Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
860 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2017 GMC ACADIA DENALI AWD. WHILE ACCELERATING ON TO A HIGHWAY, AFTER MOVING FORWARD PARTIALLY INTO A LANE, MY VEHICLE LOCKED UP AND WOULD NOT MOVE FORWARD. WHEN PRESSING THE GAS PEDAL, A LOUD GRIDING NOISE WOULD OCCUR. WEEKS LATER, PROBLEM UNDIAGNOSED AND VEHICLE STILL AT GMC FOR REPAIR.
Corrective Action:
2017 GMC ACADIA DENALI AWD. WHILE ACCELERATING ON TO A HIGHWAY, AFTER MOVING FORWARD PARTIALLY INTO A LANE, MY VEHICLE LOCKED UP AND WOULD NOT MOVE FORWARD. WHEN PRESSING THE GAS PEDAL, A LOUD GRIDING NOISE WOULD OCCUR. WEEKS LATER, PROBLEM UNDIAGNOSED AND VEHICLE STILL AT GMC FOR REPAIR.
Additional Notes:
2017 GMC ACADIA DENALI AWD. WHILE ACCELERATING ON TO A HIGHWAY, AFTER MOVING FORWARD PARTIALLY INTO A LANE, MY VEHICLE LOCKED UP AND WOULD NOT MOVE FORWARD. WHEN PRESSING THE GAS PEDAL, A LOUD GRIDING NOISE WOULD OCCUR. WEEKS LATER, PROBLEM UNDIAGNOSED AND VEHICLE STILL AT GMC FOR REPAIR.
Mfg Campaign: 11089866
Recall Date: Apr 24, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
2017 GMC ACADIA DENALI AWD. WHILE ACCELERATING ON TO A HIGHWAY, AFTER MOVING FORWARD PARTIALLY INTO A LANE, MY VEHICLE LOCKED UP AND WOULD NOT MOVE FORWARD. WHEN PRESSING THE GAS PEDAL, A LOUD GRIDING NOISE WOULD OCCUR. WEEKS LATER, PROBLEM UNDIAGNOSED AND VEHICLE STILL AT GMC FOR REPAIR.
Corrective Action:
2017 GMC ACADIA DENALI AWD. WHILE ACCELERATING ON TO A HIGHWAY, AFTER MOVING FORWARD PARTIALLY INTO A LANE, MY VEHICLE LOCKED UP AND WOULD NOT MOVE FORWARD. WHEN PRESSING THE GAS PEDAL, A LOUD GRIDING NOISE WOULD OCCUR. WEEKS LATER, PROBLEM UNDIAGNOSED AND VEHICLE STILL AT GMC FOR REPAIR.
Additional Notes:
2017 GMC ACADIA DENALI AWD. WHILE ACCELERATING ON TO A HIGHWAY, AFTER MOVING FORWARD PARTIALLY INTO A LANE, MY VEHICLE LOCKED UP AND WOULD NOT MOVE FORWARD. WHEN PRESSING THE GAS PEDAL, A LOUD GRIDING NOISE WOULD OCCUR. WEEKS LATER, PROBLEM UNDIAGNOSED AND VEHICLE STILL AT GMC FOR REPAIR.
Mfg Campaign: 11089866
Recall Date: Apr 24, 2018
General Motors, Llc
Defect Description:
WHEELS
Potential Consequences:
I HAVE HAD A VIBRATION IN MY CAR WHEN YOU WOULD DRIVE ALL THE TIME TOOK IT TO THE DEALERSHIP ON A NUMBER OF OCCASIONS THEY COULDN'T FIGURE IT OUT. THEY ALL SAID IT WAS NORMAL WHY THE CAR DRIVES. I THOUGHT IT WAS THE TIRES. TOOK IT TO NTB TALK TO THEM ABOUT HE SAID IT'S TIRES MOST LIKELY. SO I CALL TIRE MANUFACTURER AND THEY GAVE ME NEW TIRES. I REQUESTED GM DO THIS THEY TOLD ME NO. I HAD THEM REPLACED BY NTB I REQUESTED TO GM THEY REIMBURSE FOR THE INSTALLATION OF THE TIRES WHICH WAS A LITTLE OVER $101.00 THEY SAID NO. I WANT TO BE HELPED WITH THIS. GM DIDN'T WANT TO DO WHAT IS RIGHT AND FIX THE ISSUE ALSO PAY ME BACK FOR WHAT SHOULD HAVE BEEN COVERED UNDER WARRANTY BUT WOULDN'T REPLACE THE TIRES SO I HAD TO DO WHAT I HAD TO TO GIVE MY WIFE AND SON A SAFE CAR TO BE IN. CAN YOU PLEASE HELP ME OUT
Corrective Action:
I HAVE HAD A VIBRATION IN MY CAR WHEN YOU WOULD DRIVE ALL THE TIME TOOK IT TO THE DEALERSHIP ON A NUMBER OF OCCASIONS THEY COULDN'T FIGURE IT OUT. THEY ALL SAID IT WAS NORMAL WHY THE CAR DRIVES. I THOUGHT IT WAS THE TIRES. TOOK IT TO NTB TALK TO THEM ABOUT HE SAID IT'S TIRES MOST LIKELY. SO I CALL TIRE MANUFACTURER AND THEY GAVE ME NEW TIRES. I REQUESTED GM DO THIS THEY TOLD ME NO. I HAD THEM REPLACED BY NTB I REQUESTED TO GM THEY REIMBURSE FOR THE INSTALLATION OF THE TIRES WHICH WAS A LITTLE OVER $101.00 THEY SAID NO. I WANT TO BE HELPED WITH THIS. GM DIDN'T WANT TO DO WHAT IS RIGHT AND FIX THE ISSUE ALSO PAY ME BACK FOR WHAT SHOULD HAVE BEEN COVERED UNDER WARRANTY BUT WOULDN'T REPLACE THE TIRES SO I HAD TO DO WHAT I HAD TO TO GIVE MY WIFE AND SON A SAFE CAR TO BE IN. CAN YOU PLEASE HELP ME OUT
