Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Corrective Action:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Additional Notes:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Mfg Campaign: 11407810
Recall Date: Apr 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Corrective Action:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Additional Notes:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Mfg Campaign: 11407810
Recall Date: Apr 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Corrective Action:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Additional Notes:
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Mfg Campaign: 11407810
Recall Date: Apr 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I OWNED A 2017 JEEP FOR ONLY 45 DAYS BEFORE THE THROTTLE STUCK WIDE OPEN AND IT WAS TOTALED! I AM VERY FORTUNATE THAT NOBODY ELSE WAS INJURED BECAUSE MY JEEP SPED ACROSS THE CHURCH PARKING LOT, RAN OVER 3 TELEPHONE POLE (LYING ON THE GROUND AT THE EDGE OF THE PARKING LOT) AND CRASHED INTO THE FENCING OF MY CHURCH'S SOFTBALL FIELD. I PUSHED THE IGNITION BUTTON AND THE ENGINE WOULD NOT TURN OFF. I PUSHED THE BREAKS AND IT WOULD NOT STOP! EVENTUALLY THE JEEP WAS STOPPED BY THE FENCE WHILE ALL 4 WHEELS CONTINUED SPINNING OUT OF CONTROL. I DO NOT UNDERSTAND HOW IT FINALLY SHUT OFF AS EVERYTHING I TRIED HAD NO EFFECT! I WILL NEVER TRUST A JEEP AGAIN IN MY LIFE!!!! THIS WAS VERY SCARY AND UNACCEPTABLE!!!!*DT
Corrective Action:
I OWNED A 2017 JEEP FOR ONLY 45 DAYS BEFORE THE THROTTLE STUCK WIDE OPEN AND IT WAS TOTALED! I AM VERY FORTUNATE THAT NOBODY ELSE WAS INJURED BECAUSE MY JEEP SPED ACROSS THE CHURCH PARKING LOT, RAN OVER 3 TELEPHONE POLE (LYING ON THE GROUND AT THE EDGE OF THE PARKING LOT) AND CRASHED INTO THE FENCING OF MY CHURCH'S SOFTBALL FIELD. I PUSHED THE IGNITION BUTTON AND THE ENGINE WOULD NOT TURN OFF. I PUSHED THE BREAKS AND IT WOULD NOT STOP! EVENTUALLY THE JEEP WAS STOPPED BY THE FENCE WHILE ALL 4 WHEELS CONTINUED SPINNING OUT OF CONTROL. I DO NOT UNDERSTAND HOW IT FINALLY SHUT OFF AS EVERYTHING I TRIED HAD NO EFFECT! I WILL NEVER TRUST A JEEP AGAIN IN MY LIFE!!!! THIS WAS VERY SCARY AND UNACCEPTABLE!!!!*DT
Additional Notes:
I OWNED A 2017 JEEP FOR ONLY 45 DAYS BEFORE THE THROTTLE STUCK WIDE OPEN AND IT WAS TOTALED! I AM VERY FORTUNATE THAT NOBODY ELSE WAS INJURED BECAUSE MY JEEP SPED ACROSS THE CHURCH PARKING LOT, RAN OVER 3 TELEPHONE POLE (LYING ON THE GROUND AT THE EDGE OF THE PARKING LOT) AND CRASHED INTO THE FENCING OF MY CHURCH'S SOFTBALL FIELD. I PUSHED THE IGNITION BUTTON AND THE ENGINE WOULD NOT TURN OFF. I PUSHED THE BREAKS AND IT WOULD NOT STOP! EVENTUALLY THE JEEP WAS STOPPED BY THE FENCE WHILE ALL 4 WHEELS CONTINUED SPINNING OUT OF CONTROL. I DO NOT UNDERSTAND HOW IT FINALLY SHUT OFF AS EVERYTHING I TRIED HAD NO EFFECT! I WILL NEVER TRUST A JEEP AGAIN IN MY LIFE!!!! THIS WAS VERY SCARY AND UNACCEPTABLE!!!!*DT
Mfg Campaign: 11405747
