Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE 'SERVICE SHIFTER' WARNING LIGHT COMES ON AND THE STEERING LOCKS UP. THIS HAS HAPPENED ONCE BEFORE AND THE SHIFTER CONTROL MODULE AND WIRING HARNESS WAS REPLACED. IT HAS BEEN ABOUT 10 MONTHS SINCE THAT SERVICE. CHRYSLER HAS A WARNING NOTED BUT IT'S NOT A RECALL.
Corrective Action:
THE 'SERVICE SHIFTER' WARNING LIGHT COMES ON AND THE STEERING LOCKS UP. THIS HAS HAPPENED ONCE BEFORE AND THE SHIFTER CONTROL MODULE AND WIRING HARNESS WAS REPLACED. IT HAS BEEN ABOUT 10 MONTHS SINCE THAT SERVICE. CHRYSLER HAS A WARNING NOTED BUT IT'S NOT A RECALL.
Additional Notes:
THE 'SERVICE SHIFTER' WARNING LIGHT COMES ON AND THE STEERING LOCKS UP. THIS HAS HAPPENED ONCE BEFORE AND THE SHIFTER CONTROL MODULE AND WIRING HARNESS WAS REPLACED. IT HAS BEEN ABOUT 10 MONTHS SINCE THAT SERVICE. CHRYSLER HAS A WARNING NOTED BUT IT'S NOT A RECALL.
Mfg Campaign: 11244552
Recall Date: Aug 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING, A MESSAGE CAME UP ON CENTER DISPLAY ADVISING, "SERVICE SHIFTER". ONCE THIS HAPPENED ALL OF THE LIGHTS ON THE SHIFTER SELECTOR LIGHT UP (PARK, REVERSE, NEUTRAL, DRIVE, -, +). WE WERE IN A 45MPH ZONE WHEN THIS OCCURRED. THE LIGHT NEVER TURNED OFF DURING THE ENTIRE 40 MINUTE DRIVE.
Corrective Action:
WHILE DRIVING, A MESSAGE CAME UP ON CENTER DISPLAY ADVISING, "SERVICE SHIFTER". ONCE THIS HAPPENED ALL OF THE LIGHTS ON THE SHIFTER SELECTOR LIGHT UP (PARK, REVERSE, NEUTRAL, DRIVE, -, +). WE WERE IN A 45MPH ZONE WHEN THIS OCCURRED. THE LIGHT NEVER TURNED OFF DURING THE ENTIRE 40 MINUTE DRIVE.
Additional Notes:
WHILE DRIVING, A MESSAGE CAME UP ON CENTER DISPLAY ADVISING, "SERVICE SHIFTER". ONCE THIS HAPPENED ALL OF THE LIGHTS ON THE SHIFTER SELECTOR LIGHT UP (PARK, REVERSE, NEUTRAL, DRIVE, -, +). WE WERE IN A 45MPH ZONE WHEN THIS OCCURRED. THE LIGHT NEVER TURNED OFF DURING THE ENTIRE 40 MINUTE DRIVE.
Mfg Campaign: 11243928
Recall Date: Aug 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING SHIFTER LIGHT COMES ON AND BATTERY LIGHT. LOSES POWER, SHUTS DOWN AND WHEN TRYING TO RESTART ACTS LIKE SOMETHING IS STICKING
Corrective Action:
WHEN DRIVING SHIFTER LIGHT COMES ON AND BATTERY LIGHT. LOSES POWER, SHUTS DOWN AND WHEN TRYING TO RESTART ACTS LIKE SOMETHING IS STICKING
Additional Notes:
WHEN DRIVING SHIFTER LIGHT COMES ON AND BATTERY LIGHT. LOSES POWER, SHUTS DOWN AND WHEN TRYING TO RESTART ACTS LIKE SOMETHING IS STICKING
Mfg Campaign: 11242668
Recall Date: Aug 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN MOTION 3 TIMES NOW ALL SHIFTING LIGHTS LIGHT AND WE GET ERROR MESSAGE SERVICE SHIFTER SOON. ONCE IT STARTED RUNNING RUFF AND FELT LIKE IT WAS TRYING TO SHIFT WITHOUT HUMAN INPUT. PULLED OVER TURNED OFF WAITED SHORT TIME STARTED AND ERROR WAS GONE. THIRD TIME IT HAPPENED TURNED OFF CLEARED ON RESTART AND DROVE 1/4 MILE CAME BACK ON. NO DEALER IN AREA CLAMES TO HAVE EVER HEARD OF IT. I CAN FIND OTHERS ON ONLINE FORMS WITH SAME ISSUE DEALERS ALSO SAYING NEVER HEARD OF IT. A FIX NEEDS TO BE FOUND OTHERWISE THIS IS AN EXTREMELY EXPENSIVE LAWN ORNAMENT.
