Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Corrective Action:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Additional Notes:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Mfg Campaign: 11154105
Recall Date: Nov 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.
Corrective Action:
TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.
Additional Notes:
TRANSMISSION IS SLIPPING AND GRINDING AFTER TRYING TO ACCELERATE FROM STOP OR SLOW SPEED. IT HAS ALREADY BEEN FLASHED ONCE BUT MARK'S CASA IN ALBUQUERQUE, NEW MEXICO REFUSES TO DO ANYTHING ELSE TO TRY TO FIX IT. THEY STATE THAT THERE IS NOTHING ELSE THEY CAN DO.
Mfg Campaign: 11153604
Recall Date: Nov 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ON TWO OCCASIONS WHILE FLAT TOWING THE JEEP BEHIND OUR RV THE FRONT END WOBBLED EXCESSIVELY AND ONLY STOPPED WHEN WE SLOWED TO ALMOST A STOP. BOTH INSTANCES HAPPENED WITHIN 15 MINUTES OF STARTING TO TRAVEL IN THE MORNING AND HAPPENED IN CONSTRUCTION ZONES WHERE THE PAVEMENT WAS ROUGH. WE HAD HEARD OF THIS ISSUE SO WE HAD THE DEALER INSTALL THE MOPAR STERRING HARNESS WHEN WE BOUGHT THE CAR. THIS WAS SUPPOSE TO ELIMINATE THE PROBLEM BUT ITS CLEAR IT DID NOT DO SO. AFTER THE LAST INCIDENT WE TOOK THE CAR TO A JEEP DEALER WHO SAID THE PROBLEM WAS THE CAR BATTERY AND REPLACED IT. I FIND IT HARD TO BELIEVE THAT WAS THE REAL CAUSE SINCE THE BATTERY WAS LESS THAN A YEAR OLD. THE DEALER ALSO SHOWED US A NOTICE RECOMMENDING HAVE A CHARGER INSTALLED IF TOWING THE CAR MORE THAN 3 HOURS. (AGAIN, THIS DOESN'T ACCOUNT FOR OUR EXPERIENCES SINCE BOTH OF THEM OCCURED WITHIN THE FIRST HALF HOUR).
Corrective Action:
ON TWO OCCASIONS WHILE FLAT TOWING THE JEEP BEHIND OUR RV THE FRONT END WOBBLED EXCESSIVELY AND ONLY STOPPED WHEN WE SLOWED TO ALMOST A STOP. BOTH INSTANCES HAPPENED WITHIN 15 MINUTES OF STARTING TO TRAVEL IN THE MORNING AND HAPPENED IN CONSTRUCTION ZONES WHERE THE PAVEMENT WAS ROUGH. WE HAD HEARD OF THIS ISSUE SO WE HAD THE DEALER INSTALL THE MOPAR STERRING HARNESS WHEN WE BOUGHT THE CAR. THIS WAS SUPPOSE TO ELIMINATE THE PROBLEM BUT ITS CLEAR IT DID NOT DO SO. AFTER THE LAST INCIDENT WE TOOK THE CAR TO A JEEP DEALER WHO SAID THE PROBLEM WAS THE CAR BATTERY AND REPLACED IT. I FIND IT HARD TO BELIEVE THAT WAS THE REAL CAUSE SINCE THE BATTERY WAS LESS THAN A YEAR OLD. THE DEALER ALSO SHOWED US A NOTICE RECOMMENDING HAVE A CHARGER INSTALLED IF TOWING THE CAR MORE THAN 3 HOURS. (AGAIN, THIS DOESN'T ACCOUNT FOR OUR EXPERIENCES SINCE BOTH OF THEM OCCURED WITHIN THE FIRST HALF HOUR).
