Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I DEACTIVATED CRUISE CONTROL AND STARTED TO ACCELERATE TO PASS SOMEONE ON THE HIGHWAY, THE CAR CONTINUED TO ACCELERATE AFTER I HAD RELEASED THE GAS PEDAL AND SO I PRESSED THE CANCEL CRUISE CONTROL MULTIPLE TIMES AND TAPPED ON THE GAS AND THEN THE BRAKE AFTER THAT MY CAR JERKED AND IT STOPPED ACCELERATING ON ITS OWN.
Corrective Action:
I DEACTIVATED CRUISE CONTROL AND STARTED TO ACCELERATE TO PASS SOMEONE ON THE HIGHWAY, THE CAR CONTINUED TO ACCELERATE AFTER I HAD RELEASED THE GAS PEDAL AND SO I PRESSED THE CANCEL CRUISE CONTROL MULTIPLE TIMES AND TAPPED ON THE GAS AND THEN THE BRAKE AFTER THAT MY CAR JERKED AND IT STOPPED ACCELERATING ON ITS OWN.
Additional Notes:
I DEACTIVATED CRUISE CONTROL AND STARTED TO ACCELERATE TO PASS SOMEONE ON THE HIGHWAY, THE CAR CONTINUED TO ACCELERATE AFTER I HAD RELEASED THE GAS PEDAL AND SO I PRESSED THE CANCEL CRUISE CONTROL MULTIPLE TIMES AND TAPPED ON THE GAS AND THEN THE BRAKE AFTER THAT MY CAR JERKED AND IT STOPPED ACCELERATING ON ITS OWN.
Mfg Campaign: 11234821
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DASH LIGHTED UP WITH THE SHIFTER SERVICE LIGHT AND THEN ALL LIGHTS LEFT OF THE SHIFTER TURNED ON ( P,N,D). IT HAS HAPPENED THREE TIMES SO FAR WHILE THE CAR IS HEADING DOWN THE ROAD. EACH TIME WE PULL OVER AND TURN THE CAR OFF, THEN WHEN WE TURN THE CAR ON IT GOES AWAY; AFRAID THAT THIS WILL AFFECT CAR PERFORMANCE SOONER OR LATER. GOT ON INTERNET AND FOUND OUT THAT THIS WAS A COMMON PROBLEM BEING EXPERIENCED BY MANY JEEP CHEROKEE OWNERS. IT IS AN EXTREME SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
Corrective Action:
THE DASH LIGHTED UP WITH THE SHIFTER SERVICE LIGHT AND THEN ALL LIGHTS LEFT OF THE SHIFTER TURNED ON ( P,N,D). IT HAS HAPPENED THREE TIMES SO FAR WHILE THE CAR IS HEADING DOWN THE ROAD. EACH TIME WE PULL OVER AND TURN THE CAR OFF, THEN WHEN WE TURN THE CAR ON IT GOES AWAY; AFRAID THAT THIS WILL AFFECT CAR PERFORMANCE SOONER OR LATER. GOT ON INTERNET AND FOUND OUT THAT THIS WAS A COMMON PROBLEM BEING EXPERIENCED BY MANY JEEP CHEROKEE OWNERS. IT IS AN EXTREME SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
Additional Notes:
THE DASH LIGHTED UP WITH THE SHIFTER SERVICE LIGHT AND THEN ALL LIGHTS LEFT OF THE SHIFTER TURNED ON ( P,N,D). IT HAS HAPPENED THREE TIMES SO FAR WHILE THE CAR IS HEADING DOWN THE ROAD. EACH TIME WE PULL OVER AND TURN THE CAR OFF, THEN WHEN WE TURN THE CAR ON IT GOES AWAY; AFRAID THAT THIS WILL AFFECT CAR PERFORMANCE SOONER OR LATER. GOT ON INTERNET AND FOUND OUT THAT THIS WAS A COMMON PROBLEM BEING EXPERIENCED BY MANY JEEP CHEROKEE OWNERS. IT IS AN EXTREME SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
Mfg Campaign: 11234303
Recall Date: Jul 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER NOTIFICATION
Corrective Action:
SERVICE SHIFTER NOTIFICATION
Additional Notes:
SERVICE SHIFTER NOTIFICATION
Mfg Campaign: 11233754
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Corrective Action:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Additional Notes:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Mfg Campaign: 11233950
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Corrective Action:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Additional Notes:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Mfg Campaign: 11233950
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Corrective Action:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Additional Notes:
"SERVICE SHIFTER" MESSAGE APPEARED ON SCREEN, ALL LIGHTS ON PNRD TURNED RED, COULD NOT SEE WHAT GEAR VEHICLE WAS IN. HAD TO TURN CAR OFF TO GET MESSAGE TO LEAVE.HAS HAPPENED NUMEROUS TIMES NOW.. VEHICLE WAS IN MOTION, ON BOTH CITY STREET AND HIGHWAY.
