Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON THE RIGHT SIDE AND WHEN IT SWITCHED TO THE RIGHT IT SCARED HIM AND HE SLAMMED ON HIS BREAKS AND THE CAR BEHIND HIM ALMOST HIT HIM. ALSO, SOMETIMES WHEN I PUT IT IN REVERSE IT KINDA JUMPS INTO REVERSE. THE BACK ARCH HASN'T BEEN WANTING TO CLOSE EITHER WHEN I PUSH THE BUTTON ALL OF THE THUGS HAPPEN WHILE JUST STARTING IT TO GOING ANYWHERE
Corrective Action:
FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON THE RIGHT SIDE AND WHEN IT SWITCHED TO THE RIGHT IT SCARED HIM AND HE SLAMMED ON HIS BREAKS AND THE CAR BEHIND HIM ALMOST HIT HIM. ALSO, SOMETIMES WHEN I PUT IT IN REVERSE IT KINDA JUMPS INTO REVERSE. THE BACK ARCH HASN'T BEEN WANTING TO CLOSE EITHER WHEN I PUSH THE BUTTON ALL OF THE THUGS HAPPEN WHILE JUST STARTING IT TO GOING ANYWHERE
Additional Notes:
FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON THE RIGHT SIDE AND WHEN IT SWITCHED TO THE RIGHT IT SCARED HIM AND HE SLAMMED ON HIS BREAKS AND THE CAR BEHIND HIM ALMOST HIT HIM. ALSO, SOMETIMES WHEN I PUT IT IN REVERSE IT KINDA JUMPS INTO REVERSE. THE BACK ARCH HASN'T BEEN WANTING TO CLOSE EITHER WHEN I PUSH THE BUTTON ALL OF THE THUGS HAPPEN WHILE JUST STARTING IT TO GOING ANYWHERE
Mfg Campaign: 11372577
Recall Date: Nov 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Corrective Action:
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Additional Notes:
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Mfg Campaign: 11372398
Recall Date: Oct 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Corrective Action:
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Additional Notes:
I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.
Mfg Campaign: 11372398
Recall Date: Oct 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Corrective Action:
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Additional Notes:
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Mfg Campaign: 11366924
Recall Date: Oct 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Corrective Action:
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Additional Notes:
I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!
Mfg Campaign: 11366924
Recall Date: Oct 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS SITTING OUTSIDE OF MY GARAGE DOOR WAITING FOR IT TO FULLY OPEN, I HAD MY FOOT ON THE BRAKE AND THE RPMS OF MY CAR MAXED OUT AND MY CAR WENT FORWARD THROUGH MY GARAGE AND INTO MY LIVING ROOM. I NEVER ONCE TOUCHED THE ACCELERATOR AND TRIED BRAKING WITH BOTH FEET AND MY CAR WOULD NOT STOP. THERE ARE BURN OUT MARKS LEFT THROUGHOUT MY GARAGE WHERE YOU CAN SEE I WAS HOLDING THE BRAKE. MY CAR WAS COMPLETELY TOTALED, MY SEATBELT ALSO DID NOT LOCK UP DURING THE INCIDENT.
Corrective Action:
I WAS SITTING OUTSIDE OF MY GARAGE DOOR WAITING FOR IT TO FULLY OPEN, I HAD MY FOOT ON THE BRAKE AND THE RPMS OF MY CAR MAXED OUT AND MY CAR WENT FORWARD THROUGH MY GARAGE AND INTO MY LIVING ROOM. I NEVER ONCE TOUCHED THE ACCELERATOR AND TRIED BRAKING WITH BOTH FEET AND MY CAR WOULD NOT STOP. THERE ARE BURN OUT MARKS LEFT THROUGHOUT MY GARAGE WHERE YOU CAN SEE I WAS HOLDING THE BRAKE. MY CAR WAS COMPLETELY TOTALED, MY SEATBELT ALSO DID NOT LOCK UP DURING THE INCIDENT.
