Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Corrective Action:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Additional Notes:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Mfg Campaign: 11300482
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Corrective Action:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Additional Notes:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Mfg Campaign: 11300482
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Corrective Action:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Additional Notes:
JEEP COMPASS PROBLEMS WITH STALLING AND SHUTTING OFF WHILE DRIVING
Mfg Campaign: 11300482
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Corrective Action:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Additional Notes:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Mfg Campaign: 11300546
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Corrective Action:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Additional Notes:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Mfg Campaign: 11300546
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Corrective Action:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Additional Notes:
12-29-19 VEHICLE STALLS WHILE DRIVING. CHANGED OIL AS TECH STATES THAT IT IS NORMAL FOR A CALL TO STALL WHILE DRIVING IF IT IS UNDER THE RECOMMENDED OIL LEVEL. 1-7-2020 VEHICLE STALLS AT STOPLIGHT. 1-9-2020 JEEP CHANGES OUT IGNITION SWITCH. 1-10-2020 PU VEHICLE AUTO START STOP WOULD NOT ENGAGE. WENT BACK TO JEEP. COULD NOT RECREATE THE PROBLEM. 1-10-2020 AUTO START STOP MALFUNCTION. 1-11-2020 WENT BACK TO JEEP COULD NOT RECREATE THE PROBLEM BRING BACK IN ON MONDAY. 1-13-2020 CAR TURNS OFF BY ITSELF WHILE AT STOPLIGHT. 9:57 AUTO START STOP MALFUNCTION RED LIGHT BLINKING ON DASH. 1-17-2020 PU CAR MILEAGE 24190 STOP START UNAVAILABLE SERVICES TOP START SYSTEM AT 24193. 1-18-2020 CAR STALLS AGAIN WHILE DRIVING.
Mfg Campaign: 11300546
Recall Date: Jan 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
5/2018, WE BOUGHT A 2018 JEEP COMPASS SPORT WITH EXTENDED WARRANTY AND GAP INSURANCE. WE WERE DILIGENT ON GETTING OIL CHANGED PER RECOMMENDATIONS. 8/2018, PULLING OUT IN INTERSECTION, VEHICLE DIED, SPONTANEOUSLY ENGAGED THE EMERGENCY BRAKE. THIS HAPPEND A FEW MORE TIMES WE TOOK IN FOR SERVICE. 11/2018, (WELL WITHIN THE LEMON LAW GUIDELINES)WE TOOK TO THE WAXAHACHIE. THEY INSPECTED IT/CHANGED OIL, THEY TOLD US IT WAS LOW ON OIL, THAT THE DYING OF THE CAR WAS A SAFETY MECHANISM AND WE JUST NEEDED TO CHANGE THE OIL MORE OFTEN. KEEP IN MIND, THE OIL HAD BEEN CHANGED PER VEHICLE RECOMMENDATIONS. WE BEGAN CHANGING THE OIL EVERY 3000 MILES. THE VEHICLE STILL DIED MULTIPLE TIMES OVER NEXT SEVERAL MONTHS, GOING DOWN THE TOLLWAY, PULLING OUT ON THE SERVICE ROAD TO GET ON THE HIGHWAY, MIDDLE OF BUSY INTERSECTIONS WITH CHILDREN IN VEHICLE. 10/1/2019, FRUSTRATED/CONCERNED ABOUT SAFETY, TOOK THE VEHICLE BACK IN FOR SERVICE. AT THIS TIME IT HAD ONLY BEEN 2000 MILES SINCE THE WAS OIL CHANGED, WAS LOW ON OIL. THIS IS WHEN WE WERE TOLD THAT CHRYSLER IS AWARE OF THIS ISSUE AND WE NEVER GOT A RECALL. HAD US BRING THE VEHICLE BACK IN EVERY 1000 MILES FOR OIL CONSUMPTION TEST. 10/15/2019, 2 QTS LOW AFTER 1000 MILES. THEY ORDERED NEW ENGINE. THEY WERE BACKED UP SO ON11/12/19 THEY CALLED TO BRING CAR IN FOR NEW ENGINE 11/22, WE PICKED UP CAR, DROVE APPROXIMATELY 10 MILES, OVERHEATED. WE RETURNED TO SERVICE DEPARTMENT. THEY KEPT IT/WE PICKED UP 11/26, DROVE TWO MILES/DIED GOING DOWN SERVICE ROAD. WE TOOK BACK. 12/2, PICKED UP/ WARNING LIGHT CAME ON DURING TEST DRIVE. LEFT THERE. PICKED UP 12/4/19. 1/4/20,VEHICLE OVERHEATED WHILE DRIVING. TOOK TO WAXAHACHIE.10 DAYS LATER, THEY SAID NEEDS NEW ENGINE. 3RD ENGINE/LESS THAN 2 YEAR OLD CAR. GOAL IS GET THEM TO BUY BACK FOR WHAT WE OWE, REFUND DOWN PAYMENT, TRADE IN, REMAINDER OF WARRANTY/GAP INSURANCE. NEVER RECEIVED ANY RECALL ON THIS VEHICLE!
