Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP STARTED ROLLING FORWARD. I JUMPED BACK IN, PUT ON THE BRAKE, TRIED TO SHUT THE DOOR AND IT SPED FORWARD ACCELERATING. IT WENT THROUGH THE OPEN GARAGE, IT JUMPED UP TWO STAIR STEPS, THE TIRES AND WHEELS CRASHED THROUGH THE TOP STEP FLOOR, JUMPED UP OUT OF THE HOLE IT MADE, LURCHED FORWARD AND CRASHED INTO THE HOUSE WALL AND WAS STUCK IN BETWEEN THE FURNACE WALL ON THE RIGHT AND SHELVING ON THE LEFT. THE ENGINE WAS STILL REVVING AT THIS POINT AND I CUT THE ENGINE BY PUSHING THE IGNITION BUTTON. I THEN THOUGHT THE AIRBAG WAS GOING TO HIT ME, BUT IT DID NOT DEPLOY. I DECIDED I NEEDED TO GET IT OUT OF THE WALL, SO I STARTED IT AND SHIFTED BACK INTO REVERSE, BUT IT WOULDN'T MOVE. SO I SHUT IT OFF AND THEN STARTED TO PANIC THAT THERE MIGHT BE AN EXPLOSION AS WE HAVE GAS LINES, ELECTRICAL, ETC. THERE. THE FRONT DOORS WERE PINNED SHUT. SO I JUMPED IN THE BACK AND WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER SIDE DOOR. I RAN OUT INTO OUR YARD AS I WAS AFRAID SOMETHING MIGHT EXPLODE. I HAVE FOUND SEVERAL OTHER EXAMPLES OF THIS ON YOUR WEBSITE AS COMPLAINTS, ETC. IN JUST A FEW MINUTES. THERE ARE MANY MORE I'M SURE AND THE NEW 2020 MODELS YOU HAVE 3 SIMILAR COMPLAINTS ALREADY. DO SOMETHING TO HOLD JEEP ACCOUNTABLE. THIS HAS BEEN GOING ON SINCE 2009. I HAD NO IDEA WHEN I BOUGHT THIS JEEP.*DT*JB*DT*JB
Corrective Action:
I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP STARTED ROLLING FORWARD. I JUMPED BACK IN, PUT ON THE BRAKE, TRIED TO SHUT THE DOOR AND IT SPED FORWARD ACCELERATING. IT WENT THROUGH THE OPEN GARAGE, IT JUMPED UP TWO STAIR STEPS, THE TIRES AND WHEELS CRASHED THROUGH THE TOP STEP FLOOR, JUMPED UP OUT OF THE HOLE IT MADE, LURCHED FORWARD AND CRASHED INTO THE HOUSE WALL AND WAS STUCK IN BETWEEN THE FURNACE WALL ON THE RIGHT AND SHELVING ON THE LEFT. THE ENGINE WAS STILL REVVING AT THIS POINT AND I CUT THE ENGINE BY PUSHING THE IGNITION BUTTON. I THEN THOUGHT THE AIRBAG WAS GOING TO HIT ME, BUT IT DID NOT DEPLOY. I DECIDED I NEEDED TO GET IT OUT OF THE WALL, SO I STARTED IT AND SHIFTED BACK INTO REVERSE, BUT IT WOULDN'T MOVE. SO I SHUT IT OFF AND THEN STARTED TO PANIC THAT THERE MIGHT BE AN EXPLOSION AS WE HAVE GAS LINES, ELECTRICAL, ETC. THERE. THE FRONT DOORS WERE PINNED SHUT. SO I JUMPED IN THE BACK AND WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER SIDE DOOR. I RAN OUT INTO OUR YARD AS I WAS AFRAID SOMETHING MIGHT EXPLODE. I HAVE FOUND SEVERAL OTHER EXAMPLES OF THIS ON YOUR WEBSITE AS COMPLAINTS, ETC. IN JUST A FEW MINUTES. THERE ARE MANY MORE I'M SURE AND THE NEW 2020 MODELS YOU HAVE 3 SIMILAR COMPLAINTS ALREADY. DO SOMETHING TO HOLD JEEP ACCOUNTABLE. THIS HAS BEEN GOING ON SINCE 2009. I HAD NO IDEA WHEN I BOUGHT THIS JEEP.*DT*JB*DT*JB
Additional Notes:
