Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Corrective Action:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Additional Notes:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Mfg Campaign: 11164178
Recall Date: Dec 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Corrective Action:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Additional Notes:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Mfg Campaign: 11164178
Recall Date: Dec 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Corrective Action:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Additional Notes:
AT 9000 MILES THE SERVICE SHIFTER MESSAGE CAME ON WHILE DRIVING FROM CARTHAGE TO GALVESTON TEXAS CONTACTED A LOCAL DEALER AND WAS TOLD DONT PLACE IN PARK TO TAKE IT TO THE DEALERSHIP DROVE IT BACK TO MARSHALL TEXAS TO DEALERSHIP AND THEY SAID THEY WERE HAVING PROBLEMS WITH THE SHIFTER SO REPLACED THE ENTIRE SHIFTER.. AT 40,000 MILES SHIFTER LIGHT AGAIN TOOK TO DEALERSHIP IN CARTHAGE AND SAID THEY FIXED THE TCM TO TRANSMISSION. NOW AT 49000 IT HAS DONE IT AGAIN,REPLACING THE WIRING HARNESS FROM SHIFTER TO TRANSMISSION. BEEN IN SHOP FOR A WEEK STILL NO WORD .THE SERVICE SHIFTER COMES ON EVEY TIME IT IS CRANKED.
Mfg Campaign: 11164178
Recall Date: Dec 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11163419
Recall Date: Dec 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED AND LOST POWER WITHOUT WARNING. ALSO, THE INSTRUMENT PANEL INDICATORS AND GAUGES FAILED TO OPERATE. THE DEALER (KAHLO CHRYSLER DODGE JEEP RAM, 9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) RETAINED THE VEHICLE AND PROVIDED A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11163419
Recall Date: Dec 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Corrective Action:
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Additional Notes:
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Mfg Campaign: 11162936
Recall Date: Dec 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Corrective Action:
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Additional Notes:
WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT THE SHIFTER MECHANISM (SEEMS LIKE A BAD DESIGN IF YOU CANNOT USE A CUP HOLDER) NOW THE PROBLEM HAS COME UP AGAIN ON DECEMBER 21, 2018 WITH 54,230 MILES, MAKING THIS COMPONENT OUT OF WARRANTY. A CUP WAS NEVER LEFT IN THE CUP HOLDER AND WAS ONLY USED WHEN SOMEONE WAS IN THE CAR. I REALLY DO NOT WANT TO PAY FOR A SHIFTER EVERY 6 MONTHS AS LONG AS I OWN THE VEHICLE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS SYSTEM AND DUE TO THE NATURE OF IT BEING TIED TO THE TRANSMISSION OF THE CAR, IT SEEMS LIKE A VERY HIGH SAFETY CONCERN. THE FIRST TIME IT STARTED HAPPENING, IT OCCURRED FROM SHIFTING FROM REVERSE TO DRIVE AND THE CAR HAD TO BE TURNED OFF AND THEN ON TO OPERATE. THIS ISSUE BECAME WORSE AS TIME WENT ON. THIS LATEST OCCURRENCE HAPPENED WHEN PUTTING THE VEHICLE INTO DRIVE BEFORE DRIVING. TURNED OFF CAR AND TURNED BACK ON AND IT DID NOT DISPLAY THE ERROR MESSAGE. I AM SURE THIS WILL OCCUR MORE FREQUENTLY AS THE DAYS PASS SINCE I AM WRITING THIS AT THE TIME OF FAILURE.
Mfg Campaign: 11162936
Recall Date: Dec 21, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START. ALL THE LIGHTS ON THE SHIFTER WERE STILL LIT UP AND THE DISPLAY MESSAGE STILL SAID THE SAME THING. THE CAR FINALLY STARTED AFTER ABOUT 5 TRIES. ALL THE LIGHTS TURNED OFF AND I WAS ABLE TO DRIVE. THIS ISSUE SEEMS TO CORRESPOND WITH THE MESSAGE THAT I GET SEVERAL TIMES A WEEK "SERVICE SHIFTER". I WENT TO THE DEALER TO GET THE SERVICE SHIFTER CHECKED OUT BUT SINCE I WAS PASSED THE 36K MILES, I HAD NO MORE WARRANTY. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND A LOT OF JEEP CHEROKEES ARE HAVING THE SAME ISSUES. SOME WERE EVEN IN ACCIDENTS WITH THEIR CHEROKEES WHEN THEY LOST POWER IN THE DRIVE TRAIN.
