Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: N242454440
Recall Date: Oct 24, 2024
General Motors, Llc
Safety Issue:
General Motors (GM) is recalling certain 2019-2021 GMC Sierra 1500 and Silverado 1500 vehicles equipped with certain accessory road tires and a 17" spare tire. The 17" spare tire provided with the vehicle is not compatible for use with the accessory wheels, which can cause the anti-lock brake system (ABS) to not function properly under certain conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N212346510
Recall Date: Dec 16, 2021
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314670
Recall Date: Dec 17, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202319030
Recall Date: Nov 5, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202314870
Recall Date: Oct 22, 2020
General Motors Llc
Safety Issue:
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202305380
Recall Date: Jul 30, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The bolts used to attach the front and/or rear brake calipers may have not been heat treated and may break under load.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202294420
Recall Date: Feb 27, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks. The battery positive (B+) cable rings may have been manufactured with excessive glue, potentially causing an intermittent electrical connection between the B+ cable and alternator.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192273510
Recall Date: Dec 12, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192283991
Recall Date: Nov 21, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192270600
Recall Date: Nov 14, 2019
Consumer Complaints
438 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Rear main oil seal failure causing truck to lose all oil, leaking all over truck, trail leading to drive and garage; possibility of engine seizing up while driving causing an accident, confirmed by dealer, covered by warrenty, is a known issue, no warning lights, messages, or other symptoms of problem, NHSTA has issued a bulletin for this problem
Corrective Action:
Rear main oil seal failure causing truck to lose all oil, leaking all over truck, trail leading to drive and garage; possibility of engine seizing up while driving causing an accident, confirmed by dealer, covered by warrenty, is a known issue, no warning lights, messages, or other symptoms of problem, NHSTA has issued a bulletin for this problem
Additional Notes:
Rear main oil seal failure causing truck to lose all oil, leaking all over truck, trail leading to drive and garage; possibility of engine seizing up while driving causing an accident, confirmed by dealer, covered by warrenty, is a known issue, no warning lights, messages, or other symptoms of problem, NHSTA has issued a bulletin for this problem
Mfg Campaign: 11425566
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service ESC, Service Power Steering, antilock brakes disabled all flashed on information center of vehicle. Service engine light, antilock brake light, ESC, low battery all illuminated. Vehicle would not start - try to start it would go through all issues on information center. This is the same ESC issue described for 2019 Silverado and GMC Sierras.
Corrective Action:
Service ESC, Service Power Steering, antilock brakes disabled all flashed on information center of vehicle. Service engine light, antilock brake light, ESC, low battery all illuminated. Vehicle would not start - try to start it would go through all issues on information center. This is the same ESC issue described for 2019 Silverado and GMC Sierras.
Additional Notes:
Service ESC, Service Power Steering, antilock brakes disabled all flashed on information center of vehicle. Service engine light, antilock brake light, ESC, low battery all illuminated. Vehicle would not start - try to start it would go through all issues on information center. This is the same ESC issue described for 2019 Silverado and GMC Sierras.
Mfg Campaign: 11420863
Recall Date: Jun 14, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The display for the backup camera and infotainment system became blank. Other owners have the same complaint. This is a serious safety issue because I was backing up when it went blank.
Corrective Action:
The display for the backup camera and infotainment system became blank. Other owners have the same complaint. This is a serious safety issue because I was backing up when it went blank.
Additional Notes:
The display for the backup camera and infotainment system became blank. Other owners have the same complaint. This is a serious safety issue because I was backing up when it went blank.
