Complaints & Recalls
Official Safety Recalls - Important!
42 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019 Passport, 2016-2019 Pilot, and 2017-2020 Ridgeline vehicles. The hood latch striker may become damaged and separate from the hood, which can result in the hood opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PBV
Recall Date: Nov 29, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016 Honda Pilot 2WD and AWD vehicles. The affected vehicles have fuel tanks that may leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KE8
Recall Date: Mar 30, 2017
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: KA9, KB0
Recall Date: Jun 9, 2016
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Honda Pilot 2WD vehicles manufactured May 4, 2015, to September 8, 2015 and 2016 Pilot 4WD vehicles manufactured May 7, 2015 to September 4, 2015. In the affected vehicles, when one of the safety systems such as tire pressure monitoring, anti-lock braking or electronic stability control malfunctions, there is potential that the instrument panel will not illuminate the corresponding warning light, however the warning lamps will illuminate when the ignition is turned off and then turned back on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic stability control systems", number 135, "Light vehicle brake systems" and number 138, "Tire pressure monitoring systems".
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JV7
Recall Date: Oct 16, 2015
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain model year 2016 Honda Pilot vehicles manufactured May 4, 2015, to June 5, 2015. Due to an assembly issue, the third row seatbelt may be trapped between the rear seat and the rear sideliner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: JS7
Recall Date: Jul 6, 2015
Consumer Complaints
2.1K ComplaintsHonda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE DRIVING VARIOUS SPEEDS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DICK BROOKS HONDA (14100 E WADE HAMPTON BLVD, GREER, SC 29651, (864) 877-9090) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE FLUSHED AND A TRANSMISSION UPDATE WAS NEEDED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE FLUSHED EVERY 1,500 MILES. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10161287 (POWER TRAIN); HOWEVER, IT WAS EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE DRIVING VARIOUS SPEEDS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DICK BROOKS HONDA (14100 E WADE HAMPTON BLVD, GREER, SC 29651, (864) 877-9090) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE FLUSHED AND A TRANSMISSION UPDATE WAS NEEDED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE FLUSHED EVERY 1,500 MILES. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10161287 (POWER TRAIN); HOWEVER, IT WAS EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE JERKED, LUNGED, AND LOST POWER WHILE DRIVING VARIOUS SPEEDS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DICK BROOKS HONDA (14100 E WADE HAMPTON BLVD, GREER, SC 29651, (864) 877-9090) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE FLUSHED AND A TRANSMISSION UPDATE WAS NEEDED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE FLUSHED EVERY 1,500 MILES. THE CONTACT REFERENCED TECHNICAL SERVICE BULLETIN: 10161287 (POWER TRAIN); HOWEVER, IT WAS EXPIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Mfg Campaign: 11258366
Recall Date: Sep 26, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
'KEYLESS START SYSTEM PROBLEM' LIGHT COMING UP ON DASH. TODAY THE LIGHT WAS ACCOMPANIED BY AN ALARM/BEEPING ALSO COMING FROM DASH AREA. LIGHT COMES ON RANDOMLY, SOMETIMES AS SOON AS VEHICLE IS STARTED- AND SOMETIMES WHEN CAR IS IN MOTION.
Corrective Action:
'KEYLESS START SYSTEM PROBLEM' LIGHT COMING UP ON DASH. TODAY THE LIGHT WAS ACCOMPANIED BY AN ALARM/BEEPING ALSO COMING FROM DASH AREA. LIGHT COMES ON RANDOMLY, SOMETIMES AS SOON AS VEHICLE IS STARTED- AND SOMETIMES WHEN CAR IS IN MOTION.
Additional Notes:
'KEYLESS START SYSTEM PROBLEM' LIGHT COMING UP ON DASH. TODAY THE LIGHT WAS ACCOMPANIED BY AN ALARM/BEEPING ALSO COMING FROM DASH AREA. LIGHT COMES ON RANDOMLY, SOMETIMES AS SOON AS VEHICLE IS STARTED- AND SOMETIMES WHEN CAR IS IN MOTION.
Mfg Campaign: 11257946
Recall Date: Sep 25, 2019
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE SYSTEMS EMISSION LIGHT CONTINUES TO COME ON AND OFF. ALSO THE CAR SEEMS TO HAVE TROUBLE WITH RECEIVING FUEL CORRECTLY AND THE CAR SEEMS TO HESITATE ABOUT WHEN ACCELERATING. KNOWN PROBLEM WITH THE FUEL INJECTORS ON THE 2016 PILOT BUT MINE WAS NOT PART OF THE RECALL FOR SOME REASON.
Corrective Action:
THE SYSTEMS EMISSION LIGHT CONTINUES TO COME ON AND OFF. ALSO THE CAR SEEMS TO HAVE TROUBLE WITH RECEIVING FUEL CORRECTLY AND THE CAR SEEMS TO HESITATE ABOUT WHEN ACCELERATING. KNOWN PROBLEM WITH THE FUEL INJECTORS ON THE 2016 PILOT BUT MINE WAS NOT PART OF THE RECALL FOR SOME REASON.
