Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
POWER SEAT WAS ADJUSTED ALL WAY BACKWARDS AND STOPPED WORKING. CAN NOT ADJUST SEAT TO DRIVE IT CORRECTLY.THE VEHICLE WAS SITTING STILL IN A PARKING LOT.
Corrective Action:
POWER SEAT WAS ADJUSTED ALL WAY BACKWARDS AND STOPPED WORKING. CAN NOT ADJUST SEAT TO DRIVE IT CORRECTLY.THE VEHICLE WAS SITTING STILL IN A PARKING LOT.
Additional Notes:
POWER SEAT WAS ADJUSTED ALL WAY BACKWARDS AND STOPPED WORKING. CAN NOT ADJUST SEAT TO DRIVE IT CORRECTLY.THE VEHICLE WAS SITTING STILL IN A PARKING LOT.
Mfg Campaign: 11306730
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN TRYING TO FUEL OUR VEHICLE THE HANDLE CONSTANTLY STOPS, THINKING IT IS FULL. HOWEVER, MY WORK AROUND IS TO TURN THE HANDLE TO 3'OCLOCK AND ITS ABLE TO FILL THE VEHICLE WITHOUT INCIDENT, HOWEVER, YOU HAVE TO HOLD THE HANDLE IN THAT POSITION THE ENTIRE TIME. I HAVE SEEN OTHER PEOPLE POST ABOUT THIS TOO. NEVER HAD THIS ISSUE WITH MY 2015 JEEP. PLEASE NOT THAT THIS HAS BEEN HAPPENING EVERY SINCE WE PURCHASED THIS VEHICLE IN MAY OF 2019.
Corrective Action:
WHEN TRYING TO FUEL OUR VEHICLE THE HANDLE CONSTANTLY STOPS, THINKING IT IS FULL. HOWEVER, MY WORK AROUND IS TO TURN THE HANDLE TO 3'OCLOCK AND ITS ABLE TO FILL THE VEHICLE WITHOUT INCIDENT, HOWEVER, YOU HAVE TO HOLD THE HANDLE IN THAT POSITION THE ENTIRE TIME. I HAVE SEEN OTHER PEOPLE POST ABOUT THIS TOO. NEVER HAD THIS ISSUE WITH MY 2015 JEEP. PLEASE NOT THAT THIS HAS BEEN HAPPENING EVERY SINCE WE PURCHASED THIS VEHICLE IN MAY OF 2019.
Additional Notes:
WHEN TRYING TO FUEL OUR VEHICLE THE HANDLE CONSTANTLY STOPS, THINKING IT IS FULL. HOWEVER, MY WORK AROUND IS TO TURN THE HANDLE TO 3'OCLOCK AND ITS ABLE TO FILL THE VEHICLE WITHOUT INCIDENT, HOWEVER, YOU HAVE TO HOLD THE HANDLE IN THAT POSITION THE ENTIRE TIME. I HAVE SEEN OTHER PEOPLE POST ABOUT THIS TOO. NEVER HAD THIS ISSUE WITH MY 2015 JEEP. PLEASE NOT THAT THIS HAS BEEN HAPPENING EVERY SINCE WE PURCHASED THIS VEHICLE IN MAY OF 2019.
Mfg Campaign: 11302275
Recall Date: Jan 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN DRIVING THE MOTOR STARTS RACING AND THE RPM'S GO WAY UP. MOST TIMES IT DOES IT WHEN YOU FIRST TAKE OFF. YOU HAVE TO COME TO A STOP, TURN THE MOTOR OFF AND START ALL OVER. OCCASIONALLY, THIS MAY NOT WORK. THE REPAIRMAN CANNOT FIND OUT WHY BECAUSE IT IS NOT DOING IT WHEN YOU TAKE IT BACK TO THE DEALER. NOT EASY TO DEAL WITH WHEN IN TRAFFIC AND IT IS BURNING GAS LIKE CRAZY. IT FIRST DID IT COMING BACK TO NC FROM FLA ON 95 AFTER THE HURRICANE. I DON'T KNOW THE EXACT DAY. MY GIRLFRIEND FOLLOWED ME FROM S.C. TO JACKSONVILLE, N C TO MAKE SURE I GOT HOME WITH IT. HAS DONE IT SEVERAL TIMES RIGHT AFTER I TAKE OFF WITH IT.
Corrective Action:
WHEN DRIVING THE MOTOR STARTS RACING AND THE RPM'S GO WAY UP. MOST TIMES IT DOES IT WHEN YOU FIRST TAKE OFF. YOU HAVE TO COME TO A STOP, TURN THE MOTOR OFF AND START ALL OVER. OCCASIONALLY, THIS MAY NOT WORK. THE REPAIRMAN CANNOT FIND OUT WHY BECAUSE IT IS NOT DOING IT WHEN YOU TAKE IT BACK TO THE DEALER. NOT EASY TO DEAL WITH WHEN IN TRAFFIC AND IT IS BURNING GAS LIKE CRAZY. IT FIRST DID IT COMING BACK TO NC FROM FLA ON 95 AFTER THE HURRICANE. I DON'T KNOW THE EXACT DAY. MY GIRLFRIEND FOLLOWED ME FROM S.C. TO JACKSONVILLE, N C TO MAKE SURE I GOT HOME WITH IT. HAS DONE IT SEVERAL TIMES RIGHT AFTER I TAKE OFF WITH IT.
