Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I LEFT MY HOUSE AND DROVE ABOUT A MILE DOWN THE ROAD. I STOPPED AT A STOP SIGN AND AS I WENT TO PROCEED ONTO AN EXTREMELY BUSY ROAD MY 2018 JEEP COMPASS COMPLETELY SHUT DOWN. IT WOULDNT MOVE AND TOLD ME TO SHIFT GEARS THEN PRESS THE BRAKE AND START BOTTON. MULTIPLE ATTEMPTS WOULD NOT RESTART THE CAR. IT TOOK BETWEEN 5-7 MINUTES TO FINALLY START RUNNING, BUT GAVE NO INDICATION OF WHAT THE ISSUE WAS. I WAS ABLE TO DRIVE A MILE TO MY DESTINATION WITHOUT ANY ISSUE, BUT WAS MOMENTARILY IN FEAR FOR MY LIFE AS THE ENGINE SHUT DOWN WITH NO NOTICE. UPON FURTHER INVESTIGATION, I FOUND A WEBSITE CONTAINING OF HUNDREDS OF RECENT COMPLAINTS DESCRIBING THE EXACT SAME SCENARIO. JEEPS SOLUTION HAS BEEN THAT THE CARS ARE IN NEED OF OIL CHANGES, BUT YET FOR MYSELF AND MANY OTHERS, NO OIL WARNING LIGHT IS EVEN COMING ON. MY HUSBAND CHECKED MY OIL AND THERE BASICALLY IS NONE. I CALLED THE DEALERSHIP SERVICE CENTER WHO INFORMED ME THAT MANY PEOPLE HAVE BEEN HAVING THIS ISSUE AND IT NEEDS AN OIL CHANGE. I FIND THIS INCREDIBLY UNACCEPTABLE AND FEEL THAT JEEP IS IN OVER THEIR HEADS WITH HOW TO RESOLVE THIS FAULTY SYSTEM THAT NOTHING IS BEING DONE ABOUT IT AND WONT UNTIL FATALITIES ARE UNFORTUNATELY REPORTED. I CONTACTED CHRYSLER WHO SAID IT MAY NEED AN OIL CONSUMPTION TEST DONE, WHICH IS OBVIOUSLY GOING TO REQUIRE ME TO DRIVE THE VEHICLE IN UNSAFE CONDITIONS TO RUN A 'TEST'. I HAVE ALSO READ THAT THE ENGINE WAS DESIGNED TO SHUT OFF WHEN OIL IS LOW AND CHRYSLER CONFIRMED THAT. HOW DOES THIS PASS TESTING? THERE IS NO WARNING LIGHT AT ALL AND CHANCES ARE THAT YOU WILL DIE OR BE SERIOUSLY INJURED IF YOUR CAR JUST SHUTS OFF IN TRAFFIC. I AM GENUINELY CONCERNED FOR MY LIFE AND THE LIVES AND SAFETY OF OTHERS WHILE HAVING THESE FAULTY VEHICLES ON THE ROAD. THERE NEEDS TO BE A RECALL ASAP AND ENGINES NEED TO BE REPLACED WITH ONE THAT DONT BURN THROUGH FUEL LIKE THIS COMPASS WAS 'DESIGNED' TO.
