Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Renegade 4X2 flex fuel/E85 vehicles equipped with a 2.4L engine. In certain operating conditions such as high power demand in conjunction with high altitude and/or high ambient temperatures, a manufacturing error in the fuel pump assembly may result in a loss of fuel pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB2
Recall Date: Oct 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Jeep Renegade vehicles equipped with a 2.4L engine. These vehicles may be equipped with a cracked oil pump housing/balance shaft module (BSM), which can cause the oil pump to fail and the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U18
Recall Date: Feb 22, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Jeep Renegade vehicles. Due to a software issue, multiple malfunction indicator lamps may illuminate on the instrument panel when no malfunction exists. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T50
Recall Date: Aug 2, 2017
Consumer Complaints
889 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHEN TURNING ON A SNOW COVERED ROAD, SLIGHTLY UP HILL, FROM A COUNTY HIGHWAY INTO A DRIVEWAY AND EXPERIENCING SLIGHT WHEEL SPIN, THE VEHICLE LOST 4-WHEEL DRIVE AND POWER STEERING. THE ESC SYSTEM BECAME DISABLED AND ERROR CODES "SERVICE HILL START ASSIST", "SERVICE ESC SYSTEM" AND "DYNAMIC STEERING TORQUE SERVICE REQUIRED" WERE DISPLAYED AS A MESSAGE ON THE INSTRUMENT PANEL SCREEN AND THE ESC DISABLED LIGHT WAS TURNED ON. THIS CAUSED MOMENTARY LOSS OF VEHICLE CONTROL.
Corrective Action:
WHEN TURNING ON A SNOW COVERED ROAD, SLIGHTLY UP HILL, FROM A COUNTY HIGHWAY INTO A DRIVEWAY AND EXPERIENCING SLIGHT WHEEL SPIN, THE VEHICLE LOST 4-WHEEL DRIVE AND POWER STEERING. THE ESC SYSTEM BECAME DISABLED AND ERROR CODES "SERVICE HILL START ASSIST", "SERVICE ESC SYSTEM" AND "DYNAMIC STEERING TORQUE SERVICE REQUIRED" WERE DISPLAYED AS A MESSAGE ON THE INSTRUMENT PANEL SCREEN AND THE ESC DISABLED LIGHT WAS TURNED ON. THIS CAUSED MOMENTARY LOSS OF VEHICLE CONTROL.
Additional Notes:
WHEN TURNING ON A SNOW COVERED ROAD, SLIGHTLY UP HILL, FROM A COUNTY HIGHWAY INTO A DRIVEWAY AND EXPERIENCING SLIGHT WHEEL SPIN, THE VEHICLE LOST 4-WHEEL DRIVE AND POWER STEERING. THE ESC SYSTEM BECAME DISABLED AND ERROR CODES "SERVICE HILL START ASSIST", "SERVICE ESC SYSTEM" AND "DYNAMIC STEERING TORQUE SERVICE REQUIRED" WERE DISPLAYED AS A MESSAGE ON THE INSTRUMENT PANEL SCREEN AND THE ESC DISABLED LIGHT WAS TURNED ON. THIS CAUSED MOMENTARY LOSS OF VEHICLE CONTROL.
Mfg Campaign: 11196106
Recall Date: Apr 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN TURNING ON A SNOW COVERED ROAD, SLIGHTLY UP HILL, FROM A COUNTY HIGHWAY INTO A DRIVEWAY AND EXPERIENCING SLIGHT WHEEL SPIN, THE VEHICLE LOST 4-WHEEL DRIVE AND POWER STEERING. THE ESC SYSTEM BECAME DISABLED AND ERROR CODES "SERVICE HILL START ASSIST", "SERVICE ESC SYSTEM" AND "DYNAMIC STEERING TORQUE SERVICE REQUIRED" WERE DISPLAYED AS A MESSAGE ON THE INSTRUMENT PANEL SCREEN AND THE ESC DISABLED LIGHT WAS TURNED ON. THIS CAUSED MOMENTARY LOSS OF VEHICLE CONTROL.
