Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Chevrolet Silverado 1500, and GMC Sierra 1500 trucks. The owner's manual for the affected vehicles may be missing instructions on how to use the tether anchorage and child restraint anchorage systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17307
Recall Date: Aug 3, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
427 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
My vehicle has on two separate occasions experienced a failure where the steering locks up, the engine shuts down, and the dash displays warnings about stabilitrac and trailer wiring. The vehicle has had random electrical glitches for some time, but they have escalated to a safety issue. In doing research, my issues sound very similar to those issues which resulted in a recall to earlier vehicles of the same generation, on report 17V-414. Googling the issue also points to insufficient grounding at the battery and / or the G218 grounding connection.
Corrective Action:
My vehicle has on two separate occasions experienced a failure where the steering locks up, the engine shuts down, and the dash displays warnings about stabilitrac and trailer wiring. The vehicle has had random electrical glitches for some time, but they have escalated to a safety issue. In doing research, my issues sound very similar to those issues which resulted in a recall to earlier vehicles of the same generation, on report 17V-414. Googling the issue also points to insufficient grounding at the battery and / or the G218 grounding connection.
Additional Notes:
My vehicle has on two separate occasions experienced a failure where the steering locks up, the engine shuts down, and the dash displays warnings about stabilitrac and trailer wiring. The vehicle has had random electrical glitches for some time, but they have escalated to a safety issue. In doing research, my issues sound very similar to those issues which resulted in a recall to earlier vehicles of the same generation, on report 17V-414. Googling the issue also points to insufficient grounding at the battery and / or the G218 grounding connection.
Mfg Campaign: 11605593
Recall Date: Jul 31, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, after which the vehicle lost motive power. The contact was able to continue driving to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired; however, the failure reoccurred 2-months later. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, after which the vehicle lost motive power. The contact was able to continue driving to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired; however, the failure reoccurred 2-months later. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, after which the vehicle lost motive power. The contact was able to continue driving to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired; however, the failure reoccurred 2-months later. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Mfg Campaign: 11600857
Recall Date: Jul 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, after which the vehicle lost motive power. The contact was able to continue driving to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired; however, the failure reoccurred 2-months later. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, after which the vehicle lost motive power. The contact was able to continue driving to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired; however, the failure reoccurred 2-months later. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, after which the vehicle lost motive power. The contact was able to continue driving to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was repaired; however, the failure reoccurred 2-months later. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Mfg Campaign: 11600857
Recall Date: Jul 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
8 speed transmission shudder reported by GMC for my model. My truck has 35,500 miles and has the shudder posted in a technical service bulletin by GM. The supposed fix is x 20 quart fluid flush, new filter, and flash the computer. GM will not cover under any warranty as they say this is a “fluid change” even though the manual says this fluid should not be changed until 72,000 miles. The dealerships act like they are just hearing about this which is a total lie. They were told over a year ago if they had any new on lot to change the transmission fluid to mobile one synthetic before selling them. This should be a recall as GM knew this was an issue during manufacture. This is a $1200 repair that should be covered by GM.
Corrective Action:
8 speed transmission shudder reported by GMC for my model. My truck has 35,500 miles and has the shudder posted in a technical service bulletin by GM. The supposed fix is x 20 quart fluid flush, new filter, and flash the computer. GM will not cover under any warranty as they say this is a “fluid change” even though the manual says this fluid should not be changed until 72,000 miles. The dealerships act like they are just hearing about this which is a total lie. They were told over a year ago if they had any new on lot to change the transmission fluid to mobile one synthetic before selling them. This should be a recall as GM knew this was an issue during manufacture. This is a $1200 repair that should be covered by GM.
Additional Notes:
8 speed transmission shudder reported by GMC for my model. My truck has 35,500 miles and has the shudder posted in a technical service bulletin by GM. The supposed fix is x 20 quart fluid flush, new filter, and flash the computer. GM will not cover under any warranty as they say this is a “fluid change” even though the manual says this fluid should not be changed until 72,000 miles. The dealerships act like they are just hearing about this which is a total lie. They were told over a year ago if they had any new on lot to change the transmission fluid to mobile one synthetic before selling them. This should be a recall as GM knew this was an issue during manufacture. This is a $1200 repair that should be covered by GM.
Mfg Campaign: 11597685
Recall Date: Jun 29, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.
Corrective Action:
#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.
Additional Notes:
#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.
Mfg Campaign: 11588113
Recall Date: May 10, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.
Corrective Action:
#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.
