Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
314 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11666147
Recall Date: Jun 10, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission Valve Body physical failure causing jerking and abruptly reducing speed to 30 MPH. Vehicle is available for inspection Safety of driver and passengers included abrupt deceleration changes risking physical injury to persons and sudden loss of control of vehicular speed/acceleration risking accident/collision with or by other vehicles. Vehicle has been inspected by dealership and is awaiting new part for 100+ days Warning indicator for service check illuminated but then reset and turned off without incident. Issue with driving occurred with second incidence of service check warning, and vehicle was taken in for inspection/service.
Corrective Action:
Transmission Valve Body physical failure causing jerking and abruptly reducing speed to 30 MPH. Vehicle is available for inspection Safety of driver and passengers included abrupt deceleration changes risking physical injury to persons and sudden loss of control of vehicular speed/acceleration risking accident/collision with or by other vehicles. Vehicle has been inspected by dealership and is awaiting new part for 100+ days Warning indicator for service check illuminated but then reset and turned off without incident. Issue with driving occurred with second incidence of service check warning, and vehicle was taken in for inspection/service.
Additional Notes:
Transmission Valve Body physical failure causing jerking and abruptly reducing speed to 30 MPH. Vehicle is available for inspection Safety of driver and passengers included abrupt deceleration changes risking physical injury to persons and sudden loss of control of vehicular speed/acceleration risking accident/collision with or by other vehicles. Vehicle has been inspected by dealership and is awaiting new part for 100+ days Warning indicator for service check illuminated but then reset and turned off without incident. Issue with driving occurred with second incidence of service check warning, and vehicle was taken in for inspection/service.
Mfg Campaign: 11665725
Recall Date: Jun 9, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11665400
Recall Date: Jun 6, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On June 1 my 2023 gmc sierra 1500 6.2 began making a grinding and knocking sound on the engine no previous warning or symptoms. I believe it's a problem related to the engine recall so on June 2nd I took my vehicle to the dealership Brown Chevrolet of Eagle Pass TX where I was told that it would be about two weeks for them to get to it.
Corrective Action:
On June 1 my 2023 gmc sierra 1500 6.2 began making a grinding and knocking sound on the engine no previous warning or symptoms. I believe it's a problem related to the engine recall so on June 2nd I took my vehicle to the dealership Brown Chevrolet of Eagle Pass TX where I was told that it would be about two weeks for them to get to it.
Additional Notes:
On June 1 my 2023 gmc sierra 1500 6.2 began making a grinding and knocking sound on the engine no previous warning or symptoms. I believe it's a problem related to the engine recall so on June 2nd I took my vehicle to the dealership Brown Chevrolet of Eagle Pass TX where I was told that it would be about two weeks for them to get to it.
Mfg Campaign: 11665101
Recall Date: Jun 5, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My GMC was listed under a recall that came out in 4-24-25. This issue can cause loss of propulsion to my vehicle and can cause serious risk of injury or an accident if the issue does occur. I tried to call my local dealer in Auburn WA to address the recall and was told there is no fix as of yet. Because of how serious this issue can be I’m shocked GMC is dragging their feet on a fix. I think this needs to be looked into and expedited to avoid injury.
Corrective Action:
My GMC was listed under a recall that came out in 4-24-25. This issue can cause loss of propulsion to my vehicle and can cause serious risk of injury or an accident if the issue does occur. I tried to call my local dealer in Auburn WA to address the recall and was told there is no fix as of yet. Because of how serious this issue can be I’m shocked GMC is dragging their feet on a fix. I think this needs to be looked into and expedited to avoid injury.
Additional Notes:
My GMC was listed under a recall that came out in 4-24-25. This issue can cause loss of propulsion to my vehicle and can cause serious risk of injury or an accident if the issue does occur. I tried to call my local dealer in Auburn WA to address the recall and was told there is no fix as of yet. Because of how serious this issue can be I’m shocked GMC is dragging their feet on a fix. I think this needs to be looked into and expedited to avoid injury.
Mfg Campaign: 11664802
Recall Date: Jun 4, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving and without warning the engine stopped. Luckily I was on a neighborhood street and was just left in the middle of the road without incident. However, if I was turning on a left into traffic or on a major highway I would hate to think what would of happened. Again, this motor gave zero indication it was going to fail. It did not knock etc. Truck is currently at the dealer waiting for a new engine. This recall will lead to fatalities if others fail in this manner.