Mfg Campaign: 11418260
Recall Date: May 24, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Corrective Action:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Additional Notes:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Mfg Campaign: 11418238
Recall Date: May 23, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Corrective Action:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Additional Notes:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Mfg Campaign: 11418238
Recall Date: May 23, 2021
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Corrective Action:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Additional Notes:
On Saturday, May 22, 2021, My wife was returning from fairgrounds in Waxahachie, TX. She remote-started the car, and the vehicle started. As it started to rain and was getting muddy, and the grounds are in a grass field (No large rocks, hills or debris to climb as it's cleared land), she shifted the vehicle into 4wd high incase the field was slick. She started to drive and received several warning lights, "Service ESC, Service traction control, brake light warning and check engine light". The vehicle also had a noticeable wobble to the wheel and felt off balance, jerky, and had speed limited. My wife turned the vehicle off and back on and some of the lights went off, and the vehicle did not lurch or wobble anymore. The vehicle had a tire changed at the dealer the day prior, so I am unsure if that tire change is related or not. Now the vehicle shows an alert "check engine, service emissions system". I am having the vehicle towed to the dealership tomorrow for diagnostics. All lights except the check engine light have since turned off since powering off the vehicle.
Mfg Campaign: 11418238
Recall Date: May 23, 2021
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Airbags failed to deploy after striking a street light pole head-on. The impact hit just right of dead center of the grille and shoved the front end back approximately 2 feet into the engine. There were no dash lights or warning lamps illuminated before the collision. I have notified GM and received a case number. I also have filed an insurance claim and the vehicle has been inspected by a reputable body shop and has been deemed a total loss. A police report was also filed. The vehicle is scheduled to be picked up by the insurance company on 5/18/21.
Corrective Action:
Airbags failed to deploy after striking a street light pole head-on. The impact hit just right of dead center of the grille and shoved the front end back approximately 2 feet into the engine. There were no dash lights or warning lamps illuminated before the collision. I have notified GM and received a case number. I also have filed an insurance claim and the vehicle has been inspected by a reputable body shop and has been deemed a total loss. A police report was also filed. The vehicle is scheduled to be picked up by the insurance company on 5/18/21.
Additional Notes:
Airbags failed to deploy after striking a street light pole head-on. The impact hit just right of dead center of the grille and shoved the front end back approximately 2 feet into the engine. There were no dash lights or warning lamps illuminated before the collision. I have notified GM and received a case number. I also have filed an insurance claim and the vehicle has been inspected by a reputable body shop and has been deemed a total loss. A police report was also filed. The vehicle is scheduled to be picked up by the insurance company on 5/18/21.
Mfg Campaign: 11417531
Recall Date: May 17, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Corrective Action:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Additional Notes:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Mfg Campaign: 11414681
Recall Date: May 1, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Corrective Action:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Additional Notes:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Mfg Campaign: 11414681
Recall Date: May 1, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Corrective Action:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Additional Notes:
IT WAS FINE AND WE DROVE TO OUR NEIGHBOR, PARKED ABOUT 15 MINS. WHEN WE STARTED THE TRUCK TO TURN BACK, THE STEERING WAS SUPER HEAVY, WITH 2 MESSAGES POP UP ON THE DASHBOARD: SERVICES ESC, AND SERVICE POWER STEERING DRIVE WITH CARE. TRIED SEVERAL TIMES TO RE-START THE TRUCK, IT'S KEEP THE SAME. IN OUR NEIBORHOOD, PARROT TULIP VIEW, PFLUGERVILLE, TX 78660. RAINING ALL NIGHT, NOT SURE IF IT'S RELATED TO THE WEATHER.
Mfg Campaign: 11414681
Recall Date: May 1, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED THAT UPON EXITING THE VEHICLE, HE NOTICED THAT THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SIMPSON BUICK GMC OF BUENA PARK (6600 AUTO CENTER DR, BUENA PARK, CA 90621) WHERE IT WAS DIAGNOSED WITH THE TORQUE CONVERTER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. THE VIN WAS UNAVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED THAT UPON EXITING THE VEHICLE, HE NOTICED THAT THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SIMPSON BUICK GMC OF BUENA PARK (6600 AUTO CENTER DR, BUENA PARK, CA 90621) WHERE IT WAS DIAGNOSED WITH THE TORQUE CONVERTER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. THE VIN WAS UNAVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2020 GMC SIERRA 1500. THE CONTACT STATED THAT UPON EXITING THE VEHICLE, HE NOTICED THAT THE VEHICLE WAS LEAKING AN UNKNOWN FLUID. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SIMPSON BUICK GMC OF BUENA PARK (6600 AUTO CENTER DR, BUENA PARK, CA 90621) WHERE IT WAS DIAGNOSED WITH THE TORQUE CONVERTER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000. THE VIN WAS UNAVAILABLE.