Additional Notes:
WHEN DRIVING THE MOTOR STARTS RACING AND THE RPM'S GO WAY UP. MOST TIMES IT DOES IT WHEN YOU FIRST TAKE OFF. YOU HAVE TO COME TO A STOP, TURN THE MOTOR OFF AND START ALL OVER. OCCASIONALLY, THIS MAY NOT WORK. THE REPAIRMAN CANNOT FIND OUT WHY BECAUSE IT IS NOT DOING IT WHEN YOU TAKE IT BACK TO THE DEALER. NOT EASY TO DEAL WITH WHEN IN TRAFFIC AND IT IS BURNING GAS LIKE CRAZY. IT FIRST DID IT COMING BACK TO NC FROM FLA ON 95 AFTER THE HURRICANE. I DON'T KNOW THE EXACT DAY. MY GIRLFRIEND FOLLOWED ME FROM S.C. TO JACKSONVILLE, N C TO MAKE SURE I GOT HOME WITH IT. HAS DONE IT SEVERAL TIMES RIGHT AFTER I TAKE OFF WITH IT.
Mfg Campaign: 11302374
Recall Date: Jan 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN GETTING MY OIL CHANGED THE MECHANIC TOLD ME THAT I HAD AN ANTIFREEZE LEAK. HE COULD SMELL IT AND SAW FLUID AROUND THE RADIATOR. ALSO THAT I MAY NEED A NEW RADIATOR AND SHOULD HAVE THE DEALERSHIP CHECK IT OUT. I BROUGHT MY 2 YEAR OLD 2017 JEEP GRAND CHEROKEE TO THE DEALERSHIP AND WAS TOLD I DID INDEED NEED A NEW RADIATOR. THE CAR WAS BOUGHT NEW BY ME AND HAS 45000 MILES ON IT. I ASKED THE MECHANIC IF THIS WAS COMMON? WAS THERE ANY INDICATION OF GETTING HIT BY A ROCK ETC? I WAS TOLD THAT IT WAS A MANUFACTURERS' DEFECT. THAT THE RADIATOR WAS LEAKING AT THE SEAMS AND NEEDED TO BE REPLACED. I BROUGHT IT TO A SECOND MECHANIC AT A LOCAL AUTO BODY SHOP AND HE CONFIRMED THAT IT WAS A MANUFACTURER'S DEFECT AND THE RADIATOR NEEDED REPLACING. I THINK THIS IS MORE COMMON THAN IT SHOULD BE FOR A NEW VEHICLE WITH LOW MILEAGE. BOTH MECHANICS AT THE DEALERSHIP AND THE AUTOBODY SHOP SAID THEY HAD REPLACED SEVERAL OF THESE RECENTLY. IN FACT IT HAS BEEN ENOUGH OF A PROBLEM THAT THEY ARE KEEPING EXTRA RADIATORS IN STOCK. I BELIEVE JEEP SHOULD RECALL THESE RADIATORS AND PAY FOR THE COST OF REPLACING MINE.
Corrective Action:
WHEN GETTING MY OIL CHANGED THE MECHANIC TOLD ME THAT I HAD AN ANTIFREEZE LEAK. HE COULD SMELL IT AND SAW FLUID AROUND THE RADIATOR. ALSO THAT I MAY NEED A NEW RADIATOR AND SHOULD HAVE THE DEALERSHIP CHECK IT OUT. I BROUGHT MY 2 YEAR OLD 2017 JEEP GRAND CHEROKEE TO THE DEALERSHIP AND WAS TOLD I DID INDEED NEED A NEW RADIATOR. THE CAR WAS BOUGHT NEW BY ME AND HAS 45000 MILES ON IT. I ASKED THE MECHANIC IF THIS WAS COMMON? WAS THERE ANY INDICATION OF GETTING HIT BY A ROCK ETC? I WAS TOLD THAT IT WAS A MANUFACTURERS' DEFECT. THAT THE RADIATOR WAS LEAKING AT THE SEAMS AND NEEDED TO BE REPLACED. I BROUGHT IT TO A SECOND MECHANIC AT A LOCAL AUTO BODY SHOP AND HE CONFIRMED THAT IT WAS A MANUFACTURER'S DEFECT AND THE RADIATOR NEEDED REPLACING. I THINK THIS IS MORE COMMON THAN IT SHOULD BE FOR A NEW VEHICLE WITH LOW MILEAGE. BOTH MECHANICS AT THE DEALERSHIP AND THE AUTOBODY SHOP SAID THEY HAD REPLACED SEVERAL OF THESE RECENTLY. IN FACT IT HAS BEEN ENOUGH OF A PROBLEM THAT THEY ARE KEEPING EXTRA RADIATORS IN STOCK. I BELIEVE JEEP SHOULD RECALL THESE RADIATORS AND PAY FOR THE COST OF REPLACING MINE.
Additional Notes:
WHEN GETTING MY OIL CHANGED THE MECHANIC TOLD ME THAT I HAD AN ANTIFREEZE LEAK. HE COULD SMELL IT AND SAW FLUID AROUND THE RADIATOR. ALSO THAT I MAY NEED A NEW RADIATOR AND SHOULD HAVE THE DEALERSHIP CHECK IT OUT. I BROUGHT MY 2 YEAR OLD 2017 JEEP GRAND CHEROKEE TO THE DEALERSHIP AND WAS TOLD I DID INDEED NEED A NEW RADIATOR. THE CAR WAS BOUGHT NEW BY ME AND HAS 45000 MILES ON IT. I ASKED THE MECHANIC IF THIS WAS COMMON? WAS THERE ANY INDICATION OF GETTING HIT BY A ROCK ETC? I WAS TOLD THAT IT WAS A MANUFACTURERS' DEFECT. THAT THE RADIATOR WAS LEAKING AT THE SEAMS AND NEEDED TO BE REPLACED. I BROUGHT IT TO A SECOND MECHANIC AT A LOCAL AUTO BODY SHOP AND HE CONFIRMED THAT IT WAS A MANUFACTURER'S DEFECT AND THE RADIATOR NEEDED REPLACING. I THINK THIS IS MORE COMMON THAN IT SHOULD BE FOR A NEW VEHICLE WITH LOW MILEAGE. BOTH MECHANICS AT THE DEALERSHIP AND THE AUTOBODY SHOP SAID THEY HAD REPLACED SEVERAL OF THESE RECENTLY. IN FACT IT HAS BEEN ENOUGH OF A PROBLEM THAT THEY ARE KEEPING EXTRA RADIATORS IN STOCK. I BELIEVE JEEP SHOULD RECALL THESE RADIATORS AND PAY FOR THE COST OF REPLACING MINE.