I BACKED OUT OF MY GARAGE TO RUN AN ERRAND, DECIDED TO RUN BACK INTO THE HOUSE FOR A SWEATER. PUT THE CAR IN PARK (IT WAS STILL OUTSIDE THE GARAGE FACING THE OPEN GARAGE DOOR). HOPPED OUT AND WENT TO GO BACK INTO THE HOUSE WITH THE CAR DOOR OPEN. THE JEEP STARTED ROLLING FORWARD. I JUMPED BACK IN, PUT ON THE BRAKE, TRIED TO SHUT THE DOOR AND IT SPED FORWARD ACCELERATING. IT WENT THROUGH THE OPEN GARAGE, IT JUMPED UP TWO STAIR STEPS, THE TIRES AND WHEELS CRASHED THROUGH THE TOP STEP FLOOR, JUMPED UP OUT OF THE HOLE IT MADE, LURCHED FORWARD AND CRASHED INTO THE HOUSE WALL AND WAS STUCK IN BETWEEN THE FURNACE WALL ON THE RIGHT AND SHELVING ON THE LEFT. THE ENGINE WAS STILL REVVING AT THIS POINT AND I CUT THE ENGINE BY PUSHING THE IGNITION BUTTON. I THEN THOUGHT THE AIRBAG WAS GOING TO HIT ME, BUT IT DID NOT DEPLOY. I DECIDED I NEEDED TO GET IT OUT OF THE WALL, SO I STARTED IT AND SHIFTED BACK INTO REVERSE, BUT IT WOULDN'T MOVE. SO I SHUT IT OFF AND THEN STARTED TO PANIC THAT THERE MIGHT BE AN EXPLOSION AS WE HAVE GAS LINES, ELECTRICAL, ETC. THERE. THE FRONT DOORS WERE PINNED SHUT. SO I JUMPED IN THE BACK AND WAS ABLE TO GET OUT THROUGH THE REAR PASSENGER SIDE DOOR. I RAN OUT INTO OUR YARD AS I WAS AFRAID SOMETHING MIGHT EXPLODE. I HAVE FOUND SEVERAL OTHER EXAMPLES OF THIS ON YOUR WEBSITE AS COMPLAINTS, ETC. IN JUST A FEW MINUTES. THERE ARE MANY MORE I'M SURE AND THE NEW 2020 MODELS YOU HAVE 3 SIMILAR COMPLAINTS ALREADY. DO SOMETHING TO HOLD JEEP ACCOUNTABLE. THIS HAS BEEN GOING ON SINCE 2009. I HAD NO IDEA WHEN I BOUGHT THIS JEEP.*DT*JB*DT*JB
Mfg Campaign: 11318641
Recall Date: Mar 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
EVAPORATIVE EMISSION SYSTEM INCORRECT PURGE FLOW FOR A PREDETERMINED PERIOD OF TIME. ENGINE LIGHT IS ON. BROUGHT CAR NEW.
Corrective Action:
EVAPORATIVE EMISSION SYSTEM INCORRECT PURGE FLOW FOR A PREDETERMINED PERIOD OF TIME. ENGINE LIGHT IS ON. BROUGHT CAR NEW.
Additional Notes:
EVAPORATIVE EMISSION SYSTEM INCORRECT PURGE FLOW FOR A PREDETERMINED PERIOD OF TIME. ENGINE LIGHT IS ON. BROUGHT CAR NEW.
Mfg Campaign: 11317501
Recall Date: Mar 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Corrective Action:
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Additional Notes:
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Mfg Campaign: 11316284
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Corrective Action:
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Additional Notes:
NOT A SAFETY ISSUE, BUT A EXTREMELY FRUSTRATING AND WIDESPREAD ISSUE. FM RADIO SIGNAL ISSUES. FM RADIO CUTS IN AND OUT. I FOUND A FORUM WITH DOZENS OF OTHER OWNERS WHO HAD THE SAME ISSUE. RADIO WORKS FINE FOR XM/SIRIUS AND AM. SEEKING THROUGH FM STATIONS, THE RADIO DOESN'T FIND ANY SIGNALS STRONG ENOUGH TO STOP ON. I'M IN AN AREA WITH STRONG FM STATIONS AND HAVE NEVER HAD ISSUES ON OTHER RADIOS IN ANY OF MY VEHICLES.
