Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD . THERE IS NO SET SPEED NOR DRIVING CONDITIONS THAT TRIGGERS THIS DEFECT. ONCE STOPPED AND THE CAR IS TURNED OFF THE LIGHTS AND WARNING WILL GO OFF. WITHIN A FEW MINUTES THE LIGHTS AND WARNING WILL COME BACK ON AS I BEGIN DRIVING AGAIN. THIS IS HAPPENING MORE FREQUENTLY. I TOOK THE JEEP TO THE LOCAL DEALERSHIP AND THEY ASSURED ME THEY FIXED THE PROBLEM. SINCE THAT "REPAIR" (WHERE NOTHING WAS FIXED), THE WARNING LIGHT AND GEAR SHIFTER LIGHTS HAVE CAME ON NUMEROUS TIMES. I TAKE PICTURES EVERY TIME THIS HAPPENS, SHOWING THE MILEAGE. THE DRIVE TRAIN SOMETIMES SEEMS TO HAVE A TUG FEELING AS THE CAR IS IN MOTION. THIS HAPPENS WITHOUT THE WARNING OR ILLUMINATED GEAR SHIFTER PANEL LIGHTING UP WITH ALL RED. I WAS TOLD THE CHEROKEE GRAND HAD A RECALL ON THIS BUT NOT THE CHEROKEE LATITUDE. IT CAME ON TWICE TODAY, I HAVE A TRIP PLANNED ACROSS COUNTRY, SO MY HUSBAND HAS IT AT THE SAME LOCAL DEALERSHIP THAT CLAIMS THEY LOOKED AT IT BEFORE AND CORRECTED IT. THEY SAY IT MAY BE A COMPUTER ISSUE THAT CAN BE FIXED. I FEEL IT IS A MECHANICAL ISSUE IN THE SHIFTER AND I AM IN DANGER OF A WRECK HAPPENING! THE DEALERSHIP HAS AGREED TO REPLACE THE SHIFTER ON 9/6/2018 AT FLETCHER JOPLIN MO. I AM REPORTING THIS TO DOCUMENT THE PROBLEM INCASE THERE IS FURTHER ISSUES. *TT *TR *AS
Corrective Action:
SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD . THERE IS NO SET SPEED NOR DRIVING CONDITIONS THAT TRIGGERS THIS DEFECT. ONCE STOPPED AND THE CAR IS TURNED OFF THE LIGHTS AND WARNING WILL GO OFF. WITHIN A FEW MINUTES THE LIGHTS AND WARNING WILL COME BACK ON AS I BEGIN DRIVING AGAIN. THIS IS HAPPENING MORE FREQUENTLY. I TOOK THE JEEP TO THE LOCAL DEALERSHIP AND THEY ASSURED ME THEY FIXED THE PROBLEM. SINCE THAT "REPAIR" (WHERE NOTHING WAS FIXED), THE WARNING LIGHT AND GEAR SHIFTER LIGHTS HAVE CAME ON NUMEROUS TIMES. I TAKE PICTURES EVERY TIME THIS HAPPENS, SHOWING THE MILEAGE. THE DRIVE TRAIN SOMETIMES SEEMS TO HAVE A TUG FEELING AS THE CAR IS IN MOTION. THIS HAPPENS WITHOUT THE WARNING OR ILLUMINATED GEAR SHIFTER PANEL LIGHTING UP WITH ALL RED. I WAS TOLD THE CHEROKEE GRAND HAD A RECALL ON THIS BUT NOT THE CHEROKEE LATITUDE. IT CAME ON TWICE TODAY, I HAVE A TRIP PLANNED ACROSS COUNTRY, SO MY HUSBAND HAS IT AT THE SAME LOCAL DEALERSHIP THAT CLAIMS THEY LOOKED AT IT BEFORE AND CORRECTED IT. THEY SAY IT MAY BE A COMPUTER ISSUE THAT CAN BE FIXED. I FEEL IT IS A MECHANICAL ISSUE IN THE SHIFTER AND I AM IN DANGER OF A WRECK HAPPENING! THE DEALERSHIP HAS AGREED TO REPLACE THE SHIFTER ON 9/6/2018 AT FLETCHER JOPLIN MO. I AM REPORTING THIS TO DOCUMENT THE PROBLEM INCASE THERE IS FURTHER ISSUES. *TT *TR *AS
Additional Notes:
SERVICE SHIFTER WARNING LIGHT COMES ON THE DASH AFTER THE SHIFTER ILLUMINATES ALL RED LIGHTS ON THE GEAR SHIFT, THIS HAPPENS ALWAYS WHILE IN MOTION DRIVING DOWN THE ROAD . THERE IS NO SET SPEED NOR DRIVING CONDITIONS THAT TRIGGERS THIS DEFECT. ONCE STOPPED AND THE CAR IS TURNED OFF THE LIGHTS AND WARNING WILL GO OFF. WITHIN A FEW MINUTES THE LIGHTS AND WARNING WILL COME BACK ON AS I BEGIN DRIVING AGAIN. THIS IS HAPPENING MORE FREQUENTLY. I TOOK THE JEEP TO THE LOCAL DEALERSHIP AND THEY ASSURED ME THEY FIXED THE PROBLEM. SINCE THAT "REPAIR" (WHERE NOTHING WAS FIXED), THE WARNING LIGHT AND GEAR SHIFTER LIGHTS HAVE CAME ON NUMEROUS TIMES. I TAKE PICTURES EVERY TIME THIS HAPPENS, SHOWING THE MILEAGE. THE DRIVE TRAIN SOMETIMES SEEMS TO HAVE A TUG FEELING AS THE CAR IS IN MOTION. THIS HAPPENS WITHOUT THE WARNING OR ILLUMINATED GEAR SHIFTER PANEL LIGHTING UP WITH ALL RED. I WAS TOLD THE CHEROKEE GRAND HAD A RECALL ON THIS BUT NOT THE CHEROKEE LATITUDE. IT CAME ON TWICE TODAY, I HAVE A TRIP PLANNED ACROSS COUNTRY, SO MY HUSBAND HAS IT AT THE SAME LOCAL DEALERSHIP THAT CLAIMS THEY LOOKED AT IT BEFORE AND CORRECTED IT. THEY SAY IT MAY BE A COMPUTER ISSUE THAT CAN BE FIXED. I FEEL IT IS A MECHANICAL ISSUE IN THE SHIFTER AND I AM IN DANGER OF A WRECK HAPPENING! THE DEALERSHIP HAS AGREED TO REPLACE THE SHIFTER ON 9/6/2018 AT FLETCHER JOPLIN MO. I AM REPORTING THIS TO DOCUMENT THE PROBLEM INCASE THERE IS FURTHER ISSUES. *TT *TR *AS
Mfg Campaign: 11124592
Recall Date: Sep 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Corrective Action:
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Additional Notes:
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Mfg Campaign: 11124234
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Corrective Action:
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Additional Notes:
THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS.
Mfg Campaign: 11124234
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER WARNING LIGHTS COME ON...7 TIMES IN A MONTH. FIRST TIME WAS JULY 24TH. FIRST COUPLE TIMES WAS WHEN I STARTED THE CAR, EVERY OTHER TIME IT'S BEEN WHILE I WAS DRIVING.
Corrective Action:
SERVICE SHIFTER WARNING LIGHTS COME ON...7 TIMES IN A MONTH. FIRST TIME WAS JULY 24TH. FIRST COUPLE TIMES WAS WHEN I STARTED THE CAR, EVERY OTHER TIME IT'S BEEN WHILE I WAS DRIVING.
Additional Notes:
SERVICE SHIFTER WARNING LIGHTS COME ON...7 TIMES IN A MONTH. FIRST TIME WAS JULY 24TH. FIRST COUPLE TIMES WAS WHEN I STARTED THE CAR, EVERY OTHER TIME IT'S BEEN WHILE I WAS DRIVING.
Mfg Campaign: 11124237
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE "SERVICE GEAR" INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND CALLED JIM SHORKEY AUTO GROUP AT 724-616-0083 (LOCATED AT 13339 LINCOLN HWY, NORTH HUNTINGDON, PA 15642). THE DEALER REPLACED THE SHIFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE "SERVICE GEAR" INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND CALLED JIM SHORKEY AUTO GROUP AT 724-616-0083 (LOCATED AT 13339 LINCOLN HWY, NORTH HUNTINGDON, PA 15642). THE DEALER REPLACED THE SHIFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE "SERVICE GEAR" INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND CALLED JIM SHORKEY AUTO GROUP AT 724-616-0083 (LOCATED AT 13339 LINCOLN HWY, NORTH HUNTINGDON, PA 15642). THE DEALER REPLACED THE SHIFTER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,500.