Corrective Action:
I was driving and without warning the engine stopped. Luckily I was on a neighborhood street and was just left in the middle of the road without incident. However, if I was turning on a left into traffic or on a major highway I would hate to think what would of happened. Again, this motor gave zero indication it was going to fail. It did not knock etc. Truck is currently at the dealer waiting for a new engine. This recall will lead to fatalities if others fail in this manner.
Additional Notes:
I was driving and without warning the engine stopped. Luckily I was on a neighborhood street and was just left in the middle of the road without incident. However, if I was turning on a left into traffic or on a major highway I would hate to think what would of happened. Again, this motor gave zero indication it was going to fail. It did not knock etc. Truck is currently at the dealer waiting for a new engine. This recall will lead to fatalities if others fail in this manner.
Mfg Campaign: 11664340
Recall Date: Jun 2, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The active cruise control does not appear to be able to be completely turned off, you can only cancel a particular speed you have set. I have experienced multiple times in a parking lot situation when trying to park that as steering wheel was spinning, it is very easy to hit the toggle switch that sets/resumes the cruise control, at that point vehicle may acclerate to the set point as you are trying to park. You must quickly either hit the cancel button or the brake to disengage the cruise control that you have no intention of engaging. Although I have been able to get the situation under control, had another moving car or pedestrian been close by, not sure if I would have same result. I have gone through the operating manual provided with the vehicle, and from what I can tell, there is nothing in the manual that even tells you how to operate the active cruise control. It seems like there needs a “system off switch” so the set/resume button is not active, until the system is turned on. I have owned many GMC Products, and none have had the design where the toggle switch sticks out from the steering wheel and is easily inadvertently engaged. Usually the controls are flat/smooth like the “cancel” button on this vehicle…….which can’t easily be engaged accidentally. Luckly, I have not had a crash or injured a pedestrian
Corrective Action:
The active cruise control does not appear to be able to be completely turned off, you can only cancel a particular speed you have set. I have experienced multiple times in a parking lot situation when trying to park that as steering wheel was spinning, it is very easy to hit the toggle switch that sets/resumes the cruise control, at that point vehicle may acclerate to the set point as you are trying to park. You must quickly either hit the cancel button or the brake to disengage the cruise control that you have no intention of engaging. Although I have been able to get the situation under control, had another moving car or pedestrian been close by, not sure if I would have same result. I have gone through the operating manual provided with the vehicle, and from what I can tell, there is nothing in the manual that even tells you how to operate the active cruise control. It seems like there needs a “system off switch” so the set/resume button is not active, until the system is turned on. I have owned many GMC Products, and none have had the design where the toggle switch sticks out from the steering wheel and is easily inadvertently engaged. Usually the controls are flat/smooth like the “cancel” button on this vehicle…….which can’t easily be engaged accidentally. Luckly, I have not had a crash or injured a pedestrian
Additional Notes:
The active cruise control does not appear to be able to be completely turned off, you can only cancel a particular speed you have set. I have experienced multiple times in a parking lot situation when trying to park that as steering wheel was spinning, it is very easy to hit the toggle switch that sets/resumes the cruise control, at that point vehicle may acclerate to the set point as you are trying to park. You must quickly either hit the cancel button or the brake to disengage the cruise control that you have no intention of engaging. Although I have been able to get the situation under control, had another moving car or pedestrian been close by, not sure if I would have same result. I have gone through the operating manual provided with the vehicle, and from what I can tell, there is nothing in the manual that even tells you how to operate the active cruise control. It seems like there needs a “system off switch” so the set/resume button is not active, until the system is turned on. I have owned many GMC Products, and none have had the design where the toggle switch sticks out from the steering wheel and is easily inadvertently engaged. Usually the controls are flat/smooth like the “cancel” button on this vehicle…….which can’t easily be engaged accidentally. Luckly, I have not had a crash or injured a pedestrian
Mfg Campaign: 11663971
Recall Date: May 30, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving 35-50 MPH, the message "Service Engine Soon" was displayed. Additionally, the power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the gear shift control module had failed and needed to be replaced; however, the part was not available. The vehicle was then towed to Parkway Chevrolet (25500 TX-249, Tomball, TX 77375; where the gear shift control module was replaced. Additionally, the contact stated while driving 35-40 MPH, the vehicle was sputtering. The contact was unaware of a warning light being illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the TCM needed to be updated, and an unknown part needed to be installed for transmission cleaning. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 21,000.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving 35-50 MPH, the message "Service Engine Soon" was displayed. Additionally, the power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the gear shift control module had failed and needed to be replaced; however, the part was not available. The vehicle was then towed to Parkway Chevrolet (25500 TX-249, Tomball, TX 77375; where the gear shift control module was replaced. Additionally, the contact stated while driving 35-40 MPH, the vehicle was sputtering. The contact was unaware of a warning light being illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the TCM needed to be updated, and an unknown part needed to be installed for transmission cleaning. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 21,000.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving 35-50 MPH, the message "Service Engine Soon" was displayed. Additionally, the power train warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the gear shift control module had failed and needed to be replaced; however, the part was not available. The vehicle was then towed to Parkway Chevrolet (25500 TX-249, Tomball, TX 77375; where the gear shift control module was replaced. Additionally, the contact stated while driving 35-40 MPH, the vehicle was sputtering. The contact was unaware of a warning light being illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the TCM needed to be updated, and an unknown part needed to be installed for transmission cleaning. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 21,000.