Corrective Action:
I LEFT MY HOUSE AND DROVE ABOUT A MILE DOWN THE ROAD. I STOPPED AT A STOP SIGN AND AS I WENT TO PROCEED ONTO AN EXTREMELY BUSY ROAD MY 2018 JEEP COMPASS COMPLETELY SHUT DOWN. IT WOULDNT MOVE AND TOLD ME TO SHIFT GEARS THEN PRESS THE BRAKE AND START BOTTON. MULTIPLE ATTEMPTS WOULD NOT RESTART THE CAR. IT TOOK BETWEEN 5-7 MINUTES TO FINALLY START RUNNING, BUT GAVE NO INDICATION OF WHAT THE ISSUE WAS. I WAS ABLE TO DRIVE A MILE TO MY DESTINATION WITHOUT ANY ISSUE, BUT WAS MOMENTARILY IN FEAR FOR MY LIFE AS THE ENGINE SHUT DOWN WITH NO NOTICE. UPON FURTHER INVESTIGATION, I FOUND A WEBSITE CONTAINING OF HUNDREDS OF RECENT COMPLAINTS DESCRIBING THE EXACT SAME SCENARIO. JEEPS SOLUTION HAS BEEN THAT THE CARS ARE IN NEED OF OIL CHANGES, BUT YET FOR MYSELF AND MANY OTHERS, NO OIL WARNING LIGHT IS EVEN COMING ON. MY HUSBAND CHECKED MY OIL AND THERE BASICALLY IS NONE. I CALLED THE DEALERSHIP SERVICE CENTER WHO INFORMED ME THAT MANY PEOPLE HAVE BEEN HAVING THIS ISSUE AND IT NEEDS AN OIL CHANGE. I FIND THIS INCREDIBLY UNACCEPTABLE AND FEEL THAT JEEP IS IN OVER THEIR HEADS WITH HOW TO RESOLVE THIS FAULTY SYSTEM THAT NOTHING IS BEING DONE ABOUT IT AND WONT UNTIL FATALITIES ARE UNFORTUNATELY REPORTED. I CONTACTED CHRYSLER WHO SAID IT MAY NEED AN OIL CONSUMPTION TEST DONE, WHICH IS OBVIOUSLY GOING TO REQUIRE ME TO DRIVE THE VEHICLE IN UNSAFE CONDITIONS TO RUN A 'TEST'. I HAVE ALSO READ THAT THE ENGINE WAS DESIGNED TO SHUT OFF WHEN OIL IS LOW AND CHRYSLER CONFIRMED THAT. HOW DOES THIS PASS TESTING? THERE IS NO WARNING LIGHT AT ALL AND CHANCES ARE THAT YOU WILL DIE OR BE SERIOUSLY INJURED IF YOUR CAR JUST SHUTS OFF IN TRAFFIC. I AM GENUINELY CONCERNED FOR MY LIFE AND THE LIVES AND SAFETY OF OTHERS WHILE HAVING THESE FAULTY VEHICLES ON THE ROAD. THERE NEEDS TO BE A RECALL ASAP AND ENGINES NEED TO BE REPLACED WITH ONE THAT DONT BURN THROUGH FUEL LIKE THIS COMPASS WAS 'DESIGNED' TO.
Additional Notes:
I LEFT MY HOUSE AND DROVE ABOUT A MILE DOWN THE ROAD. I STOPPED AT A STOP SIGN AND AS I WENT TO PROCEED ONTO AN EXTREMELY BUSY ROAD MY 2018 JEEP COMPASS COMPLETELY SHUT DOWN. IT WOULDNT MOVE AND TOLD ME TO SHIFT GEARS THEN PRESS THE BRAKE AND START BOTTON. MULTIPLE ATTEMPTS WOULD NOT RESTART THE CAR. IT TOOK BETWEEN 5-7 MINUTES TO FINALLY START RUNNING, BUT GAVE NO INDICATION OF WHAT THE ISSUE WAS. I WAS ABLE TO DRIVE A MILE TO MY DESTINATION WITHOUT ANY ISSUE, BUT WAS MOMENTARILY IN FEAR FOR MY LIFE AS THE ENGINE SHUT DOWN WITH NO NOTICE. UPON FURTHER INVESTIGATION, I FOUND A WEBSITE CONTAINING OF HUNDREDS OF RECENT COMPLAINTS DESCRIBING THE EXACT SAME SCENARIO. JEEPS SOLUTION HAS BEEN THAT THE CARS ARE IN NEED OF OIL CHANGES, BUT YET FOR MYSELF AND MANY OTHERS, NO OIL WARNING LIGHT IS EVEN COMING ON. MY HUSBAND CHECKED MY OIL AND THERE BASICALLY IS NONE. I CALLED THE DEALERSHIP SERVICE CENTER WHO INFORMED ME THAT MANY PEOPLE HAVE BEEN HAVING THIS ISSUE AND IT NEEDS AN OIL CHANGE. I FIND THIS INCREDIBLY UNACCEPTABLE AND FEEL THAT JEEP IS IN OVER THEIR HEADS WITH HOW TO RESOLVE THIS FAULTY SYSTEM THAT NOTHING IS BEING DONE ABOUT IT AND WONT UNTIL FATALITIES ARE UNFORTUNATELY REPORTED. I CONTACTED CHRYSLER WHO SAID IT MAY NEED AN OIL CONSUMPTION TEST DONE, WHICH IS OBVIOUSLY GOING TO REQUIRE ME TO DRIVE THE VEHICLE IN UNSAFE CONDITIONS TO RUN A 'TEST'. I HAVE ALSO READ THAT THE ENGINE WAS DESIGNED TO SHUT OFF WHEN OIL IS LOW AND CHRYSLER CONFIRMED THAT. HOW DOES THIS PASS TESTING? THERE IS NO WARNING LIGHT AT ALL AND CHANCES ARE THAT YOU WILL DIE OR BE SERIOUSLY INJURED IF YOUR CAR JUST SHUTS OFF IN TRAFFIC. I AM GENUINELY CONCERNED FOR MY LIFE AND THE LIVES AND SAFETY OF OTHERS WHILE HAVING THESE FAULTY VEHICLES ON THE ROAD. THERE NEEDS TO BE A RECALL ASAP AND ENGINES NEED TO BE REPLACED WITH ONE THAT DONT BURN THROUGH FUEL LIKE THIS COMPASS WAS 'DESIGNED' TO.
