Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192261050
Recall Date: Oct 24, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N192268490
Recall Date: Sep 6, 2019
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2017 Chevrolet Silverado 1500, and GMC Sierra 1500 trucks. The owner's manual for the affected vehicles may be missing instructions on how to use the tether anchorage and child restraint anchorage systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17307
Recall Date: Aug 3, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17287
Recall Date: Jul 10, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16007
Recall Date: Sep 8, 2016
Consumer Complaints
427 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Service Trailer Brake System. This has happened in the past 3 Times, in which the local GMC Dealership has made me pay for New Batteries and other Fuel system issues. Dealership stated that this shows up because of a bad battery.
Corrective Action:
Service Trailer Brake System. This has happened in the past 3 Times, in which the local GMC Dealership has made me pay for New Batteries and other Fuel system issues. Dealership stated that this shows up because of a bad battery.
Additional Notes:
Service Trailer Brake System. This has happened in the past 3 Times, in which the local GMC Dealership has made me pay for New Batteries and other Fuel system issues. Dealership stated that this shows up because of a bad battery.
Mfg Campaign: 11548856
Recall Date: Oct 7, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
At low speeds the brake pedal gets hard and it feels like the antilock brake system is activating, I believe this is the issue with the Brake booster vacuum pump. GM isn't calling this a safety issue.
Corrective Action:
At low speeds the brake pedal gets hard and it feels like the antilock brake system is activating, I believe this is the issue with the Brake booster vacuum pump. GM isn't calling this a safety issue.
Additional Notes:
At low speeds the brake pedal gets hard and it feels like the antilock brake system is activating, I believe this is the issue with the Brake booster vacuum pump. GM isn't calling this a safety issue.
Mfg Campaign: 11546766
Recall Date: Sep 27, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Truck all a sudden developed a Lifter noise under the hood and the check engine light came on Friday, September 8th. I checked the oil and oil pressure which was ok. Saturday morning 9/9 I notice some loss of power pulling out on Highway. I took the truck immediately to a friend who is a retired GM Master Mechanic. He coded P0300 and P0306 with 158 miss fires. The following Monday on September 11th I took the truck to Clift GMC in Adrian, MI. They confirmed a Lifter failure and bent Push Rod on Cylinder six. on my 5.3L engine. Since I have learned the AFM System on these engines is driving Lifter Failures. I was lucky my Camshaft was not harmed. My truck had 84,945 miles on it and is six years old. GM offered no, zero assistance. The Dealer could only state this is a well known issue which they see frequently offer a extended Power Train Warranty at a cost of $1600 t $2000 dollars. How is a Extended Warranty a solution to a poor Engine Design? Help!
Corrective Action:
Truck all a sudden developed a Lifter noise under the hood and the check engine light came on Friday, September 8th. I checked the oil and oil pressure which was ok. Saturday morning 9/9 I notice some loss of power pulling out on Highway. I took the truck immediately to a friend who is a retired GM Master Mechanic. He coded P0300 and P0306 with 158 miss fires. The following Monday on September 11th I took the truck to Clift GMC in Adrian, MI. They confirmed a Lifter failure and bent Push Rod on Cylinder six. on my 5.3L engine. Since I have learned the AFM System on these engines is driving Lifter Failures. I was lucky my Camshaft was not harmed. My truck had 84,945 miles on it and is six years old. GM offered no, zero assistance. The Dealer could only state this is a well known issue which they see frequently offer a extended Power Train Warranty at a cost of $1600 t $2000 dollars. How is a Extended Warranty a solution to a poor Engine Design? Help!
Additional Notes:
Truck all a sudden developed a Lifter noise under the hood and the check engine light came on Friday, September 8th. I checked the oil and oil pressure which was ok. Saturday morning 9/9 I notice some loss of power pulling out on Highway. I took the truck immediately to a friend who is a retired GM Master Mechanic. He coded P0300 and P0306 with 158 miss fires. The following Monday on September 11th I took the truck to Clift GMC in Adrian, MI. They confirmed a Lifter failure and bent Push Rod on Cylinder six. on my 5.3L engine. Since I have learned the AFM System on these engines is driving Lifter Failures. I was lucky my Camshaft was not harmed. My truck had 84,945 miles on it and is six years old. GM offered no, zero assistance. The Dealer could only state this is a well known issue which they see frequently offer a extended Power Train Warranty at a cost of $1600 t $2000 dollars. How is a Extended Warranty a solution to a poor Engine Design? Help!
