Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT BUBBLING UP ON HOOD. *TR
Corrective Action:
PAINT BUBBLING UP ON HOOD. *TR
Additional Notes:
PAINT BUBBLING UP ON HOOD. *TR
Mfg Campaign: 11329734
Recall Date: Jun 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Corrective Action:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Additional Notes:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Mfg Campaign: 11324035
Recall Date: May 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Corrective Action:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Additional Notes:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Mfg Campaign: 11324035
Recall Date: May 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Corrective Action:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Additional Notes:
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Mfg Campaign: 11324035
Recall Date: May 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Corrective Action:
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Additional Notes:
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Mfg Campaign: 11323527
Recall Date: May 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Corrective Action:
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Additional Notes:
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Mfg Campaign: 11323527
Recall Date: May 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
THE VEHICLE, 2017 JEEP GRAND CHEROKEE, WAS PARKED (NOT RUNNING & NO OCCUPANTS) UNDER OUR CAR PORT. AN EXTREMELY LOUD POP/EXPLOSION WAS HEARD AND MY SPOUSE SAW THE JEEP ROCKING FROM SIDE TO SIDE (NO ONE WAS NEAR IT). I WENT TO MOVE IT INTO OUR GARAGE AND THE 'SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY' WARNING CAME ON. THE REAR END OF THE VEHICLE IS VERY LOW WITH THE WHEEL WELLS BARELY ABOVE THE LOW PROFILE TIRES.
Corrective Action:
THE VEHICLE, 2017 JEEP GRAND CHEROKEE, WAS PARKED (NOT RUNNING & NO OCCUPANTS) UNDER OUR CAR PORT. AN EXTREMELY LOUD POP/EXPLOSION WAS HEARD AND MY SPOUSE SAW THE JEEP ROCKING FROM SIDE TO SIDE (NO ONE WAS NEAR IT). I WENT TO MOVE IT INTO OUR GARAGE AND THE 'SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY' WARNING CAME ON. THE REAR END OF THE VEHICLE IS VERY LOW WITH THE WHEEL WELLS BARELY ABOVE THE LOW PROFILE TIRES.
Additional Notes:
THE VEHICLE, 2017 JEEP GRAND CHEROKEE, WAS PARKED (NOT RUNNING & NO OCCUPANTS) UNDER OUR CAR PORT. AN EXTREMELY LOUD POP/EXPLOSION WAS HEARD AND MY SPOUSE SAW THE JEEP ROCKING FROM SIDE TO SIDE (NO ONE WAS NEAR IT). I WENT TO MOVE IT INTO OUR GARAGE AND THE 'SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY' WARNING CAME ON. THE REAR END OF THE VEHICLE IS VERY LOW WITH THE WHEEL WELLS BARELY ABOVE THE LOW PROFILE TIRES.
Mfg Campaign: 11322882
Recall Date: Apr 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Corrective Action:
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Additional Notes:
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Mfg Campaign: 11322323
Recall Date: Apr 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Corrective Action:
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Additional Notes:
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Mfg Campaign: 11322323
Recall Date: Apr 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ABOUT A YEAR AGO I WAS NO LONGER ABLE TO PUT GAS IN MY CAR UNLESS I INVERTED THE HANDLE OF THE PUMP. I FINALLY TOOK IT TO DODGE TO GET IT FIXED. I HAD A PREVIOUS DODGE VEHICLE THAT HAD A SIMILAR ISSUE WITH THE FILLER NECK AND IT WAS FIXED ON A RECALL. I WAS EXPECTING THIS TO BE THE SAME, BUT THE DEALER TOLD ME IT WAS A BAD GAS TANK AND NEEDED REPLACING FOR SEVERAL THOUSAND DOLLARS. THEY REPLACED THE GAS TANK AND IT DID NOT FIX THE PROBLEM! NOW THEY ARE SAYING CHRYSLER IS BLAMING THE GAS PUMPS, AND THEY HAVE NO SOLUTION TO THE PROBLEM, AFTER CHARGING ME FOR A NEW GAS TANK! THEY NEED TO DETERMINE THE CAUSE OF THIS PROBLEM WITH THEIR DESIGN, AND FIX IT VIA RECALL, AND REIMBURSE ME FOR UNNECESSARY REPAIRS WHICH DID NOT FIX THE PROBLEM. I HAVE BEEN ADVISED THAT MANY CARS ARE COMING IN WITH THIS PROBLEM INCLUDING DURANGOS. I ALSO HAVE A 2020 JEEP I JUST BOUGHT AND THAT VEHICLE HAS HAD THIS SAME ISSUE A FEW TIMES.