Additional Notes:
I HAVE HAD A VIBRATION IN MY CAR WHEN YOU WOULD DRIVE ALL THE TIME TOOK IT TO THE DEALERSHIP ON A NUMBER OF OCCASIONS THEY COULDN'T FIGURE IT OUT. THEY ALL SAID IT WAS NORMAL WHY THE CAR DRIVES. I THOUGHT IT WAS THE TIRES. TOOK IT TO NTB TALK TO THEM ABOUT HE SAID IT'S TIRES MOST LIKELY. SO I CALL TIRE MANUFACTURER AND THEY GAVE ME NEW TIRES. I REQUESTED GM DO THIS THEY TOLD ME NO. I HAD THEM REPLACED BY NTB I REQUESTED TO GM THEY REIMBURSE FOR THE INSTALLATION OF THE TIRES WHICH WAS A LITTLE OVER $101.00 THEY SAID NO. I WANT TO BE HELPED WITH THIS. GM DIDN'T WANT TO DO WHAT IS RIGHT AND FIX THE ISSUE ALSO PAY ME BACK FOR WHAT SHOULD HAVE BEEN COVERED UNDER WARRANTY BUT WOULDN'T REPLACE THE TIRES SO I HAD TO DO WHAT I HAD TO TO GIVE MY WIFE AND SON A SAFE CAR TO BE IN. CAN YOU PLEASE HELP ME OUT
Mfg Campaign: 11088596
Recall Date: Apr 17, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLES BRAKES BECAME DEFECTIVE AND STOPPED WORKING WHICH CAUSED AN ACCIDENT.
Corrective Action:
THE VEHICLES BRAKES BECAME DEFECTIVE AND STOPPED WORKING WHICH CAUSED AN ACCIDENT.
Additional Notes:
THE VEHICLES BRAKES BECAME DEFECTIVE AND STOPPED WORKING WHICH CAUSED AN ACCIDENT.
Mfg Campaign: 11083806
Recall Date: Apr 7, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE BOUGHT THIS VEHICLE IN LATE JANUARY 2018. THE CAR WAS A NEW 2017 GMC ACADIA. WE HAD THE CAR A FEW DAYS WHEN MY WIFE SAID THAT SHE COULD NOT GET THE HORN TO WORK. SHE SAID SHE LOOKED AT THE MANUAL AND FOUND WHERE TO PUSH BUT NOTHING. I TRIED AND COULD NOT GET THE HORN TO WORK EITHER I CALLED TO AND MADE AN APPOINTMENT FOR THE DEALER SERVICE TO LOOK AT THE CAR. THEY INFORMED ME THAT IT NEEDED A NEW CONTACT. TOLD ME THEY WOULD CALL WHEN THE PART COMES IN. I STILL HAVEN'T HEAD FROM THEM AND CALLED A COUPLE OF TIME AND WAS TOLD AGAIN, WE'LL CALL AS SOON AS THE PART COMES IN. I BELIEVE THIS IS A BIG SAFETY PROBLEM AS SEVERAL TIME WE NEED THE HORN AND COULD NOT GET IT TO WORK.
Corrective Action:
WE BOUGHT THIS VEHICLE IN LATE JANUARY 2018. THE CAR WAS A NEW 2017 GMC ACADIA. WE HAD THE CAR A FEW DAYS WHEN MY WIFE SAID THAT SHE COULD NOT GET THE HORN TO WORK. SHE SAID SHE LOOKED AT THE MANUAL AND FOUND WHERE TO PUSH BUT NOTHING. I TRIED AND COULD NOT GET THE HORN TO WORK EITHER I CALLED TO AND MADE AN APPOINTMENT FOR THE DEALER SERVICE TO LOOK AT THE CAR. THEY INFORMED ME THAT IT NEEDED A NEW CONTACT. TOLD ME THEY WOULD CALL WHEN THE PART COMES IN. I STILL HAVEN'T HEAD FROM THEM AND CALLED A COUPLE OF TIME AND WAS TOLD AGAIN, WE'LL CALL AS SOON AS THE PART COMES IN. I BELIEVE THIS IS A BIG SAFETY PROBLEM AS SEVERAL TIME WE NEED THE HORN AND COULD NOT GET IT TO WORK.
Additional Notes:
WE BOUGHT THIS VEHICLE IN LATE JANUARY 2018. THE CAR WAS A NEW 2017 GMC ACADIA. WE HAD THE CAR A FEW DAYS WHEN MY WIFE SAID THAT SHE COULD NOT GET THE HORN TO WORK. SHE SAID SHE LOOKED AT THE MANUAL AND FOUND WHERE TO PUSH BUT NOTHING. I TRIED AND COULD NOT GET THE HORN TO WORK EITHER I CALLED TO AND MADE AN APPOINTMENT FOR THE DEALER SERVICE TO LOOK AT THE CAR. THEY INFORMED ME THAT IT NEEDED A NEW CONTACT. TOLD ME THEY WOULD CALL WHEN THE PART COMES IN. I STILL HAVEN'T HEAD FROM THEM AND CALLED A COUPLE OF TIME AND WAS TOLD AGAIN, WE'LL CALL AS SOON AS THE PART COMES IN. I BELIEVE THIS IS A BIG SAFETY PROBLEM AS SEVERAL TIME WE NEED THE HORN AND COULD NOT GET IT TO WORK.
