Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N232404980
Recall Date: May 10, 2023
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2015-2018 GMC Canyon, 2016-2017 Buick Envision, 2016-2018 Chevrolet Colorado and Malibu, 2017-2018 GMC Acadia, 2018 Buick LaCrosse, Cadillac ATS, Chevrolet Equinox, and GMC Terrain vehicles. The high pressure fuel pump may detach from its mounting flange, possibly resulting in the pump damaging the high pressure fuel line.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18188 18268
Recall Date: May 31, 2018
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17329
Recall Date: Aug 22, 2017
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain model year 2017 Cadillac XT5 vehicles manufactured April 16, 2016, to May 9, 2016, and 2017 GMC Acadia vehicles manufactured April 19, 2016, to April 22, 2016. The front brake calipers may have a torn or misaligned caliper piston seal which may allow brake fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16096
Recall Date: Nov 4, 2016
Consumer Complaints
860 ComplaintsGeneral Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE REQUESTED AT LEAST 4 TIMES FOR REPAIR OF MY CAR 2017 ACADIA. SEVERAL CAUTION LIGHT ON THE DASHBOARD COMES ON INCLUDING THE ENGINE SENSOR(MALFUNCTION INDICATOR LAMP). WHILE DRIVING THE CAR IT LOOSES POWER TO ACCELERATE. WHEN PRESSING THE GAS PEDAL THE CAR STALLS. THIS ISSUE HAS HAPPENED ON BOTH THE HIGHWAY AND CITY. THERE HAVE ALSO BEEN TIMES WHEN TURNING INTO A PARKING LOT I HAVE FELT SOME VIBRATION. ADDITIONALLY, THE CAR DASHBOARD GIVES OUT COMMANDS FOR PUTTING THE CAR IN PARK AFTER IT IS STATIONARY.
Corrective Action:
I HAVE REQUESTED AT LEAST 4 TIMES FOR REPAIR OF MY CAR 2017 ACADIA. SEVERAL CAUTION LIGHT ON THE DASHBOARD COMES ON INCLUDING THE ENGINE SENSOR(MALFUNCTION INDICATOR LAMP). WHILE DRIVING THE CAR IT LOOSES POWER TO ACCELERATE. WHEN PRESSING THE GAS PEDAL THE CAR STALLS. THIS ISSUE HAS HAPPENED ON BOTH THE HIGHWAY AND CITY. THERE HAVE ALSO BEEN TIMES WHEN TURNING INTO A PARKING LOT I HAVE FELT SOME VIBRATION. ADDITIONALLY, THE CAR DASHBOARD GIVES OUT COMMANDS FOR PUTTING THE CAR IN PARK AFTER IT IS STATIONARY.
Additional Notes:
I HAVE REQUESTED AT LEAST 4 TIMES FOR REPAIR OF MY CAR 2017 ACADIA. SEVERAL CAUTION LIGHT ON THE DASHBOARD COMES ON INCLUDING THE ENGINE SENSOR(MALFUNCTION INDICATOR LAMP). WHILE DRIVING THE CAR IT LOOSES POWER TO ACCELERATE. WHEN PRESSING THE GAS PEDAL THE CAR STALLS. THIS ISSUE HAS HAPPENED ON BOTH THE HIGHWAY AND CITY. THERE HAVE ALSO BEEN TIMES WHEN TURNING INTO A PARKING LOT I HAVE FELT SOME VIBRATION. ADDITIONALLY, THE CAR DASHBOARD GIVES OUT COMMANDS FOR PUTTING THE CAR IN PARK AFTER IT IS STATIONARY.
Mfg Campaign: 11123398
Recall Date: Aug 30, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN THE CAR IS PARKED ON A FLAT SURFACE (INSIDE THE GARAGE, PARKING GARAGE, PARKING LOT), THE CAR WILL DISPLAY "SHIFT TO PARK" WHEN IT IS ALREADY IN PARK. THE ACCESSORIES STAY ON UNTIL THE DRIVER IS ABLE TO GET THE CAR'S COMPUTER TO NOTICE THE CAR IS IN PARK.