Additional Notes:
THE SYSTEMS EMISSION LIGHT CONTINUES TO COME ON AND OFF. ALSO THE CAR SEEMS TO HAVE TROUBLE WITH RECEIVING FUEL CORRECTLY AND THE CAR SEEMS TO HESITATE ABOUT WHEN ACCELERATING. KNOWN PROBLEM WITH THE FUEL INJECTORS ON THE 2016 PILOT BUT MINE WAS NOT PART OF THE RECALL FOR SOME REASON.
Mfg Campaign: 11257769
Recall Date: Sep 24, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
'KEYLESS REMOTE START PROBLEM' KEEPS APPEARING ON MY DASHBOARD. IS INCONSISTENT AND DOES NOT HAVE ANY PATTERN TO TURNING ON. IT WILL TURN OFF ON ITS OWN AS WELL. LONGEST AMOUNT OF TIME IT HAS LASTED IS 24- 48 HOURS WITHOUT TURNING OFF. I HAVE CHANGED THE BATTERIES IN THE KEY FOB
Corrective Action:
'KEYLESS REMOTE START PROBLEM' KEEPS APPEARING ON MY DASHBOARD. IS INCONSISTENT AND DOES NOT HAVE ANY PATTERN TO TURNING ON. IT WILL TURN OFF ON ITS OWN AS WELL. LONGEST AMOUNT OF TIME IT HAS LASTED IS 24- 48 HOURS WITHOUT TURNING OFF. I HAVE CHANGED THE BATTERIES IN THE KEY FOB
Additional Notes:
'KEYLESS REMOTE START PROBLEM' KEEPS APPEARING ON MY DASHBOARD. IS INCONSISTENT AND DOES NOT HAVE ANY PATTERN TO TURNING ON. IT WILL TURN OFF ON ITS OWN AS WELL. LONGEST AMOUNT OF TIME IT HAS LASTED IS 24- 48 HOURS WITHOUT TURNING OFF. I HAVE CHANGED THE BATTERIES IN THE KEY FOB
Mfg Campaign: 11257198
Recall Date: Sep 22, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I AM HAVING PROBLEMS WITH THE STOP-START SYSTEM OF MY 2016 HONDA PILOT. WE PURCHASED IT BRAND NEW IN 2015 FROM A HONDA DEALERSHIP AND WERE INITIALLY VERY HAPPY WITH IT'S PERFORMANCE. IT IS EQUIPPED WITH A STOP-START SYSTEM WHICH CAUSES THE CAR TO IDLE WHEN YOU FULLY STEP ON THE BRAKES WHEN ARE AT A STOP BUT IT WOULD IMMEDIATELY TURN BACK ON ONCE YOU RELEASE THE BRAKES.WE HARDLY DRIVE THIS CAR SINCE WE ONLY USE IT MAINLY ON WEEKENDS FOR LEISURE TRAVELS WITH THE FAMILY. IT CURRENTLY HAS APPROXIMATELY 33000 MILES. BATTERY IS FINE. I DIDN'T HAVE ANY ISSUES WITH IT UNTIL MAYBE IN THE LAST YEAR I'VE NOTICED IT WOULD TAKE TAKE LONGER TO START AFTER RELEASING THE BRAKES TO NOW IT ACTUALLY COMPLETELY STALLS WHILE AT A COMPLETE STOP IN TRAFFIC, STOP SIGN, STOP-LIGHT OR WHEN YOUR TURNING IN FRONT OF INCOMING TRAFFIC!! THIS HAS BEEN HAPPENING MORE OFTEN THAT I NOW TRY TO ALWAYS REMEMBER TO DISABLE THE STOP-START SYSTEM MANUALLY WHEN I INITIALLY START THE CAR. THIS IS VERY DANGEROUS SINCE THE CAR WOULD COMPLETELY SHUT DOWN IN THE MIDDLE OF THE FREEWAY DURING TRAFFIC, STOP LIGHTS AND STOP SIGNS AND STARTING THE CAR BACK UP REQUIRES SEVERAL TRIES. WHEN IT HAPPENS , THE CAR MAKES A POPPING SOUND LIKE IT WANTS TO START, THEN ALL THE DASHBOARD LIGHTS TURNS ON AND THEN THE RADIO TURNS OFF AND THE CAR COMPLETELY TURNS OFF!!.TRYING TO START THE CAR BACK UP IS NOT IMMEDIATE AND REQUIRES SEVERAL TRIES WHILE PEOPLE BEHIND US ARE HONKING THEIR HORNS LIKE CRAZY TO MAKE YOU MOVE. PLEASE MAKE SURE TO HAVE THIS ISSUE INVESTIGATED SINCE I NOTICED MANY PEOPLE ARE HAVING THE SAME ISSUES AS ME. THANK YOU FOR YOUR TIME.