Corrective Action:
WHEN TURNING ON A SNOW COVERED ROAD, SLIGHTLY UP HILL, FROM A COUNTY HIGHWAY INTO A DRIVEWAY AND EXPERIENCING SLIGHT WHEEL SPIN, THE VEHICLE LOST 4-WHEEL DRIVE AND POWER STEERING. THE ESC SYSTEM BECAME DISABLED AND ERROR CODES "SERVICE HILL START ASSIST", "SERVICE ESC SYSTEM" AND "DYNAMIC STEERING TORQUE SERVICE REQUIRED" WERE DISPLAYED AS A MESSAGE ON THE INSTRUMENT PANEL SCREEN AND THE ESC DISABLED LIGHT WAS TURNED ON. THIS CAUSED MOMENTARY LOSS OF VEHICLE CONTROL.
Additional Notes:
WHEN TURNING ON A SNOW COVERED ROAD, SLIGHTLY UP HILL, FROM A COUNTY HIGHWAY INTO A DRIVEWAY AND EXPERIENCING SLIGHT WHEEL SPIN, THE VEHICLE LOST 4-WHEEL DRIVE AND POWER STEERING. THE ESC SYSTEM BECAME DISABLED AND ERROR CODES "SERVICE HILL START ASSIST", "SERVICE ESC SYSTEM" AND "DYNAMIC STEERING TORQUE SERVICE REQUIRED" WERE DISPLAYED AS A MESSAGE ON THE INSTRUMENT PANEL SCREEN AND THE ESC DISABLED LIGHT WAS TURNED ON. THIS CAUSED MOMENTARY LOSS OF VEHICLE CONTROL.
Mfg Campaign: 11196106
Recall Date: Apr 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Corrective Action:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Additional Notes:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Mfg Campaign: 11195740
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Corrective Action:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Additional Notes:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Mfg Campaign: 11195740
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Corrective Action:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Additional Notes:
MY JEEP STALLS AND HAS TROUBLE STARTING DIES ALOT WONT KEEP UP TO SPEED JERKS BACK UP CAMERA GLITCHES ALOT I WAS DRIVING TO MY KIDS SCHOOL AND ON THE FREEWAY DRIVING PLACES.
Mfg Campaign: 11195740
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE LOCAL DEALER (ROSEVILLE AUTOMALL LOCATED AT 700 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 782-5999) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE LOCAL DEALER (ROSEVILLE AUTOMALL LOCATED AT 700 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 782-5999) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE LOCAL DEALER (ROSEVILLE AUTOMALL LOCATED AT 700 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 782-5999) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11195797
Recall Date: Apr 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
A RECALL WITHOUT A REMEDY WAS ISSUED FOR PART OF THE FUEL PUMP SYSTEM AND IT CAN SHUT THE VEHICLE DOWN IN HIGHER THAN AVERAGE TEMPERATURES. I HAD THIS HAPPEN LAST JUNE (2018) AND THE RECALL WAS ISSUED IN OCTOBER. THE ORIGINAL NOTICE SAID IT WOULD BE RESOLVED BY Q4 OF 2018. IT IS NOW APRIL OF 2019 AND I LIVE IN FLORIDA, WHICH MEANS HIGHER THAN AVERAGE TEMPERATURES EVERY DAY. I HAVE TWO CHILDREN UNDER 5 AND CANNOT RISK THE SAFETY HAZARD OF MY CAR POTENTIALLY SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY! THIS SHOULD HAVE BEEN FIXED 5 MONTHS AGO!
