Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN MY VEHICLE HITS 47 MPH IT STARTS MAKING A VERY LOUD HUMMING NOISE COMING FROM THE ENGINE AREA. THE NOISE CONTINUES TO BE PERSISTENT UNTIL I SLOW DOWN TO LESS THAN 30 MPH. I HAVE TAKEN IT TO DEALERSHIP BUT JEEP DOESN'T KNOW HOW TO FIX IT. THEY SAY THEY HAVE BEEN WORKING ON A SOFTWARE UPDATE SINCE EARLY 2018. I'M NOT SURE IF IT'S DAMAGING MY VEHICLE BUT IT IS EXTREMELY LOUD.
Corrective Action:
WHEN MY VEHICLE HITS 47 MPH IT STARTS MAKING A VERY LOUD HUMMING NOISE COMING FROM THE ENGINE AREA. THE NOISE CONTINUES TO BE PERSISTENT UNTIL I SLOW DOWN TO LESS THAN 30 MPH. I HAVE TAKEN IT TO DEALERSHIP BUT JEEP DOESN'T KNOW HOW TO FIX IT. THEY SAY THEY HAVE BEEN WORKING ON A SOFTWARE UPDATE SINCE EARLY 2018. I'M NOT SURE IF IT'S DAMAGING MY VEHICLE BUT IT IS EXTREMELY LOUD.
Additional Notes:
WHEN MY VEHICLE HITS 47 MPH IT STARTS MAKING A VERY LOUD HUMMING NOISE COMING FROM THE ENGINE AREA. THE NOISE CONTINUES TO BE PERSISTENT UNTIL I SLOW DOWN TO LESS THAN 30 MPH. I HAVE TAKEN IT TO DEALERSHIP BUT JEEP DOESN'T KNOW HOW TO FIX IT. THEY SAY THEY HAVE BEEN WORKING ON A SOFTWARE UPDATE SINCE EARLY 2018. I'M NOT SURE IF IT'S DAMAGING MY VEHICLE BUT IT IS EXTREMELY LOUD.
Mfg Campaign: 11288927
Recall Date: Dec 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN MY VEHICLE HITS 47 MPH IT STARTS MAKING A VERY LOUD HUMMING NOISE COMING FROM THE ENGINE AREA. THE NOISE CONTINUES TO BE PERSISTENT UNTIL I SLOW DOWN TO LESS THAN 30 MPH. I HAVE TAKEN IT TO DEALERSHIP BUT JEEP DOESN'T KNOW HOW TO FIX IT. THEY SAY THEY HAVE BEEN WORKING ON A SOFTWARE UPDATE SINCE EARLY 2018. I'M NOT SURE IF IT'S DAMAGING MY VEHICLE BUT IT IS EXTREMELY LOUD.
Corrective Action:
WHEN MY VEHICLE HITS 47 MPH IT STARTS MAKING A VERY LOUD HUMMING NOISE COMING FROM THE ENGINE AREA. THE NOISE CONTINUES TO BE PERSISTENT UNTIL I SLOW DOWN TO LESS THAN 30 MPH. I HAVE TAKEN IT TO DEALERSHIP BUT JEEP DOESN'T KNOW HOW TO FIX IT. THEY SAY THEY HAVE BEEN WORKING ON A SOFTWARE UPDATE SINCE EARLY 2018. I'M NOT SURE IF IT'S DAMAGING MY VEHICLE BUT IT IS EXTREMELY LOUD.
Additional Notes:
WHEN MY VEHICLE HITS 47 MPH IT STARTS MAKING A VERY LOUD HUMMING NOISE COMING FROM THE ENGINE AREA. THE NOISE CONTINUES TO BE PERSISTENT UNTIL I SLOW DOWN TO LESS THAN 30 MPH. I HAVE TAKEN IT TO DEALERSHIP BUT JEEP DOESN'T KNOW HOW TO FIX IT. THEY SAY THEY HAVE BEEN WORKING ON A SOFTWARE UPDATE SINCE EARLY 2018. I'M NOT SURE IF IT'S DAMAGING MY VEHICLE BUT IT IS EXTREMELY LOUD.
Mfg Campaign: 11288927
Recall Date: Dec 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOUR TIMES NOW AFTER THE STOP/START SYSTEM HAS ENGAGED WHILE AT A STOP AND I RELEASE THE BREAK TO START DRIVING, THE CAR EITHER FLASHES 4 WHEEL DRIVE UNAVAILABLE AND THEN GOES INTO LIMP MODE NOT ALLOWING THE CAR TO DRIVE OVER 13MPH UNTIL THE CAR IS RESTARTED OR MOST RECENTLY STATES TRANSMISSION WARNING SERVICE ENGINE AND WON'T ALLOW THE CAR TO DRIVE AT ALL UNTIL I RESTART THE CAR IN THE MIDDLE OF THE ROAD. BOTH TIMES AFTER RESTARTING THE CAR HAS DRIVEN WITH NO ISSUES BUT MOST RECENTLY THE SERVICE ENGINE LIGHT HAS REMAINED ON. THESE ISSUES ONLY HAPPEN WITH THE STOP/START FUNCTION SO I HAVE TO REMEMBER TO TURN THIS FEATURE OFF EVERYTIME I START THE CAR. THIS HAS HAPPENED TWICE IN THE MIDDLE OF A BUSY INTERSECTION IN THE CITY LEAVING ME TO SIT IN THE MIDDLE AND WAIT FOR MY CAR TO SHUT OFF, TURN BACK ON, AND HOPEFULLY DRIVE AWAY WHILE HOPING NO CAR DRIVES RIGHT INTO ME WHILE TRYING TO DO THIS. VERY UNSAFE!