Corrective Action:
I AM HAVING PROBLEMS WITH THE STOP-START SYSTEM OF MY 2016 HONDA PILOT. WE PURCHASED IT BRAND NEW IN 2015 FROM A HONDA DEALERSHIP AND WERE INITIALLY VERY HAPPY WITH IT'S PERFORMANCE. IT IS EQUIPPED WITH A STOP-START SYSTEM WHICH CAUSES THE CAR TO IDLE WHEN YOU FULLY STEP ON THE BRAKES WHEN ARE AT A STOP BUT IT WOULD IMMEDIATELY TURN BACK ON ONCE YOU RELEASE THE BRAKES.WE HARDLY DRIVE THIS CAR SINCE WE ONLY USE IT MAINLY ON WEEKENDS FOR LEISURE TRAVELS WITH THE FAMILY. IT CURRENTLY HAS APPROXIMATELY 33000 MILES. BATTERY IS FINE. I DIDN'T HAVE ANY ISSUES WITH IT UNTIL MAYBE IN THE LAST YEAR I'VE NOTICED IT WOULD TAKE TAKE LONGER TO START AFTER RELEASING THE BRAKES TO NOW IT ACTUALLY COMPLETELY STALLS WHILE AT A COMPLETE STOP IN TRAFFIC, STOP SIGN, STOP-LIGHT OR WHEN YOUR TURNING IN FRONT OF INCOMING TRAFFIC!! THIS HAS BEEN HAPPENING MORE OFTEN THAT I NOW TRY TO ALWAYS REMEMBER TO DISABLE THE STOP-START SYSTEM MANUALLY WHEN I INITIALLY START THE CAR. THIS IS VERY DANGEROUS SINCE THE CAR WOULD COMPLETELY SHUT DOWN IN THE MIDDLE OF THE FREEWAY DURING TRAFFIC, STOP LIGHTS AND STOP SIGNS AND STARTING THE CAR BACK UP REQUIRES SEVERAL TRIES. WHEN IT HAPPENS , THE CAR MAKES A POPPING SOUND LIKE IT WANTS TO START, THEN ALL THE DASHBOARD LIGHTS TURNS ON AND THEN THE RADIO TURNS OFF AND THE CAR COMPLETELY TURNS OFF!!.TRYING TO START THE CAR BACK UP IS NOT IMMEDIATE AND REQUIRES SEVERAL TRIES WHILE PEOPLE BEHIND US ARE HONKING THEIR HORNS LIKE CRAZY TO MAKE YOU MOVE. PLEASE MAKE SURE TO HAVE THIS ISSUE INVESTIGATED SINCE I NOTICED MANY PEOPLE ARE HAVING THE SAME ISSUES AS ME. THANK YOU FOR YOUR TIME.
Additional Notes:
I AM HAVING PROBLEMS WITH THE STOP-START SYSTEM OF MY 2016 HONDA PILOT. WE PURCHASED IT BRAND NEW IN 2015 FROM A HONDA DEALERSHIP AND WERE INITIALLY VERY HAPPY WITH IT'S PERFORMANCE. IT IS EQUIPPED WITH A STOP-START SYSTEM WHICH CAUSES THE CAR TO IDLE WHEN YOU FULLY STEP ON THE BRAKES WHEN ARE AT A STOP BUT IT WOULD IMMEDIATELY TURN BACK ON ONCE YOU RELEASE THE BRAKES.WE HARDLY DRIVE THIS CAR SINCE WE ONLY USE IT MAINLY ON WEEKENDS FOR LEISURE TRAVELS WITH THE FAMILY. IT CURRENTLY HAS APPROXIMATELY 33000 MILES. BATTERY IS FINE. I DIDN'T HAVE ANY ISSUES WITH IT UNTIL MAYBE IN THE LAST YEAR I'VE NOTICED IT WOULD TAKE TAKE LONGER TO START AFTER RELEASING THE BRAKES TO NOW IT ACTUALLY COMPLETELY STALLS WHILE AT A COMPLETE STOP IN TRAFFIC, STOP SIGN, STOP-LIGHT OR WHEN YOUR TURNING IN FRONT OF INCOMING TRAFFIC!! THIS HAS BEEN HAPPENING MORE OFTEN THAT I NOW TRY TO ALWAYS REMEMBER TO DISABLE THE STOP-START SYSTEM MANUALLY WHEN I INITIALLY START THE CAR. THIS IS VERY DANGEROUS SINCE THE CAR WOULD COMPLETELY SHUT DOWN IN THE MIDDLE OF THE FREEWAY DURING TRAFFIC, STOP LIGHTS AND STOP SIGNS AND STARTING THE CAR BACK UP REQUIRES SEVERAL TRIES. WHEN IT HAPPENS , THE CAR MAKES A POPPING SOUND LIKE IT WANTS TO START, THEN ALL THE DASHBOARD LIGHTS TURNS ON AND THEN THE RADIO TURNS OFF AND THE CAR COMPLETELY TURNS OFF!!.TRYING TO START THE CAR BACK UP IS NOT IMMEDIATE AND REQUIRES SEVERAL TRIES WHILE PEOPLE BEHIND US ARE HONKING THEIR HORNS LIKE CRAZY TO MAKE YOU MOVE. PLEASE MAKE SURE TO HAVE THIS ISSUE INVESTIGATED SINCE I NOTICED MANY PEOPLE ARE HAVING THE SAME ISSUES AS ME. THANK YOU FOR YOUR TIME.