Additional Notes:
#1 While merging onto the highway, the vehicle began to shake violently and have a sudden lose of power due to a misfire on cylinder 6 and 4. I was unable to merge onto the highway as the vehicle would not accelerate almost causing me to be hit from behind. I was able to get the vehicle off to the shoulder to avoid an accident as it was barely able to stay running and the CEL was flashing. The failed parts (AFM lifters/push rods and VLOM) have been removed from the engine and saved for review. #2 My family's safety was put at risk as the vehicle had a sudden lose of acceleration while trying to merge on the highway almost causing us to be hit from behind. #3 I spoke with my local GMC dealer and explained the situation and diagnosis that I have completed on the vehicle. That wanted me to pay out of pocket to tow the vehicle in and would not cover anything as the vehicle is barley out of powertrain warranty (72695 miles). I have been an engineer in the automotive industry for almost 10 years and can properly diagnose a vehicle and the issue it has. Trouble codes were provided along with pictures and videos as evidence. I understand when something is a safety issue and needs to be addressed as this is a common issue with GM 5.3l and 6.2l engines. I then spoke to GM corporate (Mandy, case# 9-12424996557) and once again they wanted me to pay for everything out of pocket even though this is clearly a safety concern with their product and the diagnosis had already been completed. This vehicle has all the maintenance records since it rolled off the showroom floor, proving that the failure is not related to neglect or poor maintenance of the vehicle. There is very clearly a design issue or manufacturing issue on this components. #4 Components are available for inspection by mfg. #5 There were not warning lights or any other indicators prior to the failure. Oil pressure was at 40PSI and engine temp was ~200F. All within the normal operating windows of the vehicle.
Mfg Campaign: 11588113
Recall Date: May 10, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated that on several occasions while driving at low speeds, the brake pedal was depressed, and the pedal remained on the floorboard. Additionally, the vehicle failed to slow down as intended. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated that on several occasions while driving at low speeds, the brake pedal was depressed, and the pedal remained on the floorboard. Additionally, the vehicle failed to slow down as intended. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated that on several occasions while driving at low speeds, the brake pedal was depressed, and the pedal remained on the floorboard. Additionally, the vehicle failed to slow down as intended. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11587877
Recall Date: May 9, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In January 2024, I parked my truck in my garage and shortly after I smelled an electrical burning smell in our house. When I opened the garage, it had smoke throughout the garage and a very strong odor of electrical burning smell. I moved my vehicle outside and tried to find the source, but it was too strong to narrow it down, and the garage smelled like burnt electrical for days. I took the truck to a service shop and they could not find anything wrong at the time. Today, May 2024, I was having trouble getting my trailer lights working. Upon further inspection, I discovered the 7-way interface wiring harness on my vehicle had electrically shorted out and melted a hole in the plastic housing and left melted plastic on the truck frame. The tag on the wiring harness states TAG #138359 7-WAY INTERFACE HARNESS W/O 134971. I believe this electrical short/fire should be part of the NHSTA Recall 18E-014. That recall states those are aftermarket harnesses, but the harness on the vehicle in this complaint is original to the vehicle and was installed by the manufacturer. I plan to take the vehicle back to the dealer to have the harness replaced, but I am expecting pushback since the NHSTA recall states this is only aftermarket harnesses.
Corrective Action:
In January 2024, I parked my truck in my garage and shortly after I smelled an electrical burning smell in our house. When I opened the garage, it had smoke throughout the garage and a very strong odor of electrical burning smell. I moved my vehicle outside and tried to find the source, but it was too strong to narrow it down, and the garage smelled like burnt electrical for days. I took the truck to a service shop and they could not find anything wrong at the time. Today, May 2024, I was having trouble getting my trailer lights working. Upon further inspection, I discovered the 7-way interface wiring harness on my vehicle had electrically shorted out and melted a hole in the plastic housing and left melted plastic on the truck frame. The tag on the wiring harness states TAG #138359 7-WAY INTERFACE HARNESS W/O 134971. I believe this electrical short/fire should be part of the NHSTA Recall 18E-014. That recall states those are aftermarket harnesses, but the harness on the vehicle in this complaint is original to the vehicle and was installed by the manufacturer. I plan to take the vehicle back to the dealer to have the harness replaced, but I am expecting pushback since the NHSTA recall states this is only aftermarket harnesses.