Mfg Campaign: 11546655
Recall Date: Sep 26, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at various speeds, the vehicle jerked and stalled with the check engine warning light illuminated. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was referred to the dealer for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at various speeds, the vehicle jerked and stalled with the check engine warning light illuminated. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was referred to the dealer for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at various speeds, the vehicle jerked and stalled with the check engine warning light illuminated. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was referred to the dealer for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Mfg Campaign: 11546419
Recall Date: Sep 25, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 GMC Sierra 1500. The contact stated while parking at 5 MPH, the instrument panel went black intermittently. The brake pedal was firm and had failed to operate as needed. The brake pedal was pushed to the floorboard. The service brake assist warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed however, the cause of the failure was not found. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2017 GMC Sierra 1500. The contact stated while parking at 5 MPH, the instrument panel went black intermittently. The brake pedal was firm and had failed to operate as needed. The brake pedal was pushed to the floorboard. The service brake assist warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed however, the cause of the failure was not found. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2017 GMC Sierra 1500. The contact stated while parking at 5 MPH, the instrument panel went black intermittently. The brake pedal was firm and had failed to operate as needed. The brake pedal was pushed to the floorboard. The service brake assist warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed however, the cause of the failure was not found. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 48,000.
Mfg Campaign: 11544551
Recall Date: Sep 14, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
At 48k miles with all service maintenance performed by GM dealer I experienced a ticking noise and loss of engine power. The vehicle was taken to dealership and I was told it was a lifter problem with no explanation of how or why this has happened. I was without a vehicle for 3 weeks. I picked up the vehicle and was told the vehicle was repaired only to still find the vehicle had hesitation while driving and still had a ticking noise in the engine. I returned the vehicle and am now told the engine needs to be replaced. I was also told that I am responsible for the cost of repairs. I found a class action has been filed against GM for this issue. I have been told that GM does not have a recall issued yet I was told at the dealership they have seen this happen and GM has a Service Technician report on how to fix this issue. At this time my vehicle is sitting at the dealership awaiting a response from GM to see if they will take any responsibility. My truck has been at the dealership since August 7, 2023. I have paid almost $2k and was told I would owe an additional $9300. to replace the engine. I do not have paperwork from the dealership to show service work performed. The dealership has not closed out my ticket however I have paid almost $2k for work performed. The dealership said that they matched the cost I have spent but I have no record of their costs.
Corrective Action:
At 48k miles with all service maintenance performed by GM dealer I experienced a ticking noise and loss of engine power. The vehicle was taken to dealership and I was told it was a lifter problem with no explanation of how or why this has happened. I was without a vehicle for 3 weeks. I picked up the vehicle and was told the vehicle was repaired only to still find the vehicle had hesitation while driving and still had a ticking noise in the engine. I returned the vehicle and am now told the engine needs to be replaced. I was also told that I am responsible for the cost of repairs. I found a class action has been filed against GM for this issue. I have been told that GM does not have a recall issued yet I was told at the dealership they have seen this happen and GM has a Service Technician report on how to fix this issue. At this time my vehicle is sitting at the dealership awaiting a response from GM to see if they will take any responsibility. My truck has been at the dealership since August 7, 2023. I have paid almost $2k and was told I would owe an additional $9300. to replace the engine. I do not have paperwork from the dealership to show service work performed. The dealership has not closed out my ticket however I have paid almost $2k for work performed. The dealership said that they matched the cost I have spent but I have no record of their costs.
Additional Notes:
At 48k miles with all service maintenance performed by GM dealer I experienced a ticking noise and loss of engine power. The vehicle was taken to dealership and I was told it was a lifter problem with no explanation of how or why this has happened. I was without a vehicle for 3 weeks. I picked up the vehicle and was told the vehicle was repaired only to still find the vehicle had hesitation while driving and still had a ticking noise in the engine. I returned the vehicle and am now told the engine needs to be replaced. I was also told that I am responsible for the cost of repairs. I found a class action has been filed against GM for this issue. I have been told that GM does not have a recall issued yet I was told at the dealership they have seen this happen and GM has a Service Technician report on how to fix this issue. At this time my vehicle is sitting at the dealership awaiting a response from GM to see if they will take any responsibility. My truck has been at the dealership since August 7, 2023. I have paid almost $2k and was told I would owe an additional $9300. to replace the engine. I do not have paperwork from the dealership to show service work performed. The dealership has not closed out my ticket however I have paid almost $2k for work performed. The dealership said that they matched the cost I have spent but I have no record of their costs.