Corrective Action:
AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START. ALL THE LIGHTS ON THE SHIFTER WERE STILL LIT UP AND THE DISPLAY MESSAGE STILL SAID THE SAME THING. THE CAR FINALLY STARTED AFTER ABOUT 5 TRIES. ALL THE LIGHTS TURNED OFF AND I WAS ABLE TO DRIVE. THIS ISSUE SEEMS TO CORRESPOND WITH THE MESSAGE THAT I GET SEVERAL TIMES A WEEK "SERVICE SHIFTER". I WENT TO THE DEALER TO GET THE SERVICE SHIFTER CHECKED OUT BUT SINCE I WAS PASSED THE 36K MILES, I HAD NO MORE WARRANTY. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND A LOT OF JEEP CHEROKEES ARE HAVING THE SAME ISSUES. SOME WERE EVEN IN ACCIDENTS WITH THEIR CHEROKEES WHEN THEY LOST POWER IN THE DRIVE TRAIN.
Additional Notes:
AS I WAS ACCELERATING OUT OF A CORNER, I LOST TOTAL POWER IN THE DRIVE TRAIN. I WAS NOT ABLE TO ACCELERATE AT ALL, ITS AS IF THE NEUTRAL WAS SWITCHED ON BY ITSELF. ALL MY LIGHTS ON THE GEAR SHIFTER LIT UP. MY DASH DISPLAYED A MESSAGE SOMETHING ALONG THE LINES OF THAT I HAVE TO PUT THE CAR IN NEUTRAL OR PARK, PRESS THE BRAKE AND CHANGE THE GEAR BACK TO DRIVE. AS THIS HAPPENED, I WAS ALMOST HIT FROM BEHIND BY THE DRIVER DRIVING BEHIND ME. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN NEUTRAL, PRESSED THE BRAKE, AND PUT THE CAR BACK IN DRIVE AND NOTHING HAPPENED. I TRIED IT AGAIN BUT THIS TIME I PUT IT IN PARK AND STILL NOTHING. SO I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. I WAITING ABOUT 10 SECONDS AND TRIED STARTING MY CAR WHICH IT WOULD NOT START. ALL THE LIGHTS ON THE SHIFTER WERE STILL LIT UP AND THE DISPLAY MESSAGE STILL SAID THE SAME THING. THE CAR FINALLY STARTED AFTER ABOUT 5 TRIES. ALL THE LIGHTS TURNED OFF AND I WAS ABLE TO DRIVE. THIS ISSUE SEEMS TO CORRESPOND WITH THE MESSAGE THAT I GET SEVERAL TIMES A WEEK "SERVICE SHIFTER". I WENT TO THE DEALER TO GET THE SERVICE SHIFTER CHECKED OUT BUT SINCE I WAS PASSED THE 36K MILES, I HAD NO MORE WARRANTY. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND A LOT OF JEEP CHEROKEES ARE HAVING THE SAME ISSUES. SOME WERE EVEN IN ACCIDENTS WITH THEIR CHEROKEES WHEN THEY LOST POWER IN THE DRIVE TRAIN.
