Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W67
Recall Date: Sep 24, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator vehicles. The rear driveshafts may have been incorrectly assembled without grease in the monoblock joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V95
Recall Date: Aug 29, 2019
Consumer Complaints
521 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING FEEL IS VERY LOSE. THE TRUCK HAS THE FEELING LIKE IT WANDERS IN THE LANE AND ALWAYS NEEDS STEERING CORRECTION TO KEEP IT GOING STRAIGHT. NONE OF MY OTHER CARS HAVE EVER DRIVEN LIKE THIS INCLUDING MY PAST JEEPS. THIS MAINLY HAPPENS AT HIGHWAY SPEEDS.
Corrective Action:
THE STEERING FEEL IS VERY LOSE. THE TRUCK HAS THE FEELING LIKE IT WANDERS IN THE LANE AND ALWAYS NEEDS STEERING CORRECTION TO KEEP IT GOING STRAIGHT. NONE OF MY OTHER CARS HAVE EVER DRIVEN LIKE THIS INCLUDING MY PAST JEEPS. THIS MAINLY HAPPENS AT HIGHWAY SPEEDS.
Additional Notes:
THE STEERING FEEL IS VERY LOSE. THE TRUCK HAS THE FEELING LIKE IT WANDERS IN THE LANE AND ALWAYS NEEDS STEERING CORRECTION TO KEEP IT GOING STRAIGHT. NONE OF MY OTHER CARS HAVE EVER DRIVEN LIKE THIS INCLUDING MY PAST JEEPS. THIS MAINLY HAPPENS AT HIGHWAY SPEEDS.
Mfg Campaign: 11384762
Recall Date: Dec 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING APPROXIMATELY 45MPH ON A 2 LANE ROAD, MY STEERING WHEEL BECAME STUCK OR FROZEN IN ITS POSITION. I WAS UNABLE TO COURSE CORRECT, AND ENDED UP BRAKING INTO THE MEDIAN. I NEVER LOST ENGINE POWER, OR POWER STEERING. THE WHEEL WAS SIMPLY LOCKED, STUCK, OR FROZEN. ONCE STOPPED, I TRIED THE WHEEL AGAIN, AND IT WORKED. I'VE SINCE TAKEN THE VEHICLE TO JEEP, AND THEY ARE ATTEMPTING REPAIR.
Corrective Action:
WHILE DRIVING APPROXIMATELY 45MPH ON A 2 LANE ROAD, MY STEERING WHEEL BECAME STUCK OR FROZEN IN ITS POSITION. I WAS UNABLE TO COURSE CORRECT, AND ENDED UP BRAKING INTO THE MEDIAN. I NEVER LOST ENGINE POWER, OR POWER STEERING. THE WHEEL WAS SIMPLY LOCKED, STUCK, OR FROZEN. ONCE STOPPED, I TRIED THE WHEEL AGAIN, AND IT WORKED. I'VE SINCE TAKEN THE VEHICLE TO JEEP, AND THEY ARE ATTEMPTING REPAIR.
Additional Notes:
WHILE DRIVING APPROXIMATELY 45MPH ON A 2 LANE ROAD, MY STEERING WHEEL BECAME STUCK OR FROZEN IN ITS POSITION. I WAS UNABLE TO COURSE CORRECT, AND ENDED UP BRAKING INTO THE MEDIAN. I NEVER LOST ENGINE POWER, OR POWER STEERING. THE WHEEL WAS SIMPLY LOCKED, STUCK, OR FROZEN. ONCE STOPPED, I TRIED THE WHEEL AGAIN, AND IT WORKED. I'VE SINCE TAKEN THE VEHICLE TO JEEP, AND THEY ARE ATTEMPTING REPAIR.
Mfg Campaign: 11384559
Recall Date: Dec 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
EXCESSIVE STEERING WANDER/ROAD WALKING. THIS IS BEING REPORTED IN LARGE NUMBERS OF JEEP GLADIATOR VEHICLES IN ALL JEEP FORUMS. ESPECIALLY DANGEROUS AT HIGHWAY SPEEDS, AND WITH INCREASED WINDS, OR TOWING. JEEP CURRENTLY HAS A TECHNICAL SERVICE BULLETIN 08-074-20 ACTIVATED, BUT DEALERSHIPS DON'T HAVE AVAILABLE STOCK OF THE REPLACEMENT STEERING BOX CALLED FOR, AND SEEM DISINTERESTED IN REPLACING BECAUSE IT IS NOT A RECALL. THIS CONDITION AND PROBLEM HAS BEEN PRESENT SINCE BUYING THE VEHICLE, AND THAT IS CONSISTENT WITH REPORTS BY OTHER BUYERS ACROSS ALL FORUMS. PLEASE CONSIDER MAKING A RECALL, AS THE PROBLEM IS DANGEROUS, AND AFFECTS MOST VEHICLES, SO AS TO FACILITATE REPLACEMENT.
Corrective Action:
EXCESSIVE STEERING WANDER/ROAD WALKING. THIS IS BEING REPORTED IN LARGE NUMBERS OF JEEP GLADIATOR VEHICLES IN ALL JEEP FORUMS. ESPECIALLY DANGEROUS AT HIGHWAY SPEEDS, AND WITH INCREASED WINDS, OR TOWING. JEEP CURRENTLY HAS A TECHNICAL SERVICE BULLETIN 08-074-20 ACTIVATED, BUT DEALERSHIPS DON'T HAVE AVAILABLE STOCK OF THE REPLACEMENT STEERING BOX CALLED FOR, AND SEEM DISINTERESTED IN REPLACING BECAUSE IT IS NOT A RECALL. THIS CONDITION AND PROBLEM HAS BEEN PRESENT SINCE BUYING THE VEHICLE, AND THAT IS CONSISTENT WITH REPORTS BY OTHER BUYERS ACROSS ALL FORUMS. PLEASE CONSIDER MAKING A RECALL, AS THE PROBLEM IS DANGEROUS, AND AFFECTS MOST VEHICLES, SO AS TO FACILITATE REPLACEMENT.
