Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Corrective Action:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Additional Notes:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Mfg Campaign: 11255575
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Corrective Action:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Additional Notes:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Mfg Campaign: 11255575
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Corrective Action:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Additional Notes:
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Mfg Campaign: 11255575
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Corrective Action:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Additional Notes:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Mfg Campaign: 11255576
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Corrective Action:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Additional Notes:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Mfg Campaign: 11255576
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Corrective Action:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Additional Notes:
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Mfg Campaign: 11255576
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
"SERVICE SHIFTER" MESSAGE APPEARED WHILE DRIVING A SHORT DISTANCE FROM HOME. WARNING WAS ACCOMPANIED WITH RED LIGHTS ON THE PRNDL SHIFTER CONSOL. CAR CONTINUED TO DRIVE NORMALLY, SO I CONTINUED HOME, AND SHUT OFF CAR. AFTER A SHORT TIME, RESTARTED CAR, AND FAULT HAD CLEARED. WITH A LITTLE RESEARCH, I HAVE FOUND MANY COMPLAINTS FROM OTHER JEEP CHEROKEE OWNERS WITH THIS SAME ISSUE, AND IT IS AN EXPENSIVE FIX. THE CAR IS JUST PAST THE 360000 MILE WARRANTY LIMIT BY 70 MILES! I AM ACTUALLY SURPRISED I MADE IT THAT MANY MILES, BEFORE THIS OCCURRED. I WILL BE TAKING THE CAR IN ON MONDAY, BUT FOR SOME REASON, I AM NOT HOPEFUL, BASED ON OTHER OWNER EXPERIENCES.
Corrective Action:
"SERVICE SHIFTER" MESSAGE APPEARED WHILE DRIVING A SHORT DISTANCE FROM HOME. WARNING WAS ACCOMPANIED WITH RED LIGHTS ON THE PRNDL SHIFTER CONSOL. CAR CONTINUED TO DRIVE NORMALLY, SO I CONTINUED HOME, AND SHUT OFF CAR. AFTER A SHORT TIME, RESTARTED CAR, AND FAULT HAD CLEARED. WITH A LITTLE RESEARCH, I HAVE FOUND MANY COMPLAINTS FROM OTHER JEEP CHEROKEE OWNERS WITH THIS SAME ISSUE, AND IT IS AN EXPENSIVE FIX. THE CAR IS JUST PAST THE 360000 MILE WARRANTY LIMIT BY 70 MILES! I AM ACTUALLY SURPRISED I MADE IT THAT MANY MILES, BEFORE THIS OCCURRED. I WILL BE TAKING THE CAR IN ON MONDAY, BUT FOR SOME REASON, I AM NOT HOPEFUL, BASED ON OTHER OWNER EXPERIENCES.
Additional Notes:
"SERVICE SHIFTER" MESSAGE APPEARED WHILE DRIVING A SHORT DISTANCE FROM HOME. WARNING WAS ACCOMPANIED WITH RED LIGHTS ON THE PRNDL SHIFTER CONSOL. CAR CONTINUED TO DRIVE NORMALLY, SO I CONTINUED HOME, AND SHUT OFF CAR. AFTER A SHORT TIME, RESTARTED CAR, AND FAULT HAD CLEARED. WITH A LITTLE RESEARCH, I HAVE FOUND MANY COMPLAINTS FROM OTHER JEEP CHEROKEE OWNERS WITH THIS SAME ISSUE, AND IT IS AN EXPENSIVE FIX. THE CAR IS JUST PAST THE 360000 MILE WARRANTY LIMIT BY 70 MILES! I AM ACTUALLY SURPRISED I MADE IT THAT MANY MILES, BEFORE THIS OCCURRED. I WILL BE TAKING THE CAR IN ON MONDAY, BUT FOR SOME REASON, I AM NOT HOPEFUL, BASED ON OTHER OWNER EXPERIENCES.
Mfg Campaign: 11255630
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Corrective Action:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Additional Notes:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Mfg Campaign: 11255423
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Corrective Action:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Additional Notes:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Mfg Campaign: 11255423
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Corrective Action:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Additional Notes:
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Mfg Campaign: 11255423
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59403802. THE FAILURE MILEAGE WAS 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59403802. THE FAILURE MILEAGE WAS 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59403802. THE FAILURE MILEAGE WAS 14,000.
