Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212346510
Recall Date: Dec 16, 2021
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319030
Recall Date: Nov 5, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314870
Recall Date: Oct 22, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The bolts used to attach the front and/or rear brake calipers may have not been heat treated and may break under load.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202294420
Recall Date: Feb 27, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192273510
Recall Date: Dec 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192283991
Recall Date: Nov 21, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
Consumer Complaints
438 ComplaintsGeneral Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DANGEROUS VISIBILITY HAZARD WHEN BACKING UP VEHICLE AT NIGHT. INFOTAINMENT SCREEN SWITCHES TO "FULL BRIGHTNESS" WHEN BACKUP CAMERA IS ACTIVATED, RESULTING IN BLINDING LIGHT TO DRIVER. DRIVER CAN NOT BACKUP SAFELY WITHOUT PHYSICALLY COVERING THE SCREEN TO REGAIN VISIBILITY. SCREEN BRIGHTNESS REFLECTS OFF ALL 4 WINDOWS, WINDSHIELD AND BACK GLASS. SIDE MIRRORS ARE UNUSABLE IN THIS CONDITION. THERE WAS A FIX FOR THIS ISSUE ON PREVIOUS GM MODELS, (PRIOR TO 2018), HOWEVER NO FIX FOR 2019 - PRESENT
Corrective Action:
DANGEROUS VISIBILITY HAZARD WHEN BACKING UP VEHICLE AT NIGHT. INFOTAINMENT SCREEN SWITCHES TO "FULL BRIGHTNESS" WHEN BACKUP CAMERA IS ACTIVATED, RESULTING IN BLINDING LIGHT TO DRIVER. DRIVER CAN NOT BACKUP SAFELY WITHOUT PHYSICALLY COVERING THE SCREEN TO REGAIN VISIBILITY. SCREEN BRIGHTNESS REFLECTS OFF ALL 4 WINDOWS, WINDSHIELD AND BACK GLASS. SIDE MIRRORS ARE UNUSABLE IN THIS CONDITION. THERE WAS A FIX FOR THIS ISSUE ON PREVIOUS GM MODELS, (PRIOR TO 2018), HOWEVER NO FIX FOR 2019 - PRESENT
Additional Notes:
DANGEROUS VISIBILITY HAZARD WHEN BACKING UP VEHICLE AT NIGHT. INFOTAINMENT SCREEN SWITCHES TO "FULL BRIGHTNESS" WHEN BACKUP CAMERA IS ACTIVATED, RESULTING IN BLINDING LIGHT TO DRIVER. DRIVER CAN NOT BACKUP SAFELY WITHOUT PHYSICALLY COVERING THE SCREEN TO REGAIN VISIBILITY. SCREEN BRIGHTNESS REFLECTS OFF ALL 4 WINDOWS, WINDSHIELD AND BACK GLASS. SIDE MIRRORS ARE UNUSABLE IN THIS CONDITION. THERE WAS A FIX FOR THIS ISSUE ON PREVIOUS GM MODELS, (PRIOR TO 2018), HOWEVER NO FIX FOR 2019 - PRESENT
Mfg Campaign: 11397727
Recall Date: Feb 24, 2021
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: ALENZA A/S 02, TIRES SIZE: 275/50/R22, DOT NUMBER: UNKNOWN. THE CONTACT STATED THAT THE TIRES FAILED TO HOLD THE TIRE PRESSURE. THE VEHICLE WAS TAKEN TO SCENIC CHEVROLET BUICK GMC CADILLAC (2300 ROCKFORD ST, MT AIRY, NC 27030) WHERE THE VEHICLE WAS PURCHASED. THE TECHNICIAN ADDED NITROGEN GAS INTO THE TIRES HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT A LETTER WAS SENT TO THE MANUFACTURER HOWEVER, THERE WAS NO RESPONSE. THE FAILURE MILEAGE WAS 2,976. *JS *JS
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: ALENZA A/S 02, TIRES SIZE: 275/50/R22, DOT NUMBER: UNKNOWN. THE CONTACT STATED THAT THE TIRES FAILED TO HOLD THE TIRE PRESSURE. THE VEHICLE WAS TAKEN TO SCENIC CHEVROLET BUICK GMC CADILLAC (2300 ROCKFORD ST, MT AIRY, NC 27030) WHERE THE VEHICLE WAS PURCHASED. THE TECHNICIAN ADDED NITROGEN GAS INTO THE TIRES HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT A LETTER WAS SENT TO THE MANUFACTURER HOWEVER, THERE WAS NO RESPONSE. THE FAILURE MILEAGE WAS 2,976. *JS *JS
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: ALENZA A/S 02, TIRES SIZE: 275/50/R22, DOT NUMBER: UNKNOWN. THE CONTACT STATED THAT THE TIRES FAILED TO HOLD THE TIRE PRESSURE. THE VEHICLE WAS TAKEN TO SCENIC CHEVROLET BUICK GMC CADILLAC (2300 ROCKFORD ST, MT AIRY, NC 27030) WHERE THE VEHICLE WAS PURCHASED. THE TECHNICIAN ADDED NITROGEN GAS INTO THE TIRES HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT A LETTER WAS SENT TO THE MANUFACTURER HOWEVER, THERE WAS NO RESPONSE. THE FAILURE MILEAGE WAS 2,976. *JS *JS