Corrective Action:
IN MOTION 3 TIMES NOW ALL SHIFTING LIGHTS LIGHT AND WE GET ERROR MESSAGE SERVICE SHIFTER SOON. ONCE IT STARTED RUNNING RUFF AND FELT LIKE IT WAS TRYING TO SHIFT WITHOUT HUMAN INPUT. PULLED OVER TURNED OFF WAITED SHORT TIME STARTED AND ERROR WAS GONE. THIRD TIME IT HAPPENED TURNED OFF CLEARED ON RESTART AND DROVE 1/4 MILE CAME BACK ON. NO DEALER IN AREA CLAMES TO HAVE EVER HEARD OF IT. I CAN FIND OTHERS ON ONLINE FORMS WITH SAME ISSUE DEALERS ALSO SAYING NEVER HEARD OF IT. A FIX NEEDS TO BE FOUND OTHERWISE THIS IS AN EXTREMELY EXPENSIVE LAWN ORNAMENT.
Additional Notes:
IN MOTION 3 TIMES NOW ALL SHIFTING LIGHTS LIGHT AND WE GET ERROR MESSAGE SERVICE SHIFTER SOON. ONCE IT STARTED RUNNING RUFF AND FELT LIKE IT WAS TRYING TO SHIFT WITHOUT HUMAN INPUT. PULLED OVER TURNED OFF WAITED SHORT TIME STARTED AND ERROR WAS GONE. THIRD TIME IT HAPPENED TURNED OFF CLEARED ON RESTART AND DROVE 1/4 MILE CAME BACK ON. NO DEALER IN AREA CLAMES TO HAVE EVER HEARD OF IT. I CAN FIND OTHERS ON ONLINE FORMS WITH SAME ISSUE DEALERS ALSO SAYING NEVER HEARD OF IT. A FIX NEEDS TO BE FOUND OTHERWISE THIS IS AN EXTREMELY EXPENSIVE LAWN ORNAMENT.
Mfg Campaign: 11242703
Recall Date: Aug 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.
Corrective Action:
'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.
Additional Notes:
'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.
Mfg Campaign: 11242313
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.
Corrective Action:
'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.
Additional Notes:
'SERVICE SHIFTER' MESSAGE AS WELL AS 4WD SYSTEM UNAVAILABLE' ALL LIGHTS ON SHIFTER ILLUMINATE AS WELL.
Mfg Campaign: 11242313
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL. ADDITIONAL OIL WAS ADDED TO THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TURNERSVILLE CHRYSLER JEEP (3100 ROUTE 42, SICKLERVILLE, NJ 08081) AND LILLISTON CHRYSLER DODGE JEEP (1501 N 2ND ST #47, MILLVILLE, NJ 08332, (856) 825-1937) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED AND DETERMINED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 4,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL. ADDITIONAL OIL WAS ADDED TO THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TURNERSVILLE CHRYSLER JEEP (3100 ROUTE 42, SICKLERVILLE, NJ 08081) AND LILLISTON CHRYSLER DODGE JEEP (1501 N 2ND ST #47, MILLVILLE, NJ 08332, (856) 825-1937) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED AND DETERMINED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 4,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL. ADDITIONAL OIL WAS ADDED TO THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TURNERSVILLE CHRYSLER JEEP (3100 ROUTE 42, SICKLERVILLE, NJ 08081) AND LILLISTON CHRYSLER DODGE JEEP (1501 N 2ND ST #47, MILLVILLE, NJ 08332, (856) 825-1937) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED AND DETERMINED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 4,000.
