Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 3 RECENT OCCASIONS MY BREAKS HAVE LOST ALL PRESSURE WHILE REVERSING EITHER INTO A PARKING SPOT OR BACKING OUT OF ONE, SO FORTUNATELY I WAS NOT TRAVELING VERY FAST. I HAD TO FORCE THE PEDAL ALL THE WAY DOWN TO BE ABLE TO STOP AND IT MADE A VERY LOUD GRINDING NOISE. ONLY IN 1/3 TIMES THE PAVEMENT WAS WET FROM RECENT RAIN.
Corrective Action:
ON 3 RECENT OCCASIONS MY BREAKS HAVE LOST ALL PRESSURE WHILE REVERSING EITHER INTO A PARKING SPOT OR BACKING OUT OF ONE, SO FORTUNATELY I WAS NOT TRAVELING VERY FAST. I HAD TO FORCE THE PEDAL ALL THE WAY DOWN TO BE ABLE TO STOP AND IT MADE A VERY LOUD GRINDING NOISE. ONLY IN 1/3 TIMES THE PAVEMENT WAS WET FROM RECENT RAIN.
Additional Notes:
ON 3 RECENT OCCASIONS MY BREAKS HAVE LOST ALL PRESSURE WHILE REVERSING EITHER INTO A PARKING SPOT OR BACKING OUT OF ONE, SO FORTUNATELY I WAS NOT TRAVELING VERY FAST. I HAD TO FORCE THE PEDAL ALL THE WAY DOWN TO BE ABLE TO STOP AND IT MADE A VERY LOUD GRINDING NOISE. ONLY IN 1/3 TIMES THE PAVEMENT WAS WET FROM RECENT RAIN.
Mfg Campaign: 11352704
Recall Date: Sep 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON MULTIPLE OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE AUTO STOP BEEN ACTIVATED UNNECESSARILY DUE TO THE ANGLE OF THE TANK CAUSING GAS TO ONLY COME OUT FOR ABOUT 5 SECONDS AT A TIME, WHICH MAKES IT DIFFICULT TO TELL IF THE TANK IS FULL AND INCREASES RISK OF OVERFILL. CURRENTLY, ON 2 OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE FAILED TO STOP, WHICH CAUSE GAS TO SPRAY OUT ONTO MYSELF AND THE GROUND.
Corrective Action:
ON MULTIPLE OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE AUTO STOP BEEN ACTIVATED UNNECESSARILY DUE TO THE ANGLE OF THE TANK CAUSING GAS TO ONLY COME OUT FOR ABOUT 5 SECONDS AT A TIME, WHICH MAKES IT DIFFICULT TO TELL IF THE TANK IS FULL AND INCREASES RISK OF OVERFILL. CURRENTLY, ON 2 OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE FAILED TO STOP, WHICH CAUSE GAS TO SPRAY OUT ONTO MYSELF AND THE GROUND.
Additional Notes:
ON MULTIPLE OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE AUTO STOP BEEN ACTIVATED UNNECESSARILY DUE TO THE ANGLE OF THE TANK CAUSING GAS TO ONLY COME OUT FOR ABOUT 5 SECONDS AT A TIME, WHICH MAKES IT DIFFICULT TO TELL IF THE TANK IS FULL AND INCREASES RISK OF OVERFILL. CURRENTLY, ON 2 OCCASIONS (AT DIFFERENT GAS STATIONS) HAS THE GAS NOZZLE FAILED TO STOP, WHICH CAUSE GAS TO SPRAY OUT ONTO MYSELF AND THE GROUND.