Corrective Action:
ABOUT A YEAR AGO I WAS NO LONGER ABLE TO PUT GAS IN MY CAR UNLESS I INVERTED THE HANDLE OF THE PUMP. I FINALLY TOOK IT TO DODGE TO GET IT FIXED. I HAD A PREVIOUS DODGE VEHICLE THAT HAD A SIMILAR ISSUE WITH THE FILLER NECK AND IT WAS FIXED ON A RECALL. I WAS EXPECTING THIS TO BE THE SAME, BUT THE DEALER TOLD ME IT WAS A BAD GAS TANK AND NEEDED REPLACING FOR SEVERAL THOUSAND DOLLARS. THEY REPLACED THE GAS TANK AND IT DID NOT FIX THE PROBLEM! NOW THEY ARE SAYING CHRYSLER IS BLAMING THE GAS PUMPS, AND THEY HAVE NO SOLUTION TO THE PROBLEM, AFTER CHARGING ME FOR A NEW GAS TANK! THEY NEED TO DETERMINE THE CAUSE OF THIS PROBLEM WITH THEIR DESIGN, AND FIX IT VIA RECALL, AND REIMBURSE ME FOR UNNECESSARY REPAIRS WHICH DID NOT FIX THE PROBLEM. I HAVE BEEN ADVISED THAT MANY CARS ARE COMING IN WITH THIS PROBLEM INCLUDING DURANGOS. I ALSO HAVE A 2020 JEEP I JUST BOUGHT AND THAT VEHICLE HAS HAD THIS SAME ISSUE A FEW TIMES.
Additional Notes:
ABOUT A YEAR AGO I WAS NO LONGER ABLE TO PUT GAS IN MY CAR UNLESS I INVERTED THE HANDLE OF THE PUMP. I FINALLY TOOK IT TO DODGE TO GET IT FIXED. I HAD A PREVIOUS DODGE VEHICLE THAT HAD A SIMILAR ISSUE WITH THE FILLER NECK AND IT WAS FIXED ON A RECALL. I WAS EXPECTING THIS TO BE THE SAME, BUT THE DEALER TOLD ME IT WAS A BAD GAS TANK AND NEEDED REPLACING FOR SEVERAL THOUSAND DOLLARS. THEY REPLACED THE GAS TANK AND IT DID NOT FIX THE PROBLEM! NOW THEY ARE SAYING CHRYSLER IS BLAMING THE GAS PUMPS, AND THEY HAVE NO SOLUTION TO THE PROBLEM, AFTER CHARGING ME FOR A NEW GAS TANK! THEY NEED TO DETERMINE THE CAUSE OF THIS PROBLEM WITH THEIR DESIGN, AND FIX IT VIA RECALL, AND REIMBURSE ME FOR UNNECESSARY REPAIRS WHICH DID NOT FIX THE PROBLEM. I HAVE BEEN ADVISED THAT MANY CARS ARE COMING IN WITH THIS PROBLEM INCLUDING DURANGOS. I ALSO HAVE A 2020 JEEP I JUST BOUGHT AND THAT VEHICLE HAS HAD THIS SAME ISSUE A FEW TIMES.
Mfg Campaign: 11317527
Recall Date: Mar 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Corrective Action:
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Additional Notes:
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Mfg Campaign: 11316835
Recall Date: Mar 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Corrective Action:
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Additional Notes:
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Mfg Campaign: 11316835
Recall Date: Mar 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CAR CRANKS BUT WILL NOT START!!
Corrective Action:
CAR CRANKS BUT WILL NOT START!!
Additional Notes:
CAR CRANKS BUT WILL NOT START!!
Mfg Campaign: 11316597
Recall Date: Mar 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR CRANKS BUT WILL NOT START!!
Corrective Action:
CAR CRANKS BUT WILL NOT START!!
Additional Notes:
CAR CRANKS BUT WILL NOT START!!
Mfg Campaign: 11316597
Recall Date: Mar 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR CRANKS BUT WILL NOT START!!
Corrective Action:
CAR CRANKS BUT WILL NOT START!!
Additional Notes:
CAR CRANKS BUT WILL NOT START!!