Mfg Campaign: 11300751
Recall Date: Jan 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
YOUR WEB SITE DOES NOT RECOGNIZE THIS VIN NUMBER. I CONTACTED CHRYSLER WHO DID RECOGNIZED THIS VIN AND COULD NOT SAY WHY YOUR WEB SITE DID NOT. PLEASE ADVISE.
Corrective Action:
YOUR WEB SITE DOES NOT RECOGNIZE THIS VIN NUMBER. I CONTACTED CHRYSLER WHO DID RECOGNIZED THIS VIN AND COULD NOT SAY WHY YOUR WEB SITE DID NOT. PLEASE ADVISE.
Additional Notes:
YOUR WEB SITE DOES NOT RECOGNIZE THIS VIN NUMBER. I CONTACTED CHRYSLER WHO DID RECOGNIZED THIS VIN AND COULD NOT SAY WHY YOUR WEB SITE DID NOT. PLEASE ADVISE.
Mfg Campaign: 11296822
Recall Date: Jan 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE RANDOMLY JERKED AND STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, (361) 992-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE RANDOMLY JERKED AND STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, (361) 992-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE RANDOMLY JERKED AND STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, (361) 992-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11296961
Recall Date: Jan 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
OUR 2017 GRAND JEEP CHEROKEE DID NOT START THIS MORNING. THE BRAKE WOULD NOT SOFTEN SO WE KNEW THERE WAS AN ISSUE. WHEN WE PUT OUR FOOT ON THE BRAKE AND PRESSED THE START BUTTON NOTHING TURNED OVER BUT ALL THE LIGHTS WENT ON. THIS HAPPENED ABOUT 6 MONTHS AGO AND JEEP REPLACED THE BATTERY. OBVIOUSLY IT IS SOMETHING ELSE. IT APPEARS THERE IS A FUEL INJECTION RECALL BUT NO PARTS ARE AVAILABLE YET. WHEN IS THE ETA FOR THESE PARTS? WE BOUGHT TWO JEEPS BECAUSE WE THOUGHT THEY WERE SAFE. AFTER FOUR TRIES, THE CAR STARTED FROM REMOTE START.
Corrective Action:
OUR 2017 GRAND JEEP CHEROKEE DID NOT START THIS MORNING. THE BRAKE WOULD NOT SOFTEN SO WE KNEW THERE WAS AN ISSUE. WHEN WE PUT OUR FOOT ON THE BRAKE AND PRESSED THE START BUTTON NOTHING TURNED OVER BUT ALL THE LIGHTS WENT ON. THIS HAPPENED ABOUT 6 MONTHS AGO AND JEEP REPLACED THE BATTERY. OBVIOUSLY IT IS SOMETHING ELSE. IT APPEARS THERE IS A FUEL INJECTION RECALL BUT NO PARTS ARE AVAILABLE YET. WHEN IS THE ETA FOR THESE PARTS? WE BOUGHT TWO JEEPS BECAUSE WE THOUGHT THEY WERE SAFE. AFTER FOUR TRIES, THE CAR STARTED FROM REMOTE START.
Additional Notes:
OUR 2017 GRAND JEEP CHEROKEE DID NOT START THIS MORNING. THE BRAKE WOULD NOT SOFTEN SO WE KNEW THERE WAS AN ISSUE. WHEN WE PUT OUR FOOT ON THE BRAKE AND PRESSED THE START BUTTON NOTHING TURNED OVER BUT ALL THE LIGHTS WENT ON. THIS HAPPENED ABOUT 6 MONTHS AGO AND JEEP REPLACED THE BATTERY. OBVIOUSLY IT IS SOMETHING ELSE. IT APPEARS THERE IS A FUEL INJECTION RECALL BUT NO PARTS ARE AVAILABLE YET. WHEN IS THE ETA FOR THESE PARTS? WE BOUGHT TWO JEEPS BECAUSE WE THOUGHT THEY WERE SAFE. AFTER FOUR TRIES, THE CAR STARTED FROM REMOTE START.