Mfg Campaign: 11279198
Recall Date: Nov 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Corrective Action:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Additional Notes:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Mfg Campaign: 11278231
Recall Date: Nov 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Corrective Action:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Additional Notes:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Mfg Campaign: 11278231
Recall Date: Nov 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Corrective Action:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Additional Notes:
CAR HAS SHUT OFF WHILE DRIVING ABOUT 12 TIMES THE PAST 2 YEARS. I NOTICED STARTED AFTER 6K. MY OIL IS PERFECTLY FINE AND I KEEP UP WITH ALL THE OIL CHANGES ESPECIALLY SINCE IT IS A LEASE AND IS FREE WITH WHO I LEASE IT THROUGH, ITS VERY DANGEROUS AND I HAVE 4 CHILDREN!!!!! ALSO SOUNDS A HARD KNOCKING SOUNDS WHILE ACCELERATING AS IT SHIFTS INTO ANOTHER GEAR AND JERKING OF THE ENTIRE CAR FORWARD WHEN THIS HAPPENS I HAD TO IMMEDIATELY SLAM ON MY BRAKES AS IT ALMOST CAUSED HUGE ACCIDENT AND NOT TO MENTION SHAKES ME AND MY CHILDREN UP EVERY TIME THIS HAPPENS. WHY AREN'T THERE ANY RECALLS ON THIS IF THERE ARE SOOOO MANY COMPLAINTS?*DT CONSUMER STATED I HAVE TO TAKE IT BACK IN ANOTHER 1K SO I WILL PROVIDE FOLLOW UP. HE SAID I'M BURNING A LITTLE MORE THAN NORMAL SO THAT'S WHY THE NEXT 1K I HAVE TO GO BACK THIS IS THE OTHER ISSUE THEY ARE SAYING IS NORMAL. 27766 5:18 PM JERK FEELING AS CHANGING GEARS 11/6/19 611 RD 27792 9:36 PM JERK FEELING 11/6/19 HULMEVILLE RD 27807 11:19 PM 11/6 REALLY BAD THUMP/JERK 611 AD AS I WAS PASSING A VEHICLE BETWEEN LANES 11/7 8:45 AM STARTED IT WITH THE REMOTE STARTER GOT IN VEHICLE PUSHED BUTTON CAR WOULDN'T START SAT IN IDLE FOR 3 MIN HAD TO KEEP PUSHING TO START. 11/18 2:28 PM 28329 TURNING ONTO MAIN ROAD SWITCHING LANES THUMB/KNOCKING /JERKING 10 MPH COUNTY LINE RD 11/19 9:07 AM 28352 GIBRALTRAR RD THUMP/JERKING DRIVING STRAIGHT AS I ACCELERATE 11/19 6:03 PM 28371 THINK WHILE GOING UP ON LINEKILN PK 11/21 6:25 28440 OUT OF PARKING LOT 3 MPH JERKING THUMPING AS CHANGING GEARS 11/30 9:47 28843 40 MPH JERKING THUMP OF CAR HILL TOWN PIKE I'M HAVING MAJOR ISSUES WITH THIS CAR YOU CAN SEE THIS IS ONLY ONE MONTH. *JB
Mfg Campaign: 11278231
Recall Date: Nov 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE AT AN INTERSECTION, THE CONTACT RELEASED HIS FOOT OFF THE BRAKE PEDAL TO DEPRESS THE ACCELERATOR PEDAL. WITHOUT WARNING, THE EMERGENCY BRAKE ENGAGED. THE CONTACT HAD TO PLACE HIS FOOT ON THE BRAKE PEDAL IN ORDER FOR THE EMERGENCY BRAKE TO DISENGAGE. KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE AT AN INTERSECTION, THE CONTACT RELEASED HIS FOOT OFF THE BRAKE PEDAL TO DEPRESS THE ACCELERATOR PEDAL. WITHOUT WARNING, THE EMERGENCY BRAKE ENGAGED. THE CONTACT HAD TO PLACE HIS FOOT ON THE BRAKE PEDAL IN ORDER FOR THE EMERGENCY BRAKE TO DISENGAGE. KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE AT AN INTERSECTION, THE CONTACT RELEASED HIS FOOT OFF THE BRAKE PEDAL TO DEPRESS THE ACCELERATOR PEDAL. WITHOUT WARNING, THE EMERGENCY BRAKE ENGAGED. THE CONTACT HAD TO PLACE HIS FOOT ON THE BRAKE PEDAL IN ORDER FOR THE EMERGENCY BRAKE TO DISENGAGE. KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Mfg Campaign: 11278269