Mfg Campaign: 11083610
Recall Date: Apr 6, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHT. THE VEHICLE WAS TAKEN TO KING BUICK GMC (16200 FREDERICK RD, GAITHERSBURG, MD 20877), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,600. *TT *JS
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHT. THE VEHICLE WAS TAKEN TO KING BUICK GMC (16200 FREDERICK RD, GAITHERSBURG, MD 20877), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,600. *TT *JS
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING UNKNOWN SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHT. THE VEHICLE WAS TAKEN TO KING BUICK GMC (16200 FREDERICK RD, GAITHERSBURG, MD 20877), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,600. *TT *JS
Mfg Campaign: 11082220
Recall Date: Mar 30, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HORN IS EXTREMELY DIFFICULT TO SOUND. IT TAKES STRONG PRESSURE ON ONLY ONE AREA OF THE SURFACE TO SOUND. MY WIFE HAS NEVER BEEN ABLE TO DO IT. WOULD BE ALMOST IMPOSSIBLE TO SOUND IN AN EMERGENCY. THERE ARE MANY INSTANCES OF THIS ISSUE ON LINE. ATTATCHED IS THE DEALERS STATEMENT. BOTH THE DEALER AND GMC REP SAY IT IS WORKING AS DESIGNED. IT HAS BEEN LIKE THIS SINCE NEW. (NOV. 2017)
Corrective Action:
HORN IS EXTREMELY DIFFICULT TO SOUND. IT TAKES STRONG PRESSURE ON ONLY ONE AREA OF THE SURFACE TO SOUND. MY WIFE HAS NEVER BEEN ABLE TO DO IT. WOULD BE ALMOST IMPOSSIBLE TO SOUND IN AN EMERGENCY. THERE ARE MANY INSTANCES OF THIS ISSUE ON LINE. ATTATCHED IS THE DEALERS STATEMENT. BOTH THE DEALER AND GMC REP SAY IT IS WORKING AS DESIGNED. IT HAS BEEN LIKE THIS SINCE NEW. (NOV. 2017)
Additional Notes:
HORN IS EXTREMELY DIFFICULT TO SOUND. IT TAKES STRONG PRESSURE ON ONLY ONE AREA OF THE SURFACE TO SOUND. MY WIFE HAS NEVER BEEN ABLE TO DO IT. WOULD BE ALMOST IMPOSSIBLE TO SOUND IN AN EMERGENCY. THERE ARE MANY INSTANCES OF THIS ISSUE ON LINE. ATTATCHED IS THE DEALERS STATEMENT. BOTH THE DEALER AND GMC REP SAY IT IS WORKING AS DESIGNED. IT HAS BEEN LIKE THIS SINCE NEW. (NOV. 2017)
Mfg Campaign: 11079589
Recall Date: Mar 15, 2018
General Motors, Llc
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Mfg Campaign: 11078296
Recall Date: Mar 9, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE DRIVING AT VARIOUS SPEEDS, THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAXON BUICK GMC (2301 U.S. 22, UNION, NJ 07083, (908) 964-1900). THE DEALER DUPLICATED THE FAILURE AND CONSULTED WITH THE CHIEF ENGINEER OF THE GMC MANUFACTURER WHO RECOMMENDED THAT THE STEERING WHEEL BE REPLACED WITH A CUSTOM-MADE STEERING WHEEL. THE FAILURE RECURRED AFTER THE REPLACEMENT OF THE STEERING WHEEL. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAITED FOR FEEDBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Mfg Campaign: 11078296
Recall Date: Mar 9, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PANORAMIC ROOF EXPLODED.CLEAR DAY, NO OVERHEAD TREES WIRES ETC. 2 LANE ROAD IN NC.
Corrective Action:
PANORAMIC ROOF EXPLODED.CLEAR DAY, NO OVERHEAD TREES WIRES ETC. 2 LANE ROAD IN NC.
Additional Notes:
PANORAMIC ROOF EXPLODED.CLEAR DAY, NO OVERHEAD TREES WIRES ETC. 2 LANE ROAD IN NC.
Mfg Campaign: 11076179
Recall Date: Mar 4, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
HORN IS ALMOST IMPOSSIBLE USE ESPECIALLY IN AN EMERGENCY SITUATION. VERY HARD TO ACTIVATE AND TAKES 2 HANDS TO GET IT TO WORK. DEALER CLAIMS NO FIX BUT MULTIPLE COMPLAINTS. THIS IS ONGOING SINCE VEHICLE WAS PURCHASED IN JULY 2017
Corrective Action:
HORN IS ALMOST IMPOSSIBLE USE ESPECIALLY IN AN EMERGENCY SITUATION. VERY HARD TO ACTIVATE AND TAKES 2 HANDS TO GET IT TO WORK. DEALER CLAIMS NO FIX BUT MULTIPLE COMPLAINTS. THIS IS ONGOING SINCE VEHICLE WAS PURCHASED IN JULY 2017
Additional Notes:
HORN IS ALMOST IMPOSSIBLE USE ESPECIALLY IN AN EMERGENCY SITUATION. VERY HARD TO ACTIVATE AND TAKES 2 HANDS TO GET IT TO WORK. DEALER CLAIMS NO FIX BUT MULTIPLE COMPLAINTS. THIS IS ONGOING SINCE VEHICLE WAS PURCHASED IN JULY 2017
Mfg Campaign: 11075628
Recall Date: Mar 1, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 GMC ACADIA DENALI. CONSUMER WRITES IN REGARDS TO MECHANICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE WAS RUNNING VERY LOUD AND ROUGH UPON INITIAL START UP. THE CHECK ENGINE AND SERVICE ELECTRIC PARKING BRAKE LIGHT ILLUMINATED. SERVICE PARKING BRAKE APPEARED ON THE DIC, A MESSAGE STATING AWD OFF APPEARED IN THE DIC. AND A NOTIFICATION FOR AN ISSUE WITH THE EMISSIONS SYSTEM ALSO APPEARED. *JS
Corrective Action:
2017 GMC ACADIA DENALI. CONSUMER WRITES IN REGARDS TO MECHANICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE WAS RUNNING VERY LOUD AND ROUGH UPON INITIAL START UP. THE CHECK ENGINE AND SERVICE ELECTRIC PARKING BRAKE LIGHT ILLUMINATED. SERVICE PARKING BRAKE APPEARED ON THE DIC, A MESSAGE STATING AWD OFF APPEARED IN THE DIC. AND A NOTIFICATION FOR AN ISSUE WITH THE EMISSIONS SYSTEM ALSO APPEARED. *JS
Additional Notes:
2017 GMC ACADIA DENALI. CONSUMER WRITES IN REGARDS TO MECHANICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE WAS RUNNING VERY LOUD AND ROUGH UPON INITIAL START UP. THE CHECK ENGINE AND SERVICE ELECTRIC PARKING BRAKE LIGHT ILLUMINATED. SERVICE PARKING BRAKE APPEARED ON THE DIC, A MESSAGE STATING AWD OFF APPEARED IN THE DIC. AND A NOTIFICATION FOR AN ISSUE WITH THE EMISSIONS SYSTEM ALSO APPEARED. *JS
Mfg Campaign: 11074770
Recall Date: Feb 28, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHTS ARE DIM TO THE POINT OF BEING DANGEROUS. DEALER CONFIRMS THAT ALL 2017 ACADIA ARE LIKE THIS. THIS IS BY NO MEANS THE FIRST COMPLAINT ABOUT THIS ISSUE. AN ACCIDENT WAITING TO HAPPEN.
