Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY VEHICLES TRANSMISSION, BEGINNING AT 30,000 MILES, STARTED TO LOCK UP. THE SERVICE TRANSMISSION AND SERVICE ENGINE LIGHTS BOTH ACTIVATED. THIS ONLY OCCURRED WHILE THE VEHICLE WAS PARKED AND IDLED. I HAD TO PRESS GAS TURN VEHICLE OFF FOR A COUPLE OF MINUTES AND RESTART TO RESET THE TRANSMISSION ICON. THE SAME LOCK UP STARTED TO HAPPEN WHILE DRIVING AFTER I PASSED THE 36,000 MILES MARK. I WAS ON THE HIGHWAY USING CRUISE CONTROL AND THE VEHICLE LOCKED UP AND STARTED TO SLOW DOWN. I COULD NOT ACCELERATE SO I HAD TO PUT MY HAZARDS AND PULL OVER. THIS HAPPENS VERY OFTEN NOW. AUTOZONE STATES THE CODE POPS UP WITH U1428. I THEN START TO HAVE START UP ISSUES AT 50,000 MILES. THE START/STOP SYSTEM IS UNAVAILABLE AND THE LIGHT REFLECT 'A!' HAS BEEN ACTIVARE SINCE. THIS HAS CAUSED MY VEHICLE TO GET REALLY HOT. CONSTANT OIL BURNING. AND GAS BURNING. WHEN AUTOZONE CHECK CODE IT POPPED UP P1DD2 (WITH NO DESCRIPTION OF WHAT THE CODE WAS CAUSED BY). THE VEHICLE ELECTRICAL IS NOT STABLE. IN MULTIPLE INSTANCES MY VEHICLE LIGHTS AND POWER HAVE GONE IN AND OUT WHILE IDLE AND DRIVING. IT SLOWS DOWN MY VEHICLE SUDDENLY. I HAVE HEARD A LOT ABOUT TRANSMISSION AND ENGINE ISSUES WITH THE NEWER JEEPS BUT I DIDN'T THINK THIS WOULD HAPPEN TO ME. I DON'T THINK MY VEHICLE IS SAFE AND WOULD LIKE A MORE PROFESSIONAL INPUT SINCE THE DEALERSHIP I BOUGHT THE VEHICLE FROM IS NEVER AVAILABLE TO ASSIST.
Corrective Action:
MY VEHICLES TRANSMISSION, BEGINNING AT 30,000 MILES, STARTED TO LOCK UP. THE SERVICE TRANSMISSION AND SERVICE ENGINE LIGHTS BOTH ACTIVATED. THIS ONLY OCCURRED WHILE THE VEHICLE WAS PARKED AND IDLED. I HAD TO PRESS GAS TURN VEHICLE OFF FOR A COUPLE OF MINUTES AND RESTART TO RESET THE TRANSMISSION ICON. THE SAME LOCK UP STARTED TO HAPPEN WHILE DRIVING AFTER I PASSED THE 36,000 MILES MARK. I WAS ON THE HIGHWAY USING CRUISE CONTROL AND THE VEHICLE LOCKED UP AND STARTED TO SLOW DOWN. I COULD NOT ACCELERATE SO I HAD TO PUT MY HAZARDS AND PULL OVER. THIS HAPPENS VERY OFTEN NOW. AUTOZONE STATES THE CODE POPS UP WITH U1428. I THEN START TO HAVE START UP ISSUES AT 50,000 MILES. THE START/STOP SYSTEM IS UNAVAILABLE AND THE LIGHT REFLECT 'A!' HAS BEEN ACTIVARE SINCE. THIS HAS CAUSED MY VEHICLE TO GET REALLY HOT. CONSTANT OIL BURNING. AND GAS BURNING. WHEN AUTOZONE CHECK CODE IT POPPED UP P1DD2 (WITH NO DESCRIPTION OF WHAT THE CODE WAS CAUSED BY). THE VEHICLE ELECTRICAL IS NOT STABLE. IN MULTIPLE INSTANCES MY VEHICLE LIGHTS AND POWER HAVE GONE IN AND OUT WHILE IDLE AND DRIVING. IT SLOWS DOWN MY VEHICLE SUDDENLY. I HAVE HEARD A LOT ABOUT TRANSMISSION AND ENGINE ISSUES WITH THE NEWER JEEPS BUT I DIDN'T THINK THIS WOULD HAPPEN TO ME. I DON'T THINK MY VEHICLE IS SAFE AND WOULD LIKE A MORE PROFESSIONAL INPUT SINCE THE DEALERSHIP I BOUGHT THE VEHICLE FROM IS NEVER AVAILABLE TO ASSIST.