Additional Notes:
EXCESSIVE STEERING WANDER/ROAD WALKING. THIS IS BEING REPORTED IN LARGE NUMBERS OF JEEP GLADIATOR VEHICLES IN ALL JEEP FORUMS. ESPECIALLY DANGEROUS AT HIGHWAY SPEEDS, AND WITH INCREASED WINDS, OR TOWING. JEEP CURRENTLY HAS A TECHNICAL SERVICE BULLETIN 08-074-20 ACTIVATED, BUT DEALERSHIPS DON'T HAVE AVAILABLE STOCK OF THE REPLACEMENT STEERING BOX CALLED FOR, AND SEEM DISINTERESTED IN REPLACING BECAUSE IT IS NOT A RECALL. THIS CONDITION AND PROBLEM HAS BEEN PRESENT SINCE BUYING THE VEHICLE, AND THAT IS CONSISTENT WITH REPORTS BY OTHER BUYERS ACROSS ALL FORUMS. PLEASE CONSIDER MAKING A RECALL, AS THE PROBLEM IS DANGEROUS, AND AFFECTS MOST VEHICLES, SO AS TO FACILITATE REPLACEMENT.
Mfg Campaign: 11384069
Recall Date: Dec 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER THEY ACKNOWLEDGED THIS IS A KNOW PROBLEM WITH THE STEERING. SERVICE MANAGER TOLD MY WIFE AND I THAT JEEP DOES NOT HAVE A FIX FOR THE PROBLEM AND QUOTE "YOU CAN EITHER DRIVE IT THE WAY IT IS OR LET IS SIT IN DRIVEWAY". SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. I SEE THAT THIS IS A COMMON COMPLAINT AND WOULD LIKE TO COMPANY TO ISSUE A RECALL FOR THIS SAFETY ISSUE
Corrective Action:
TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER THEY ACKNOWLEDGED THIS IS A KNOW PROBLEM WITH THE STEERING. SERVICE MANAGER TOLD MY WIFE AND I THAT JEEP DOES NOT HAVE A FIX FOR THE PROBLEM AND QUOTE "YOU CAN EITHER DRIVE IT THE WAY IT IS OR LET IS SIT IN DRIVEWAY". SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. I SEE THAT THIS IS A COMMON COMPLAINT AND WOULD LIKE TO COMPANY TO ISSUE A RECALL FOR THIS SAFETY ISSUE
Additional Notes:
TRUCK WANDERS ON HIGHWAY. STEERING HAS PLAY IN IT THAT IS BASICALLY A DEAD SPOT ROUGHLY 2 INCHES EACH WAY FROM CENTER. RETURNED TO DEALER THEY ACKNOWLEDGED THIS IS A KNOW PROBLEM WITH THE STEERING. SERVICE MANAGER TOLD MY WIFE AND I THAT JEEP DOES NOT HAVE A FIX FOR THE PROBLEM AND QUOTE "YOU CAN EITHER DRIVE IT THE WAY IT IS OR LET IS SIT IN DRIVEWAY". SERVICE MANAGER UNSURE WHAT THE ISSUE IS BUT ADMITTED TO ME THAT THERE IS PLAY IN THE STEERING. WE DROVE A COMPARATIVE NEW FROM THE LOT AND THE ISSUE WAS SLIGHTLY WORSE ON IT. STILL WAITING, NOW SIX CALENDAR DAYS, FOR RESPONSE FROM SERVICE MANAGER ABOUT NEXT STEPS. I SEE THAT THIS IS A COMMON COMPLAINT AND WOULD LIKE TO COMPANY TO ISSUE A RECALL FOR THIS SAFETY ISSUE
Mfg Campaign: 11382828
Recall Date: Dec 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE DEVELOPED SEVERE SHAKING IN THE STEERING WHEEL AT HIGHWAY SPEED. THIS IS TYPICALLY REFERRED TO AS DEATH WOBBLE. THE VEHICLE STEERING, SUSPENSION, AND TIRES HAVE NOT BEEN MODIFIED FROM THE FACTORY. THE STEERING HAS BEEN PRESENT SINCE PURCHASING THE ISSUE BUT HAS RECENTLY DEVELOPED INTO A MUCH MORE UNSAFE CONDITION.
Corrective Action:
THE VEHICLE DEVELOPED SEVERE SHAKING IN THE STEERING WHEEL AT HIGHWAY SPEED. THIS IS TYPICALLY REFERRED TO AS DEATH WOBBLE. THE VEHICLE STEERING, SUSPENSION, AND TIRES HAVE NOT BEEN MODIFIED FROM THE FACTORY. THE STEERING HAS BEEN PRESENT SINCE PURCHASING THE ISSUE BUT HAS RECENTLY DEVELOPED INTO A MUCH MORE UNSAFE CONDITION.
Additional Notes:
THE VEHICLE DEVELOPED SEVERE SHAKING IN THE STEERING WHEEL AT HIGHWAY SPEED. THIS IS TYPICALLY REFERRED TO AS DEATH WOBBLE. THE VEHICLE STEERING, SUSPENSION, AND TIRES HAVE NOT BEEN MODIFIED FROM THE FACTORY. THE STEERING HAS BEEN PRESENT SINCE PURCHASING THE ISSUE BUT HAS RECENTLY DEVELOPED INTO A MUCH MORE UNSAFE CONDITION.