Corrective Action:
HEADLIGHTS ARE DIM TO THE POINT OF BEING DANGEROUS. DEALER CONFIRMS THAT ALL 2017 ACADIA ARE LIKE THIS. THIS IS BY NO MEANS THE FIRST COMPLAINT ABOUT THIS ISSUE. AN ACCIDENT WAITING TO HAPPEN.
Additional Notes:
HEADLIGHTS ARE DIM TO THE POINT OF BEING DANGEROUS. DEALER CONFIRMS THAT ALL 2017 ACADIA ARE LIKE THIS. THIS IS BY NO MEANS THE FIRST COMPLAINT ABOUT THIS ISSUE. AN ACCIDENT WAITING TO HAPPEN.
Mfg Campaign: 11075205
Recall Date: Feb 27, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE ADAPTIVE CRUISE CONTROL (ACC) IN MY 2017 ACADIA DENALI WILL SHUT OFF AND EVEN CAUSE THE VEHICLE TO BREAK FOR NO REASON. THIS HAS HAPPENED NUMEROUS TIMES, EVEN WITH NO OTHER VEHICLE ON THE ROAD OR OBSTACLES IN THE ROAD. WHEN IT HAPPENS THE ACC WILL SHUT OFF, YOU WILL HEAR TWO DISTINCT CHIMES AND YOU WILL SEE A MESSAGE SAYING, 'ADAPTIVE CRUISE CONTROL DISENGAGED'. AFTER THIS HAPPENS YOU WILL NOT BE ABLE TO REENGAGE THE ACC AND IF YOU TRY THE VEHICLE WILL DISPLAY A MESSAGE THAT SAYS 'TEMPORARILY UNAVAILABLE.' I HAVE HAD IT TO THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE STATED THEY DON'T KNOW WHY IT WOULD HAPPEN, AND CANNOT DO ANYTHING UNLESS THEY CAN DUPLICATE IT. IT HAPPENS A LOT BUT THE DEALERSHIP AND GMC SAY THERE IS NO PROBLEM. THE FIRST TIME THIS HAPPENED IT ALMOST CAUSED MY WIFE TO WRECK, SINCE THE ACC SHUT OFF AND APPLIED BRAKES WITH NO OTHER CAR ON THE ROAD, BADLY STARTLING HER, AND SHE THOUGHT SHE HAD HIT SOMETHING. I EVEN HAVE A VIDEO OF THE ACC SHOWING 'TEMPORARILY UNAVAILABLE' AFTER ONE OCCASION IT SHUT OFF AND SLOWED THE VEHICLE. IN THIS INSTANCE THERE WERE NO CAR IN FRONT OF ME OR ON EITHER SIDE, BUT THERE WAS ONE BEHIND ME WHO I AM SURE WAS NOT HAPPY WHEN THE VEHICLE IN FRONT OF HIM BRAKED FOR NO REASON. A GMC REPRESENTATIVE TOLD ME I CAN HAVE ALL THE VIDEO I WANT, BUT IT 'DOESN'T MATTER AND WON'T CHANGE ANYTHING'. THE DEALERSHIP DID DO A COMPLETE DIAGNOSTIC ON ONE OCCASION AND FOUND EVIDENCE THAT THE ACC HAD SHUT OFF, BUT THE CODE DID NOT SAY WHY IT SHUT OFF. THIS HAS HAPPENED AT DIFFERENT SPEEDS RANGE FROM 55 TO 75 MPH. WE HAVE HAD IT HAPPEN THREE TIMES IN A 30 MINUTE PERIOD AND DROVE FOR A MONTH WITHOUT IT HAPPENING. THIS CAUSES AN UNSAFE DRIVING EXPERIENCE AND SHOULD BE FIXED OR THE VEHICLE REPLACED. I HAVE FOUND OTHER PEOPLE ONLINE WHO HAVE EXPERIENCED THIS, BUT THERE ARE NOT ENOUGH OF US TO WARRANT GMC DOING ANYTHING.