Mfg Campaign: 11242336
Recall Date: Aug 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**
Corrective Action:
SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**
Additional Notes:
SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**
Mfg Campaign: 11241926
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**
Corrective Action:
SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**
Additional Notes:
SERVICE SHIFTER NOTIFICATION CAME ON AGAIN. I HAD IT REPLACED UNDER WARRANTY AT 33704 MILES. CAME ON AGAIN APPROXIMATELY 50,000. CALLED DEALERSHIP, NO LONGER UNDER WARRANTY. LOOKED ONLINE, THIS IS AN ON GOING ISSUE WITH CHEROKEE'S AND FGA WILL NOT DO A RECALL. **THIS NOTIFICATION CAMES UP ON THE HUD AND CANNOT BE REMOVED WITHOUT SERVICE, THUS MAKING MY DISPLAY USELESS.**
Mfg Campaign: 11241926
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY "SHIFTER NEEDS SERVICE" LIGHT COMES ON, ALONG WITH ALL OF THE OTHER LIGHTS AND I AM FORCED TO STOP MY CAR, TURN OFF THE ENGINE AND RESTART THE VEHICLE IN ORDER FOR THE LIGHT TO GO AWAY. I HAVE IT SCHEDULED FOR SERVICE BUT THEY WILL NEED IT A MINIMUM OF 2 DAYS. IT SEEMS LIKE A LOT OF OTHER JEEP CHEROKEE OWNERS ARE HAVING SIMILAR ISSUES YET THERE IS NO RECALL ON THIS. WONDERING WHY NOT?
Corrective Action:
MY "SHIFTER NEEDS SERVICE" LIGHT COMES ON, ALONG WITH ALL OF THE OTHER LIGHTS AND I AM FORCED TO STOP MY CAR, TURN OFF THE ENGINE AND RESTART THE VEHICLE IN ORDER FOR THE LIGHT TO GO AWAY. I HAVE IT SCHEDULED FOR SERVICE BUT THEY WILL NEED IT A MINIMUM OF 2 DAYS. IT SEEMS LIKE A LOT OF OTHER JEEP CHEROKEE OWNERS ARE HAVING SIMILAR ISSUES YET THERE IS NO RECALL ON THIS. WONDERING WHY NOT?
Additional Notes:
MY "SHIFTER NEEDS SERVICE" LIGHT COMES ON, ALONG WITH ALL OF THE OTHER LIGHTS AND I AM FORCED TO STOP MY CAR, TURN OFF THE ENGINE AND RESTART THE VEHICLE IN ORDER FOR THE LIGHT TO GO AWAY. I HAVE IT SCHEDULED FOR SERVICE BUT THEY WILL NEED IT A MINIMUM OF 2 DAYS. IT SEEMS LIKE A LOT OF OTHER JEEP CHEROKEE OWNERS ARE HAVING SIMILAR ISSUES YET THERE IS NO RECALL ON THIS. WONDERING WHY NOT?