Corrective Action:
5/2018, WE BOUGHT A 2018 JEEP COMPASS SPORT WITH EXTENDED WARRANTY AND GAP INSURANCE. WE WERE DILIGENT ON GETTING OIL CHANGED PER RECOMMENDATIONS. 8/2018, PULLING OUT IN INTERSECTION, VEHICLE DIED, SPONTANEOUSLY ENGAGED THE EMERGENCY BRAKE. THIS HAPPEND A FEW MORE TIMES WE TOOK IN FOR SERVICE. 11/2018, (WELL WITHIN THE LEMON LAW GUIDELINES)WE TOOK TO THE WAXAHACHIE. THEY INSPECTED IT/CHANGED OIL, THEY TOLD US IT WAS LOW ON OIL, THAT THE DYING OF THE CAR WAS A SAFETY MECHANISM AND WE JUST NEEDED TO CHANGE THE OIL MORE OFTEN. KEEP IN MIND, THE OIL HAD BEEN CHANGED PER VEHICLE RECOMMENDATIONS. WE BEGAN CHANGING THE OIL EVERY 3000 MILES. THE VEHICLE STILL DIED MULTIPLE TIMES OVER NEXT SEVERAL MONTHS, GOING DOWN THE TOLLWAY, PULLING OUT ON THE SERVICE ROAD TO GET ON THE HIGHWAY, MIDDLE OF BUSY INTERSECTIONS WITH CHILDREN IN VEHICLE. 10/1/2019, FRUSTRATED/CONCERNED ABOUT SAFETY, TOOK THE VEHICLE BACK IN FOR SERVICE. AT THIS TIME IT HAD ONLY BEEN 2000 MILES SINCE THE WAS OIL CHANGED, WAS LOW ON OIL. THIS IS WHEN WE WERE TOLD THAT CHRYSLER IS AWARE OF THIS ISSUE AND WE NEVER GOT A RECALL. HAD US BRING THE VEHICLE BACK IN EVERY 1000 MILES FOR OIL CONSUMPTION TEST. 10/15/2019, 2 QTS LOW AFTER 1000 MILES. THEY ORDERED NEW ENGINE. THEY WERE BACKED UP SO ON11/12/19 THEY CALLED TO BRING CAR IN FOR NEW ENGINE 11/22, WE PICKED UP CAR, DROVE APPROXIMATELY 10 MILES, OVERHEATED. WE RETURNED TO SERVICE DEPARTMENT. THEY KEPT IT/WE PICKED UP 11/26, DROVE TWO MILES/DIED GOING DOWN SERVICE ROAD. WE TOOK BACK. 12/2, PICKED UP/ WARNING LIGHT CAME ON DURING TEST DRIVE. LEFT THERE. PICKED UP 12/4/19. 1/4/20,VEHICLE OVERHEATED WHILE DRIVING. TOOK TO WAXAHACHIE.10 DAYS LATER, THEY SAID NEEDS NEW ENGINE. 3RD ENGINE/LESS THAN 2 YEAR OLD CAR. GOAL IS GET THEM TO BUY BACK FOR WHAT WE OWE, REFUND DOWN PAYMENT, TRADE IN, REMAINDER OF WARRANTY/GAP INSURANCE. NEVER RECEIVED ANY RECALL ON THIS VEHICLE!