Mfg Campaign: 11396914
Recall Date: Feb 19, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING, THE SIDE VIEW MIRROR'S BLIND SPOT ALERTS ON BOTH SIDES ENGAGED WITH NO VEHICLE NEARBY. THE VEHICLE WAS TAKEN TO TURNER BUICK GMC (612 E MAIN ST, NEW HOLLAND, PA 17557) WHERE THE CONTACT WAS INFORMED THAT THE SENSORS WERE DIRTY. THE CONTACT THEN WASHED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400. THE VIN WAS NOT AVAILABLE. *BF
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING, THE SIDE VIEW MIRROR'S BLIND SPOT ALERTS ON BOTH SIDES ENGAGED WITH NO VEHICLE NEARBY. THE VEHICLE WAS TAKEN TO TURNER BUICK GMC (612 E MAIN ST, NEW HOLLAND, PA 17557) WHERE THE CONTACT WAS INFORMED THAT THE SENSORS WERE DIRTY. THE CONTACT THEN WASHED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400. THE VIN WAS NOT AVAILABLE. *BF
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED WHILE DRIVING, THE SIDE VIEW MIRROR'S BLIND SPOT ALERTS ON BOTH SIDES ENGAGED WITH NO VEHICLE NEARBY. THE VEHICLE WAS TAKEN TO TURNER BUICK GMC (612 E MAIN ST, NEW HOLLAND, PA 17557) WHERE THE CONTACT WAS INFORMED THAT THE SENSORS WERE DIRTY. THE CONTACT THEN WASHED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400. THE VIN WAS NOT AVAILABLE. *BF
Mfg Campaign: 11397032
Recall Date: Feb 19, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
THE STEERING WILL COMPLETELY LOCK UP, THIS IS THE 2ND OCCURRENCE. IT WAS AT THE DEALER 1143 MILES AGO AND CODES WERE CLEARED, PROBLEM REOCCURRED. I WAS ABLE TO START THE VEHICLE, PUT IN DRIVE/REVERSE NEUTRAL ETC WITHOUT ISSUES, HOWEVER THE STEERING WAS COMPLETELY LOCKED UP AND WOULD NOT ALLOW STEERING/CONTROL OF THE VEHICLE. THE VEHICLE WAS PARKED IN DRIVEWAY, COLD OUTSIDE BOTH TIMES. I HAVE VIDEO EVIDENCE. THE FIRST OCCURRENCE 12/26/2020 AT 9591 MILES, 2ND OCCURRENCE 2/16/2021 AT 10733 MILES (1142 MILES LATER)
Corrective Action:
THE STEERING WILL COMPLETELY LOCK UP, THIS IS THE 2ND OCCURRENCE. IT WAS AT THE DEALER 1143 MILES AGO AND CODES WERE CLEARED, PROBLEM REOCCURRED. I WAS ABLE TO START THE VEHICLE, PUT IN DRIVE/REVERSE NEUTRAL ETC WITHOUT ISSUES, HOWEVER THE STEERING WAS COMPLETELY LOCKED UP AND WOULD NOT ALLOW STEERING/CONTROL OF THE VEHICLE. THE VEHICLE WAS PARKED IN DRIVEWAY, COLD OUTSIDE BOTH TIMES. I HAVE VIDEO EVIDENCE. THE FIRST OCCURRENCE 12/26/2020 AT 9591 MILES, 2ND OCCURRENCE 2/16/2021 AT 10733 MILES (1142 MILES LATER)
Additional Notes:
THE STEERING WILL COMPLETELY LOCK UP, THIS IS THE 2ND OCCURRENCE. IT WAS AT THE DEALER 1143 MILES AGO AND CODES WERE CLEARED, PROBLEM REOCCURRED. I WAS ABLE TO START THE VEHICLE, PUT IN DRIVE/REVERSE NEUTRAL ETC WITHOUT ISSUES, HOWEVER THE STEERING WAS COMPLETELY LOCKED UP AND WOULD NOT ALLOW STEERING/CONTROL OF THE VEHICLE. THE VEHICLE WAS PARKED IN DRIVEWAY, COLD OUTSIDE BOTH TIMES. I HAVE VIDEO EVIDENCE. THE FIRST OCCURRENCE 12/26/2020 AT 9591 MILES, 2ND OCCURRENCE 2/16/2021 AT 10733 MILES (1142 MILES LATER)
Mfg Campaign: 11396687
Recall Date: Feb 17, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A STATE HIGHWAY, I HEARD A "POP" SOUND, I SAW NOTHING CONTACT THE VEHICLE, BUT I THEN NOTICED THE WINDSHIELD WAS CRACKED. THE WINDSHIELD CRACKED FOR NO APPARENT REASON..
Corrective Action:
WHILE DRIVING ON A STATE HIGHWAY, I HEARD A "POP" SOUND, I SAW NOTHING CONTACT THE VEHICLE, BUT I THEN NOTICED THE WINDSHIELD WAS CRACKED. THE WINDSHIELD CRACKED FOR NO APPARENT REASON..
Additional Notes:
WHILE DRIVING ON A STATE HIGHWAY, I HEARD A "POP" SOUND, I SAW NOTHING CONTACT THE VEHICLE, BUT I THEN NOTICED THE WINDSHIELD WAS CRACKED. THE WINDSHIELD CRACKED FOR NO APPARENT REASON..