Mfg Campaign: 11162425
Recall Date: Dec 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN ON THE COOLER SIDE AFTER STARTING/, TAKE A TURN AND STALLS. 18000 MILES ON THE ENGINE. STARTED ABOUT 2 WEEKS AGO AND GETTING WORSE
Corrective Action:
WHEN ON THE COOLER SIDE AFTER STARTING/, TAKE A TURN AND STALLS. 18000 MILES ON THE ENGINE. STARTED ABOUT 2 WEEKS AGO AND GETTING WORSE
Additional Notes:
WHEN ON THE COOLER SIDE AFTER STARTING/, TAKE A TURN AND STALLS. 18000 MILES ON THE ENGINE. STARTED ABOUT 2 WEEKS AGO AND GETTING WORSE
Mfg Campaign: 11162447
Recall Date: Dec 19, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE EXPERIENCED ERRATIC SHIFTING AND A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO TYSON DODGE (1 S.W FURNTAGE RD, SHOREWOOD, IL 60404) WHO REPROGRAMMED THE TRANSMISSION COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE EXPERIENCED ERRATIC SHIFTING AND A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO TYSON DODGE (1 S.W FURNTAGE RD, SHOREWOOD, IL 60404) WHO REPROGRAMMED THE TRANSMISSION COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE EXPERIENCED ERRATIC SHIFTING AND A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO TYSON DODGE (1 S.W FURNTAGE RD, SHOREWOOD, IL 60404) WHO REPROGRAMMED THE TRANSMISSION COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Mfg Campaign: 11162052
Recall Date: Dec 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR HAS TURNED OFF TWICE IN THE LAST WEEK WITHIN MY FIRST 3 MILES WHILE DRIVING. THIS HAPPENED ON 2 SEPARATE DAYS. NO WARNING SIGNS, NO CODES/NOTIFICATION LIGHTS ON DASHBOARD. *DT*JB
Corrective Action:
MY CAR HAS TURNED OFF TWICE IN THE LAST WEEK WITHIN MY FIRST 3 MILES WHILE DRIVING. THIS HAPPENED ON 2 SEPARATE DAYS. NO WARNING SIGNS, NO CODES/NOTIFICATION LIGHTS ON DASHBOARD. *DT*JB
Additional Notes:
MY CAR HAS TURNED OFF TWICE IN THE LAST WEEK WITHIN MY FIRST 3 MILES WHILE DRIVING. THIS HAPPENED ON 2 SEPARATE DAYS. NO WARNING SIGNS, NO CODES/NOTIFICATION LIGHTS ON DASHBOARD. *DT*JB
Mfg Campaign: 11161090
Recall Date: Dec 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR STALLS GOING DOWN ROAD COME TO FIND OUT WAS DOWN ALMOST 2 QUARTS OF OIL. TOOK VEHICLE TO DEALER AND SERVICE ADVISER INFORMED ME THAT IT WILL BURN A QUART EVERY 2000 MILES OR SO AND I WILL JUST HAVE TO KEEP ADDING OIL. JEEP KNOWS ABOUT THIS AND ITS COMMON FOR THIS TYPE OF ENGINE, NOTHING THEY CAN DO CAR BARELY HAS 14000 MILES
Corrective Action:
CAR STALLS GOING DOWN ROAD COME TO FIND OUT WAS DOWN ALMOST 2 QUARTS OF OIL. TOOK VEHICLE TO DEALER AND SERVICE ADVISER INFORMED ME THAT IT WILL BURN A QUART EVERY 2000 MILES OR SO AND I WILL JUST HAVE TO KEEP ADDING OIL. JEEP KNOWS ABOUT THIS AND ITS COMMON FOR THIS TYPE OF ENGINE, NOTHING THEY CAN DO CAR BARELY HAS 14000 MILES
Additional Notes:
CAR STALLS GOING DOWN ROAD COME TO FIND OUT WAS DOWN ALMOST 2 QUARTS OF OIL. TOOK VEHICLE TO DEALER AND SERVICE ADVISER INFORMED ME THAT IT WILL BURN A QUART EVERY 2000 MILES OR SO AND I WILL JUST HAVE TO KEEP ADDING OIL. JEEP KNOWS ABOUT THIS AND ITS COMMON FOR THIS TYPE OF ENGINE, NOTHING THEY CAN DO CAR BARELY HAS 14000 MILES
Mfg Campaign: 11160883
Recall Date: Dec 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Corrective Action:
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Additional Notes:
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Mfg Campaign: 11161025
Recall Date: Dec 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Corrective Action:
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Additional Notes:
SLOWED FROM 45 MPH TO 15 MPH TO ENTER DRIVEWAY AND CAR STALLED OUT AND TOTALLY LOCKED UP, COULD NOT MOVE GEAR SHIFT TO GET INTO NEUTRAL TO MOVE CAR OFF PART OF STATE HIGHWAY ROAD! CAR MILEAGE AT 14477, OIL CHANGE NOT DUE PER DEALERSHIP STICKER FOR ANOTHER 1500 MILES. THIS IS 2ND INSTANCE OF DANGEROUS STALL OUT, HAD DEALERSHIP DOCUMENT LAST ONE, THEY SAID IT WAS DUE TO OIL BEING LOW, BUT CAR WASN'T DUE FOR CHANGE FOR ANOTHER 1000 MILES AT THAT TIME! HAD THERE BEEN ANY ONCOMING TRAFFIC, MY NINE YEAR OLD WOULD HAVE TAKEN BRUNT OF HIT THE WAY CAR STALLED THIS TIME. GOD FORBID I HAVE TO SWERVE TO AVOID HITTING AN ANIMAL AND GET KILLED!