Additional Notes:
MY VEHICLES TRANSMISSION, BEGINNING AT 30,000 MILES, STARTED TO LOCK UP. THE SERVICE TRANSMISSION AND SERVICE ENGINE LIGHTS BOTH ACTIVATED. THIS ONLY OCCURRED WHILE THE VEHICLE WAS PARKED AND IDLED. I HAD TO PRESS GAS TURN VEHICLE OFF FOR A COUPLE OF MINUTES AND RESTART TO RESET THE TRANSMISSION ICON. THE SAME LOCK UP STARTED TO HAPPEN WHILE DRIVING AFTER I PASSED THE 36,000 MILES MARK. I WAS ON THE HIGHWAY USING CRUISE CONTROL AND THE VEHICLE LOCKED UP AND STARTED TO SLOW DOWN. I COULD NOT ACCELERATE SO I HAD TO PUT MY HAZARDS AND PULL OVER. THIS HAPPENS VERY OFTEN NOW. AUTOZONE STATES THE CODE POPS UP WITH U1428. I THEN START TO HAVE START UP ISSUES AT 50,000 MILES. THE START/STOP SYSTEM IS UNAVAILABLE AND THE LIGHT REFLECT 'A!' HAS BEEN ACTIVARE SINCE. THIS HAS CAUSED MY VEHICLE TO GET REALLY HOT. CONSTANT OIL BURNING. AND GAS BURNING. WHEN AUTOZONE CHECK CODE IT POPPED UP P1DD2 (WITH NO DESCRIPTION OF WHAT THE CODE WAS CAUSED BY). THE VEHICLE ELECTRICAL IS NOT STABLE. IN MULTIPLE INSTANCES MY VEHICLE LIGHTS AND POWER HAVE GONE IN AND OUT WHILE IDLE AND DRIVING. IT SLOWS DOWN MY VEHICLE SUDDENLY. I HAVE HEARD A LOT ABOUT TRANSMISSION AND ENGINE ISSUES WITH THE NEWER JEEPS BUT I DIDN'T THINK THIS WOULD HAPPEN TO ME. I DON'T THINK MY VEHICLE IS SAFE AND WOULD LIKE A MORE PROFESSIONAL INPUT SINCE THE DEALERSHIP I BOUGHT THE VEHICLE FROM IS NEVER AVAILABLE TO ASSIST.
Mfg Campaign: 11243310
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR, WITHOUT WARNING THIS JEEP STALLS, PUTTING MY WIFE IN A POTENTIALLY FATAL OR INJURIOUS ACCIDENT SITUATION. DEALERSHIP SAID THEY KNOW AND ACCEPT AS NORMAL THIS BRAND NEW CAR BURNING A QUART OF OIL EVERY 2000 MILES AND THAT IF THE CAR GETS LOW ON OIL IT WILL QUIT RUNNING, BUT THEY NEVER TELL THE OWNER OF THE CAR, THEY ONLY SAY COME BACK IN 5000 MILES FOR NEXT OIL CHANGE, MEANWHILE THE CAR STARTS STALLING AT 3-4000 MILES
Corrective Action:
WHILE DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR, WITHOUT WARNING THIS JEEP STALLS, PUTTING MY WIFE IN A POTENTIALLY FATAL OR INJURIOUS ACCIDENT SITUATION. DEALERSHIP SAID THEY KNOW AND ACCEPT AS NORMAL THIS BRAND NEW CAR BURNING A QUART OF OIL EVERY 2000 MILES AND THAT IF THE CAR GETS LOW ON OIL IT WILL QUIT RUNNING, BUT THEY NEVER TELL THE OWNER OF THE CAR, THEY ONLY SAY COME BACK IN 5000 MILES FOR NEXT OIL CHANGE, MEANWHILE THE CAR STARTS STALLING AT 3-4000 MILES
Additional Notes:
WHILE DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR, WITHOUT WARNING THIS JEEP STALLS, PUTTING MY WIFE IN A POTENTIALLY FATAL OR INJURIOUS ACCIDENT SITUATION. DEALERSHIP SAID THEY KNOW AND ACCEPT AS NORMAL THIS BRAND NEW CAR BURNING A QUART OF OIL EVERY 2000 MILES AND THAT IF THE CAR GETS LOW ON OIL IT WILL QUIT RUNNING, BUT THEY NEVER TELL THE OWNER OF THE CAR, THEY ONLY SAY COME BACK IN 5000 MILES FOR NEXT OIL CHANGE, MEANWHILE THE CAR STARTS STALLING AT 3-4000 MILES
Mfg Campaign: 11243399
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR, WITHOUT WARNING THIS JEEP STALLS, PUTTING MY WIFE IN A POTENTIALLY FATAL OR INJURIOUS ACCIDENT SITUATION. DEALERSHIP SAID THEY KNOW AND ACCEPT AS NORMAL THIS BRAND NEW CAR BURNING A QUART OF OIL EVERY 2000 MILES AND THAT IF THE CAR GETS LOW ON OIL IT WILL QUIT RUNNING, BUT THEY NEVER TELL THE OWNER OF THE CAR, THEY ONLY SAY COME BACK IN 5000 MILES FOR NEXT OIL CHANGE, MEANWHILE THE CAR STARTS STALLING AT 3-4000 MILES
Corrective Action:
WHILE DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR, WITHOUT WARNING THIS JEEP STALLS, PUTTING MY WIFE IN A POTENTIALLY FATAL OR INJURIOUS ACCIDENT SITUATION. DEALERSHIP SAID THEY KNOW AND ACCEPT AS NORMAL THIS BRAND NEW CAR BURNING A QUART OF OIL EVERY 2000 MILES AND THAT IF THE CAR GETS LOW ON OIL IT WILL QUIT RUNNING, BUT THEY NEVER TELL THE OWNER OF THE CAR, THEY ONLY SAY COME BACK IN 5000 MILES FOR NEXT OIL CHANGE, MEANWHILE THE CAR STARTS STALLING AT 3-4000 MILES
Additional Notes:
WHILE DRIVING DOWN THE FREEWAY AT ABOUT 65 MILES PER HOUR, WITHOUT WARNING THIS JEEP STALLS, PUTTING MY WIFE IN A POTENTIALLY FATAL OR INJURIOUS ACCIDENT SITUATION. DEALERSHIP SAID THEY KNOW AND ACCEPT AS NORMAL THIS BRAND NEW CAR BURNING A QUART OF OIL EVERY 2000 MILES AND THAT IF THE CAR GETS LOW ON OIL IT WILL QUIT RUNNING, BUT THEY NEVER TELL THE OWNER OF THE CAR, THEY ONLY SAY COME BACK IN 5000 MILES FOR NEXT OIL CHANGE, MEANWHILE THE CAR STARTS STALLING AT 3-4000 MILES
Mfg Campaign: 11243399
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Corrective Action:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Additional Notes:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Mfg Campaign: 11243151
Recall Date: Aug 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Corrective Action:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Additional Notes:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Mfg Campaign: 11243151
Recall Date: Aug 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Corrective Action:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Additional Notes:
WHILE STOPPED AT A STOP LIGHT AUTO START/STOP TURNED THE CAR OFF AS NORMAL. A FEW MOMENTS LATER THE BRAKE LIGHT ILLUMINATED ON THE DASH AND THE ELECTRONIC EMERGENCY BRAKE TURNED ON. I RELEASED MY FOOT FROM THE BRAKE TO SEE IF THE CAR WOULD START BACK UP IT WOULD NOT. THE DASH READ OUT IN PARK AND START. I ATTEMPTED HOWEVER CAR WOULD NOT START. THE EMERGENCY BRAKE WOULD NOT TURN OFF EITHER. I HAD TO CALL ROAD SIDE ASSISTANCE FOR A TOW. VEHICLE ONLY HAS 11,400 MILES. THE CAR IS AT THE DEALERSHIP I AM WAITING ON THEIR INVESTIGATION.
Mfg Campaign: 11243151
Recall Date: Aug 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I GOT INTO MY VEHICLE WHEN A PULL OUT OF MY PARKING SPOT THE VEHICLE SHUT OFF. I PUT THE VEHICLE IN NEUTRAL WITH THE PARKING BRAKE ON A TRIED TO START IT. THE VEHICLE WOULD CRANK BUT NOT START. I ATTEMPTED TO START THE VEHICLE SEVERAL TIMES UNTIL IT FINALLY TURNED ON.
Corrective Action:
I GOT INTO MY VEHICLE WHEN A PULL OUT OF MY PARKING SPOT THE VEHICLE SHUT OFF. I PUT THE VEHICLE IN NEUTRAL WITH THE PARKING BRAKE ON A TRIED TO START IT. THE VEHICLE WOULD CRANK BUT NOT START. I ATTEMPTED TO START THE VEHICLE SEVERAL TIMES UNTIL IT FINALLY TURNED ON.
Additional Notes:
I GOT INTO MY VEHICLE WHEN A PULL OUT OF MY PARKING SPOT THE VEHICLE SHUT OFF. I PUT THE VEHICLE IN NEUTRAL WITH THE PARKING BRAKE ON A TRIED TO START IT. THE VEHICLE WOULD CRANK BUT NOT START. I ATTEMPTED TO START THE VEHICLE SEVERAL TIMES UNTIL IT FINALLY TURNED ON.
Mfg Campaign: 11242190
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE STALLS AFTER CAR HAS STOPPED AT STOP LIGHT OR STOP SIGN. VEHICLE WILL PROPERLY TURN OFF DUE TO AUTO SHUT OFF. REMOVE FOOT FROM BRAKE, VEHICLE STARTS AND BEGINS TO MOVE. VEHICLE WILL THEN STALL QUICKLY AFTER IN INTERSECTION. OPERATOR NEEDS TO PUT CAR IN PARK, TURN VEHICLE BACK ON AND BEGIN MOVING. PROBLEM HAS REPEATEDLY HAPPENED DURING CITY DRIVING AT STOPS SIGNS.