Mfg Campaign: 11396371
Recall Date: Feb 15, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
AT ABOUT 3500 MILES LIFTERS ON TWO CYLINDERS COLASPED. TOOK TO DEALER THAT DEALER HAD THREE WEEKS BUT FIXED IT. 1500 MILES LATER AT 5036 MILES IT HAPPENED AGAIN ON A DIFFERENT CYLINDER. NUMBER 8. THE FIRST TIME IT WAS 3 AND 5. THE FIRST TIME THE DEALER REPLACED ALL 8 CYLINDERS. SO CYLINDER NUMBER 8 WAS NEW AS WELL. GMC HAS SAID THERE IS NOTHING ELSE THAT CAN BE DONE TO FIX THE ISSUE. THE SECOND DEALER SERVICE MANAGER STATES THAT HE WOULD NOT TRUST IT EITHER TO GO ANY LONG DISTANCE . ALSO STATED THAT THEY HAVE PUT 3 SETS IN TO ONE VEHICLE BEFORE. AS AN ASE MASTER CERTIFIED TECHNICIAN I FIND THIS DISTURBING. I ALSO WAS A GMC,PONTIAC, OLDSMOBILE MASTER TECHNICIAN. THIS IS UNEXCEPTABLE FOR GM TO THINK THIS IS OK TO TAKE PEOPLE'S HARD EARN MONEY AND NOT FIX THERE ISSUES OR MAKE IT RIGHT. I OWNED A 2014,2016,2018 SILVERADO'S THAT HAD NO ISSUES WHAT SO EVER. TO MAKE THINGS WORST GMC ROAD SIDE ASSISTANCE FORGOT ABOUT THE TRUCK BROKE DOWN IN 7 DEGREE WEATHER WITH 35 MILE AN HOUR WINDS. FOR OVER 24 HOURS AND SEVERAL CALLS BACK TO FINALLY GET A SUPERVISOR TO SPEAK TO. TWO DEALERS SAY THAT IT IS UNACCEPTABLE EXCEPT THE CURRENT DEALER THAT IS DEALING DIRECTLY WITH GMC. ANYONE CAN DO A SEARCH ON GM TRUCK LIFTERS COLLAPSING AND YOU IMMEDIATELY OVERWHELMED WITH INFO. IT IS ALSO DISTURBING THAT A DEALERSHIP SERVICE MANAGER SAYS WE COULD PUT A NEW ENGINE IN AND THE SAME THING COULD HAPPEN. THAT TO ME IS POOR QUALITY CONTROL AND POOR CUSTOMER SERVICE. I HAVE ALWAYS BEEN A GM ENTHUSIASTS BUT THIS WILL BE MY LAST ONE. HORRIBLE CUSTOMER SERVICE AND DO NOT BUILD A GOOD PRODUCT OR STAND BEHIND IT. GM SHOULD BE ASHAMED OF THERE FALL FROM GRACE. THIS ALL HAPPENED JUST DRIVING ONCE TO WORK AND ONCE HAULING A ATV ON A TRAILER.
Corrective Action:
AT ABOUT 3500 MILES LIFTERS ON TWO CYLINDERS COLASPED. TOOK TO DEALER THAT DEALER HAD THREE WEEKS BUT FIXED IT. 1500 MILES LATER AT 5036 MILES IT HAPPENED AGAIN ON A DIFFERENT CYLINDER. NUMBER 8. THE FIRST TIME IT WAS 3 AND 5. THE FIRST TIME THE DEALER REPLACED ALL 8 CYLINDERS. SO CYLINDER NUMBER 8 WAS NEW AS WELL. GMC HAS SAID THERE IS NOTHING ELSE THAT CAN BE DONE TO FIX THE ISSUE. THE SECOND DEALER SERVICE MANAGER STATES THAT HE WOULD NOT TRUST IT EITHER TO GO ANY LONG DISTANCE . ALSO STATED THAT THEY HAVE PUT 3 SETS IN TO ONE VEHICLE BEFORE. AS AN ASE MASTER CERTIFIED TECHNICIAN I FIND THIS DISTURBING. I ALSO WAS A GMC,PONTIAC, OLDSMOBILE MASTER TECHNICIAN. THIS IS UNEXCEPTABLE FOR GM TO THINK THIS IS OK TO TAKE PEOPLE'S HARD EARN MONEY AND NOT FIX THERE ISSUES OR MAKE IT RIGHT. I OWNED A 2014,2016,2018 SILVERADO'S THAT HAD NO ISSUES WHAT SO EVER. TO MAKE THINGS WORST GMC ROAD SIDE ASSISTANCE FORGOT ABOUT THE TRUCK BROKE DOWN IN 7 DEGREE WEATHER WITH 35 MILE AN HOUR WINDS. FOR OVER 24 HOURS AND SEVERAL CALLS BACK TO FINALLY GET A SUPERVISOR TO SPEAK TO. TWO DEALERS SAY THAT IT IS UNACCEPTABLE EXCEPT THE CURRENT DEALER THAT IS DEALING DIRECTLY WITH GMC. ANYONE CAN DO A SEARCH ON GM TRUCK LIFTERS COLLAPSING AND YOU IMMEDIATELY OVERWHELMED WITH INFO. IT IS ALSO DISTURBING THAT A DEALERSHIP SERVICE MANAGER SAYS WE COULD PUT A NEW ENGINE IN AND THE SAME THING COULD HAPPEN. THAT TO ME IS POOR QUALITY CONTROL AND POOR CUSTOMER SERVICE. I HAVE ALWAYS BEEN A GM ENTHUSIASTS BUT THIS WILL BE MY LAST ONE. HORRIBLE CUSTOMER SERVICE AND DO NOT BUILD A GOOD PRODUCT OR STAND BEHIND IT. GM SHOULD BE ASHAMED OF THERE FALL FROM GRACE. THIS ALL HAPPENED JUST DRIVING ONCE TO WORK AND ONCE HAULING A ATV ON A TRAILER.