Corrective Action:
A RECALL WITHOUT A REMEDY WAS ISSUED FOR PART OF THE FUEL PUMP SYSTEM AND IT CAN SHUT THE VEHICLE DOWN IN HIGHER THAN AVERAGE TEMPERATURES. I HAD THIS HAPPEN LAST JUNE (2018) AND THE RECALL WAS ISSUED IN OCTOBER. THE ORIGINAL NOTICE SAID IT WOULD BE RESOLVED BY Q4 OF 2018. IT IS NOW APRIL OF 2019 AND I LIVE IN FLORIDA, WHICH MEANS HIGHER THAN AVERAGE TEMPERATURES EVERY DAY. I HAVE TWO CHILDREN UNDER 5 AND CANNOT RISK THE SAFETY HAZARD OF MY CAR POTENTIALLY SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY! THIS SHOULD HAVE BEEN FIXED 5 MONTHS AGO!
Additional Notes:
A RECALL WITHOUT A REMEDY WAS ISSUED FOR PART OF THE FUEL PUMP SYSTEM AND IT CAN SHUT THE VEHICLE DOWN IN HIGHER THAN AVERAGE TEMPERATURES. I HAD THIS HAPPEN LAST JUNE (2018) AND THE RECALL WAS ISSUED IN OCTOBER. THE ORIGINAL NOTICE SAID IT WOULD BE RESOLVED BY Q4 OF 2018. IT IS NOW APRIL OF 2019 AND I LIVE IN FLORIDA, WHICH MEANS HIGHER THAN AVERAGE TEMPERATURES EVERY DAY. I HAVE TWO CHILDREN UNDER 5 AND CANNOT RISK THE SAFETY HAZARD OF MY CAR POTENTIALLY SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY! THIS SHOULD HAVE BEEN FIXED 5 MONTHS AGO!
Mfg Campaign: 11195429
Recall Date: Apr 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Corrective Action:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Additional Notes:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Mfg Campaign: 11195523
Recall Date: Apr 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Corrective Action:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Additional Notes:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Mfg Campaign: 11195523
Recall Date: Apr 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Corrective Action:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Additional Notes:
MY 2017 RENEGADE JEEP IS STALLING AT STOP LIGHTS, STOP SIGNS, OR AS I ACCELERATE TO LEAVE A STOP LIGHT OR STOP SIGN. I ALMOST GOT HIT BY A 18 WHEELER TRUCK 2 WEEKS AGO BECAUSE THE JEEP STALLED AND I COULD NOT MOVE OUT OF THE TRUCK'S WAY. MY JEEP ALSO ACCELERATES, OR LOSES POWER. IT IS RATTLING SINCE 3 MONTHS AFTER I BOUGHT IT. IT HAS A PROBLEM WITH MASSIVE OIL CONSUMPTION AND I AM AFRAID I MAY HAVE A FIRE. I HAVE ALERTED RUSSELL WESTBROOK JEEP DEALERSHIP WHERE I BOUGHT IT 9/10/2017. THESE PROBLEMS HAVE GOTTEN WORSE SINCE 3/01/2019. *JS
Mfg Campaign: 11195523
Recall Date: Apr 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2017 JEEP RENEGADE 4X4 SPORT IS JERKING POSSIBLY THE TRANSMISSION COULD BE SLIPPING. THIS OCCURS AT APPROXIMATELY 20MPH AND IT ALSO OCCURS WHEN IDLING.
Corrective Action:
MY 2017 JEEP RENEGADE 4X4 SPORT IS JERKING POSSIBLY THE TRANSMISSION COULD BE SLIPPING. THIS OCCURS AT APPROXIMATELY 20MPH AND IT ALSO OCCURS WHEN IDLING.
Additional Notes:
MY 2017 JEEP RENEGADE 4X4 SPORT IS JERKING POSSIBLY THE TRANSMISSION COULD BE SLIPPING. THIS OCCURS AT APPROXIMATELY 20MPH AND IT ALSO OCCURS WHEN IDLING.
Mfg Campaign: 11194950
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 JEEP RENEGADE 4X4 SPORT IS JERKING POSSIBLY THE TRANSMISSION COULD BE SLIPPING. THIS OCCURS AT APPROXIMATELY 20MPH AND IT ALSO OCCURS WHEN IDLING.