Mfg Campaign: 11542810
Recall Date: Sep 5, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Service Trailer Brake System Defaulting and is taking more time to stop my 2017 GMC Sierra Truck.
Corrective Action:
Service Trailer Brake System Defaulting and is taking more time to stop my 2017 GMC Sierra Truck.
Additional Notes:
Service Trailer Brake System Defaulting and is taking more time to stop my 2017 GMC Sierra Truck.
Mfg Campaign: 11541181
Recall Date: Aug 28, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Today August 22, 2023 at 2:30pm, just about to leave work home when I received a message on my dash board telling/showing me "Service Trailer Brake System". And that sign kept coming on every second all the way home from work, couldn't heard nothing else that us going on inside the car like my phone, radio, turn sign, etc..
Corrective Action:
Today August 22, 2023 at 2:30pm, just about to leave work home when I received a message on my dash board telling/showing me "Service Trailer Brake System". And that sign kept coming on every second all the way home from work, couldn't heard nothing else that us going on inside the car like my phone, radio, turn sign, etc..
Additional Notes:
Today August 22, 2023 at 2:30pm, just about to leave work home when I received a message on my dash board telling/showing me "Service Trailer Brake System". And that sign kept coming on every second all the way home from work, couldn't heard nothing else that us going on inside the car like my phone, radio, turn sign, etc..
Mfg Campaign: 11540210
Recall Date: Aug 22, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Today August 22, 2023 at 2:30pm, just about to leave work home when I received a message on my dash board telling/showing me "Service Trailer Brake System". And that sign kept coming on every second all the way home from work, couldn't heard nothing else that us going on inside the car like my phone, radio, turn sign, etc..
Corrective Action:
Today August 22, 2023 at 2:30pm, just about to leave work home when I received a message on my dash board telling/showing me "Service Trailer Brake System". And that sign kept coming on every second all the way home from work, couldn't heard nothing else that us going on inside the car like my phone, radio, turn sign, etc..
Additional Notes:
Today August 22, 2023 at 2:30pm, just about to leave work home when I received a message on my dash board telling/showing me "Service Trailer Brake System". And that sign kept coming on every second all the way home from work, couldn't heard nothing else that us going on inside the car like my phone, radio, turn sign, etc..
Mfg Campaign: 11540210
Recall Date: Aug 22, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission issues! Very hard shifting! Feels like someone ran into me from behind. Shutters while crushing at 45-48 mph. Vehicle shakes from transmission issues!! GMC will not do anything about it!
Corrective Action:
Transmission issues! Very hard shifting! Feels like someone ran into me from behind. Shutters while crushing at 45-48 mph. Vehicle shakes from transmission issues!! GMC will not do anything about it!
Additional Notes:
Transmission issues! Very hard shifting! Feels like someone ran into me from behind. Shutters while crushing at 45-48 mph. Vehicle shakes from transmission issues!! GMC will not do anything about it!