Additional Notes:
5/2018, WE BOUGHT A 2018 JEEP COMPASS SPORT WITH EXTENDED WARRANTY AND GAP INSURANCE. WE WERE DILIGENT ON GETTING OIL CHANGED PER RECOMMENDATIONS. 8/2018, PULLING OUT IN INTERSECTION, VEHICLE DIED, SPONTANEOUSLY ENGAGED THE EMERGENCY BRAKE. THIS HAPPEND A FEW MORE TIMES WE TOOK IN FOR SERVICE. 11/2018, (WELL WITHIN THE LEMON LAW GUIDELINES)WE TOOK TO THE WAXAHACHIE. THEY INSPECTED IT/CHANGED OIL, THEY TOLD US IT WAS LOW ON OIL, THAT THE DYING OF THE CAR WAS A SAFETY MECHANISM AND WE JUST NEEDED TO CHANGE THE OIL MORE OFTEN. KEEP IN MIND, THE OIL HAD BEEN CHANGED PER VEHICLE RECOMMENDATIONS. WE BEGAN CHANGING THE OIL EVERY 3000 MILES. THE VEHICLE STILL DIED MULTIPLE TIMES OVER NEXT SEVERAL MONTHS, GOING DOWN THE TOLLWAY, PULLING OUT ON THE SERVICE ROAD TO GET ON THE HIGHWAY, MIDDLE OF BUSY INTERSECTIONS WITH CHILDREN IN VEHICLE. 10/1/2019, FRUSTRATED/CONCERNED ABOUT SAFETY, TOOK THE VEHICLE BACK IN FOR SERVICE. AT THIS TIME IT HAD ONLY BEEN 2000 MILES SINCE THE WAS OIL CHANGED, WAS LOW ON OIL. THIS IS WHEN WE WERE TOLD THAT CHRYSLER IS AWARE OF THIS ISSUE AND WE NEVER GOT A RECALL. HAD US BRING THE VEHICLE BACK IN EVERY 1000 MILES FOR OIL CONSUMPTION TEST. 10/15/2019, 2 QTS LOW AFTER 1000 MILES. THEY ORDERED NEW ENGINE. THEY WERE BACKED UP SO ON11/12/19 THEY CALLED TO BRING CAR IN FOR NEW ENGINE 11/22, WE PICKED UP CAR, DROVE APPROXIMATELY 10 MILES, OVERHEATED. WE RETURNED TO SERVICE DEPARTMENT. THEY KEPT IT/WE PICKED UP 11/26, DROVE TWO MILES/DIED GOING DOWN SERVICE ROAD. WE TOOK BACK. 12/2, PICKED UP/ WARNING LIGHT CAME ON DURING TEST DRIVE. LEFT THERE. PICKED UP 12/4/19. 1/4/20,VEHICLE OVERHEATED WHILE DRIVING. TOOK TO WAXAHACHIE.10 DAYS LATER, THEY SAID NEEDS NEW ENGINE. 3RD ENGINE/LESS THAN 2 YEAR OLD CAR. GOAL IS GET THEM TO BUY BACK FOR WHAT WE OWE, REFUND DOWN PAYMENT, TRADE IN, REMAINDER OF WARRANTY/GAP INSURANCE. NEVER RECEIVED ANY RECALL ON THIS VEHICLE!