Mfg Campaign: 11124388
Recall Date: Sep 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Corrective Action:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Additional Notes:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Mfg Campaign: 11124118
Recall Date: Sep 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Corrective Action:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Additional Notes:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Mfg Campaign: 11124118
Recall Date: Sep 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Corrective Action:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Additional Notes:
CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB
Mfg Campaign: 11124118
Recall Date: Sep 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WARNING LIGHT ON DASH SAID SERVICE SHIFTER AND ALL GEARS AT SHIFTER WHERE ALL RED.IT HAS HAPPENED 2 MORE TIME ALL WHEN DRIVING DOWN THE ROAD.
Corrective Action:
WARNING LIGHT ON DASH SAID SERVICE SHIFTER AND ALL GEARS AT SHIFTER WHERE ALL RED.IT HAS HAPPENED 2 MORE TIME ALL WHEN DRIVING DOWN THE ROAD.
Additional Notes:
WARNING LIGHT ON DASH SAID SERVICE SHIFTER AND ALL GEARS AT SHIFTER WHERE ALL RED.IT HAS HAPPENED 2 MORE TIME ALL WHEN DRIVING DOWN THE ROAD.
Mfg Campaign: 11124189
Recall Date: Sep 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING DOWN THE ROAD MY JEEP WOULD SHUT OFF WITHOUT WARNING AN DREW THEN WOULD NOT START BACK UP TOOK IT TO DEALERSHIP THEY SAID NOTHING'S WRONG GOT IT BACK THE VERY NEXT DAY WHILE DRIVING DOWN THE ROAD ALL THE SHIFTER LIGHTS CAME ON AND THE DASHBOARD DISPLAYED SERVICE SHIFTER OBVIOUSLY SOMETHING IS WRONG WITH MY VEHICLE
Corrective Action:
WHILE DRIVING DOWN THE ROAD MY JEEP WOULD SHUT OFF WITHOUT WARNING AN DREW THEN WOULD NOT START BACK UP TOOK IT TO DEALERSHIP THEY SAID NOTHING'S WRONG GOT IT BACK THE VERY NEXT DAY WHILE DRIVING DOWN THE ROAD ALL THE SHIFTER LIGHTS CAME ON AND THE DASHBOARD DISPLAYED SERVICE SHIFTER OBVIOUSLY SOMETHING IS WRONG WITH MY VEHICLE
Additional Notes:
WHILE DRIVING DOWN THE ROAD MY JEEP WOULD SHUT OFF WITHOUT WARNING AN DREW THEN WOULD NOT START BACK UP TOOK IT TO DEALERSHIP THEY SAID NOTHING'S WRONG GOT IT BACK THE VERY NEXT DAY WHILE DRIVING DOWN THE ROAD ALL THE SHIFTER LIGHTS CAME ON AND THE DASHBOARD DISPLAYED SERVICE SHIFTER OBVIOUSLY SOMETHING IS WRONG WITH MY VEHICLE
Mfg Campaign: 11123931
Recall Date: Sep 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE ENGAGED IN DRIVING MODE, THE CAR WILL CUT OFF AND GIVE MESSAGE OF "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR" THIS HAPPENS WHILE I HAVE BEEN DRIVING THE CAR. THIS HAS HAPPENED WHILE I WAS EXISTING A PARKING LOT, DRIVING DOWN A STREET, AND MOST RECENT WHILE ENTERING A FREEWAY.
Corrective Action:
WHILE ENGAGED IN DRIVING MODE, THE CAR WILL CUT OFF AND GIVE MESSAGE OF "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR" THIS HAPPENS WHILE I HAVE BEEN DRIVING THE CAR. THIS HAS HAPPENED WHILE I WAS EXISTING A PARKING LOT, DRIVING DOWN A STREET, AND MOST RECENT WHILE ENTERING A FREEWAY.
Additional Notes:
WHILE ENGAGED IN DRIVING MODE, THE CAR WILL CUT OFF AND GIVE MESSAGE OF "SHIFT TO PARK OR NEUTRAL, PRESS BRAKE TO SELECT GEAR" THIS HAPPENS WHILE I HAVE BEEN DRIVING THE CAR. THIS HAS HAPPENED WHILE I WAS EXISTING A PARKING LOT, DRIVING DOWN A STREET, AND MOST RECENT WHILE ENTERING A FREEWAY.