Recall Date: Nov 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS IN TRAFFIC, IT STALLED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (847) 481-8411) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BURNING OIL AND NEEDED A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS IN TRAFFIC, IT STALLED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (847) 481-8411) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BURNING OIL AND NEEDED A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS IN TRAFFIC, IT STALLED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (847) 481-8411) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BURNING OIL AND NEEDED A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Mfg Campaign: 11277955
Recall Date: Nov 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS IN TRAFFIC, IT STALLED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (847) 481-8411) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BURNING OIL AND NEEDED A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,398.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS IN TRAFFIC, IT STALLED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (847) 481-8411) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BURNING OIL AND NEEDED A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,398.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE THE VEHICLE WAS IN TRAFFIC, IT STALLED THREE TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM (1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, (847) 481-8411) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BURNING OIL AND NEEDED A NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,398.
Mfg Campaign: 11277958
Recall Date: Nov 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE OPERATING THE VEHICLE AND ATTEMPTING TO TURN, THE OIL WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED IN JULY OF 2019. THE VEHICLE WAS TAKEN TO DUTCHESS CHRYSLER JEEP (2285 SOUTH RD, POUGHKEEPSIE, NY 12601) WHERE OIL WAS ADDED. THE DEALER ADVISED THE CONTACT TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,782. THE VIN WAS NOT AVAILABLE.*DT CONSUMER HAS DECIDED TO TRADE THE CAR IN.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE OPERATING THE VEHICLE AND ATTEMPTING TO TURN, THE OIL WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED IN JULY OF 2019. THE VEHICLE WAS TAKEN TO DUTCHESS CHRYSLER JEEP (2285 SOUTH RD, POUGHKEEPSIE, NY 12601) WHERE OIL WAS ADDED. THE DEALER ADVISED THE CONTACT TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,782. THE VIN WAS NOT AVAILABLE.*DT CONSUMER HAS DECIDED TO TRADE THE CAR IN.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE OPERATING THE VEHICLE AND ATTEMPTING TO TURN, THE OIL WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED IN JULY OF 2019. THE VEHICLE WAS TAKEN TO DUTCHESS CHRYSLER JEEP (2285 SOUTH RD, POUGHKEEPSIE, NY 12601) WHERE OIL WAS ADDED. THE DEALER ADVISED THE CONTACT TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,782. THE VIN WAS NOT AVAILABLE.*DT CONSUMER HAS DECIDED TO TRADE THE CAR IN.*JB
Mfg Campaign: 11278112
Recall Date: Nov 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Corrective Action:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Additional Notes:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Mfg Campaign: 11277514
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Corrective Action:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Additional Notes:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Mfg Campaign: 11277514
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Corrective Action:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Additional Notes:
I HAVE BEEN TO PAPAS NOW 5 TIMES FOR THE SAME TWO PROBLEMS MY START STOP KEEPS STALLING WHEN TRYING TO TURN ON 3 TIMES NOW AND HAS HAD THE CHECK START STOP SYSTEM LIGHT COME ON 3 TIMES NOW. ALSO MY PART OF MY POWERTRAIN WAS BROKEN AND MY STRUT BROKE.