Corrective Action:
FOUR TIMES NOW AFTER THE STOP/START SYSTEM HAS ENGAGED WHILE AT A STOP AND I RELEASE THE BREAK TO START DRIVING, THE CAR EITHER FLASHES 4 WHEEL DRIVE UNAVAILABLE AND THEN GOES INTO LIMP MODE NOT ALLOWING THE CAR TO DRIVE OVER 13MPH UNTIL THE CAR IS RESTARTED OR MOST RECENTLY STATES TRANSMISSION WARNING SERVICE ENGINE AND WON'T ALLOW THE CAR TO DRIVE AT ALL UNTIL I RESTART THE CAR IN THE MIDDLE OF THE ROAD. BOTH TIMES AFTER RESTARTING THE CAR HAS DRIVEN WITH NO ISSUES BUT MOST RECENTLY THE SERVICE ENGINE LIGHT HAS REMAINED ON. THESE ISSUES ONLY HAPPEN WITH THE STOP/START FUNCTION SO I HAVE TO REMEMBER TO TURN THIS FEATURE OFF EVERYTIME I START THE CAR. THIS HAS HAPPENED TWICE IN THE MIDDLE OF A BUSY INTERSECTION IN THE CITY LEAVING ME TO SIT IN THE MIDDLE AND WAIT FOR MY CAR TO SHUT OFF, TURN BACK ON, AND HOPEFULLY DRIVE AWAY WHILE HOPING NO CAR DRIVES RIGHT INTO ME WHILE TRYING TO DO THIS. VERY UNSAFE!
Additional Notes:
FOUR TIMES NOW AFTER THE STOP/START SYSTEM HAS ENGAGED WHILE AT A STOP AND I RELEASE THE BREAK TO START DRIVING, THE CAR EITHER FLASHES 4 WHEEL DRIVE UNAVAILABLE AND THEN GOES INTO LIMP MODE NOT ALLOWING THE CAR TO DRIVE OVER 13MPH UNTIL THE CAR IS RESTARTED OR MOST RECENTLY STATES TRANSMISSION WARNING SERVICE ENGINE AND WON'T ALLOW THE CAR TO DRIVE AT ALL UNTIL I RESTART THE CAR IN THE MIDDLE OF THE ROAD. BOTH TIMES AFTER RESTARTING THE CAR HAS DRIVEN WITH NO ISSUES BUT MOST RECENTLY THE SERVICE ENGINE LIGHT HAS REMAINED ON. THESE ISSUES ONLY HAPPEN WITH THE STOP/START FUNCTION SO I HAVE TO REMEMBER TO TURN THIS FEATURE OFF EVERYTIME I START THE CAR. THIS HAS HAPPENED TWICE IN THE MIDDLE OF A BUSY INTERSECTION IN THE CITY LEAVING ME TO SIT IN THE MIDDLE AND WAIT FOR MY CAR TO SHUT OFF, TURN BACK ON, AND HOPEFULLY DRIVE AWAY WHILE HOPING NO CAR DRIVES RIGHT INTO ME WHILE TRYING TO DO THIS. VERY UNSAFE!
Mfg Campaign: 11288565
Recall Date: Dec 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BURNING EXCESSIVE OIL. HAD TO GET NEW MOTOR. SECOND MOTOR IS BURNING OIL. GOING THROUGH SECOND OIL CONSUMPTION TEST. 2018 JEEP COMPASS WITH 11,500 MILES. STILL UNDER WARRANTY. VEHICLE CAN STOP WITHOUT WARNING, ANYWHERE AT ANY TIME.
Corrective Action:
BURNING EXCESSIVE OIL. HAD TO GET NEW MOTOR. SECOND MOTOR IS BURNING OIL. GOING THROUGH SECOND OIL CONSUMPTION TEST. 2018 JEEP COMPASS WITH 11,500 MILES. STILL UNDER WARRANTY. VEHICLE CAN STOP WITHOUT WARNING, ANYWHERE AT ANY TIME.
Additional Notes:
BURNING EXCESSIVE OIL. HAD TO GET NEW MOTOR. SECOND MOTOR IS BURNING OIL. GOING THROUGH SECOND OIL CONSUMPTION TEST. 2018 JEEP COMPASS WITH 11,500 MILES. STILL UNDER WARRANTY. VEHICLE CAN STOP WITHOUT WARNING, ANYWHERE AT ANY TIME.
Mfg Campaign: 11288631
Recall Date: Dec 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FIRST MY RADIO CUTS OUT AT RANDOM TIMES. SECOND, I'VE BEEN NOTICING MY OIL LIGHT COMING ON MANY TIMES. I CONSTANTLY FEEL LIKE I'M PUTTING OIL IN THIS CAR. 3 RD, I WAS PULLING OUT OF A STRIP MALL WHEN MY CAR JUST SHUT OFF. THANKFULLY I WASN'T IN TRAFFIC YET. MANY TIMES WHEN I START MY CAR AND START MOVING MY CAR STALLS. THIS HAS HAPPENED TOO MANY TIME THAT I DON'T FEEL SAFE. EVERY 600-1000 MILES I HAVE TO CHECK THE OIL. IT IS ALWAYS LOW AND I BELIEVE THIS IS THE CAUSE OF THE STALL PROBLEM. I BOUGHT THIS CAR IN OCTOBER 2018 BRAND NEW AND HAVE HAD TROUBLE EVER SINCE I HIT 3000 MILES. VERY DISAPPOINTING!!!!