Mfg Campaign: 11240911
Recall Date: Jul 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL. NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) PERFORMED AN OIL CONSUMPTION TEST AND CONFIRMED THAT THERE WAS A FAILURE. WHEN THE CONTACT WENT ON A SHORT ROAD TRIP, HE NOTICED THAT THE OIL LEVEL WAS CLOSE TO TWO QUARTS LOW. THE MANUFACTURER PROVIDED A CASE NUMBER AND ASSIGNED A CASE MANAGER TO CALL HIM BACK. THE VEHICLE WAS CURRENTLY UNDER A THREE YEAR WARRANTY. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER KNEW OF THE FAILURE PRIOR TO SELLING HIM THE VEHICLE. THE FAILURE MILEAGE WAS 23,485.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL. NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) PERFORMED AN OIL CONSUMPTION TEST AND CONFIRMED THAT THERE WAS A FAILURE. WHEN THE CONTACT WENT ON A SHORT ROAD TRIP, HE NOTICED THAT THE OIL LEVEL WAS CLOSE TO TWO QUARTS LOW. THE MANUFACTURER PROVIDED A CASE NUMBER AND ASSIGNED A CASE MANAGER TO CALL HIM BACK. THE VEHICLE WAS CURRENTLY UNDER A THREE YEAR WARRANTY. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER KNEW OF THE FAILURE PRIOR TO SELLING HIM THE VEHICLE. THE FAILURE MILEAGE WAS 23,485.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS BURNING OIL. NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) PERFORMED AN OIL CONSUMPTION TEST AND CONFIRMED THAT THERE WAS A FAILURE. WHEN THE CONTACT WENT ON A SHORT ROAD TRIP, HE NOTICED THAT THE OIL LEVEL WAS CLOSE TO TWO QUARTS LOW. THE MANUFACTURER PROVIDED A CASE NUMBER AND ASSIGNED A CASE MANAGER TO CALL HIM BACK. THE VEHICLE WAS CURRENTLY UNDER A THREE YEAR WARRANTY. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER KNEW OF THE FAILURE PRIOR TO SELLING HIM THE VEHICLE. THE FAILURE MILEAGE WAS 23,485.
Mfg Campaign: 11240292
Recall Date: Jul 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING MY 2017 CHEROKEE LATITUDE ON THE INTERSTATE, A "SERVICE SHFTER" WARNING APPEARED AND ALL THE RED LIGHTS ON THE SHIFTER (P, R, N &D) ALL ILLUMINATED. I WAS ABOUT A MILE AWAY FROM A CUSTOMER, SO I PULLED IN AND PUT THE JEEP IN PARK. HOWEVER, WHEN I TOOK MY FOOT OFF THE BRAKE, THE JEEP WENT FORWARD HITTING MY CUSTOMERS FENCE
Corrective Action:
WHILE DRIVING MY 2017 CHEROKEE LATITUDE ON THE INTERSTATE, A "SERVICE SHFTER" WARNING APPEARED AND ALL THE RED LIGHTS ON THE SHIFTER (P, R, N &D) ALL ILLUMINATED. I WAS ABOUT A MILE AWAY FROM A CUSTOMER, SO I PULLED IN AND PUT THE JEEP IN PARK. HOWEVER, WHEN I TOOK MY FOOT OFF THE BRAKE, THE JEEP WENT FORWARD HITTING MY CUSTOMERS FENCE
Additional Notes:
WHILE DRIVING MY 2017 CHEROKEE LATITUDE ON THE INTERSTATE, A "SERVICE SHFTER" WARNING APPEARED AND ALL THE RED LIGHTS ON THE SHIFTER (P, R, N &D) ALL ILLUMINATED. I WAS ABOUT A MILE AWAY FROM A CUSTOMER, SO I PULLED IN AND PUT THE JEEP IN PARK. HOWEVER, WHEN I TOOK MY FOOT OFF THE BRAKE, THE JEEP WENT FORWARD HITTING MY CUSTOMERS FENCE
Mfg Campaign: 11240150
Recall Date: Jul 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING ON MORE THAN SEVERAL OCCASIONS A MESSAGE "SERVICE SHIFTER" IS DISPLAYED ON THE INSTRUMENT CLUSTER DISPLAY AND ALL LIGHTS ARE ILLUMINATED ON THE TRANSMISSION PANEL. WHEN THIS OCCURS IT CAN'T BE TAKEN OFF UNLESS THE VEHICLE IS STOPPED, SHUT OFF, AND THEN RESTARTED. THIS HAS OCCURRED ON CITY STREETS AND HIGHWAYS. I HAVE TAKEN MY VEHICLE IN FOR SERVICE TO FIX THE ISSUE TWICE IN TWO YEARS. IT IS SCHEDULED TO GO BACK IN THIS COMING WEEK FOR ADDITIONAL WORK. THE FIRST "REPAIR" CONSISTED OF REPROGRAMMING THE COMPUTER. THE SECOND REPLACED THE WIRING HARNESS. THE THIRD WILL BE A BEZEL AND ANOTHER TRANSMISSION ACCESSORY.