Mfg Campaign: 11414107
Recall Date: Apr 27, 2021
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VEHICLE HAS MADE "PANIC STOPS" AT HIGHWAY SPEEDS 5 TIMES WHEN USING ADAPTIVE CRUISE CONTROL WITH NO INPUT FROM DRIVER OR SURROUNDING ENVIRONMENT I.E.. CLEAR ROAD, NO TRAFFIC, SUN OR NO SUN.
Corrective Action:
THE VEHICLE HAS MADE "PANIC STOPS" AT HIGHWAY SPEEDS 5 TIMES WHEN USING ADAPTIVE CRUISE CONTROL WITH NO INPUT FROM DRIVER OR SURROUNDING ENVIRONMENT I.E.. CLEAR ROAD, NO TRAFFIC, SUN OR NO SUN.
Additional Notes:
THE VEHICLE HAS MADE "PANIC STOPS" AT HIGHWAY SPEEDS 5 TIMES WHEN USING ADAPTIVE CRUISE CONTROL WITH NO INPUT FROM DRIVER OR SURROUNDING ENVIRONMENT I.E.. CLEAR ROAD, NO TRAFFIC, SUN OR NO SUN.
Mfg Campaign: 11413341
Recall Date: Apr 22, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY TRUCK TUESDAY MARCH 16TH HAD ME UPDATE SOFTWARE AS SOON AS I GOT TO WORK, AFTER IT WAS DONE I GOT OUT OF MY TRUCK AND IT WOULD NOT LOCK WITH PUSH BUTTON OR FOB. WHEN I GOT INTO MY TRUCK TO GO HOME 10HRS LATER IT MADE A BUNCH OF CLICKING NOISES AND AFTER A MINUTE IT SHOWED UPDATE COMPLETE ON SCREEN THEN STARTED. THE VERY NEXT DAY I DROVE BACK TO WORK WHICH IS 22 MILES. WHEN I TOOK MY TRUCK TO LUNCH THREE BLOCKS AWAY I HAD ESC SERVICE LIGHT AND SERVICE PARKING BRAKE ACCOMPANIED BY CHECK ENGINE LIGHT. I CALLED LOCAL DEALERSHIP TO GET IT LOOKED AT AND THEY SAID FRIDAY WAS AS EARLY AS I COULD GET IT IN. I LEFT WORK EARLY AT 1:30 AND TRIED TO DRIVE IT AND IT WAS SQUALENE LIKE A BAD POWER STEERING PUMP AND SHAKING AS I DROVE. I WENT AHEAD AND TOOK IT THE DEALER.
Corrective Action:
MY TRUCK TUESDAY MARCH 16TH HAD ME UPDATE SOFTWARE AS SOON AS I GOT TO WORK, AFTER IT WAS DONE I GOT OUT OF MY TRUCK AND IT WOULD NOT LOCK WITH PUSH BUTTON OR FOB. WHEN I GOT INTO MY TRUCK TO GO HOME 10HRS LATER IT MADE A BUNCH OF CLICKING NOISES AND AFTER A MINUTE IT SHOWED UPDATE COMPLETE ON SCREEN THEN STARTED. THE VERY NEXT DAY I DROVE BACK TO WORK WHICH IS 22 MILES. WHEN I TOOK MY TRUCK TO LUNCH THREE BLOCKS AWAY I HAD ESC SERVICE LIGHT AND SERVICE PARKING BRAKE ACCOMPANIED BY CHECK ENGINE LIGHT. I CALLED LOCAL DEALERSHIP TO GET IT LOOKED AT AND THEY SAID FRIDAY WAS AS EARLY AS I COULD GET IT IN. I LEFT WORK EARLY AT 1:30 AND TRIED TO DRIVE IT AND IT WAS SQUALENE LIKE A BAD POWER STEERING PUMP AND SHAKING AS I DROVE. I WENT AHEAD AND TOOK IT THE DEALER.