Mfg Campaign: 11376275
Recall Date: Nov 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE IS UNSAFE AT HIGHWAY SPEEDS. STEERING IS EXTREMELY LOOSE CAUSING VEHICLE TO WANDER LEFT AND RIGHT AND DIFFICULT TO KEEP IN LANE.VERY UNSAFE IN MODERATE TO HARD BRAKING AS WELL. MANUFACTURER HAS ISSUED A TSB BUT DEALERSHIPS ARE NOT FORTHCOMING IN THE REPAIR. THIS NEEDS TO BE A SAFETY RECALL BEFORE PEOPLE MORE PEOPLE ARE HURT/KILLED
Corrective Action:
VEHICLE IS UNSAFE AT HIGHWAY SPEEDS. STEERING IS EXTREMELY LOOSE CAUSING VEHICLE TO WANDER LEFT AND RIGHT AND DIFFICULT TO KEEP IN LANE.VERY UNSAFE IN MODERATE TO HARD BRAKING AS WELL. MANUFACTURER HAS ISSUED A TSB BUT DEALERSHIPS ARE NOT FORTHCOMING IN THE REPAIR. THIS NEEDS TO BE A SAFETY RECALL BEFORE PEOPLE MORE PEOPLE ARE HURT/KILLED
Additional Notes:
VEHICLE IS UNSAFE AT HIGHWAY SPEEDS. STEERING IS EXTREMELY LOOSE CAUSING VEHICLE TO WANDER LEFT AND RIGHT AND DIFFICULT TO KEEP IN LANE.VERY UNSAFE IN MODERATE TO HARD BRAKING AS WELL. MANUFACTURER HAS ISSUED A TSB BUT DEALERSHIPS ARE NOT FORTHCOMING IN THE REPAIR. THIS NEEDS TO BE A SAFETY RECALL BEFORE PEOPLE MORE PEOPLE ARE HURT/KILLED
Mfg Campaign: 11376327
Recall Date: Nov 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BASE JEEP GLADIATOR RADIO WILL SHORT OUT WITH A LOUD POP WITHOUT WARNING RANDOMLY WHILE IN OPERATION. THE SOUND IS VERY LOUD THAT EMITS FROM THE JEEPS SPEAKERS AND STARTLES YOU ENOUGH YOU COULD MISTAKE IT FOR HITTING SOMETHING OR CAUSE AN ACCIDENT. WHEN IT HAPPENED THE FIRST TIME I NEARLY WENT INTO THE NEXT LANE NOT EXPECTING TO BE BLASTER WITH SOUND. AFTER THE SHORT SOUND THE RADIO DIES, WHEN IT COMES BACK ON IT HAS LOST ALL SETTINGS SUCH AS TIME, STATIONS, PHONE PAIRING. THIS PROBLEM IS WIDESPREAD AND LARGELY SEEMS TO BE IGNORED BY JEEP. THEY REPLACED MY RADIO WHEN IT SHORTED AT THE DEALERSHIP ONCE. NEW RADIO DOES THE SAME EXACT THING, WAS TOLD THE FIRMWARE IS MOST LIKELY DEFECTIVE. THIS HAS BEEN GOING ON IN THE WRANGLER AS WELL SINCE 2018.
Corrective Action:
BASE JEEP GLADIATOR RADIO WILL SHORT OUT WITH A LOUD POP WITHOUT WARNING RANDOMLY WHILE IN OPERATION. THE SOUND IS VERY LOUD THAT EMITS FROM THE JEEPS SPEAKERS AND STARTLES YOU ENOUGH YOU COULD MISTAKE IT FOR HITTING SOMETHING OR CAUSE AN ACCIDENT. WHEN IT HAPPENED THE FIRST TIME I NEARLY WENT INTO THE NEXT LANE NOT EXPECTING TO BE BLASTER WITH SOUND. AFTER THE SHORT SOUND THE RADIO DIES, WHEN IT COMES BACK ON IT HAS LOST ALL SETTINGS SUCH AS TIME, STATIONS, PHONE PAIRING. THIS PROBLEM IS WIDESPREAD AND LARGELY SEEMS TO BE IGNORED BY JEEP. THEY REPLACED MY RADIO WHEN IT SHORTED AT THE DEALERSHIP ONCE. NEW RADIO DOES THE SAME EXACT THING, WAS TOLD THE FIRMWARE IS MOST LIKELY DEFECTIVE. THIS HAS BEEN GOING ON IN THE WRANGLER AS WELL SINCE 2018.
Additional Notes:
BASE JEEP GLADIATOR RADIO WILL SHORT OUT WITH A LOUD POP WITHOUT WARNING RANDOMLY WHILE IN OPERATION. THE SOUND IS VERY LOUD THAT EMITS FROM THE JEEPS SPEAKERS AND STARTLES YOU ENOUGH YOU COULD MISTAKE IT FOR HITTING SOMETHING OR CAUSE AN ACCIDENT. WHEN IT HAPPENED THE FIRST TIME I NEARLY WENT INTO THE NEXT LANE NOT EXPECTING TO BE BLASTER WITH SOUND. AFTER THE SHORT SOUND THE RADIO DIES, WHEN IT COMES BACK ON IT HAS LOST ALL SETTINGS SUCH AS TIME, STATIONS, PHONE PAIRING. THIS PROBLEM IS WIDESPREAD AND LARGELY SEEMS TO BE IGNORED BY JEEP. THEY REPLACED MY RADIO WHEN IT SHORTED AT THE DEALERSHIP ONCE. NEW RADIO DOES THE SAME EXACT THING, WAS TOLD THE FIRMWARE IS MOST LIKELY DEFECTIVE. THIS HAS BEEN GOING ON IN THE WRANGLER AS WELL SINCE 2018.