Mfg Campaign: 11352706
Recall Date: Sep 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, IT WAS DISCOVERED THAT FRONT PASSENGER'S SIDE HEAD REST HAD DEPLOYED. THERE WAS NO ONE PRESENT INSIDE THE VEHICLE NOR WAS THE VEHICLE TURNED ON. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE MANUFACTURER NOR THE LOCAL DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, IT WAS DISCOVERED THAT FRONT PASSENGER'S SIDE HEAD REST HAD DEPLOYED. THERE WAS NO ONE PRESENT INSIDE THE VEHICLE NOR WAS THE VEHICLE TURNED ON. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE MANUFACTURER NOR THE LOCAL DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, IT WAS DISCOVERED THAT FRONT PASSENGER'S SIDE HEAD REST HAD DEPLOYED. THERE WAS NO ONE PRESENT INSIDE THE VEHICLE NOR WAS THE VEHICLE TURNED ON. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE MANUFACTURER NOR THE LOCAL DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11352563
Recall Date: Sep 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Corrective Action:
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Additional Notes:
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Mfg Campaign: 11352329
Recall Date: Aug 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Corrective Action:
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Additional Notes:
2017 JEEP GRAND CHEROKEE LIMITED 131,000 MILES PURCHASED USED LESS THEN 24 HOURS LATER ON 8/20/2020, ENGINE SHUTS OFF WHILE MOVING, APPROX 20 MPH, FIVE LANE ROAD.HAD TO PUT IN PARK, FOOT ON BRAKE AND USE PUSH TO START BUTTON NOTHING HAPPENED. NO WARNINGS STARTED ON THE THIRD TRY. REPORTED PROBLEM TO SALESPERSON HE DOESN'T CARE BECAUSE ITS ALREADY SOLD. NO PROBLEM FOR TEN DAYS. YESTERDAY, 8/30/2020 IT SHUT DOWN FOUR TIMES WHILE IN MOTION STRANDED MY WIFE WOULD NOT START AFTER MULTIPLE ATTEMPTS. I BROUGHT ANOTHER KEY FOB TO THE SCENE AFTER SEVERAL TRIES, IT STARTED. I THEN DROVE IT AROUND WITH MY KEY FOB AND WITH THE AUTOMATIC STOP/START SAVE FUEL BUTTON TURNED OFF BUT ENGINE STILL STOPPED WHILE CAR WAS IN MOTION. THERE WERE NO CHECK ENGINE LIGHTS OR ANY OTHER CODES
Mfg Campaign: 11352329
Recall Date: Aug 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Corrective Action:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Additional Notes:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Mfg Campaign: 11352020
Recall Date: Aug 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Corrective Action:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Additional Notes:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Mfg Campaign: 11352020
Recall Date: Aug 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Corrective Action:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Additional Notes:
THE POWER TO THE ENGINE COMES TO SLOW MOTION WITH NO POWER TO ACCELERATE . IT IS LIKE THE TRANSMISSION HAS NO POWER, BUT NO NOISE. THIS OCCURRED WHEN TURNING OR STOPPING. AT A STREET LIGHT.
Mfg Campaign: 11352020
Recall Date: Aug 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE WAS TURNED ON AND STATIONARY AT MY PRIVATE RESIDENCE, PLACED IN PARK (NO PARKING BREAK) FOR ME TO HOOK UP A CHAIN TO TOW A COMPACT TRACTOR (WITHIN THE TOWING SPECIFICATION OF THE VEHICLE). WHEN I WAS BEHIND THE VEHICLE I HEARD A LOUD THUNK AND THE VEHICLE COMPLETELY ROLLED BACK (WHEELS WERE ROTATING) AND SMASHED INTO THE COMPACT TRACTOR CAUSING SIGNIFICANT DAMAGE TO THE TRUNK AND SIDE OF THE VEHICLE.
Corrective Action:
VEHICLE WAS TURNED ON AND STATIONARY AT MY PRIVATE RESIDENCE, PLACED IN PARK (NO PARKING BREAK) FOR ME TO HOOK UP A CHAIN TO TOW A COMPACT TRACTOR (WITHIN THE TOWING SPECIFICATION OF THE VEHICLE). WHEN I WAS BEHIND THE VEHICLE I HEARD A LOUD THUNK AND THE VEHICLE COMPLETELY ROLLED BACK (WHEELS WERE ROTATING) AND SMASHED INTO THE COMPACT TRACTOR CAUSING SIGNIFICANT DAMAGE TO THE TRUNK AND SIDE OF THE VEHICLE.