Mfg Campaign: 11277514
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TOOK OWNERSHIP OF VEHICLE IN AUG 2018. AT 6000 MILES IT RANDOMLY STALLED. RETURNED CAR TO DEALERSHIP AND WAS INFORMED THERE WAS NO OIL SO THEY TOPPED OFF AND ASKED ME TO RETURN FOR AN OIL CONSUMPTION TEST IN 1000 MILES. UPON RETURNING IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED WHICH WAS AT 9000 MILES. AT 14000 MILES THE SAME ISSUE BEGINS TO HAPPEN AGAIN AND CAR STALLED SEVERAL TIMES, ONCE BACKING OUT OF DRIVEWAY, THE OTHER AT AN INTERSECTION. I HAD THE CAR TOWED TO DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG WITH VEHICLE. AWAITING RETURN AND REIMBURSEMENT FOR RENTAL VEHICLE AND ANY COMPENSATION FROM JEEP. *DT*DT*JB
Corrective Action:
TOOK OWNERSHIP OF VEHICLE IN AUG 2018. AT 6000 MILES IT RANDOMLY STALLED. RETURNED CAR TO DEALERSHIP AND WAS INFORMED THERE WAS NO OIL SO THEY TOPPED OFF AND ASKED ME TO RETURN FOR AN OIL CONSUMPTION TEST IN 1000 MILES. UPON RETURNING IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED WHICH WAS AT 9000 MILES. AT 14000 MILES THE SAME ISSUE BEGINS TO HAPPEN AGAIN AND CAR STALLED SEVERAL TIMES, ONCE BACKING OUT OF DRIVEWAY, THE OTHER AT AN INTERSECTION. I HAD THE CAR TOWED TO DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG WITH VEHICLE. AWAITING RETURN AND REIMBURSEMENT FOR RENTAL VEHICLE AND ANY COMPENSATION FROM JEEP. *DT*DT*JB
Additional Notes:
TOOK OWNERSHIP OF VEHICLE IN AUG 2018. AT 6000 MILES IT RANDOMLY STALLED. RETURNED CAR TO DEALERSHIP AND WAS INFORMED THERE WAS NO OIL SO THEY TOPPED OFF AND ASKED ME TO RETURN FOR AN OIL CONSUMPTION TEST IN 1000 MILES. UPON RETURNING IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED WHICH WAS AT 9000 MILES. AT 14000 MILES THE SAME ISSUE BEGINS TO HAPPEN AGAIN AND CAR STALLED SEVERAL TIMES, ONCE BACKING OUT OF DRIVEWAY, THE OTHER AT AN INTERSECTION. I HAD THE CAR TOWED TO DEALERSHIP AND WAS TOLD THERE IS NOTHING WRONG WITH VEHICLE. AWAITING RETURN AND REIMBURSEMENT FOR RENTAL VEHICLE AND ANY COMPENSATION FROM JEEP. *DT*DT*JB
Mfg Campaign: 11271577
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 JEEP COMPASS. CONSUMER WRITES IN REGARD TO VEHICLE'S DASHBOARD, WHILE DRIVING, WILL START TO FLASH THEN VEHICLE WILL PROCEED TO CUT OFF. *AS THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THE VEHICLE ONLY NEEDED AN OIL CHANGE AND UPDATES. THE FAILURE PERSISTED. *JS
Corrective Action:
2018 JEEP COMPASS. CONSUMER WRITES IN REGARD TO VEHICLE'S DASHBOARD, WHILE DRIVING, WILL START TO FLASH THEN VEHICLE WILL PROCEED TO CUT OFF. *AS THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THE VEHICLE ONLY NEEDED AN OIL CHANGE AND UPDATES. THE FAILURE PERSISTED. *JS
Additional Notes:
2018 JEEP COMPASS. CONSUMER WRITES IN REGARD TO VEHICLE'S DASHBOARD, WHILE DRIVING, WILL START TO FLASH THEN VEHICLE WILL PROCEED TO CUT OFF. *AS THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THE VEHICLE ONLY NEEDED AN OIL CHANGE AND UPDATES. THE FAILURE PERSISTED. *JS
Mfg Campaign: 11276832
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Mfg Campaign: 11271642
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Mfg Campaign: 11271642
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO EASTCHESTER CHRYSLER JEEP DODGE RAM (718-547-5500, LOCATED AT 4007 BOSTON RD, BRONX, NY 10466) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. A LOANER VEHICLE WAS NOT PROVIDED. THE CONTACT WAS INFORMED TO GET A RENTAL VEHICLE FOR TWO DAYS AND THE DEALER WOULD REIMBURSE HIM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. ADDITIONALLY, WHILE THE CONTACT'S DAUGHTER WAS AT A STOP LIGHT, THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S WIFE WAS SEATED IN THE FRONT PASSENGER SEAT AND STRUCK HER HEAD ON THE DASHBOARD. THE SEAT BELT DID NOT RESTRAIN HER PROPERLY AND SHE SUSTAINED A CONCUSSION. THE DRIVER SUSTAINED A BACK INJURY. THE DRIVER AND PASSENGER WERE TAKEN TO THE EMERGENCY CENTER FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT SOMEONE TO INVESTIGATE. THE INVESTIGATOR STATED THAT THE SEAT BELT PERFORMED AS EXPECTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Mfg Campaign: 11271642
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Corrective Action:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Additional Notes:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Mfg Campaign: 11271309
Recall Date: Oct 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Corrective Action:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Additional Notes:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Mfg Campaign: 11271309
Recall Date: Oct 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Corrective Action:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Additional Notes:
PROBLEMAS CON EL CHECK ENGINE SE ENCIENDE LA LUZ DEL PANEL Y LA LUZ DE LA TRANSMISIN
Mfg Campaign: 11271309
Recall Date: Oct 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SAME ISSUE 2X NOW AND FEEL MY LIFE AND OTHERS ARE JEOPARDIZED. WHILE DRIVING ON A HIGHWAY COMING TO A RED LIGHT SLOWING DOWN FOR THE LIGHT TO THEN TURN GREEN WHILE PUSHING THE GAS THE CAR STALLED, SHUT DOWN AND EMERGENCY BRAKE TURNED ON, NOTHING WOULD WORK. I COULD NOT DISENGAGE THE EMERGENCY BRAKE TO EVEN MOVE THE CAR OFF THE LANE OF THE HIGHWAY AND WAS NEARLY IN A CAR ACCIDENT. THE FIRST INCIDENT THE VEHICLE WAS TAKEN IN FOR SERVICE AND WAS TOLD I NEEDED AN OIL CHANGE. I SAID SO WHILE I'M DRIVING, GETTING ON A HIGHWAY 1.5 MINUTES AFTER LEAVING MY HOME MY CAR WILL JUST SHUT DOWN? THE