Additional Notes:
In January 2024, I parked my truck in my garage and shortly after I smelled an electrical burning smell in our house. When I opened the garage, it had smoke throughout the garage and a very strong odor of electrical burning smell. I moved my vehicle outside and tried to find the source, but it was too strong to narrow it down, and the garage smelled like burnt electrical for days. I took the truck to a service shop and they could not find anything wrong at the time. Today, May 2024, I was having trouble getting my trailer lights working. Upon further inspection, I discovered the 7-way interface wiring harness on my vehicle had electrically shorted out and melted a hole in the plastic housing and left melted plastic on the truck frame. The tag on the wiring harness states TAG #138359 7-WAY INTERFACE HARNESS W/O 134971. I believe this electrical short/fire should be part of the NHSTA Recall 18E-014. That recall states those are aftermarket harnesses, but the harness on the vehicle in this complaint is original to the vehicle and was installed by the manufacturer. I plan to take the vehicle back to the dealer to have the harness replaced, but I am expecting pushback since the NHSTA recall states this is only aftermarket harnesses.
Mfg Campaign: 11586677
Recall Date: May 2, 2024
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Corrective Action:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Additional Notes:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Mfg Campaign: 11584454
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Corrective Action:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Additional Notes:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Mfg Campaign: 11584454
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Corrective Action:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Additional Notes:
The vehicle would shudder when trying to accelerate. I almost was hit by a semi truck trying to merge onto the freeway. Made an appointment with the mechanic then a couple days later I was at a stop sign and the vehicle would not accelerate at all. I placed in park the tried shifting back into drive and still nothing. I had to turn the vehicle on and off twice before I was able to shift it in drive an it actully would accelerate. Even then it would shudder and not accelerate fully. Very dangerous. Just hit 100k miles. GMC Certified Mechanic said the transmission is shot and needs to be replaced. Cost to replace over $6,000.00 Bought the truck in 2020 for $35,500 and just paid it off.
Mfg Campaign: 11584454
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Experienced hard shifting in my transmission a couple before it all of the sudden it made a thing noise and didn’t want to move forward to easy. Babied it home and by then it was whining and whistling all the time. I Quit driving it immediately and had it towed. Being only a 2017 I can’t believe this happened. Plus I had a 2014 prior to this and I had the same issue but traded it off before it went all the way out. After going to social media I am finding out that so many people with mid to late model 2000s have had this same issue, even family. Plus I was told by 2 different transmission places this is very common in these with Chevy and GMC model trucks. How could this be going on? I am assuming because people don’t know to report. Being on disability and a fixed income this took a hit to my bank account, actually a home equity loan.
Corrective Action:
Experienced hard shifting in my transmission a couple before it all of the sudden it made a thing noise and didn’t want to move forward to easy. Babied it home and by then it was whining and whistling all the time. I Quit driving it immediately and had it towed. Being only a 2017 I can’t believe this happened. Plus I had a 2014 prior to this and I had the same issue but traded it off before it went all the way out. After going to social media I am finding out that so many people with mid to late model 2000s have had this same issue, even family. Plus I was told by 2 different transmission places this is very common in these with Chevy and GMC model trucks. How could this be going on? I am assuming because people don’t know to report. Being on disability and a fixed income this took a hit to my bank account, actually a home equity loan.
Additional Notes:
Experienced hard shifting in my transmission a couple before it all of the sudden it made a thing noise and didn’t want to move forward to easy. Babied it home and by then it was whining and whistling all the time. I Quit driving it immediately and had it towed. Being only a 2017 I can’t believe this happened. Plus I had a 2014 prior to this and I had the same issue but traded it off before it went all the way out. After going to social media I am finding out that so many people with mid to late model 2000s have had this same issue, even family. Plus I was told by 2 different transmission places this is very common in these with Chevy and GMC model trucks. How could this be going on? I am assuming because people don’t know to report. Being on disability and a fixed income this took a hit to my bank account, actually a home equity loan.
Mfg Campaign: 11584604
Recall Date: Apr 22, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission shifting hard. Shuddering around 60-65 mph
Corrective Action:
Transmission shifting hard. Shuddering around 60-65 mph
Additional Notes:
Transmission shifting hard. Shuddering around 60-65 mph
Mfg Campaign: 11583350
Recall Date: Apr 16, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased the vehicle in November or December 2022. Since then I’ve had problems with my transmission. The torque converter was replaced 2 times, it’s been in the shop 5-6 times and nothing fixed under the warranty when I purchased it. Finally the dealer I purchased from said they won’t take the vehicle back and won’t spend any more money on fixing the truck. Now it has become on my dime to figure it out since I gave up trying to have a shop diagnose and fix it. The last shop said I would have to pay to have the transmission removed and possibly have the valve body replaced since the dealer I purchased it from gave the second shop one chance to get it right. The transmission downshifts hard and clunks since the first day of purchase. Makes a weird wining noise still til this day. I have spoken with the owners of the dealership and they did not seem to care about my problem.