Additional Notes:
VEHICLE WAS TURNED ON AND STATIONARY AT MY PRIVATE RESIDENCE, PLACED IN PARK (NO PARKING BREAK) FOR ME TO HOOK UP A CHAIN TO TOW A COMPACT TRACTOR (WITHIN THE TOWING SPECIFICATION OF THE VEHICLE). WHEN I WAS BEHIND THE VEHICLE I HEARD A LOUD THUNK AND THE VEHICLE COMPLETELY ROLLED BACK (WHEELS WERE ROTATING) AND SMASHED INTO THE COMPACT TRACTOR CAUSING SIGNIFICANT DAMAGE TO THE TRUNK AND SIDE OF THE VEHICLE.
Mfg Campaign: 11349184
Recall Date: Aug 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
MY JEEP SHAKES DURING DIFFERENT SPEED LEVELS I CHANGED THE TIRE DIDN'T HELP I DID AN ALIGNMENT DIDN'T HELP THEY PUT IT ON THE MACHINE FOUND NOTHING WRONG WITH THE ENGINE NOTHING WRONG WITH THE RODE CV JOINT EVERYTHING LOOKS FINE NO ONE CAN TELL ME WHY MY JEEP IS SHAKING AND I CONCERN WHEN I'M DRIVING ESPECIALLY WITH MY KIDS
Corrective Action:
MY JEEP SHAKES DURING DIFFERENT SPEED LEVELS I CHANGED THE TIRE DIDN'T HELP I DID AN ALIGNMENT DIDN'T HELP THEY PUT IT ON THE MACHINE FOUND NOTHING WRONG WITH THE ENGINE NOTHING WRONG WITH THE RODE CV JOINT EVERYTHING LOOKS FINE NO ONE CAN TELL ME WHY MY JEEP IS SHAKING AND I CONCERN WHEN I'M DRIVING ESPECIALLY WITH MY KIDS
Additional Notes:
MY JEEP SHAKES DURING DIFFERENT SPEED LEVELS I CHANGED THE TIRE DIDN'T HELP I DID AN ALIGNMENT DIDN'T HELP THEY PUT IT ON THE MACHINE FOUND NOTHING WRONG WITH THE ENGINE NOTHING WRONG WITH THE RODE CV JOINT EVERYTHING LOOKS FINE NO ONE CAN TELL ME WHY MY JEEP IS SHAKING AND I CONCERN WHEN I'M DRIVING ESPECIALLY WITH MY KIDS
Mfg Campaign: 11349134
Recall Date: Aug 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY AC EVAPORATOR CORE FAILED IN MY JEEP GRAND CHEROKEE WHICH IS ONLY THREE YEARS OLD. THE CORE IS UNDER THE DASH BOARD AND USES THE R-1234YF FREON WHICH IS A DANGEROUS GAS THAT LEAK OUT IN MY CABIN OF MY SUV. THE EVAPORATOR CORE SHOULD BE REDESIGNED NOT TO FAIL AND LEAK THE DANGEROUS GAS IN MY VEHICLE. THE R-1234YF FREON GAS IS EXPENSIVE AND THE EVAPORATOR CORE IS DESIGNED TO FAIL.. MOST CARS EVAPORATOR CORE WILL LAST ON CARS WAY OVER 6 YEARS OR MORE. THIS IS GAS LEAKING IS A SAFETY HAZARD TO THE DRIVER AND THE EVAPORATOR CORE SHOULD BE RECALLED DO TO ITS DEFECTIVENESS. I'M WAITING FOR THE DEALERSHIP TO ORDER AND REPLACE THE EVAPORATOR CORE AND RELOAD THE FREON AT $1900.00 COST. THIS SHOULD BE ON THE RECALL LIST MAY PEOPLE CAN BE EFFECTED ON THIS PLUS THIS FREON CAN EXPLODE IF THE CAR IS IN A ACCIDENT.