Additional Notes:
AT ABOUT 3500 MILES LIFTERS ON TWO CYLINDERS COLASPED. TOOK TO DEALER THAT DEALER HAD THREE WEEKS BUT FIXED IT. 1500 MILES LATER AT 5036 MILES IT HAPPENED AGAIN ON A DIFFERENT CYLINDER. NUMBER 8. THE FIRST TIME IT WAS 3 AND 5. THE FIRST TIME THE DEALER REPLACED ALL 8 CYLINDERS. SO CYLINDER NUMBER 8 WAS NEW AS WELL. GMC HAS SAID THERE IS NOTHING ELSE THAT CAN BE DONE TO FIX THE ISSUE. THE SECOND DEALER SERVICE MANAGER STATES THAT HE WOULD NOT TRUST IT EITHER TO GO ANY LONG DISTANCE . ALSO STATED THAT THEY HAVE PUT 3 SETS IN TO ONE VEHICLE BEFORE. AS AN ASE MASTER CERTIFIED TECHNICIAN I FIND THIS DISTURBING. I ALSO WAS A GMC,PONTIAC, OLDSMOBILE MASTER TECHNICIAN. THIS IS UNEXCEPTABLE FOR GM TO THINK THIS IS OK TO TAKE PEOPLE'S HARD EARN MONEY AND NOT FIX THERE ISSUES OR MAKE IT RIGHT. I OWNED A 2014,2016,2018 SILVERADO'S THAT HAD NO ISSUES WHAT SO EVER. TO MAKE THINGS WORST GMC ROAD SIDE ASSISTANCE FORGOT ABOUT THE TRUCK BROKE DOWN IN 7 DEGREE WEATHER WITH 35 MILE AN HOUR WINDS. FOR OVER 24 HOURS AND SEVERAL CALLS BACK TO FINALLY GET A SUPERVISOR TO SPEAK TO. TWO DEALERS SAY THAT IT IS UNACCEPTABLE EXCEPT THE CURRENT DEALER THAT IS DEALING DIRECTLY WITH GMC. ANYONE CAN DO A SEARCH ON GM TRUCK LIFTERS COLLAPSING AND YOU IMMEDIATELY OVERWHELMED WITH INFO. IT IS ALSO DISTURBING THAT A DEALERSHIP SERVICE MANAGER SAYS WE COULD PUT A NEW ENGINE IN AND THE SAME THING COULD HAPPEN. THAT TO ME IS POOR QUALITY CONTROL AND POOR CUSTOMER SERVICE. I HAVE ALWAYS BEEN A GM ENTHUSIASTS BUT THIS WILL BE MY LAST ONE. HORRIBLE CUSTOMER SERVICE AND DO NOT BUILD A GOOD PRODUCT OR STAND BEHIND IT. GM SHOULD BE ASHAMED OF THERE FALL FROM GRACE. THIS ALL HAPPENED JUST DRIVING ONCE TO WORK AND ONCE HAULING A ATV ON A TRAILER.
Mfg Campaign: 11394363
Recall Date: Feb 2, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WIPERS FROZE TO WINDSHIELD WHILE DRIVING WITH DEFROSTER ON MAX. DESIGN OF THE WINDSHIELD AND DASH MEANS WIPERS SIT LOWER THAN WHERE THE DASH AND WINDSHIELD MEET, AND NO WARM AIR FROM THE DEFROSTER CAN GET TO THE WINDSHIELD WHERE THE WIPERS SIT. THERE IS NO IN WINDOW DEFROSTER (LIKE REAR WINDOW) WHICH CAN HELP. MAJOR SAFETY ISSUE IN SNOW/ICE CONDITIONS.
Corrective Action:
WIPERS FROZE TO WINDSHIELD WHILE DRIVING WITH DEFROSTER ON MAX. DESIGN OF THE WINDSHIELD AND DASH MEANS WIPERS SIT LOWER THAN WHERE THE DASH AND WINDSHIELD MEET, AND NO WARM AIR FROM THE DEFROSTER CAN GET TO THE WINDSHIELD WHERE THE WIPERS SIT. THERE IS NO IN WINDOW DEFROSTER (LIKE REAR WINDOW) WHICH CAN HELP. MAJOR SAFETY ISSUE IN SNOW/ICE CONDITIONS.