Mfg Campaign: 11376396
Recall Date: Nov 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AT A LOW SPEED IN A RIGHT HAND TURN, A COMPLETE LOSS OF STEERING CONTROL OCCURRED. STEERING SEAMED TO LOCK UP. HAD TO STOP VEHICLE, USED SOME FORCE TO TURN STEERING WHEEL LEFT AND RIGHT. AFTER ATTEMPTING THIS TASK, WHEN TURNING TH STEERING WHEEL TO THE LEFT, ABILITY TO STEER RETURNED. VEHICLE WAS THEN MOVED INTO THE GARAGE AND LEFT. THIS OCCURRED2 DAYS AFTER VEHICLE WAS REPORTED BY DEALERSHIP AS BEING REPAIRED. THIS HAS OCCURRED SEVERAL TIMES, TURNED OVER TO DEALERSHIP FOR REPAIRS. I DO NOT FEEL SAFE OPERATING THIS VEHICLE.
Corrective Action:
AT A LOW SPEED IN A RIGHT HAND TURN, A COMPLETE LOSS OF STEERING CONTROL OCCURRED. STEERING SEAMED TO LOCK UP. HAD TO STOP VEHICLE, USED SOME FORCE TO TURN STEERING WHEEL LEFT AND RIGHT. AFTER ATTEMPTING THIS TASK, WHEN TURNING TH STEERING WHEEL TO THE LEFT, ABILITY TO STEER RETURNED. VEHICLE WAS THEN MOVED INTO THE GARAGE AND LEFT. THIS OCCURRED2 DAYS AFTER VEHICLE WAS REPORTED BY DEALERSHIP AS BEING REPAIRED. THIS HAS OCCURRED SEVERAL TIMES, TURNED OVER TO DEALERSHIP FOR REPAIRS. I DO NOT FEEL SAFE OPERATING THIS VEHICLE.
Additional Notes:
AT A LOW SPEED IN A RIGHT HAND TURN, A COMPLETE LOSS OF STEERING CONTROL OCCURRED. STEERING SEAMED TO LOCK UP. HAD TO STOP VEHICLE, USED SOME FORCE TO TURN STEERING WHEEL LEFT AND RIGHT. AFTER ATTEMPTING THIS TASK, WHEN TURNING TH STEERING WHEEL TO THE LEFT, ABILITY TO STEER RETURNED. VEHICLE WAS THEN MOVED INTO THE GARAGE AND LEFT. THIS OCCURRED2 DAYS AFTER VEHICLE WAS REPORTED BY DEALERSHIP AS BEING REPAIRED. THIS HAS OCCURRED SEVERAL TIMES, TURNED OVER TO DEALERSHIP FOR REPAIRS. I DO NOT FEEL SAFE OPERATING THIS VEHICLE.
Mfg Campaign: 11375873
Recall Date: Nov 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
1 INCH OF PLAY IN STEERING WHEEL BOTH RIGHT AND LEFT OF CENTER AT ALL TIMES. VEHICLE WANDERS AND REQUIRES CONSTANT CORRECTION TO HOLD A STRAIGHT LINE AT ALL SPEEDS. DRIVING AT HIGHWAY SPEEDS (55+) IS DANGEROUS AND REQUIRES REPEATED BACK AND FORTH MOTION TO KEEP VEHICLE IN LANE.
Corrective Action:
1 INCH OF PLAY IN STEERING WHEEL BOTH RIGHT AND LEFT OF CENTER AT ALL TIMES. VEHICLE WANDERS AND REQUIRES CONSTANT CORRECTION TO HOLD A STRAIGHT LINE AT ALL SPEEDS. DRIVING AT HIGHWAY SPEEDS (55+) IS DANGEROUS AND REQUIRES REPEATED BACK AND FORTH MOTION TO KEEP VEHICLE IN LANE.
Additional Notes:
1 INCH OF PLAY IN STEERING WHEEL BOTH RIGHT AND LEFT OF CENTER AT ALL TIMES. VEHICLE WANDERS AND REQUIRES CONSTANT CORRECTION TO HOLD A STRAIGHT LINE AT ALL SPEEDS. DRIVING AT HIGHWAY SPEEDS (55+) IS DANGEROUS AND REQUIRES REPEATED BACK AND FORTH MOTION TO KEEP VEHICLE IN LANE.
Mfg Campaign: 11375738
Recall Date: Nov 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING IS UNSTABLE AT HIGHWAYS SPEED WITH WANDERING AND CONSTANT STEERING CORRECTION NEEDED. AT TIMES, THERE SEEMS TO BE NOTCHY FEELING WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS - JUST A BIT OF RESISTANCE THEN IT'S GONE. THE WANDER AND STEERING CORRECTION IS WORSE THE WARMER IT IS. I PICKED THE DATE OF MY LAST LONGER TRIP BUT IT'S BEEN COMMON SINCE SUMMER 2020.
Corrective Action:
THE STEERING IS UNSTABLE AT HIGHWAYS SPEED WITH WANDERING AND CONSTANT STEERING CORRECTION NEEDED. AT TIMES, THERE SEEMS TO BE NOTCHY FEELING WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS - JUST A BIT OF RESISTANCE THEN IT'S GONE. THE WANDER AND STEERING CORRECTION IS WORSE THE WARMER IT IS. I PICKED THE DATE OF MY LAST LONGER TRIP BUT IT'S BEEN COMMON SINCE SUMMER 2020.
Additional Notes:
THE STEERING IS UNSTABLE AT HIGHWAYS SPEED WITH WANDERING AND CONSTANT STEERING CORRECTION NEEDED. AT TIMES, THERE SEEMS TO BE NOTCHY FEELING WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS - JUST A BIT OF RESISTANCE THEN IT'S GONE. THE WANDER AND STEERING CORRECTION IS WORSE THE WARMER IT IS. I PICKED THE DATE OF MY LAST LONGER TRIP BUT IT'S BEEN COMMON SINCE SUMMER 2020.