Recall Date: Mar 31, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DEC 2020: IN A PARKING LOT, THE ENGINE WOULD TURN OVER BUT NOT START. MY MECHANIC BYPASSED THE BUILT-IN FUEL PUMP RELAY IN THE TIPM BUT THE ENGINE WOULD NOT START. TOWED TO CAMPBELL JEEP, BENTON AR & THEY DIAGNOSED THAT BOTH FUEL PUMPS WERE BAD. DEALER COULD NOT GIVE REASON BOTH PUMPS WENT OUT BUT I SUSPECT THAT STATEMENT IS UNTRUE GIVEN THAT MY RESEARCH SHOWS THAT THE TIPMS HAVE BEEN A KNOWN PROBLEM SINCE 2010. COST OF THE REPAIR WAS $1,871.96 3/23/21: AT HOME, THE JEEP WOULD TURN OVER BUT NOT START AS BEFORE IN DEC 2020. SAT THREE HOURS THEN STARTED. CONTINUES TO START BUT AFTER RESEARCH I SUSPECT THAT THE BUILT-IN FUEL RELAY IN THE TIPM IS BAD BUT ALLOWS FOR INTERMITTENT STARTING. I CORRESPONDED WITH AN ENGINEER IN MARYLAND THAT HAS DEVISED FUEL RELAY BYPASSES FOR CHRYSLER'S DEFECTIVE TIPMS. I AM PURCHASING A BYPASS FROM HIM FOR $36. WERE THE FUEL PUMPS BAD IN DEC 2020 OR WOULD THIS $36 PART HAVE REPAIRED IT? IN MY RESEARCH, IT HAS ALSO BEEN REPORTED THAT THE DEFECTIVE TIPM MAY CAUSE THE FUEL PUMPS TO CONTINUE RUNNING AFTER THE ENGINE IS TURNED OFF. DID THE FUEL PUMPS OVERHEAT BECAUSE OF THAT OR DID THE DEALERSHIP MISDIAGNOSE BAD FUEL PUMPS AND CHARGE ME FOR WORK THAT DID NOT NEED TO BE DONE? I SUSPECT THAT CHRYSLER'S KNOWN DEFECTIVE TIPMS HAVE CAUSED CHRYSLER VEHICLE OWNERS A GREAT DEAL OF MONEY. I ALSO SUSPECT THAT CHRYSLER'S CONTINUED USE OF THE KNOWN DEFECTIVE TIPMS ALSO POSE A POTENTIAL PHYSICAL DANGER TO THE DRIVER & PASSENGERS IF & WHEN THE ENGINE STOPS IN TRAFFIC OR WHEN THEY ARE STRANDED.
Corrective Action:
DEC 2020: IN A PARKING LOT, THE ENGINE WOULD TURN OVER BUT NOT START. MY MECHANIC BYPASSED THE BUILT-IN FUEL PUMP RELAY IN THE TIPM BUT THE ENGINE WOULD NOT START. TOWED TO CAMPBELL JEEP, BENTON AR & THEY DIAGNOSED THAT BOTH FUEL PUMPS WERE BAD. DEALER COULD NOT GIVE REASON BOTH PUMPS WENT OUT BUT I SUSPECT THAT STATEMENT IS UNTRUE GIVEN THAT MY RESEARCH SHOWS THAT THE TIPMS HAVE BEEN A KNOWN PROBLEM SINCE 2010. COST OF THE REPAIR WAS $1,871.96 3/23/21: AT HOME, THE JEEP WOULD TURN OVER BUT NOT START AS BEFORE IN DEC 2020. SAT THREE HOURS THEN STARTED. CONTINUES TO START BUT AFTER RESEARCH I SUSPECT THAT THE BUILT-IN FUEL RELAY IN THE TIPM IS BAD BUT ALLOWS FOR INTERMITTENT STARTING. I CORRESPONDED WITH AN ENGINEER IN MARYLAND THAT HAS DEVISED FUEL RELAY BYPASSES FOR CHRYSLER'S DEFECTIVE TIPMS. I AM PURCHASING A BYPASS FROM HIM FOR $36. WERE THE FUEL PUMPS BAD IN DEC 2020 OR WOULD THIS $36 PART HAVE REPAIRED IT? IN MY RESEARCH, IT HAS ALSO BEEN REPORTED THAT THE DEFECTIVE TIPM MAY CAUSE THE FUEL PUMPS TO CONTINUE RUNNING AFTER THE ENGINE IS TURNED OFF. DID THE FUEL PUMPS OVERHEAT BECAUSE OF THAT OR DID THE DEALERSHIP MISDIAGNOSE BAD FUEL PUMPS AND CHARGE ME FOR WORK THAT DID NOT NEED TO BE DONE? I SUSPECT THAT CHRYSLER'S KNOWN DEFECTIVE TIPMS HAVE CAUSED CHRYSLER VEHICLE OWNERS A GREAT DEAL OF MONEY. I ALSO SUSPECT THAT CHRYSLER'S CONTINUED USE OF THE KNOWN DEFECTIVE TIPMS ALSO POSE A POTENTIAL PHYSICAL DANGER TO THE DRIVER & PASSENGERS IF & WHEN THE ENGINE STOPS IN TRAFFIC OR WHEN THEY ARE STRANDED.