Corrective Action:
WHEN THE CAR IS PARKED ON A FLAT SURFACE (INSIDE THE GARAGE, PARKING GARAGE, PARKING LOT), THE CAR WILL DISPLAY "SHIFT TO PARK" WHEN IT IS ALREADY IN PARK. THE ACCESSORIES STAY ON UNTIL THE DRIVER IS ABLE TO GET THE CAR'S COMPUTER TO NOTICE THE CAR IS IN PARK.
Additional Notes:
WHEN THE CAR IS PARKED ON A FLAT SURFACE (INSIDE THE GARAGE, PARKING GARAGE, PARKING LOT), THE CAR WILL DISPLAY "SHIFT TO PARK" WHEN IT IS ALREADY IN PARK. THE ACCESSORIES STAY ON UNTIL THE DRIVER IS ABLE TO GET THE CAR'S COMPUTER TO NOTICE THE CAR IS IN PARK.
Mfg Campaign: 11120893
Recall Date: Aug 19, 2018
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO THE OFF POSITION WITH THE ENGINE DEPOWERED HOWEVER, THE ELECTRICAL FUNCTIONS CONTINUE TO FUNCTION. THE BRAKE ASSIST AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. DISCOVERY CHEVROLET BUICK GMC (2705 US-421, BOONE, NC) WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE WAS NOT REPAIRED HOWEVER, THE GMC MANUFACTURER INFORMED THE TECHNICIANS TO TIGHTEN THE TENSIONER CABLE TO TEMPORARILY REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.KH
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO THE OFF POSITION WITH THE ENGINE DEPOWERED HOWEVER, THE ELECTRICAL FUNCTIONS CONTINUE TO FUNCTION. THE BRAKE ASSIST AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. DISCOVERY CHEVROLET BUICK GMC (2705 US-421, BOONE, NC) WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE WAS NOT REPAIRED HOWEVER, THE GMC MANUFACTURER INFORMED THE TECHNICIANS TO TIGHTEN THE TENSIONER CABLE TO TEMPORARILY REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.KH
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO THE OFF POSITION WITH THE ENGINE DEPOWERED HOWEVER, THE ELECTRICAL FUNCTIONS CONTINUE TO FUNCTION. THE BRAKE ASSIST AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. DISCOVERY CHEVROLET BUICK GMC (2705 US-421, BOONE, NC) WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE WAS NOT REPAIRED HOWEVER, THE GMC MANUFACTURER INFORMED THE TECHNICIANS TO TIGHTEN THE TENSIONER CABLE TO TEMPORARILY REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.KH
Mfg Campaign: 11120378
Recall Date: Aug 16, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO THE OFF POSITION WITH THE ENGINE DEPOWERED HOWEVER, THE ELECTRICAL FUNCTIONS CONTINUE TO FUNCTION. THE BRAKE ASSIST AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. DISCOVERY CHEVROLET BUICK GMC (2705 US-421, BOONE, NC) WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE WAS NOT REPAIRED HOWEVER, THE GMC MANUFACTURER INFORMED THE TECHNICIANS TO TIGHTEN THE TENSIONER CABLE TO TEMPORARILY REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.KH
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO THE OFF POSITION WITH THE ENGINE DEPOWERED HOWEVER, THE ELECTRICAL FUNCTIONS CONTINUE TO FUNCTION. THE BRAKE ASSIST AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. DISCOVERY CHEVROLET BUICK GMC (2705 US-421, BOONE, NC) WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE WAS NOT REPAIRED HOWEVER, THE GMC MANUFACTURER INFORMED THE TECHNICIANS TO TIGHTEN THE TENSIONER CABLE TO TEMPORARILY REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.KH
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED INTO THE OFF POSITION WITH THE ENGINE DEPOWERED HOWEVER, THE ELECTRICAL FUNCTIONS CONTINUE TO FUNCTION. THE BRAKE ASSIST AND STEERING ASSIST WARNING INDICATORS ILLUMINATED. DISCOVERY CHEVROLET BUICK GMC (2705 US-421, BOONE, NC) WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE WAS NOT REPAIRED HOWEVER, THE GMC MANUFACTURER INFORMED THE TECHNICIANS TO TIGHTEN THE TENSIONER CABLE TO TEMPORARILY REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.KH
Mfg Campaign: 11120378
Recall Date: Aug 16, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
PLACED THE VEHICLE IN PARK, IT WAS STATIONARY AND IT ROLLED FORWARD. MESSAGE IN THE INFO CENTER SAID "SHIFT TO PARK". I WAS PARKING IN A MALL PARKING LOT.THIS HAS OCCURRED 5 TIMES. I CAN PUSH THE GEARSHIFT BACK AND FORTH AND THEN IT CAN BE TURNED OFF AND THE MESSAGE WILL DISAPPEAR. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY ARE WAITING ON GM TO SEE WHAT CAN BE DONE. IT MAKES A SOUND WHEN IN MOTION AT SLOW SPEEDS ON A CITY STREET LIKE THE BACK NEEDS SHOCKS. IT SEEMS TO BOUNCE MORE THAN IT SHOULD.