Corrective Action:
MY 2017 JEEP RENEGADE 4X4 SPORT IS JERKING POSSIBLY THE TRANSMISSION COULD BE SLIPPING. THIS OCCURS AT APPROXIMATELY 20MPH AND IT ALSO OCCURS WHEN IDLING.
Additional Notes:
MY 2017 JEEP RENEGADE 4X4 SPORT IS JERKING POSSIBLY THE TRANSMISSION COULD BE SLIPPING. THIS OCCURS AT APPROXIMATELY 20MPH AND IT ALSO OCCURS WHEN IDLING.
Mfg Campaign: 11194950
Recall Date: Apr 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I STARTED MY VEHICLE MULTIPLE WARNING LIGHTS CAME ON SHOWING THAT ONE DAYTIME RUNNING LIGHT WAS OUT, RIGHT BLINKER LIGHT OUT, AND THE THE LICENSE PLATE LIGHT. I SHUT THE VEHICHLE.OFF AND RESTARTED IT. ALL WARNING LIGHTS REMAINED. I THEN PROCEEDED TO DRIVE TO WORK. THE REAR LICENSE PLATE LIGHT WARNING CONTINUED TO FLASH ON AND OFF AS I DROVE.(THIS WAS VERY DISTRACTING) BEFORE I ARRIVED TO MY DESTINATION ALL WARNING LIGHTS WENT OFF. ALL OF MY LIGHT WERE WORKING UPON MY ARRIVAL. THE NEXT TIME I STARTED THE VEHICLE THERE WERE NO WARNING LIGHTS AND ALL WENT BACK TO NORMAL. I HAVE NO.IDEA WHY THESE WARNING LIGHTS WERE ON OR IF THE WILL RETURN. NOTE: VEHICLE WAS STARTED USING REMOTE START BEFORE PUTTING IN RUN MODE. WARNING LIGHTS DID NOT COME ON UNTIL I PUT THE VEHICLE IN RUN MODE. THERE IS AN OPEN RECALL FOR THIS ISSUE, BUT MY VIN NUMBER IS NOT INCLUDED
Corrective Action:
WHEN I STARTED MY VEHICLE MULTIPLE WARNING LIGHTS CAME ON SHOWING THAT ONE DAYTIME RUNNING LIGHT WAS OUT, RIGHT BLINKER LIGHT OUT, AND THE THE LICENSE PLATE LIGHT. I SHUT THE VEHICHLE.OFF AND RESTARTED IT. ALL WARNING LIGHTS REMAINED. I THEN PROCEEDED TO DRIVE TO WORK. THE REAR LICENSE PLATE LIGHT WARNING CONTINUED TO FLASH ON AND OFF AS I DROVE.(THIS WAS VERY DISTRACTING) BEFORE I ARRIVED TO MY DESTINATION ALL WARNING LIGHTS WENT OFF. ALL OF MY LIGHT WERE WORKING UPON MY ARRIVAL. THE NEXT TIME I STARTED THE VEHICLE THERE WERE NO WARNING LIGHTS AND ALL WENT BACK TO NORMAL. I HAVE NO.IDEA WHY THESE WARNING LIGHTS WERE ON OR IF THE WILL RETURN. NOTE: VEHICLE WAS STARTED USING REMOTE START BEFORE PUTTING IN RUN MODE. WARNING LIGHTS DID NOT COME ON UNTIL I PUT THE VEHICLE IN RUN MODE. THERE IS AN OPEN RECALL FOR THIS ISSUE, BUT MY VIN NUMBER IS NOT INCLUDED
Additional Notes:
WHEN I STARTED MY VEHICLE MULTIPLE WARNING LIGHTS CAME ON SHOWING THAT ONE DAYTIME RUNNING LIGHT WAS OUT, RIGHT BLINKER LIGHT OUT, AND THE THE LICENSE PLATE LIGHT. I SHUT THE VEHICHLE.OFF AND RESTARTED IT. ALL WARNING LIGHTS REMAINED. I THEN PROCEEDED TO DRIVE TO WORK. THE REAR LICENSE PLATE LIGHT WARNING CONTINUED TO FLASH ON AND OFF AS I DROVE.