Corrective Action:
THE ADAPTIVE CRUISE CONTROL (ACC) IN MY 2017 ACADIA DENALI WILL SHUT OFF AND EVEN CAUSE THE VEHICLE TO BREAK FOR NO REASON. THIS HAS HAPPENED NUMEROUS TIMES, EVEN WITH NO OTHER VEHICLE ON THE ROAD OR OBSTACLES IN THE ROAD. WHEN IT HAPPENS THE ACC WILL SHUT OFF, YOU WILL HEAR TWO DISTINCT CHIMES AND YOU WILL SEE A MESSAGE SAYING, 'ADAPTIVE CRUISE CONTROL DISENGAGED'. AFTER THIS HAPPENS YOU WILL NOT BE ABLE TO REENGAGE THE ACC AND IF YOU TRY THE VEHICLE WILL DISPLAY A MESSAGE THAT SAYS 'TEMPORARILY UNAVAILABLE.' I HAVE HAD IT TO THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE STATED THEY DON'T KNOW WHY IT WOULD HAPPEN, AND CANNOT DO ANYTHING UNLESS THEY CAN DUPLICATE IT. IT HAPPENS A LOT BUT THE DEALERSHIP AND GMC SAY THERE IS NO PROBLEM. THE FIRST TIME THIS HAPPENED IT ALMOST CAUSED MY WIFE TO WRECK, SINCE THE ACC SHUT OFF AND APPLIED BRAKES WITH NO OTHER CAR ON THE ROAD, BADLY STARTLING HER, AND SHE THOUGHT SHE HAD HIT SOMETHING. I EVEN HAVE A VIDEO OF THE ACC SHOWING 'TEMPORARILY UNAVAILABLE' AFTER ONE OCCASION IT SHUT OFF AND SLOWED THE VEHICLE. IN THIS INSTANCE THERE WERE NO CAR IN FRONT OF ME OR ON EITHER SIDE, BUT THERE WAS ONE BEHIND ME WHO I AM SURE WAS NOT HAPPY WHEN THE VEHICLE IN FRONT OF HIM BRAKED FOR NO REASON. A GMC REPRESENTATIVE TOLD ME I CAN HAVE ALL THE VIDEO I WANT, BUT IT 'DOESN'T MATTER AND WON'T CHANGE ANYTHING'. THE DEALERSHIP DID DO A COMPLETE DIAGNOSTIC ON ONE OCCASION AND FOUND EVIDENCE THAT THE ACC HAD SHUT OFF, BUT THE CODE DID NOT SAY WHY IT SHUT OFF. THIS HAS HAPPENED AT DIFFERENT SPEEDS RANGE FROM 55 TO 75 MPH. WE HAVE HAD IT HAPPEN THREE TIMES IN A 30 MINUTE PERIOD AND DROVE FOR A MONTH WITHOUT IT HAPPENING. THIS CAUSES AN UNSAFE DRIVING EXPERIENCE AND SHOULD BE FIXED OR THE VEHICLE REPLACED. I HAVE FOUND OTHER PEOPLE ONLINE WHO HAVE EXPERIENCED THIS, BUT THERE ARE NOT ENOUGH OF US TO WARRANT GMC DOING ANYTHING.
Additional Notes:
THE ADAPTIVE CRUISE CONTROL (ACC) IN MY 2017 ACADIA DENALI WILL SHUT OFF AND EVEN CAUSE THE VEHICLE TO BREAK FOR NO REASON. THIS HAS HAPPENED NUMEROUS TIMES, EVEN WITH NO OTHER VEHICLE ON THE ROAD OR OBSTACLES IN THE ROAD. WHEN IT HAPPENS THE ACC WILL SHUT OFF, YOU WILL HEAR TWO DISTINCT CHIMES AND YOU WILL SEE A MESSAGE SAYING, 'ADAPTIVE CRUISE CONTROL DISENGAGED'. AFTER THIS HAPPENS YOU WILL NOT BE ABLE TO REENGAGE THE ACC AND IF YOU TRY THE VEHICLE WILL DISPLAY A MESSAGE THAT SAYS 'TEMPORARILY UNAVAILABLE.' I HAVE HAD IT TO THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE STATED THEY DON'T KNOW WHY IT WOULD HAPPEN, AND CANNOT DO ANYTHING UNLESS THEY CAN DUPLICATE IT. IT HAPPENS A LOT BUT THE DEALERSHIP AND GMC SAY THERE IS NO PROBLEM. THE FIRST TIME THIS HAPPENED IT ALMOST CAUSED MY WIFE TO WRECK, SINCE THE ACC SHUT OFF AND APPLIED BRAKES WITH NO OTHER CAR ON THE ROAD, BADLY STARTLING HER, AND SHE THOUGHT SHE HAD HIT SOMETHING. I EVEN HAVE A VIDEO OF THE ACC SHOWING 'TEMPORARILY UNAVAILABLE' AFTER ONE OCCASION IT SHUT OFF AND SLOWED THE VEHICLE. IN THIS INSTANCE THERE WERE NO CAR IN FRONT OF ME OR ON EITHER SIDE, BUT THERE WAS ONE BEHIND ME WHO I AM SURE WAS NOT HAPPY WHEN THE VEHICLE IN FRONT OF HIM BRAKED FOR NO REASON. A GMC REPRESENTATIVE TOLD ME I CAN HAVE ALL THE VIDEO I WANT, BUT IT 'DOESN'T MATTER AND WON'T CHANGE ANYTHING'. THE DEALERSHIP DID DO A COMPLETE DIAGNOSTIC ON ONE OCCASION AND FOUND EVIDENCE THAT THE ACC HAD SHUT OFF, BUT THE CODE DID NOT SAY WHY IT SHUT OFF. THIS HAS HAPPENED AT DIFFERENT SPEEDS RANGE FROM 55 TO 75 MPH. WE HAVE HAD IT HAPPEN THREE TIMES IN A 30 MINUTE PERIOD AND DROVE FOR A MONTH WITHOUT IT HAPPENING. THIS CAUSES AN UNSAFE DRIVING EXPERIENCE AND SHOULD BE FIXED OR THE VEHICLE REPLACED. I HAVE FOUND OTHER PEOPLE ONLINE WHO HAVE EXPERIENCED THIS, BUT THERE ARE NOT ENOUGH OF US TO WARRANT GMC DOING ANYTHING.