Corrective Action:
WHILE DRIVING ON MORE THAN SEVERAL OCCASIONS A MESSAGE "SERVICE SHIFTER" IS DISPLAYED ON THE INSTRUMENT CLUSTER DISPLAY AND ALL LIGHTS ARE ILLUMINATED ON THE TRANSMISSION PANEL. WHEN THIS OCCURS IT CAN'T BE TAKEN OFF UNLESS THE VEHICLE IS STOPPED, SHUT OFF, AND THEN RESTARTED. THIS HAS OCCURRED ON CITY STREETS AND HIGHWAYS. I HAVE TAKEN MY VEHICLE IN FOR SERVICE TO FIX THE ISSUE TWICE IN TWO YEARS. IT IS SCHEDULED TO GO BACK IN THIS COMING WEEK FOR ADDITIONAL WORK. THE FIRST "REPAIR" CONSISTED OF REPROGRAMMING THE COMPUTER. THE SECOND REPLACED THE WIRING HARNESS. THE THIRD WILL BE A BEZEL AND ANOTHER TRANSMISSION ACCESSORY.
Additional Notes:
WHILE DRIVING ON MORE THAN SEVERAL OCCASIONS A MESSAGE "SERVICE SHIFTER" IS DISPLAYED ON THE INSTRUMENT CLUSTER DISPLAY AND ALL LIGHTS ARE ILLUMINATED ON THE TRANSMISSION PANEL. WHEN THIS OCCURS IT CAN'T BE TAKEN OFF UNLESS THE VEHICLE IS STOPPED, SHUT OFF, AND THEN RESTARTED. THIS HAS OCCURRED ON CITY STREETS AND HIGHWAYS. I HAVE TAKEN MY VEHICLE IN FOR SERVICE TO FIX THE ISSUE TWICE IN TWO YEARS. IT IS SCHEDULED TO GO BACK IN THIS COMING WEEK FOR ADDITIONAL WORK. THE FIRST "REPAIR" CONSISTED OF REPROGRAMMING THE COMPUTER. THE SECOND REPLACED THE WIRING HARNESS. THE THIRD WILL BE A BEZEL AND ANOTHER TRANSMISSION ACCESSORY.
Mfg Campaign: 11240172
Recall Date: Jul 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IN JANUARY 2019, MY JEEP BEGAN JERKING DURING ACCELERATION. THE DEALERSHIP SERVICE DEPARTMENT NOTIFIED ME THAT THE ENGINE NEEDED TO BE REPLACED. DURING REMOVAL OF THE ENGINE, THE ALTERNATOR WAS DAMAGED AND HAD TO BE REPLACED AS WELL. TWO MONTHS LATER I RECEIVED MY VEHICLE BACK AND 10 MILES LATER THE SAME JERK OCCURRED. AFTER IMMEDIATELY RETURNING TO THE DEALERSHIP AND A RIDE ALONG WITH THE SERVICE TECHNICIAN, THE TECHNICIAN INFORMED ME THAT THE PROBLEM SEEMED TO BE THE TRANSMISSION. THIS REPAIR TOOK ANOTHER TWO WEEKS. AT WHICH TIME THE FCC REPRESENTATIVE INFORMED ME THAT THERE WAS NOTHING MORE THEY COULD DO. THE SERVICE TECHNICIAN EVEN MENTIONED THAT THE VEHICLE SHOULD BE RECALLED AND HAS HAD NOTHING BUT PROBLEMS. NOW, THREE MONTHS LATER, THE SHIFTER LIGHT HAS COME ON UPON CRANKING THE VEHICLE. WHICH IS ALSO TRANSMISSION RELATED. WHAT WILL IT TAKE TO RECOGNIZE THAT THIS VEHICLE IS NOT SAFE FOR CONSUMERS?