Mfg Campaign: 11292533
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Corrective Action:
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Additional Notes:
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Mfg Campaign: 11289994
Recall Date: Dec 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Corrective Action:
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Additional Notes:
WHEN DRIVING ON THE FREEWAY AND REGULAR STREET, AND GOING UPHILL, MY JEEP'S ENGINE WILL STOP RUNNING, THE "D" ON THE DASHBOARD BLINKS AND THE CENTER OF THE DASHBOARD SAYS "SHIFT TO PARK". TO GET THE JEEP'S ENGINE TO START UP AGAIN, I HAVE TO PUT IT IN PARK AND RESTART IT. BEING THAT THE JEEP DOES NOT RUN WHEN THIS HAPPENS I AM OFTEN STUCK ON THE FREEWAY OR IN THE MIDDLE OF TRAFFIC AND CAN NOT PULL OVER. THIS IS EXTREMELY DANGEROUS AND I HAVE COME CLOSE TO MULTIPLE ACCIDENTS. THE JEEP DOES NOT ALWAYS START AGAIN. IT WILL STUTTER AND SHUT OFF MULTIPLE TIMES. THIS HAS BEEN HAPPENING FOR MONTHS. DEALERSHIP CAN NOT FIND ANY CODES. THEY PUT A DATA RECORDER IN THE VEHICLE, THE JEEP'S ENGINE SHUT DOWN THE SAME DAY I PICKED IT UP. WHEN THIS HAPPENED I PRESSED THE RECORDER BUTTON. IT SHUT DOWN MULTIPLE TIMES IN TRAFFIC WITH THE RECORDER IN AND I PRESSED THE BUTTON TO RECORD AS DIRECTED. WHEN I BROUGHT THE JEEP BACK INTO THE BOB BAKER DEALERSHIP, THEY SAID THE DATA RECORDER SAID EVERYTHING WAS NORMAL. THE JEEP SHUTTING DOWN WHILE IN MOTION AND NOT TURNING BACK ON, IS NOT NORMAL AND IS DANGEROUS. I HAVE BEEN WITHOUT MY JEEP FOR 2 MONTHS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM THAT I HAVE BEEN FIGHTING TO GET FIXED WITH NO RESOLUTION. I HAVE BEEN WORKING WITH FCA AND THEY ARE NOT RETURNING MY CALLS AND HAVE NO SOLUTIONS. I AM SO DISAPPOINTED AND WISH I NEVER BOUGHT THIS JEEP. I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I CAPTURED THE PROBLEM HAPPENING ON VIDEO AND NO ONE CAN EXPLAIN WHAT IS HAPPENING NOR FIX IT. THIS HAS BEEN HAPPENING SINCE AUGUST 2019. THE LAST TIME IT HAPPENED WAS THE DAY I PICKED IT UP WITH THE DATA RECORDER IN IT ON NOVEMBER 22, 2019
Mfg Campaign: 11289994
Recall Date: Dec 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.
Corrective Action:
I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.
Additional Notes:
I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.
Mfg Campaign: 11288313
Recall Date: Dec 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
NO SHIFTING ISSUES FOR THE FIRST 49,000 MILES. NOW, AT 50K MILES, THE VEHICLE SHIFTS HARD IN ALL GEARS, BUT MOSTLY IN 6TH, 7TH, AND 8TH. THE HARD SHIFT SOMETIMES FEELS LIKE A 5 LBS HAMMER SLAMMING INTO THE METAL FRAME OF THE VEHICLE. NOT ALL SHIFTS ARE HARD. MOST HARD SHIFTS ARE WHEN HOLDING THE THROTTLE STEADY AND THE VEHICLE SLOWLY APPROACHES A SHIFT POINT. IN 8TH GEAR YOU CAN HOLD 5% THROTTLE TO MAINTAIN HIGHWAY SPEED, THEN GIVE 10% MORE THROTTLE FOR AN UPHILL AND THE TRANSMISSION WILL STAY IN 8TH GEAR, BUT BRIEFLY SHUTTER FOLLOWED BY AN OBVIOUS BANG OR JERK OF THE VEHICLE. SOME BAD SHIFTS ARE REPETITIVE WITH FOUR OR FIVE HESITATIONS AND POPS OR BANGS OF THE TRANSMISSION. THESE HARD CLUNKS HAPPEN AT 30-45 MPH, OR AT HIGHWAY SPEEDS OF 75-80 MPH. SOME FEEL LIKE BUMPS IN THE ROAD, WHILE OTHERS FEEL LIKE VIOLENT BANGS. THE ISSUE DOES NOT HAPPEN WHEN GIVING THE VEHICLE 80% OR MORE THROTTLE. ISSUES ARE USUALLY AT 5% TO 35% THROTTLE. IT HAPPENS MOST OFTEN WHEN ACCELERATING TOWARDS A NORMAL SHIFT POINT SLOWLY. BEFORE THE NORMAL SHIFT, THE TRANSMISSION WILL SLIP AND BANG. ON A TWENTY-MINUTE DRIVE OF MIXED HIGHWAY AND CITY, IT MAY BANG 5 TO 10 TIMES OR MORE. VIOLENT BANGS ARE ONCE OR TWICE PER WEEK, BUT SOMETIMES TWICE A DAY. THE DRIVING SITUATION IS WHAT INCREASES THE LIKELIHOOD OF FEELING A BAD KICK OR BANG. NOT ALL BANGS RESULT IN A SHIFT. SOME BANGS HAPPEN BUT THE VEHICLE STAYS IN THE SAME GEAR AS IF IT JUST SLIPPED AND THEN CAUGHT THE SAME GEAR AGAIN.
Corrective Action:
NO SHIFTING ISSUES FOR THE FIRST 49,000 MILES. NOW, AT 50K MILES, THE VEHICLE SHIFTS HARD IN ALL GEARS, BUT MOSTLY IN 6TH, 7TH, AND 8TH. THE HARD SHIFT SOMETIMES FEELS LIKE A 5 LBS HAMMER SLAMMING INTO THE METAL FRAME OF THE VEHICLE. NOT ALL SHIFTS ARE HARD. MOST HARD SHIFTS ARE WHEN HOLDING THE THROTTLE STEADY AND THE VEHICLE SLOWLY APPROACHES A SHIFT POINT. IN 8TH GEAR YOU CAN HOLD 5% THROTTLE TO MAINTAIN HIGHWAY SPEED, THEN GIVE 10% MORE THROTTLE FOR AN UPHILL AND THE TRANSMISSION WILL STAY IN 8TH GEAR, BUT BRIEFLY SHUTTER FOLLOWED BY AN OBVIOUS BANG OR JERK OF THE VEHICLE. SOME BAD SHIFTS ARE REPETITIVE WITH FOUR OR FIVE HESITATIONS AND POPS OR BANGS OF THE TRANSMISSION. THESE HARD CLUNKS HAPPEN AT 30-45 MPH, OR AT HIGHWAY SPEEDS OF 75-80 MPH. SOME FEEL LIKE BUMPS IN THE ROAD, WHILE OTHERS FEEL LIKE VIOLENT BANGS. THE ISSUE DOES NOT HAPPEN WHEN GIVING THE VEHICLE 80% OR MORE THROTTLE. ISSUES ARE USUALLY AT 5% TO 35% THROTTLE. IT HAPPENS MOST OFTEN WHEN ACCELERATING TOWARDS A NORMAL SHIFT POINT SLOWLY. BEFORE THE NORMAL SHIFT, THE TRANSMISSION WILL SLIP AND BANG. ON A TWENTY-MINUTE DRIVE OF MIXED HIGHWAY AND CITY, IT MAY BANG 5 TO 10 TIMES OR MORE. VIOLENT BANGS ARE ONCE OR TWICE PER WEEK, BUT SOMETIMES TWICE A DAY. THE DRIVING SITUATION IS WHAT INCREASES THE LIKELIHOOD OF FEELING A BAD KICK OR BANG. NOT ALL BANGS RESULT IN A SHIFT. SOME BANGS HAPPEN BUT THE VEHICLE STAYS IN THE SAME GEAR AS IF IT JUST SLIPPED AND THEN CAUGHT THE SAME GEAR AGAIN.