Mfg Campaign: 11316284
Recall Date: Mar 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED ON THE TOP PASSENGER SIDE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT A ROCK MAY HAVE CAUSED THE CRACK. THE VEHICLE WAS REPAIRED HOWEVER, TWO WEEKS LATER THE FAILURE RECURRED IN A SIMILAR SPOT ON THE WINDSHIELD. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT IT WAS THE CONTACT'S FAULT. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT WHILE AT STOP SIGNAL THAT THERE WAS AN ABNORMAL POPPING SOUND AND NOTICED THAT THE WINDSHIELD WAS CRACKED AGAIN. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM - INDIANAPOLIS (4630 E 96TH ST, INDIANAPOLIS, IN 46240) WHERE THE CONTACT WAS INFORMED THAT A ROCK HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THE WINDSHIELD NEEDED TO BE REPAIRED FOUR TIMES IN THE SAME SPOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11315617
Recall Date: Mar 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Mfg Campaign: 11315694
Recall Date: Mar 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY OVERCHARGED WHILE THE VEHICLE WAS DRIVEN. THE CONTACT WAS ALSO UNABLE TO CANCEL THE CRUISE CONTROL FUNCTION WHICH CAUSED THE VEHICLE TO INDEPENDENTLY ACCELERATE ON SEVERAL OCCASIONS WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT (2817 WATSON BLVD, WARNER ROBINS, GA 31088) WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE SOFTWARE UPDATE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.
Mfg Campaign: 11315694
Recall Date: Mar 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE MAIN JEEP BATTERY HAD A THERMAL RUNAWAY AND MELTED TO THE POINT IT STARTED A FIRE. THE BATTERY IS LOCATED UNDER THE PASSENGER SEAT AND MELTED THE BATTERY COVER, SEAT COVER, CARPET,SEAT TRIM.BOTH BATTERY CABLES JEEP WOULD NOT COVER THIS UNDER THEIR WARRANTY. 2018 JEEP WARRANTY STATEMENT FROM THE DATE OF PURCHASE, A JEEP BASIC LIMITED WARRANTY (OR JEEP BUMPER-TO-BUMPER WARRANTY) COVERS THE COST OF REPAIRS THROUGHOUT MOST OF YOUR VEHICLE. IT ALSO COVERS THE COST OF PARTS AND LABOR DUE TO DEFECTIVE MATERIALS, WORKMANSHIP, OR FACTORY PREPARATION. A BASIC WARRANTY ALSO COVERS JEEP ROADSIDE ASSISTANCE FOR TOWING TO A DEALERSHIP DURING THE FIRST THREE YEARS OR 36,000 MILES, WHICHEVER COMES FIRST.
Corrective Action:
THE MAIN JEEP BATTERY HAD A THERMAL RUNAWAY AND MELTED TO THE POINT IT STARTED A FIRE. THE BATTERY IS LOCATED UNDER THE PASSENGER SEAT AND MELTED THE BATTERY COVER, SEAT COVER, CARPET,SEAT TRIM.BOTH BATTERY CABLES JEEP WOULD NOT COVER THIS UNDER THEIR WARRANTY. 2018 JEEP WARRANTY STATEMENT FROM THE DATE OF PURCHASE, A JEEP BASIC LIMITED WARRANTY (OR JEEP BUMPER-TO-BUMPER WARRANTY) COVERS THE COST OF REPAIRS THROUGHOUT MOST OF YOUR VEHICLE. IT ALSO COVERS THE COST OF PARTS AND LABOR DUE TO DEFECTIVE MATERIALS, WORKMANSHIP, OR FACTORY PREPARATION. A BASIC WARRANTY ALSO COVERS JEEP ROADSIDE ASSISTANCE FOR TOWING TO A DEALERSHIP DURING THE FIRST THREE YEARS OR 36,000 MILES, WHICHEVER COMES FIRST.