Additional Notes:
DEC 2020: IN A PARKING LOT, THE ENGINE WOULD TURN OVER BUT NOT START. MY MECHANIC BYPASSED THE BUILT-IN FUEL PUMP RELAY IN THE TIPM BUT THE ENGINE WOULD NOT START. TOWED TO CAMPBELL JEEP, BENTON AR & THEY DIAGNOSED THAT BOTH FUEL PUMPS WERE BAD. DEALER COULD NOT GIVE REASON BOTH PUMPS WENT OUT BUT I SUSPECT THAT STATEMENT IS UNTRUE GIVEN THAT MY RESEARCH SHOWS THAT THE TIPMS HAVE BEEN A KNOWN PROBLEM SINCE 2010. COST OF THE REPAIR WAS $1,871.96 3/23/21: AT HOME, THE JEEP WOULD TURN OVER BUT NOT START AS BEFORE IN DEC 2020. SAT THREE HOURS THEN STARTED. CONTINUES TO START BUT AFTER RESEARCH I SUSPECT THAT THE BUILT-IN FUEL RELAY IN THE TIPM IS BAD BUT ALLOWS FOR INTERMITTENT STARTING. I CORRESPONDED WITH AN ENGINEER IN MARYLAND THAT HAS DEVISED FUEL RELAY BYPASSES FOR CHRYSLER'S DEFECTIVE TIPMS. I AM PURCHASING A BYPASS FROM HIM FOR $36. WERE THE FUEL PUMPS BAD IN DEC 2020 OR WOULD THIS $36 PART HAVE REPAIRED IT? IN MY RESEARCH, IT HAS ALSO BEEN REPORTED THAT THE DEFECTIVE TIPM MAY CAUSE THE FUEL PUMPS TO CONTINUE RUNNING AFTER THE ENGINE IS TURNED OFF. DID THE FUEL PUMPS OVERHEAT BECAUSE OF THAT OR DID THE DEALERSHIP MISDIAGNOSE BAD FUEL PUMPS AND CHARGE ME FOR WORK THAT DID NOT NEED TO BE DONE? I SUSPECT THAT CHRYSLER'S KNOWN DEFECTIVE TIPMS HAVE CAUSED CHRYSLER VEHICLE OWNERS A GREAT DEAL OF MONEY. I ALSO SUSPECT THAT CHRYSLER'S CONTINUED USE OF THE KNOWN DEFECTIVE TIPMS ALSO POSE A POTENTIAL PHYSICAL DANGER TO THE DRIVER & PASSENGERS IF & WHEN THE ENGINE STOPS IN TRAFFIC OR WHEN THEY ARE STRANDED.
Mfg Campaign: 11404547
Recall Date: Mar 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
GEAR SHIFT SERVICE ENGINE LIGHT CAME ON AND WOULD LET MY CAR SHIFT OUT OF MY PARK. THE LIGHTS IN THE GEAR AREA DIDN'T ILLUMINATE.
Corrective Action:
GEAR SHIFT SERVICE ENGINE LIGHT CAME ON AND WOULD LET MY CAR SHIFT OUT OF MY PARK. THE LIGHTS IN THE GEAR AREA DIDN'T ILLUMINATE.