Additional Notes:
MY TRUCK TUESDAY MARCH 16TH HAD ME UPDATE SOFTWARE AS SOON AS I GOT TO WORK, AFTER IT WAS DONE I GOT OUT OF MY TRUCK AND IT WOULD NOT LOCK WITH PUSH BUTTON OR FOB. WHEN I GOT INTO MY TRUCK TO GO HOME 10HRS LATER IT MADE A BUNCH OF CLICKING NOISES AND AFTER A MINUTE IT SHOWED UPDATE COMPLETE ON SCREEN THEN STARTED. THE VERY NEXT DAY I DROVE BACK TO WORK WHICH IS 22 MILES. WHEN I TOOK MY TRUCK TO LUNCH THREE BLOCKS AWAY I HAD ESC SERVICE LIGHT AND SERVICE PARKING BRAKE ACCOMPANIED BY CHECK ENGINE LIGHT. I CALLED LOCAL DEALERSHIP TO GET IT LOOKED AT AND THEY SAID FRIDAY WAS AS EARLY AS I COULD GET IT IN. I LEFT WORK EARLY AT 1:30 AND TRIED TO DRIVE IT AND IT WAS SQUALENE LIKE A BAD POWER STEERING PUMP AND SHAKING AS I DROVE. I WENT AHEAD AND TOOK IT THE DEALER.
Mfg Campaign: 11403691
Recall Date: Mar 18, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
MY TRUCK TUESDAY MARCH 16TH HAD ME UPDATE SOFTWARE AS SOON AS I GOT TO WORK, AFTER IT WAS DONE I GOT OUT OF MY TRUCK AND IT WOULD NOT LOCK WITH PUSH BUTTON OR FOB. WHEN I GOT INTO MY TRUCK TO GO HOME 10HRS LATER IT MADE A BUNCH OF CLICKING NOISES AND AFTER A MINUTE IT SHOWED UPDATE COMPLETE ON SCREEN THEN STARTED. THE VERY NEXT DAY I DROVE BACK TO WORK WHICH IS 22 MILES. WHEN I TOOK MY TRUCK TO LUNCH THREE BLOCKS AWAY I HAD ESC SERVICE LIGHT AND SERVICE PARKING BRAKE ACCOMPANIED BY CHECK ENGINE LIGHT. I CALLED LOCAL DEALERSHIP TO GET IT LOOKED AT AND THEY SAID FRIDAY WAS AS EARLY AS I COULD GET IT IN. I LEFT WORK EARLY AT 1:30 AND TRIED TO DRIVE IT AND IT WAS SQUALENE LIKE A BAD POWER STEERING PUMP AND SHAKING AS I DROVE. I WENT AHEAD AND TOOK IT THE DEALER.
Corrective Action:
MY TRUCK TUESDAY MARCH 16TH HAD ME UPDATE SOFTWARE AS SOON AS I GOT TO WORK, AFTER IT WAS DONE I GOT OUT OF MY TRUCK AND IT WOULD NOT LOCK WITH PUSH BUTTON OR FOB. WHEN I GOT INTO MY TRUCK TO GO HOME 10HRS LATER IT MADE A BUNCH OF CLICKING NOISES AND AFTER A MINUTE IT SHOWED UPDATE COMPLETE ON SCREEN THEN STARTED. THE VERY NEXT DAY I DROVE BACK TO WORK WHICH IS 22 MILES. WHEN I TOOK MY TRUCK TO LUNCH THREE BLOCKS AWAY I HAD ESC SERVICE LIGHT AND SERVICE PARKING BRAKE ACCOMPANIED BY CHECK ENGINE LIGHT. I CALLED LOCAL DEALERSHIP TO GET IT LOOKED AT AND THEY SAID FRIDAY WAS AS EARLY AS I COULD GET IT IN. I LEFT WORK EARLY AT 1:30 AND TRIED TO DRIVE IT AND IT WAS SQUALENE LIKE A BAD POWER STEERING PUMP AND SHAKING AS I DROVE. I WENT AHEAD AND TOOK IT THE DEALER.