Mfg Campaign: 11257108
Recall Date: Sep 21, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Corrective Action:
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Additional Notes:
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Mfg Campaign: 11257119
Recall Date: Sep 21, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Corrective Action:
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Additional Notes:
PREVIOUS COMPLAINT SUBMITTED 06/20/2019 COMPLAINT # 11221559 THIS IS THE 5TH TIME I HAVE TAKEN THE VEHICLE IN FOR THE SAME PROBLEM. CAR HAS ENGINE IDLE WHEN VEHICLE COMES TO HALT, BUT WHAT IT KEEPS DOING IS THE ENGINE COMPLETLY SHUTS DOWN AND GOS INTO PARK AND THEN THE ENGINE TURNS OFF. THIS HAS HAPPENED ON FREEWAYS.AND REGULAR STREETS. VEHICLE IS NOT SAFE. IN JUNE HONDA KEPT MY CAR FOR 5 DAYS AND UPDATED SOFTWARE SO THEY CAN SEE PROBLEM AS THEY CAN NOT RELPICATE. THIS CAR ONCE AGAIN IS NOT SAFE AND I FELL I WILL BE KILLED IN IT.
Mfg Campaign: 11257119
Recall Date: Sep 21, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I KEEP GETTING 'KEYLESS START SYSTEM PROBLEM' ERROR WHEN I PUSH START MY ENGINE. THE CAR STILL DRIVES BUT I AM WORRIED IT WILL NOT DETECT THE KEY AND STOP DRIVING ONE OF THESE DAYS WITHOUT WARNING OR ENGINE WON'T START WITHOUT ANY WARNING. I HAVE CHANGED BATTERY FOR MY KEY, IT DOES THIS TO BOTH OF MY CAR KEYS, AND IT DOESN'T HAPPEN ALL THE TIME BUT MORE THAN HALF OF THE TIME I START THE ENGINE. UPON INVESTIGATING ONLINE FORUMS, OTHERS HAVE THIS PROBLEM AND HAVE TRIED TO FIX IT BY GOING TO DEALERSHIP TO REPLACE INTERNAL UNITS, CHANGING CAR BATTERY, RESETTING THE INTERNAL UNIT, CHANGING THE PUSH START BUTTON, ETC., BUT THE PROBLEM COMES BACK. SO I AM HESITANT TO SPEND MONEY ON SOMETHING THAT WON'T BE FIXED. I MADE APPOINTMENT TO FIX IT DEALERSHIP AND THAT WHOLE DAY THE ERROR MESSAGE DID NOT POP UP, BUT THE VERY NEXT DAY IT CAME BACK. I HOPE THIS ISN'T SOME ELECTRICAL ISSUE...
Corrective Action:
I KEEP GETTING 'KEYLESS START SYSTEM PROBLEM' ERROR WHEN I PUSH START MY ENGINE. THE CAR STILL DRIVES BUT I AM WORRIED IT WILL NOT DETECT THE KEY AND STOP DRIVING ONE OF THESE DAYS WITHOUT WARNING OR ENGINE WON'T START WITHOUT ANY WARNING. I HAVE CHANGED BATTERY FOR MY KEY, IT DOES THIS TO BOTH OF MY CAR KEYS, AND IT DOESN'T HAPPEN ALL THE TIME BUT MORE THAN HALF OF THE TIME I START THE ENGINE. UPON INVESTIGATING ONLINE FORUMS, OTHERS HAVE THIS PROBLEM AND HAVE TRIED TO FIX IT BY GOING TO DEALERSHIP TO REPLACE INTERNAL UNITS, CHANGING CAR BATTERY, RESETTING THE INTERNAL UNIT, CHANGING THE PUSH START BUTTON, ETC., BUT THE PROBLEM COMES BACK. SO I AM HESITANT TO SPEND MONEY ON SOMETHING THAT WON'T BE FIXED. I MADE APPOINTMENT TO FIX IT DEALERSHIP AND THAT WHOLE DAY THE ERROR MESSAGE DID NOT POP UP, BUT THE VERY NEXT DAY IT CAME BACK. I HOPE THIS ISN'T SOME ELECTRICAL ISSUE...