Additional Notes:
ON TWO OCCASIONS WHILE FLAT TOWING THE JEEP BEHIND OUR RV THE FRONT END WOBBLED EXCESSIVELY AND ONLY STOPPED WHEN WE SLOWED TO ALMOST A STOP. BOTH INSTANCES HAPPENED WITHIN 15 MINUTES OF STARTING TO TRAVEL IN THE MORNING AND HAPPENED IN CONSTRUCTION ZONES WHERE THE PAVEMENT WAS ROUGH. WE HAD HEARD OF THIS ISSUE SO WE HAD THE DEALER INSTALL THE MOPAR STERRING HARNESS WHEN WE BOUGHT THE CAR. THIS WAS SUPPOSE TO ELIMINATE THE PROBLEM BUT ITS CLEAR IT DID NOT DO SO. AFTER THE LAST INCIDENT WE TOOK THE CAR TO A JEEP DEALER WHO SAID THE PROBLEM WAS THE CAR BATTERY AND REPLACED IT. I FIND IT HARD TO BELIEVE THAT WAS THE REAL CAUSE SINCE THE BATTERY WAS LESS THAN A YEAR OLD. THE DEALER ALSO SHOWED US A NOTICE RECOMMENDING HAVE A CHARGER INSTALLED IF TOWING THE CAR MORE THAN 3 HOURS. (AGAIN, THIS DOESN'T ACCOUNT FOR OUR EXPERIENCES SINCE BOTH OF THEM OCCURED WITHIN THE FIRST HALF HOUR).
Mfg Campaign: 11152533
Recall Date: Nov 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Corrective Action:
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Additional Notes:
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Mfg Campaign: 11150268
Recall Date: Nov 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Corrective Action:
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Additional Notes:
AFTER STARTING THE CAR AND SHIFTING TO REVERSE THE CAR STALLS. ALSO WHILE DRIVING THE CAR HAS DISPLAYED THREE TIMES IN DIFFERENT OCCASIONS DISPLAYS "SERVICE SHIFTER" AND THE LIGHTS TURN RED ON THE SHIFT STICK (KEEP IN MIND THE CAR IS AUTOMATIC WITH 9 SPEED TRANSMISSION). I JUST GOT THE CAR A WEEK AGO AND I AM SCARED TO DRIVE IT. THE CAR IS A 2017 WITH 35K MILES, NOW I UNDERSTAND WHY THEY SOLD IT BACK TO THE DEALER.
Mfg Campaign: 11150268
Recall Date: Nov 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE "SERVICE SHIFTER" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT EVERY GEAR ON THE SHIFT ASSEMBLY ILLUMINATED. THE CONTACT PULLED INTO A NEARBY PARKING LOT, PLACED THE VEHICLE IN THE PARK POSITION, AND RESTARTED THE VEHICLE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. TIM SHORT CHRYSLER OF MIDDLESBORO (1935 US-25E SCENIC, MIDDLESBORO, KENTUCKY 40965, (606) 248-3444) WAS MADE AWARE OF THE FAILURE AND PERFORMED A SOFTWARE UPDATE ON THE VEHICLE, BUT THE FAILURE RECURRED FIVE DAYS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER ALSO PROVIDED THE CONTACT WITH CASE NUMBER: 35250798. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE "SERVICE SHIFTER" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT EVERY GEAR ON THE SHIFT ASSEMBLY ILLUMINATED. THE CONTACT PULLED INTO A NEARBY PARKING LOT, PLACED THE VEHICLE IN THE PARK POSITION, AND RESTARTED THE VEHICLE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. TIM SHORT CHRYSLER OF MIDDLESBORO (1935 US-25E SCENIC, MIDDLESBORO, KENTUCKY 40965, (606) 248-3444) WAS MADE AWARE OF THE FAILURE AND PERFORMED A SOFTWARE UPDATE ON THE VEHICLE, BUT THE FAILURE RECURRED FIVE DAYS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER ALSO PROVIDED THE CONTACT WITH CASE NUMBER: 35250798. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE "SERVICE SHIFTER" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT EVERY GEAR ON THE SHIFT ASSEMBLY ILLUMINATED. THE CONTACT PULLED INTO A NEARBY PARKING LOT, PLACED THE VEHICLE IN THE PARK POSITION, AND RESTARTED THE VEHICLE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. TIM SHORT CHRYSLER OF MIDDLESBORO (1935 US-25E SCENIC, MIDDLESBORO, KENTUCKY 40965, (606) 248-3444) WAS MADE AWARE OF THE FAILURE AND PERFORMED A SOFTWARE UPDATE ON THE VEHICLE, BUT THE FAILURE RECURRED FIVE DAYS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER ALSO PROVIDED THE CONTACT WITH CASE NUMBER: 35250798. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Mfg Campaign: 11149675
Recall Date: Nov 6, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON THREE SEPARATE OCCASIONS NOW, WHILE DRIVING MY VEHICLE AFTER IT HAD BEEN PARKED FOR 5 OR MORE HOURS AFTER TRAVELLING LESS THAN A MILE OR TWO WHILE IN MOTION MY VEHICLE HAS STALLED OUT. TWICE, COMPLETELY STALLED WHERE I HAD TO PULL OVER....ONCE IN THE DARK, THE LIGHTS WENT OUT AND IT STARTED TO STALL, BUT THEN CONTINUED ON THE ROAD. TWO TIMES IT WAS AFTER A LEFT HAND TURN, ONE TIME IT OCCURRED AFTER A RIGHT HAND TURN.