Corrective Action:
FIRST MY RADIO CUTS OUT AT RANDOM TIMES. SECOND, I'VE BEEN NOTICING MY OIL LIGHT COMING ON MANY TIMES. I CONSTANTLY FEEL LIKE I'M PUTTING OIL IN THIS CAR. 3 RD, I WAS PULLING OUT OF A STRIP MALL WHEN MY CAR JUST SHUT OFF. THANKFULLY I WASN'T IN TRAFFIC YET. MANY TIMES WHEN I START MY CAR AND START MOVING MY CAR STALLS. THIS HAS HAPPENED TOO MANY TIME THAT I DON'T FEEL SAFE. EVERY 600-1000 MILES I HAVE TO CHECK THE OIL. IT IS ALWAYS LOW AND I BELIEVE THIS IS THE CAUSE OF THE STALL PROBLEM. I BOUGHT THIS CAR IN OCTOBER 2018 BRAND NEW AND HAVE HAD TROUBLE EVER SINCE I HIT 3000 MILES. VERY DISAPPOINTING!!!!
Additional Notes:
FIRST MY RADIO CUTS OUT AT RANDOM TIMES. SECOND, I'VE BEEN NOTICING MY OIL LIGHT COMING ON MANY TIMES. I CONSTANTLY FEEL LIKE I'M PUTTING OIL IN THIS CAR. 3 RD, I WAS PULLING OUT OF A STRIP MALL WHEN MY CAR JUST SHUT OFF. THANKFULLY I WASN'T IN TRAFFIC YET. MANY TIMES WHEN I START MY CAR AND START MOVING MY CAR STALLS. THIS HAS HAPPENED TOO MANY TIME THAT I DON'T FEEL SAFE. EVERY 600-1000 MILES I HAVE TO CHECK THE OIL. IT IS ALWAYS LOW AND I BELIEVE THIS IS THE CAUSE OF THE STALL PROBLEM. I BOUGHT THIS CAR IN OCTOBER 2018 BRAND NEW AND HAVE HAD TROUBLE EVER SINCE I HIT 3000 MILES. VERY DISAPPOINTING!!!!
Mfg Campaign: 11288077
Recall Date: Dec 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
FIRST MY RADIO CUTS OUT AT RANDOM TIMES. SECOND, I'VE BEEN NOTICING MY OIL LIGHT COMING ON MANY TIMES. I CONSTANTLY FEEL LIKE I'M PUTTING OIL IN THIS CAR. 3 RD, I WAS PULLING OUT OF A STRIP MALL WHEN MY CAR JUST SHUT OFF. THANKFULLY I WASN'T IN TRAFFIC YET. MANY TIMES WHEN I START MY CAR AND START MOVING MY CAR STALLS. THIS HAS HAPPENED TOO MANY TIME THAT I DON'T FEEL SAFE. EVERY 600-1000 MILES I HAVE TO CHECK THE OIL. IT IS ALWAYS LOW AND I BELIEVE THIS IS THE CAUSE OF THE STALL PROBLEM. I BOUGHT THIS CAR IN OCTOBER 2018 BRAND NEW AND HAVE HAD TROUBLE EVER SINCE I HIT 3000 MILES. VERY DISAPPOINTING!!!!
Corrective Action:
FIRST MY RADIO CUTS OUT AT RANDOM TIMES. SECOND, I'VE BEEN NOTICING MY OIL LIGHT COMING ON MANY TIMES. I CONSTANTLY FEEL LIKE I'M PUTTING OIL IN THIS CAR. 3 RD, I WAS PULLING OUT OF A STRIP MALL WHEN MY CAR JUST SHUT OFF. THANKFULLY I WASN'T IN TRAFFIC YET. MANY TIMES WHEN I START MY CAR AND START MOVING MY CAR STALLS. THIS HAS HAPPENED TOO MANY TIME THAT I DON'T FEEL SAFE. EVERY 600-1000 MILES I HAVE TO CHECK THE OIL. IT IS ALWAYS LOW AND I BELIEVE THIS IS THE CAUSE OF THE STALL PROBLEM. I BOUGHT THIS CAR IN OCTOBER 2018 BRAND NEW AND HAVE HAD TROUBLE EVER SINCE I HIT 3000 MILES. VERY DISAPPOINTING!!!!
Additional Notes:
FIRST MY RADIO CUTS OUT AT RANDOM TIMES. SECOND, I'VE BEEN NOTICING MY OIL LIGHT COMING ON MANY TIMES. I CONSTANTLY FEEL LIKE I'M PUTTING OIL IN THIS CAR. 3 RD, I WAS PULLING OUT OF A STRIP MALL WHEN MY CAR JUST SHUT OFF. THANKFULLY I WASN'T IN TRAFFIC YET. MANY TIMES WHEN I START MY CAR AND START MOVING MY CAR STALLS. THIS HAS HAPPENED TOO MANY TIME THAT I DON'T FEEL SAFE. EVERY 600-1000 MILES I HAVE TO CHECK THE OIL. IT IS ALWAYS LOW AND I BELIEVE THIS IS THE CAUSE OF THE STALL PROBLEM. I BOUGHT THIS CAR IN OCTOBER 2018 BRAND NEW AND HAVE HAD TROUBLE EVER SINCE I HIT 3000 MILES. VERY DISAPPOINTING!!!!