Mfg Campaign: 11300260
Recall Date: Jan 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Corrective Action:
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Additional Notes:
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Mfg Campaign: 11300059
Recall Date: Jan 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Corrective Action:
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Additional Notes:
THE JEEP COMPASS 2018 CAR JUST STOPS IN THE MIDDLE OF DRIVING. THERE IS NO OIL LIGHT TO INDICATE IT IS LOW ON OIL. THIS IS A SERIOUS SAFETY HAZARD . THIS HAS HAPPENED TWICE. THE CAR EATS OIL. DEALER SAID TO DRIVE FOR 2000 MILES AND BRING IT IN . I AM TERRIFIED OF DRIVING IT. IT NEEDS A NEW ENGLINE
Mfg Campaign: 11300059
Recall Date: Jan 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
OIL BURNING UP WAY BEFORE OIL CHANGE IS DUE. CAUSED MY CAR TO STALL IN THE MIDDLE OF THE ROAD. THE STALL OCCURRED WHILE MAKING A RIGHT TURN AT AN INTERSECTION SPEED OF APPROXIMATELY 10-15 MPH. MILEAGE WAS ABOUT 39000 WHILE MAKING THE TURN A QUICK CHIME AND OIL PRESSURE LOW CAME ON AND DISAPPEARED AND THE CAR IMMEDIATELY STALLED. COME TO FIND OUT THAT WAS WAS OIL ON DIPSTICK. NO WARNINGS
Corrective Action:
OIL BURNING UP WAY BEFORE OIL CHANGE IS DUE. CAUSED MY CAR TO STALL IN THE MIDDLE OF THE ROAD. THE STALL OCCURRED WHILE MAKING A RIGHT TURN AT AN INTERSECTION SPEED OF APPROXIMATELY 10-15 MPH. MILEAGE WAS ABOUT 39000 WHILE MAKING THE TURN A QUICK CHIME AND OIL PRESSURE LOW CAME ON AND DISAPPEARED AND THE CAR IMMEDIATELY STALLED. COME TO FIND OUT THAT WAS WAS OIL ON DIPSTICK. NO WARNINGS
Additional Notes:
OIL BURNING UP WAY BEFORE OIL CHANGE IS DUE. CAUSED MY CAR TO STALL IN THE MIDDLE OF THE ROAD. THE STALL OCCURRED WHILE MAKING A RIGHT TURN AT AN INTERSECTION SPEED OF APPROXIMATELY 10-15 MPH. MILEAGE WAS ABOUT 39000 WHILE MAKING THE TURN A QUICK CHIME AND OIL PRESSURE LOW CAME ON AND DISAPPEARED AND THE CAR IMMEDIATELY STALLED. COME TO FIND OUT THAT WAS WAS OIL ON DIPSTICK. NO WARNINGS
Mfg Campaign: 11299787
Recall Date: Jan 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2.4L MULTIAIR MOTOR BURNS OIL AT EXCESSIVE RATE. NEW CAR BURNS 1QT OF OIL PER 850 MILES. NO "LOW OIL" INDICATOR LIGHT. WHEN LOW ON OIL, CAR STALLS, JOLTS, OR SHUTS OFF. STALL GENERALLY OCCURS WHEN TURNING AT LOW SPEEDS (LESS THAN 30 MPH). SIGNIFICANT SAFETY HAZARD IF TURNING IN FRONT OF ONCOMING TRAFFIC. CAR WILL STALL IF DOWN 2 QUARTS. THEREFORE, IF YOU DO NOT REFILL OIL EVERY 1500 MILES, YOU RISK STALLING ON ROADWAYS. CURRENT VEHICLE HAS 26,000 MILES. NORMALLY ADD 5 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STALLING HAS OCCURRED APPROXIMATELY 10 TIMES. TWO TIMES STALL OCCURRED IN INTERSECTION, ALMOST RESULTING IN HIGH SPEED COLLISION FROM OPPOSING TRAFFIC.
Corrective Action:
2.4L MULTIAIR MOTOR BURNS OIL AT EXCESSIVE RATE. NEW CAR BURNS 1QT OF OIL PER 850 MILES. NO "LOW OIL" INDICATOR LIGHT. WHEN LOW ON OIL, CAR STALLS, JOLTS, OR SHUTS OFF. STALL GENERALLY OCCURS WHEN TURNING AT LOW SPEEDS (LESS THAN 30 MPH). SIGNIFICANT SAFETY HAZARD IF TURNING IN FRONT OF ONCOMING TRAFFIC. CAR WILL STALL IF DOWN 2 QUARTS. THEREFORE, IF YOU DO NOT REFILL OIL EVERY 1500 MILES, YOU RISK STALLING ON ROADWAYS. CURRENT VEHICLE HAS 26,000 MILES. NORMALLY ADD 5 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STALLING HAS OCCURRED APPROXIMATELY 10 TIMES. TWO TIMES STALL OCCURRED IN INTERSECTION, ALMOST RESULTING IN HIGH SPEED COLLISION FROM OPPOSING TRAFFIC.
