Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N212329050
Recall Date: Feb 25, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
Consumer Complaints
379 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When the car is put In park there is a message that appears on the display when pushing start/stop to turn the car off "shift to park". The car has already unlocked and it turns off and restarts but the message keeps popping up
Corrective Action:
When the car is put In park there is a message that appears on the display when pushing start/stop to turn the car off "shift to park". The car has already unlocked and it turns off and restarts but the message keeps popping up
Additional Notes:
When the car is put In park there is a message that appears on the display when pushing start/stop to turn the car off "shift to park". The car has already unlocked and it turns off and restarts but the message keeps popping up
Mfg Campaign: 11543343
Recall Date: Sep 8, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000
Mfg Campaign: 11543214
Recall Date: Sep 7, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated while driving 55 MPH, the electric power steering (EPS) warning light illuminated, displaying the message "Steering assist Might be Inoperable". The contact stated that following the message being displayed, the vehicle overheated. After restarting the vehicle, the vehicle returned to normal functionality, but the failure had since become a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the thermostat. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000
Mfg Campaign: 11543214
Recall Date: Sep 7, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Mfg Campaign: 11541166
Recall Date: Aug 28, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to shift to park(P), the transmission failed to shift into park, and the contact was unable to turn off the vehicle. The contact also stated that when she started the vehicle, the reduced steering power warning light illuminated, and the failure caused the battery to be replaced once. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
Mfg Campaign: 11541166
Recall Date: Aug 28, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
There is a “shift to park” message. The vehicles fails to recognize that it is in park and display a message urging me to “Shift to Park.” When this happens, I am unable to shut the car off, and this could cause my vehicles to roll away if it is not properly in Park. I would have to constantly wiggle and move the electronic shifter to get it to recognize that the shifter has been placed in the ‘Park’ position. This has resulted in me getting stuck in my car until I get the message to stop, which often time takes several tries and minutes.
Corrective Action:
There is a “shift to park” message. The vehicles fails to recognize that it is in park and display a message urging me to “Shift to Park.” When this happens, I am unable to shut the car off, and this could cause my vehicles to roll away if it is not properly in Park. I would have to constantly wiggle and move the electronic shifter to get it to recognize that the shifter has been placed in the ‘Park’ position. This has resulted in me getting stuck in my car until I get the message to stop, which often time takes several tries and minutes.
Additional Notes:
There is a “shift to park” message. The vehicles fails to recognize that it is in park and display a message urging me to “Shift to Park.” When this happens, I am unable to shut the car off, and this could cause my vehicles to roll away if it is not properly in Park. I would have to constantly wiggle and move the electronic shifter to get it to recognize that the shifter has been placed in the ‘Park’ position. This has resulted in me getting stuck in my car until I get the message to stop, which often time takes several tries and minutes.
Mfg Campaign: 11540398
Recall Date: Aug 23, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated while shifting into park(P) there was a beeping warning chime, and the gear shifter symbol was flashing. The shift to park message was displayed. The contact stated that the failure was first intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 31,000.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated while shifting into park(P) there was a beeping warning chime, and the gear shifter symbol was flashing. The shift to park message was displayed. The contact stated that the failure was first intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 31,000.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated while shifting into park(P) there was a beeping warning chime, and the gear shifter symbol was flashing. The shift to park message was displayed. The contact stated that the failure was first intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 31,000.
Mfg Campaign: 11538636
Recall Date: Aug 15, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated that the entertainment center changed and moved through all channels without touching the screen. While in park, the vehicle failed to turn off as desired. The shift-to-park message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,000.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated that the entertainment center changed and moved through all channels without touching the screen. While in park, the vehicle failed to turn off as desired. The shift-to-park message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,000.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated that the entertainment center changed and moved through all channels without touching the screen. While in park, the vehicle failed to turn off as desired. The shift-to-park message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,000.
Mfg Campaign: 11538351
Recall Date: Aug 14, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated that the entertainment center changed and moved through all channels without touching the screen. While in park, the vehicle failed to turn off as desired. The shift-to-park message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,000.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated that the entertainment center changed and moved through all channels without touching the screen. While in park, the vehicle failed to turn off as desired. The shift-to-park message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,000.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated that the entertainment center changed and moved through all channels without touching the screen. While in park, the vehicle failed to turn off as desired. The shift-to-park message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the entertainment center needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 21,000.