Mfg Campaign: 11288077
Recall Date: Dec 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES. THE CONTACT STATED THAT SEVERAL UNKNOWN INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE TURN SIGNALS AND BLIND SPOT MONITOR FAILED TO WORK. THE CONTACT STATED THAT THE COMPUTER WAS IN A CONSTANT LOOP OF TURNING ON AND OFF. TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR DECEMBER 9, 2019. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 47,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES. THE CONTACT STATED THAT SEVERAL UNKNOWN INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE TURN SIGNALS AND BLIND SPOT MONITOR FAILED TO WORK. THE CONTACT STATED THAT THE COMPUTER WAS IN A CONSTANT LOOP OF TURNING ON AND OFF. TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR DECEMBER 9, 2019. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 47,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES. THE CONTACT STATED THAT SEVERAL UNKNOWN INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE TURN SIGNALS AND BLIND SPOT MONITOR FAILED TO WORK. THE CONTACT STATED THAT THE COMPUTER WAS IN A CONSTANT LOOP OF TURNING ON AND OFF. TALLAHASSEE DODGE CHRYSLER JEEP RAM FIAT (3987 W TENNESSEE ST, TALLAHASSEE, FL 32304) SCHEDULED A DIAGNOSTIC APPOINTMENT FOR DECEMBER 9, 2019. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 47,000.
Mfg Campaign: 11287840
Recall Date: Dec 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Corrective Action:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Additional Notes:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Mfg Campaign: 11288003
Recall Date: Dec 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Corrective Action:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Additional Notes:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Mfg Campaign: 11288003
Recall Date: Dec 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Corrective Action:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Additional Notes:
DURING COLD WEATHER/ AND RANDOMLY DRIVING DOWN HIGHWAY, ENGINE WILL CUTOUT AND NOT RESTART. ALSO WHEN PARKED ENGINE WILL CRANK, BUT NOT START. EVEN IF YOU REPLACE BATTERY- DOES NOTHING. THIS IS A VERY HIGH PRIORITY FOR SAFETY CONCERNS. THIS COULD CAUSE LOTS OF WRECKS.
Mfg Campaign: 11288003
Recall Date: Dec 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WELL - THIS ALL STARTED BACK IN APRIL OF 2019 - WHEN I TOOK MY JEEP IN - IT WOULD STALL IN THE MIDDLE OF A TURN . AROUND 5000 MILES - NOW THIS IS A LEASE VEHICLE - SO I TOOK THE JEEP IN EXPLAINED TO THE SERVICE MANAGER AT RAY LAETHEM WHAT THE VEHICLE WAS DOING AND HE CHECKED THE OIL AND THERE WAS NO OIL IN THE ENGINE - SO WE STARTED AN OIL CONSUMPTION TEST - NOTHING AFTER THAT WAS RECORDED CORRECTLY - EVERY TIME I TOOK THE JEEP BACK A THE 1000 MILES THE OIL WAS LOW AND THEY WOULD SAY COME BACK EVERY 500 MILES - TIL THE 3RD TIME I TOOK IT IN AND THE DEALERSHIP SAID THERE WAS NO OIL USED - AND IT WAS A QUART LOW - I DID CHECK IT BEFORE I TOOK IT IN - IT WAS LOW A QUART LOW -ALSO TOOK TO A DIFFERENT DEALERSHIP NORTHLAND JEEP , CHRYSLER . THEY ALSO STATED THIS IS NORMAL FOR THE ENGINE THAT IS IN MY JEEP. SO I TOOK THE JEEP BACK AGAIN TO NORTHLAND - REQUESTED TO SPEAK TO THE SERVICE MANAGER - WAS TOLD HE IS NOT IN - SO THAT THEY COULD CHECK THE OIL FOR THE OIL CONSUMPTION TEST. THE SERVICE GUY STATED WE DON'T DO THAT . WE PUT THAT YOU REQUEST AN OIL CONSUMPTION TEST THEY DID THE OIL CHANGE - SO AGAIN NOTHING RECORDED CORRECTLY - MY JEEP USES OIL ( "ITS NORMAL) , IT USES A QUART OF OIL EVERY 1000 MILES .THE CASE IS CLOSED - PROBLEM NOT FIXED
Corrective Action:
WELL - THIS ALL STARTED BACK IN APRIL OF 2019 - WHEN I TOOK MY JEEP IN - IT WOULD STALL IN THE MIDDLE OF A TURN . AROUND 5000 MILES - NOW THIS IS A LEASE VEHICLE - SO I TOOK THE JEEP IN EXPLAINED TO THE SERVICE MANAGER AT RAY LAETHEM WHAT THE VEHICLE WAS DOING AND HE CHECKED THE OIL AND THERE WAS NO OIL IN THE ENGINE - SO WE STARTED AN OIL CONSUMPTION TEST - NOTHING AFTER THAT WAS RECORDED CORRECTLY - EVERY TIME I TOOK THE JEEP BACK A THE 1000 MILES THE OIL WAS LOW AND THEY WOULD SAY COME BACK EVERY 500 MILES - TIL THE 3RD TIME I TOOK IT IN AND THE DEALERSHIP SAID THERE WAS NO OIL USED - AND IT WAS A QUART LOW - I DID CHECK IT BEFORE I TOOK IT IN - IT WAS LOW A QUART LOW -ALSO TOOK TO A DIFFERENT DEALERSHIP NORTHLAND JEEP , CHRYSLER . THEY ALSO STATED THIS IS NORMAL FOR THE ENGINE THAT IS IN MY JEEP. SO I TOOK THE JEEP BACK AGAIN TO NORTHLAND - REQUESTED TO SPEAK TO THE SERVICE MANAGER - WAS TOLD HE IS NOT IN - SO THAT THEY COULD CHECK THE OIL FOR THE OIL CONSUMPTION TEST. THE SERVICE GUY STATED WE DON'T DO THAT . WE PUT THAT YOU REQUEST AN OIL CONSUMPTION TEST THEY DID THE OIL CHANGE - SO AGAIN NOTHING RECORDED CORRECTLY - MY JEEP USES OIL ( "ITS NORMAL) , IT USES A QUART OF OIL EVERY 1000 MILES .THE CASE IS CLOSED - PROBLEM NOT FIXED
Additional Notes:
WELL - THIS ALL STARTED BACK IN APRIL OF 2019 - WHEN I TOOK MY JEEP IN - IT WOULD STALL IN THE MIDDLE OF A TURN . AROUND 5000 MILES - NOW THIS IS A LEASE VEHICLE - SO I TOOK THE JEEP IN EXPLAINED TO THE SERVICE MANAGER AT RAY LAETHEM WHAT THE VEHICLE WAS DOING AND HE CHECKED THE OIL AND THERE WAS NO OIL IN THE ENGINE - SO WE STARTED AN OIL CONSUMPTION TEST - NOTHING AFTER THAT WAS RECORDED CORRECTLY - EVERY TIME I TOOK THE JEEP BACK A THE 1000 MILES THE OIL WAS LOW AND THEY WOULD SAY COME BACK EVERY 500 MILES - TIL THE 3RD TIME I TOOK IT IN AND THE DEALERSHIP SAID THERE WAS NO OIL USED - AND IT WAS A QUART LOW - I DID CHECK IT BEFORE I TOOK IT IN - IT WAS LOW A QUART LOW -ALSO TOOK TO A DIFFERENT DEALERSHIP NORTHLAND JEEP , CHRYSLER . THEY ALSO STATED THIS IS NORMAL FOR THE ENGINE THAT IS IN MY JEEP. SO I TOOK THE JEEP BACK AGAIN TO NORTHLAND - REQUESTED TO SPEAK TO THE SERVICE MANAGER - WAS TOLD HE IS NOT IN - SO THAT THEY COULD CHECK THE OIL FOR THE OIL CONSUMPTION TEST. THE SERVICE GUY STATED WE DON'T DO THAT . WE PUT THAT YOU REQUEST AN OIL CONSUMPTION TEST THEY DID THE OIL CHANGE - SO AGAIN NOTHING RECORDED CORRECTLY - MY JEEP USES OIL ( "ITS NORMAL) , IT USES A QUART OF OIL EVERY 1000 MILES .THE CASE IS CLOSED - PROBLEM NOT FIXED
Mfg Campaign: 11287215
Recall Date: Dec 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR WONT START. WHEN PRESING THE PUSHSTART BUTTON IT WONT WORK. MESSAGE ON THE SCREEN SAYS CAR NOT IN PARK AND WONT START NOR SHUT DOWN. NO WAY TO MOVE IT OR SHUTTING IT DOWN.
Corrective Action:
THE CAR WONT START. WHEN PRESING THE PUSHSTART BUTTON IT WONT WORK. MESSAGE ON THE SCREEN SAYS CAR NOT IN PARK AND WONT START NOR SHUT DOWN. NO WAY TO MOVE IT OR SHUTTING IT DOWN.
Additional Notes:
THE CAR WONT START. WHEN PRESING THE PUSHSTART BUTTON IT WONT WORK. MESSAGE ON THE SCREEN SAYS CAR NOT IN PARK AND WONT START NOR SHUT DOWN. NO WAY TO MOVE IT OR SHUTTING IT DOWN.
Mfg Campaign: 11286543
Recall Date: Dec 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE CAR WONT START. WHEN PRESING THE PUSHSTART BUTTON IT WONT WORK. MESSAGE ON THE SCREEN SAYS CAR NOT IN PARK AND WONT START NOR SHUT DOWN. NO WAY TO MOVE IT OR SHUTTING IT DOWN.
Corrective Action:
THE CAR WONT START. WHEN PRESING THE PUSHSTART BUTTON IT WONT WORK. MESSAGE ON THE SCREEN SAYS CAR NOT IN PARK AND WONT START NOR SHUT DOWN. NO WAY TO MOVE IT OR SHUTTING IT DOWN.
Additional Notes:
THE CAR WONT START. WHEN PRESING THE PUSHSTART BUTTON IT WONT WORK. MESSAGE ON THE SCREEN SAYS CAR NOT IN PARK AND WONT START NOR SHUT DOWN. NO WAY TO MOVE IT OR SHUTTING IT DOWN.