Additional Notes:
GEAR SHIFT SERVICE ENGINE LIGHT CAME ON AND WOULD LET MY CAR SHIFT OUT OF MY PARK. THE LIGHTS IN THE GEAR AREA DIDN'T ILLUMINATE.
Mfg Campaign: 11399518
Recall Date: Mar 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
GEAR SHIFT SERVICE ENGINE LIGHT CAME ON AND WOULD LET MY CAR SHIFT OUT OF MY PARK. THE LIGHTS IN THE GEAR AREA DIDN'T ILLUMINATE.
Corrective Action:
GEAR SHIFT SERVICE ENGINE LIGHT CAME ON AND WOULD LET MY CAR SHIFT OUT OF MY PARK. THE LIGHTS IN THE GEAR AREA DIDN'T ILLUMINATE.
Additional Notes:
GEAR SHIFT SERVICE ENGINE LIGHT CAME ON AND WOULD LET MY CAR SHIFT OUT OF MY PARK. THE LIGHTS IN THE GEAR AREA DIDN'T ILLUMINATE.
Mfg Campaign: 11399518
Recall Date: Mar 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Mfg Campaign: 11399001
Recall Date: Mar 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Mfg Campaign: 11399001
Recall Date: Mar 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE PULLING INTO HER DRIVEWAY, THE VEHICLE WAS UNABLE TO BE SHIFTED INTO PARK. THE CONTACT STATED SHE NOTICED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THAT THE VEHICLE WAS IN DRIVE NOT IN THE SELECTED GEAR. THE CONTACT STATED SHE WAS UNABLE TO SHUT-OFF THE VEHICLE BY PRESSING THE ON/OFF BUTTON. THE CONTACT SHIFTED THE GEAR TO NEUTRAL AND THE ENGINE TURNED OFF. AT THAT MOMENT, SEVERAL WARNING LIGHTS ILLUMINATED. THE INDOOR LIGHT AND HEADLIGHTS REMAINED ON FOR THREE AND A HALF HOURS UNTIL THE BATTERY WAS DRAINED. THE CONTACT CHECKED THE BATTERY AND NOTICED THAT THE POSITIVE TERMINAL WAS NOT CONNECTED TO THE BATTERY. THE VEHICLE WAS TOWED TO JIM SHORKEY CHRYSLER DODGE JEEP RAM FIAT (13230 ROUTE NORTH HUNTINGDON, PA 15642) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MAIN FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,300.
Mfg Campaign: 11399001
Recall Date: Mar 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I RECENTLY MET WITH AN ACCIDENT ON MY JEEP GRAND CHEROKEE. POLICE REPORT #21-001506. AIRBAGS DIDN'T GET DEPLOYED.
Corrective Action:
I RECENTLY MET WITH AN ACCIDENT ON MY JEEP GRAND CHEROKEE. POLICE REPORT #21-001506. AIRBAGS DIDN'T GET DEPLOYED.
Additional Notes:
I RECENTLY MET WITH AN ACCIDENT ON MY JEEP GRAND CHEROKEE. POLICE REPORT #21-001506. AIRBAGS DIDN'T GET DEPLOYED.
Mfg Campaign: 11398003
Recall Date: Feb 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Corrective Action:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Additional Notes:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Mfg Campaign: 11397236
Recall Date: Feb 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Corrective Action:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Additional Notes:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Mfg Campaign: 11397236
Recall Date: Feb 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Corrective Action:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Additional Notes:
VEHICLE AUTO START AND STOP FUNCTION WARNING THEN A VOLTAGE WARNING TELLING ME VEHICLE WAS GOING TO TURN OFF, WHILE I WAS IN MOTION, IT SHUT OFF ALMOST IMMEDIATELY LEAVING ME WITH NO STEERING OR BRAKES AND THE VEHICLE WAS IN THE MIDDLE OF THE DRIVING LANE. NO POWER TO SEATS, TRUNK, ETC SHIFTER IS IN DRIVE BUT VEHICLE WILL NOT MOVE OR TURN ON.