Mfg Campaign: 11233950
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Corrective Action:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Additional Notes:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Mfg Campaign: 11233645
Recall Date: Jul 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Corrective Action:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Additional Notes:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Mfg Campaign: 11233645
Recall Date: Jul 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Corrective Action:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Additional Notes:
WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP.
Mfg Campaign: 11233645
Recall Date: Jul 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE I WAS DRIVING A 'SERVICE SHIFTER' LIGHT SUDDENLY APPEARED IN MY CENTER DISPLAY AND ALL THE RED LIGHTS NEXT TO THE SHIFTER WERE LIT UP. NOT SURE WHY OR WHAT TO DO ABOUT IT.
Corrective Action:
WHILE I WAS DRIVING A 'SERVICE SHIFTER' LIGHT SUDDENLY APPEARED IN MY CENTER DISPLAY AND ALL THE RED LIGHTS NEXT TO THE SHIFTER WERE LIT UP. NOT SURE WHY OR WHAT TO DO ABOUT IT.
Additional Notes:
WHILE I WAS DRIVING A 'SERVICE SHIFTER' LIGHT SUDDENLY APPEARED IN MY CENTER DISPLAY AND ALL THE RED LIGHTS NEXT TO THE SHIFTER WERE LIT UP. NOT SURE WHY OR WHAT TO DO ABOUT IT.
Mfg Campaign: 11233686
Recall Date: Jul 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Corrective Action:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Additional Notes:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Mfg Campaign: 11233624
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Corrective Action:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Additional Notes:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Mfg Campaign: 11233624
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Corrective Action:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Additional Notes:
THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP. THE CAR ACCELERATES BY ITSELF AND SOMETIMES THE CAR JERKS FORWARD ESPECIALLY WHEN THE CAR IS IN PARK OR I AM ON THE BRAKES.IN RUSH HOUR HIGHWAY TRAFFIC, BUMPER TO BUMPER TRAFFIC OR LOCAL TRAFFIC SAME THING. I CAN BE DOING 20 MPH OR 75 MPH AND THE ERROR MESSAGE APPEARS. I REPORTED THIS TO MY RICK HENDRICKS JEEP DEALER AND THEY SAID THEY SEEN IT BEFORE AS WELL AS NAPLETON IN FLORIDA. I ALSO LOOKED ONLINE AND SEE THAT MULTIPLE 2016 -2018 JEEP OWNERS REPORTED THE SAME ISSUE ONCE THE CAR IS MORE THAN 10,000 MILES. THE CAR CHANGES GEAR BY ITSELF.
Mfg Campaign: 11233624
Recall Date: Jul 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE FAR-LEFT BACKUP SENSOR 'JUST FELL OUT' AT SOME POINT, UNKNOWN IF THE CAR WAS STATIONARY OR IN MOTION. THERE ARE NO SCRATCHES OR DAMAGE AROUND THE BUMPER THAT I CAN SEE WHICH WOULD INDICATE IT HAVING BEEN KNOCKED LOOSE OR PRIED OUT.
Corrective Action:
THE FAR-LEFT BACKUP SENSOR 'JUST FELL OUT' AT SOME POINT, UNKNOWN IF THE CAR WAS STATIONARY OR IN MOTION. THERE ARE NO SCRATCHES OR DAMAGE AROUND THE BUMPER THAT I CAN SEE WHICH WOULD INDICATE IT HAVING BEEN KNOCKED LOOSE OR PRIED OUT.
Additional Notes:
THE FAR-LEFT BACKUP SENSOR 'JUST FELL OUT' AT SOME POINT, UNKNOWN IF THE CAR WAS STATIONARY OR IN MOTION. THERE ARE NO SCRATCHES OR DAMAGE AROUND THE BUMPER THAT I CAN SEE WHICH WOULD INDICATE IT HAVING BEEN KNOCKED LOOSE OR PRIED OUT.
Mfg Campaign: 11233042
Recall Date: Jul 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Mfg Campaign: 11232697
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE GEAR SHIFTER WARNING INDICATOR ILLUMINATED AND THE PARKING BRAKE INDEPENDENTLY ACTIVATED. THE VEHICLE WAS STOPPED, SHIFTED INTO PARK, AND THEN PLACED INTO DRIVE. AFTERWARDS, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LANDMARK DODGE CHRYSLER JEEP RAM WAS CONTACTED BY PHONE AT (816) 836-0100 (LOCATED AT 1900 S NOLAND RD, INDEPENDENCE, MO 64055) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59323175. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Mfg Campaign: 11232697
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON A CITY STREET AN INDICATOR LIGHT IN THE DASH CAME ON THAT STATED "SERVICE SHIFTER". THEN NEXT TO THE ACTUAL SHIFTER ALL OF THE PRND LIGHTS LIT UP AND STAYED LIT FOR THE ENTIRETY OF THE DRIVE.