Mfg Campaign: 11539671
Recall Date: Aug 20, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission slipping in and out of gear. Transmission was serviced 5,000 miles previous to this for the 100,000 mile service at 95,000 miles. No issues were found at the time of service, now truck will slip out of gear on highways without warning. Transmission fluid is not dirty or burnt. Common reported issue according to online discussions and GMC needs to recall this model transmission
Corrective Action:
Transmission slipping in and out of gear. Transmission was serviced 5,000 miles previous to this for the 100,000 mile service at 95,000 miles. No issues were found at the time of service, now truck will slip out of gear on highways without warning. Transmission fluid is not dirty or burnt. Common reported issue according to online discussions and GMC needs to recall this model transmission
Additional Notes:
Transmission slipping in and out of gear. Transmission was serviced 5,000 miles previous to this for the 100,000 mile service at 95,000 miles. No issues were found at the time of service, now truck will slip out of gear on highways without warning. Transmission fluid is not dirty or burnt. Common reported issue according to online discussions and GMC needs to recall this model transmission
Mfg Campaign: 11538274
Recall Date: Aug 13, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Like so many others, I have persistent transmission or drive train problems in my 2017 GMC Sierra. This has been documented on multiple visits and test drives with the dealer where I purchased the vehicle and to another GMC dealer. The first occurrence was after about 4,000 miles. A loud clunk sound occasionally occurs while shifting thru low gears and the transmission shifts very hard. To the point that the transmission hesitates between gears and then jerks me back into the seat. The selling dealer has witnessed this and tried various repairs (supposedly flushed and replaced the fluid, supposedly replaced an unknown computer component, etc). None of this helped. Now the transmission also hesitates and seems to slip during a downshift thru the low gears. The selling dealer finally told me "nothing is wrong with this truck, so don't bring it back again". I assured them that I would never be back, especially when I'm in the market for a new truck. GM should take note of this, also. Online websites show many posts of owners having this issue. And neither the dealers nor GM are even acknowledging a problem, let alone offering a solution. Unfortunately for me and many others, the value of this vehicle is impacted by so many complaints, no action by NHTSA and questionable practices by GM and their dealers. Buyers beware!!! The transmission in this truck is junk and you won't receive any assistance from GM or its dealers. The only hope for owners of this truck is for NHTSA to step up, launch an investigation and require a recall. This a known issue to owners of this truck, GM, its dealers and the NHTSA. It's time for all of them to step up and do what's right for consumers.
Corrective Action:
Like so many others, I have persistent transmission or drive train problems in my 2017 GMC Sierra. This has been documented on multiple visits and test drives with the dealer where I purchased the vehicle and to another GMC dealer. The first occurrence was after about 4,000 miles. A loud clunk sound occasionally occurs while shifting thru low gears and the transmission shifts very hard. To the point that the transmission hesitates between gears and then jerks me back into the seat. The selling dealer has witnessed this and tried various repairs (supposedly flushed and replaced the fluid, supposedly replaced an unknown computer component, etc). None of this helped. Now the transmission also hesitates and seems to slip during a downshift thru the low gears. The selling dealer finally told me "nothing is wrong with this truck, so don't bring it back again". I assured them that I would never be back, especially when I'm in the market for a new truck. GM should take note of this, also. Online websites show many posts of owners having this issue. And neither the dealers nor GM are even acknowledging a problem, let alone offering a solution. Unfortunately for me and many others, the value of this vehicle is impacted by so many complaints, no action by NHTSA and questionable practices by GM and their dealers. Buyers beware!!! The transmission in this truck is junk and you won't receive any assistance from GM or its dealers. The only hope for owners of this truck is for NHTSA to step up, launch an investigation and require a recall. This a known issue to owners of this truck, GM, its dealers and the NHTSA. It's time for all of them to step up and do what's right for consumers.
Additional Notes:
Like so many others, I have persistent transmission or drive train problems in my 2017 GMC Sierra. This has been documented on multiple visits and test drives with the dealer where I purchased the vehicle and to another GMC dealer. The first occurrence was after about 4,000 miles. A loud clunk sound occasionally occurs while shifting thru low gears and the transmission shifts very hard. To the point that the transmission hesitates between gears and then jerks me back into the seat. The selling dealer has witnessed this and tried various repairs (supposedly flushed and replaced the fluid, supposedly replaced an unknown computer component, etc). None of this helped. Now the transmission also hesitates and seems to slip during a downshift thru the low gears. The selling dealer finally told me "nothing is wrong with this truck, so don't bring it back again". I assured them that I would never be back, especially when I'm in the market for a new truck. GM should take note of this, also. Online websites show many posts of owners having this issue. And neither the dealers nor GM are even acknowledging a problem, let alone offering a solution. Unfortunately for me and many others, the value of this vehicle is impacted by so many complaints, no action by NHTSA and questionable practices by GM and their dealers. Buyers beware!!! The transmission in this truck is junk and you won't receive any assistance from GM or its dealers. The only hope for owners of this truck is for NHTSA to step up, launch an investigation and require a recall. This a known issue to owners of this truck, GM, its dealers and the NHTSA. It's time for all of them to step up and do what's right for consumers.