Additional Notes:
2.4L MULTIAIR MOTOR BURNS OIL AT EXCESSIVE RATE. NEW CAR BURNS 1QT OF OIL PER 850 MILES. NO "LOW OIL" INDICATOR LIGHT. WHEN LOW ON OIL, CAR STALLS, JOLTS, OR SHUTS OFF. STALL GENERALLY OCCURS WHEN TURNING AT LOW SPEEDS (LESS THAN 30 MPH). SIGNIFICANT SAFETY HAZARD IF TURNING IN FRONT OF ONCOMING TRAFFIC. CAR WILL STALL IF DOWN 2 QUARTS. THEREFORE, IF YOU DO NOT REFILL OIL EVERY 1500 MILES, YOU RISK STALLING ON ROADWAYS. CURRENT VEHICLE HAS 26,000 MILES. NORMALLY ADD 5 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STALLING HAS OCCURRED APPROXIMATELY 10 TIMES. TWO TIMES STALL OCCURRED IN INTERSECTION, ALMOST RESULTING IN HIGH SPEED COLLISION FROM OPPOSING TRAFFIC.
Mfg Campaign: 11299937
Recall Date: Jan 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS NOT EVEN 2 YEARS OLD AND IT HAS COMPLETELY SHUT DOWN TWICE WHILE DRIVING. VERY QUICKLY A 'LOW OIL PRESSURE WARNING' SIGN WILL FLASH ON THE DASHBOARD, AND SOON AFTER THE CAR BECOMES LIMP AND COMPLETELY SHUTS DOWN. IT WILL NOT MOVE AND DOESN'T ALLOW FURTHER DRIVING. THE DEALERSHIP FOUND MY OIL IS LOW, EVEN THOUGH I HAVEN'T EVEN HIT 2500 MILES SINCE MY LAST OIL CHANGE. THEY ARE HAVING ME COME BACK AFTER 500 MILES TO MONITOR OIL CONSUMPTION AND INVESTIGATE FURTHER. THIS IS EXTREMELY FRUSTRATING AND DANGEROUS, AS IT HAS SHUT OFF WHEN I'M ON MAIN ROADS WITH CARS ALL AROUND ME. I'M VERY DISAPPOINTED, AS I HAVE NEVER HAD ANY ISSUES WITH PREVIOUS JEEPS I'VE OWNED.
Corrective Action:
MY CAR IS NOT EVEN 2 YEARS OLD AND IT HAS COMPLETELY SHUT DOWN TWICE WHILE DRIVING. VERY QUICKLY A 'LOW OIL PRESSURE WARNING' SIGN WILL FLASH ON THE DASHBOARD, AND SOON AFTER THE CAR BECOMES LIMP AND COMPLETELY SHUTS DOWN. IT WILL NOT MOVE AND DOESN'T ALLOW FURTHER DRIVING. THE DEALERSHIP FOUND MY OIL IS LOW, EVEN THOUGH I HAVEN'T EVEN HIT 2500 MILES SINCE MY LAST OIL CHANGE. THEY ARE HAVING ME COME BACK AFTER 500 MILES TO MONITOR OIL CONSUMPTION AND INVESTIGATE FURTHER. THIS IS EXTREMELY FRUSTRATING AND DANGEROUS, AS IT HAS SHUT OFF WHEN I'M ON MAIN ROADS WITH CARS ALL AROUND ME. I'M VERY DISAPPOINTED, AS I HAVE NEVER HAD ANY ISSUES WITH PREVIOUS JEEPS I'VE OWNED.
Additional Notes:
MY CAR IS NOT EVEN 2 YEARS OLD AND IT HAS COMPLETELY SHUT DOWN TWICE WHILE DRIVING. VERY QUICKLY A 'LOW OIL PRESSURE WARNING' SIGN WILL FLASH ON THE DASHBOARD, AND SOON AFTER THE CAR BECOMES LIMP AND COMPLETELY SHUTS DOWN. IT WILL NOT MOVE AND DOESN'T ALLOW FURTHER DRIVING. THE DEALERSHIP FOUND MY OIL IS LOW, EVEN THOUGH I HAVEN'T EVEN HIT 2500 MILES SINCE MY LAST OIL CHANGE. THEY ARE HAVING ME COME BACK AFTER 500 MILES TO MONITOR OIL CONSUMPTION AND INVESTIGATE FURTHER. THIS IS EXTREMELY FRUSTRATING AND DANGEROUS, AS IT HAS SHUT OFF WHEN I'M ON MAIN ROADS WITH CARS ALL AROUND ME. I'M VERY DISAPPOINTED, AS I HAVE NEVER HAD ANY ISSUES WITH PREVIOUS JEEPS I'VE OWNED.