Corrective Action:
ON THREE SEPARATE OCCASIONS NOW, WHILE DRIVING MY VEHICLE AFTER IT HAD BEEN PARKED FOR 5 OR MORE HOURS AFTER TRAVELLING LESS THAN A MILE OR TWO WHILE IN MOTION MY VEHICLE HAS STALLED OUT. TWICE, COMPLETELY STALLED WHERE I HAD TO PULL OVER....ONCE IN THE DARK, THE LIGHTS WENT OUT AND IT STARTED TO STALL, BUT THEN CONTINUED ON THE ROAD. TWO TIMES IT WAS AFTER A LEFT HAND TURN, ONE TIME IT OCCURRED AFTER A RIGHT HAND TURN.
Additional Notes:
ON THREE SEPARATE OCCASIONS NOW, WHILE DRIVING MY VEHICLE AFTER IT HAD BEEN PARKED FOR 5 OR MORE HOURS AFTER TRAVELLING LESS THAN A MILE OR TWO WHILE IN MOTION MY VEHICLE HAS STALLED OUT. TWICE, COMPLETELY STALLED WHERE I HAD TO PULL OVER....ONCE IN THE DARK, THE LIGHTS WENT OUT AND IT STARTED TO STALL, BUT THEN CONTINUED ON THE ROAD. TWO TIMES IT WAS AFTER A LEFT HAND TURN, ONE TIME IT OCCURRED AFTER A RIGHT HAND TURN.
Mfg Campaign: 11145352
Recall Date: Nov 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Corrective Action:
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Additional Notes:
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Mfg Campaign: 11143549
Recall Date: Oct 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Corrective Action:
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Additional Notes:
I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD AN ERROR MESSAGE ON MY DASH BOARD THAT READ "SERVICE SHIFTER". AT THAT TIME THE DEALERSHIP HAD ALREADY REPLACED THE SHIFTER. AFTER THEY RAN MORE TEST AND ATTEMPTED TO FIX IT A TOTAL OF 10 TIMES, I AM STILL HAVING THE SAME ISSUE, WHERE THE ERROR MESSAGE SAYS "SERVICE SHIFTER" AND THE CLICKING SOUND IS VERY LOUD. AFTER SPEAKING WITH THE SERVICE MANAGER AT THE DEALERSHIP, HE INFORMED ME THAT THE SHIFTER WAS JUST RECENTLY REPLACED ONCE AGAIN AND THAT THE OTHER ATTEMPTS TO REPLACE THE SHIFTER WERE A RESULT OF THE REPLACEMENT SHIFTERS BEING "BAD' (DEFECTED). CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF EVERY OCCASION THAT MY VEHICLE HAS BEEN SERVICED FOR THIS ISSUE, AND THEY HAVE EVEN ESCALATED THIS MATTER TO THEIR CORPORATE LEVEL TECHNICIANS KNOWN AS "STAR". I WAS TOLD BY CUSTOMER SERVICE THAT STAR WAS UNSURE OF THE ISSUE UPON THEM BEING CONTACTED IN REFERENCE TO THIS ISSUE. I HAVE YET TO SEE AN ACTIVE RECALL ON THIS PART, BUT OUT OF THE YEAR AND 8 MONTHS THAT I HAVE OWNED THIS TRUCK, I HAVE SPENT APPROXIMATELY A YEAR AND 4 MONTHS TAKING IT TO THE DEALERSHIP TO BE SERVICED FOR THE SHIFTER.