Mfg Campaign: 11161025
Recall Date: Dec 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Corrective Action:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Additional Notes:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Mfg Campaign: 11156381
Recall Date: Dec 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Corrective Action:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Additional Notes:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Mfg Campaign: 11156381
Recall Date: Dec 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Corrective Action:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Additional Notes:
I WAS DRIVING AND THE FOLLOWING HAPPENED: JEEP COMPLETELY DIED WHILE DRIVING, BATTERY LIGHT ILLUMINATED & THE SCREEN DISPLAYED "PLACE IN P, THEN SELECT GEAR", I ATTEMPTED IT BUT I HAD NO POWER, NO ABILITY TO STEER OR BRAKE. I WAS ALSO BROKEN DOWN IN ON COMING TRAFFIC AND WASN'T ABLE TO MOVE. I HAD TO PUT IN NEUTRAL AND PUSH MY JEEP OUT OF THE MIDDLE OF THE HWY. I'M 26 AND 5'4. I'M SCARED FOR MY LIFE. I CRIED ALL THE WAY TO WORK. ALL I COULD SEE WAS GETTING IMPALED BY A DRIVER, GETTING KILLED AND RISKING LOSING MY 2 YEAR OLD SON! I'M NOT HAPPY, I'M SCARED FOR MY LIFE AND I HAVE NO IDEA WHAT TO DO OR WHERE TO TURN! THE DEALERSHIP ISN'T ANSWERING MY CALLS OR RESPONDING TO ANY MESSAGES! *BF CONSUMER STATED PROBLEM WAS CAUSED BY PISTON RINGS WERE FAULTY. *JB
Mfg Campaign: 11156381
Recall Date: Dec 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON FOUR SEPARATE OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE WAS BEING DRIVEN. WHEN THE WARNING INDICATOR ILLUMINATED, THE SHIFT INDICATOR DISPLAYED THAT THE DRIVE, REVERSE, AND NEUTRAL FUNCTIONS WERE ENGAGED. THE VEHICLE WAS TAKEN TO JERRY ULM CHRYSLER DODGE JEEP RAM (LOCATED AT 2966 N DALE MABRY HWY, TAMPA, FL 33607, (813) 463-8459) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT A WIRING HARNESS RELATED TO THE GEAR SHIFTER FUNCTION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,140.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON FOUR SEPARATE OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE WAS BEING DRIVEN. WHEN THE WARNING INDICATOR ILLUMINATED, THE SHIFT INDICATOR DISPLAYED THAT THE DRIVE, REVERSE, AND NEUTRAL FUNCTIONS WERE ENGAGED. THE VEHICLE WAS TAKEN TO JERRY ULM CHRYSLER DODGE JEEP RAM (LOCATED AT 2966 N DALE MABRY HWY, TAMPA, FL 33607, (813) 463-8459) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT A WIRING HARNESS RELATED TO THE GEAR SHIFTER FUNCTION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,140.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON FOUR SEPARATE OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED WHILE THE VEHICLE WAS BEING DRIVEN. WHEN THE WARNING INDICATOR ILLUMINATED, THE SHIFT INDICATOR DISPLAYED THAT THE DRIVE, REVERSE, AND NEUTRAL FUNCTIONS WERE ENGAGED. THE VEHICLE WAS TAKEN TO JERRY ULM CHRYSLER DODGE JEEP RAM (LOCATED AT 2966 N DALE MABRY HWY, TAMPA, FL 33607, (813) 463-8459) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT A WIRING HARNESS RELATED TO THE GEAR SHIFTER FUNCTION WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,140.
Mfg Campaign: 11154691
Recall Date: Nov 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Corrective Action:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Additional Notes:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Mfg Campaign: 11154105
Recall Date: Nov 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Corrective Action:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Additional Notes:
VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS TO PUT IN CORRECT GEAR. THE CAR WILL NOT TURN OVER AND RESTART FOR APPROX 10 MINUTES. VERY VERY DANGEROUS!!!!!
Mfg Campaign: 11154105
Recall Date: Nov 26, 2018
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