Additional Notes:
NO SHIFTING ISSUES FOR THE FIRST 49,000 MILES. NOW, AT 50K MILES, THE VEHICLE SHIFTS HARD IN ALL GEARS, BUT MOSTLY IN 6TH, 7TH, AND 8TH. THE HARD SHIFT SOMETIMES FEELS LIKE A 5 LBS HAMMER SLAMMING INTO THE METAL FRAME OF THE VEHICLE. NOT ALL SHIFTS ARE HARD. MOST HARD SHIFTS ARE WHEN HOLDING THE THROTTLE STEADY AND THE VEHICLE SLOWLY APPROACHES A SHIFT POINT. IN 8TH GEAR YOU CAN HOLD 5% THROTTLE TO MAINTAIN HIGHWAY SPEED, THEN GIVE 10% MORE THROTTLE FOR AN UPHILL AND THE TRANSMISSION WILL STAY IN 8TH GEAR, BUT BRIEFLY SHUTTER FOLLOWED BY AN OBVIOUS BANG OR JERK OF THE VEHICLE. SOME BAD SHIFTS ARE REPETITIVE WITH FOUR OR FIVE HESITATIONS AND POPS OR BANGS OF THE TRANSMISSION. THESE HARD CLUNKS HAPPEN AT 30-45 MPH, OR AT HIGHWAY SPEEDS OF 75-80 MPH. SOME FEEL LIKE BUMPS IN THE ROAD, WHILE OTHERS FEEL LIKE VIOLENT BANGS. THE ISSUE DOES NOT HAPPEN WHEN GIVING THE VEHICLE 80% OR MORE THROTTLE. ISSUES ARE USUALLY AT 5% TO 35% THROTTLE. IT HAPPENS MOST OFTEN WHEN ACCELERATING TOWARDS A NORMAL SHIFT POINT SLOWLY. BEFORE THE NORMAL SHIFT, THE TRANSMISSION WILL SLIP AND BANG. ON A TWENTY-MINUTE DRIVE OF MIXED HIGHWAY AND CITY, IT MAY BANG 5 TO 10 TIMES OR MORE. VIOLENT BANGS ARE ONCE OR TWICE PER WEEK, BUT SOMETIMES TWICE A DAY. THE DRIVING SITUATION IS WHAT INCREASES THE LIKELIHOOD OF FEELING A BAD KICK OR BANG. NOT ALL BANGS RESULT IN A SHIFT. SOME BANGS HAPPEN BUT THE VEHICLE STAYS IN THE SAME GEAR AS IF IT JUST SLIPPED AND THEN CAUGHT THE SAME GEAR AGAIN.
Mfg Campaign: 11287265
Recall Date: Dec 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR STOPS AND STALLS DURING, IT CAN HAPPEN AT AN INTERSECTION WHEN DRIVING. CAR ASKS YOU TO PUT INTO PARK WHILE DRIVING-- THE SHIFTER LOCKS AND THEN IT SAYS PUT IN DRIVE AND DOESN'T RESPOND SO YOU SIT THERE FOR A MINUTE THEN YOUR ABLE TO TURN THE CAR OFF.!! HUGE SAFTEY CONCERN! I DO NOT FEEL SAFE IN MY CAR SCARED TO DEATH TO DRIVE THIS.
Corrective Action:
CAR STOPS AND STALLS DURING, IT CAN HAPPEN AT AN INTERSECTION WHEN DRIVING. CAR ASKS YOU TO PUT INTO PARK WHILE DRIVING-- THE SHIFTER LOCKS AND THEN IT SAYS PUT IN DRIVE AND DOESN'T RESPOND SO YOU SIT THERE FOR A MINUTE THEN YOUR ABLE TO TURN THE CAR OFF.!! HUGE SAFTEY CONCERN! I DO NOT FEEL SAFE IN MY CAR SCARED TO DEATH TO DRIVE THIS.
Additional Notes:
CAR STOPS AND STALLS DURING, IT CAN HAPPEN AT AN INTERSECTION WHEN DRIVING. CAR ASKS YOU TO PUT INTO PARK WHILE DRIVING-- THE SHIFTER LOCKS AND THEN IT SAYS PUT IN DRIVE AND DOESN'T RESPOND SO YOU SIT THERE FOR A MINUTE THEN YOUR ABLE TO TURN THE CAR OFF.!! HUGE SAFTEY CONCERN! I DO NOT FEEL SAFE IN MY CAR SCARED TO DEATH TO DRIVE THIS.