Additional Notes:
THE MAIN JEEP BATTERY HAD A THERMAL RUNAWAY AND MELTED TO THE POINT IT STARTED A FIRE. THE BATTERY IS LOCATED UNDER THE PASSENGER SEAT AND MELTED THE BATTERY COVER, SEAT COVER, CARPET,SEAT TRIM.BOTH BATTERY CABLES JEEP WOULD NOT COVER THIS UNDER THEIR WARRANTY. 2018 JEEP WARRANTY STATEMENT FROM THE DATE OF PURCHASE, A JEEP BASIC LIMITED WARRANTY (OR JEEP BUMPER-TO-BUMPER WARRANTY) COVERS THE COST OF REPAIRS THROUGHOUT MOST OF YOUR VEHICLE. IT ALSO COVERS THE COST OF PARTS AND LABOR DUE TO DEFECTIVE MATERIALS, WORKMANSHIP, OR FACTORY PREPARATION. A BASIC WARRANTY ALSO COVERS JEEP ROADSIDE ASSISTANCE FOR TOWING TO A DEALERSHIP DURING THE FIRST THREE YEARS OR 36,000 MILES, WHICHEVER COMES FIRST.
Mfg Campaign: 11307878
Recall Date: Feb 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'VE HAD MY CAR IN THE SHOP 4 TIMES FOR WELL OVER 85 DAYS AND IT'S STILL HAVING THE SAME TRANSMISSION PROBLEMS. I HAVE VERY HARD SHIFTING WITH ACCELERATION AND DECELERATION, I HAVE HAD THE VEHICLE GET STUCK IN FIRST GEAR WHILE MAKING TURNS ONTO STREETS AND I'VE HAD IT SURGE FORWARD ON ME. I'VE HAD UPDATES, PARTS WITHIN TRANSMISSION REPLACED AND A NEW TRANSMISSION. I NOW HAVE BEEN TOLD THAT THEY COULDN'T REPLICATE MY ISSUE AND WHEN I TOOK IT OFF THE LOT IT DID THE HARD SHIFTING AND THEN IT GOT STUCK IN FIRST GEAR WHILE MAKING A TURN. THIS HAS ALWAYS OCCURRED IN CITY DRIVING, ANY WEATHER CONDITIONS. I'VE BEEN TOLD THAT THE HARD SHIFTING IS NORMAL IN ALL 8 SPEED TRANSMISSIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I HAVE HAD SEVERAL INSTANCES THAT A WRECK HAS ALMOST OCCURRED DUE TO IT NOT SHIFTING OUT OF 1ST GEAR. I WAS TOLD THAT THEY CAN'T GO TO CHRYSLER ABOUT A BUY BACK SINCE THERE IS NO ERROR CODE. I GUESS I'M SUPPOSED TO PUT MY LIFE/FAMILY IN HARMS WAY.
Corrective Action:
I'VE HAD MY CAR IN THE SHOP 4 TIMES FOR WELL OVER 85 DAYS AND IT'S STILL HAVING THE SAME TRANSMISSION PROBLEMS. I HAVE VERY HARD SHIFTING WITH ACCELERATION AND DECELERATION, I HAVE HAD THE VEHICLE GET STUCK IN FIRST GEAR WHILE MAKING TURNS ONTO STREETS AND I'VE HAD IT SURGE FORWARD ON ME. I'VE HAD UPDATES, PARTS WITHIN TRANSMISSION REPLACED AND A NEW TRANSMISSION. I NOW HAVE BEEN TOLD THAT THEY COULDN'T REPLICATE MY ISSUE AND WHEN I TOOK IT OFF THE LOT IT DID THE HARD SHIFTING AND THEN IT GOT STUCK IN FIRST GEAR WHILE MAKING A TURN. THIS HAS ALWAYS OCCURRED IN CITY DRIVING, ANY WEATHER CONDITIONS. I'VE BEEN TOLD THAT THE HARD SHIFTING IS NORMAL IN ALL 8 SPEED TRANSMISSIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I HAVE HAD SEVERAL INSTANCES THAT A WRECK HAS ALMOST OCCURRED DUE TO IT NOT SHIFTING OUT OF 1ST GEAR. I WAS TOLD THAT THEY CAN'T GO TO CHRYSLER ABOUT A BUY BACK SINCE THERE IS NO ERROR CODE. I GUESS I'M SUPPOSED TO PUT MY LIFE/FAMILY IN HARMS WAY.