Mfg Campaign: 11375562
Recall Date: Nov 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE STEERING IS VERY LOOSE AT HIGHWAY SPEED REQUIRING CONSTANT CORRECTIONS. THE VEHICLE WILL WONDER WITHIN THE LANE. IT ALSO FEELS LIKE THERE IS A DEAD ZONE IN THE STEERING WHEEL THAT'S FAR ABOVE ANY OTHER VEHICLE I HAVE DRIVEN
Corrective Action:
THE VEHICLE STEERING IS VERY LOOSE AT HIGHWAY SPEED REQUIRING CONSTANT CORRECTIONS. THE VEHICLE WILL WONDER WITHIN THE LANE. IT ALSO FEELS LIKE THERE IS A DEAD ZONE IN THE STEERING WHEEL THAT'S FAR ABOVE ANY OTHER VEHICLE I HAVE DRIVEN
Additional Notes:
THE VEHICLE STEERING IS VERY LOOSE AT HIGHWAY SPEED REQUIRING CONSTANT CORRECTIONS. THE VEHICLE WILL WONDER WITHIN THE LANE. IT ALSO FEELS LIKE THERE IS A DEAD ZONE IN THE STEERING WHEEL THAT'S FAR ABOVE ANY OTHER VEHICLE I HAVE DRIVEN
Mfg Campaign: 11375631
Recall Date: Nov 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I EXPERIENCE THE EXTREME VIBRATION ON HIGHWAY SPEEDS IN MY STEERING WHEN I HIT SMALL BUMPS. DEATH WOBBLE IT IS COMMONLY CALLED. I ASKED THEM TO FIX IT ONCE AND IT IS STILL THERE.
Corrective Action:
I EXPERIENCE THE EXTREME VIBRATION ON HIGHWAY SPEEDS IN MY STEERING WHEN I HIT SMALL BUMPS. DEATH WOBBLE IT IS COMMONLY CALLED. I ASKED THEM TO FIX IT ONCE AND IT IS STILL THERE.
Additional Notes:
I EXPERIENCE THE EXTREME VIBRATION ON HIGHWAY SPEEDS IN MY STEERING WHEN I HIT SMALL BUMPS. DEATH WOBBLE IT IS COMMONLY CALLED. I ASKED THEM TO FIX IT ONCE AND IT IS STILL THERE.
Mfg Campaign: 11375378
Recall Date: Nov 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
FCA HAS ADMITTED TO BAD TSB STEERING GEAR AND HAS NOT RECALLED THE VEHICLE FOR THE PART BUT HAS MADE THE PART AVAILABLE FOR FREE FOR THOSE WHO HAVE HAD ISSUES WITH STEERING BEING WOBBLY. THEY NO LONGER STATE PART IS AVAILABLE. THEY HAVE CANCELED ALL PART REQUESTS.
Corrective Action:
FCA HAS ADMITTED TO BAD TSB STEERING GEAR AND HAS NOT RECALLED THE VEHICLE FOR THE PART BUT HAS MADE THE PART AVAILABLE FOR FREE FOR THOSE WHO HAVE HAD ISSUES WITH STEERING BEING WOBBLY. THEY NO LONGER STATE PART IS AVAILABLE. THEY HAVE CANCELED ALL PART REQUESTS.
Additional Notes:
FCA HAS ADMITTED TO BAD TSB STEERING GEAR AND HAS NOT RECALLED THE VEHICLE FOR THE PART BUT HAS MADE THE PART AVAILABLE FOR FREE FOR THOSE WHO HAVE HAD ISSUES WITH STEERING BEING WOBBLY. THEY NO LONGER STATE PART IS AVAILABLE. THEY HAVE CANCELED ALL PART REQUESTS.
Mfg Campaign: 11375416
Recall Date: Nov 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
EXCESSIVE STEERING WHEEL PLAY OF APPROXIMATELY 5 TO 8 DEGREES BEFORE VEHICLE RESPONDS TO INPUTS. THIS CAN BE NOTICED DRIVING ON FLAT LEVEL STREET AND MOVING THE STEERING WHEEL FROM LEFT TO RIGHT UNTIL VEHICLE JUST STARTS TO RESPOND. STEERING PLAY SEEMS TO VARY A BIT BETWEEN VERY HOT AND VERY COLD OUTDOOR TEMPS. AT HIGHWAY SPEEDS VEHICLE REQUIRES CONSTANT FOCUSED ATTENTION TO MAINTAIN POSITION WITHIN LINES. IN HIGH WIND SITUATIONS AT HIGHWAY SPEEDS DRIVING FOR MORE THAN AN HOUR BECOMES STRESSFUL DUE TO TRYING TO KEEP VEHICLE ON ROAD. SO FAR THIS HAS NOT CAUSED AN ACCIDENT BUT DOES MAKE HIGHWAY DRIVING VERY ANNOYING AND STRESSFUL. IN CITY DRIVING THE STEERING IS NOT TOO BAD UNLESS DRIVING 40 OR FASTER. TURNING AND CORNERING STEERING RESPONSE SEEMS NORMAL WITHOUT THE PLAY, ONCE PRESSURE IS INITIATED IN THAT DIRECTION. PLAY SEEMS TO BE LOCALIZED IN THE NEUTRAL POSITION OF THE STEERING BOX. THIS IS A CONTINUING ISSUE WITH NO PART RECALL, THERE HAS BEEN A FCA TECHNICAL SERVICE BULLETIN TSB-0807420 GROUP 08 ELECTRICAL DATED AUGUST 10, 2020 BUT MANUFACTURE PARTS AND RESPONSE TO THIS ISSUE HAS BEEN UNACCEPTABLE.