Mfg Campaign: 11397236
Recall Date: Feb 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PLACED CAR IN PARK, LEFT RUNNING, GOT OUT OF VEHICLE AND THE JEEP STARTED MOVING. PARK DID NOT FULLY ENGAGE CAUSING TO GO FORWARD HITTING A TREE. TRYING TO FIND OUT IF OTHER JEEP GRAND CHEROKEE HAD NOT ENGAGED FULLY IN PARK WHEN LEFT RUNNING
Corrective Action:
PLACED CAR IN PARK, LEFT RUNNING, GOT OUT OF VEHICLE AND THE JEEP STARTED MOVING. PARK DID NOT FULLY ENGAGE CAUSING TO GO FORWARD HITTING A TREE. TRYING TO FIND OUT IF OTHER JEEP GRAND CHEROKEE HAD NOT ENGAGED FULLY IN PARK WHEN LEFT RUNNING
Additional Notes:
PLACED CAR IN PARK, LEFT RUNNING, GOT OUT OF VEHICLE AND THE JEEP STARTED MOVING. PARK DID NOT FULLY ENGAGE CAUSING TO GO FORWARD HITTING A TREE. TRYING TO FIND OUT IF OTHER JEEP GRAND CHEROKEE HAD NOT ENGAGED FULLY IN PARK WHEN LEFT RUNNING
Mfg Campaign: 11390064
Recall Date: Jan 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
LLEAKING WATER PUMP GASKET
Corrective Action:
LLEAKING WATER PUMP GASKET
Additional Notes:
LLEAKING WATER PUMP GASKET
Mfg Campaign: 11389038
Recall Date: Jan 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WHILE I WAS DRIVING 25MPH ON HWY95 TURNING RIGHT EXITING THE HWY THE FRONT PASSENGER HEAD REST POOPED OPEN STRIKING MY 16 TEEN YEAR OLD DAUGHTER IN THE HEAD WITH FRIGHTENING FORCE WHICH HAS CAUSED HEADACHES SINCE THE INCIDENT.*DT CONSUMER STATED CASE NUMBER FROM FDA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
WHILE I WAS DRIVING 25MPH ON HWY95 TURNING RIGHT EXITING THE HWY THE FRONT PASSENGER HEAD REST POOPED OPEN STRIKING MY 16 TEEN YEAR OLD DAUGHTER IN THE HEAD WITH FRIGHTENING FORCE WHICH HAS CAUSED HEADACHES SINCE THE INCIDENT.*DT CONSUMER STATED CASE NUMBER FROM FDA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
WHILE I WAS DRIVING 25MPH ON HWY95 TURNING RIGHT EXITING THE HWY THE FRONT PASSENGER HEAD REST POOPED OPEN STRIKING MY 16 TEEN YEAR OLD DAUGHTER IN THE HEAD WITH FRIGHTENING FORCE WHICH HAS CAUSED HEADACHES SINCE THE INCIDENT.*DT CONSUMER STATED CASE NUMBER FROM FDA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11388613
Recall Date: Jan 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAVING ISSUES STARTING UP. ON MULTIPLE OCCASION THE VEHICLE WILL NOT TURN OVER. IT IS A PUSH BUTTON START. I PURCHASED THIS CAR BRAND NEW WITH ONLY 52 MILES ON IT AND LESS THAN 4 YEARS LATER ITS HAVING ISSUES COMING ONE. I HAVE FOUND SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. WHEN THIS HAPPENED IN ALL CASES THE VEHICLE HAD BEEN PARKED. ONCE OVER NIGHT, ONCE ONLY FOR A COUPLE HOURS.
Corrective Action:
VEHICLE HAVING ISSUES STARTING UP. ON MULTIPLE OCCASION THE VEHICLE WILL NOT TURN OVER. IT IS A PUSH BUTTON START. I PURCHASED THIS CAR BRAND NEW WITH ONLY 52 MILES ON IT AND LESS THAN 4 YEARS LATER ITS HAVING ISSUES COMING ONE. I HAVE FOUND SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. WHEN THIS HAPPENED IN ALL CASES THE VEHICLE HAD BEEN PARKED. ONCE OVER NIGHT, ONCE ONLY FOR A COUPLE HOURS.