Additional Notes:
MY TRUCK TUESDAY MARCH 16TH HAD ME UPDATE SOFTWARE AS SOON AS I GOT TO WORK, AFTER IT WAS DONE I GOT OUT OF MY TRUCK AND IT WOULD NOT LOCK WITH PUSH BUTTON OR FOB. WHEN I GOT INTO MY TRUCK TO GO HOME 10HRS LATER IT MADE A BUNCH OF CLICKING NOISES AND AFTER A MINUTE IT SHOWED UPDATE COMPLETE ON SCREEN THEN STARTED. THE VERY NEXT DAY I DROVE BACK TO WORK WHICH IS 22 MILES. WHEN I TOOK MY TRUCK TO LUNCH THREE BLOCKS AWAY I HAD ESC SERVICE LIGHT AND SERVICE PARKING BRAKE ACCOMPANIED BY CHECK ENGINE LIGHT. I CALLED LOCAL DEALERSHIP TO GET IT LOOKED AT AND THEY SAID FRIDAY WAS AS EARLY AS I COULD GET IT IN. I LEFT WORK EARLY AT 1:30 AND TRIED TO DRIVE IT AND IT WAS SQUALENE LIKE A BAD POWER STEERING PUMP AND SHAKING AS I DROVE. I WENT AHEAD AND TOOK IT THE DEALER.
Mfg Campaign: 11403691
Recall Date: Mar 18, 2021
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2020 GMC SIERRA SLT VIN:[XXX] 15,700 MILES. BRAKING SYSTEM FAILURE AT ABOUT 45MPH ON HIGHWAY 78 IN LOGANVILLE, GA APPROACHING AN INTERSECTION WITH RED LIGHT, VEHICLE SEEMED TO LOOSE ALL POWER BRAKING. I STOOD WITH ALL I COULD ON THE PEDAL, AND TURNED TO AVOID REAR ENDING STOPPED VEHICLES, RUNNING INTO MIDDLE OF THE INTERSECTION BEFORE IT STOPPED; NO ACCIDENT ! DEALER IS REPLACING MASTER CYLINDER AND BOOSTER BRAKING SYSTEM, ALONG WITH COMPUTER SYSTEM UPGRADE. MY CONCERN IS THE DEALERSHIP AND NHTSA IS AWARE OF THIS ISSUE, YET NO CEASE AND DESIST DRIVING DIRECTIVE HAS BEEN ISSUED ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
2020 GMC SIERRA SLT VIN:[XXX] 15,700 MILES. BRAKING SYSTEM FAILURE AT ABOUT 45MPH ON HIGHWAY 78 IN LOGANVILLE, GA APPROACHING AN INTERSECTION WITH RED LIGHT, VEHICLE SEEMED TO LOOSE ALL POWER BRAKING. I STOOD WITH ALL I COULD ON THE PEDAL, AND TURNED TO AVOID REAR ENDING STOPPED VEHICLES, RUNNING INTO MIDDLE OF THE INTERSECTION BEFORE IT STOPPED; NO ACCIDENT ! DEALER IS REPLACING MASTER CYLINDER AND BOOSTER BRAKING SYSTEM, ALONG WITH COMPUTER SYSTEM UPGRADE. MY CONCERN IS THE DEALERSHIP AND NHTSA IS AWARE OF THIS ISSUE, YET NO CEASE AND DESIST DRIVING DIRECTIVE HAS BEEN ISSUED ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
2020 GMC SIERRA SLT VIN:[XXX] 15,700 MILES. BRAKING SYSTEM FAILURE AT ABOUT 45MPH ON HIGHWAY 78 IN LOGANVILLE, GA APPROACHING AN INTERSECTION WITH RED LIGHT, VEHICLE SEEMED TO LOOSE ALL POWER BRAKING. I STOOD WITH ALL I COULD ON THE PEDAL, AND TURNED TO AVOID REAR ENDING STOPPED VEHICLES, RUNNING INTO MIDDLE OF THE INTERSECTION BEFORE IT STOPPED; NO ACCIDENT ! DEALER IS REPLACING MASTER CYLINDER AND BOOSTER BRAKING SYSTEM, ALONG WITH COMPUTER SYSTEM UPGRADE. MY CONCERN IS THE DEALERSHIP AND NHTSA IS AWARE OF THIS ISSUE, YET NO CEASE AND DESIST DRIVING DIRECTIVE HAS BEEN ISSUED ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11400111
Recall Date: Mar 10, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