Additional Notes:
I'VE HAD MY CAR IN THE SHOP 4 TIMES FOR WELL OVER 85 DAYS AND IT'S STILL HAVING THE SAME TRANSMISSION PROBLEMS. I HAVE VERY HARD SHIFTING WITH ACCELERATION AND DECELERATION, I HAVE HAD THE VEHICLE GET STUCK IN FIRST GEAR WHILE MAKING TURNS ONTO STREETS AND I'VE HAD IT SURGE FORWARD ON ME. I'VE HAD UPDATES, PARTS WITHIN TRANSMISSION REPLACED AND A NEW TRANSMISSION. I NOW HAVE BEEN TOLD THAT THEY COULDN'T REPLICATE MY ISSUE AND WHEN I TOOK IT OFF THE LOT IT DID THE HARD SHIFTING AND THEN IT GOT STUCK IN FIRST GEAR WHILE MAKING A TURN. THIS HAS ALWAYS OCCURRED IN CITY DRIVING, ANY WEATHER CONDITIONS. I'VE BEEN TOLD THAT THE HARD SHIFTING IS NORMAL IN ALL 8 SPEED TRANSMISSIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. I HAVE HAD SEVERAL INSTANCES THAT A WRECK HAS ALMOST OCCURRED DUE TO IT NOT SHIFTING OUT OF 1ST GEAR. I WAS TOLD THAT THEY CAN'T GO TO CHRYSLER ABOUT A BUY BACK SINCE THERE IS NO ERROR CODE. I GUESS I'M SUPPOSED TO PUT MY LIFE/FAMILY IN HARMS WAY.
Mfg Campaign: 11307103
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I AM THE OWNER OF A 2018 JEEP GRAND CHEROKEE LIMITED. I WAS TRANSPORTING MY DAUGHTER TO SCHOOL ON JANUARY 28, 2020 TRAVELLING AT A SPEED OF 45-50MPH. A MESSAGE APPEARED ON MY DASHBOARD PROMPTING ME TO PUT THE VEHICLE IN PARK AND PUSH START/STOP. MY VEHICLE BEGIN TO STALL AND JUST AS IT WAS SLOWING DOWN ABRUPTLY SHUT OFF IN THE MIDDLE OF TRAFFIC. WHEN I ATTEMPTED TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. I WAS LEFT SITTING IN TRAFFIC FEARING FOR ME AND MY DAUGHTER'S LIFE AS CARS CONTINUE TO DRIVE PASS AT HIGH SPEED OR DRIVING CLOSING BEHIND MY VEHICLE BEFORE REALIZING THAT WE WERE AT A STANDSTILL. I ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT START. I CALLED MY AUTOMOBILE INSURER WHO CONNECTED ME WITH A TOW COMPANY TO HAVE THE VEHICLE TRANSPORTED TO THE CAR DEALER FOR A DIAGNOSTIC CHECK. BASED ON THE DIAGNOSTIC REVIEW, I WAS ADVISED THAT MY 2018 JEEP CHEROKEE HAS A FAILED AC COMPRESSOR WHICH CAUSED THE STARTER TO FAIL INTERNALLY AND MY WATER PUMP IS LEAKING. MY CAR WAS JUST TAKEN TO THE DEALERSHIP FOR THE RECOMMENDED SERVICE ON JANUARY 2, 2020. IT SEEMS TO ME THAT SOME OF THIS COULD HAVE BEEN DETECTED DURING THE SCHEDULED MAINTENANCE SINCE THE REPORT INDICATES THAT A FULL INSPECTION WAS PERFORMED. DURING THE SCHEDULED MAINTENANCE SERVICE ON JANUARY 2, I GOT AN OIL CHANGE AND THE AIR FILTER WAS REPLACED. AFTER READING THE OTHER REVIEWS I AM FEARFUL FOR MY LIFE NOW WHILE DRIVING THIS VEHICLE KNOWING THAT IT COULD STOP ANYTIME AND ANYWHERE. OUT OF SAFETY PRECAUTIONS I THOUGHT IT WOULD BE BENEFICIAL TO POST THIS AS A SAFETY PROBLEM GOD FORBID ANYTHING HAPPENS IN THE FUTURE.