Mfg Campaign: 11286543
Recall Date: Dec 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
Corrective Action:
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
Additional Notes:
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
Mfg Campaign: 11282982
Recall Date: Nov 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
Corrective Action:
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
Additional Notes:
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
Mfg Campaign: 11282982
Recall Date: Nov 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
PURCHASED NEW COMPASS FROM BEST JEEP IN PLYMOUTH MA. AFTER FIRST OIL CHANGE, JUST BEFORE SECOND 13,000 MILES (STICKER SAYS TO GO EVERY 7,000 MILES) LOW OIL PRESSURE LIGHT CAME ON, HAD TO GET OFF THE ROAD. TOOK 2 QUARTS OF OIL TO GET TO SAFE ZONE, OIL DRIPPING WAS NOTICEABLE UNDER CAR AND I BROUGHT BACK TO DEALER. GOT CAR BACK AND THEY NOTED NO OIL LEAK FOUND AND SAW SPILLED OIL AT FILLER SPOT. I PUT OIL IN THE CAR, THERE WAS NO OIL SPILLED AROUND THE FILLER. WHEN I LOOKED, DEALERSHIP HAD TAKEN, WHAT SEEMED TO BE AN OILY RAG, AND WIPED ALL AROUND THAT AREA. THEN TRIED TO BLAME ME. GOT CAR HOME, OIL WAS STILL DRIPPING. CALLED, MADE ANOTHER APPOINTMENT. THEY THEN WROTE ON THE WORK ORDER "VERIFIED, SERVICE MANAGER DOCUMENTED OIL UNDER VEHICLE. THEY PUT DIE IN OIL, CLEANED UP PRESENT OIL ON OUTSIDE OF ENGINE. WENT BACK TO DEALER AFTER 300 MILES, OIL WAS DOWN HALF A QUART, BUT DEALER SAID NO LEAKS FOUND. WAS TOLD THAT THIS IS WITHIN THE NORMAL RANGE FOR A NEW ENGINE TO BURN UP TO 1 QUART OF OIL PER 1000 MILES. THIS MEANS THE ENGINE IS ALREADY SHOWING 1 QUART OF OIL APROX EVERY 600 MILES. NOW I HAVE TO DO AN "OIL CONSUMPTION TEST" EVERY 1000 MILES. AFTER READING WHAT CAN HAPPEN WHEN LOW OIL PRESSURE HAPPENS, CAR SHUTTING DOWN AND LOCKING UP SO CANT BE DRIVEN, HAS HAPPENED. ONCE AT A STOP LIGHT, THEN TRYING TO LEAVE A PARKING SPOT. I THOUGHT IT WAS OPERATOR ERROR AND I MUST HAVE DONE SOMETHING WRONG BECAUSE NO WARNING LIGHTS CAME ON AND I WAS ABLE TO RESTART THE CAR AND CONTINUE. MY FAULT FOR NOT FOLLOWING UP WITH DEALER, HOWEVER IF HAPPENS AGAIN, CAR WILL BE JUST TOWED FROM SPOT. TO ME, THIS IS AN ISSUE JEEP KNOWS ABOUT AND IS PUTTING PROFITS OVER LIVES. THE COST OF A LIFE IF THE CAR SHUTS DOWN ON THE HIGHWAY OR INTERSECTION WITH NO WARNING, IF FAR LESS THAN WHAT IT WILL COST THEM TO STEP UP AND ACKNOWLEDGE AND CORRECT. I JUST PRAY IT DOESN'T HAPPEN TO MY FAMILY.*DT*JB
Corrective Action:
PURCHASED NEW COMPASS FROM BEST JEEP IN PLYMOUTH MA. AFTER FIRST OIL CHANGE, JUST BEFORE SECOND 13,000 MILES (STICKER SAYS TO GO EVERY 7,000 MILES) LOW OIL PRESSURE LIGHT CAME ON, HAD TO GET OFF THE ROAD. TOOK 2 QUARTS OF OIL TO GET TO SAFE ZONE, OIL DRIPPING WAS NOTICEABLE UNDER CAR AND I BROUGHT BACK TO DEALER. GOT CAR BACK AND THEY NOTED NO OIL LEAK FOUND AND SAW SPILLED OIL AT FILLER SPOT. I PUT OIL IN THE CAR, THERE WAS NO OIL SPILLED AROUND THE FILLER. WHEN I LOOKED, DEALERSHIP HAD TAKEN, WHAT SEEMED TO BE AN OILY RAG, AND WIPED ALL AROUND THAT AREA. THEN TRIED TO BLAME ME. GOT CAR HOME, OIL WAS STILL DRIPPING. CALLED, MADE ANOTHER APPOINTMENT. THEY THEN WROTE ON THE WORK ORDER "VERIFIED, SERVICE MANAGER DOCUMENTED OIL UNDER VEHICLE. THEY PUT DIE IN OIL, CLEANED UP PRESENT OIL ON OUTSIDE OF ENGINE. WENT BACK TO DEALER AFTER 300 MILES, OIL WAS DOWN HALF A QUART, BUT DEALER SAID NO LEAKS FOUND. WAS TOLD THAT THIS IS WITHIN THE NORMAL RANGE FOR A NEW ENGINE TO BURN UP TO 1 QUART OF OIL PER 1000 MILES. THIS MEANS THE ENGINE IS ALREADY SHOWING 1 QUART OF OIL APROX EVERY 600 MILES. NOW I HAVE TO DO AN "OIL CONSUMPTION TEST" EVERY 1000 MILES. AFTER READING WHAT CAN HAPPEN WHEN LOW OIL PRESSURE HAPPENS, CAR SHUTTING DOWN AND LOCKING UP SO CANT BE DRIVEN, HAS HAPPENED. ONCE AT A STOP LIGHT, THEN TRYING TO LEAVE A PARKING SPOT. I THOUGHT IT WAS OPERATOR ERROR AND I MUST HAVE DONE SOMETHING WRONG BECAUSE NO WARNING LIGHTS CAME ON AND I WAS ABLE TO RESTART THE CAR AND CONTINUE. MY FAULT FOR NOT FOLLOWING UP WITH DEALER, HOWEVER IF HAPPENS AGAIN, CAR WILL BE JUST TOWED FROM SPOT. TO ME, THIS IS AN ISSUE JEEP KNOWS ABOUT AND IS PUTTING PROFITS OVER LIVES. THE COST OF A LIFE IF THE CAR SHUTS DOWN ON THE HIGHWAY OR INTERSECTION WITH NO WARNING, IF FAR LESS THAN WHAT IT WILL COST THEM TO STEP UP AND ACKNOWLEDGE AND CORRECT. I JUST PRAY IT DOESN'T HAPPEN TO MY FAMILY.*DT*JB