Mfg Campaign: 11281105
Recall Date: Nov 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I JUST PURCHASED THIS VEHICLE AND UPON GOING TO THE GAS STATION TO FILL UP, WHEN YOU PUT THE PUMP HANDLE INTO THE CAP LESS TANK, THE GAS PUMP DOES NOT ALLOW THE GAS TO FLOW INTO THE TANK WITHOUT HOLDING THE PUMP HANDLE AT HALF PRESSURE. IN LOOKING ONLINE THERE IS AN ISSUE WITH THE FILL NECK OF THE GAS TANK. I HAVE TRIED THIS AT MULTIPLE GAS STATIONS ORIGINALLY THINKING IT WAS THE PUMP ITSELF, NOT THE VEHICLE. FROM MY UNDERSTANDING THIS IS A KNOWN ISSUE WITH JEEP AS SOMETHING BEING WRONG WITH THE EVAP VALVE IN THE FILL NECK.
Corrective Action:
I JUST PURCHASED THIS VEHICLE AND UPON GOING TO THE GAS STATION TO FILL UP, WHEN YOU PUT THE PUMP HANDLE INTO THE CAP LESS TANK, THE GAS PUMP DOES NOT ALLOW THE GAS TO FLOW INTO THE TANK WITHOUT HOLDING THE PUMP HANDLE AT HALF PRESSURE. IN LOOKING ONLINE THERE IS AN ISSUE WITH THE FILL NECK OF THE GAS TANK. I HAVE TRIED THIS AT MULTIPLE GAS STATIONS ORIGINALLY THINKING IT WAS THE PUMP ITSELF, NOT THE VEHICLE. FROM MY UNDERSTANDING THIS IS A KNOWN ISSUE WITH JEEP AS SOMETHING BEING WRONG WITH THE EVAP VALVE IN THE FILL NECK.
Additional Notes:
I JUST PURCHASED THIS VEHICLE AND UPON GOING TO THE GAS STATION TO FILL UP, WHEN YOU PUT THE PUMP HANDLE INTO THE CAP LESS TANK, THE GAS PUMP DOES NOT ALLOW THE GAS TO FLOW INTO THE TANK WITHOUT HOLDING THE PUMP HANDLE AT HALF PRESSURE. IN LOOKING ONLINE THERE IS AN ISSUE WITH THE FILL NECK OF THE GAS TANK. I HAVE TRIED THIS AT MULTIPLE GAS STATIONS ORIGINALLY THINKING IT WAS THE PUMP ITSELF, NOT THE VEHICLE. FROM MY UNDERSTANDING THIS IS A KNOWN ISSUE WITH JEEP AS SOMETHING BEING WRONG WITH THE EVAP VALVE IN THE FILL NECK.
Mfg Campaign: 11276912
Recall Date: Oct 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE TRANSMISSION LOCKED UP IN THE MIDDLE OF A PARKING LOT COULD NOT MOVE THE CAR FORWARD OR BACKWARD NOR COULD I MOVE THE GEAR SHIFTER FROM DRIVE TO PARK OR NEUTRAL... I WAS ALSO UNABLE TO GET THE VEHICLE TO SHUT OFF WHICH IN ITSELF COULD BE A SAFETY ISSUE IF I WAS IN MY GARAGE. THE VEHICLE NEEDED TO BE TOWED BACK TO THE DEALERSHIP. DASHBOARD READ: SERVICE SHIFTER - STOP SAFELY, SHUT OFF ENGINE TO ENGAGE PARK -- PLEASE NOTE THAT WE FOLLOWED THE INSTRUCTIONS AND WE WERE UNABLE TO TURN THE VEHICLE OFF AND/OR GET IT INTO PARK.
Corrective Action:
VEHICLE TRANSMISSION LOCKED UP IN THE MIDDLE OF A PARKING LOT COULD NOT MOVE THE CAR FORWARD OR BACKWARD NOR COULD I MOVE THE GEAR SHIFTER FROM DRIVE TO PARK OR NEUTRAL... I WAS ALSO UNABLE TO GET THE VEHICLE TO SHUT OFF WHICH IN ITSELF COULD BE A SAFETY ISSUE IF I WAS IN MY GARAGE. THE VEHICLE NEEDED TO BE TOWED BACK TO THE DEALERSHIP. DASHBOARD READ: SERVICE SHIFTER - STOP SAFELY, SHUT OFF ENGINE TO ENGAGE PARK -- PLEASE NOTE THAT WE FOLLOWED THE INSTRUCTIONS AND WE WERE UNABLE TO TURN THE VEHICLE OFF AND/OR GET IT INTO PARK.
Additional Notes:
VEHICLE TRANSMISSION LOCKED UP IN THE MIDDLE OF A PARKING LOT COULD NOT MOVE THE CAR FORWARD OR BACKWARD NOR COULD I MOVE THE GEAR SHIFTER FROM DRIVE TO PARK OR NEUTRAL... I WAS ALSO UNABLE TO GET THE VEHICLE TO SHUT OFF WHICH IN ITSELF COULD BE A SAFETY ISSUE IF I WAS IN MY GARAGE. THE VEHICLE NEEDED TO BE TOWED BACK TO THE DEALERSHIP. DASHBOARD READ: SERVICE SHIFTER - STOP SAFELY, SHUT OFF ENGINE TO ENGAGE PARK -- PLEASE NOTE THAT WE FOLLOWED THE INSTRUCTIONS AND WE WERE UNABLE TO TURN THE VEHICLE OFF AND/OR GET IT INTO PARK.
Mfg Campaign: 11269141
Recall Date: Oct 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TOUCH SCREEN NOT WORKING. IT IS ON BUT WHEN YOU TRY TO DO SOMETHING DOES NOT RESPOND TO TOUCH.