Corrective Action:
PLACED THE VEHICLE IN PARK, IT WAS STATIONARY AND IT ROLLED FORWARD. MESSAGE IN THE INFO CENTER SAID "SHIFT TO PARK". I WAS PARKING IN A MALL PARKING LOT.THIS HAS OCCURRED 5 TIMES. I CAN PUSH THE GEARSHIFT BACK AND FORTH AND THEN IT CAN BE TURNED OFF AND THE MESSAGE WILL DISAPPEAR. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY ARE WAITING ON GM TO SEE WHAT CAN BE DONE. IT MAKES A SOUND WHEN IN MOTION AT SLOW SPEEDS ON A CITY STREET LIKE THE BACK NEEDS SHOCKS. IT SEEMS TO BOUNCE MORE THAN IT SHOULD.
Additional Notes:
PLACED THE VEHICLE IN PARK, IT WAS STATIONARY AND IT ROLLED FORWARD. MESSAGE IN THE INFO CENTER SAID "SHIFT TO PARK". I WAS PARKING IN A MALL PARKING LOT.THIS HAS OCCURRED 5 TIMES. I CAN PUSH THE GEARSHIFT BACK AND FORTH AND THEN IT CAN BE TURNED OFF AND THE MESSAGE WILL DISAPPEAR. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY ARE WAITING ON GM TO SEE WHAT CAN BE DONE. IT MAKES A SOUND WHEN IN MOTION AT SLOW SPEEDS ON A CITY STREET LIKE THE BACK NEEDS SHOCKS. IT SEEMS TO BOUNCE MORE THAN IT SHOULD.
Mfg Campaign: 11118730
Recall Date: Aug 9, 2018
General Motors, Llc
Defect Description:
SUSPENSION
Potential Consequences:
PLACED THE VEHICLE IN PARK, IT WAS STATIONARY AND IT ROLLED FORWARD. MESSAGE IN THE INFO CENTER SAID "SHIFT TO PARK". I WAS PARKING IN A MALL PARKING LOT.THIS HAS OCCURRED 5 TIMES. I CAN PUSH THE GEARSHIFT BACK AND FORTH AND THEN IT CAN BE TURNED OFF AND THE MESSAGE WILL DISAPPEAR. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY ARE WAITING ON GM TO SEE WHAT CAN BE DONE. IT MAKES A SOUND WHEN IN MOTION AT SLOW SPEEDS ON A CITY STREET LIKE THE BACK NEEDS SHOCKS. IT SEEMS TO BOUNCE MORE THAN IT SHOULD.