Additional Notes:
WIPERS FROZE TO WINDSHIELD WHILE DRIVING WITH DEFROSTER ON MAX. DESIGN OF THE WINDSHIELD AND DASH MEANS WIPERS SIT LOWER THAN WHERE THE DASH AND WINDSHIELD MEET, AND NO WARM AIR FROM THE DEFROSTER CAN GET TO THE WINDSHIELD WHERE THE WIPERS SIT. THERE IS NO IN WINDOW DEFROSTER (LIKE REAR WINDOW) WHICH CAN HELP. MAJOR SAFETY ISSUE IN SNOW/ICE CONDITIONS.
Mfg Campaign: 11390959
Recall Date: Feb 1, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Corrective Action:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Additional Notes:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Mfg Campaign: 11388120
Recall Date: Jan 14, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Corrective Action:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Additional Notes:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Mfg Campaign: 11388120
Recall Date: Jan 14, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Corrective Action:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Additional Notes:
WITHIN 3 MONTHS (<4000 MILES) FROM PURCHASE VEHICLE BEGAN SPUTTERING WITH HESITATION, AND TICKING NOISE FROM ENGINE WHILE IN MOTION FOLLOWED BY MULTIPLE ALERTS POSTING ON DRIVER DISPLAY. VEHICLE DISPLAYS LOSS OF POWER, AND STRUGGLES TO KEEP UP WITH TRAFFIC. CHECK ENGINE LIGHT FLASHING FOLLOWED BY CONSTANTLY STAYING ON, SERVICE ESC SYSTEM ACTIVATED, SERVICE PARKING BRAKE, AND STEERING ASSIST REDUCED DRIVE WITH CAUTION LIGHTS ALL ACTIVATED DURING THIS EPISODE. DEALER WORKED ON VEHICLE ENGINE ( AND COMPLETED ON OR AROUND 1/08/2021), AND REPLACED LIFTERS, AND OIL CONTROL VALVE. ON 01/13/2021 NOTICED THAT VEHICLES LANE KEEP ASSIST IS NOW WORKING SPORADICALLY, WILL NOT ACTIVATE CONSISTENTLY WHEN VEHICLE VEERS OFF THE PROPERLY MARKED LANES ON HIGH-WAY/ROADS, AND INCONSISTENTLY ALERTS DRIVER WHILE IN MOTION. THE LANE KEEP ASSIST IS SUPPOSE TO CORRECT STEERING, BUT THIS DOES NOT HAPPEN CONSISTENTLY. THE COLLISION ALERT SYSTEM DOES NOT ACTIVATE OR WORK CORRECTLY. NOTICED WHILE DRIVING THAT VEHICLES IN FRONT ARE NOT DETECTED CORRECTLY, AND INFORMS THE DRIVER THEY ARE WITHIN SAFE DISTANCE (GREEN THIS SUDDENLY CHANGES TO YELLOW). IN ADDITION WHEN VEHICLES IN FRONT APPLY BRAKE, THE COLLISION ALERT SYSTEM DOES NOT ALERT AS IT IS SUPPOSED TO, IT STAYS IN GREEN EVEN AT EXTREMELY CLOSE RANGE. SAFETY MECHANISMS DON'T APPEAR TO WORK CORRECTLY, AND DETECTS ITEMS THAT ARE NOT PRESENT. NOTICED THAT VEHICLE DETECTS LANES EVEN ON UNMARKED ROADS, AND THE FRONT PEDESTRIAN ALERT SYSTEM ACTIVATES SPORADICALLY EVEN IF NO PEDESTRIANS ARE IN FRONT OF VEHICLE WHILE DRIVING. CONCERNED ABOUT SAFETY FEATURES LEADING TO HAZARDOUS DRIVING CONDITIONS.
Mfg Campaign: 11388120
Recall Date: Jan 14, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON DECEMBER 14, 2020 MY SIERRA WITH 2339 MILES DISPLAYED, AT STARTUP, THE POWER STEERING WAS OUT, TO DRIVE WITH CARE. ALSO DISPLAYED SERVICE ESC AND TRACTION CONTROL FAILURES. I DROVE WITH MUCH DIFFICULTY, WITHOUT POWER STEERING, TEN MILES TO THE NEAREST GMC DEALERSHIP, LAFONTAINE IN HIGHLAND, MI. I PICKED UP THE VEHICLE ON DECEMBER 29, 2020 WITH AN ADDITIONAL 60 MILES. THE SERVICE PERSONNEL SAID THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE NO REPAIRS WERE MADE. LAFONTAINE HAD CONTACTED GENERAL MOTORS TECH CENTER WHO OFFERED NO SOLUTIONS OTHER THAN CHECKING THE BATTERY AND WIRING HARNESS CONNECTIONS. THE PROBLEM HAS NOT REAPPEARED IN THE FIFTEEN DAYS SINCE I PICKED UP MY VEHICLE.
Corrective Action:
ON DECEMBER 14, 2020 MY SIERRA WITH 2339 MILES DISPLAYED, AT STARTUP, THE POWER STEERING WAS OUT, TO DRIVE WITH CARE. ALSO DISPLAYED SERVICE ESC AND TRACTION CONTROL FAILURES. I DROVE WITH MUCH DIFFICULTY, WITHOUT POWER STEERING, TEN MILES TO THE NEAREST GMC DEALERSHIP, LAFONTAINE IN HIGHLAND, MI. I PICKED UP THE VEHICLE ON DECEMBER 29, 2020 WITH AN ADDITIONAL 60 MILES. THE SERVICE PERSONNEL SAID THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE NO REPAIRS WERE MADE. LAFONTAINE HAD CONTACTED GENERAL MOTORS TECH CENTER WHO OFFERED NO SOLUTIONS OTHER THAN CHECKING THE BATTERY AND WIRING HARNESS CONNECTIONS. THE PROBLEM HAS NOT REAPPEARED IN THE FIFTEEN DAYS SINCE I PICKED UP MY VEHICLE.