Mfg Campaign: 11299976
Recall Date: Jan 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Corrective Action:
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Additional Notes:
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Mfg Campaign: 11296838
Recall Date: Jan 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Corrective Action:
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Additional Notes:
SINCE I'VE PURCHASED THE VEHICLE THE EMERGENCY BRAKES COMES ON RANDOMLY. I CAN LITERALLY BE DRIVING AND COME TO A STOP SIGN AND IT COMES ON. THIS IS UNSAFE AND CAN CAUSE OTHERS TO HIT YOU FROM BEHIND. MY CAR HAS ALSO FOR THE SECOND TIME IN ONE YEAR HAD CHECK ENGINE AND TRANSMISSION LIGHT TO COME ON. THIS SHOULD NOT TAKE PLACE WITH A BRAND NEW CAR.
Mfg Campaign: 11296838
Recall Date: Jan 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE START/STOP CAUSED ME TO STALL OUT FOR 20MIN IN THE MIDDLE OF TRAFFIC, I WAS NOT HIT, AND I PUT MY HAZARDS ON AND WAVED PEOPLE BY, I HAD TO TURN MY VEHICLE OFF, AND THEN PUT THE PARKING BREAK ON, THEN DISENGAGE THE PARKING BREAK, RESTART MY VEHICLE, AND PRESS THE STAR/STOP BUTTON TO TURN IT OFF, AND SINCE THIS INCIDENT, MY START STOP SYSTEM HAS NOT WORKED BUT I CONSTANTLY HAVE AN UMBRELLA CON ON MY CONSOLE THAT IS A CIRCLE WITH AN EXCLAMATION MARK. I THEN WENT TO ORIELLY AUTO PARTS NEAR MY HOME FOR A DIAGNOSIS, AND IT WAS A MANUFACTURE CODE THAT THEY HAD NO CLUE WAS ABOUT. MY VEHICLE WAS IN MOTION APPROACHING A STOP LIGHT ON A PUBLIC CITY STREET WHEN IT SHUT DOWN AND STALLED OUT, I OBSTRUCTED TRAFFIC FOR TEN MINS UNTIL I FIGURED OUT HOW TO GET MY CAR TO TURN BACK ON.
Corrective Action:
MY VEHICLE START/STOP CAUSED ME TO STALL OUT FOR 20MIN IN THE MIDDLE OF TRAFFIC, I WAS NOT HIT, AND I PUT MY HAZARDS ON AND WAVED PEOPLE BY, I HAD TO TURN MY VEHICLE OFF, AND THEN PUT THE PARKING BREAK ON, THEN DISENGAGE THE PARKING BREAK, RESTART MY VEHICLE, AND PRESS THE STAR/STOP BUTTON TO TURN IT OFF, AND SINCE THIS INCIDENT, MY START STOP SYSTEM HAS NOT WORKED BUT I CONSTANTLY HAVE AN UMBRELLA CON ON MY CONSOLE THAT IS A CIRCLE WITH AN EXCLAMATION MARK. I THEN WENT TO ORIELLY AUTO PARTS NEAR MY HOME FOR A DIAGNOSIS, AND IT WAS A MANUFACTURE CODE THAT THEY HAD NO CLUE WAS ABOUT. MY VEHICLE WAS IN MOTION APPROACHING A STOP LIGHT ON A PUBLIC CITY STREET WHEN IT SHUT DOWN AND STALLED OUT, I OBSTRUCTED TRAFFIC FOR TEN MINS UNTIL I FIGURED OUT HOW TO GET MY CAR TO TURN BACK ON.