Mfg Campaign: 11143549
Recall Date: Oct 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Corrective Action:
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Additional Notes:
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Mfg Campaign: 11142661
Recall Date: Oct 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Corrective Action:
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Additional Notes:
ON OCTOBER 23, 2018 I WAS TRAVELING DOWN THE HIGHWAY WHEN I SLOWED UP TO MAKE A TURN AND THE TRUCK TURNED OFF WHILE TURNING WITH A VEHICLE BEHIND ME. THANK GOD I WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. I HAVE FILED ANOTHER COMPLAINT WITH THIS SAME ISSUE THIS IS VERY DANGEROUS AND I PRAY MY HUSBAND OR I DON'T CAUSE A FATALITY OR BE A FATALITY DUE TO THIS 2017 JEEP BY CHRYSLER MALFUNCTIONING. I'VE NOTICED I'M NOT THE ONLY ONE THAT'S EXPERIENCING THIS ISSUE PLEASE HELP AND HOLD CHRYSLER RELIABLE TO FIX THIS ISSUE.
Mfg Campaign: 11142661
Recall Date: Oct 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. ENGINE RPM WOULD GO AS HIGH AS 5000. THE SYSTEM WOULD NOT IMMEDIATELY DISENGAGE. I HAD TO HIT THE BRAKES AND THE CANCEL BUTTON SEVERAL TIMES BEFORE CRUISE CONTROL WOULD DISENGAGE. THIS OCCURRED WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70 MPH.
Corrective Action:
I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. ENGINE RPM WOULD GO AS HIGH AS 5000. THE SYSTEM WOULD NOT IMMEDIATELY DISENGAGE. I HAD TO HIT THE BRAKES AND THE CANCEL BUTTON SEVERAL TIMES BEFORE CRUISE CONTROL WOULD DISENGAGE. THIS OCCURRED WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70 MPH.
Additional Notes:
I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. ENGINE RPM WOULD GO AS HIGH AS 5000. THE SYSTEM WOULD NOT IMMEDIATELY DISENGAGE. I HAD TO HIT THE BRAKES AND THE CANCEL BUTTON SEVERAL TIMES BEFORE CRUISE CONTROL WOULD DISENGAGE. THIS OCCURRED WHILE TRAVELING AT INTERSTATE SPEEDS OF 65-70 MPH.
Mfg Campaign: 11141811
Recall Date: Oct 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Corrective Action:
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Additional Notes:
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Mfg Campaign: 11141918
Recall Date: Oct 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Corrective Action:
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Additional Notes:
TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO MERRICK DODGE CHRYSLER JEEP (LOCATED AT 3614 SUNRISE HWY, WANTAGH, NY 11793, (516) 868-4400) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO MERRICK DODGE CHRYSLER JEEP WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES TWICE AND PROVIDED CASE NUMBERS: [XXX] AND [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. *DT *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS CONSUMER STATED SHIFTER WAS REPLACED TWICE & CHRYSLER WAS NOTIFIED 3RD TIME. UPDATED 12/06/18*JB
Mfg Campaign: 11141918
Recall Date: Oct 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY SIX TIMES WITHIN TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (LIA CHRYSLER JEEP DODGE RAM, 2116 CENTRAL AVENUE, SCHENECTADY, NY 12304) WHERE IT WAS DETERMINED THAT THE ENGINE SHUT OFF BECAUSE IT WAS BURNING TOO MUCH OIL. THE DEALER STATED THAT THE ENGINE WAS PROGRAMMED TO SHUT OFF AS A PREVENTIVE MEASURE AND THAT THE MANUFACTURER WAS AWARE; HOWEVER, THERE WAS NO REMEDY. THE CONTACT WAS ASKED TO MONITOR THE OIL CONSUMPTION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY SIX TIMES WITHIN TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (LIA CHRYSLER JEEP DODGE RAM, 2116 CENTRAL AVENUE, SCHENECTADY, NY 12304) WHERE IT WAS DETERMINED THAT THE ENGINE SHUT OFF BECAUSE IT WAS BURNING TOO MUCH OIL. THE DEALER STATED THAT THE ENGINE WAS PROGRAMMED TO SHUT OFF AS A PREVENTIVE MEASURE AND THAT THE MANUFACTURER WAS AWARE; HOWEVER, THERE WAS NO REMEDY. THE CONTACT WAS ASKED TO MONITOR THE OIL CONSUMPTION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND THE VEHICLE RESTARTED NORMALLY. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY SIX TIMES WITHIN TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (LIA CHRYSLER JEEP DODGE RAM, 2116 CENTRAL AVENUE, SCHENECTADY, NY 12304) WHERE IT WAS DETERMINED THAT THE ENGINE SHUT OFF BECAUSE IT WAS BURNING TOO MUCH OIL. THE DEALER STATED THAT THE ENGINE WAS PROGRAMMED TO SHUT OFF AS A PREVENTIVE MEASURE AND THAT THE MANUFACTURER WAS AWARE; HOWEVER, THERE WAS NO REMEDY. THE CONTACT WAS ASKED TO MONITOR THE OIL CONSUMPTION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,500.