Corrective Action:
TOUCH SCREEN NOT WORKING. IT IS ON BUT WHEN YOU TRY TO DO SOMETHING DOES NOT RESPOND TO TOUCH.
Additional Notes:
TOUCH SCREEN NOT WORKING. IT IS ON BUT WHEN YOU TRY TO DO SOMETHING DOES NOT RESPOND TO TOUCH.
Mfg Campaign: 11267001
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11257637
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING AND DECELERATING, THE VEHICLE SUDDENLY SHUT OFF AND WOULD NOT IMMEDIATELY RESTART. AFTER FOUR ATTEMPTS, THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND VPROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 15,000.*PM THE CONSUMER STATED THE *WAS A VISUAL INSPECTION AND 5 MIN ROAD TEST PERFORMED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11257637
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SIDE PANELS WERE POPPING OUT OF THE GASKET. THE VEHICLE WAS TAKEN TO FEDERICO CHRYSLER DODGE JEEP RAM (618-421-4180, LOCATED AT 1875 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WHERE THE PANELS WERE TAKEN OUT AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PANELS WERE REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WOULD BE CLOSED IF THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER REJECTED THE CONTACT'S REQUEST FOR AN EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SIDE PANELS WERE POPPING OUT OF THE GASKET. THE VEHICLE WAS TAKEN TO FEDERICO CHRYSLER DODGE JEEP RAM (618-421-4180, LOCATED AT 1875 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WHERE THE PANELS WERE TAKEN OUT AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PANELS WERE REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WOULD BE CLOSED IF THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER REJECTED THE CONTACT'S REQUEST FOR AN EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SIDE PANELS WERE POPPING OUT OF THE GASKET. THE VEHICLE WAS TAKEN TO FEDERICO CHRYSLER DODGE JEEP RAM (618-421-4180, LOCATED AT 1875 E EDWARDSVILLE RD, WOOD RIVER, IL 62095) WHERE THE PANELS WERE TAKEN OUT AND REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE PANELS WERE REPAIRED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CASE WOULD BE CLOSED IF THE DEALER WAS UNABLE TO REPAIR THE FAILURE. THE MANUFACTURER REJECTED THE CONTACT'S REQUEST FOR AN EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Mfg Campaign: 11257383
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2017 GRAND CHEROKEE 'SERVICE SHIFTER' PROBLEM. I GET THE MESSAGE POPPING UP IN THE DRIVER INFORMATION AREA, ALONG WITH THE VEHICLE SHIFTING DIFFERENTLY THAN NORMAL. THIS SEEMS TO BE A COMMON PROBLEM WITH NO DEFINITIVE SOLUTION.
Corrective Action:
2017 GRAND CHEROKEE 'SERVICE SHIFTER' PROBLEM. I GET THE MESSAGE POPPING UP IN THE DRIVER INFORMATION AREA, ALONG WITH THE VEHICLE SHIFTING DIFFERENTLY THAN NORMAL. THIS SEEMS TO BE A COMMON PROBLEM WITH NO DEFINITIVE SOLUTION.
Additional Notes:
2017 GRAND CHEROKEE 'SERVICE SHIFTER' PROBLEM. I GET THE MESSAGE POPPING UP IN THE DRIVER INFORMATION AREA, ALONG WITH THE VEHICLE SHIFTING DIFFERENTLY THAN NORMAL. THIS SEEMS TO BE A COMMON PROBLEM WITH NO DEFINITIVE SOLUTION.
Mfg Campaign: 11255301
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON A HIGHWAY AT 60 MPH MY VEHICLE STARTED FLASHING EVERY POSSIBLE WARNING LIGHT. AIRBAGS, ABS, SLIP CONTROL, CRUISE CONTROL ... EVERYTHING. MOST CONCERNING WAS THE 'SERVICE SHIFTER' ALERT; THE PRND LIGHTS ON MY SHIFTER PANEL ALL STARTED FLASHING AND THE CAR (AUTO TRANSMISSION) WAS STUCK IN ONE GEAR AND WOULD NOT SHIFT. PULLING OVER AND RESTARTING THE VEHICLE WOULD 'FIX IT' FOR 10-15 MINUTES UNTIL IT ALL HAPPENED AGAIN. ENGINE WAS MAKING AN AWFUL LOUD NOISE SO I PULLED OVER AGAIN. THIS TIME AFTER TURNING IT OFF THE VEHICLE WOULD NOT START AT ALL. AFTER 30 MINUTES IT STARTED AND I WAS ABLE TO DRIVE TO A TOWN FOR THE NIGHT. THE NEXT MORNING I WAS ABLE TO START IT AND DRIVE IT IN 1ST GEAR (WHERE IT WAS STUCK) TO A JEEP DEALER. THERE IT SITS AS I TYPE. I HAVE SEEN MANY IDENTICAL ISSUES REPORTED BY JEEP OWNERS ON INTERNET FORUMS AND MOST WORRYINGLY, JEEP DEALERS DON'T SEEM TO HAVE A CLEAR ANSWER. THEY'RE COMMONLY REPLACING THE SHIFTER WIRING HARNESS BUT THE PROBLEM RETURNS FOR NEARLY EVERYONE. THIS INCIDENT STRANDED ME IN THE MIDDLE OF THE NIGHT, IN THE MIDDLE OF NOWHERE, AND LEFT ME VERY WORRIED ABOUT MY SAFETY. WHATEVER IS WRONG WITH THE VEHICLE HAS CASCADING ERRORS THAT AFFECT HEADLIGHT OPERATION (MY HIGH BEAMS WOULD NOW WORK), SLIP CONTROL (IT BECAME NON FUNCTIONAL EVEN IF I OVERRODE IT), WIPERS (IN MY CASE THEY CAME ON WITHOUT ANY RAIN AND I COULD NOT TURN THEM OFF...THEY COULD JUST AS EASILY HAVE NOT FUNCTIONED IN A DOWNPOUR CREATING A SAFETY HAZARD), AND BRAKING (THE BRAKE PEDAL WAS ROCK SOLID AND NOT WORKING PROPERLY).