Mfg Campaign: 11121020
Recall Date: Aug 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Corrective Action:
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Additional Notes:
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Mfg Campaign: 11119799
Recall Date: Aug 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Corrective Action:
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Additional Notes:
I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END.
Mfg Campaign: 11119799
Recall Date: Aug 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
GEAR SHIFT SERVICE AND SHIFTING ISSUES LIGHTS
Corrective Action:
GEAR SHIFT SERVICE AND SHIFTING ISSUES LIGHTS
Additional Notes:
GEAR SHIFT SERVICE AND SHIFTING ISSUES LIGHTS
Mfg Campaign: 11119899
Recall Date: Aug 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EMERGENCY BRAKE WOULD NOT RELEASE VEHICLE WOULD NOT MOVE FORWARD OR REVERSE
Corrective Action:
EMERGENCY BRAKE WOULD NOT RELEASE VEHICLE WOULD NOT MOVE FORWARD OR REVERSE
Additional Notes:
EMERGENCY BRAKE WOULD NOT RELEASE VEHICLE WOULD NOT MOVE FORWARD OR REVERSE
Mfg Campaign: 11115535
Recall Date: Aug 3, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS LOW SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO DOWNSHIFT AND UPSHIFT IMPROPERLY AND THE VEHICLE JERKED WHILE ACCELERATING. AN UNKNOWN DEALER IN STROUDSBURG, PENNSYLVANIA PERFORMED A SOFTWARE UPDATE OF THE TRANSMISSION PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED IN REGARD TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *TT CONSUMER STATED WHILE GOING DOWN A SLIGHT DOWN HILL THE TRANSMISSION SHIFTED TO A LOWER GEAR AND THE CAR ACCERLATED TO A FASTER SPEED WHICH REQUIRED BREAKING. UPDATED 10/16/18*JB
Mfg Campaign: 11115355
Recall Date: Aug 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO BLOW. I POINTED OUT THAT THE DAMAGE WAS DONE ON THE INSIDE WALL NOT THE OUTSIDE WALL AND I HADN'T HIT ANY POTHOLES DRIVING TO MY DAUGHTER'S HOUSE. I EVEN ASKED HIM TO COME CHECK THE ROUTE I TOOK AND COULD SEE FOR HIMSELF THE CONDITION OF THE ROAD I TRAVELED ON (HE REFUSED TO DO SO) IT IS NOT NORMAL FOR A T IRE TO EXPLODE WITH SUCH LOW MILEAGE ON IT. THERE WAS NO DAMAGE TO THE RIM OR WHEEL THAT COULD OF AFFECTED THE LIFE OF THE TIRE BUT UPON INSPECTION NO DAMAGE WAS FOUND. IT IS SO EASY TO BLAME POTHOLES FOR A TIRE THAT MAY HAVE HAD A DEFECT WHEN IT WAS MADE ESPECIALLY WHEN THE TIRE HAS A WARRANTEE OF 72 MONTHS FROM THE DATE OF PURCHASE. I BOUGHT T HE VEHICLE IN 2017 WITH SAID TIRES ATTACHED
Corrective Action:
I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO BLOW. I POINTED OUT THAT THE DAMAGE WAS DONE ON THE INSIDE WALL NOT THE OUTSIDE WALL AND I HADN'T HIT ANY POTHOLES DRIVING TO MY DAUGHTER'S HOUSE. I EVEN ASKED HIM TO COME CHECK THE ROUTE I TOOK AND COULD SEE FOR HIMSELF THE CONDITION OF THE ROAD I TRAVELED ON (HE REFUSED TO DO SO) IT IS NOT NORMAL FOR A T IRE TO EXPLODE WITH SUCH LOW MILEAGE ON IT. THERE WAS NO DAMAGE TO THE RIM OR WHEEL THAT COULD OF AFFECTED THE LIFE OF THE TIRE BUT UPON INSPECTION NO DAMAGE WAS FOUND. IT IS SO EASY TO BLAME POTHOLES FOR A TIRE THAT MAY HAVE HAD A DEFECT WHEN IT WAS MADE ESPECIALLY WHEN THE TIRE HAS A WARRANTEE OF 72 MONTHS FROM THE DATE OF PURCHASE. I BOUGHT T HE VEHICLE IN 2017 WITH SAID TIRES ATTACHED