Corrective Action:
I purchased the vehicle in November or December 2022. Since then I’ve had problems with my transmission. The torque converter was replaced 2 times, it’s been in the shop 5-6 times and nothing fixed under the warranty when I purchased it. Finally the dealer I purchased from said they won’t take the vehicle back and won’t spend any more money on fixing the truck. Now it has become on my dime to figure it out since I gave up trying to have a shop diagnose and fix it. The last shop said I would have to pay to have the transmission removed and possibly have the valve body replaced since the dealer I purchased it from gave the second shop one chance to get it right. The transmission downshifts hard and clunks since the first day of purchase. Makes a weird wining noise still til this day. I have spoken with the owners of the dealership and they did not seem to care about my problem.
Additional Notes:
I purchased the vehicle in November or December 2022. Since then I’ve had problems with my transmission. The torque converter was replaced 2 times, it’s been in the shop 5-6 times and nothing fixed under the warranty when I purchased it. Finally the dealer I purchased from said they won’t take the vehicle back and won’t spend any more money on fixing the truck. Now it has become on my dime to figure it out since I gave up trying to have a shop diagnose and fix it. The last shop said I would have to pay to have the transmission removed and possibly have the valve body replaced since the dealer I purchased it from gave the second shop one chance to get it right. The transmission downshifts hard and clunks since the first day of purchase. Makes a weird wining noise still til this day. I have spoken with the owners of the dealership and they did not seem to care about my problem.
Mfg Campaign: 11581592
Recall Date: Apr 7, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
on [XXX], i remote started my vehicle about 10 minutes prior to leaving work. when i left and walked out to my truck i opened the driver side door and noticed smoke in the vehicle and an odd smell. upon looking around the truck i heard a loud pop and the passenger side of the rear sliding back glass shattered. upon further investigation this has been an ongoing issue with gm trucks and even 159,000 have been recalled in Canada and there has been no recall issued in the United States. the major safety concern is that in the back seat of my vehicle i have two car seats for each of my toddler aged sons. i am just thankful that neither one of them were in the vehicle when this happened. i brought the vehicle to the dealership and they told me that there was indeed a short in the wiring going to the back sliding window and defroster but there was nothing they could do other than replace the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
on [XXX], i remote started my vehicle about 10 minutes prior to leaving work. when i left and walked out to my truck i opened the driver side door and noticed smoke in the vehicle and an odd smell. upon looking around the truck i heard a loud pop and the passenger side of the rear sliding back glass shattered. upon further investigation this has been an ongoing issue with gm trucks and even 159,000 have been recalled in Canada and there has been no recall issued in the United States. the major safety concern is that in the back seat of my vehicle i have two car seats for each of my toddler aged sons. i am just thankful that neither one of them were in the vehicle when this happened. i brought the vehicle to the dealership and they told me that there was indeed a short in the wiring going to the back sliding window and defroster but there was nothing they could do other than replace the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
on [XXX], i remote started my vehicle about 10 minutes prior to leaving work. when i left and walked out to my truck i opened the driver side door and noticed smoke in the vehicle and an odd smell. upon looking around the truck i heard a loud pop and the passenger side of the rear sliding back glass shattered. upon further investigation this has been an ongoing issue with gm trucks and even 159,000 have been recalled in Canada and there has been no recall issued in the United States. the major safety concern is that in the back seat of my vehicle i have two car seats for each of my toddler aged sons. i am just thankful that neither one of them were in the vehicle when this happened. i brought the vehicle to the dealership and they told me that there was indeed a short in the wiring going to the back sliding window and defroster but there was nothing they could do other than replace the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11576664
Recall Date: Mar 11, 2024
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
on [XXX], i remote started my vehicle about 10 minutes prior to leaving work. when i left and walked out to my truck i opened the driver side door and noticed smoke in the vehicle and an odd smell. upon looking around the truck i heard a loud pop and the passenger side of the rear sliding back glass shattered. upon further investigation this has been an ongoing issue with gm trucks and even 159,000 have been recalled in Canada and there has been no recall issued in the United States. the major safety concern is that in the back seat of my vehicle i have two car seats for each of my toddler aged sons. i am just thankful that neither one of them were in the vehicle when this happened. i brought the vehicle to the dealership and they told me that there was indeed a short in the wiring going to the back sliding window and defroster but there was nothing they could do other than replace the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