Corrective Action:
EXCESSIVE STEERING WHEEL PLAY OF APPROXIMATELY 5 TO 8 DEGREES BEFORE VEHICLE RESPONDS TO INPUTS. THIS CAN BE NOTICED DRIVING ON FLAT LEVEL STREET AND MOVING THE STEERING WHEEL FROM LEFT TO RIGHT UNTIL VEHICLE JUST STARTS TO RESPOND. STEERING PLAY SEEMS TO VARY A BIT BETWEEN VERY HOT AND VERY COLD OUTDOOR TEMPS. AT HIGHWAY SPEEDS VEHICLE REQUIRES CONSTANT FOCUSED ATTENTION TO MAINTAIN POSITION WITHIN LINES. IN HIGH WIND SITUATIONS AT HIGHWAY SPEEDS DRIVING FOR MORE THAN AN HOUR BECOMES STRESSFUL DUE TO TRYING TO KEEP VEHICLE ON ROAD. SO FAR THIS HAS NOT CAUSED AN ACCIDENT BUT DOES MAKE HIGHWAY DRIVING VERY ANNOYING AND STRESSFUL. IN CITY DRIVING THE STEERING IS NOT TOO BAD UNLESS DRIVING 40 OR FASTER. TURNING AND CORNERING STEERING RESPONSE SEEMS NORMAL WITHOUT THE PLAY, ONCE PRESSURE IS INITIATED IN THAT DIRECTION. PLAY SEEMS TO BE LOCALIZED IN THE NEUTRAL POSITION OF THE STEERING BOX. THIS IS A CONTINUING ISSUE WITH NO PART RECALL, THERE HAS BEEN A FCA TECHNICAL SERVICE BULLETIN TSB-0807420 GROUP 08 ELECTRICAL DATED AUGUST 10, 2020 BUT MANUFACTURE PARTS AND RESPONSE TO THIS ISSUE HAS BEEN UNACCEPTABLE.
Additional Notes:
EXCESSIVE STEERING WHEEL PLAY OF APPROXIMATELY 5 TO 8 DEGREES BEFORE VEHICLE RESPONDS TO INPUTS. THIS CAN BE NOTICED DRIVING ON FLAT LEVEL STREET AND MOVING THE STEERING WHEEL FROM LEFT TO RIGHT UNTIL VEHICLE JUST STARTS TO RESPOND. STEERING PLAY SEEMS TO VARY A BIT BETWEEN VERY HOT AND VERY COLD OUTDOOR TEMPS. AT HIGHWAY SPEEDS VEHICLE REQUIRES CONSTANT FOCUSED ATTENTION TO MAINTAIN POSITION WITHIN LINES. IN HIGH WIND SITUATIONS AT HIGHWAY SPEEDS DRIVING FOR MORE THAN AN HOUR BECOMES STRESSFUL DUE TO TRYING TO KEEP VEHICLE ON ROAD. SO FAR THIS HAS NOT CAUSED AN ACCIDENT BUT DOES MAKE HIGHWAY DRIVING VERY ANNOYING AND STRESSFUL. IN CITY DRIVING THE STEERING IS NOT TOO BAD UNLESS DRIVING 40 OR FASTER. TURNING AND CORNERING STEERING RESPONSE SEEMS NORMAL WITHOUT THE PLAY, ONCE PRESSURE IS INITIATED IN THAT DIRECTION. PLAY SEEMS TO BE LOCALIZED IN THE NEUTRAL POSITION OF THE STEERING BOX. THIS IS A CONTINUING ISSUE WITH NO PART RECALL, THERE HAS BEEN A FCA TECHNICAL SERVICE BULLETIN TSB-0807420 GROUP 08 ELECTRICAL DATED AUGUST 10, 2020 BUT MANUFACTURE PARTS AND RESPONSE TO THIS ISSUE HAS BEEN UNACCEPTABLE.
Mfg Campaign: 11375463
Recall Date: Nov 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
SINCE THE VEHICLE WAS NEW, IT WONDERS AT HIGHWAY SPEEDS. THERE IS A LOT OF PLAY IN THE STEERING WHEEL/GEAR BOX. IT REQUIRES CONSTANT CORRECTION TO MAINTAIN THE LANE AND IS DANGEROUS AND WILL FATIGUE THE DRIVER ON LONGER DRIVES.
Corrective Action:
SINCE THE VEHICLE WAS NEW, IT WONDERS AT HIGHWAY SPEEDS. THERE IS A LOT OF PLAY IN THE STEERING WHEEL/GEAR BOX. IT REQUIRES CONSTANT CORRECTION TO MAINTAIN THE LANE AND IS DANGEROUS AND WILL FATIGUE THE DRIVER ON LONGER DRIVES.
Additional Notes:
SINCE THE VEHICLE WAS NEW, IT WONDERS AT HIGHWAY SPEEDS. THERE IS A LOT OF PLAY IN THE STEERING WHEEL/GEAR BOX. IT REQUIRES CONSTANT CORRECTION TO MAINTAIN THE LANE AND IS DANGEROUS AND WILL FATIGUE THE DRIVER ON LONGER DRIVES.
Mfg Campaign: 11375167
Recall Date: Nov 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING HAS A LOT OF PLAY AND THE VEHICLES WANDERS EXCESSIVELY ON THE HIGHWAY. IT IS WORSE IN WARMER WEATHER AND WHEN TOWING.
Corrective Action:
THE STEERING HAS A LOT OF PLAY AND THE VEHICLES WANDERS EXCESSIVELY ON THE HIGHWAY. IT IS WORSE IN WARMER WEATHER AND WHEN TOWING.
Additional Notes:
THE STEERING HAS A LOT OF PLAY AND THE VEHICLES WANDERS EXCESSIVELY ON THE HIGHWAY. IT IS WORSE IN WARMER WEATHER AND WHEN TOWING.