Additional Notes:
I KEEP GETTING 'KEYLESS START SYSTEM PROBLEM' ERROR WHEN I PUSH START MY ENGINE. THE CAR STILL DRIVES BUT I AM WORRIED IT WILL NOT DETECT THE KEY AND STOP DRIVING ONE OF THESE DAYS WITHOUT WARNING OR ENGINE WON'T START WITHOUT ANY WARNING. I HAVE CHANGED BATTERY FOR MY KEY, IT DOES THIS TO BOTH OF MY CAR KEYS, AND IT DOESN'T HAPPEN ALL THE TIME BUT MORE THAN HALF OF THE TIME I START THE ENGINE. UPON INVESTIGATING ONLINE FORUMS, OTHERS HAVE THIS PROBLEM AND HAVE TRIED TO FIX IT BY GOING TO DEALERSHIP TO REPLACE INTERNAL UNITS, CHANGING CAR BATTERY, RESETTING THE INTERNAL UNIT, CHANGING THE PUSH START BUTTON, ETC., BUT THE PROBLEM COMES BACK. SO I AM HESITANT TO SPEND MONEY ON SOMETHING THAT WON'T BE FIXED. I MADE APPOINTMENT TO FIX IT DEALERSHIP AND THAT WHOLE DAY THE ERROR MESSAGE DID NOT POP UP, BUT THE VERY NEXT DAY IT CAME BACK. I HOPE THIS ISN'T SOME ELECTRICAL ISSUE...
Mfg Campaign: 11256862
Recall Date: Sep 20, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN CAR COMES TO A STOP IN TRAFFIC, AT STOP SIGN OR STOP LIGHT THE ENGINE WILL COMPLETELY SHUT DOWN. IT DOES NOT RESTART BY STEPPING ON THE GAS. I NEED TO PUT THE CAR IN PARK AND PUSH RESTART. A MESSAGE SOME TIMES APPEARS ON THE DASH THAT THE COLLISION ASSIST HAS BEEN ACTIVATED EVEN THOUGH THERE IS NOTHING INFRONT OF THE VEHICLE.
Corrective Action:
WHEN CAR COMES TO A STOP IN TRAFFIC, AT STOP SIGN OR STOP LIGHT THE ENGINE WILL COMPLETELY SHUT DOWN. IT DOES NOT RESTART BY STEPPING ON THE GAS. I NEED TO PUT THE CAR IN PARK AND PUSH RESTART. A MESSAGE SOME TIMES APPEARS ON THE DASH THAT THE COLLISION ASSIST HAS BEEN ACTIVATED EVEN THOUGH THERE IS NOTHING INFRONT OF THE VEHICLE.
Additional Notes:
WHEN CAR COMES TO A STOP IN TRAFFIC, AT STOP SIGN OR STOP LIGHT THE ENGINE WILL COMPLETELY SHUT DOWN. IT DOES NOT RESTART BY STEPPING ON THE GAS. I NEED TO PUT THE CAR IN PARK AND PUSH RESTART. A MESSAGE SOME TIMES APPEARS ON THE DASH THAT THE COLLISION ASSIST HAS BEEN ACTIVATED EVEN THOUGH THERE IS NOTHING INFRONT OF THE VEHICLE.
Mfg Campaign: 11256878
Recall Date: Sep 20, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Corrective Action:
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Additional Notes:
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Mfg Campaign: 11256906
Recall Date: Sep 20, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Corrective Action:
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Additional Notes:
FIRST A LOT OF DIFFERENT LIGHTS WERE COMING ON SAYING DIFFERENT STUFF WAS WRONG. SO HAD IT FIXED. THEY REPLACED THE SPRING HARNESS IN THE STEERING COLUMN. THEN NOT LONG AFTER THE BATTERY DIED REPLACED IT AND NOW THE BATTERY DIED AGAIN THEN ALL OF A SUDDEN THE KEYLESS REMOTE START PROBLEM LIGHT TURNED ON AND THE MITIGATION SYSTEM DOESN'T ALWAYS WORK IT JUST WORK THEN SOMETIMES DOESN'T WORK, THEIR IS NO LIGHT THAT COME ON TO TELL ME IT NOT WORKING I JUST KNOW BE I'M DRIVING AND MIGHT RAFT I DRIFT OVER A WHITE LINE AND NOTHING HAPPENS AND SOMETIMES IT WORK LET'S ME KNOW I'M GOING OVER THE WHITE LINE ALSO IF I'M COMING UP ON ANOTHER CAR TO FAST IT DOESN'T LET ME NO BY BEEPING AND SOMETIMES IT DOES AND THE CENTER TOUCH SCREEN DOESN'T WORK AT ALL AND THE AC/HEAT DOESN'T WORK EITHER. MY PILOT ONLY HAS 45,000 AND ABOUT 38,000 WHEN I FIRST STARTED HAVING THE PROBLEMS.