Corrective Action:
MY AC EVAPORATOR CORE FAILED IN MY JEEP GRAND CHEROKEE WHICH IS ONLY THREE YEARS OLD. THE CORE IS UNDER THE DASH BOARD AND USES THE R-1234YF FREON WHICH IS A DANGEROUS GAS THAT LEAK OUT IN MY CABIN OF MY SUV. THE EVAPORATOR CORE SHOULD BE REDESIGNED NOT TO FAIL AND LEAK THE DANGEROUS GAS IN MY VEHICLE. THE R-1234YF FREON GAS IS EXPENSIVE AND THE EVAPORATOR CORE IS DESIGNED TO FAIL.. MOST CARS EVAPORATOR CORE WILL LAST ON CARS WAY OVER 6 YEARS OR MORE. THIS IS GAS LEAKING IS A SAFETY HAZARD TO THE DRIVER AND THE EVAPORATOR CORE SHOULD BE RECALLED DO TO ITS DEFECTIVENESS. I'M WAITING FOR THE DEALERSHIP TO ORDER AND REPLACE THE EVAPORATOR CORE AND RELOAD THE FREON AT $1900.00 COST. THIS SHOULD BE ON THE RECALL LIST MAY PEOPLE CAN BE EFFECTED ON THIS PLUS THIS FREON CAN EXPLODE IF THE CAR IS IN A ACCIDENT.
Additional Notes:
MY AC EVAPORATOR CORE FAILED IN MY JEEP GRAND CHEROKEE WHICH IS ONLY THREE YEARS OLD. THE CORE IS UNDER THE DASH BOARD AND USES THE R-1234YF FREON WHICH IS A DANGEROUS GAS THAT LEAK OUT IN MY CABIN OF MY SUV. THE EVAPORATOR CORE SHOULD BE REDESIGNED NOT TO FAIL AND LEAK THE DANGEROUS GAS IN MY VEHICLE. THE R-1234YF FREON GAS IS EXPENSIVE AND THE EVAPORATOR CORE IS DESIGNED TO FAIL.. MOST CARS EVAPORATOR CORE WILL LAST ON CARS WAY OVER 6 YEARS OR MORE. THIS IS GAS LEAKING IS A SAFETY HAZARD TO THE DRIVER AND THE EVAPORATOR CORE SHOULD BE RECALLED DO TO ITS DEFECTIVENESS. I'M WAITING FOR THE DEALERSHIP TO ORDER AND REPLACE THE EVAPORATOR CORE AND RELOAD THE FREON AT $1900.00 COST. THIS SHOULD BE ON THE RECALL LIST MAY PEOPLE CAN BE EFFECTED ON THIS PLUS THIS FREON CAN EXPLODE IF THE CAR IS IN A ACCIDENT.
Mfg Campaign: 11343819
Recall Date: Aug 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FRONT JUMP POST HAS MELTED CAUSING FIRE HAZARD AND MAJOR SAFETY ISSUE. CAR WILL NOT START BECAUSE OF THIS ISSUE. THE CAR WAS IN MOTION AND CUT OFF AT A TRAFFIC LIGHT.
Corrective Action:
FRONT JUMP POST HAS MELTED CAUSING FIRE HAZARD AND MAJOR SAFETY ISSUE. CAR WILL NOT START BECAUSE OF THIS ISSUE. THE CAR WAS IN MOTION AND CUT OFF AT A TRAFFIC LIGHT.
Additional Notes:
FRONT JUMP POST HAS MELTED CAUSING FIRE HAZARD AND MAJOR SAFETY ISSUE. CAR WILL NOT START BECAUSE OF THIS ISSUE. THE CAR WAS IN MOTION AND CUT OFF AT A TRAFFIC LIGHT.