on [XXX], i remote started my vehicle about 10 minutes prior to leaving work. when i left and walked out to my truck i opened the driver side door and noticed smoke in the vehicle and an odd smell. upon looking around the truck i heard a loud pop and the passenger side of the rear sliding back glass shattered. upon further investigation this has been an ongoing issue with gm trucks and even 159,000 have been recalled in Canada and there has been no recall issued in the United States. the major safety concern is that in the back seat of my vehicle i have two car seats for each of my toddler aged sons. i am just thankful that neither one of them were in the vehicle when this happened. i brought the vehicle to the dealership and they told me that there was indeed a short in the wiring going to the back sliding window and defroster but there was nothing they could do other than replace the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
on [XXX], i remote started my vehicle about 10 minutes prior to leaving work. when i left and walked out to my truck i opened the driver side door and noticed smoke in the vehicle and an odd smell. upon looking around the truck i heard a loud pop and the passenger side of the rear sliding back glass shattered. upon further investigation this has been an ongoing issue with gm trucks and even 159,000 have been recalled in Canada and there has been no recall issued in the United States. the major safety concern is that in the back seat of my vehicle i have two car seats for each of my toddler aged sons. i am just thankful that neither one of them were in the vehicle when this happened. i brought the vehicle to the dealership and they told me that there was indeed a short in the wiring going to the back sliding window and defroster but there was nothing they could do other than replace the glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11576664
Recall Date: Mar 11, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck has always shifted rough, now with only has 102,000 miles has been serviced regularly exclusively at the dealership. It started slipping gears and I was just informed by the dealer that the torque converter detonated and the entire transmission must be replaced.
Corrective Action:
Truck has always shifted rough, now with only has 102,000 miles has been serviced regularly exclusively at the dealership. It started slipping gears and I was just informed by the dealer that the torque converter detonated and the entire transmission must be replaced.
Additional Notes:
Truck has always shifted rough, now with only has 102,000 miles has been serviced regularly exclusively at the dealership. It started slipping gears and I was just informed by the dealer that the torque converter detonated and the entire transmission must be replaced.
Mfg Campaign: 11575816
Recall Date: Mar 6, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission is shuddering, hard shifting, shuddering and lunging into gear. It is the 6L80 transmission Also has little to no power, took it to the dealership for diagnosis and they say the transmission is bad, torque converter is also bad sending metal throughout the rest of the transmission.
Corrective Action:
The transmission is shuddering, hard shifting, shuddering and lunging into gear. It is the 6L80 transmission Also has little to no power, took it to the dealership for diagnosis and they say the transmission is bad, torque converter is also bad sending metal throughout the rest of the transmission.
Additional Notes:
The transmission is shuddering, hard shifting, shuddering and lunging into gear. It is the 6L80 transmission Also has little to no power, took it to the dealership for diagnosis and they say the transmission is bad, torque converter is also bad sending metal throughout the rest of the transmission.
Mfg Campaign: 11573683
Recall Date: Feb 23, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Started truck for 10-15 minutes with front and rear defrost on to remove ice from glass. Upon entering the truck, there was a smell of wiring/plastic burning. Smoke was coming from the bottom corner of the rear sliding window. I immediately shut off rear defrost and then shut my truck off. Then the driver side rear glass panel popped and shattered completely.
Corrective Action:
Started truck for 10-15 minutes with front and rear defrost on to remove ice from glass. Upon entering the truck, there was a smell of wiring/plastic burning. Smoke was coming from the bottom corner of the rear sliding window. I immediately shut off rear defrost and then shut my truck off. Then the driver side rear glass panel popped and shattered completely.
Additional Notes:
Started truck for 10-15 minutes with front and rear defrost on to remove ice from glass. Upon entering the truck, there was a smell of wiring/plastic burning. Smoke was coming from the bottom corner of the rear sliding window. I immediately shut off rear defrost and then shut my truck off. Then the driver side rear glass panel popped and shattered completely.
Mfg Campaign: 11572868
Recall Date: Feb 20, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
At low speeds I have no brakes.
Corrective Action:
At low speeds I have no brakes.
Additional Notes:
At low speeds I have no brakes.
Mfg Campaign: 11570621
Recall Date: Feb 7, 2024
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