Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Silverado 1500, GMC Sierra 1500, 2023-2024 Chevrolet Tahoe, Suburban, GMC Yukon, Yukon XL, Cadillac Escalade, and Escalade ESV vehicles. The electronic brake control module software may fail to display a warning light when a loss of brake fluid occurs. As such, these vehicles fail to comply with the requirements of Federal Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N242447990
Recall Date: Sep 12, 2024
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N222386380
Recall Date: Dec 8, 2022
Consumer Complaints
314 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Corrective Action:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Additional Notes:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Mfg Campaign: 11671349
Recall Date: Jul 5, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Corrective Action:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Additional Notes:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Mfg Campaign: 11671349
Recall Date: Jul 5, 2025
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Corrective Action:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Additional Notes:
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Mfg Campaign: 11671349
Recall Date: Jul 5, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle's 10 speed transmission on numerous occasions has locked the wheels at high rates of speed on the highway, causing the vehicle to veer across several lanes and almost crash. Vehicle will not always engage in drive selection causing a filed accident while trying to go from reverse to drive.
Corrective Action:
Vehicle's 10 speed transmission on numerous occasions has locked the wheels at high rates of speed on the highway, causing the vehicle to veer across several lanes and almost crash. Vehicle will not always engage in drive selection causing a filed accident while trying to go from reverse to drive.
Additional Notes:
Vehicle's 10 speed transmission on numerous occasions has locked the wheels at high rates of speed on the highway, causing the vehicle to veer across several lanes and almost crash. Vehicle will not always engage in drive selection causing a filed accident while trying to go from reverse to drive.
Mfg Campaign: 11670988
Recall Date: Jul 3, 2025
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving on the highway at 70 MPH, the front grill deflector detached and became airborne and struck the windshield, causing a crack. The grill deflector also struck the vehicle behind the contact; however, no damage was caused. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the deflector was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V060000 (STRUCTURE); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving on the highway at 70 MPH, the front grill deflector detached and became airborne and struck the windshield, causing a crack. The grill deflector also struck the vehicle behind the contact; however, no damage was caused. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the deflector was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V060000 (STRUCTURE); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving on the highway at 70 MPH, the front grill deflector detached and became airborne and struck the windshield, causing a crack. The grill deflector also struck the vehicle behind the contact; however, no damage was caused. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the deflector was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V060000 (STRUCTURE); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11670743
Recall Date: Jul 2, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Unknown timeline for recall repairs.
Corrective Action:
Unknown timeline for recall repairs.
Additional Notes:
Unknown timeline for recall repairs.
Mfg Campaign: 11670772
Recall Date: Jul 2, 2025
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Diagnostic: Video Processing Module includes replacement and reprogramming and calibrations Diagnostics when referred to in an automotive sense is the various testing done on the automobile to ensure safety and proper engine functioning. These tests are done with different sensors, computers and machines to establish a “cause and effect” relationship between what is working and what is not working with the automobile. The forms of diagnostics can range from brakes, to air conditioning, to suspension and many more. PARKING GUIDELINES ON SCREEN DO NOT WORK AND THERE IS A BLUE HOUR GLASS ON SCREEN. $2,200 estimate to repair.
Corrective Action:
Diagnostic: Video Processing Module includes replacement and reprogramming and calibrations Diagnostics when referred to in an automotive sense is the various testing done on the automobile to ensure safety and proper engine functioning. These tests are done with different sensors, computers and machines to establish a “cause and effect” relationship between what is working and what is not working with the automobile. The forms of diagnostics can range from brakes, to air conditioning, to suspension and many more. PARKING GUIDELINES ON SCREEN DO NOT WORK AND THERE IS A BLUE HOUR GLASS ON SCREEN. $2,200 estimate to repair.