(THIS WAS VERY DISTRACTING) BEFORE I ARRIVED TO MY DESTINATION ALL WARNING LIGHTS WENT OFF. ALL OF MY LIGHT WERE WORKING UPON MY ARRIVAL. THE NEXT TIME I STARTED THE VEHICLE THERE WERE NO WARNING LIGHTS AND ALL WENT BACK TO NORMAL. I HAVE NO.IDEA WHY THESE WARNING LIGHTS WERE ON OR IF THE WILL RETURN. NOTE: VEHICLE WAS STARTED USING REMOTE START BEFORE PUTTING IN RUN MODE. WARNING LIGHTS DID NOT COME ON UNTIL I PUT THE VEHICLE IN RUN MODE. THERE IS AN OPEN RECALL FOR THIS ISSUE, BUT MY VIN NUMBER IS NOT INCLUDED
Mfg Campaign: 11194821
Recall Date: Apr 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE'S OIL CONSUMPTION IS HIGHER THAN OWNER MANUAL INDICATES. ENGINE IS CONSUMING APPROX. A LITER EVERY 750-1,000 MILES. HAVE BROUGHT VEHICLE IN FOR SERVICE DUE TO LOW OIL LIGHT COMING ON AND WAS TOLD THAT THE 2.4 ENGINE TENDS TO BURN OIL AND THIS WAS NORMAL. THEY ADVISED THAT I JUST CHECK THE OIL LEVELS AND ADD OIL WHEN LOW. THIS FIRST STARTED SHORTLY AFTER BUYING THE VEHICLE AND CONTINUE AS OF TODAY 04/05/19.* *DT CONSUMER STATED DEALER INDICATED THAT THIS TYPE OF ENGINE BURNS OIL AND THAT CONSUMER COULD COME MONTHLY TO HAVE THE OIL CHECKED. THERE IS NO VISIBLE LEAK. CONSUMER HAD THE OIL CHANGED FOUR TIMES AT ROUGHLY 22,000 MILES.*JB
Corrective Action:
VEHICLE'S OIL CONSUMPTION IS HIGHER THAN OWNER MANUAL INDICATES. ENGINE IS CONSUMING APPROX. A LITER EVERY 750-1,000 MILES. HAVE BROUGHT VEHICLE IN FOR SERVICE DUE TO LOW OIL LIGHT COMING ON AND WAS TOLD THAT THE 2.4 ENGINE TENDS TO BURN OIL AND THIS WAS NORMAL. THEY ADVISED THAT I JUST CHECK THE OIL LEVELS AND ADD OIL WHEN LOW. THIS FIRST STARTED SHORTLY AFTER BUYING THE VEHICLE AND CONTINUE AS OF TODAY 04/05/19.* *DT CONSUMER STATED DEALER INDICATED THAT THIS TYPE OF ENGINE BURNS OIL AND THAT CONSUMER COULD COME MONTHLY TO HAVE THE OIL CHECKED. THERE IS NO VISIBLE LEAK. CONSUMER HAD THE OIL CHANGED FOUR TIMES AT ROUGHLY 22,000 MILES.*JB
Additional Notes:
VEHICLE'S OIL CONSUMPTION IS HIGHER THAN OWNER MANUAL INDICATES. ENGINE IS CONSUMING APPROX. A LITER EVERY 750-1,000 MILES. HAVE BROUGHT VEHICLE IN FOR SERVICE DUE TO LOW OIL LIGHT COMING ON AND WAS TOLD THAT THE 2.4 ENGINE TENDS TO BURN OIL AND THIS WAS NORMAL. THEY ADVISED THAT I JUST CHECK THE OIL LEVELS AND ADD OIL WHEN LOW. THIS FIRST STARTED SHORTLY AFTER BUYING THE VEHICLE AND CONTINUE AS OF TODAY 04/05/19.* *DT CONSUMER STATED DEALER INDICATED THAT THIS TYPE OF ENGINE BURNS OIL AND THAT CONSUMER COULD COME MONTHLY TO HAVE THE OIL CHECKED. THERE IS NO VISIBLE LEAK. CONSUMER HAD THE OIL CHANGED FOUR TIMES AT ROUGHLY 22,000 MILES.*JB
Mfg Campaign: 11194199