Mfg Campaign: 11072911
Recall Date: Feb 14, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER RELEASING ELECTRONIC PARKING BRAKE, THE SERVICE PARKING BRAKE LIGHT COMES ON AND THE PARKING BRAKE LIGHT FLASHES. PARKING BRAKE IS NO LONGER OPERATIONAL.
Corrective Action:
AFTER RELEASING ELECTRONIC PARKING BRAKE, THE SERVICE PARKING BRAKE LIGHT COMES ON AND THE PARKING BRAKE LIGHT FLASHES. PARKING BRAKE IS NO LONGER OPERATIONAL.
Additional Notes:
AFTER RELEASING ELECTRONIC PARKING BRAKE, THE SERVICE PARKING BRAKE LIGHT COMES ON AND THE PARKING BRAKE LIGHT FLASHES. PARKING BRAKE IS NO LONGER OPERATIONAL.
Mfg Campaign: 11065565
Recall Date: Jan 28, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HIGH HORN EFFORT - HORN DOES NOT ACTIVATE WHEN PRESSED ON. DRIVER HAS BEEN UNABLE TO NOTIFY OTHER CARS COMING INTO THEIR LANE. CONCERNED THAT THEY WILL BE UNABLE TO AVOID AN ACCIDENT. TOOK DELIVERY OF VEHICLE ON 01SEP2017 WITH THIS AS A KNOWN ISSUE. HAVE NOT HAD ANY RESOLUTION UNTIL VEHICLE WENT INTO SERVICE AROUND 09JAN18. BULLETIN ISSUED TO REPLACE WIRE HARNESS. THIS NEW WIRE HARNESS DID NOT IMPROVE THE CONDITION AT ALL - MAY EVEN BE WORSE THAN BEFORE. THIS IS A SAFETY ISSUE - GM NEEDS TO ADDRESS THIS IMMEDIATELY. THIS IS EITHER DUE TO THE DRIVER AIRBAG CUSHION PACK HEIGHT OR WIRE HARNESS LIMITING HORN TRAVEL.
Corrective Action:
HIGH HORN EFFORT - HORN DOES NOT ACTIVATE WHEN PRESSED ON. DRIVER HAS BEEN UNABLE TO NOTIFY OTHER CARS COMING INTO THEIR LANE. CONCERNED THAT THEY WILL BE UNABLE TO AVOID AN ACCIDENT. TOOK DELIVERY OF VEHICLE ON 01SEP2017 WITH THIS AS A KNOWN ISSUE. HAVE NOT HAD ANY RESOLUTION UNTIL VEHICLE WENT INTO SERVICE AROUND 09JAN18. BULLETIN ISSUED TO REPLACE WIRE HARNESS. THIS NEW WIRE HARNESS DID NOT IMPROVE THE CONDITION AT ALL - MAY EVEN BE WORSE THAN BEFORE. THIS IS A SAFETY ISSUE - GM NEEDS TO ADDRESS THIS IMMEDIATELY. THIS IS EITHER DUE TO THE DRIVER AIRBAG CUSHION PACK HEIGHT OR WIRE HARNESS LIMITING HORN TRAVEL.
Additional Notes:
HIGH HORN EFFORT - HORN DOES NOT ACTIVATE WHEN PRESSED ON. DRIVER HAS BEEN UNABLE TO NOTIFY OTHER CARS COMING INTO THEIR LANE. CONCERNED THAT THEY WILL BE UNABLE TO AVOID AN ACCIDENT. TOOK DELIVERY OF VEHICLE ON 01SEP2017 WITH THIS AS A KNOWN ISSUE. HAVE NOT HAD ANY RESOLUTION UNTIL VEHICLE WENT INTO SERVICE AROUND 09JAN18. BULLETIN ISSUED TO REPLACE WIRE HARNESS. THIS NEW WIRE HARNESS DID NOT IMPROVE THE CONDITION AT ALL - MAY EVEN BE WORSE THAN BEFORE. THIS IS A SAFETY ISSUE - GM NEEDS TO ADDRESS THIS IMMEDIATELY. THIS IS EITHER DUE TO THE DRIVER AIRBAG CUSHION PACK HEIGHT OR WIRE HARNESS LIMITING HORN TRAVEL.
Mfg Campaign: 11063524
Recall Date: Jan 18, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
AS MUCH AS I LOVE THE VEHICLE AS A WHOLE, IT UNFORTUNATELY HAS THE WORST HEADLIGHTS I HAVE EXPERIENCED IN ANY VEHICLE THAT I HAVE EVER DRIVEN. AS SOMEONE WHO HAS PERFECT VISION, I OFTEN FIND MYSELF SQUINTING TO SEE THE ROAD AHEAD OF ME AND VARIOUS SIGNS. IT HAS GOTTEN TO THE POINT WHERE I HAVE RESORTED TO DRIVING WITH MY HIGH BEAMS ON, JUST SO I CAN SEE WHERE I'M GOING IN CITY STREETS, HIGHWAY DRIVING, AND MAKING TURNS. I'VE NEVER HAD THIS ISSUE WITH ANY OTHER VEHICLE THAT I HAVE DRIVEN AND THE UNFORTUNATE THING IS THAT MY FATHER HAS NEARLY THE SAME IDENTICAL VEHICLE AS ME AND IS EQUALLY DISSATISFIED WITH THE HEADLIGHTS. I WOULD CONSIDER THESE AS DANGEROUS AS ANYTHING TO DRIVER, PEDESTRIAN, AND PROPERTY RELATED SAFETY. I WOULD STRONGLY URGE THAT IF GM DOES NOT STEP UP AND CORRECT THIS DANGEROUS OBSTACLE TO MY LIFE, THEN I WOULD STRONGLY URGE AN INVESTIGATION AND AN IMMEDIATE RECALL OF THIS VEHICLE BY THIS ORGANIZATION.