Additional Notes:
Diagnostic: Video Processing Module includes replacement and reprogramming and calibrations Diagnostics when referred to in an automotive sense is the various testing done on the automobile to ensure safety and proper engine functioning. These tests are done with different sensors, computers and machines to establish a “cause and effect” relationship between what is working and what is not working with the automobile. The forms of diagnostics can range from brakes, to air conditioning, to suspension and many more. PARKING GUIDELINES ON SCREEN DO NOT WORK AND THERE IS A BLUE HOUR GLASS ON SCREEN. $2,200 estimate to repair.
Mfg Campaign: 11670789
Recall Date: Jul 2, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine code P1098 indicating failure of Cooling Control Valve (CCV) at 2.5 years old, 49k miles. Display on dash indicates acceleration reduced warning, fan in engine bay running at high level while actual temperature reads normal.
Corrective Action:
Engine code P1098 indicating failure of Cooling Control Valve (CCV) at 2.5 years old, 49k miles. Display on dash indicates acceleration reduced warning, fan in engine bay running at high level while actual temperature reads normal.
Additional Notes:
Engine code P1098 indicating failure of Cooling Control Valve (CCV) at 2.5 years old, 49k miles. Display on dash indicates acceleration reduced warning, fan in engine bay running at high level while actual temperature reads normal.
Mfg Campaign: 11670931
Recall Date: Jul 2, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine defect where engine can fail during travel. There is no known solution or proper notice given to me of any kind.
Corrective Action:
Engine defect where engine can fail during travel. There is no known solution or proper notice given to me of any kind.
Additional Notes:
Engine defect where engine can fail during travel. There is no known solution or proper notice given to me of any kind.
Mfg Campaign: 11670664
Recall Date: Jul 1, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I was going camping and pulling a small 20 ft trailer with my spouse and 4 young kids in the car when the truck stopped accelerating and would not go over 30 mph on the freeway and the fan started running. There was no warning light on the dash. I was then stranded 2 hour from home with my kids in a gas station parking lot and had to have the truck and trailer hauled home.
Corrective Action:
I was going camping and pulling a small 20 ft trailer with my spouse and 4 young kids in the car when the truck stopped accelerating and would not go over 30 mph on the freeway and the fan started running. There was no warning light on the dash. I was then stranded 2 hour from home with my kids in a gas station parking lot and had to have the truck and trailer hauled home.
Additional Notes:
I was going camping and pulling a small 20 ft trailer with my spouse and 4 young kids in the car when the truck stopped accelerating and would not go over 30 mph on the freeway and the fan started running. There was no warning light on the dash. I was then stranded 2 hour from home with my kids in a gas station parking lot and had to have the truck and trailer hauled home.
Mfg Campaign: 11670237
Recall Date: Jun 30, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The chrome grille deflector detached yesterday while on the interstate and landed in traffic behind me. GM recall number N242490120 does not cover my vehicle, but the same thing is happening to newer models. GM says they won't cover my vehicle under the recall. Can this recall be extended to newer models?
Corrective Action:
The chrome grille deflector detached yesterday while on the interstate and landed in traffic behind me. GM recall number N242490120 does not cover my vehicle, but the same thing is happening to newer models. GM says they won't cover my vehicle under the recall. Can this recall be extended to newer models?
Additional Notes:
The chrome grille deflector detached yesterday while on the interstate and landed in traffic behind me. GM recall number N242490120 does not cover my vehicle, but the same thing is happening to newer models. GM says they won't cover my vehicle under the recall. Can this recall be extended to newer models?
Mfg Campaign: 11670317
Recall Date: Jun 30, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The tailgate opened without being released
Corrective Action:
The tailgate opened without being released
Additional Notes:
The tailgate opened without being released
Mfg Campaign: 11669631
Recall Date: Jun 27, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Recall N252494000 GM has known about this issue since January (at least) and issued a recall in April. The attached form indicates they are recalling my vehicle but they are unable to repair it. This reduces my value and potentially leads to serious accident and serious injuries. How can GM get away with this? It is a BIG DEAL for a customer to have their vehicle recalled for safety issues like this but not have the manufacturer come out with a fix? What are we as customers to do? Wait until we or someone we love are injured or killed? Please, act quickly! Perhaps a full value buyback offer? Or actually replace the engines that they already know are defective. Changing the oil viscosity as indicated at various online sites DOES NOT FIX THE PROBLEM. Please advise what recourse I should seek. Thank you very much!