Additional Notes:
I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO BLOW. I POINTED OUT THAT THE DAMAGE WAS DONE ON THE INSIDE WALL NOT THE OUTSIDE WALL AND I HADN'T HIT ANY POTHOLES DRIVING TO MY DAUGHTER'S HOUSE. I EVEN ASKED HIM TO COME CHECK THE ROUTE I TOOK AND COULD SEE FOR HIMSELF THE CONDITION OF THE ROAD I TRAVELED ON (HE REFUSED TO DO SO) IT IS NOT NORMAL FOR A T IRE TO EXPLODE WITH SUCH LOW MILEAGE ON IT. THERE WAS NO DAMAGE TO THE RIM OR WHEEL THAT COULD OF AFFECTED THE LIFE OF THE TIRE BUT UPON INSPECTION NO DAMAGE WAS FOUND. IT IS SO EASY TO BLAME POTHOLES FOR A TIRE THAT MAY HAVE HAD A DEFECT WHEN IT WAS MADE ESPECIALLY WHEN THE TIRE HAS A WARRANTEE OF 72 MONTHS FROM THE DATE OF PURCHASE. I BOUGHT T HE VEHICLE IN 2017 WITH SAID TIRES ATTACHED
Mfg Campaign: 11114497
Recall Date: Jul 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE 'PUT IN DRIVE' WARNING MESSAGE ILLUMINATED. THE VEHICLE HAD TO BE MANUALLY RESTARTED MULTIPLE TIMES IN ORDER TO BECOME OPERABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE 'PUT IN DRIVE' WARNING MESSAGE ILLUMINATED. THE VEHICLE HAD TO BE MANUALLY RESTARTED MULTIPLE TIMES IN ORDER TO BECOME OPERABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE 'PUT IN DRIVE' WARNING MESSAGE ILLUMINATED. THE VEHICLE HAD TO BE MANUALLY RESTARTED MULTIPLE TIMES IN ORDER TO BECOME OPERABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Mfg Campaign: 11113236
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AROUND 10000 MILES MY JEEP STARTED HAVING A BUCKING/JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING. I TOOK IT TO THE DEALERSHIP AT 18000 MILES. THE DEALERSHIP WAS AWARE OF THIS CONCERN AND DID A TCM QUICK LEARN (12 JUNE 18). ON 19 JUNE 18 SAME PROBLEM DEALERSHIP IS CALLING IT HARSH UP SHIFT AND DOWN SHIFT MORE IN LOWER GEARS WHILE DRIVING. DEALERSHIP VERIFIED CONCERN WITH TEST DRIVE AND REPLACED THE VALVE BODY. THEN 25 JUN 18 CHECK ENGINE LIGHT CODE: U0402 ANOTHER TCM RELEARN. ON JULY 14 SAME SHIFTING ISSUE WHILE DRIVING ON INTERSTATE AND JULY 15 CHECK ENGINE LIGHT CAME ON. I TOOK TO ANOTHER DEALERSHIP JULY 16 BECAUSE I AM ON VACATION SAME CODE U0402, TCM RELEARN. TRANSMISSION AND PCM CODES. SERVICE MANAGER SAID SAFE TO DRIVE. WHILE DRIVING SAME DAY TO ANOTHER STATE ON VACATION SAME SHIFTING ISSUE. THIS VEHICLE IS UNSAFE! CONSISTENT SHIFTING PROBLEMS, CONCERNING THE TRANSMISSIOIN WHILE DRIVING. I HAVE TWO CHILDREN EVERY-TIME I GET THE JEEP BACK THE DEALER SAYS IT IS FIXED IT IS NOT AND THE TRANSMISSION ISSUES ARE A SAFETY CONCERNS. DRIVING 70 MPH ON AN INTERSTATE WITH A TRANSMISSION THAT CAN HAVE SHIFTING CONCERNS AT ANYTIME WHEN SLOWING DOWN OR SPEEDING UP IS A HUGE RISK TO EVERYONE ON THE ROAD. THIS VEHICLE SHOULD BE RECALLED.