Corrective Action:
AS MUCH AS I LOVE THE VEHICLE AS A WHOLE, IT UNFORTUNATELY HAS THE WORST HEADLIGHTS I HAVE EXPERIENCED IN ANY VEHICLE THAT I HAVE EVER DRIVEN. AS SOMEONE WHO HAS PERFECT VISION, I OFTEN FIND MYSELF SQUINTING TO SEE THE ROAD AHEAD OF ME AND VARIOUS SIGNS. IT HAS GOTTEN TO THE POINT WHERE I HAVE RESORTED TO DRIVING WITH MY HIGH BEAMS ON, JUST SO I CAN SEE WHERE I'M GOING IN CITY STREETS, HIGHWAY DRIVING, AND MAKING TURNS. I'VE NEVER HAD THIS ISSUE WITH ANY OTHER VEHICLE THAT I HAVE DRIVEN AND THE UNFORTUNATE THING IS THAT MY FATHER HAS NEARLY THE SAME IDENTICAL VEHICLE AS ME AND IS EQUALLY DISSATISFIED WITH THE HEADLIGHTS. I WOULD CONSIDER THESE AS DANGEROUS AS ANYTHING TO DRIVER, PEDESTRIAN, AND PROPERTY RELATED SAFETY. I WOULD STRONGLY URGE THAT IF GM DOES NOT STEP UP AND CORRECT THIS DANGEROUS OBSTACLE TO MY LIFE, THEN I WOULD STRONGLY URGE AN INVESTIGATION AND AN IMMEDIATE RECALL OF THIS VEHICLE BY THIS ORGANIZATION.
Additional Notes:
AS MUCH AS I LOVE THE VEHICLE AS A WHOLE, IT UNFORTUNATELY HAS THE WORST HEADLIGHTS I HAVE EXPERIENCED IN ANY VEHICLE THAT I HAVE EVER DRIVEN. AS SOMEONE WHO HAS PERFECT VISION, I OFTEN FIND MYSELF SQUINTING TO SEE THE ROAD AHEAD OF ME AND VARIOUS SIGNS. IT HAS GOTTEN TO THE POINT WHERE I HAVE RESORTED TO DRIVING WITH MY HIGH BEAMS ON, JUST SO I CAN SEE WHERE I'M GOING IN CITY STREETS, HIGHWAY DRIVING, AND MAKING TURNS. I'VE NEVER HAD THIS ISSUE WITH ANY OTHER VEHICLE THAT I HAVE DRIVEN AND THE UNFORTUNATE THING IS THAT MY FATHER HAS NEARLY THE SAME IDENTICAL VEHICLE AS ME AND IS EQUALLY DISSATISFIED WITH THE HEADLIGHTS. I WOULD CONSIDER THESE AS DANGEROUS AS ANYTHING TO DRIVER, PEDESTRIAN, AND PROPERTY RELATED SAFETY. I WOULD STRONGLY URGE THAT IF GM DOES NOT STEP UP AND CORRECT THIS DANGEROUS OBSTACLE TO MY LIFE, THEN I WOULD STRONGLY URGE AN INVESTIGATION AND AN IMMEDIATE RECALL OF THIS VEHICLE BY THIS ORGANIZATION.
Mfg Campaign: 11061029
Recall Date: Jan 7, 2018
General Motors, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHT HIGH BEAM LIGHT PATTERN IS A VERY DIM AND NARROW FOCUSED BEAM AND DOES NOT ALLOW ENOUGH SIDE TO SIDE ILLUMINATION. THE LEFT AND RIGHT SIDE LIGHTING IS VIRTUALLY NON-EXISTENT ON WET ROADS WHEN THE HIGH BEAMS ARE ON. THE HIGH BEAMS ALSO CONVERGE TO A SMALL NARROW SPOT ON THE ROADWAY. THE LACK OF EFFECTIVE LEFT AND RIGHT SIDE ROAD LIGHTING IS A SAFETY ISSUE AS IT IS EXTREMELY DIFFICULT TO SEE PEOPLE OR OBJECTS.ON THE SIDE OF THE ROAD. ALSO, THE LOW BEAMS LACK SUFFICIENT.BRIGHTNESS ALTHOUGH THE LEFT AND RIGHT SIDE LIGHT PATTERN IS SUFFICIENT. ALTHOUGH MY COMPLAINT WAS ESCALATED TO A GMC SENIOR ADVISOR, NO ACTION WAS TAKEN BY GMC. THE ADVISOR STATED, "WORKS AS DESIGNED". NO ALTERNATIVE BULB OR AFTER MARKET LIGHTING WAS RECOMMENDED BY GMC AS I WAS TOLD THIS WOULD VOID THE WARRANTY. THE SAFETY CONCERNS MY FAMILY AND I FEEL ABOUT THE VEHICLES HEADLIGHTS WERE DISMISSED BY THE COMPANY.
Corrective Action:
THE HEADLIGHT HIGH BEAM LIGHT PATTERN IS A VERY DIM AND NARROW FOCUSED BEAM AND DOES NOT ALLOW ENOUGH SIDE TO SIDE ILLUMINATION. THE LEFT AND RIGHT SIDE LIGHTING IS VIRTUALLY NON-EXISTENT ON WET ROADS WHEN THE HIGH BEAMS ARE ON. THE HIGH BEAMS ALSO CONVERGE TO A SMALL NARROW SPOT ON THE ROADWAY. THE LACK OF EFFECTIVE LEFT AND RIGHT SIDE ROAD LIGHTING IS A SAFETY ISSUE AS IT IS EXTREMELY DIFFICULT TO SEE PEOPLE OR OBJECTS.ON THE SIDE OF THE ROAD. ALSO, THE LOW BEAMS LACK SUFFICIENT.BRIGHTNESS ALTHOUGH THE LEFT AND RIGHT SIDE LIGHT PATTERN IS SUFFICIENT. ALTHOUGH MY COMPLAINT WAS ESCALATED TO A GMC SENIOR ADVISOR, NO ACTION WAS TAKEN BY GMC. THE ADVISOR STATED, "WORKS AS DESIGNED". NO ALTERNATIVE BULB OR AFTER MARKET LIGHTING WAS RECOMMENDED BY GMC AS I WAS TOLD THIS WOULD VOID THE WARRANTY. THE SAFETY CONCERNS MY FAMILY AND I FEEL ABOUT THE VEHICLES HEADLIGHTS WERE DISMISSED BY THE COMPANY.