Corrective Action:
Recall N252494000 GM has known about this issue since January (at least) and issued a recall in April. The attached form indicates they are recalling my vehicle but they are unable to repair it. This reduces my value and potentially leads to serious accident and serious injuries. How can GM get away with this? It is a BIG DEAL for a customer to have their vehicle recalled for safety issues like this but not have the manufacturer come out with a fix? What are we as customers to do? Wait until we or someone we love are injured or killed? Please, act quickly! Perhaps a full value buyback offer? Or actually replace the engines that they already know are defective. Changing the oil viscosity as indicated at various online sites DOES NOT FIX THE PROBLEM. Please advise what recourse I should seek. Thank you very much!
Additional Notes:
Recall N252494000 GM has known about this issue since January (at least) and issued a recall in April. The attached form indicates they are recalling my vehicle but they are unable to repair it. This reduces my value and potentially leads to serious accident and serious injuries. How can GM get away with this? It is a BIG DEAL for a customer to have their vehicle recalled for safety issues like this but not have the manufacturer come out with a fix? What are we as customers to do? Wait until we or someone we love are injured or killed? Please, act quickly! Perhaps a full value buyback offer? Or actually replace the engines that they already know are defective. Changing the oil viscosity as indicated at various online sites DOES NOT FIX THE PROBLEM. Please advise what recourse I should seek. Thank you very much!
Mfg Campaign: 11669136
Recall Date: Jun 25, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was restarted; however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 11,250. The VIN was unavailable.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was restarted; however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 11,250. The VIN was unavailable.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the engine seized. No warning light was illuminated. The vehicle was restarted; however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with fuel pump module failure. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 11,250. The VIN was unavailable.
Mfg Campaign: 11668837
Recall Date: Jun 24, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The original engine in my 2023 GMC Sierra 1500 (6.2L L87) failed in November 2023 at only 2,872 miles. The dealership diagnosed engine knocking and discovered a damaged thrust bearing and crankshaft with metal debris throughout. The engine was replaced under warranty. In April 2025, GM issued Safety Recall N252494001 for the same engine model due to connecting rod and/or crankshaft manufacturing defects. According to GM’s bulletin, engine failure can result in sudden loss of propulsion and increase the risk of a crash. Despite already experiencing this failure and being within the affected model year and engine range, I have been told the recall remedy is not available to me because the campaign applies only to dealer inventory vehicles, and my recall status remains "Recall Incomplete: Remedy Not Yet Available." I requested a safety inspection of the replacement engine, but GM has refused, citing the incomplete status. When I escalated to GMC Customer Care, I was told they could not confirm whether my truck is safe or unsafe to drive. This is after already being stranded once with a family vehicle that cost nearly $80,000. I frequently drive with my family and feel I am being left at risk. GM appears to be prioritizing unsold vehicles while leaving current owners without support or assurance. The current engine has not yet failed, but I have no confidence it is safe, especially as it may include the same defective components described in the recall.
Corrective Action:
The original engine in my 2023 GMC Sierra 1500 (6.2L L87) failed in November 2023 at only 2,872 miles. The dealership diagnosed engine knocking and discovered a damaged thrust bearing and crankshaft with metal debris throughout. The engine was replaced under warranty. In April 2025, GM issued Safety Recall N252494001 for the same engine model due to connecting rod and/or crankshaft manufacturing defects. According to GM’s bulletin, engine failure can result in sudden loss of propulsion and increase the risk of a crash. Despite already experiencing this failure and being within the affected model year and engine range, I have been told the recall remedy is not available to me because the campaign applies only to dealer inventory vehicles, and my recall status remains "Recall Incomplete: Remedy Not Yet Available." I requested a safety inspection of the replacement engine, but GM has refused, citing the incomplete status. When I escalated to GMC Customer Care, I was told they could not confirm whether my truck is safe or unsafe to drive. This is after already being stranded once with a family vehicle that cost nearly $80,000. I frequently drive with my family and feel I am being left at risk. GM appears to be prioritizing unsold vehicles while leaving current owners without support or assurance. The current engine has not yet failed, but I have no confidence it is safe, especially as it may include the same defective components described in the recall.