Corrective Action:
AROUND 10000 MILES MY JEEP STARTED HAVING A BUCKING/JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING. I TOOK IT TO THE DEALERSHIP AT 18000 MILES. THE DEALERSHIP WAS AWARE OF THIS CONCERN AND DID A TCM QUICK LEARN (12 JUNE 18). ON 19 JUNE 18 SAME PROBLEM DEALERSHIP IS CALLING IT HARSH UP SHIFT AND DOWN SHIFT MORE IN LOWER GEARS WHILE DRIVING. DEALERSHIP VERIFIED CONCERN WITH TEST DRIVE AND REPLACED THE VALVE BODY. THEN 25 JUN 18 CHECK ENGINE LIGHT CODE: U0402 ANOTHER TCM RELEARN. ON JULY 14 SAME SHIFTING ISSUE WHILE DRIVING ON INTERSTATE AND JULY 15 CHECK ENGINE LIGHT CAME ON. I TOOK TO ANOTHER DEALERSHIP JULY 16 BECAUSE I AM ON VACATION SAME CODE U0402, TCM RELEARN. TRANSMISSION AND PCM CODES. SERVICE MANAGER SAID SAFE TO DRIVE. WHILE DRIVING SAME DAY TO ANOTHER STATE ON VACATION SAME SHIFTING ISSUE. THIS VEHICLE IS UNSAFE! CONSISTENT SHIFTING PROBLEMS, CONCERNING THE TRANSMISSIOIN WHILE DRIVING. I HAVE TWO CHILDREN EVERY-TIME I GET THE JEEP BACK THE DEALER SAYS IT IS FIXED IT IS NOT AND THE TRANSMISSION ISSUES ARE A SAFETY CONCERNS. DRIVING 70 MPH ON AN INTERSTATE WITH A TRANSMISSION THAT CAN HAVE SHIFTING CONCERNS AT ANYTIME WHEN SLOWING DOWN OR SPEEDING UP IS A HUGE RISK TO EVERYONE ON THE ROAD. THIS VEHICLE SHOULD BE RECALLED.
Additional Notes:
AROUND 10000 MILES MY JEEP STARTED HAVING A BUCKING/JERKING FEELING WHEN ACCELERATING OR SLOWING DOWN WHILE DRIVING. I TOOK IT TO THE DEALERSHIP AT 18000 MILES. THE DEALERSHIP WAS AWARE OF THIS CONCERN AND DID A TCM QUICK LEARN (12 JUNE 18). ON 19 JUNE 18 SAME PROBLEM DEALERSHIP IS CALLING IT HARSH UP SHIFT AND DOWN SHIFT MORE IN LOWER GEARS WHILE DRIVING. DEALERSHIP VERIFIED CONCERN WITH TEST DRIVE AND REPLACED THE VALVE BODY. THEN 25 JUN 18 CHECK ENGINE LIGHT CODE: U0402 ANOTHER TCM RELEARN. ON JULY 14 SAME SHIFTING ISSUE WHILE DRIVING ON INTERSTATE AND JULY 15 CHECK ENGINE LIGHT CAME ON. I TOOK TO ANOTHER DEALERSHIP JULY 16 BECAUSE I AM ON VACATION SAME CODE U0402, TCM RELEARN. TRANSMISSION AND PCM CODES. SERVICE MANAGER SAID SAFE TO DRIVE. WHILE DRIVING SAME DAY TO ANOTHER STATE ON VACATION SAME SHIFTING ISSUE. THIS VEHICLE IS UNSAFE! CONSISTENT SHIFTING PROBLEMS, CONCERNING THE TRANSMISSIOIN WHILE DRIVING. I HAVE TWO CHILDREN EVERY-TIME I GET THE JEEP BACK THE DEALER SAYS IT IS FIXED IT IS NOT AND THE TRANSMISSION ISSUES ARE A SAFETY CONCERNS. DRIVING 70 MPH ON AN INTERSTATE WITH A TRANSMISSION THAT CAN HAVE SHIFTING CONCERNS AT ANYTIME WHEN SLOWING DOWN OR SPEEDING UP IS A HUGE RISK TO EVERYONE ON THE ROAD. THIS VEHICLE SHOULD BE RECALLED.
Mfg Campaign: 11111856
Recall Date: Jul 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR
Corrective Action:
USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR
Additional Notes:
USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR
Mfg Campaign: 11111692
Recall Date: Jul 16, 2018
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