Additional Notes:
I WAS SITTING OUTSIDE OF MY GARAGE DOOR WAITING FOR IT TO FULLY OPEN, I HAD MY FOOT ON THE BRAKE AND THE RPMS OF MY CAR MAXED OUT AND MY CAR WENT FORWARD THROUGH MY GARAGE AND INTO MY LIVING ROOM. I NEVER ONCE TOUCHED THE ACCELERATOR AND TRIED BRAKING WITH BOTH FEET AND MY CAR WOULD NOT STOP. THERE ARE BURN OUT MARKS LEFT THROUGHOUT MY GARAGE WHERE YOU CAN SEE I WAS HOLDING THE BRAKE. MY CAR WAS COMPLETELY TOTALED, MY SEATBELT ALSO DID NOT LOCK UP DURING THE INCIDENT.
Mfg Campaign: 11366630
Recall Date: Oct 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. SEEING AS HOW IT IS A SAFETY MEASURE TO REDUCE INJURY WHEN REAR ENDED I FEEL AS IF THIS IS SOMETHING JEEP SHOULD RECALL SINCE THIS HAS BEEN A REOCCURRING PROBLEM FOR ALMOST 5 YEARS.
Corrective Action:
WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. SEEING AS HOW IT IS A SAFETY MEASURE TO REDUCE INJURY WHEN REAR ENDED I FEEL AS IF THIS IS SOMETHING JEEP SHOULD RECALL SINCE THIS HAS BEEN A REOCCURRING PROBLEM FOR ALMOST 5 YEARS.
Additional Notes:
WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. SEEING AS HOW IT IS A SAFETY MEASURE TO REDUCE INJURY WHEN REAR ENDED I FEEL AS IF THIS IS SOMETHING JEEP SHOULD RECALL SINCE THIS HAS BEEN A REOCCURRING PROBLEM FOR ALMOST 5 YEARS.
Mfg Campaign: 11366408
Recall Date: Oct 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT ON THE PASSENGER SEAT NOW.
Corrective Action:
WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT ON THE PASSENGER SEAT NOW.
Additional Notes:
WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT ON THE PASSENGER SEAT NOW.
Mfg Campaign: 11365759
Recall Date: Oct 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Mfg Campaign: 11365169
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE U-CONNECT SYSTEM FAILED AS THE RADIO AND BLUETOOTH RANDOMLY DISENGAGE WITH A LOUD NOISE. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER'S AND DRIVER'S SIDE SEAT WARMER WOULD INADVERTENTLY ENGAGE. THE VEHICLE WAS TAKEN BLUEBONNET JEEP (283 IH 35 EAST, NEW BRAUNFELS, TX 78130) WHERE THE FAILURE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE U-CONNECT SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE WARRANTY BEING EXPIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND CONFIRMED THAT THE WARRANTY WAS EXPIRED AND THAT ANY REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.
Mfg Campaign: 11365169
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11359757
Recall Date: Sep 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11359757
Recall Date: Sep 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK UP CAMERA STOPPED WORKING. DOES NOT COME WHEN TRANSMISSION IS IN REVERSE AND WILL NOT WORK FROM APPS ON SCREEN. THE RADIO DOESN'T SHUT OFF EITHER.
Corrective Action:
BACK UP CAMERA STOPPED WORKING. DOES NOT COME WHEN TRANSMISSION IS IN REVERSE AND WILL NOT WORK FROM APPS ON SCREEN. THE RADIO DOESN'T SHUT OFF EITHER.
Additional Notes:
BACK UP CAMERA STOPPED WORKING. DOES NOT COME WHEN TRANSMISSION IS IN REVERSE AND WILL NOT WORK FROM APPS ON SCREEN. THE RADIO DOESN'T SHUT OFF EITHER.