Mfg Campaign: 11375185
Recall Date: Nov 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY 2020 JEEP GLADIATOR MOJAVE MODEL HAS A MAJOR ISSUE WITH ITS STEERING, WHEN DRIVING ON THE FREEWAY THE VEHICLE WANTS TO WANDER OUT OF THE LANE (WHILE THE STEERING WHEEL IS KEPT STRAIGHT), THE VEHICLE WILL WANDER SIDE TO SIDE AND GO OUTSIDE OF THE DRIVING LANE. TO KEEP THE VEHICLE IN THE LANE ONE HAS TO DO MULTIPLE STEERING CORRECTIONS TO KEEP THE VEHICLE DRIVING STRAIGHT. AS AN OWNER OF MANY PREVIOUS JEEPS I HAVE NEVER SEEN IT LIKE THIS BEFORE. ALIGNMENT IS GOOD, AND THE VEHICLE IS STOCK, STOCK SUSPENSION AND WHEELS AND TIRES. THIS POOR STEERING PERFORMANCE WAS LIKE THIS WHEN NEW AND PICKED UP FROM THE DEALER. IT IS VERY DANGEROUS AND MY WIFE IS SCARED TO DRIVE THE GLADIATOR, THERE NEEDS TO BE A NATIONWIDE RECALL TO ADDRESS THIS SAFETY ISSUE FOR THE STEERING RACK.
Corrective Action:
MY 2020 JEEP GLADIATOR MOJAVE MODEL HAS A MAJOR ISSUE WITH ITS STEERING, WHEN DRIVING ON THE FREEWAY THE VEHICLE WANTS TO WANDER OUT OF THE LANE (WHILE THE STEERING WHEEL IS KEPT STRAIGHT), THE VEHICLE WILL WANDER SIDE TO SIDE AND GO OUTSIDE OF THE DRIVING LANE. TO KEEP THE VEHICLE IN THE LANE ONE HAS TO DO MULTIPLE STEERING CORRECTIONS TO KEEP THE VEHICLE DRIVING STRAIGHT. AS AN OWNER OF MANY PREVIOUS JEEPS I HAVE NEVER SEEN IT LIKE THIS BEFORE. ALIGNMENT IS GOOD, AND THE VEHICLE IS STOCK, STOCK SUSPENSION AND WHEELS AND TIRES. THIS POOR STEERING PERFORMANCE WAS LIKE THIS WHEN NEW AND PICKED UP FROM THE DEALER. IT IS VERY DANGEROUS AND MY WIFE IS SCARED TO DRIVE THE GLADIATOR, THERE NEEDS TO BE A NATIONWIDE RECALL TO ADDRESS THIS SAFETY ISSUE FOR THE STEERING RACK.
Additional Notes:
MY 2020 JEEP GLADIATOR MOJAVE MODEL HAS A MAJOR ISSUE WITH ITS STEERING, WHEN DRIVING ON THE FREEWAY THE VEHICLE WANTS TO WANDER OUT OF THE LANE (WHILE THE STEERING WHEEL IS KEPT STRAIGHT), THE VEHICLE WILL WANDER SIDE TO SIDE AND GO OUTSIDE OF THE DRIVING LANE. TO KEEP THE VEHICLE IN THE LANE ONE HAS TO DO MULTIPLE STEERING CORRECTIONS TO KEEP THE VEHICLE DRIVING STRAIGHT. AS AN OWNER OF MANY PREVIOUS JEEPS I HAVE NEVER SEEN IT LIKE THIS BEFORE. ALIGNMENT IS GOOD, AND THE VEHICLE IS STOCK, STOCK SUSPENSION AND WHEELS AND TIRES. THIS POOR STEERING PERFORMANCE WAS LIKE THIS WHEN NEW AND PICKED UP FROM THE DEALER. IT IS VERY DANGEROUS AND MY WIFE IS SCARED TO DRIVE THE GLADIATOR, THERE NEEDS TO BE A NATIONWIDE RECALL TO ADDRESS THIS SAFETY ISSUE FOR THE STEERING RACK.
Mfg Campaign: 11375296
Recall Date: Nov 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHILE DRIVING AT ALL SPEEDS ON HIGHWAY AND SIDE ROADS WHILE TRAVELING STRAIGHT THE VEHICLE WANDERS BOTH TO THE LEFT AND THE RIGHT. THERE IS ALSO ALOT OF PLAY IN THE STEERING WHEEL.
Corrective Action:
WHILE DRIVING AT ALL SPEEDS ON HIGHWAY AND SIDE ROADS WHILE TRAVELING STRAIGHT THE VEHICLE WANDERS BOTH TO THE LEFT AND THE RIGHT. THERE IS ALSO ALOT OF PLAY IN THE STEERING WHEEL.
Additional Notes:
WHILE DRIVING AT ALL SPEEDS ON HIGHWAY AND SIDE ROADS WHILE TRAVELING STRAIGHT THE VEHICLE WANDERS BOTH TO THE LEFT AND THE RIGHT. THERE IS ALSO ALOT OF PLAY IN THE STEERING WHEEL.