Mfg Campaign: 11316597
Recall Date: Mar 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Corrective Action:
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Additional Notes:
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Mfg Campaign: 11311567
Recall Date: Feb 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Corrective Action:
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Additional Notes:
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Mfg Campaign: 11311567
Recall Date: Feb 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THERE WAS A POOL OF OIL COLLECTING IN A CHANNEL LOCATED ON THE ENGINE BLOCK. MY FIRST THOUGHT WAS THIS COULD BE A FIRE HAZARD UNDER THE RIGHT CONDITIONS. I HAVE LESS THAN 12,000 MILES ON THE 2017 VEHICLE. FIRST, I SAW THE OIL LEAK IN MY DRIVEWAY, CHECKED MY OIL AND WAS A QUART LOW. I TOOK IT INTO THE DEALER WHO IDENTIFIED THE LEAK COMING FROM THE OIL FILTER HOUSING UNIT. I WANT TO DOCUMENT THIS WITH NHSTA . THERE ARE A GROWING NUMBER OF OTHER OWNERS OF THIS VEHICLE WHO BELIEVE THERE SHOULD BE A RECALL ON THIS PART, OUT OF SAFETY CONCERNS.
Corrective Action:
THERE WAS A POOL OF OIL COLLECTING IN A CHANNEL LOCATED ON THE ENGINE BLOCK. MY FIRST THOUGHT WAS THIS COULD BE A FIRE HAZARD UNDER THE RIGHT CONDITIONS. I HAVE LESS THAN 12,000 MILES ON THE 2017 VEHICLE. FIRST, I SAW THE OIL LEAK IN MY DRIVEWAY, CHECKED MY OIL AND WAS A QUART LOW. I TOOK IT INTO THE DEALER WHO IDENTIFIED THE LEAK COMING FROM THE OIL FILTER HOUSING UNIT. I WANT TO DOCUMENT THIS WITH NHSTA . THERE ARE A GROWING NUMBER OF OTHER OWNERS OF THIS VEHICLE WHO BELIEVE THERE SHOULD BE A RECALL ON THIS PART, OUT OF SAFETY CONCERNS.
Additional Notes:
THERE WAS A POOL OF OIL COLLECTING IN A CHANNEL LOCATED ON THE ENGINE BLOCK. MY FIRST THOUGHT WAS THIS COULD BE A FIRE HAZARD UNDER THE RIGHT CONDITIONS. I HAVE LESS THAN 12,000 MILES ON THE 2017 VEHICLE. FIRST, I SAW THE OIL LEAK IN MY DRIVEWAY, CHECKED MY OIL AND WAS A QUART LOW. I TOOK IT INTO THE DEALER WHO IDENTIFIED THE LEAK COMING FROM THE OIL FILTER HOUSING UNIT. I WANT TO DOCUMENT THIS WITH NHSTA . THERE ARE A GROWING NUMBER OF OTHER OWNERS OF THIS VEHICLE WHO BELIEVE THERE SHOULD BE A RECALL ON THIS PART, OUT OF SAFETY CONCERNS.
Mfg Campaign: 11311605
Recall Date: Feb 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION STOPPED WORKING WHILE DRIVING. THE CAR STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THE JEEP HAS 57,067 MILES AND NOW IT DOES NOT DRIVE.
Corrective Action:
THE TRANSMISSION STOPPED WORKING WHILE DRIVING. THE CAR STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THE JEEP HAS 57,067 MILES AND NOW IT DOES NOT DRIVE.
Additional Notes:
THE TRANSMISSION STOPPED WORKING WHILE DRIVING. THE CAR STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THE JEEP HAS 57,067 MILES AND NOW IT DOES NOT DRIVE.
Mfg Campaign: 11309362
Recall Date: Feb 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER A FEW MINUTES WHEN THE CAR IS PARKED AND STATIONARY ON AN INCLINE IN OUR DRIVEWAY, IT WILL ROLL ABOUT 3-4 FEET AND THEN STOP ON ITS OWN, ALL WHILE VEHICLE IS IN PARK. THIS DOES NOT HAPPEN EVERY TIME IT IS PARKED ON AN INCLINE, SEEMS TO HAPPEN RANDOMLY.
Corrective Action:
AFTER A FEW MINUTES WHEN THE CAR IS PARKED AND STATIONARY ON AN INCLINE IN OUR DRIVEWAY, IT WILL ROLL ABOUT 3-4 FEET AND THEN STOP ON ITS OWN, ALL WHILE VEHICLE IS IN PARK. THIS DOES NOT HAPPEN EVERY TIME IT IS PARKED ON AN INCLINE, SEEMS TO HAPPEN RANDOMLY.
Additional Notes:
AFTER A FEW MINUTES WHEN THE CAR IS PARKED AND STATIONARY ON AN INCLINE IN OUR DRIVEWAY, IT WILL ROLL ABOUT 3-4 FEET AND THEN STOP ON ITS OWN, ALL WHILE VEHICLE IS IN PARK. THIS DOES NOT HAPPEN EVERY TIME IT IS PARKED ON AN INCLINE, SEEMS TO HAPPEN RANDOMLY.
Mfg Campaign: 11309202
Recall Date: Feb 14, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025