Corrective Action:
VEHICLE STALLS AFTER CAR HAS STOPPED AT STOP LIGHT OR STOP SIGN. VEHICLE WILL PROPERLY TURN OFF DUE TO AUTO SHUT OFF. REMOVE FOOT FROM BRAKE, VEHICLE STARTS AND BEGINS TO MOVE. VEHICLE WILL THEN STALL QUICKLY AFTER IN INTERSECTION. OPERATOR NEEDS TO PUT CAR IN PARK, TURN VEHICLE BACK ON AND BEGIN MOVING. PROBLEM HAS REPEATEDLY HAPPENED DURING CITY DRIVING AT STOPS SIGNS.
Additional Notes:
VEHICLE STALLS AFTER CAR HAS STOPPED AT STOP LIGHT OR STOP SIGN. VEHICLE WILL PROPERLY TURN OFF DUE TO AUTO SHUT OFF. REMOVE FOOT FROM BRAKE, VEHICLE STARTS AND BEGINS TO MOVE. VEHICLE WILL THEN STALL QUICKLY AFTER IN INTERSECTION. OPERATOR NEEDS TO PUT CAR IN PARK, TURN VEHICLE BACK ON AND BEGIN MOVING. PROBLEM HAS REPEATEDLY HAPPENED DURING CITY DRIVING AT STOPS SIGNS.
Mfg Campaign: 11241060
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE TURNS OFF AND SAYS KEY FOB HAS LEFT. VEHICLE. CHRYSLER UNABLE TO FIX ISSUES OR ADDRESS IT. MAJOR SAFETY CONCERN
Corrective Action:
VEHICLE TURNS OFF AND SAYS KEY FOB HAS LEFT. VEHICLE. CHRYSLER UNABLE TO FIX ISSUES OR ADDRESS IT. MAJOR SAFETY CONCERN
Additional Notes:
VEHICLE TURNS OFF AND SAYS KEY FOB HAS LEFT. VEHICLE. CHRYSLER UNABLE TO FIX ISSUES OR ADDRESS IT. MAJOR SAFETY CONCERN
Mfg Campaign: 11241095
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
PURCHASED BRAND NEW WITH 11 MILES AND THE VEHICLE IS BURNING ONE GALLON OF OIL BETWEEN OIL CHANGES. CHRYSLER SAYS IN NORMAL SPECS. ENGINE AT RISK OF LOCKING UP IF NOT ADDING OIL AND CAN'T TRUST OIL LIGHT. WAS INFORMED TO NOT TRUST THE OIL LIGHT BY THE DEALERSHIP. BUT TOLD TO TRUST IT BY CHRYSLER CARES.*DT*JB *DT
Corrective Action:
PURCHASED BRAND NEW WITH 11 MILES AND THE VEHICLE IS BURNING ONE GALLON OF OIL BETWEEN OIL CHANGES. CHRYSLER SAYS IN NORMAL SPECS. ENGINE AT RISK OF LOCKING UP IF NOT ADDING OIL AND CAN'T TRUST OIL LIGHT. WAS INFORMED TO NOT TRUST THE OIL LIGHT BY THE DEALERSHIP. BUT TOLD TO TRUST IT BY CHRYSLER CARES.*DT*JB *DT
Additional Notes:
PURCHASED BRAND NEW WITH 11 MILES AND THE VEHICLE IS BURNING ONE GALLON OF OIL BETWEEN OIL CHANGES. CHRYSLER SAYS IN NORMAL SPECS. ENGINE AT RISK OF LOCKING UP IF NOT ADDING OIL AND CAN'T TRUST OIL LIGHT. WAS INFORMED TO NOT TRUST THE OIL LIGHT BY THE DEALERSHIP. BUT TOLD TO TRUST IT BY CHRYSLER CARES.*DT*JB *DT
Mfg Campaign: 11241098
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (LOCATED AT 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS CURRENTLY BEING TESTED FOR OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (LOCATED AT 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS CURRENTLY BEING TESTED FOR OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (LOCATED AT 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS CURRENTLY BEING TESTED FOR OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Mfg Campaign: 11240775
Recall Date: Jul 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (LOCATED AT 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS CURRENTLY BEING TESTED FOR OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (LOCATED AT 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS CURRENTLY BEING TESTED FOR OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (LOCATED AT 11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS LOW. THE VEHICLE WAS CURRENTLY BEING TESTED FOR OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Mfg Campaign: 11240775
Recall Date: Jul 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS ABOUT TO PULL OUT OF THE PARKING LOT WHILE IN DRIVE WHEN THE ENGINE SERVICE LIGHT CAME UP TELLING ME TO PULL MY CAR OVER AND COME TO A STOP BECAUSE THE VEHICLE WILL SHUT OFF. TOOK IT TO THE DEALER THEY SAID NOTHING WAS WRONG AND ERASED ALL MY ERROR MESSAGES AFTER IT WAS SCANNED. AS A STANDARD PROCEDURE OF JEEP THEY TOLD ME TO PICK UP THE VEHICLE AND DRIVE IT FOR 1,000 MILES AND IF THE CHECK ENGINE LIGHT APPEARED TO BRING IT IN AND THEN THEY WILL FIX IT. I FIND THIS IS UNSAFE TELLING ME TO GO DRIVE MY VEHICLE AND THERE IS A POSSIBILITY IT MAY TURN OFF WHILE I AM ON THE HIGHWAY.