Corrective Action:
I AM THE OWNER OF A 2018 JEEP GRAND CHEROKEE LIMITED. I WAS TRANSPORTING MY DAUGHTER TO SCHOOL ON JANUARY 28, 2020 TRAVELLING AT A SPEED OF 45-50MPH. A MESSAGE APPEARED ON MY DASHBOARD PROMPTING ME TO PUT THE VEHICLE IN PARK AND PUSH START/STOP. MY VEHICLE BEGIN TO STALL AND JUST AS IT WAS SLOWING DOWN ABRUPTLY SHUT OFF IN THE MIDDLE OF TRAFFIC. WHEN I ATTEMPTED TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. I WAS LEFT SITTING IN TRAFFIC FEARING FOR ME AND MY DAUGHTER'S LIFE AS CARS CONTINUE TO DRIVE PASS AT HIGH SPEED OR DRIVING CLOSING BEHIND MY VEHICLE BEFORE REALIZING THAT WE WERE AT A STANDSTILL. I ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT START. I CALLED MY AUTOMOBILE INSURER WHO CONNECTED ME WITH A TOW COMPANY TO HAVE THE VEHICLE TRANSPORTED TO THE CAR DEALER FOR A DIAGNOSTIC CHECK. BASED ON THE DIAGNOSTIC REVIEW, I WAS ADVISED THAT MY 2018 JEEP CHEROKEE HAS A FAILED AC COMPRESSOR WHICH CAUSED THE STARTER TO FAIL INTERNALLY AND MY WATER PUMP IS LEAKING. MY CAR WAS JUST TAKEN TO THE DEALERSHIP FOR THE RECOMMENDED SERVICE ON JANUARY 2, 2020. IT SEEMS TO ME THAT SOME OF THIS COULD HAVE BEEN DETECTED DURING THE SCHEDULED MAINTENANCE SINCE THE REPORT INDICATES THAT A FULL INSPECTION WAS PERFORMED. DURING THE SCHEDULED MAINTENANCE SERVICE ON JANUARY 2, I GOT AN OIL CHANGE AND THE AIR FILTER WAS REPLACED. AFTER READING THE OTHER REVIEWS I AM FEARFUL FOR MY LIFE NOW WHILE DRIVING THIS VEHICLE KNOWING THAT IT COULD STOP ANYTIME AND ANYWHERE. OUT OF SAFETY PRECAUTIONS I THOUGHT IT WOULD BE BENEFICIAL TO POST THIS AS A SAFETY PROBLEM GOD FORBID ANYTHING HAPPENS IN THE FUTURE.
Additional Notes:
I AM THE OWNER OF A 2018 JEEP GRAND CHEROKEE LIMITED. I WAS TRANSPORTING MY DAUGHTER TO SCHOOL ON JANUARY 28, 2020 TRAVELLING AT A SPEED OF 45-50MPH. A MESSAGE APPEARED ON MY DASHBOARD PROMPTING ME TO PUT THE VEHICLE IN PARK AND PUSH START/STOP. MY VEHICLE BEGIN TO STALL AND JUST AS IT WAS SLOWING DOWN ABRUPTLY SHUT OFF IN THE MIDDLE OF TRAFFIC. WHEN I ATTEMPTED TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. I WAS LEFT SITTING IN TRAFFIC FEARING FOR ME AND MY DAUGHTER'S LIFE AS CARS CONTINUE TO DRIVE PASS AT HIGH SPEED OR DRIVING CLOSING BEHIND MY VEHICLE BEFORE REALIZING THAT WE WERE AT A STANDSTILL. I ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT START. I CALLED MY AUTOMOBILE INSURER WHO CONNECTED ME WITH A TOW COMPANY TO HAVE THE VEHICLE TRANSPORTED TO THE CAR DEALER FOR A DIAGNOSTIC CHECK. BASED ON THE DIAGNOSTIC REVIEW, I WAS ADVISED THAT MY 2018 JEEP CHEROKEE HAS A FAILED AC COMPRESSOR WHICH CAUSED THE STARTER TO FAIL INTERNALLY AND MY WATER PUMP IS LEAKING. MY CAR WAS JUST TAKEN TO THE DEALERSHIP FOR THE RECOMMENDED SERVICE ON JANUARY 2, 2020. IT SEEMS TO ME THAT SOME OF THIS COULD HAVE BEEN DETECTED DURING THE SCHEDULED MAINTENANCE SINCE THE REPORT INDICATES THAT A FULL INSPECTION WAS PERFORMED. DURING THE SCHEDULED MAINTENANCE SERVICE ON JANUARY 2, I GOT AN OIL CHANGE AND THE AIR FILTER WAS REPLACED. AFTER READING THE OTHER REVIEWS I AM FEARFUL FOR MY LIFE NOW WHILE DRIVING THIS VEHICLE KNOWING THAT IT COULD STOP ANYTIME AND ANYWHERE. OUT OF SAFETY PRECAUTIONS I THOUGHT IT WOULD BE BENEFICIAL TO POST THIS AS A SAFETY PROBLEM GOD FORBID ANYTHING HAPPENS IN THE FUTURE.