Mfg Campaign: 11140566
Recall Date: Oct 16, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING ON A SIDE ROAD (35MPH) AND THE CAR JUST "STOPPED" IN TRAFFIC! WITH NO WARNING OR INDICATION. IT STARTED AFTER 10 MINUTES OF SITTING IN HEAVY TRAFFIC - I TOOK IT TO THE DEALER AND THEY SAID THAT THERE WAS NO OIL IN IT? ACCORDING TO THE COMPUTER I HAD 4% LIFE AND PLENTY OF OIL AND I CHECKED IT WHEN I WAS STALLED ON THE ROAD.ACCORDING TO THE DEALER IT'S NORMAL FOR THE 2.4L ENGINE TO BURN THROUGH A QUART OF OIL EVERY 1000 MILES? IS THAT ACCURATE FOR A BRAND NEW CAR? I DON'T THINK SO-- THIS IS A DANGEROUS ISSUE. I COULD BE DRIVING DOWN THE FREEWAY AT 70 AND IT COULD JUST STOP AND IT'S HAPPENED TO OTHERS. THIS NEEDS TO BE REVIEWED.
Corrective Action:
I WAS DRIVING ON A SIDE ROAD (35MPH) AND THE CAR JUST "STOPPED" IN TRAFFIC! WITH NO WARNING OR INDICATION. IT STARTED AFTER 10 MINUTES OF SITTING IN HEAVY TRAFFIC - I TOOK IT TO THE DEALER AND THEY SAID THAT THERE WAS NO OIL IN IT? ACCORDING TO THE COMPUTER I HAD 4% LIFE AND PLENTY OF OIL AND I CHECKED IT WHEN I WAS STALLED ON THE ROAD.ACCORDING TO THE DEALER IT'S NORMAL FOR THE 2.4L ENGINE TO BURN THROUGH A QUART OF OIL EVERY 1000 MILES? IS THAT ACCURATE FOR A BRAND NEW CAR? I DON'T THINK SO-- THIS IS A DANGEROUS ISSUE. I COULD BE DRIVING DOWN THE FREEWAY AT 70 AND IT COULD JUST STOP AND IT'S HAPPENED TO OTHERS. THIS NEEDS TO BE REVIEWED.
Additional Notes:
I WAS DRIVING ON A SIDE ROAD (35MPH) AND THE CAR JUST "STOPPED" IN TRAFFIC! WITH NO WARNING OR INDICATION. IT STARTED AFTER 10 MINUTES OF SITTING IN HEAVY TRAFFIC - I TOOK IT TO THE DEALER AND THEY SAID THAT THERE WAS NO OIL IN IT? ACCORDING TO THE COMPUTER I HAD 4% LIFE AND PLENTY OF OIL AND I CHECKED IT WHEN I WAS STALLED ON THE ROAD.ACCORDING TO THE DEALER IT'S NORMAL FOR THE 2.4L ENGINE TO BURN THROUGH A QUART OF OIL EVERY 1000 MILES? IS THAT ACCURATE FOR A BRAND NEW CAR? I DON'T THINK SO-- THIS IS A DANGEROUS ISSUE. I COULD BE DRIVING DOWN THE FREEWAY AT 70 AND IT COULD JUST STOP AND IT'S HAPPENED TO OTHERS. THIS NEEDS TO BE REVIEWED.