Corrective Action:
I WAS ABOUT TO PULL OUT OF THE PARKING LOT WHILE IN DRIVE WHEN THE ENGINE SERVICE LIGHT CAME UP TELLING ME TO PULL MY CAR OVER AND COME TO A STOP BECAUSE THE VEHICLE WILL SHUT OFF. TOOK IT TO THE DEALER THEY SAID NOTHING WAS WRONG AND ERASED ALL MY ERROR MESSAGES AFTER IT WAS SCANNED. AS A STANDARD PROCEDURE OF JEEP THEY TOLD ME TO PICK UP THE VEHICLE AND DRIVE IT FOR 1,000 MILES AND IF THE CHECK ENGINE LIGHT APPEARED TO BRING IT IN AND THEN THEY WILL FIX IT. I FIND THIS IS UNSAFE TELLING ME TO GO DRIVE MY VEHICLE AND THERE IS A POSSIBILITY IT MAY TURN OFF WHILE I AM ON THE HIGHWAY.
Additional Notes:
I WAS ABOUT TO PULL OUT OF THE PARKING LOT WHILE IN DRIVE WHEN THE ENGINE SERVICE LIGHT CAME UP TELLING ME TO PULL MY CAR OVER AND COME TO A STOP BECAUSE THE VEHICLE WILL SHUT OFF. TOOK IT TO THE DEALER THEY SAID NOTHING WAS WRONG AND ERASED ALL MY ERROR MESSAGES AFTER IT WAS SCANNED. AS A STANDARD PROCEDURE OF JEEP THEY TOLD ME TO PICK UP THE VEHICLE AND DRIVE IT FOR 1,000 MILES AND IF THE CHECK ENGINE LIGHT APPEARED TO BRING IT IN AND THEN THEY WILL FIX IT. I FIND THIS IS UNSAFE TELLING ME TO GO DRIVE MY VEHICLE AND THERE IS A POSSIBILITY IT MAY TURN OFF WHILE I AM ON THE HIGHWAY.
Mfg Campaign: 11240907
Recall Date: Jul 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WE BOUGHT THE JEEP NEW WITH 8600 MILES ON IT. 4000 MILES AFTER OUR FIRST OIL CHANGE AT THE DEALER, THE ENGINE OIL LIGHT CAME ON WHILE TURNING A CORNER. I CHECKED THE OIL LEVEL TO WHICH I NEEDED TO ADD THREE QUARTS TO BRING IT BACK TO NORMAL. WE HAVE 20,000 MILES ON OUR CAR. THIS SEEMS TO BE A LOT OF OIL. THERE ARE NO OIL SPOTS OR DRIPS UNDER OUR CAR AND NO SMOKE IS COMING OUT FROM THE MUFFLER. ENGINE BAY IS CLEAN. I SEARCHED ONLINE AND FOUND MANY OTHER NEW JEEP OWNERS WITH THE SAME COMPLAINT. IS ANYTHING BEING DONE ABOUT THIS?
Corrective Action:
WE BOUGHT THE JEEP NEW WITH 8600 MILES ON IT. 4000 MILES AFTER OUR FIRST OIL CHANGE AT THE DEALER, THE ENGINE OIL LIGHT CAME ON WHILE TURNING A CORNER. I CHECKED THE OIL LEVEL TO WHICH I NEEDED TO ADD THREE QUARTS TO BRING IT BACK TO NORMAL. WE HAVE 20,000 MILES ON OUR CAR. THIS SEEMS TO BE A LOT OF OIL. THERE ARE NO OIL SPOTS OR DRIPS UNDER OUR CAR AND NO SMOKE IS COMING OUT FROM THE MUFFLER. ENGINE BAY IS CLEAN. I SEARCHED ONLINE AND FOUND MANY OTHER NEW JEEP OWNERS WITH THE SAME COMPLAINT. IS ANYTHING BEING DONE ABOUT THIS?
Additional Notes:
WE BOUGHT THE JEEP NEW WITH 8600 MILES ON IT. 4000 MILES AFTER OUR FIRST OIL CHANGE AT THE DEALER, THE ENGINE OIL LIGHT CAME ON WHILE TURNING A CORNER. I CHECKED THE OIL LEVEL TO WHICH I NEEDED TO ADD THREE QUARTS TO BRING IT BACK TO NORMAL. WE HAVE 20,000 MILES ON OUR CAR. THIS SEEMS TO BE A LOT OF OIL. THERE ARE NO OIL SPOTS OR DRIPS UNDER OUR CAR AND NO SMOKE IS COMING OUT FROM THE MUFFLER. ENGINE BAY IS CLEAN. I SEARCHED ONLINE AND FOUND MANY OTHER NEW JEEP OWNERS WITH THE SAME COMPLAINT. IS ANYTHING BEING DONE ABOUT THIS?