Mfg Campaign: 11342287
Recall Date: Jul 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Corrective Action:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Additional Notes:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Mfg Campaign: 11341737
Recall Date: Jul 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Corrective Action:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Additional Notes:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Mfg Campaign: 11341737
Recall Date: Jul 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Corrective Action:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Additional Notes:
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Mfg Campaign: 11341737
Recall Date: Jul 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Corrective Action:
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Additional Notes:
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Mfg Campaign: 11337632
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Corrective Action:
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Additional Notes:
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Mfg Campaign: 11337632
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT UPON HIS WIFE EXITING THE VEHICLE TO GRAB AN ITEM OUT OF THE HOUSE, THE VEHICLE HAD INDEPENDENTLY ACCELERATED FORWARD AND BARRELED INTO HIS GARAGE DOOR. THE CONTACT STATED THAT HIS WIFE WAS UNCERTAIN IF THE VEHICLE HAD BEEN PLACED IN DRIVE OR PARK UPON EXITING THE VEHICLE. THE CONTACT STATED THAT HIS WIFE HAD DISENGAGED THE KEY FOB UPON EXITING THE VEHICLE AND THAT ALL FOUR DOORS WERE SHUT. THE DEALER BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808) WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT WHETHER OR NOT THE VEHICLE WAS PLACED IN PARK OR DRIVE, THE VEHICLE SHOULD HAVE RESET ITSELF INTO THE PARK POSITION ONCE THE KEY FOB WAS REMOVED AND ALL FOUR DOORS WHERE SHUT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD BEEN PLACED UNDER NHTSA RECALL NUMBER18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AND HAD YET TO BE REPAIRED; THE CONTACT NEVER RECEIVED A NOTIFICATION REGARDING THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT UPON HIS WIFE EXITING THE VEHICLE TO GRAB AN ITEM OUT OF THE HOUSE, THE VEHICLE HAD INDEPENDENTLY ACCELERATED FORWARD AND BARRELED INTO HIS GARAGE DOOR. THE CONTACT STATED THAT HIS WIFE WAS UNCERTAIN IF THE VEHICLE HAD BEEN PLACED IN DRIVE OR PARK UPON EXITING THE VEHICLE. THE CONTACT STATED THAT HIS WIFE HAD DISENGAGED THE KEY FOB UPON EXITING THE VEHICLE AND THAT ALL FOUR DOORS WERE SHUT. THE DEALER BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808) WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT WHETHER OR NOT THE VEHICLE WAS PLACED IN PARK OR DRIVE, THE VEHICLE SHOULD HAVE RESET ITSELF INTO THE PARK POSITION ONCE THE KEY FOB WAS REMOVED AND ALL FOUR DOORS WHERE SHUT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD BEEN PLACED UNDER NHTSA RECALL NUMBER18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AND HAD YET TO BE REPAIRED; THE CONTACT NEVER RECEIVED A NOTIFICATION REGARDING THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT UPON HIS WIFE EXITING THE VEHICLE TO GRAB AN ITEM OUT OF THE HOUSE, THE VEHICLE HAD INDEPENDENTLY ACCELERATED FORWARD AND BARRELED INTO HIS GARAGE DOOR. THE CONTACT STATED THAT HIS WIFE WAS UNCERTAIN IF THE VEHICLE HAD BEEN PLACED IN DRIVE OR PARK UPON EXITING THE VEHICLE. THE CONTACT STATED THAT HIS WIFE HAD DISENGAGED THE KEY FOB UPON EXITING THE VEHICLE AND THAT ALL FOUR DOORS WERE SHUT. THE DEALER BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808) WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT WHETHER OR NOT THE VEHICLE WAS PLACED IN PARK OR DRIVE, THE VEHICLE SHOULD HAVE RESET ITSELF INTO THE PARK POSITION ONCE THE KEY FOB WAS REMOVED AND ALL FOUR DOORS WHERE SHUT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD BEEN PLACED UNDER NHTSA RECALL NUMBER18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AND HAD YET TO BE REPAIRED; THE CONTACT NEVER RECEIVED A NOTIFICATION REGARDING THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB
Mfg Campaign: 11337758
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING MY 2017 JEEP, I RECEIVED A WARNING ON THE DASH WITH A DING THAT SAID SERVICE SHIFTER. MY VEHICLE HAD APPROXIMATELY 31,000 MILES. IT WOULD NOT SHIFT OUT OF DRIVE AND INTO PARK. I WAS ABLE TO DRIVE IT BUT IT WAS CONSTANTLY DINGING WITH THE SERVICE SHIFTER ERRED.WHEN I STOPPED I COULD NOT MOVE THE SHIFTER. I HAD TO STOP KILL THE ENGINE AND WAIT SEVERAL MINUTES BEFORE THE ERROR CLEARED AND I WAS ABLE TO SHIFT THE VEHICLE. I TOOK IT TO OUR JEEP DEALER TO BE REPAIRED. HE REPLACED THE SHIFTER HARNESS. I HAVE READ MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND HAVE HAD THE SHIFTER REPLACED ONLY TO HAVE IT OCCUR AGAIN. IT COST OVER $500 TO REPLACE.