Mfg Campaign: 11306227
Recall Date: Jan 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Mfg Campaign: 11302452
Recall Date: Jan 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 60-65 MPH THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY CAR AND TRUCK CENTER 10 CRAFT DR, ALAMOSA, CO 81101, (720) 230-5846, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Mfg Campaign: 11302452
Recall Date: Jan 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT.
Corrective Action:
WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT.
Additional Notes:
WHEN REVERSING, ACTIVE STOP RANDOMLY APPLIES FULL BRAKE PRESSURE WITHOUT DETECTING AN OBSTACLE AND BRINGS THE VEHICLE TO A HAULT.
Mfg Campaign: 11301711
Recall Date: Jan 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO.
Corrective Action:
RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO.
Additional Notes:
RADIO SIGNAL COMES A GOES VERY RANDOMLY. VOLUME FLUCTUATES FOR NO REASON. CAR AND BE STARTED AND RADIO WILL BE FINE AND NEXT IT WONT WORK AT ALL WITH ALL STATIC. THIS HAS BEEN HAPPENING SINCE WE PURCHASED THE CAR A YEAR AGO.
Mfg Campaign: 11300494
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Corrective Action:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Additional Notes:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Mfg Campaign: 11298036
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Corrective Action:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Additional Notes:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Mfg Campaign: 11298036
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Corrective Action:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Additional Notes:
ON MULTIPLE OCCASIONS, WHILE TRAVELING AT VARYING SPEEDS, THE ENTIRE DASHBOARD AND INFOTAINMENT SYSTEM HAVE SHUT DOWN FOR ANYWHERE FROM SEVERAL SECONDS TO SEVERAL MINUTES. THE ENGINE HAS NOT SHUT DOWN, BUT THERE HAS BEEN A NOTICEABLE LACK OF POWER FOLLOWING THESE EVENTS. THIS HAS OCCURRED WHILE MANEUVERING THROUGH A PARKING LOT, TRAVELING ON A HIGHWAY, THROUGH A DOWNTOWN CITY STREET AND ON COUNTRY ROADS. THE EVENTS HAVE OCCURRED AT VARYING TIMES OF DAY AND DURING VARYING WEATHER CLIMATES. THE INITIAL OCCURRENCE WAS IN JUNE 2019 WHILE TRAVELING ON THE HIGHWAY. THE VEHICLE HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES FOR SERVICE FOR THIS ISSUE, YET THE PROBLEM CONTINUES TO OCCUR. THEY HAVE REPLACED A BACKUP BATTERY TO THE START/STOP, AS WELL AS THE BUTTON, IN EFFORTS TO LOCATE AND SOLVE THE PROBLEM.
Mfg Campaign: 11298036
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS COASTED SAFELY OFF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. ON THE FIRST OCCASION, THE VEHICLE WAS TOWED TO LEE CHRYSLER JEEP DODGE RAM (765 CENTER ST, AUBURN, ME 04210) WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE IGNITION COIL AND THE FUEL FILTER NEEDED TO BE REPLACED. ADDITONALLY, AFTER A SECOND FAILURE, THE VEHICLE WAS TOWED TO HERB CHAMBERS CHRYSLER DODGE JEEP RAM FIAT OF MILLBURY (2 LATTI FARM RD RTE. 20, MILLBURY, MA 01527), BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AUTOSTAR CHRYSLER DODGE JEEP RAM OF HENDERSONVILLE (401 DUNCAN HILL RD, HENDERSONVILLE, NC 28792) TO BE INSPECTED; HOWEVER, NO FAILURES WERE DISCOVERED. AFTER AN ADDITIONAL FAILURE, THE VEHICLE WAS TOWED TO DANBURY CHRYSLER JEEP DODGE RAM FIAT (100B FEDERAL RD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Mfg Campaign: 11297474
Recall Date: Jan 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO/INFOTAINMENT SYSTEM CONTROLLED SEVERAL FUNCTIONS IN THE VEHICLE, INCLUDING HEATING AND AIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE INFOTAINMENT SYSTEM OVERHEATED AND CAUSED SEVERAL OF THE ELECTRICAL FUNCTIONS TO BECOME INOPERABLE. ALSO, ON OCCASION, THE HEAT OR AIR WOULD ACTIVATE INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE CONTACT STATED THAT THE RADIO WOULD THEN ATTEMPT TO REBOOT UNTIL THE BATTERY DISCHARGED. THE VEHICLE WAS TAKEN TO GARDEN CITY JEEP (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) TO BE DIAGNOSED AND THE DEALER WAS ABLE TO DUPLICATE THE FAILURE. THE INFOTAINMENT SYSTEM WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS ALSO TAKEN TO EAST HILLS JEEP AND BAYSIDE JEEP IN NEW YORK FOR ADDITIONAL INQUIRIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE INFOTAINMENT SYSTEM WAS SAFE TO OPERATE AT 80 DEGREES; HOWEVER, THE TEMPERATURE OF THE INFOTAINMENT SYSTEM SHOWED AT OVER 100 DEGREES DURING OPERATION. THE APPROXIMATE FAILURE MILEAGE WAS 16.