Mfg Campaign: 11537603
Recall Date: Aug 10, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment System will change stations, stop navigation / change navigation destination, stop / start playing on its own. Examples of recent issues: 1) While driving from southeastern Ohio to West Lafayette, IN, the navigation system (Apple play through the infotainment system) stopped navigation to entered destination and changed destination to home. This occurred while in Indianapolis and caused us to reroute until we noticed the issue. 2) While playing music from bluetooth, the Infotainment system changed from media play to radio play. The change in volume and music caused me to swerve suddenly while in downtown traffic. 3) The radio changed stations continuously for 5 minutes, changing screens and stations for 5 minutes until I finally shut it off. These are just a couple of the examples. Something happens every time I am in the vehicle, the extent varies. All of these situations cause the driver to lose focus of driving, and also create a shock when first happening. After investigation, I have found that many owners of 2017-2020 GMC vehicles with the Infotainment system have the same issue. Some have fixed the problem by installing new systems (GM offers an "upgraded" system that doesn't have the issue... Coincidence?). This leads me to believe that GM acknowledges there is an issue but will not fix it as a recall. I have video of the latest occurrence, but the site will not allow the file type to be uploaded.
Corrective Action:
Infotainment System will change stations, stop navigation / change navigation destination, stop / start playing on its own. Examples of recent issues: 1) While driving from southeastern Ohio to West Lafayette, IN, the navigation system (Apple play through the infotainment system) stopped navigation to entered destination and changed destination to home. This occurred while in Indianapolis and caused us to reroute until we noticed the issue. 2) While playing music from bluetooth, the Infotainment system changed from media play to radio play. The change in volume and music caused me to swerve suddenly while in downtown traffic. 3) The radio changed stations continuously for 5 minutes, changing screens and stations for 5 minutes until I finally shut it off. These are just a couple of the examples. Something happens every time I am in the vehicle, the extent varies. All of these situations cause the driver to lose focus of driving, and also create a shock when first happening. After investigation, I have found that many owners of 2017-2020 GMC vehicles with the Infotainment system have the same issue. Some have fixed the problem by installing new systems (GM offers an "upgraded" system that doesn't have the issue... Coincidence?). This leads me to believe that GM acknowledges there is an issue but will not fix it as a recall. I have video of the latest occurrence, but the site will not allow the file type to be uploaded.
Additional Notes:
Infotainment System will change stations, stop navigation / change navigation destination, stop / start playing on its own. Examples of recent issues: 1) While driving from southeastern Ohio to West Lafayette, IN, the navigation system (Apple play through the infotainment system) stopped navigation to entered destination and changed destination to home. This occurred while in Indianapolis and caused us to reroute until we noticed the issue. 2) While playing music from bluetooth, the Infotainment system changed from media play to radio play. The change in volume and music caused me to swerve suddenly while in downtown traffic. 3) The radio changed stations continuously for 5 minutes, changing screens and stations for 5 minutes until I finally shut it off. These are just a couple of the examples. Something happens every time I am in the vehicle, the extent varies. All of these situations cause the driver to lose focus of driving, and also create a shock when first happening. After investigation, I have found that many owners of 2017-2020 GMC vehicles with the Infotainment system have the same issue. Some have fixed the problem by installing new systems (GM offers an "upgraded" system that doesn't have the issue... Coincidence?). This leads me to believe that GM acknowledges there is an issue but will not fix it as a recall. I have video of the latest occurrence, but the site will not allow the file type to be uploaded.
Mfg Campaign: 11532052
Recall Date: Jul 13, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A/c just immediately went hot while driving. There is a crack in the condenser weld on the upper right front drivers side. Will be at the dealer next Monday.
Corrective Action:
A/c just immediately went hot while driving. There is a crack in the condenser weld on the upper right front drivers side. Will be at the dealer next Monday.
Additional Notes:
A/c just immediately went hot while driving. There is a crack in the condenser weld on the upper right front drivers side. Will be at the dealer next Monday.