Corrective Action:
WHILE DRIVING MY 2017 JEEP, I RECEIVED A WARNING ON THE DASH WITH A DING THAT SAID SERVICE SHIFTER. MY VEHICLE HAD APPROXIMATELY 31,000 MILES. IT WOULD NOT SHIFT OUT OF DRIVE AND INTO PARK. I WAS ABLE TO DRIVE IT BUT IT WAS CONSTANTLY DINGING WITH THE SERVICE SHIFTER ERRED.WHEN I STOPPED I COULD NOT MOVE THE SHIFTER. I HAD TO STOP KILL THE ENGINE AND WAIT SEVERAL MINUTES BEFORE THE ERROR CLEARED AND I WAS ABLE TO SHIFT THE VEHICLE. I TOOK IT TO OUR JEEP DEALER TO BE REPAIRED. HE REPLACED THE SHIFTER HARNESS. I HAVE READ MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND HAVE HAD THE SHIFTER REPLACED ONLY TO HAVE IT OCCUR AGAIN. IT COST OVER $500 TO REPLACE.
Additional Notes:
WHILE DRIVING MY 2017 JEEP, I RECEIVED A WARNING ON THE DASH WITH A DING THAT SAID SERVICE SHIFTER. MY VEHICLE HAD APPROXIMATELY 31,000 MILES. IT WOULD NOT SHIFT OUT OF DRIVE AND INTO PARK. I WAS ABLE TO DRIVE IT BUT IT WAS CONSTANTLY DINGING WITH THE SERVICE SHIFTER ERRED.WHEN I STOPPED I COULD NOT MOVE THE SHIFTER. I HAD TO STOP KILL THE ENGINE AND WAIT SEVERAL MINUTES BEFORE THE ERROR CLEARED AND I WAS ABLE TO SHIFT THE VEHICLE. I TOOK IT TO OUR JEEP DEALER TO BE REPAIRED. HE REPLACED THE SHIFTER HARNESS. I HAVE READ MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND HAVE HAD THE SHIFTER REPLACED ONLY TO HAVE IT OCCUR AGAIN. IT COST OVER $500 TO REPLACE.
Mfg Campaign: 11331394
Recall Date: Jun 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AUTOMATIC SHUT OFF WAS ENGAGED AT A RED LIGHT. RED LIGHT TURNED GREEN IN WHICH I PUT MY FOOT ON GAS TO ACCELERATE. VEHICLE WOULD NOT MOVE AND MESSAGE APPEARED ON DASH TO 'SHIFT VEHICLE INTO PARK'. I SHIFTED THE VEHICLE INTO PARK WHEN THE VEHICLE BECAME LOCKED IN PARK AND WOULD NOT SHIFT GEARS. ENGINE COMPLETELY SHUT OFF AND WOULD NOT RE START, LEAVING MY STRANDED IN THE MIDDLE OF THE ROAD. AFTER SITTING IN THE ROAD FOR ABOUT 15 MINUTES AND MULTIPLE ATTEMPTS TO RE START, THE VEHICLE FINALLY RE STARTED. I TOOK THE VEHICLE INTO THE SHOP TO GET LOOKED AT, NO CODES ARE SHOWING ON THE COMPUTER AND ISSUE COULD NOT BE RE DUPLICATED. I HAVE SEEN SIMILAR ISSUES HAVE BEEN HAPPENING TO OTHERS. I CALLED JEEP CORPORATE WHERE THE GENTLEMAN TOLD ME TO 'RECORD EXACTLY WHAT HAPPENS NEXT TIME AS IT'S HAPPENING'. THAT'S A WONDERFUL SUGGESTION AND ALL BY MY BIGGEST CONCERN WHEN THIS HAPPENS IS TO GET OUT OF THE ROAD AND NOT VIDEO WHAT IS HAPPENING, TERRIBLE CUSTOMER SERVICE! I AM SCARED TO DRIVE THIS VEHICLE FOR FEAR OF IT HAPPENING AGAIN AND POTENTIALLY CAUSING AN ACCIDENT. *TR