Mfg Campaign: 11139412
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Mfg Campaign: 11132842
Recall Date: Oct 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE ENGINE WOULD SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE FAILURES OCCURRED ON MULTIPLE OCCASIONS, PRIMARILY WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAXTER JEEP, 710 S. 124TH CIR., LA VISTA, NE) AND A TRANSMISSION SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN. *BF. UPDATED 10/29/18*JB
Mfg Campaign: 11132842
Recall Date: Oct 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
2017 JEEP CHEROKEE. CONSUMER WRITES TO REQUEST AN AIRBAG ON-OFF SWITCH. *AS *JS
Corrective Action:
2017 JEEP CHEROKEE. CONSUMER WRITES TO REQUEST AN AIRBAG ON-OFF SWITCH. *AS *JS
Additional Notes:
2017 JEEP CHEROKEE. CONSUMER WRITES TO REQUEST AN AIRBAG ON-OFF SWITCH. *AS *JS
Mfg Campaign: 11131349
Recall Date: Sep 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT SUDDENLY SHUT OFF AND ALL OF THE LIGHTING FLASHED. THE CONTACT WAS ALSO UNABLE TO PLACE THE VEHICLE IN PARK AND THE EMERGENCY BRAKE HAD TO BE USED TO PREVENT THE VEHICLE FROM ROLLING. THE IGNITION WAS RESTARTED AND THE GEAR WAS FINALLY PLACED INTO PARK, BUT THE VEHICLE SHUT OFF AGAIN AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER (MONROEVILLE CHRYSLER JEEP, 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) WHO STATED THAT THEY WOULD RUN A DIAGNOSTIC TEST. THE DEALER CALLED BACK AND STATED THAT THE VEHICLE NEEDED AN OIL CHANGE AND WAS REPAIRED. THE VEHICLE WAS RETRIEVED FROM THE DEALER AND THE CONTACT WAS CHARGED FOR THE OIL CHANGE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT SUDDENLY SHUT OFF AND ALL OF THE LIGHTING FLASHED. THE CONTACT WAS ALSO UNABLE TO PLACE THE VEHICLE IN PARK AND THE EMERGENCY BRAKE HAD TO BE USED TO PREVENT THE VEHICLE FROM ROLLING. THE IGNITION WAS RESTARTED AND THE GEAR WAS FINALLY PLACED INTO PARK, BUT THE VEHICLE SHUT OFF AGAIN AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER (MONROEVILLE CHRYSLER JEEP, 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) WHO STATED THAT THEY WOULD RUN A DIAGNOSTIC TEST. THE DEALER CALLED BACK AND STATED THAT THE VEHICLE NEEDED AN OIL CHANGE AND WAS REPAIRED. THE VEHICLE WAS RETRIEVED FROM THE DEALER AND THE CONTACT WAS CHARGED FOR THE OIL CHANGE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT SUDDENLY SHUT OFF AND ALL OF THE LIGHTING FLASHED. THE CONTACT WAS ALSO UNABLE TO PLACE THE VEHICLE IN PARK AND THE EMERGENCY BRAKE HAD TO BE USED TO PREVENT THE VEHICLE FROM ROLLING. THE IGNITION WAS RESTARTED AND THE GEAR WAS FINALLY PLACED INTO PARK, BUT THE VEHICLE SHUT OFF AGAIN AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER (MONROEVILLE CHRYSLER JEEP, 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) WHO STATED THAT THEY WOULD RUN A DIAGNOSTIC TEST. THE DEALER CALLED BACK AND STATED THAT THE VEHICLE NEEDED AN OIL CHANGE AND WAS REPAIRED. THE VEHICLE WAS RETRIEVED FROM THE DEALER AND THE CONTACT WAS CHARGED FOR THE OIL CHANGE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11132005
Recall Date: Sep 27, 2018
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