Mfg Campaign: 11234683
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
AFTER HAVING MY JEEP FOR LESS THAN 7,000 MILES, I NOTICED THAT MY FRONT TWO TIRES WERE COMPLETELY BALD ON THE INSIDES. BROUGHT IT TO MULTIPLE SHOPS AND THE DEALERSHIP WHERE I GOT IT, I WAS TOLD I NEEDED TO ROTATE MY TIRES MORE AND THAT NEW CARS GET POOR QUALITY TIRES PUT ON THEM. I WAS ALSO TOLD TO MONITOR MY INFLATION AND IT HAS BEEN KEPT PERFECTLY. I HAVE ROTATED MY TIRES AT AROUND 8,000 MILES AND AM CURRENTLY AT 12,000 AND I CAN ALREADY NOTICE THE SAME WEAR PATTERN ON MY TIRES. NOBODY CAN FIND ANYTHING WRONG WITH MY CAR (ALIGNMENT, TIRE PRESSURE, SUSPENSION, EVERYTHING IS RIGHT) OR AN EXPLANATION OF WHY THIS IS HAPPENING.
Corrective Action:
AFTER HAVING MY JEEP FOR LESS THAN 7,000 MILES, I NOTICED THAT MY FRONT TWO TIRES WERE COMPLETELY BALD ON THE INSIDES. BROUGHT IT TO MULTIPLE SHOPS AND THE DEALERSHIP WHERE I GOT IT, I WAS TOLD I NEEDED TO ROTATE MY TIRES MORE AND THAT NEW CARS GET POOR QUALITY TIRES PUT ON THEM. I WAS ALSO TOLD TO MONITOR MY INFLATION AND IT HAS BEEN KEPT PERFECTLY. I HAVE ROTATED MY TIRES AT AROUND 8,000 MILES AND AM CURRENTLY AT 12,000 AND I CAN ALREADY NOTICE THE SAME WEAR PATTERN ON MY TIRES. NOBODY CAN FIND ANYTHING WRONG WITH MY CAR (ALIGNMENT, TIRE PRESSURE, SUSPENSION, EVERYTHING IS RIGHT) OR AN EXPLANATION OF WHY THIS IS HAPPENING.
Additional Notes:
AFTER HAVING MY JEEP FOR LESS THAN 7,000 MILES, I NOTICED THAT MY FRONT TWO TIRES WERE COMPLETELY BALD ON THE INSIDES. BROUGHT IT TO MULTIPLE SHOPS AND THE DEALERSHIP WHERE I GOT IT, I WAS TOLD I NEEDED TO ROTATE MY TIRES MORE AND THAT NEW CARS GET POOR QUALITY TIRES PUT ON THEM. I WAS ALSO TOLD TO MONITOR MY INFLATION AND IT HAS BEEN KEPT PERFECTLY. I HAVE ROTATED MY TIRES AT AROUND 8,000 MILES AND AM CURRENTLY AT 12,000 AND I CAN ALREADY NOTICE THE SAME WEAR PATTERN ON MY TIRES. NOBODY CAN FIND ANYTHING WRONG WITH MY CAR (ALIGNMENT, TIRE PRESSURE, SUSPENSION, EVERYTHING IS RIGHT) OR AN EXPLANATION OF WHY THIS IS HAPPENING.