Additional Notes:
VEHICLE HAVING ISSUES STARTING UP. ON MULTIPLE OCCASION THE VEHICLE WILL NOT TURN OVER. IT IS A PUSH BUTTON START. I PURCHASED THIS CAR BRAND NEW WITH ONLY 52 MILES ON IT AND LESS THAN 4 YEARS LATER ITS HAVING ISSUES COMING ONE. I HAVE FOUND SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. WHEN THIS HAPPENED IN ALL CASES THE VEHICLE HAD BEEN PARKED. ONCE OVER NIGHT, ONCE ONLY FOR A COUPLE HOURS.
Mfg Campaign: 11387350
Recall Date: Jan 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.
Corrective Action:
I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.
Additional Notes:
I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.
Mfg Campaign: 11386349
Recall Date: Jan 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.
Corrective Action:
I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.
Additional Notes:
I I WAS DRIVING IN MY MOMS 2017 JEEP GRAND CHEROKEE AND IN MOTION ON A CITY STREET AND I WAS NOT AWARE OF THE SEAT SETTING BUTTON ON THE DRIVERS SIDE PANEL DOOR ITS POSITIONED IN A TERRIBLE PLACE FOR PEOPLE WITH LONGER LEGS, I HAD DROPPED A MILK SHAKE AFTER PICKING IT UP OUT OF THE CUP HOLDER AND IT SLIPPED OUT OF MY HAND AND BETWEEN MY LEGS ROLLING BEHIND THE BRAKE, IT HAD A LID ON IT SO I WASN'T WORRIED ABOUT IT SPILLING OR MAKING A MESS. I JUST CASULLY TRIED TO PICK IT UP BY SPRESDING MY LEGS AND REACHING DOWN TO PICK IT UP WHILE KEEPING MY EYES ON THE ROAD. BUT, THAT ENDED UP BEING THE WRONG THING TO DO ,MY KNEE HIT THE S BUTTON FOR THE DRIVERS 1 AND 2 MEMORY. THE SEAT STARTED GOING FORWARD AND I COULDN'T STOP IT. I HAD MY LEGS SPREAD TO PICK UP THE SHAKE I HAD NO TIME TO DO ANYTHING WITH THEM THE NEXT THING I KNEW I WAS PINNED BETWEEN THE STEERING WHEEL AND THE CAR SEAT MY LKNEES AND LEGS WERE SCRUNCHED. I COULDN'T STEER,I COULDN'T HIT THE BRAKES,I WAS, PINNED VERY TIGHT AGAINST THE STEERING WHEEL. IM A BIG GU, IT WAS TIGHT,I COULDN'T BRAKE BECAUSE MY LEGS WERE PINNED AS WELL, I WAS HELPLESS., I WRECKED INTO A CAR AND THEN HITTING A BRIDGE BEING SO CLOSE TTO THE STEERING WHEEL THE AIR BAGS ALL WENT OFF ALL I REMEMBER WAS THE SEAT GOING DOWN AFTER GOING ALL THE WAY TO FRONT AND THEN DROPPING DOWN AND STAYING THERE I WAS DROPPING DOWN WHEN THE BAGS HIT ME . I KNEW THAT THE SEAT CONTROLS WERE DOWN ON THE LEFT SIDE OF ME. TRIED TO MAKE IT STOP, SO I COULD. IM WONDERING IF ANYONE ELSE HAS EVER HIT THIS BUTTON BY ACCIDENT AND THE SEATS STARTED DOING THE SAME THING TO THENM AS IT DID TO ME. IS THIS IS AN ELECTRICAL DEFEACT OR IT WAS JUST A FLUKE? AND WHY DOES THE SEAT DO THAT WHEN THE CAR IS MOVING. I THINK IT SHOULD BE AUTOMATICALLY TURNED OFF WHILE MOVING. IF THE BUTTON IS GOING TO BE THERE. IM SO SORRYFOR THE FAMILY. WE ALL SHOULDN'T HAVE HAD TO GO THROUGH THIS.
Mfg Campaign: 11386349
Recall Date: Jan 4, 2021
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Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025