Corrective Action:
WHILE DRIVING ON A CITY STREET AN INDICATOR LIGHT IN THE DASH CAME ON THAT STATED "SERVICE SHIFTER". THEN NEXT TO THE ACTUAL SHIFTER ALL OF THE PRND LIGHTS LIT UP AND STAYED LIT FOR THE ENTIRETY OF THE DRIVE.
Additional Notes:
WHILE DRIVING ON A CITY STREET AN INDICATOR LIGHT IN THE DASH CAME ON THAT STATED "SERVICE SHIFTER". THEN NEXT TO THE ACTUAL SHIFTER ALL OF THE PRND LIGHTS LIT UP AND STAYED LIT FOR THE ENTIRETY OF THE DRIVE.
Mfg Campaign: 11232704
Recall Date: Jul 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHTS APPEARS ON DASHBOARD AND SHIFTER GEAR LIGHTS ARE ALL IN RED. THE ONLY 'FIX' I HAVE READ ABOUT IS TO TURN THE CAR OFF AND ON AGAIN TO 'RESET' THE CAR COMPUTER. THE LIGHT CAME ON AS I WAS DRIVING DOWN THE A CITY STREET. JEEP APPARENTLY DOES NOT KNOW THE CAUSE OR A PERMANENT FIX.
Corrective Action:
SERVICE SHIFTER LIGHTS APPEARS ON DASHBOARD AND SHIFTER GEAR LIGHTS ARE ALL IN RED. THE ONLY 'FIX' I HAVE READ ABOUT IS TO TURN THE CAR OFF AND ON AGAIN TO 'RESET' THE CAR COMPUTER. THE LIGHT CAME ON AS I WAS DRIVING DOWN THE A CITY STREET. JEEP APPARENTLY DOES NOT KNOW THE CAUSE OR A PERMANENT FIX.
Additional Notes:
SERVICE SHIFTER LIGHTS APPEARS ON DASHBOARD AND SHIFTER GEAR LIGHTS ARE ALL IN RED. THE ONLY 'FIX' I HAVE READ ABOUT IS TO TURN THE CAR OFF AND ON AGAIN TO 'RESET' THE CAR COMPUTER. THE LIGHT CAME ON AS I WAS DRIVING DOWN THE A CITY STREET. JEEP APPARENTLY DOES NOT KNOW THE CAUSE OR A PERMANENT FIX.
Mfg Campaign: 11232272
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE IS 2 YEARS OLD, IT HAS JUST POPPED UP WITH A "SERVICE SHIFTER" MESSAGE. IT IS NOT ABLE TO BE REBOOTED. ALSO, WHEN THE COMPUTER IS TESTED NOTHING POPS UP TO FIX. VERY FRUSTRATING AND SEEMS LIKE THERE IS A LOT OF SIMILAR CASES.
Corrective Action:
MY VEHICLE IS 2 YEARS OLD, IT HAS JUST POPPED UP WITH A "SERVICE SHIFTER" MESSAGE. IT IS NOT ABLE TO BE REBOOTED. ALSO, WHEN THE COMPUTER IS TESTED NOTHING POPS UP TO FIX. VERY FRUSTRATING AND SEEMS LIKE THERE IS A LOT OF SIMILAR CASES.
Additional Notes:
MY VEHICLE IS 2 YEARS OLD, IT HAS JUST POPPED UP WITH A "SERVICE SHIFTER" MESSAGE. IT IS NOT ABLE TO BE REBOOTED. ALSO, WHEN THE COMPUTER IS TESTED NOTHING POPS UP TO FIX. VERY FRUSTRATING AND SEEMS LIKE THERE IS A LOT OF SIMILAR CASES.
Mfg Campaign: 11231680
Recall Date: Jul 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY VEHICLE IS 2 YEARS OLD, IT HAS JUST POPPED UP WITH A "SERVICE SHIFTER" MESSAGE. IT IS NOT ABLE TO BE REBOOTED. ALSO, WHEN THE COMPUTER IS TESTED NOTHING POPS UP TO FIX. VERY FRUSTRATING AND SEEMS LIKE THERE IS A LOT OF SIMILAR CASES.
Corrective Action:
MY VEHICLE IS 2 YEARS OLD, IT HAS JUST POPPED UP WITH A "SERVICE SHIFTER" MESSAGE. IT IS NOT ABLE TO BE REBOOTED. ALSO, WHEN THE COMPUTER IS TESTED NOTHING POPS UP TO FIX. VERY FRUSTRATING AND SEEMS LIKE THERE IS A LOT OF SIMILAR CASES.
Additional Notes:
MY VEHICLE IS 2 YEARS OLD, IT HAS JUST POPPED UP WITH A "SERVICE SHIFTER" MESSAGE. IT IS NOT ABLE TO BE REBOOTED. ALSO, WHEN THE COMPUTER IS TESTED NOTHING POPS UP TO FIX. VERY FRUSTRATING AND SEEMS LIKE THERE IS A LOT OF SIMILAR CASES.
Mfg Campaign: 11231680
Recall Date: Jul 14, 2019
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