Additional Notes:
ON DECEMBER 14, 2020 MY SIERRA WITH 2339 MILES DISPLAYED, AT STARTUP, THE POWER STEERING WAS OUT, TO DRIVE WITH CARE. ALSO DISPLAYED SERVICE ESC AND TRACTION CONTROL FAILURES. I DROVE WITH MUCH DIFFICULTY, WITHOUT POWER STEERING, TEN MILES TO THE NEAREST GMC DEALERSHIP, LAFONTAINE IN HIGHLAND, MI. I PICKED UP THE VEHICLE ON DECEMBER 29, 2020 WITH AN ADDITIONAL 60 MILES. THE SERVICE PERSONNEL SAID THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE NO REPAIRS WERE MADE. LAFONTAINE HAD CONTACTED GENERAL MOTORS TECH CENTER WHO OFFERED NO SOLUTIONS OTHER THAN CHECKING THE BATTERY AND WIRING HARNESS CONNECTIONS. THE PROBLEM HAS NOT REAPPEARED IN THE FIFTEEN DAYS SINCE I PICKED UP MY VEHICLE.
Mfg Campaign: 11387889
Recall Date: Jan 13, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
ON DECEMBER 14, 2020 MY SIERRA WITH 2339 MILES DISPLAYED, AT STARTUP, THE POWER STEERING WAS OUT, TO DRIVE WITH CARE. ALSO DISPLAYED SERVICE ESC AND TRACTION CONTROL FAILURES. I DROVE WITH MUCH DIFFICULTY, WITHOUT POWER STEERING, TEN MILES TO THE NEAREST GMC DEALERSHIP, LAFONTAINE IN HIGHLAND, MI. I PICKED UP THE VEHICLE ON DECEMBER 29, 2020 WITH AN ADDITIONAL 60 MILES. THE SERVICE PERSONNEL SAID THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE NO REPAIRS WERE MADE. LAFONTAINE HAD CONTACTED GENERAL MOTORS TECH CENTER WHO OFFERED NO SOLUTIONS OTHER THAN CHECKING THE BATTERY AND WIRING HARNESS CONNECTIONS. THE PROBLEM HAS NOT REAPPEARED IN THE FIFTEEN DAYS SINCE I PICKED UP MY VEHICLE.
Corrective Action:
ON DECEMBER 14, 2020 MY SIERRA WITH 2339 MILES DISPLAYED, AT STARTUP, THE POWER STEERING WAS OUT, TO DRIVE WITH CARE. ALSO DISPLAYED SERVICE ESC AND TRACTION CONTROL FAILURES. I DROVE WITH MUCH DIFFICULTY, WITHOUT POWER STEERING, TEN MILES TO THE NEAREST GMC DEALERSHIP, LAFONTAINE IN HIGHLAND, MI. I PICKED UP THE VEHICLE ON DECEMBER 29, 2020 WITH AN ADDITIONAL 60 MILES. THE SERVICE PERSONNEL SAID THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE NO REPAIRS WERE MADE. LAFONTAINE HAD CONTACTED GENERAL MOTORS TECH CENTER WHO OFFERED NO SOLUTIONS OTHER THAN CHECKING THE BATTERY AND WIRING HARNESS CONNECTIONS. THE PROBLEM HAS NOT REAPPEARED IN THE FIFTEEN DAYS SINCE I PICKED UP MY VEHICLE.
Additional Notes:
ON DECEMBER 14, 2020 MY SIERRA WITH 2339 MILES DISPLAYED, AT STARTUP, THE POWER STEERING WAS OUT, TO DRIVE WITH CARE. ALSO DISPLAYED SERVICE ESC AND TRACTION CONTROL FAILURES. I DROVE WITH MUCH DIFFICULTY, WITHOUT POWER STEERING, TEN MILES TO THE NEAREST GMC DEALERSHIP, LAFONTAINE IN HIGHLAND, MI. I PICKED UP THE VEHICLE ON DECEMBER 29, 2020 WITH AN ADDITIONAL 60 MILES. THE SERVICE PERSONNEL SAID THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE NO REPAIRS WERE MADE. LAFONTAINE HAD CONTACTED GENERAL MOTORS TECH CENTER WHO OFFERED NO SOLUTIONS OTHER THAN CHECKING THE BATTERY AND WIRING HARNESS CONNECTIONS. THE PROBLEM HAS NOT REAPPEARED IN THE FIFTEEN DAYS SINCE I PICKED UP MY VEHICLE.
Mfg Campaign: 11387889
Recall Date: Jan 13, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11387170
Recall Date: Jan 8, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Corrective Action:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Additional Notes:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Mfg Campaign: 11386106
Recall Date: Jan 2, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Corrective Action:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Additional Notes:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Mfg Campaign: 11386106
Recall Date: Jan 2, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Corrective Action:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Additional Notes:
THE ENGINE FAILED AT 5100 MILES AND IS CURRENTLY BEING REPAIRED BY THE DEALERSHIP. I REQUESTED A NEW CAR REPLACEMENT.