Mfg Campaign: 11663150
Recall Date: May 27, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine cooling control valve malfunctioned while driving and limited acceleration making it hard to move out of the way of driving traffic. The dealer has confirmed all is this and inspected and they are unable to get the part to replace it because of a national bank order. No warning lights until part failure.
Corrective Action:
The engine cooling control valve malfunctioned while driving and limited acceleration making it hard to move out of the way of driving traffic. The dealer has confirmed all is this and inspected and they are unable to get the part to replace it because of a national bank order. No warning lights until part failure.
Additional Notes:
The engine cooling control valve malfunctioned while driving and limited acceleration making it hard to move out of the way of driving traffic. The dealer has confirmed all is this and inspected and they are unable to get the part to replace it because of a national bank order. No warning lights until part failure.
Mfg Campaign: 11662156
Recall Date: May 20, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11661820
Recall Date: May 19, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine misfire, bringing vehicle to low speed. Safety was a main concern, while I was on a highway and could not maintain a flowable speed with other vehicles. The problem was confirmed by the dealer on 4/25/25 milage 77681, repaired. Then happen again on 5/9/15 milage 79091, repaired and confirmed again by a different dealer. There were no pre-warnings, once it happen all warnings went on.
Corrective Action:
Engine misfire, bringing vehicle to low speed. Safety was a main concern, while I was on a highway and could not maintain a flowable speed with other vehicles. The problem was confirmed by the dealer on 4/25/25 milage 77681, repaired. Then happen again on 5/9/15 milage 79091, repaired and confirmed again by a different dealer. There were no pre-warnings, once it happen all warnings went on.
Additional Notes:
Engine misfire, bringing vehicle to low speed. Safety was a main concern, while I was on a highway and could not maintain a flowable speed with other vehicles. The problem was confirmed by the dealer on 4/25/25 milage 77681, repaired. Then happen again on 5/9/15 milage 79091, repaired and confirmed again by a different dealer. There were no pre-warnings, once it happen all warnings went on.
Mfg Campaign: 11661487
Recall Date: May 16, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Coolant bypass valve went out. The safety was questionable as the truck reduced speed rapidly makes the cars behind at risk. The problem is constant because my truck is not the only one in the shop for it. Only the dealership has inspected the truck. I bought my truck used so not sure if it appeared before I bought it but I only had my truck a week before it was in the shop. Waning lights came on and would only go off with a code reader/clearer.
Corrective Action:
Coolant bypass valve went out. The safety was questionable as the truck reduced speed rapidly makes the cars behind at risk. The problem is constant because my truck is not the only one in the shop for it. Only the dealership has inspected the truck. I bought my truck used so not sure if it appeared before I bought it but I only had my truck a week before it was in the shop. Waning lights came on and would only go off with a code reader/clearer.
Additional Notes:
Coolant bypass valve went out. The safety was questionable as the truck reduced speed rapidly makes the cars behind at risk. The problem is constant because my truck is not the only one in the shop for it. Only the dealership has inspected the truck. I bought my truck used so not sure if it appeared before I bought it but I only had my truck a week before it was in the shop. Waning lights came on and would only go off with a code reader/clearer.