Additional Notes:
The original engine in my 2023 GMC Sierra 1500 (6.2L L87) failed in November 2023 at only 2,872 miles. The dealership diagnosed engine knocking and discovered a damaged thrust bearing and crankshaft with metal debris throughout. The engine was replaced under warranty. In April 2025, GM issued Safety Recall N252494001 for the same engine model due to connecting rod and/or crankshaft manufacturing defects. According to GM’s bulletin, engine failure can result in sudden loss of propulsion and increase the risk of a crash. Despite already experiencing this failure and being within the affected model year and engine range, I have been told the recall remedy is not available to me because the campaign applies only to dealer inventory vehicles, and my recall status remains "Recall Incomplete: Remedy Not Yet Available." I requested a safety inspection of the replacement engine, but GM has refused, citing the incomplete status. When I escalated to GMC Customer Care, I was told they could not confirm whether my truck is safe or unsafe to drive. This is after already being stranded once with a family vehicle that cost nearly $80,000. I frequently drive with my family and feel I am being left at risk. GM appears to be prioritizing unsold vehicles while leaving current owners without support or assurance. The current engine has not yet failed, but I have no confidence it is safe, especially as it may include the same defective components described in the recall.
Mfg Campaign: 11668734
Recall Date: Jun 23, 2025
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The tailgate automatically opens when I open the driver door. There is a recall on this for GMC Sierras, same model and year but were manufactured in Canada. This is happening to my vehicle but because it is manufactured in USA it is not part of the current recall. PLEASE recall the USA trucks too. Dangerous!
Corrective Action:
The tailgate automatically opens when I open the driver door. There is a recall on this for GMC Sierras, same model and year but were manufactured in Canada. This is happening to my vehicle but because it is manufactured in USA it is not part of the current recall. PLEASE recall the USA trucks too. Dangerous!
Additional Notes:
The tailgate automatically opens when I open the driver door. There is a recall on this for GMC Sierras, same model and year but were manufactured in Canada. This is happening to my vehicle but because it is manufactured in USA it is not part of the current recall. PLEASE recall the USA trucks too. Dangerous!
Mfg Campaign: 11668179
Recall Date: Jun 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
while traveling at 45 mph, vehicle starting jerking violently and lost most power. the engine began rattling very bad and extreme noises came from engine compartment.
Corrective Action:
while traveling at 45 mph, vehicle starting jerking violently and lost most power. the engine began rattling very bad and extreme noises came from engine compartment.
Additional Notes:
while traveling at 45 mph, vehicle starting jerking violently and lost most power. the engine began rattling very bad and extreme noises came from engine compartment.