Mfg Campaign: 11355516
Recall Date: Sep 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED MY GRAND CHEROKEE A COUPLE OF WEEKS AGO. ITS BLACK ON BLACK ON BLACK. THE DAY I DROVE IT WAS A CLOUDY MORNING. BY THE TIME ALL WAS SIGNED THE SUN WAS OUT. AS I DROVE OFF THE LOT I NOTICED THE LEATHER WAS BUBBLED AND PEELING UP. I CONTACTED THE DEALER. I CAN'T SEEM TO GET HELP BUT ONLINE SHOWS THIS IS A HUGE ISSUE WITH THE OVERLAND.
Corrective Action:
PURCHASED MY GRAND CHEROKEE A COUPLE OF WEEKS AGO. ITS BLACK ON BLACK ON BLACK. THE DAY I DROVE IT WAS A CLOUDY MORNING. BY THE TIME ALL WAS SIGNED THE SUN WAS OUT. AS I DROVE OFF THE LOT I NOTICED THE LEATHER WAS BUBBLED AND PEELING UP. I CONTACTED THE DEALER. I CAN'T SEEM TO GET HELP BUT ONLINE SHOWS THIS IS A HUGE ISSUE WITH THE OVERLAND.
Additional Notes:
PURCHASED MY GRAND CHEROKEE A COUPLE OF WEEKS AGO. ITS BLACK ON BLACK ON BLACK. THE DAY I DROVE IT WAS A CLOUDY MORNING. BY THE TIME ALL WAS SIGNED THE SUN WAS OUT. AS I DROVE OFF THE LOT I NOTICED THE LEATHER WAS BUBBLED AND PEELING UP. I CONTACTED THE DEALER. I CAN'T SEEM TO GET HELP BUT ONLINE SHOWS THIS IS A HUGE ISSUE WITH THE OVERLAND.
Mfg Campaign: 11353209
Recall Date: Sep 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY WARNING POPS UP AFTER BRAKING ON A DECLINE... VEHICLE MAKE A LOUD COMPRESSOR TYPE NOISE. SEEMS TO BE COMING FROM FRONT RIGHT WHEEL/ENGINE AREA.
Corrective Action:
SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY WARNING POPS UP AFTER BRAKING ON A DECLINE... VEHICLE MAKE A LOUD COMPRESSOR TYPE NOISE. SEEMS TO BE COMING FROM FRONT RIGHT WHEEL/ENGINE AREA.
Additional Notes:
SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY WARNING POPS UP AFTER BRAKING ON A DECLINE... VEHICLE MAKE A LOUD COMPRESSOR TYPE NOISE. SEEMS TO BE COMING FROM FRONT RIGHT WHEEL/ENGINE AREA.
Mfg Campaign: 11352351
Recall Date: Aug 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DRIVING, ETC. THERE IS A GROWING NUMBER OF VEHICLES MANUFACTURED IN 2018 THAT HAVE THE UCONNECT 8.4 SCREEN ENCOUNTERING THIS PROBLEM, INCLUDING OTHER LINES SUCH AS THE DODGE RAM.
Corrective Action:
TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DRIVING, ETC. THERE IS A GROWING NUMBER OF VEHICLES MANUFACTURED IN 2018 THAT HAVE THE UCONNECT 8.4 SCREEN ENCOUNTERING THIS PROBLEM, INCLUDING OTHER LINES SUCH AS THE DODGE RAM.
Additional Notes:
TOUCHSCREENS ARE DE-LAMINATING, CAUSING ISSUES WITH RADIO CONTROL, BACKUP CAMERA AND BACKUP CAMERA SENSOR SYSTEM. IT'S A SAFETY ISSUE FOR PEDESTRIANS AND OTHER VEHICLES AS MUCH AS IT IS A DISTRACTION FOR DRIVERS - RADIO STATIONS AND SETTINGS CHANGING WHILE DRIVING, ETC. THERE IS A GROWING NUMBER OF VEHICLES MANUFACTURED IN 2018 THAT HAVE THE UCONNECT 8.4 SCREEN ENCOUNTERING THIS PROBLEM, INCLUDING OTHER LINES SUCH AS THE DODGE RAM.