Mfg Campaign: 11386106
Recall Date: Jan 2, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
CAR WAS IDLING AND PARKED. WARNING CODE SHOWED UP ON DASHBOARD ESC, ELECTRONIC STABILITY CONTROL, REDUCED ENGINE POWER. VEHICLE THEN DISPLAYED TRANSMISSION DISRUPTION, WARNING LIGHT DISPLAYED AS WELL. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP BUT THE PERFORMANCE OF THE VEHICLE WAS LIMITED BY THE REDUCED ENGINE POWER. TRANSMISSION WAS HESITATING AND CLUNKY DURING GEAR CHANGES. MY SIERRA HAS 5,000 MILES ON IT AND THE TRANSMISSION WAS ALREADY REPLACED AT 2,000 MILES. GMC HAS A SERIOUS PROBLEM WITH THIS MAKE AND MODEL. UNSURE WHAT THE RESOLUTION WILL BE, BUT I AM NO LONGER CONFIDENT IN THE PRODUCT GMC IS SELLING.
Corrective Action:
CAR WAS IDLING AND PARKED. WARNING CODE SHOWED UP ON DASHBOARD ESC, ELECTRONIC STABILITY CONTROL, REDUCED ENGINE POWER. VEHICLE THEN DISPLAYED TRANSMISSION DISRUPTION, WARNING LIGHT DISPLAYED AS WELL. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP BUT THE PERFORMANCE OF THE VEHICLE WAS LIMITED BY THE REDUCED ENGINE POWER. TRANSMISSION WAS HESITATING AND CLUNKY DURING GEAR CHANGES. MY SIERRA HAS 5,000 MILES ON IT AND THE TRANSMISSION WAS ALREADY REPLACED AT 2,000 MILES. GMC HAS A SERIOUS PROBLEM WITH THIS MAKE AND MODEL. UNSURE WHAT THE RESOLUTION WILL BE, BUT I AM NO LONGER CONFIDENT IN THE PRODUCT GMC IS SELLING.
Additional Notes:
CAR WAS IDLING AND PARKED. WARNING CODE SHOWED UP ON DASHBOARD ESC, ELECTRONIC STABILITY CONTROL, REDUCED ENGINE POWER. VEHICLE THEN DISPLAYED TRANSMISSION DISRUPTION, WARNING LIGHT DISPLAYED AS WELL. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP BUT THE PERFORMANCE OF THE VEHICLE WAS LIMITED BY THE REDUCED ENGINE POWER. TRANSMISSION WAS HESITATING AND CLUNKY DURING GEAR CHANGES. MY SIERRA HAS 5,000 MILES ON IT AND THE TRANSMISSION WAS ALREADY REPLACED AT 2,000 MILES. GMC HAS A SERIOUS PROBLEM WITH THIS MAKE AND MODEL. UNSURE WHAT THE RESOLUTION WILL BE, BUT I AM NO LONGER CONFIDENT IN THE PRODUCT GMC IS SELLING.
Mfg Campaign: 11385700
Recall Date: Dec 30, 2020
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR WAS IDLING AND PARKED. WARNING CODE SHOWED UP ON DASHBOARD ESC, ELECTRONIC STABILITY CONTROL, REDUCED ENGINE POWER. VEHICLE THEN DISPLAYED TRANSMISSION DISRUPTION, WARNING LIGHT DISPLAYED AS WELL. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP BUT THE PERFORMANCE OF THE VEHICLE WAS LIMITED BY THE REDUCED ENGINE POWER. TRANSMISSION WAS HESITATING AND CLUNKY DURING GEAR CHANGES. MY SIERRA HAS 5,000 MILES ON IT AND THE TRANSMISSION WAS ALREADY REPLACED AT 2,000 MILES. GMC HAS A SERIOUS PROBLEM WITH THIS MAKE AND MODEL. UNSURE WHAT THE RESOLUTION WILL BE, BUT I AM NO LONGER CONFIDENT IN THE PRODUCT GMC IS SELLING.
Corrective Action:
CAR WAS IDLING AND PARKED. WARNING CODE SHOWED UP ON DASHBOARD ESC, ELECTRONIC STABILITY CONTROL, REDUCED ENGINE POWER. VEHICLE THEN DISPLAYED TRANSMISSION DISRUPTION, WARNING LIGHT DISPLAYED AS WELL. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP BUT THE PERFORMANCE OF THE VEHICLE WAS LIMITED BY THE REDUCED ENGINE POWER. TRANSMISSION WAS HESITATING AND CLUNKY DURING GEAR CHANGES. MY SIERRA HAS 5,000 MILES ON IT AND THE TRANSMISSION WAS ALREADY REPLACED AT 2,000 MILES. GMC HAS A SERIOUS PROBLEM WITH THIS MAKE AND MODEL. UNSURE WHAT THE RESOLUTION WILL BE, BUT I AM NO LONGER CONFIDENT IN THE PRODUCT GMC IS SELLING.