Corrective Action:
AUTOMATIC SHUT OFF WAS ENGAGED AT A RED LIGHT. RED LIGHT TURNED GREEN IN WHICH I PUT MY FOOT ON GAS TO ACCELERATE. VEHICLE WOULD NOT MOVE AND MESSAGE APPEARED ON DASH TO 'SHIFT VEHICLE INTO PARK'. I SHIFTED THE VEHICLE INTO PARK WHEN THE VEHICLE BECAME LOCKED IN PARK AND WOULD NOT SHIFT GEARS. ENGINE COMPLETELY SHUT OFF AND WOULD NOT RE START, LEAVING MY STRANDED IN THE MIDDLE OF THE ROAD. AFTER SITTING IN THE ROAD FOR ABOUT 15 MINUTES AND MULTIPLE ATTEMPTS TO RE START, THE VEHICLE FINALLY RE STARTED. I TOOK THE VEHICLE INTO THE SHOP TO GET LOOKED AT, NO CODES ARE SHOWING ON THE COMPUTER AND ISSUE COULD NOT BE RE DUPLICATED. I HAVE SEEN SIMILAR ISSUES HAVE BEEN HAPPENING TO OTHERS. I CALLED JEEP CORPORATE WHERE THE GENTLEMAN TOLD ME TO 'RECORD EXACTLY WHAT HAPPENS NEXT TIME AS IT'S HAPPENING'. THAT'S A WONDERFUL SUGGESTION AND ALL BY MY BIGGEST CONCERN WHEN THIS HAPPENS IS TO GET OUT OF THE ROAD AND NOT VIDEO WHAT IS HAPPENING, TERRIBLE CUSTOMER SERVICE! I AM SCARED TO DRIVE THIS VEHICLE FOR FEAR OF IT HAPPENING AGAIN AND POTENTIALLY CAUSING AN ACCIDENT. *TR
Additional Notes:
AUTOMATIC SHUT OFF WAS ENGAGED AT A RED LIGHT. RED LIGHT TURNED GREEN IN WHICH I PUT MY FOOT ON GAS TO ACCELERATE. VEHICLE WOULD NOT MOVE AND MESSAGE APPEARED ON DASH TO 'SHIFT VEHICLE INTO PARK'. I SHIFTED THE VEHICLE INTO PARK WHEN THE VEHICLE BECAME LOCKED IN PARK AND WOULD NOT SHIFT GEARS. ENGINE COMPLETELY SHUT OFF AND WOULD NOT RE START, LEAVING MY STRANDED IN THE MIDDLE OF THE ROAD. AFTER SITTING IN THE ROAD FOR ABOUT 15 MINUTES AND MULTIPLE ATTEMPTS TO RE START, THE VEHICLE FINALLY RE STARTED. I TOOK THE VEHICLE INTO THE SHOP TO GET LOOKED AT, NO CODES ARE SHOWING ON THE COMPUTER AND ISSUE COULD NOT BE RE DUPLICATED. I HAVE SEEN SIMILAR ISSUES HAVE BEEN HAPPENING TO OTHERS. I CALLED JEEP CORPORATE WHERE THE GENTLEMAN TOLD ME TO 'RECORD EXACTLY WHAT HAPPENS NEXT TIME AS IT'S HAPPENING'. THAT'S A WONDERFUL SUGGESTION AND ALL BY MY BIGGEST CONCERN WHEN THIS HAPPENS IS TO GET OUT OF THE ROAD AND NOT VIDEO WHAT IS HAPPENING, TERRIBLE CUSTOMER SERVICE! I AM SCARED TO DRIVE THIS VEHICLE FOR FEAR OF IT HAPPENING AGAIN AND POTENTIALLY CAUSING AN ACCIDENT. *TR
Mfg Campaign: 11331031
Recall Date: Jun 26, 2020
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