Additional Notes:
PURCHASED NEW COMPASS FROM BEST JEEP IN PLYMOUTH MA. AFTER FIRST OIL CHANGE, JUST BEFORE SECOND 13,000 MILES (STICKER SAYS TO GO EVERY 7,000 MILES) LOW OIL PRESSURE LIGHT CAME ON, HAD TO GET OFF THE ROAD. TOOK 2 QUARTS OF OIL TO GET TO SAFE ZONE, OIL DRIPPING WAS NOTICEABLE UNDER CAR AND I BROUGHT BACK TO DEALER. GOT CAR BACK AND THEY NOTED NO OIL LEAK FOUND AND SAW SPILLED OIL AT FILLER SPOT. I PUT OIL IN THE CAR, THERE WAS NO OIL SPILLED AROUND THE FILLER. WHEN I LOOKED, DEALERSHIP HAD TAKEN, WHAT SEEMED TO BE AN OILY RAG, AND WIPED ALL AROUND THAT AREA. THEN TRIED TO BLAME ME. GOT CAR HOME, OIL WAS STILL DRIPPING. CALLED, MADE ANOTHER APPOINTMENT. THEY THEN WROTE ON THE WORK ORDER "VERIFIED, SERVICE MANAGER DOCUMENTED OIL UNDER VEHICLE. THEY PUT DIE IN OIL, CLEANED UP PRESENT OIL ON OUTSIDE OF ENGINE. WENT BACK TO DEALER AFTER 300 MILES, OIL WAS DOWN HALF A QUART, BUT DEALER SAID NO LEAKS FOUND. WAS TOLD THAT THIS IS WITHIN THE NORMAL RANGE FOR A NEW ENGINE TO BURN UP TO 1 QUART OF OIL PER 1000 MILES. THIS MEANS THE ENGINE IS ALREADY SHOWING 1 QUART OF OIL APROX EVERY 600 MILES. NOW I HAVE TO DO AN "OIL CONSUMPTION TEST" EVERY 1000 MILES. AFTER READING WHAT CAN HAPPEN WHEN LOW OIL PRESSURE HAPPENS, CAR SHUTTING DOWN AND LOCKING UP SO CANT BE DRIVEN, HAS HAPPENED. ONCE AT A STOP LIGHT, THEN TRYING TO LEAVE A PARKING SPOT. I THOUGHT IT WAS OPERATOR ERROR AND I MUST HAVE DONE SOMETHING WRONG BECAUSE NO WARNING LIGHTS CAME ON AND I WAS ABLE TO RESTART THE CAR AND CONTINUE. MY FAULT FOR NOT FOLLOWING UP WITH DEALER, HOWEVER IF HAPPENS AGAIN, CAR WILL BE JUST TOWED FROM SPOT. TO ME, THIS IS AN ISSUE JEEP KNOWS ABOUT AND IS PUTTING PROFITS OVER LIVES. THE COST OF A LIFE IF THE CAR SHUTS DOWN ON THE HIGHWAY OR INTERSECTION WITH NO WARNING, IF FAR LESS THAN WHAT IT WILL COST THEM TO STEP UP AND ACKNOWLEDGE AND CORRECT. I JUST PRAY IT DOESN'T HAPPEN TO MY FAMILY.*DT*JB
Mfg Campaign: 11282766
Recall Date: Nov 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON SEVERAL OCCASIONS THE CARE HAS STALLED WHILE DRIVING. ONCE WHEN TAKING A TURN, BUT MOSTLY WHEN SLOWING DOWN AT A STOP LIGHT. THE CHECK ENGINE LIGHT WILL COME ON AND SERVICE AUTO START STOP WILL COME ON AND WITHOUT ANY WARNING THE CAR WILL STOP IN THE MIDDLE IN THE ROAD. WHEN WE TOOK CAR TO THE DEALER THEY TOLD US THAT IT WAS THE BOTH BATTERIES. WE HAVE HAD THIS CAR LESS THAN ONE YEAR. I COULD UNDERSTAND ONE BATTERY, BUT WHY WOULD BOTH GO OUT AT THE SAME TIME. IN RESEARCHING I SAW THAT THERE WAS VOLTAGE REGULATOR RECALL; HOWEVER, WE ARE BEING TOLD THAT THIS DOES NOT INVOLVE OUR VIN. THESE INCIDENTS HAVE HAPPENED AROUND TOWN.
Corrective Action:
ON SEVERAL OCCASIONS THE CARE HAS STALLED WHILE DRIVING. ONCE WHEN TAKING A TURN, BUT MOSTLY WHEN SLOWING DOWN AT A STOP LIGHT. THE CHECK ENGINE LIGHT WILL COME ON AND SERVICE AUTO START STOP WILL COME ON AND WITHOUT ANY WARNING THE CAR WILL STOP IN THE MIDDLE IN THE ROAD. WHEN WE TOOK CAR TO THE DEALER THEY TOLD US THAT IT WAS THE BOTH BATTERIES. WE HAVE HAD THIS CAR LESS THAN ONE YEAR. I COULD UNDERSTAND ONE BATTERY, BUT WHY WOULD BOTH GO OUT AT THE SAME TIME. IN RESEARCHING I SAW THAT THERE WAS VOLTAGE REGULATOR RECALL; HOWEVER, WE ARE BEING TOLD THAT THIS DOES NOT INVOLVE OUR VIN. THESE INCIDENTS HAVE HAPPENED AROUND TOWN.