Mfg Campaign: 11660946
Recall Date: May 14, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine failed. We had just passed a semi truck when the engine lost all power. Problem was confirmed by Hart Motors (the delearship the pickup was purchased from). Vehicle was inspected by the dealership. No warnig lights or any symptoms pior to the engine failing.
Corrective Action:
Engine failed. We had just passed a semi truck when the engine lost all power. Problem was confirmed by Hart Motors (the delearship the pickup was purchased from). Vehicle was inspected by the dealership. No warnig lights or any symptoms pior to the engine failing.
Additional Notes:
Engine failed. We had just passed a semi truck when the engine lost all power. Problem was confirmed by Hart Motors (the delearship the pickup was purchased from). Vehicle was inspected by the dealership. No warnig lights or any symptoms pior to the engine failing.
Mfg Campaign: 11660647
Recall Date: May 13, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The chrome front grill deflector is loose and feels like it is going to fly off at any moment. There have not been any accident or collision with the vehicle for this to be my fault. I know all the 2022 GMC Sierras got recalled for this issue but dealership said my vehicle isn’t covered even though is the same issue
Corrective Action:
The chrome front grill deflector is loose and feels like it is going to fly off at any moment. There have not been any accident or collision with the vehicle for this to be my fault. I know all the 2022 GMC Sierras got recalled for this issue but dealership said my vehicle isn’t covered even though is the same issue
Additional Notes:
The chrome front grill deflector is loose and feels like it is going to fly off at any moment. There have not been any accident or collision with the vehicle for this to be my fault. I know all the 2022 GMC Sierras got recalled for this issue but dealership said my vehicle isn’t covered even though is the same issue
Mfg Campaign: 11660430
Recall Date: May 12, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subject: Urgent Safety Concern – Widespread Failure and Nationwide Backorder of OnStar Module (GM Part No. 86803964) Dear NHTSA, I am writing to formally raise a serious concern regarding a widespread and well-documented failure of the OnStar module (GM Part No. 86803964) in 2023 GMC Sierra vehicles and potentially other GM models. I own a 2023 GMC Sierra equipped with this module, which has failed, rendering my vehicle’s entire instrument cluster completely inoperative. All screens, including the digital gauges and essential driver information displays, are blacked out, leaving the vehicle in an unsafe and non-drivable condition. After contacting numerous GM dealerships across the country, I have discovered that this part is on national backorder, with over 4,000 units reportedly pending. I have also learned that the part number has been superseded multiple times, suggesting an ongoing and unresolved issue. To make matters worse, Specmo is reported to be the sole refurbisher and distributor of replacement modules, further limiting availability and delaying resolution. This issue directly affects vehicle operability and driver safety. The inability to access critical information such as speed, fuel level, warning indicators, and system diagnostics significantly increases the risk of accidents and vehicle malfunctions. Given the scale of this issue and its impact on public safety, I urge General Motors, relevant regulatory bodies, and consumer safety agencies to investigate this matter thoroughly. A recall, expedited solution, or broader communication to affected customers appears necessary at this stage.
Corrective Action:
Subject: Urgent Safety Concern – Widespread Failure and Nationwide Backorder of OnStar Module (GM Part No. 86803964) Dear NHTSA, I am writing to formally raise a serious concern regarding a widespread and well-documented failure of the OnStar module (GM Part No. 86803964) in 2023 GMC Sierra vehicles and potentially other GM models. I own a 2023 GMC Sierra equipped with this module, which has failed, rendering my vehicle’s entire instrument cluster completely inoperative. All screens, including the digital gauges and essential driver information displays, are blacked out, leaving the vehicle in an unsafe and non-drivable condition. After contacting numerous GM dealerships across the country, I have discovered that this part is on national backorder, with over 4,000 units reportedly pending. I have also learned that the part number has been superseded multiple times, suggesting an ongoing and unresolved issue. To make matters worse, Specmo is reported to be the sole refurbisher and distributor of replacement modules, further limiting availability and delaying resolution. This issue directly affects vehicle operability and driver safety. The inability to access critical information such as speed, fuel level, warning indicators, and system diagnostics significantly increases the risk of accidents and vehicle malfunctions. Given the scale of this issue and its impact on public safety, I urge General Motors, relevant regulatory bodies, and consumer safety agencies to investigate this matter thoroughly. A recall, expedited solution, or broader communication to affected customers appears necessary at this stage.