Mfg Campaign: 11527803
Recall Date: Jun 19, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Corrective Action:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Additional Notes:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Mfg Campaign: 11527122
Recall Date: Jun 15, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Corrective Action:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Additional Notes:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Mfg Campaign: 11527122
Recall Date: Jun 15, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Corrective Action:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Additional Notes:
1st incident - tried to park turned in and steering went wild stability control light came on & others then truck shut down. 2nd Incident 2 days later- tried to turn off street (with grandkids in car) same thing steering about snapped my wrists off- check engine light came on and others then truck off this was all in a matter of seconds. I turned it on the info system on dash told me to roll down and then roll up window. Husband when driving noticed barking issues - really having to pump brakes (week before) We looked up recalls they are there for both issues for my year make but I have a bigger engine that the recall states so I am not covered yet it is doing all that same stuff for the recall which my husband put it what the truck was doing and found recalls just not for our engine size- THIS TRUCK IS NOT SAFE TO DRIVE AS WHEN YOU TURN IT WILL SHUT OFF IMMEDIATELY. AND YOU LOSE ALL STEERING ETC I AM AFRAID TO DRIVE THIS TRUCK, ESPECIALLY AS WE HAUL OUR GRANDKIDS AND TRAVEL TO IDAHO ON VERY HIGH CURVY ROADS AGAIN NOT SAFE YOUR COMPONETS IT WANTS ME TO CHECK OFF WONLT LET ME CLICK ON ENGINE & AND OTHER
Mfg Campaign: 11527122
Recall Date: Jun 15, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Truck started to jerk if driven over 20 mph. Before this the dashboard (electric) notification showed truck heating up but the temperature gage was not reading any overheating. Prior to this the whole electrical system in the truck started to mess up. The radio changed channels without actually changing the radio channels. Unable to connect the Bluetooth because it calls my phone contacts at random. Had to get a new transmission that cost 5,000 and this was recent. The truck is still jerking but is drivable over 20 mph.
Corrective Action:
Truck started to jerk if driven over 20 mph. Before this the dashboard (electric) notification showed truck heating up but the temperature gage was not reading any overheating. Prior to this the whole electrical system in the truck started to mess up. The radio changed channels without actually changing the radio channels. Unable to connect the Bluetooth because it calls my phone contacts at random. Had to get a new transmission that cost 5,000 and this was recent. The truck is still jerking but is drivable over 20 mph.
Additional Notes:
Truck started to jerk if driven over 20 mph. Before this the dashboard (electric) notification showed truck heating up but the temperature gage was not reading any overheating. Prior to this the whole electrical system in the truck started to mess up. The radio changed channels without actually changing the radio channels. Unable to connect the Bluetooth because it calls my phone contacts at random. Had to get a new transmission that cost 5,000 and this was recent. The truck is still jerking but is drivable over 20 mph.
Mfg Campaign: 11523109
Recall Date: May 21, 2023
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
hard shift when taking off and excessive burning of oil
Corrective Action:
hard shift when taking off and excessive burning of oil
Additional Notes:
hard shift when taking off and excessive burning of oil
Mfg Campaign: 11516243
Recall Date: Apr 10, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes intermittently quit working at slow speeds. Sometimes while pushing on the brake pedal, the brakes don't respond, I have to increase the force placed on brake pedal. There is also a pulsating sensation at the pedal like the ABS is being applied, even though I am traveling at slow speeds, and it takes much longer to stop the vehicle. There are no warning lights that come on and there is nothing on the message center stating there is an issue. Has happened multiple time, usually in a parking lot, or in stop and go traffic. Also has happened when vehicle is in Reverse. Have never had the issue at highway speeds.
Corrective Action:
Brakes intermittently quit working at slow speeds. Sometimes while pushing on the brake pedal, the brakes don't respond, I have to increase the force placed on brake pedal. There is also a pulsating sensation at the pedal like the ABS is being applied, even though I am traveling at slow speeds, and it takes much longer to stop the vehicle. There are no warning lights that come on and there is nothing on the message center stating there is an issue. Has happened multiple time, usually in a parking lot, or in stop and go traffic. Also has happened when vehicle is in Reverse. Have never had the issue at highway speeds.
Additional Notes:
Brakes intermittently quit working at slow speeds. Sometimes while pushing on the brake pedal, the brakes don't respond, I have to increase the force placed on brake pedal. There is also a pulsating sensation at the pedal like the ABS is being applied, even though I am traveling at slow speeds, and it takes much longer to stop the vehicle. There are no warning lights that come on and there is nothing on the message center stating there is an issue. Has happened multiple time, usually in a parking lot, or in stop and go traffic. Also has happened when vehicle is in Reverse. Have never had the issue at highway speeds.
Mfg Campaign: 11516026
Recall Date: Apr 7, 2023
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