Corrective Action:
IN JANUARY 2019, MY JEEP BEGAN JERKING DURING ACCELERATION. THE DEALERSHIP SERVICE DEPARTMENT NOTIFIED ME THAT THE ENGINE NEEDED TO BE REPLACED. DURING REMOVAL OF THE ENGINE, THE ALTERNATOR WAS DAMAGED AND HAD TO BE REPLACED AS WELL. TWO MONTHS LATER I RECEIVED MY VEHICLE BACK AND 10 MILES LATER THE SAME JERK OCCURRED. AFTER IMMEDIATELY RETURNING TO THE DEALERSHIP AND A RIDE ALONG WITH THE SERVICE TECHNICIAN, THE TECHNICIAN INFORMED ME THAT THE PROBLEM SEEMED TO BE THE TRANSMISSION. THIS REPAIR TOOK ANOTHER TWO WEEKS. AT WHICH TIME THE FCC REPRESENTATIVE INFORMED ME THAT THERE WAS NOTHING MORE THEY COULD DO. THE SERVICE TECHNICIAN EVEN MENTIONED THAT THE VEHICLE SHOULD BE RECALLED AND HAS HAD NOTHING BUT PROBLEMS. NOW, THREE MONTHS LATER, THE SHIFTER LIGHT HAS COME ON UPON CRANKING THE VEHICLE. WHICH IS ALSO TRANSMISSION RELATED. WHAT WILL IT TAKE TO RECOGNIZE THAT THIS VEHICLE IS NOT SAFE FOR CONSUMERS?
Additional Notes:
IN JANUARY 2019, MY JEEP BEGAN JERKING DURING ACCELERATION. THE DEALERSHIP SERVICE DEPARTMENT NOTIFIED ME THAT THE ENGINE NEEDED TO BE REPLACED. DURING REMOVAL OF THE ENGINE, THE ALTERNATOR WAS DAMAGED AND HAD TO BE REPLACED AS WELL. TWO MONTHS LATER I RECEIVED MY VEHICLE BACK AND 10 MILES LATER THE SAME JERK OCCURRED. AFTER IMMEDIATELY RETURNING TO THE DEALERSHIP AND A RIDE ALONG WITH THE SERVICE TECHNICIAN, THE TECHNICIAN INFORMED ME THAT THE PROBLEM SEEMED TO BE THE TRANSMISSION. THIS REPAIR TOOK ANOTHER TWO WEEKS. AT WHICH TIME THE FCC REPRESENTATIVE INFORMED ME THAT THERE WAS NOTHING MORE THEY COULD DO. THE SERVICE TECHNICIAN EVEN MENTIONED THAT THE VEHICLE SHOULD BE RECALLED AND HAS HAD NOTHING BUT PROBLEMS. NOW, THREE MONTHS LATER, THE SHIFTER LIGHT HAS COME ON UPON CRANKING THE VEHICLE. WHICH IS ALSO TRANSMISSION RELATED. WHAT WILL IT TAKE TO RECOGNIZE THAT THIS VEHICLE IS NOT SAFE FOR CONSUMERS?
Mfg Campaign: 11235214
Recall Date: Jul 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
EVERY TIME I DRIVE MY 2017 JEEP CHEROKEE LIMITED MY SERVICE SHIFTER LIGHT COMES ON LOCKING OUT ANY SHIFTER CONTROLS. I WAS INSTRUCTED IN ORDER TO RESET TO PULL OVER TO A SAFE PLACE SHUT OFF THE VEHICLE AND RESET THE IGNITION. AS THIS HAPPENS NEARLY EVERY SINGLE TIME I DRIVE MY VEHICLE IT IS NOT A FEASIBLE SOLUTION. CALLING CHRYSLER I WAS TOLD THAT THERE IS NO OPEN ISSUES RECALLS OR WARRANTY FOR ANY SUCH ISSUE. LOOKING ONLINE I FOUND THOUSANDS OF REPORTED ISSUES OF THE SAME THING.