Mfg Campaign: 11255028
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11254459
Recall Date: Sep 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11254459
Recall Date: Sep 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 JEEP SERVICE STIFTER COME ON SEVERAL TIME WHEN DRIVING, I HAVE TO STOP AND TURN IT OFF BEFORE I CAN TURN IT ON AGAIN TAKEN IT BACK TO THE DEALER SEVERAL TIMES AND, MY JEEP MOVING THEN I TURN OFF JEEP AND SOMETIMES JERKING WHEN AM DRIVING BEFORE COMING TO A STOP I FEEL LIKE SOMEONE HIT MY FROM BEHIND .
Corrective Action:
2017 JEEP SERVICE STIFTER COME ON SEVERAL TIME WHEN DRIVING, I HAVE TO STOP AND TURN IT OFF BEFORE I CAN TURN IT ON AGAIN TAKEN IT BACK TO THE DEALER SEVERAL TIMES AND, MY JEEP MOVING THEN I TURN OFF JEEP AND SOMETIMES JERKING WHEN AM DRIVING BEFORE COMING TO A STOP I FEEL LIKE SOMEONE HIT MY FROM BEHIND .
Additional Notes:
2017 JEEP SERVICE STIFTER COME ON SEVERAL TIME WHEN DRIVING, I HAVE TO STOP AND TURN IT OFF BEFORE I CAN TURN IT ON AGAIN TAKEN IT BACK TO THE DEALER SEVERAL TIMES AND, MY JEEP MOVING THEN I TURN OFF JEEP AND SOMETIMES JERKING WHEN AM DRIVING BEFORE COMING TO A STOP I FEEL LIKE SOMEONE HIT MY FROM BEHIND .
Mfg Campaign: 11253715
Recall Date: Sep 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE VEHICLE IN MOTION ON SEVERAL OCCASION NOW FOR 2 MONTHS, THE SHIFTER LIGHTS WILL ALL COME ON, THEN I GET A MESSAGE TO SERVICE SHIFTER SOON. WHEN I COME TO A STOP AND PUT VEHICLE IN PARK AND TURN ENGINE OFF, USUALLY WAIT APPROX 2-3 MIN AND RESTART ENGINE THE SHIFTER LIGHTS WILL TURN OFF AND MESSAGE IS GONE.
Corrective Action:
WHILE VEHICLE IN MOTION ON SEVERAL OCCASION NOW FOR 2 MONTHS, THE SHIFTER LIGHTS WILL ALL COME ON, THEN I GET A MESSAGE TO SERVICE SHIFTER SOON. WHEN I COME TO A STOP AND PUT VEHICLE IN PARK AND TURN ENGINE OFF, USUALLY WAIT APPROX 2-3 MIN AND RESTART ENGINE THE SHIFTER LIGHTS WILL TURN OFF AND MESSAGE IS GONE.
Additional Notes:
WHILE VEHICLE IN MOTION ON SEVERAL OCCASION NOW FOR 2 MONTHS, THE SHIFTER LIGHTS WILL ALL COME ON, THEN I GET A MESSAGE TO SERVICE SHIFTER SOON. WHEN I COME TO A STOP AND PUT VEHICLE IN PARK AND TURN ENGINE OFF, USUALLY WAIT APPROX 2-3 MIN AND RESTART ENGINE THE SHIFTER LIGHTS WILL TURN OFF AND MESSAGE IS GONE.
Mfg Campaign: 11253375
Recall Date: Sep 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Corrective Action:
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Additional Notes:
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Mfg Campaign: 11253392
Recall Date: Sep 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Corrective Action:
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Additional Notes:
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Mfg Campaign: 11253392
Recall Date: Sep 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Corrective Action:
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Additional Notes:
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Mfg Campaign: 11253092
Recall Date: Sep 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Corrective Action:
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Additional Notes:
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Mfg Campaign: 11253092
Recall Date: Sep 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS HAPPENING MORE FREQUENTLY. IT OCCURS RANDOMLY AND IS VERY SCARY.
Corrective Action:
WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS HAPPENING MORE FREQUENTLY. IT OCCURS RANDOMLY AND IS VERY SCARY.
Additional Notes:
WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS HAPPENING MORE FREQUENTLY. IT OCCURS RANDOMLY AND IS VERY SCARY.
Mfg Campaign: 11253307
Recall Date: Sep 4, 2019
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