Mfg Campaign: 11351331
Recall Date: Aug 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Corrective Action:
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Additional Notes:
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Mfg Campaign: 11349606
Recall Date: Aug 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Corrective Action:
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Additional Notes:
WHILE IN MOTION THE DISPLAY WILL FREEZE, AND REMAIN ON AND FROZEN EVEN WHEN VEHICLE IS PUT IN REVERSE, AND AFTER THE VEHICLE IS TURNED OFF, AND TURNED ON AGAIN. THE LAST SCREEN IT WAS ON REMAINS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS LAST TIME WAS NOVEMBER OF 2019, IT RECENTLY HAPPENED IN AUGUST 2020.
Mfg Campaign: 11349606
Recall Date: Aug 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE LOSING COOLANT DUE TO FAULTY WATER PUMP. UNDER NORMAL DRIVING CONDITIONS, THE WATER PUMP DOES NOT HOLD UP TO NORMAL VIBRATION AND USE. I HAVE TAKEN IT TO A REPAIR SHOP AND THEY NOTIFIED ME THAT THE WATER PUMP WAS BACK ORDERED AND WE WERE NUMBER 300 IN LINE FOR A REPLACEMENT. IT IS HARD TO BELIEVE THAT 300 PEOPLE ARE WAITING FOR THE SAME WATER PUMP IF THERE IS NOT AN ISSUE. THAT IS NOT INCLUDING THE NUMBER OF STOCK THAT JEEP HAS ALREADY SOLD TO BE IN BACK ORDER.
Corrective Action:
VEHICLE LOSING COOLANT DUE TO FAULTY WATER PUMP. UNDER NORMAL DRIVING CONDITIONS, THE WATER PUMP DOES NOT HOLD UP TO NORMAL VIBRATION AND USE. I HAVE TAKEN IT TO A REPAIR SHOP AND THEY NOTIFIED ME THAT THE WATER PUMP WAS BACK ORDERED AND WE WERE NUMBER 300 IN LINE FOR A REPLACEMENT. IT IS HARD TO BELIEVE THAT 300 PEOPLE ARE WAITING FOR THE SAME WATER PUMP IF THERE IS NOT AN ISSUE. THAT IS NOT INCLUDING THE NUMBER OF STOCK THAT JEEP HAS ALREADY SOLD TO BE IN BACK ORDER.
Additional Notes:
VEHICLE LOSING COOLANT DUE TO FAULTY WATER PUMP. UNDER NORMAL DRIVING CONDITIONS, THE WATER PUMP DOES NOT HOLD UP TO NORMAL VIBRATION AND USE. I HAVE TAKEN IT TO A REPAIR SHOP AND THEY NOTIFIED ME THAT THE WATER PUMP WAS BACK ORDERED AND WE WERE NUMBER 300 IN LINE FOR A REPLACEMENT. IT IS HARD TO BELIEVE THAT 300 PEOPLE ARE WAITING FOR THE SAME WATER PUMP IF THERE IS NOT AN ISSUE. THAT IS NOT INCLUDING THE NUMBER OF STOCK THAT JEEP HAS ALREADY SOLD TO BE IN BACK ORDER.
Mfg Campaign: 11349197
Recall Date: Aug 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.
Corrective Action:
TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.
Additional Notes:
TL* THE CONTACT OWNED A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SUDDEN AND UNINTENDED ACCELERATION. WHILE SHIFTING INTO PARK, THE VEHICLE ACCELERATED AND CRASHED INTO A POLE AND THE POLE ENDED UP UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT SHE SHIFTED INTO REVERSE TO VIEW THE DAMAGE. THE CONTACT SHIFTED INTO PARK A SECOND TIME, THE VEHICLE ACCELERATED AND CRASHED INTO A BUILDING. THE CONTACT STATED THAT WITH THE IMPACT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER YET. THE INSURANCE DEEMED THE VEHICLE AS TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,554. Consumer stated manufacturer has been notified. An independent investigator was hired, and report made.
Mfg Campaign: 11348779
Recall Date: Aug 12, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025