Recall Date: Apr 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MALFUNCTION LIGHTS ON THE INSTRUMENT PANEL ILLUMINATE WHEN THERE IS NO MALFUNCTION. WHILE DRIVING IN HEAVY TRAFFIC, THE INSTRUMENT PANEL DISPLAYED A WARNING MESSAGE INDICATING THE LEFT AND RIGHT TURN SIGNALS BOTH FRONT AND REAR, BOTH BRAKE LIGHTS, DAYTIME RUNNING LIGHTS, AND HEADLIGHTS WERE NOT OPERATING. AFTER PULLING OVER, WITH THE MESSAGE STILL DISPLAYED, IT WAS SEEN THAT EVERY LIGHT WAS ACTUALLY WORKING PROPERLY. THE SAME HAS HAPPENED REGARDING OTHER WARNING MESSAGES IN THE VEHICLE WHERE THE PROBLEM DID NOT ACTUALLY EXIST. THIS PROBLEM HAS BEEN IDENTIFIED AS A RECALL WITH OTHER OF THIS SAME MODEL OF VEHICLE, BUT NOT WITH THIS SPECIFIC VIN
Corrective Action:
MALFUNCTION LIGHTS ON THE INSTRUMENT PANEL ILLUMINATE WHEN THERE IS NO MALFUNCTION. WHILE DRIVING IN HEAVY TRAFFIC, THE INSTRUMENT PANEL DISPLAYED A WARNING MESSAGE INDICATING THE LEFT AND RIGHT TURN SIGNALS BOTH FRONT AND REAR, BOTH BRAKE LIGHTS, DAYTIME RUNNING LIGHTS, AND HEADLIGHTS WERE NOT OPERATING. AFTER PULLING OVER, WITH THE MESSAGE STILL DISPLAYED, IT WAS SEEN THAT EVERY LIGHT WAS ACTUALLY WORKING PROPERLY. THE SAME HAS HAPPENED REGARDING OTHER WARNING MESSAGES IN THE VEHICLE WHERE THE PROBLEM DID NOT ACTUALLY EXIST. THIS PROBLEM HAS BEEN IDENTIFIED AS A RECALL WITH OTHER OF THIS SAME MODEL OF VEHICLE, BUT NOT WITH THIS SPECIFIC VIN
Additional Notes:
MALFUNCTION LIGHTS ON THE INSTRUMENT PANEL ILLUMINATE WHEN THERE IS NO MALFUNCTION. WHILE DRIVING IN HEAVY TRAFFIC, THE INSTRUMENT PANEL DISPLAYED A WARNING MESSAGE INDICATING THE LEFT AND RIGHT TURN SIGNALS BOTH FRONT AND REAR, BOTH BRAKE LIGHTS, DAYTIME RUNNING LIGHTS, AND HEADLIGHTS WERE NOT OPERATING. AFTER PULLING OVER, WITH THE MESSAGE STILL DISPLAYED, IT WAS SEEN THAT EVERY LIGHT WAS ACTUALLY WORKING PROPERLY. THE SAME HAS HAPPENED REGARDING OTHER WARNING MESSAGES IN THE VEHICLE WHERE THE PROBLEM DID NOT ACTUALLY EXIST. THIS PROBLEM HAS BEEN IDENTIFIED AS A RECALL WITH OTHER OF THIS SAME MODEL OF VEHICLE, BUT NOT WITH THIS SPECIFIC VIN
Mfg Campaign: 11193541
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11193624
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Corrective Action:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Additional Notes:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Mfg Campaign: 11193635
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Corrective Action:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Additional Notes:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Mfg Campaign: 11193635
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Corrective Action:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Additional Notes:
WHILLE DRIVING THE VEHICLE ON A CITY STREET AND MAKING A RIGHT TURN AND DESCENDING A SMALL HILL THE VEHICLE "SERVICE ENGINE LIGHT" ILLUMINATES, CHIMES AND THE VEHICLE TRANSMISSION LOCKS INTO A RANDOM GEAR (TYPICALLY 3 OR 5TH GEAR) AND REMAINS IN THIS GEAR. IT HAPPENS OVER HALF OF THE TIME AND RESULTS IN A VERY UNSAFE DRIVING CONDITION AS THE VEHICLE IS UNABLE TO ACCELERATE PROPERLY OR MAINTAIN ADEQUATE SPEED DEPENDING ON THE GEAR IN WHICH IT IS STUCK. THE VEHICLE HAS TO DODGE TRAFFIC AND PULL OVER IN A SAFE PLACE WHERE THE VEHICLE CAN BE SHUT OFF AND RESTARTED, WHICH IN MOST CASES WILL RESET THE TRANSMISSION AND ALLOW IT TO FUNCTION CLOSER TO NORMAL. FCA IN CONJUNCTION WITH THE DEALER HAVE BEEN ATTEMPTING TO REMEDY THIS EXTREMELY DANGEROUS SITUATION FOR 6 MONTHS. THEY HAVE REPLACED THE TRANSMISSION CONTROL MODULE, THE TRANSMISSION, THE EVAP CANISTER AND THE FUEL PUMP. FCA AND THE DEALER ARE STATING THIS IS "NORMAL" FUNCTION AND THAT THE TURN OR THE HILL MUST BE EXTREME OPERATION. THIS IS HAPPENING AT A SLOW SPEED TURN OF 10-15 MPH. I HAVE VIDEO RECORDINGS WHICH HAVE BEEN SHARED WITH FCA AND THE DEALER AND I WOULD GLADLY SHARE WITH NHTSA. AS A FORMER VP AT A TIER ONE AUTOMOTIVE SUPPLIER, I CAN ASSURE YOU THIS IS NOT EXTREME OPERATION AND IS A SIGNIFICANT SAFETY ISSUE WHICH THE MANUFACTURER IS UNWILLING TO RECTIFY. IF THE MANUFACTURER IS UNABLE TO IDENTIFY THE ROOT CAUSE OF WHAT COULD POTENTIALLY BE A SOFTWARE RELATED SAFETY DEFECT IT COULD RESULT IN ADDITIONAL JEEP RENEGADES OPERATING UNSAFELY ON PUBLIC ROADWAYS. PLEASE ADVISE WHERE I CAN SEND ALL THE VIDEO EVIDENCE.
Mfg Campaign: 11193635
Recall Date: Apr 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE IDLED ROUGHLY AND RANDOMLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO STEP ONE AUTOMOTIVE (8701 ABERCORN ST, SAVANNAH, GA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE MODULE WAS REPLACED, BUT THE FAILURES CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE IDLED ROUGHLY AND RANDOMLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO STEP ONE AUTOMOTIVE (8701 ABERCORN ST, SAVANNAH, GA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE MODULE WAS REPLACED, BUT THE FAILURES CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE IDLED ROUGHLY AND RANDOMLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO STEP ONE AUTOMOTIVE (8701 ABERCORN ST, SAVANNAH, GA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE MODULE WAS REPLACED, BUT THE FAILURES CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11193168
Recall Date: Apr 1, 2019
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