Mfg Campaign: 11668027
Recall Date: Jun 19, 2025
General Motors, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving 75 MPH on the interstate, the upper lip of the front grill detached and flew over the windshield into oncoming traffic. The driver was unable to retrieve the part. There were no warning lights illuminated. The contact called the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The dealer informed the contact that the part was on backorder. The vehicle was not diagnosed or repaired. The contact called another local dealer, Ross Downing Chrysler Dodge Jeep Ram (500 Westin Oaks Dr, Hammond, LA 70403) and was referred to the manufacturer for assistance. The manufacturer was contacted and confirmed that the VIN was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving 75 MPH on the interstate, the upper lip of the front grill detached and flew over the windshield into oncoming traffic. The driver was unable to retrieve the part. There were no warning lights illuminated. The contact called the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The dealer informed the contact that the part was on backorder. The vehicle was not diagnosed or repaired. The contact called another local dealer, Ross Downing Chrysler Dodge Jeep Ram (500 Westin Oaks Dr, Hammond, LA 70403) and was referred to the manufacturer for assistance. The manufacturer was contacted and confirmed that the VIN was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving 75 MPH on the interstate, the upper lip of the front grill detached and flew over the windshield into oncoming traffic. The driver was unable to retrieve the part. There were no warning lights illuminated. The contact called the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The dealer informed the contact that the part was on backorder. The vehicle was not diagnosed or repaired. The contact called another local dealer, Ross Downing Chrysler Dodge Jeep Ram (500 Westin Oaks Dr, Hammond, LA 70403) and was referred to the manufacturer for assistance. The manufacturer was contacted and confirmed that the VIN was not under recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Mfg Campaign: 11666712
Recall Date: Jun 13, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving vehicle I received a message on the dashboard, "Reduced acceleration, drive with caution" and then the check engine light came on. Took the vehicle to local Autozone to get code read and was told "P1028" was the error code. Schedule an appointment with local GMC dealership for diagnosis. After three days dealership told me that the technician has diagnosed my truck with faulty "Engine Coolant Control Valve". I was told the part is backordered with no ETA. Asked for a loaner vehicle while truck is waiting repair and was told there was nothing available. When asked about what I should do transportation, dealership told me I could come pick up the truck and drive it until part arrived but I would need to watch for further engine issues as the engine could overheat. How do you tell a customer to just continue driving a vehicle with a known issue. Additional fear is what if additional harm is caused and because I drove the vehicle with a known issue they won't cover the cost of repair? This all seems fishy and unfair as a consumer.
Corrective Action:
While driving vehicle I received a message on the dashboard, "Reduced acceleration, drive with caution" and then the check engine light came on. Took the vehicle to local Autozone to get code read and was told "P1028" was the error code. Schedule an appointment with local GMC dealership for diagnosis. After three days dealership told me that the technician has diagnosed my truck with faulty "Engine Coolant Control Valve". I was told the part is backordered with no ETA. Asked for a loaner vehicle while truck is waiting repair and was told there was nothing available. When asked about what I should do transportation, dealership told me I could come pick up the truck and drive it until part arrived but I would need to watch for further engine issues as the engine could overheat. How do you tell a customer to just continue driving a vehicle with a known issue. Additional fear is what if additional harm is caused and because I drove the vehicle with a known issue they won't cover the cost of repair? This all seems fishy and unfair as a consumer.
Additional Notes:
While driving vehicle I received a message on the dashboard, "Reduced acceleration, drive with caution" and then the check engine light came on. Took the vehicle to local Autozone to get code read and was told "P1028" was the error code. Schedule an appointment with local GMC dealership for diagnosis. After three days dealership told me that the technician has diagnosed my truck with faulty "Engine Coolant Control Valve". I was told the part is backordered with no ETA. Asked for a loaner vehicle while truck is waiting repair and was told there was nothing available. When asked about what I should do transportation, dealership told me I could come pick up the truck and drive it until part arrived but I would need to watch for further engine issues as the engine could overheat. How do you tell a customer to just continue driving a vehicle with a known issue. Additional fear is what if additional harm is caused and because I drove the vehicle with a known issue they won't cover the cost of repair? This all seems fishy and unfair as a consumer.
Mfg Campaign: 11666340
Recall Date: Jun 11, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The coolant control valve needs to be replaced. My estimated time to get the truck back is 1-2months. This appears to be a common problem. And its not covered under warranty
Corrective Action:
The coolant control valve needs to be replaced. My estimated time to get the truck back is 1-2months. This appears to be a common problem. And its not covered under warranty
Additional Notes:
The coolant control valve needs to be replaced. My estimated time to get the truck back is 1-2months. This appears to be a common problem. And its not covered under warranty
Mfg Campaign: 11666016
Recall Date: Jun 10, 2025
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