Mfg Campaign: 11256906
Recall Date: Sep 20, 2019
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS TANK LEAKING IN GARAGE WHILE ENGINE OFF
Corrective Action:
GAS TANK LEAKING IN GARAGE WHILE ENGINE OFF
Additional Notes:
GAS TANK LEAKING IN GARAGE WHILE ENGINE OFF
Mfg Campaign: 11256920
Recall Date: Sep 20, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS ISSUE HAS OCCURRED ABOUT A DOZEN TIMES OVER THE LAST FEW MONTHS, BUT I WILL SIMPLY DETAIL THE LATEST INCIDENT WHICH HAPPENED YESTERDAY. CAR WAS IN BUSY STOP-N-GO TRAFFIC. AUTO-IDLE START/STOP WAS ENABLED, AS IT IS EVERY TIME YOU START THE CAR. AFTER CAR WAS STOPPED FOR SEVERAL SECONDS, RELEASED THE BRAKE. RADIO CUT OUT, MADE A POPPING NOISE (AS IF IT WAS TRYING TO START BACK UP), BUT PILOT JUST STALLED. DASHBOARD LIT UP WITH ALL LIGHTS. HAD TO SWITCH THE GEAR TO <P>. THEN PRESS THE BRAKE AND PRESS THE START/STOP IGNITION BUTTON. HAD TO DO THIS SEVERAL TIMES BEFORE THE CAR WOULD ACTUALLY START. WAS ON A VERY BUSY 5-LANE HIGHWAY,IN THE FAR LEFT LANE. EXTREMELY DANGEROUS TO HAVE OUR PILOT DIE IN TRAFFIC LIKE THIS. WE DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH OUR KIDS IN IT!!
Corrective Action:
THIS ISSUE HAS OCCURRED ABOUT A DOZEN TIMES OVER THE LAST FEW MONTHS, BUT I WILL SIMPLY DETAIL THE LATEST INCIDENT WHICH HAPPENED YESTERDAY. CAR WAS IN BUSY STOP-N-GO TRAFFIC. AUTO-IDLE START/STOP WAS ENABLED, AS IT IS EVERY TIME YOU START THE CAR. AFTER CAR WAS STOPPED FOR SEVERAL SECONDS, RELEASED THE BRAKE. RADIO CUT OUT, MADE A POPPING NOISE (AS IF IT WAS TRYING TO START BACK UP), BUT PILOT JUST STALLED. DASHBOARD LIT UP WITH ALL LIGHTS. HAD TO SWITCH THE GEAR TO <P>. THEN PRESS THE BRAKE AND PRESS THE START/STOP IGNITION BUTTON. HAD TO DO THIS SEVERAL TIMES BEFORE THE CAR WOULD ACTUALLY START. WAS ON A VERY BUSY 5-LANE HIGHWAY,IN THE FAR LEFT LANE. EXTREMELY DANGEROUS TO HAVE OUR PILOT DIE IN TRAFFIC LIKE THIS. WE DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH OUR KIDS IN IT!!
Additional Notes:
THIS ISSUE HAS OCCURRED ABOUT A DOZEN TIMES OVER THE LAST FEW MONTHS, BUT I WILL SIMPLY DETAIL THE LATEST INCIDENT WHICH HAPPENED YESTERDAY. CAR WAS IN BUSY STOP-N-GO TRAFFIC. AUTO-IDLE START/STOP WAS ENABLED, AS IT IS EVERY TIME YOU START THE CAR. AFTER CAR WAS STOPPED FOR SEVERAL SECONDS, RELEASED THE BRAKE. RADIO CUT OUT, MADE A POPPING NOISE (AS IF IT WAS TRYING TO START BACK UP), BUT PILOT JUST STALLED. DASHBOARD LIT UP WITH ALL LIGHTS. HAD TO SWITCH THE GEAR TO <P>. THEN PRESS THE BRAKE AND PRESS THE START/STOP IGNITION BUTTON. HAD TO DO THIS SEVERAL TIMES BEFORE THE CAR WOULD ACTUALLY START. WAS ON A VERY BUSY 5-LANE HIGHWAY,IN THE FAR LEFT LANE. EXTREMELY DANGEROUS TO HAVE OUR PILOT DIE IN TRAFFIC LIKE THIS. WE DO NOT FEEL SAFE DRIVING THIS CAR, ESPECIALLY WITH OUR KIDS IN IT!!