Corrective Action:
WHILE DRIVING ON A HIGHWAY AT 60 MPH MY VEHICLE STARTED FLASHING EVERY POSSIBLE WARNING LIGHT. AIRBAGS, ABS, SLIP CONTROL, CRUISE CONTROL ... EVERYTHING. MOST CONCERNING WAS THE 'SERVICE SHIFTER' ALERT; THE PRND LIGHTS ON MY SHIFTER PANEL ALL STARTED FLASHING AND THE CAR (AUTO TRANSMISSION) WAS STUCK IN ONE GEAR AND WOULD NOT SHIFT. PULLING OVER AND RESTARTING THE VEHICLE WOULD 'FIX IT' FOR 10-15 MINUTES UNTIL IT ALL HAPPENED AGAIN. ENGINE WAS MAKING AN AWFUL LOUD NOISE SO I PULLED OVER AGAIN. THIS TIME AFTER TURNING IT OFF THE VEHICLE WOULD NOT START AT ALL. AFTER 30 MINUTES IT STARTED AND I WAS ABLE TO DRIVE TO A TOWN FOR THE NIGHT. THE NEXT MORNING I WAS ABLE TO START IT AND DRIVE IT IN 1ST GEAR (WHERE IT WAS STUCK) TO A JEEP DEALER. THERE IT SITS AS I TYPE. I HAVE SEEN MANY IDENTICAL ISSUES REPORTED BY JEEP OWNERS ON INTERNET FORUMS AND MOST WORRYINGLY, JEEP DEALERS DON'T SEEM TO HAVE A CLEAR ANSWER. THEY'RE COMMONLY REPLACING THE SHIFTER WIRING HARNESS BUT THE PROBLEM RETURNS FOR NEARLY EVERYONE. THIS INCIDENT STRANDED ME IN THE MIDDLE OF THE NIGHT, IN THE MIDDLE OF NOWHERE, AND LEFT ME VERY WORRIED ABOUT MY SAFETY. WHATEVER IS WRONG WITH THE VEHICLE HAS CASCADING ERRORS THAT AFFECT HEADLIGHT OPERATION (MY HIGH BEAMS WOULD NOW WORK), SLIP CONTROL (IT BECAME NON FUNCTIONAL EVEN IF I OVERRODE IT), WIPERS (IN MY CASE THEY CAME ON WITHOUT ANY RAIN AND I COULD NOT TURN THEM OFF...THEY COULD JUST AS EASILY HAVE NOT FUNCTIONED IN A DOWNPOUR CREATING A SAFETY HAZARD), AND BRAKING (THE BRAKE PEDAL WAS ROCK SOLID AND NOT WORKING PROPERLY).
Additional Notes:
WHILE DRIVING ON A HIGHWAY AT 60 MPH MY VEHICLE STARTED FLASHING EVERY POSSIBLE WARNING LIGHT. AIRBAGS, ABS, SLIP CONTROL, CRUISE CONTROL ... EVERYTHING. MOST CONCERNING WAS THE 'SERVICE SHIFTER' ALERT; THE PRND LIGHTS ON MY SHIFTER PANEL ALL STARTED FLASHING AND THE CAR (AUTO TRANSMISSION) WAS STUCK IN ONE GEAR AND WOULD NOT SHIFT. PULLING OVER AND RESTARTING THE VEHICLE WOULD 'FIX IT' FOR 10-15 MINUTES UNTIL IT ALL HAPPENED AGAIN. ENGINE WAS MAKING AN AWFUL LOUD NOISE SO I PULLED OVER AGAIN. THIS TIME AFTER TURNING IT OFF THE VEHICLE WOULD NOT START AT ALL. AFTER 30 MINUTES IT STARTED AND I WAS ABLE TO DRIVE TO A TOWN FOR THE NIGHT. THE NEXT MORNING I WAS ABLE TO START IT AND DRIVE IT IN 1ST GEAR (WHERE IT WAS STUCK) TO A JEEP DEALER. THERE IT SITS AS I TYPE. I HAVE SEEN MANY IDENTICAL ISSUES REPORTED BY JEEP OWNERS ON INTERNET FORUMS AND MOST WORRYINGLY, JEEP DEALERS DON'T SEEM TO HAVE A CLEAR ANSWER. THEY'RE COMMONLY REPLACING THE SHIFTER WIRING HARNESS BUT THE PROBLEM RETURNS FOR NEARLY EVERYONE. THIS INCIDENT STRANDED ME IN THE MIDDLE OF THE NIGHT, IN THE MIDDLE OF NOWHERE, AND LEFT ME VERY WORRIED ABOUT MY SAFETY. WHATEVER IS WRONG WITH THE VEHICLE HAS CASCADING ERRORS THAT AFFECT HEADLIGHT OPERATION (MY HIGH BEAMS WOULD NOW WORK), SLIP CONTROL (IT BECAME NON FUNCTIONAL EVEN IF I OVERRODE IT), WIPERS (IN MY CASE THEY CAME ON WITHOUT ANY RAIN AND I COULD NOT TURN THEM OFF...THEY COULD JUST AS EASILY HAVE NOT FUNCTIONED IN A DOWNPOUR CREATING A SAFETY HAZARD), AND BRAKING (THE BRAKE PEDAL WAS ROCK SOLID AND NOT WORKING PROPERLY).
Mfg Campaign: 11254100
Recall Date: Sep 9, 2019
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