ANSWER WAS YES! UNACCEPTABLE!! HOW ABOUT THE CAR NOT TURNING ON DUE TO LOW OIL OR THINGS OF SUCH INSTEAD OF THE CAR TURNING ON AND ALLOWING YOU TO DRIVE ENOUGH TO GET UP TO 50 MPH THEN JUST SHUTTING DOWN. AGAIN TODAY AND CAR IS BEING TOWED TO DEALER. I HAVE UCONNECT AND RECEIVE EMAILS OF MY CAR DIAGNOSTICS. ONLY 3 DAYS AGO IT SENT A "SUGGESTED" OIL CHANGE. UNDERSTAND THAT UCONNECT HAS AN "IMMEDIATE ACTION NEEDED" ALERT. IF THE CAR SHUTS DOWN I WOULD ASSUME THIS SHOULD BE AN IMMEDIATE ACTION NOT A SUGGESTION. THERE IS NO OIL INDICATOR ON MY DASHBOARD. THIS IS A HUGE SAFETY ISSUE AND CONCERN AND MUST BE IMMEDIATELY. I WILL BE REACHING OUT TO ANY AND ALL NEWS STATIONS THAT WILL HEAR MY STORY AND READ THE HUNDREDS REPORTED IF LEGITIMATE ACTION IS NOT TAKEN SPECIFIC TO THIS LIFE SAFTEY ISSUE! I WAS IN A CAR ACCIDENT IN 2017 AND AN AIRBAG BLEW MY LEFT EYE APART AND HAS LEFT ME BLINDED IN ONE EYE. I PURCHASED THIS VEHICLE TO MAKE ME FEEL SAFE DUE TO THE BLIND SPOT ALERT FUNCTION. I NOW HAVE TO BE CONCERNED THAT I MAY JEOPARDIZED THE SAFETY OF MYSELF AND OTHERS OVER AN OIL CHANGE?! I HOPE THIS REACHES THE RIGHT SOURCE AND I HOPE THEY READ THE HUNDREDS OF OTHER REPORTS THAT ARE EXACTLY THE SAME OR JEEP WILL BE ON THE NEWS AND ALL THOSE THAT TURNED A CHEEK. *DT *DT CONSUMER STATED HER FIANC STOPPED AT THE DEALERSHIP THIS MORNING AND AGAIN THEY ARE STATING THIS HAPPENS WHEN THE OIL IS LOW.*JB
Corrective Action:
SAME ISSUE 2X NOW AND FEEL MY LIFE AND OTHERS ARE JEOPARDIZED. WHILE DRIVING ON A HIGHWAY COMING TO A RED LIGHT SLOWING DOWN FOR THE LIGHT TO THEN TURN GREEN WHILE PUSHING THE GAS THE CAR STALLED, SHUT DOWN AND EMERGENCY BRAKE TURNED ON, NOTHING WOULD WORK. I COULD NOT DISENGAGE THE EMERGENCY BRAKE TO EVEN MOVE THE CAR OFF THE LANE OF THE HIGHWAY AND WAS NEARLY IN A CAR ACCIDENT. THE FIRST INCIDENT THE VEHICLE WAS TAKEN IN FOR SERVICE AND WAS TOLD I NEEDED AN OIL CHANGE. I SAID SO WHILE I'M DRIVING, GETTING ON A HIGHWAY 1.5 MINUTES AFTER LEAVING MY HOME MY CAR WILL JUST SHUT DOWN? THE ANSWER WAS YES! UNACCEPTABLE!! HOW ABOUT THE CAR NOT TURNING ON DUE TO LOW OIL OR THINGS OF SUCH INSTEAD OF THE CAR TURNING ON AND ALLOWING YOU TO DRIVE ENOUGH TO GET UP TO 50 MPH THEN JUST SHUTTING DOWN. AGAIN TODAY AND CAR IS BEING TOWED TO DEALER. I HAVE UCONNECT AND RECEIVE EMAILS OF MY CAR DIAGNOSTICS. ONLY 3 DAYS AGO IT SENT A "SUGGESTED" OIL CHANGE. UNDERSTAND THAT UCONNECT HAS AN "IMMEDIATE ACTION NEEDED" ALERT. IF THE CAR SHUTS DOWN I WOULD ASSUME THIS SHOULD BE AN IMMEDIATE ACTION NOT A SUGGESTION. THERE IS NO OIL INDICATOR ON MY DASHBOARD. THIS IS A HUGE SAFETY ISSUE AND CONCERN AND MUST BE IMMEDIATELY. I WILL BE REACHING OUT TO ANY AND ALL NEWS STATIONS THAT WILL HEAR MY STORY AND READ THE HUNDREDS REPORTED IF LEGITIMATE ACTION IS