Mfg Campaign: 11234927
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING TO WORK ONE MORNING AND MADE IT ABOUT 1 MILE FROM HOME BEFORE MY CAR TURNED OFF AND THE EMERGENCY BRAKE ENGAGED. I HAD OWNED MY VEHICLE FOR ABOUT 4 MONTHS AT THIS POINT, AND THE ENGINE OIL PRESSURE LIGHT ENGAGED. I HAD AROUND 3,000 MILES AT THIS POINT. I STARTED MY VEHICLE AND MADE IT ANOTHER 1/2 MILE BEFORE THE CAR TURNED OFF AND BRAKE ENGAGED AGAIN. STARTED THE CAR AND MADE IT THE 10 MILES THAT I HAVE TO DRIVE TO WORK. THE SAME THING HAPPENED FOR THE NEXT 3 DAYS. LUCKILY I WAS NOT ON A HIGHWAY; THIS COULD HAVE BEEN VERY DANGEROUS! AFTER THE 3RD DAY OF THIS HAPPENING, I WENT ONLINE TO RESEARCH. APPARENTLY THE NEWER JEEP ENGINE DRINKS OIL. AT THAT POINT, MY HUSBAND HAD TO ADD 3 QUARTS OF OIL! AFTER ONLY 3,000 MILES! I CALLED CHRYSLER THE NEXT DAY AND THEY TOLD ME TO DO AN OIL CONSUMPTION TEST. WHEN I TALKED TO THE SERVICE AREA AT THE JEEP DEALERSHIP THEY TOLD ME THAT 95% OF THE VEHICLES ON THEIR LOT HAVE THIS PARTICULAR ENGINE THAT DRINKS OIL. I ASKED IF THERE WAS GOING TO BE A RECALL AND THEY SAID THEY HADN'T HEARD THAT. I ASKED THE WOMAN WHO IS MANAGING MY CLAIM AT CHRYSLER IF THEY CAN PUT THE OLD MOTOR IN MY VEHICLE, BUT SHE SAID I NEED TO GO THROUGH THE CONSUMPTION TEST BEFORE DETERMINING ANY SOLUTIONS. FROM WHAT I"VE BEEN READING, JEEP SEEMS TO BE DOING NOTHING ABOUT THIS. OTHER JEEP COMPASS DRIVERS DESCRIBE THEIR NEAR ACCIDENTS BECAUSE THEIR VEHICLE STOPPED ON A HIGHWAY. I FEEL THAT THIS ISSUE CAUSES A HUGE SAFETY RISK. NO ONE AT THE DEALERSHIP WHERE I BOUGHT MY VEHICLE MENTIONED THIS ISSUE; I WOULD NOT HAVE PURCHASED THE VEHICLE IF I KNEW THAT IT LITERALLY SHUTS DOWN. I MENTIONED IT TO MY SALESMAN AND HE SAID HE WAS UNAWARE. I FOUND IT HARD TO BELIEVE THAT JEEP IS NOT RECOGNIZING THIS ISSUE. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
I WAS DRIVING TO WORK ONE MORNING AND MADE IT ABOUT 1 MILE FROM HOME BEFORE MY CAR TURNED OFF AND THE EMERGENCY BRAKE ENGAGED. I HAD OWNED MY VEHICLE FOR ABOUT 4 MONTHS AT THIS POINT, AND THE ENGINE OIL PRESSURE LIGHT ENGAGED. I HAD AROUND 3,000 MILES AT THIS POINT. I STARTED MY VEHICLE AND MADE IT ANOTHER 1/2 MILE BEFORE THE CAR TURNED OFF AND BRAKE ENGAGED AGAIN. STARTED THE CAR AND MADE IT THE 10 MILES THAT I HAVE TO DRIVE TO WORK. THE SAME THING HAPPENED FOR THE NEXT 3 DAYS. LUCKILY I WAS NOT ON A HIGHWAY; THIS COULD HAVE BEEN VERY DANGEROUS! AFTER THE 3RD DAY OF THIS HAPPENING, I WENT ONLINE TO RESEARCH. APPARENTLY THE NEWER JEEP ENGINE DRINKS OIL. AT THAT POINT, MY HUSBAND HAD TO ADD 3 QUARTS OF OIL! AFTER ONLY 3,000 MILES! I CALLED CHRYSLER THE NEXT DAY AND THEY TOLD ME TO DO AN OIL CONSUMPTION TEST. WHEN I TALKED TO THE SERVICE AREA AT THE JEEP DEALERSHIP THEY TOLD ME THAT 95% OF THE VEHICLES ON THEIR LOT HAVE THIS PARTICULAR ENGINE THAT DRINKS OIL. I ASKED IF THERE WAS GOING TO BE A RECALL AND THEY SAID THEY HADN'T HEARD THAT. I ASKED THE WOMAN WHO IS MANAGING MY CLAIM AT CHRYSLER IF THEY CAN PUT THE OLD MOTOR IN MY VEHICLE, BUT SHE SAID I NEED TO GO THROUGH THE CONSUMPTION TEST BEFORE DETERMINING ANY SOLUTIONS. FROM WHAT I"VE BEEN READING, JEEP SEEMS TO BE DOING NOTHING ABOUT THIS. OTHER JEEP COMPASS DRIVERS DESCRIBE THEIR NEAR ACCIDENTS BECAUSE THEIR VEHICLE STOPPED ON A HIGHWAY. I FEEL THAT THIS ISSUE CAUSES A HUGE SAFETY RISK. NO ONE AT THE DEALERSHIP WHERE I BOUGHT MY VEHICLE MENTIONED THIS ISSUE; I WOULD NOT HAVE PURCHASED THE VEHICLE IF I KNEW THAT IT LITERALLY SHUTS DOWN. I MENTIONED IT TO MY SALESMAN AND HE SAID HE WAS UNAWARE. I FOUND IT HARD TO BELIEVE THAT JEEP IS NOT RECOGNIZING THIS ISSUE. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