Mfg Campaign: 11538351
Recall Date: Aug 14, 2023
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When vehicle is put into park and you go to shut off the car it gives a message to shift to park. Diagnosis reveled that there is a service bulletin SB#19-NA206 which tells the mechanic to replace the the shift control assembly and add jumper harness to cure shift to park message when vehicle is turned off. Previous years of this vehicle model were covered under recall . This model year should also be under recall for this problem.
Corrective Action:
When vehicle is put into park and you go to shut off the car it gives a message to shift to park. Diagnosis reveled that there is a service bulletin SB#19-NA206 which tells the mechanic to replace the the shift control assembly and add jumper harness to cure shift to park message when vehicle is turned off. Previous years of this vehicle model were covered under recall . This model year should also be under recall for this problem.
Additional Notes:
When vehicle is put into park and you go to shut off the car it gives a message to shift to park. Diagnosis reveled that there is a service bulletin SB#19-NA206 which tells the mechanic to replace the the shift control assembly and add jumper harness to cure shift to park message when vehicle is turned off. Previous years of this vehicle model were covered under recall . This model year should also be under recall for this problem.
Mfg Campaign: 11537099
Recall Date: Aug 8, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Car won’t go into park. This happened with my 2018 Acadia and now my 2019. It keeps saying shift to park for the car to turn off when it already is in park
Corrective Action:
Car won’t go into park. This happened with my 2018 Acadia and now my 2019. It keeps saying shift to park for the car to turn off when it already is in park
Additional Notes:
Car won’t go into park. This happened with my 2018 Acadia and now my 2019. It keeps saying shift to park for the car to turn off when it already is in park
Mfg Campaign: 11534660
Recall Date: Jul 26, 2023
General Motors, Llc
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated that the check engine warning light was illuminated. The low oil message was displayed. The contact added oil to the engine. The vehicle was taken to the local dealer, where it was diagnosed that the oil gasket and plate needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 72,885.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated that the check engine warning light was illuminated. The low oil message was displayed. The contact added oil to the engine. The vehicle was taken to the local dealer, where it was diagnosed that the oil gasket and plate needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 72,885.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated that the check engine warning light was illuminated. The low oil message was displayed. The contact added oil to the engine. The vehicle was taken to the local dealer, where it was diagnosed that the oil gasket and plate needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 72,885.
Mfg Campaign: 11533984
Recall Date: Jul 24, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to park the vehicle, the transmission was shifted into park(P); however, the shift to park warning light was illuminated and the vehicle failed to shut off. The contact stated that the failure had worsened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to park the vehicle, the transmission was shifted into park(P); however, the shift to park warning light was illuminated and the vehicle failed to shut off. The contact stated that the failure had worsened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2019 GMC Acadia. The contact stated that while attempting to park the vehicle, the transmission was shifted into park(P); however, the shift to park warning light was illuminated and the vehicle failed to shut off. The contact stated that the failure had worsened. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Mfg Campaign: 11533464
Recall Date: Jul 20, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle would continuously not register as being in park.
Corrective Action:
The vehicle would continuously not register as being in park.
Additional Notes:
The vehicle would continuously not register as being in park.
Mfg Campaign: 11533160
Recall Date: Jul 19, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Corrective Action:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Additional Notes:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Mfg Campaign: 11532988
Recall Date: Jul 18, 2023
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Corrective Action:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Additional Notes:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Mfg Campaign: 11532988
Recall Date: Jul 18, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Corrective Action:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Additional Notes:
The steering assist code comes on , the temp gage goes down , and it’s immediately hard to steer . All the lights come on , and drained the battery, this has happened several times
Mfg Campaign: 11532988
Recall Date: Jul 18, 2023
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Corrective Action:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Additional Notes:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Mfg Campaign: 11532379
Recall Date: Jul 14, 2023
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Corrective Action:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Additional Notes:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Mfg Campaign: 11532379
Recall Date: Jul 14, 2023
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Corrective Action:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Additional Notes:
Traveling at interstate speeds the vehicle had an short in the Body Control Module due to the HVAC drain leaking into the vehicle. The vehicle displayed a series of alarms brake, steering, and shutoff. We had no power, steering, brakes, or lights. The issue was discovered by Dave Sinclair dealership. It had been in for a sensor issue 3 months prior.
Mfg Campaign: 11532379
Recall Date: Jul 14, 2023
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Focus: Lemon Law, Personal Injury
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