Corrective Action:
EVERY TIME I DRIVE MY 2017 JEEP CHEROKEE LIMITED MY SERVICE SHIFTER LIGHT COMES ON LOCKING OUT ANY SHIFTER CONTROLS. I WAS INSTRUCTED IN ORDER TO RESET TO PULL OVER TO A SAFE PLACE SHUT OFF THE VEHICLE AND RESET THE IGNITION. AS THIS HAPPENS NEARLY EVERY SINGLE TIME I DRIVE MY VEHICLE IT IS NOT A FEASIBLE SOLUTION. CALLING CHRYSLER I WAS TOLD THAT THERE IS NO OPEN ISSUES RECALLS OR WARRANTY FOR ANY SUCH ISSUE. LOOKING ONLINE I FOUND THOUSANDS OF REPORTED ISSUES OF THE SAME THING.
Additional Notes:
EVERY TIME I DRIVE MY 2017 JEEP CHEROKEE LIMITED MY SERVICE SHIFTER LIGHT COMES ON LOCKING OUT ANY SHIFTER CONTROLS. I WAS INSTRUCTED IN ORDER TO RESET TO PULL OVER TO A SAFE PLACE SHUT OFF THE VEHICLE AND RESET THE IGNITION. AS THIS HAPPENS NEARLY EVERY SINGLE TIME I DRIVE MY VEHICLE IT IS NOT A FEASIBLE SOLUTION. CALLING CHRYSLER I WAS TOLD THAT THERE IS NO OPEN ISSUES RECALLS OR WARRANTY FOR ANY SUCH ISSUE. LOOKING ONLINE I FOUND THOUSANDS OF REPORTED ISSUES OF THE SAME THING.
Mfg Campaign: 11235274
Recall Date: Jul 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 JEEP CHEROKEE LIMITED - 36,600 MILES. STARTED MY CAR, PUT IT IN REVERSE AND THE SHIFTER SERVICER MESSAGE APPEARED ON MY DASH AND ALL OF THE LIGHTS WHERE MY SHIFTER IS LOCATED TURNED RED. TURNED THE CAR OFF, RESTARTED IT AND THE MESSAGE WAS GONE AND LIGHTS WERE OFF. EXACTLY THE SAME THING HAPPENED YESTERDAY AFTER ANOTHER 50 MILES. TURNED THE CAR OFF, RESTARTED, SAME RESULTS. IT SCARES ME. I GOOGLED SERVICE SHIFTER JEEP AND SUDDENLY THERE WERE TONS OF COMPLAINTS FOR MULTIPLE MODEL YEARS FOR THE SAME THING. IS THIS CAR SAFE?
Corrective Action:
2017 JEEP CHEROKEE LIMITED - 36,600 MILES. STARTED MY CAR, PUT IT IN REVERSE AND THE SHIFTER SERVICER MESSAGE APPEARED ON MY DASH AND ALL OF THE LIGHTS WHERE MY SHIFTER IS LOCATED TURNED RED. TURNED THE CAR OFF, RESTARTED IT AND THE MESSAGE WAS GONE AND LIGHTS WERE OFF. EXACTLY THE SAME THING HAPPENED YESTERDAY AFTER ANOTHER 50 MILES. TURNED THE CAR OFF, RESTARTED, SAME RESULTS. IT SCARES ME. I GOOGLED SERVICE SHIFTER JEEP AND SUDDENLY THERE WERE TONS OF COMPLAINTS FOR MULTIPLE MODEL YEARS FOR THE SAME THING. IS THIS CAR SAFE?
Additional Notes:
2017 JEEP CHEROKEE LIMITED - 36,600 MILES. STARTED MY CAR, PUT IT IN REVERSE AND THE SHIFTER SERVICER MESSAGE APPEARED ON MY DASH AND ALL OF THE LIGHTS WHERE MY SHIFTER IS LOCATED TURNED RED. TURNED THE CAR OFF, RESTARTED IT AND THE MESSAGE WAS GONE AND LIGHTS WERE OFF. EXACTLY THE SAME THING HAPPENED YESTERDAY AFTER ANOTHER 50 MILES. TURNED THE CAR OFF, RESTARTED, SAME RESULTS. IT SCARES ME. I GOOGLED SERVICE SHIFTER JEEP AND SUDDENLY THERE WERE TONS OF COMPLAINTS FOR MULTIPLE MODEL YEARS FOR THE SAME THING. IS THIS CAR SAFE?