Additional Notes:
MY VEHICLE START/STOP CAUSED ME TO STALL OUT FOR 20MIN IN THE MIDDLE OF TRAFFIC, I WAS NOT HIT, AND I PUT MY HAZARDS ON AND WAVED PEOPLE BY, I HAD TO TURN MY VEHICLE OFF, AND THEN PUT THE PARKING BREAK ON, THEN DISENGAGE THE PARKING BREAK, RESTART MY VEHICLE, AND PRESS THE STAR/STOP BUTTON TO TURN IT OFF, AND SINCE THIS INCIDENT, MY START STOP SYSTEM HAS NOT WORKED BUT I CONSTANTLY HAVE AN UMBRELLA CON ON MY CONSOLE THAT IS A CIRCLE WITH AN EXCLAMATION MARK. I THEN WENT TO ORIELLY AUTO PARTS NEAR MY HOME FOR A DIAGNOSIS, AND IT WAS A MANUFACTURE CODE THAT THEY HAD NO CLUE WAS ABOUT. MY VEHICLE WAS IN MOTION APPROACHING A STOP LIGHT ON A PUBLIC CITY STREET WHEN IT SHUT DOWN AND STALLED OUT, I OBSTRUCTED TRAFFIC FOR TEN MINS UNTIL I FIGURED OUT HOW TO GET MY CAR TO TURN BACK ON.
Mfg Campaign: 11296687
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Corrective Action:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Additional Notes:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Mfg Campaign: 11296693
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Corrective Action:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Additional Notes:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Mfg Campaign: 11296693
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Corrective Action:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Additional Notes:
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
Mfg Campaign: 11296693
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RANDOMLY SHUT OFF ON MULTIPLE OCCASIONS. THE ENGINE WAS RESTARTED AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER (1239 HYLAN BLVD, STATEN ISLAND, NY) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS VERY LOW. THE CONTACT WAS INFORMED THAT THE ENGINE SHUT OFF DUE TO VERY LOW OIL AND OPERATED AS INTENDED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS-71699220. THE FAILURE MILEAGE WAS 13,200.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RANDOMLY SHUT OFF ON MULTIPLE OCCASIONS. THE ENGINE WAS RESTARTED AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER (1239 HYLAN BLVD, STATEN ISLAND, NY) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS VERY LOW. THE CONTACT WAS INFORMED THAT THE ENGINE SHUT OFF DUE TO VERY LOW OIL AND OPERATED AS INTENDED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS-71699220. THE FAILURE MILEAGE WAS 13,200.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RANDOMLY SHUT OFF ON MULTIPLE OCCASIONS. THE ENGINE WAS RESTARTED AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER (1239 HYLAN BLVD, STATEN ISLAND, NY) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS VERY LOW. THE CONTACT WAS INFORMED THAT THE ENGINE SHUT OFF DUE TO VERY LOW OIL AND OPERATED AS INTENDED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS-71699220. THE FAILURE MILEAGE WAS 13,200.
Mfg Campaign: 11291974
Recall Date: Dec 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR STALLS OR DOES NOT START. WHEN WE HIT THE START BUTTON IT CLICKS AND THEN THE DISPLAY SAYS THE CAR IS RUNNING. BY NO MEANS IS THE CAR RUNNING. WE HAVE CHECKED THE BATTERY AND DISCONNECTED THE BATTERY TO SEE IF IT WOULD RESET ANYTHING. NO GO. THIS HAS ALSO BEEN HAPPENING SINCE WE BOUGHT THE VEHICLE TWO YEARS AGO. IT HAS NOW DECIDED IT WILL NOT START AT ALL.
Corrective Action:
THE CAR STALLS OR DOES NOT START. WHEN WE HIT THE START BUTTON IT CLICKS AND THEN THE DISPLAY SAYS THE CAR IS RUNNING. BY NO MEANS IS THE CAR RUNNING. WE HAVE CHECKED THE BATTERY AND DISCONNECTED THE BATTERY TO SEE IF IT WOULD RESET ANYTHING. NO GO. THIS HAS ALSO BEEN HAPPENING SINCE WE BOUGHT THE VEHICLE TWO YEARS AGO. IT HAS NOW DECIDED IT WILL NOT START AT ALL.
Additional Notes:
THE CAR STALLS OR DOES NOT START. WHEN WE HIT THE START BUTTON IT CLICKS AND THEN THE DISPLAY SAYS THE CAR IS RUNNING. BY NO MEANS IS THE CAR RUNNING. WE HAVE CHECKED THE BATTERY AND DISCONNECTED THE BATTERY TO SEE IF IT WOULD RESET ANYTHING. NO GO. THIS HAS ALSO BEEN HAPPENING SINCE WE BOUGHT THE VEHICLE TWO YEARS AGO. IT HAS NOW DECIDED IT WILL NOT START AT ALL.
Mfg Campaign: 11291992
Recall Date: Dec 30, 2019
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