NOT TAKEN SPECIFIC TO THIS LIFE SAFTEY ISSUE! I WAS IN A CAR ACCIDENT IN 2017 AND AN AIRBAG BLEW MY LEFT EYE APART AND HAS LEFT ME BLINDED IN ONE EYE. I PURCHASED THIS VEHICLE TO MAKE ME FEEL SAFE DUE TO THE BLIND SPOT ALERT FUNCTION. I NOW HAVE TO BE CONCERNED THAT I MAY JEOPARDIZED THE SAFETY OF MYSELF AND OTHERS OVER AN OIL CHANGE?! I HOPE THIS REACHES THE RIGHT SOURCE AND I HOPE THEY READ THE HUNDREDS OF OTHER REPORTS THAT ARE EXACTLY THE SAME OR JEEP WILL BE ON THE NEWS AND ALL THOSE THAT TURNED A CHEEK. *DT *DT CONSUMER STATED HER FIANC STOPPED AT THE DEALERSHIP THIS MORNING AND AGAIN THEY ARE STATING THIS HAPPENS WHEN THE OIL IS LOW.*JB
Additional Notes:
SAME ISSUE 2X NOW AND FEEL MY LIFE AND OTHERS ARE JEOPARDIZED. WHILE DRIVING ON A HIGHWAY COMING TO A RED LIGHT SLOWING DOWN FOR THE LIGHT TO THEN TURN GREEN WHILE PUSHING THE GAS THE CAR STALLED, SHUT DOWN AND EMERGENCY BRAKE TURNED ON, NOTHING WOULD WORK. I COULD NOT DISENGAGE THE EMERGENCY BRAKE TO EVEN MOVE THE CAR OFF THE LANE OF THE HIGHWAY AND WAS NEARLY IN A CAR ACCIDENT. THE FIRST INCIDENT THE VEHICLE WAS TAKEN IN FOR SERVICE AND WAS TOLD I NEEDED AN OIL CHANGE. I SAID SO WHILE I'M DRIVING, GETTING ON A HIGHWAY 1.5 MINUTES AFTER LEAVING MY HOME MY CAR WILL JUST SHUT DOWN? THE ANSWER WAS YES! UNACCEPTABLE!! HOW ABOUT THE CAR NOT TURNING ON DUE TO LOW OIL OR THINGS OF SUCH INSTEAD OF THE CAR TURNING ON AND ALLOWING YOU TO DRIVE ENOUGH TO GET UP TO 50 MPH THEN JUST SHUTTING DOWN. AGAIN TODAY AND CAR IS BEING TOWED TO DEALER. I HAVE UCONNECT AND RECEIVE EMAILS OF MY CAR DIAGNOSTICS. ONLY 3 DAYS AGO IT SENT A "SUGGESTED" OIL CHANGE. UNDERSTAND THAT UCONNECT HAS AN "IMMEDIATE ACTION NEEDED" ALERT. IF THE CAR SHUTS DOWN I WOULD ASSUME THIS SHOULD BE AN IMMEDIATE ACTION NOT A SUGGESTION. THERE IS NO OIL INDICATOR ON MY DASHBOARD. THIS IS A HUGE SAFETY ISSUE AND CONCERN AND MUST BE IMMEDIATELY. I WILL BE REACHING OUT TO ANY AND ALL NEWS STATIONS THAT WILL HEAR MY STORY AND READ THE HUNDREDS REPORTED IF LEGITIMATE ACTION IS NOT TAKEN SPECIFIC TO THIS LIFE SAFTEY ISSUE! I WAS IN A CAR ACCIDENT IN 2017 AND AN AIRBAG BLEW MY LEFT EYE APART AND HAS LEFT ME BLINDED IN ONE EYE. I PURCHASED THIS VEHICLE TO MAKE ME FEEL SAFE DUE TO THE BLIND SPOT ALERT FUNCTION. I NOW HAVE TO BE CONCERNED THAT I MAY JEOPARDIZED THE SAFETY OF MYSELF AND OTHERS OVER AN OIL CHANGE?! I HOPE THIS REACHES THE RIGHT SOURCE AND I HOPE THEY READ THE HUNDREDS OF OTHER REPORTS THAT ARE EXACTLY THE SAME OR JEEP WILL BE ON THE NEWS AND ALL THOSE THAT TURNED A CHEEK. *DT *DT CONSUMER STATED HER FIANC STOPPED AT THE DEALERSHIP THIS MORNING AND AGAIN THEY ARE STATING THIS HAPPENS WHEN THE OIL IS LOW.*JB
Mfg Campaign: 11271367
Recall Date: Oct 27, 2019
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