Mfg Campaign: 11256111
Recall Date: Sep 17, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Corrective Action:
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Additional Notes:
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Mfg Campaign: 11255719
Recall Date: Sep 16, 2019
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Corrective Action:
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Additional Notes:
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Mfg Campaign: 11255719
Recall Date: Sep 16, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO SHUT OFF SYSTEM THAT WAS FAULTY, WHICH CAUSED THE VEHICLE TO NOT RESTART AFTER A STOP. ALSO, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT CALLED SARASOTA HONDA AT 941-923-3413 (LOCATED AT 7333 S TAMIAMI TRL, SARASOTA, FL 34231) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO SHUT OFF SYSTEM THAT WAS FAULTY, WHICH CAUSED THE VEHICLE TO NOT RESTART AFTER A STOP. ALSO, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT CALLED SARASOTA HONDA AT 941-923-3413 (LOCATED AT 7333 S TAMIAMI TRL, SARASOTA, FL 34231) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO SHUT OFF SYSTEM THAT WAS FAULTY, WHICH CAUSED THE VEHICLE TO NOT RESTART AFTER A STOP. ALSO, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT CALLED SARASOTA HONDA AT 941-923-3413 (LOCATED AT 7333 S TAMIAMI TRL, SARASOTA, FL 34231) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Mfg Campaign: 11255271
Recall Date: Sep 13, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE WHEN STARTING ENGINE. 2016 HONDA PILOT 45K MILES. MY HONDA SERVICE DEPT WANTS TO HOOK IT UP FOR $170 TO DIAGNOSE PROBLEM. HE DID SAY IF THE WARNING LIGHT IS ORANGE, NOT TO WORRY ABOUT IT TOO MUCH (I GUESS RED MEANS WORRY). NEW BATTERIES IN BOTH FOBS. THIS HAS BEEN ONGOING INTERMITTENTLY FOR 6 WEEKS - NOW CONSTANT
Corrective Action:
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE WHEN STARTING ENGINE. 2016 HONDA PILOT 45K MILES. MY HONDA SERVICE DEPT WANTS TO HOOK IT UP FOR $170 TO DIAGNOSE PROBLEM. HE DID SAY IF THE WARNING LIGHT IS ORANGE, NOT TO WORRY ABOUT IT TOO MUCH (I GUESS RED MEANS WORRY). NEW BATTERIES IN BOTH FOBS. THIS HAS BEEN ONGOING INTERMITTENTLY FOR 6 WEEKS - NOW CONSTANT
Additional Notes:
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE WHEN STARTING ENGINE. 2016 HONDA PILOT 45K MILES. MY HONDA SERVICE DEPT WANTS TO HOOK IT UP FOR $170 TO DIAGNOSE PROBLEM. HE DID SAY IF THE WARNING LIGHT IS ORANGE, NOT TO WORRY ABOUT IT TOO MUCH (I GUESS RED MEANS WORRY). NEW BATTERIES IN BOTH FOBS. THIS HAS BEEN ONGOING INTERMITTENTLY FOR 6 WEEKS - NOW CONSTANT
Mfg Campaign: 11255021
Recall Date: Sep 12, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE 2016 HONDA PILOT ELITE AUTO IDLE IS NOT FUNCTIONING PROPERLY. WHILE STOPPING AT A STOP LIGHT ON CITY STREET, THE AUTO IDLE TURN THE ENGINE OFF TO SAVE FUEL WHEN I APPLY THE BRAKE AND THE CAR STOPPED WHILE THE LIGHT IS RED. ONCE THE LIGHT TURNS GREEN THE ENGINE STALL WHEN I LIFT MY FEET OFF THE BRAKE AND THE DASHBOARD LIGHTS FLASHED, RADIO IS OFF AND LIGHTS AND RADIO TURN ON AGAIN BUT ENGINE IS STILL OFF. I HAD TO PUT THE CAR IN PARK AND RESTART THE IGNITION IN ORDER TO RESTART THE CAR. THIS IS A DANGEROUS SITUATION TO ADDRESS DURING BUSY TRAFFIC AREA AND TIME. I CHECKED THE HONDA DEALERSHIP AND THERE IS NO RECALL FOR THIS ISSUE. ONLINE COMMUNITY BOARD SAID THAT THERE ARE MANY OWNERS WITH SIMILAR ISSUES. HONDA NEEDS TO FIX THIS FOR THEIR CUSTOMERS.
Corrective Action:
THE 2016 HONDA PILOT ELITE AUTO IDLE IS NOT FUNCTIONING PROPERLY. WHILE STOPPING AT A STOP LIGHT ON CITY STREET, THE AUTO IDLE TURN THE ENGINE OFF TO SAVE FUEL WHEN I APPLY THE BRAKE AND THE CAR STOPPED WHILE THE LIGHT IS RED. ONCE THE LIGHT TURNS GREEN THE ENGINE STALL WHEN I LIFT MY FEET OFF THE BRAKE AND THE DASHBOARD LIGHTS FLASHED, RADIO IS OFF AND LIGHTS AND RADIO TURN ON AGAIN BUT ENGINE IS STILL OFF. I HAD TO PUT THE CAR IN PARK AND RESTART THE IGNITION IN ORDER TO RESTART THE CAR. THIS IS A DANGEROUS SITUATION TO ADDRESS DURING BUSY TRAFFIC AREA AND TIME. I CHECKED THE HONDA DEALERSHIP AND THERE IS NO RECALL FOR THIS ISSUE. ONLINE COMMUNITY BOARD SAID THAT THERE ARE MANY OWNERS WITH SIMILAR ISSUES. HONDA NEEDS TO FIX THIS FOR THEIR CUSTOMERS.