Mfg Campaign: 11235050
Recall Date: Jul 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE "SERVICE SHIFTER" LIGHT IS RANDOMLY COMING ON - SOMETIMES IN PARK AND SOMETIMES WHEN DRIVING. WHEN THE WARNING COMES ON WHILE DRIVING I CAN NOT SEE MY SPEED OR SPEEDOMETER. SHUTTING OFF THE VEHICLE AND RESTARTING IT MAKE THE ISSUE GO AWAY - UNTIL THE NEXT TIME IT COMES ON. THIS HAS HAPPENED ABOUT 5 TIMES IN THE LAST 2-3 WEEKS. I LOOKED THIS UP AND IT SEEMS TO BE A WIDESPREAD ISSUE WITH 2016-2017 JEEP CHEROKEES.
Corrective Action:
THE "SERVICE SHIFTER" LIGHT IS RANDOMLY COMING ON - SOMETIMES IN PARK AND SOMETIMES WHEN DRIVING. WHEN THE WARNING COMES ON WHILE DRIVING I CAN NOT SEE MY SPEED OR SPEEDOMETER. SHUTTING OFF THE VEHICLE AND RESTARTING IT MAKE THE ISSUE GO AWAY - UNTIL THE NEXT TIME IT COMES ON. THIS HAS HAPPENED ABOUT 5 TIMES IN THE LAST 2-3 WEEKS. I LOOKED THIS UP AND IT SEEMS TO BE A WIDESPREAD ISSUE WITH 2016-2017 JEEP CHEROKEES.
Additional Notes:
THE "SERVICE SHIFTER" LIGHT IS RANDOMLY COMING ON - SOMETIMES IN PARK AND SOMETIMES WHEN DRIVING. WHEN THE WARNING COMES ON WHILE DRIVING I CAN NOT SEE MY SPEED OR SPEEDOMETER. SHUTTING OFF THE VEHICLE AND RESTARTING IT MAKE THE ISSUE GO AWAY - UNTIL THE NEXT TIME IT COMES ON. THIS HAS HAPPENED ABOUT 5 TIMES IN THE LAST 2-3 WEEKS. I LOOKED THIS UP AND IT SEEMS TO BE A WIDESPREAD ISSUE WITH 2016-2017 JEEP CHEROKEES.
Mfg Campaign: 11235194
Recall Date: Jul 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.
Corrective Action:
TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.
Additional Notes:
TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.
Mfg Campaign: 11234678
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.
Corrective Action:
TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.
Additional Notes:
TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.
Mfg Campaign: 11234678
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I TOOK A LEFT HAND TURN MY 2017 JEEP CHEROKEE LATITUDE 4 CY 4WD JUST SHUT OFF IN THE MIDDLE OF THE STREET, I JUST HAD MY OIL CHANGED 5000 MILES AGO BUT YET, THERE WAS BARELY ANY OIL IN MY VEHICLE. I WAS IN MOTION ON A CITY STREET, CAR COULD HAVE REAR ENDED ME.
Corrective Action:
AS I TOOK A LEFT HAND TURN MY 2017 JEEP CHEROKEE LATITUDE 4 CY 4WD JUST SHUT OFF IN THE MIDDLE OF THE STREET, I JUST HAD MY OIL CHANGED 5000 MILES AGO BUT YET, THERE WAS BARELY ANY OIL IN MY VEHICLE. I WAS IN MOTION ON A CITY STREET, CAR COULD HAVE REAR ENDED ME.
Additional Notes:
AS I TOOK A LEFT HAND TURN MY 2017 JEEP CHEROKEE LATITUDE 4 CY 4WD JUST SHUT OFF IN THE MIDDLE OF THE STREET, I JUST HAD MY OIL CHANGED 5000 MILES AGO BUT YET, THERE WAS BARELY ANY OIL IN MY VEHICLE. I WAS IN MOTION ON A CITY STREET, CAR COULD HAVE REAR ENDED ME.
Mfg Campaign: 11234794
Recall Date: Jul 25, 2019
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