I WAS DRIVING TO WORK ONE MORNING AND MADE IT ABOUT 1 MILE FROM HOME BEFORE MY CAR TURNED OFF AND THE EMERGENCY BRAKE ENGAGED. I HAD OWNED MY VEHICLE FOR ABOUT 4 MONTHS AT THIS POINT, AND THE ENGINE OIL PRESSURE LIGHT ENGAGED. I HAD AROUND 3,000 MILES AT THIS POINT. I STARTED MY VEHICLE AND MADE IT ANOTHER 1/2 MILE BEFORE THE CAR TURNED OFF AND BRAKE ENGAGED AGAIN. STARTED THE CAR AND MADE IT THE 10 MILES THAT I HAVE TO DRIVE TO WORK. THE SAME THING HAPPENED FOR THE NEXT 3 DAYS. LUCKILY I WAS NOT ON A HIGHWAY; THIS COULD HAVE BEEN VERY DANGEROUS! AFTER THE 3RD DAY OF THIS HAPPENING, I WENT ONLINE TO RESEARCH. APPARENTLY THE NEWER JEEP ENGINE DRINKS OIL. AT THAT POINT, MY HUSBAND HAD TO ADD 3 QUARTS OF OIL! AFTER ONLY 3,000 MILES! I CALLED CHRYSLER THE NEXT DAY AND THEY TOLD ME TO DO AN OIL CONSUMPTION TEST. WHEN I TALKED TO THE SERVICE AREA AT THE JEEP DEALERSHIP THEY TOLD ME THAT 95% OF THE VEHICLES ON THEIR LOT HAVE THIS PARTICULAR ENGINE THAT DRINKS OIL. I ASKED IF THERE WAS GOING TO BE A RECALL AND THEY SAID THEY HADN'T HEARD THAT. I ASKED THE WOMAN WHO IS MANAGING MY CLAIM AT CHRYSLER IF THEY CAN PUT THE OLD MOTOR IN MY VEHICLE, BUT SHE SAID I NEED TO GO THROUGH THE CONSUMPTION TEST BEFORE DETERMINING ANY SOLUTIONS. FROM WHAT I"VE BEEN READING, JEEP SEEMS TO BE DOING NOTHING ABOUT THIS. OTHER JEEP COMPASS DRIVERS DESCRIBE THEIR NEAR ACCIDENTS BECAUSE THEIR VEHICLE STOPPED ON A HIGHWAY. I FEEL THAT THIS ISSUE CAUSES A HUGE SAFETY RISK. NO ONE AT THE DEALERSHIP WHERE I BOUGHT MY VEHICLE MENTIONED THIS ISSUE; I WOULD NOT HAVE PURCHASED THE VEHICLE IF I KNEW THAT IT LITERALLY SHUTS DOWN. I MENTIONED IT TO MY SALESMAN AND HE SAID HE WAS UNAWARE. I FOUND IT HARD TO BELIEVE THAT JEEP IS NOT RECOGNIZING THIS ISSUE. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11233834
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Corrective Action:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Additional Notes:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Mfg Campaign: 11233618
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Corrective Action:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Additional Notes:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Mfg Campaign: 11233618
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Corrective Action:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Additional Notes:
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Mfg Campaign: 11233618
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I STOPPED AT THE STOP LIGHT AND THE ENGINE SHUT OFF WITH THE NORMAL FUNCTION OF AUTO START/STOP BUT WHEN I TOOK FOOT OF THE BRAKE THE CAR STALLED OUT IN THE MIDDLE OF THE ROAD. AFTER WHICH THERE WAS LOSS OF POWER STEERING AND THE PARKING BRAKE WOULD STAY ENGAGED. THE LOSS OF POWER STEERING MADE IT REALLY DIFFICULT TO STEER THE VEHICLE OFF THE ROAD TO SAFETY.
Corrective Action:
I STOPPED AT THE STOP LIGHT AND THE ENGINE SHUT OFF WITH THE NORMAL FUNCTION OF AUTO START/STOP BUT WHEN I TOOK FOOT OF THE BRAKE THE CAR STALLED OUT IN THE MIDDLE OF THE ROAD. AFTER WHICH THERE WAS LOSS OF POWER STEERING AND THE PARKING BRAKE WOULD STAY ENGAGED. THE LOSS OF POWER STEERING MADE IT REALLY DIFFICULT TO STEER THE VEHICLE OFF THE ROAD TO SAFETY.
Additional Notes:
I STOPPED AT THE STOP LIGHT AND THE ENGINE SHUT OFF WITH THE NORMAL FUNCTION OF AUTO START/STOP BUT WHEN I TOOK FOOT OF THE BRAKE THE CAR STALLED OUT IN THE MIDDLE OF THE ROAD. AFTER WHICH THERE WAS LOSS OF POWER STEERING AND THE PARKING BRAKE WOULD STAY ENGAGED. THE LOSS OF POWER STEERING MADE IT REALLY DIFFICULT TO STEER THE VEHICLE OFF THE ROAD TO SAFETY.
Mfg Campaign: 11232968
Recall Date: Jul 18, 2019
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