Additional Notes:
CAR WAS IDLING AND PARKED. WARNING CODE SHOWED UP ON DASHBOARD ESC, ELECTRONIC STABILITY CONTROL, REDUCED ENGINE POWER. VEHICLE THEN DISPLAYED TRANSMISSION DISRUPTION, WARNING LIGHT DISPLAYED AS WELL. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP BUT THE PERFORMANCE OF THE VEHICLE WAS LIMITED BY THE REDUCED ENGINE POWER. TRANSMISSION WAS HESITATING AND CLUNKY DURING GEAR CHANGES. MY SIERRA HAS 5,000 MILES ON IT AND THE TRANSMISSION WAS ALREADY REPLACED AT 2,000 MILES. GMC HAS A SERIOUS PROBLEM WITH THIS MAKE AND MODEL. UNSURE WHAT THE RESOLUTION WILL BE, BUT I AM NO LONGER CONFIDENT IN THE PRODUCT GMC IS SELLING.
Mfg Campaign: 11385700
Recall Date: Dec 30, 2020
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE OFF THE ROAD AND DOWN AN EMBANKMENT BEFORE CRASHING TO THE GROUND. DURING THE CRASH THE VEHICLE SUSTAINED SEVERE DAMAGE TO THE FRONT END BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED HEAD AND SHOULDER INJURIES WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS TOWED AWAY. NO POLICE REPORT WAS TAKEN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MAYSE EARNHARDT AUTO GROUP LOCATED AT 2032 S ELLIOTT AVE, AURORA, MO WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE OFF THE ROAD AND DOWN AN EMBANKMENT BEFORE CRASHING TO THE GROUND. DURING THE CRASH THE VEHICLE SUSTAINED SEVERE DAMAGE TO THE FRONT END BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED HEAD AND SHOULDER INJURIES WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS TOWED AWAY. NO POLICE REPORT WAS TAKEN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MAYSE EARNHARDT AUTO GROUP LOCATED AT 2032 S ELLIOTT AVE, AURORA, MO WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE DRIVER LOST CONTROL OF THE VEHICLE AND DROVE OFF THE ROAD AND DOWN AN EMBANKMENT BEFORE CRASHING TO THE GROUND. DURING THE CRASH THE VEHICLE SUSTAINED SEVERE DAMAGE TO THE FRONT END BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED HEAD AND SHOULDER INJURIES WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS TOWED AWAY. NO POLICE REPORT WAS TAKEN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MAYSE EARNHARDT AUTO GROUP LOCATED AT 2032 S ELLIOTT AVE, AURORA, MO WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11385428
Recall Date: Dec 29, 2020
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON TWO SEPARATE OCCASIONS, THE TRUCK HAS BEEN DEAD WHEN ATTEMPTING TO CRANK. THERE WERE NO LIGHTS OR DEVICES LEFT ON AFTER THE PREVIOUS TIME THE TRUCK HAD BEEN USED. SOMETHING IS DRAWING POWER FROM THE BATTERY CAUSING IT TO BE DEAD. AFTER RECHARGING THE BATTERY, THE CHECK ENGINE CODES READ THAT THERE IS A PROBLEM WITH 'BRAKE LIGHT ILLUMINATION.' HELP IN DETERMINING WHA T IS CAUSING THE BATTERY TO DIE ON SUCH A NEW VEHICLE WOULD GREATLY APPRECIATED! I'M UNCERTAIN AT THIS TIME AS TO WHETHER OR NOT THE BRAKE LIGHT ILLUMINATION IS CAUSING A SAFETY HAZARD.
Corrective Action:
ON TWO SEPARATE OCCASIONS, THE TRUCK HAS BEEN DEAD WHEN ATTEMPTING TO CRANK. THERE WERE NO LIGHTS OR DEVICES LEFT ON AFTER THE PREVIOUS TIME THE TRUCK HAD BEEN USED. SOMETHING IS DRAWING POWER FROM THE BATTERY CAUSING IT TO BE DEAD. AFTER RECHARGING THE BATTERY, THE CHECK ENGINE CODES READ THAT THERE IS A PROBLEM WITH 'BRAKE LIGHT ILLUMINATION.' HELP IN DETERMINING WHA T IS CAUSING THE BATTERY TO DIE ON SUCH A NEW VEHICLE WOULD GREATLY APPRECIATED! I'M UNCERTAIN AT THIS TIME AS TO WHETHER OR NOT THE BRAKE LIGHT ILLUMINATION IS CAUSING A SAFETY HAZARD.
Additional Notes:
ON TWO SEPARATE OCCASIONS, THE TRUCK HAS BEEN DEAD WHEN ATTEMPTING TO CRANK. THERE WERE NO LIGHTS OR DEVICES LEFT ON AFTER THE PREVIOUS TIME THE TRUCK HAD BEEN USED. SOMETHING IS DRAWING POWER FROM THE BATTERY CAUSING IT TO BE DEAD. AFTER RECHARGING THE BATTERY, THE CHECK ENGINE CODES READ THAT THERE IS A PROBLEM WITH 'BRAKE LIGHT ILLUMINATION.' HELP IN DETERMINING WHA T IS CAUSING THE BATTERY TO DIE ON SUCH A NEW VEHICLE WOULD GREATLY APPRECIATED! I'M UNCERTAIN AT THIS TIME AS TO WHETHER OR NOT THE BRAKE LIGHT ILLUMINATION IS CAUSING A SAFETY HAZARD.
Mfg Campaign: 11384265
Recall Date: Dec 20, 2020
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