Additional Notes:
THE HEADLIGHT HIGH BEAM LIGHT PATTERN IS A VERY DIM AND NARROW FOCUSED BEAM AND DOES NOT ALLOW ENOUGH SIDE TO SIDE ILLUMINATION. THE LEFT AND RIGHT SIDE LIGHTING IS VIRTUALLY NON-EXISTENT ON WET ROADS WHEN THE HIGH BEAMS ARE ON. THE HIGH BEAMS ALSO CONVERGE TO A SMALL NARROW SPOT ON THE ROADWAY. THE LACK OF EFFECTIVE LEFT AND RIGHT SIDE ROAD LIGHTING IS A SAFETY ISSUE AS IT IS EXTREMELY DIFFICULT TO SEE PEOPLE OR OBJECTS.ON THE SIDE OF THE ROAD. ALSO, THE LOW BEAMS LACK SUFFICIENT.BRIGHTNESS ALTHOUGH THE LEFT AND RIGHT SIDE LIGHT PATTERN IS SUFFICIENT. ALTHOUGH MY COMPLAINT WAS ESCALATED TO A GMC SENIOR ADVISOR, NO ACTION WAS TAKEN BY GMC. THE ADVISOR STATED, "WORKS AS DESIGNED". NO ALTERNATIVE BULB OR AFTER MARKET LIGHTING WAS RECOMMENDED BY GMC AS I WAS TOLD THIS WOULD VOID THE WARRANTY. THE SAFETY CONCERNS MY FAMILY AND I FEEL ABOUT THE VEHICLES HEADLIGHTS WERE DISMISSED BY THE COMPANY.
Mfg Campaign: 11058405
Recall Date: Jan 3, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE SHIFTS VERY HARSHLY BETWEEN SECOND AND THIRD GEARS WHEN ACCELERATING. SOMETIMES IT IS SO HARSH THAT IT SLAMS YOU BACK IN THE SEAT. THE DEALER SAYS THAT IT IS "NORMAL". IT BEGAN AFTER OWNING THE VEHICLE FOR ONE FULL YEAR.
Corrective Action:
THE VEHICLE SHIFTS VERY HARSHLY BETWEEN SECOND AND THIRD GEARS WHEN ACCELERATING. SOMETIMES IT IS SO HARSH THAT IT SLAMS YOU BACK IN THE SEAT. THE DEALER SAYS THAT IT IS "NORMAL". IT BEGAN AFTER OWNING THE VEHICLE FOR ONE FULL YEAR.
Additional Notes:
THE VEHICLE SHIFTS VERY HARSHLY BETWEEN SECOND AND THIRD GEARS WHEN ACCELERATING. SOMETIMES IT IS SO HARSH THAT IT SLAMS YOU BACK IN THE SEAT. THE DEALER SAYS THAT IT IS "NORMAL". IT BEGAN AFTER OWNING THE VEHICLE FOR ONE FULL YEAR.
Mfg Campaign: 11058128
Recall Date: Jan 2, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
2 INSTANCES WITHIN A 2 WEEK PERIOD. ON 12/13/2017 VEHICLE IS BEING DRIVEN AND ENGINE POWER IS LOST AND CAR TURNS OFF WE HAD TO PULL OVER SIDE OF THE ROAD WHEN TRYING TO RESTART THE CAR IT SPUTTERS AND WONT START.. 2ND INSTANCE ON 12/24/2017 CAR WAS ONCE CAR WAS PUT IN GEAR IT STALLED WOULD NOT RESTART OR EVEN TURN OVER. DEALER REPLACED BATTERY AND FUEL PUMP REGULATOR MODULE THE 1ST TIME. 2ND TIME DEALER DOES NOT KNOW WHAT THE PROBLEM IS.
Corrective Action:
2 INSTANCES WITHIN A 2 WEEK PERIOD. ON 12/13/2017 VEHICLE IS BEING DRIVEN AND ENGINE POWER IS LOST AND CAR TURNS OFF WE HAD TO PULL OVER SIDE OF THE ROAD WHEN TRYING TO RESTART THE CAR IT SPUTTERS AND WONT START.. 2ND INSTANCE ON 12/24/2017 CAR WAS ONCE CAR WAS PUT IN GEAR IT STALLED WOULD NOT RESTART OR EVEN TURN OVER. DEALER REPLACED BATTERY AND FUEL PUMP REGULATOR MODULE THE 1ST TIME. 2ND TIME DEALER DOES NOT KNOW WHAT THE PROBLEM IS.
Additional Notes:
2 INSTANCES WITHIN A 2 WEEK PERIOD. ON 12/13/2017 VEHICLE IS BEING DRIVEN AND ENGINE POWER IS LOST AND CAR TURNS OFF WE HAD TO PULL OVER SIDE OF THE ROAD WHEN TRYING TO RESTART THE CAR IT SPUTTERS AND WONT START.. 2ND INSTANCE ON 12/24/2017 CAR WAS ONCE CAR WAS PUT IN GEAR IT STALLED WOULD NOT RESTART OR EVEN TURN OVER. DEALER REPLACED BATTERY AND FUEL PUMP REGULATOR MODULE THE 1ST TIME. 2ND TIME DEALER DOES NOT KNOW WHAT THE PROBLEM IS.
Mfg Campaign: 11056575
Recall Date: Dec 26, 2017
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