Mfg Campaign: 11290299
Recall Date: Dec 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT EXCURSIONS HOPING THEY FIXED AN ISSUE THEY CANNOT IDENTIFY. THEY ARE DOING THIS KNOWING FULL WELL THAT THE COST OF FAILURE COULD END UP BEING MY LIFE.
Corrective Action:
SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT EXCURSIONS HOPING THEY FIXED AN ISSUE THEY CANNOT IDENTIFY. THEY ARE DOING THIS KNOWING FULL WELL THAT THE COST OF FAILURE COULD END UP BEING MY LIFE.
Additional Notes:
SIMILAR TO MULTIPLE REVIEWS POSTED HERE, 2018 JEEP GRAND CHEROKEE SHUTS OFF COMPLETELY WHILE DRIVING. AS OF THIS DATE 12.18.2019 I HAVE EXPERIENCED MY CAR SHUTTING OFF ENTIRELY AT STREET TO HIGHWAY SPEEDS (25-65 MPH) BEING UNABLE TO RESTART MULTIPLE TIMES (5). AS A PART OF RESTARTING THE VEHICLE ONE IS PROMPTED TO PLACE THE VEHICLE IN PARK AND ACTIVATE BY PUSHING THE START/STOP. - COUPLE OF ISSUES THERE 1) YOU HAVE TO SOMEHOW MANAGE TO GET YOUR VEHICLE OUT OF THE MIDDLE OF A BUSY STREET/HIGHWAY WHICH LIKELY WONT HAPPEN. 2) WHEN YOU REALIZE YOU CANT GET INTO A SAFE AREA AND PUT YOUR CAR IN PARK TO ATTEMPT RESTART, THE VEHICLE DOES NOT RESTART AT ALL. THIS LEAVES YOU AND YOUR VEHICLE COMPLETELY STRANDED AND LOCKED OUT. PUTTING PERSONAL SAFETY AND THE SAFETY OF EVERYONE ELSE IN A HIGHLY DANGEROUS SITUATION. AND THEN THE COPS COME TELL YOU THEY WILL TOW YOU AT YOUR OWN EXPENSE. - I HAVE BEEN LUCKY ENOUGH TO JUMP THE VEHICLE ALL OF THE TIMES I HAVE BEEN STRANDED. LET ME BE THE FIRST TO TELL YOU THAT TWO CARS STOPPED DEAD IN THE MIDDLE OF A HIGHWAY PERFORMING A JUMP IS 100% A LIFE THREATENING SITUATION. NOW, THE VEHICLE ALSO LIKES TO DECIDE THAT IT JUST DOESN'T WANT TO START AT ERRATIC INTERVALS. I HAVE NOW 3 TIMES EXPERIENCED MY VEHICLE JUST FLAT OUT NOT STARTING.ONCE RIGHT IN THE MORNING AT WORK, ONCE AT WORK TRYING TO GO FOR LUNCH AND THE FINAL TIME BEING AT LUNCH. IT'S BECOME PAINFULLY CLEAR THAT THE DEALERSHIP HAS NO IDEA WHAT IS WRONG AND THEY ARE NOW SENDING ME OUT ON LABRAT EXCURSIONS HOPING THEY FIXED AN ISSUE THEY CANNOT IDENTIFY. THEY ARE DOING THIS KNOWING FULL WELL THAT THE COST OF FAILURE COULD END UP BEING MY LIFE.
Mfg Campaign: 11289921
Recall Date: Dec 18, 2019
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