2020 GMC SIERRA SLT VIN:[XXX] 15,700 MILES. BRAKING SYSTEM FAILURE AT ABOUT 45MPH ON HIGHWAY 78 IN LOGANVILLE, GA APPROACHING AN INTERSECTION WITH RED LIGHT, VEHICLE SEEMED TO LOOSE ALL POWER BRAKING. I STOOD WITH ALL I COULD ON THE PEDAL, AND TURNED TO AVOID REAR ENDING STOPPED VEHICLES, RUNNING INTO MIDDLE OF THE INTERSECTION BEFORE IT STOPPED; NO ACCIDENT ! DEALER IS REPLACING MASTER CYLINDER AND BOOSTER BRAKING SYSTEM, ALONG WITH COMPUTER SYSTEM UPGRADE. MY CONCERN IS THE DEALERSHIP AND NHTSA IS AWARE OF THIS ISSUE, YET NO CEASE AND DESIST DRIVING DIRECTIVE HAS BEEN ISSUED ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
2020 GMC SIERRA SLT VIN:[XXX] 15,700 MILES. BRAKING SYSTEM FAILURE AT ABOUT 45MPH ON HIGHWAY 78 IN LOGANVILLE, GA APPROACHING AN INTERSECTION WITH RED LIGHT, VEHICLE SEEMED TO LOOSE ALL POWER BRAKING. I STOOD WITH ALL I COULD ON THE PEDAL, AND TURNED TO AVOID REAR ENDING STOPPED VEHICLES, RUNNING INTO MIDDLE OF THE INTERSECTION BEFORE IT STOPPED; NO ACCIDENT ! DEALER IS REPLACING MASTER CYLINDER AND BOOSTER BRAKING SYSTEM, ALONG WITH COMPUTER SYSTEM UPGRADE. MY CONCERN IS THE DEALERSHIP AND NHTSA IS AWARE OF THIS ISSUE, YET NO CEASE AND DESIST DRIVING DIRECTIVE HAS BEEN ISSUED ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
2020 GMC SIERRA SLT VIN:[XXX] 15,700 MILES. BRAKING SYSTEM FAILURE AT ABOUT 45MPH ON HIGHWAY 78 IN LOGANVILLE, GA APPROACHING AN INTERSECTION WITH RED LIGHT, VEHICLE SEEMED TO LOOSE ALL POWER BRAKING. I STOOD WITH ALL I COULD ON THE PEDAL, AND TURNED TO AVOID REAR ENDING STOPPED VEHICLES, RUNNING INTO MIDDLE OF THE INTERSECTION BEFORE IT STOPPED; NO ACCIDENT ! DEALER IS REPLACING MASTER CYLINDER AND BOOSTER BRAKING SYSTEM, ALONG WITH COMPUTER SYSTEM UPGRADE. MY CONCERN IS THE DEALERSHIP AND NHTSA IS AWARE OF THIS ISSUE, YET NO CEASE AND DESIST DRIVING DIRECTIVE HAS BEEN ISSUED ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11400111
Recall Date: Mar 10, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Corrective Action:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Additional Notes:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Mfg Campaign: 11397930
Recall Date: Feb 25, 2021
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Corrective Action:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Additional Notes:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Mfg Campaign: 11397930
Recall Date: Feb 25, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Corrective Action:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Additional Notes:
WHEN STATIONARY AND PREPARING TO START VEHICLE INTERMITTENTLY SEE "SERVICE STEERING COLUMN LOCK" MESSAGE APPEARS AND DISAPPEAR ONCE VEHICLE IS STARTED. THIS WAS PREVIOUSLY SUPPOSED TO BE ADDRESSED WITH SERVICE BULLETIN 20-NA-21 HOWEVER BEING TOLD BY SERVICE DEPARTMENT THAT VEHICLE HAS ALL CURRENT UPDATES APPLIED A YEAR AGO, INCLUDING THE ONE THAT SHOULD OF ADDRESSED THE ISSUE. TOLD THAT THE VEHICLE HISTORY SHOWS RECORDS OF PAST "LOSS OF COMMUNICATION TO DIC" BUT AS THEY CAN'T IMMEDIATELY REPRODUCE NO ACTION WAS TAKEN.