Additional Notes:
THE 2016 HONDA PILOT ELITE AUTO IDLE IS NOT FUNCTIONING PROPERLY. WHILE STOPPING AT A STOP LIGHT ON CITY STREET, THE AUTO IDLE TURN THE ENGINE OFF TO SAVE FUEL WHEN I APPLY THE BRAKE AND THE CAR STOPPED WHILE THE LIGHT IS RED. ONCE THE LIGHT TURNS GREEN THE ENGINE STALL WHEN I LIFT MY FEET OFF THE BRAKE AND THE DASHBOARD LIGHTS FLASHED, RADIO IS OFF AND LIGHTS AND RADIO TURN ON AGAIN BUT ENGINE IS STILL OFF. I HAD TO PUT THE CAR IN PARK AND RESTART THE IGNITION IN ORDER TO RESTART THE CAR. THIS IS A DANGEROUS SITUATION TO ADDRESS DURING BUSY TRAFFIC AREA AND TIME. I CHECKED THE HONDA DEALERSHIP AND THERE IS NO RECALL FOR THIS ISSUE. ONLINE COMMUNITY BOARD SAID THAT THERE ARE MANY OWNERS WITH SIMILAR ISSUES. HONDA NEEDS TO FIX THIS FOR THEIR CUSTOMERS.
Mfg Campaign: 11255108
Recall Date: Sep 12, 2019
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH, A DEER CRASHED INTO THE VEHICLE AND CAUSED SEVERE FRONT END DAMAGE. THE AIR BAGS DID NOT DEPLOY AND THE PASSENGER SIDE SEAT BELT BECAME STUCK. THE CONTACT COULD SMELL A BURNING ODOR AS IF THE AIR BAGS HAD DEPLOYED WITHIN THE DASHBOARD. THERE WERE NO INJURIES. THE CONTACT RECEIVED A PHONE CALL FROM HONDA LINK INDICATING A REPORTED AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MCKENNEY-SALINAS HONDA (4295 WILKINSON BLVD, GASTONIA, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS NOT FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH, A DEER CRASHED INTO THE VEHICLE AND CAUSED SEVERE FRONT END DAMAGE. THE AIR BAGS DID NOT DEPLOY AND THE PASSENGER SIDE SEAT BELT BECAME STUCK. THE CONTACT COULD SMELL A BURNING ODOR AS IF THE AIR BAGS HAD DEPLOYED WITHIN THE DASHBOARD. THERE WERE NO INJURIES. THE CONTACT RECEIVED A PHONE CALL FROM HONDA LINK INDICATING A REPORTED AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MCKENNEY-SALINAS HONDA (4295 WILKINSON BLVD, GASTONIA, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS NOT FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH, A DEER CRASHED INTO THE VEHICLE AND CAUSED SEVERE FRONT END DAMAGE. THE AIR BAGS DID NOT DEPLOY AND THE PASSENGER SIDE SEAT BELT BECAME STUCK. THE CONTACT COULD SMELL A BURNING ODOR AS IF THE AIR BAGS HAD DEPLOYED WITHIN THE DASHBOARD. THERE WERE NO INJURIES. THE CONTACT RECEIVED A PHONE CALL FROM HONDA LINK INDICATING A REPORTED AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MCKENNEY-SALINAS HONDA (4295 WILKINSON BLVD, GASTONIA, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS NOT FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.
Mfg Campaign: 11254609
Recall Date: Sep 11, 2019
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 50 MPH, THE VEHICLE JERKED, SHOOK, AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ECONOMY HONDA SUPERSTORE (6001 LEE HWY, CHATTANOOGA, TN 37421, (423) 381-6429) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID WAS BURNING. THE DEALER UPDATED THE SOFTWARE AND FLUSHED THE TRANSMISSION FLUID; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09868694. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 50 MPH, THE VEHICLE JERKED, SHOOK, AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ECONOMY HONDA SUPERSTORE (6001 LEE HWY, CHATTANOOGA, TN 37421, (423) 381-6429) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID WAS BURNING. THE DEALER UPDATED THE SOFTWARE AND FLUSHED THE TRANSMISSION FLUID; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09868694. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 50 MPH, THE VEHICLE JERKED, SHOOK, AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ECONOMY HONDA SUPERSTORE (6001 LEE HWY, CHATTANOOGA, TN 37421, (423) 381-6429) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID WAS BURNING. THE DEALER UPDATED THE SOFTWARE AND FLUSHED THE TRANSMISSION FLUID; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09868694. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS INVALID.
Mfg Campaign: 11254249
Recall Date: Sep 9, 2019
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