Additional Notes:
ON SEVERAL OCCASIONS THE CARE HAS STALLED WHILE DRIVING. ONCE WHEN TAKING A TURN, BUT MOSTLY WHEN SLOWING DOWN AT A STOP LIGHT. THE CHECK ENGINE LIGHT WILL COME ON AND SERVICE AUTO START STOP WILL COME ON AND WITHOUT ANY WARNING THE CAR WILL STOP IN THE MIDDLE IN THE ROAD. WHEN WE TOOK CAR TO THE DEALER THEY TOLD US THAT IT WAS THE BOTH BATTERIES. WE HAVE HAD THIS CAR LESS THAN ONE YEAR. I COULD UNDERSTAND ONE BATTERY, BUT WHY WOULD BOTH GO OUT AT THE SAME TIME. IN RESEARCHING I SAW THAT THERE WAS VOLTAGE REGULATOR RECALL; HOWEVER, WE ARE BEING TOLD THAT THIS DOES NOT INVOLVE OUR VIN. THESE INCIDENTS HAVE HAPPENED AROUND TOWN.
Mfg Campaign: 11282659
Recall Date: Nov 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 JEEP COMPASS SHUT OFF WHILE DRIVING, IT HAS HAPPENED TWICE SINCE PURCHASE NINE MONTHS AGO. I WAS ON A CITY STREET BOTH TIMES AND IN MOTION.*DT*JB
Corrective Action:
2018 JEEP COMPASS SHUT OFF WHILE DRIVING, IT HAS HAPPENED TWICE SINCE PURCHASE NINE MONTHS AGO. I WAS ON A CITY STREET BOTH TIMES AND IN MOTION.*DT*JB
Additional Notes:
2018 JEEP COMPASS SHUT OFF WHILE DRIVING, IT HAS HAPPENED TWICE SINCE PURCHASE NINE MONTHS AGO. I WAS ON A CITY STREET BOTH TIMES AND IN MOTION.*DT*JB
Mfg Campaign: 11282726
Recall Date: Nov 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE TRAVELING APPROXIMATELY 45 MPH, THE ENGINE MADE A ROARING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE BEGAN SIX MONTHS AGO. THE VEHICLE WAS TAKEN TO DIFFERENT DEALERS EIGHT TIMES AND FOUR NEW DIFFERENTIALS WERE REPLACED. THE VEHICLE WAS TAKEN TO NORTHTOWN CHRYSLER JEEP DODGE FIAT (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150, (716) 616-3299) WHERE THE PTU AND ANOTHER UNKNOWN UPDATE WERE COMPLETED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 23,425.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE TRAVELING APPROXIMATELY 45 MPH, THE ENGINE MADE A ROARING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE BEGAN SIX MONTHS AGO. THE VEHICLE WAS TAKEN TO DIFFERENT DEALERS EIGHT TIMES AND FOUR NEW DIFFERENTIALS WERE REPLACED. THE VEHICLE WAS TAKEN TO NORTHTOWN CHRYSLER JEEP DODGE FIAT (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150, (716) 616-3299) WHERE THE PTU AND ANOTHER UNKNOWN UPDATE WERE COMPLETED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 23,425.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE TRAVELING APPROXIMATELY 45 MPH, THE ENGINE MADE A ROARING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE BEGAN SIX MONTHS AGO. THE VEHICLE WAS TAKEN TO DIFFERENT DEALERS EIGHT TIMES AND FOUR NEW DIFFERENTIALS WERE REPLACED. THE VEHICLE WAS TAKEN TO NORTHTOWN CHRYSLER JEEP DODGE FIAT (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150, (716) 616-3299) WHERE THE PTU AND ANOTHER UNKNOWN UPDATE WERE COMPLETED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 23,425.
Mfg Campaign: 11281707
Recall Date: Nov 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE OIL CHECKED LOW 3,000 MILES AFTER LAST OIL CHANGE. THIS IS CONSISTENT WITH MULTIPLE ONLINE REPORTS OF THESE VEHICLES BURNING OIL RAPIDLY. OTHER REPORTS STATE VEHICLE SHUTS DOWN WHILE TRAVELING WITH NO WARNING INDICATIONS AND THE DIPSTICK REGISTERS NO ENGINE OIL.
Corrective Action:
ENGINE OIL CHECKED LOW 3,000 MILES AFTER LAST OIL CHANGE. THIS IS CONSISTENT WITH MULTIPLE ONLINE REPORTS OF THESE VEHICLES BURNING OIL RAPIDLY. OTHER REPORTS STATE VEHICLE SHUTS DOWN WHILE TRAVELING WITH NO WARNING INDICATIONS AND THE DIPSTICK REGISTERS NO ENGINE OIL.
Additional Notes:
ENGINE OIL CHECKED LOW 3,000 MILES AFTER LAST OIL CHANGE. THIS IS CONSISTENT WITH MULTIPLE ONLINE REPORTS OF THESE VEHICLES BURNING OIL RAPIDLY. OTHER REPORTS STATE VEHICLE SHUTS DOWN WHILE TRAVELING WITH NO WARNING INDICATIONS AND THE DIPSTICK REGISTERS NO ENGINE OIL.
Mfg Campaign: 11281490
Recall Date: Nov 21, 2019
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