Mfg Campaign: 11397930
Recall Date: Feb 25, 2021
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DANGEROUS VISIBILITY HAZARD WHEN BACKING UP VEHICLE AT NIGHT. INFOTAINMENT SCREEN SWITCHES TO "FULL BRIGHTNESS" WHEN BACKUP CAMERA IS ACTIVATED, RESULTING IN BLINDING LIGHT TO DRIVER. DRIVER CAN NOT BACKUP SAFELY WITHOUT PHYSICALLY COVERING THE SCREEN TO REGAIN VISIBILITY. SCREEN BRIGHTNESS REFLECTS OFF ALL 4 WINDOWS, WINDSHIELD AND BACK GLASS. SIDE MIRRORS ARE UNUSABLE IN THIS CONDITION. THERE WAS A FIX FOR THIS ISSUE ON PREVIOUS GM MODELS, (PRIOR TO 2018), HOWEVER NO FIX FOR 2019 - PRESENT
Corrective Action:
DANGEROUS VISIBILITY HAZARD WHEN BACKING UP VEHICLE AT NIGHT. INFOTAINMENT SCREEN SWITCHES TO "FULL BRIGHTNESS" WHEN BACKUP CAMERA IS ACTIVATED, RESULTING IN BLINDING LIGHT TO DRIVER. DRIVER CAN NOT BACKUP SAFELY WITHOUT PHYSICALLY COVERING THE SCREEN TO REGAIN VISIBILITY. SCREEN BRIGHTNESS REFLECTS OFF ALL 4 WINDOWS, WINDSHIELD AND BACK GLASS. SIDE MIRRORS ARE UNUSABLE IN THIS CONDITION. THERE WAS A FIX FOR THIS ISSUE ON PREVIOUS GM MODELS, (PRIOR TO 2018), HOWEVER NO FIX FOR 2019 - PRESENT
Additional Notes:
DANGEROUS VISIBILITY HAZARD WHEN BACKING UP VEHICLE AT NIGHT. INFOTAINMENT SCREEN SWITCHES TO "FULL BRIGHTNESS" WHEN BACKUP CAMERA IS ACTIVATED, RESULTING IN BLINDING LIGHT TO DRIVER. DRIVER CAN NOT BACKUP SAFELY WITHOUT PHYSICALLY COVERING THE SCREEN TO REGAIN VISIBILITY. SCREEN BRIGHTNESS REFLECTS OFF ALL 4 WINDOWS, WINDSHIELD AND BACK GLASS. SIDE MIRRORS ARE UNUSABLE IN THIS CONDITION. THERE WAS A FIX FOR THIS ISSUE ON PREVIOUS GM MODELS, (PRIOR TO 2018), HOWEVER NO FIX FOR 2019 - PRESENT
Mfg Campaign: 11397727
Recall Date: Feb 24, 2021
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Focus: Lemon Law, Personal Injury
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