Mfg Campaign: 11375318
Recall Date: Nov 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHILE TRAVELING AT APPROXIMATELY 70MPH ON THE INTERSTATE AFTER TRAVELING OVER A SMALL BUMP THE STEERING WHEEL SHOOK VIOLENTLY FOR 3 TO 4 SECONDS UNTIL I SLOWED DOWN THE VEHICLE TO APPROXIMATELY 50MPH. A MILE OR SO DOWN THE ROAD THE VEHICLE DID THE SAME THING AT ABOUT THE SAME SPEED
Corrective Action:
WHILE TRAVELING AT APPROXIMATELY 70MPH ON THE INTERSTATE AFTER TRAVELING OVER A SMALL BUMP THE STEERING WHEEL SHOOK VIOLENTLY FOR 3 TO 4 SECONDS UNTIL I SLOWED DOWN THE VEHICLE TO APPROXIMATELY 50MPH. A MILE OR SO DOWN THE ROAD THE VEHICLE DID THE SAME THING AT ABOUT THE SAME SPEED
Additional Notes:
WHILE TRAVELING AT APPROXIMATELY 70MPH ON THE INTERSTATE AFTER TRAVELING OVER A SMALL BUMP THE STEERING WHEEL SHOOK VIOLENTLY FOR 3 TO 4 SECONDS UNTIL I SLOWED DOWN THE VEHICLE TO APPROXIMATELY 50MPH. A MILE OR SO DOWN THE ROAD THE VEHICLE DID THE SAME THING AT ABOUT THE SAME SPEED
Mfg Campaign: 11375319
Recall Date: Nov 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE PURCHASE THIS VEHICLE HAS HAD LOOSE AND UNRESPONSIVE STEERING. IT CURRENTLY HAS 1600 MILES AND HAS BEEN IN THE SHOP MULTIPLE TIMES. I AM TOLD THE STEERING GEAR NEEDS TO BE REPLACED UNDER A CAMPAIGN HOWEVER THERE IS NO DECAL AS OF YET. JEEP DOES NOT HAVE THE REQUIRED PARTS IN STOCK AND I AM BEING TOLD IT MAY BE MONTHS UNTIL A REPAIR IS AVAILABLE FOR MY VEHICLE. I ALSO HAVE A PROBLEM WITH THE U CONNECT SYSTEM CRASHING WHICH ALSO CONTROLS MOST OF THE INTERIOR OF THE VEHICLE AND RENDERS MOST OF THOSE ITEMS LIKE THE HVAC INOPERABLE UNTIL THE SYSTEM IS RESET. BOTH OF THESE ISSUES ARE CONSTANTLY PRESENT. THE STEERING ISSUE IS A NUSSINACE BELOW 40MPH AND NEARLY UNCONTROLLABLE AT HIGHWAY SPEEDS. I FEEL COMPLETELY UNSAFE IN THE VEHICLE. THE STEERING WHEEL SITS APPROX 15-20 DEGREES TO THE LEFT TO GO STRAIGHT AND YOU CAN MOVE THE WHEEL THE SAME DISTANCE TO THE RIGHT BEFORE IT REACTS. TO MAINTAIN A STRAIGHT LINE YOU MUST CONSTANTLY OVER CORRECT THE WHEEL.
Corrective Action:
SINCE PURCHASE THIS VEHICLE HAS HAD LOOSE AND UNRESPONSIVE STEERING. IT CURRENTLY HAS 1600 MILES AND HAS BEEN IN THE SHOP MULTIPLE TIMES. I AM TOLD THE STEERING GEAR NEEDS TO BE REPLACED UNDER A CAMPAIGN HOWEVER THERE IS NO DECAL AS OF YET. JEEP DOES NOT HAVE THE REQUIRED PARTS IN STOCK AND I AM BEING TOLD IT MAY BE MONTHS UNTIL A REPAIR IS AVAILABLE FOR MY VEHICLE. I ALSO HAVE A PROBLEM WITH THE U CONNECT SYSTEM CRASHING WHICH ALSO CONTROLS MOST OF THE INTERIOR OF THE VEHICLE AND RENDERS MOST OF THOSE ITEMS LIKE THE HVAC INOPERABLE UNTIL THE SYSTEM IS RESET. BOTH OF THESE ISSUES ARE CONSTANTLY PRESENT. THE STEERING ISSUE IS A NUSSINACE BELOW 40MPH AND NEARLY UNCONTROLLABLE AT HIGHWAY SPEEDS. I FEEL COMPLETELY UNSAFE IN THE VEHICLE. THE STEERING WHEEL SITS APPROX 15-20 DEGREES TO THE LEFT TO GO STRAIGHT AND YOU CAN MOVE THE WHEEL THE SAME DISTANCE TO THE RIGHT BEFORE IT REACTS. TO MAINTAIN A STRAIGHT LINE YOU MUST CONSTANTLY OVER CORRECT THE WHEEL.
Additional Notes:
SINCE PURCHASE THIS VEHICLE HAS HAD LOOSE AND UNRESPONSIVE STEERING. IT CURRENTLY HAS 1600 MILES AND HAS BEEN IN THE SHOP MULTIPLE TIMES. I AM TOLD THE STEERING GEAR NEEDS TO BE REPLACED UNDER A CAMPAIGN HOWEVER THERE IS NO DECAL AS OF YET. JEEP DOES NOT HAVE THE REQUIRED PARTS IN STOCK AND I AM BEING TOLD IT MAY BE MONTHS UNTIL A REPAIR IS AVAILABLE FOR MY VEHICLE. I ALSO HAVE A PROBLEM WITH THE U CONNECT SYSTEM CRASHING WHICH ALSO CONTROLS MOST OF THE INTERIOR OF THE VEHICLE AND RENDERS MOST OF THOSE ITEMS LIKE THE HVAC INOPERABLE UNTIL THE SYSTEM IS RESET. BOTH OF THESE ISSUES ARE CONSTANTLY PRESENT. THE STEERING ISSUE IS A NUSSINACE BELOW 40MPH AND NEARLY UNCONTROLLABLE AT HIGHWAY SPEEDS. I FEEL COMPLETELY UNSAFE IN THE VEHICLE. THE STEERING WHEEL SITS APPROX 15-20 DEGREES TO THE LEFT TO GO STRAIGHT AND YOU CAN MOVE THE WHEEL THE SAME DISTANCE TO THE RIGHT BEFORE IT REACTS. TO MAINTAIN A STRAIGHT LINE YOU MUST CONSTANTLY OVER CORRECT THE WHEEL.
Mfg Campaign: 11375048
Recall Date: Nov 17, 2020
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