Additional Notes:
Subject: Urgent Safety Concern – Widespread Failure and Nationwide Backorder of OnStar Module (GM Part No. 86803964) Dear NHTSA, I am writing to formally raise a serious concern regarding a widespread and well-documented failure of the OnStar module (GM Part No. 86803964) in 2023 GMC Sierra vehicles and potentially other GM models. I own a 2023 GMC Sierra equipped with this module, which has failed, rendering my vehicle’s entire instrument cluster completely inoperative. All screens, including the digital gauges and essential driver information displays, are blacked out, leaving the vehicle in an unsafe and non-drivable condition. After contacting numerous GM dealerships across the country, I have discovered that this part is on national backorder, with over 4,000 units reportedly pending. I have also learned that the part number has been superseded multiple times, suggesting an ongoing and unresolved issue. To make matters worse, Specmo is reported to be the sole refurbisher and distributor of replacement modules, further limiting availability and delaying resolution. This issue directly affects vehicle operability and driver safety. The inability to access critical information such as speed, fuel level, warning indicators, and system diagnostics significantly increases the risk of accidents and vehicle malfunctions. Given the scale of this issue and its impact on public safety, I urge General Motors, relevant regulatory bodies, and consumer safety agencies to investigate this matter thoroughly. A recall, expedited solution, or broader communication to affected customers appears necessary at this stage.
Mfg Campaign: 11660468
Recall Date: May 12, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving down the interstate the upper grill piece broke off. The mounting tabs holding the piece broke.
Corrective Action:
While driving down the interstate the upper grill piece broke off. The mounting tabs holding the piece broke.
Additional Notes:
While driving down the interstate the upper grill piece broke off. The mounting tabs holding the piece broke.
Mfg Campaign: 11660198
Recall Date: May 10, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at speeds of 70-75 MPH or faster, the vehicle failed to accelerate or downshift without warning. The RPM increased; however, the vehicle failed to accelerate. The vehicle hesitated and jerked while changing gear. The dealer was contacted and diagnosed that there was metal in the oil which could cause engine failure. The dealer had performed several firmware updates; however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 41,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at speeds of 70-75 MPH or faster, the vehicle failed to accelerate or downshift without warning. The RPM increased; however, the vehicle failed to accelerate. The vehicle hesitated and jerked while changing gear. The dealer was contacted and diagnosed that there was metal in the oil which could cause engine failure. The dealer had performed several firmware updates; however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 41,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at speeds of 70-75 MPH or faster, the vehicle failed to accelerate or downshift without warning. The RPM increased; however, the vehicle failed to accelerate. The vehicle hesitated and jerked while changing gear. The dealer was contacted and diagnosed that there was metal in the oil which could cause engine failure. The dealer had performed several firmware updates; however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 41,000. VIN tool confirms parts not available.
Mfg Campaign: 11659912
Recall Date: May 9, 2025
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11660042
Recall Date: May 9, 2025
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshields are not standard made and chip/crack easily. I’ve had 3 chips occur. Please check quality and thickness.
Corrective Action:
Windshields are not standard made and chip/crack easily. I’ve had 3 chips occur. Please check quality and thickness.
Additional Notes:
Windshields are not standard made and chip/crack easily. I’ve had 3 chips occur. Please check quality and thickness.
Mfg Campaign: 11659727
Recall Date: May 8, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Truck lost all power while towing a trailer driving on the highway. Got it over to the side of highway and lost all power and wouldn't start after parking. Dealership jad truck for over 6 weeks and replaced the motor and would not reset the milage due to manufacturer not allowing it. Since then my rods have a knocking noise occuring while vehicle is running and doesn't sound normal. Rubs rough since the engine replacement.
Corrective Action:
Truck lost all power while towing a trailer driving on the highway. Got it over to the side of highway and lost all power and wouldn't start after parking. Dealership jad truck for over 6 weeks and replaced the motor and would not reset the milage due to manufacturer not allowing it. Since then my rods have a knocking noise occuring while vehicle is running and doesn't sound normal. Rubs rough since the engine replacement.
Additional Notes:
Truck lost all power while towing a trailer driving on the highway. Got it over to the side of highway and lost all power and wouldn't start after parking. Dealership jad truck for over 6 weeks and replaced the motor and would not reset the milage due to manufacturer not allowing it. Since then my rods have a knocking noise occuring while vehicle is running and doesn't sound normal. Rubs rough since the engine replacement.
Mfg Campaign: 11659214
Recall Date: May 6, 2025
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