Corrective Action:
PLACED THE VEHICLE IN PARK, IT WAS STATIONARY AND IT ROLLED FORWARD. MESSAGE IN THE INFO CENTER SAID "SHIFT TO PARK". I WAS PARKING IN A MALL PARKING LOT.THIS HAS OCCURRED 5 TIMES. I CAN PUSH THE GEARSHIFT BACK AND FORTH AND THEN IT CAN BE TURNED OFF AND THE MESSAGE WILL DISAPPEAR. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY ARE WAITING ON GM TO SEE WHAT CAN BE DONE. IT MAKES A SOUND WHEN IN MOTION AT SLOW SPEEDS ON A CITY STREET LIKE THE BACK NEEDS SHOCKS. IT SEEMS TO BOUNCE MORE THAN IT SHOULD.
Additional Notes:
PLACED THE VEHICLE IN PARK, IT WAS STATIONARY AND IT ROLLED FORWARD. MESSAGE IN THE INFO CENTER SAID "SHIFT TO PARK". I WAS PARKING IN A MALL PARKING LOT.THIS HAS OCCURRED 5 TIMES. I CAN PUSH THE GEARSHIFT BACK AND FORTH AND THEN IT CAN BE TURNED OFF AND THE MESSAGE WILL DISAPPEAR. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY ARE WAITING ON GM TO SEE WHAT CAN BE DONE. IT MAKES A SOUND WHEN IN MOTION AT SLOW SPEEDS ON A CITY STREET LIKE THE BACK NEEDS SHOCKS. IT SEEMS TO BOUNCE MORE THAN IT SHOULD.
Mfg Campaign: 11118730
Recall Date: Aug 9, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE THE VEHICLE WAS ENGAGED IN PARK WITH THE ENGINE RUNNING, IT INADVERTENTLY ROLLED AWAY. AS A RESULT, THE OCCUPANT WAS STRUCK BY THE DOOR AND THE VEHICLE RAN OVER THE OCCUPANT'S FOOT. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE CONTINUED TO ROLL AWAY AND REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,002. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE THE VEHICLE WAS ENGAGED IN PARK WITH THE ENGINE RUNNING, IT INADVERTENTLY ROLLED AWAY. AS A RESULT, THE OCCUPANT WAS STRUCK BY THE DOOR AND THE VEHICLE RAN OVER THE OCCUPANT'S FOOT. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE CONTINUED TO ROLL AWAY AND REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,002. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 GMC ACADIA. WHILE THE VEHICLE WAS ENGAGED IN PARK WITH THE ENGINE RUNNING, IT INADVERTENTLY ROLLED AWAY. AS A RESULT, THE OCCUPANT WAS STRUCK BY THE DOOR AND THE VEHICLE RAN OVER THE OCCUPANT'S FOOT. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE CONTINUED TO ROLL AWAY AND REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,002. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11118247
Recall Date: Aug 7, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE DISPLAYS "ACTION REQUIRED - SHIFT TO PARK" IN THE DASHBOARD INFORMATION CENTER WHEN THE GEAR SHIFT IS PUT INTO PARK AND THE IGNITION PUSH BUTTON IS PUSHED TO TURN THE VEHICLE OFF. THE ALARM SOUNDS REPEATEDLY AND THE AUXILIARY POWER STAYS ON. IF THE VEHICLE IS EXITED ALARMS SOUND AS IF THE KEY FOB WERE LEFT IN THE VEHICLE. IN ADDITION, THE AUXILIARY POWER STAYS ON (INCLUDING THE HEADLIGHTS IF IN AUTO MODE) INDEFINITELY. MY DEALERSHIP IS UNABLE TO FIX THIS PROBLEM FOR NEARLY TWO MONTHS AND HAS OTHER CUSTOMERS WITH THE SAME PROBLEM. GMC CUSTOMER ASSISTANCE HAS PROVIDED NO HELP.
Corrective Action:
VEHICLE DISPLAYS "ACTION REQUIRED - SHIFT TO PARK" IN THE DASHBOARD INFORMATION CENTER WHEN THE GEAR SHIFT IS PUT INTO PARK AND THE IGNITION PUSH BUTTON IS PUSHED TO TURN THE VEHICLE OFF. THE ALARM SOUNDS REPEATEDLY AND THE AUXILIARY POWER STAYS ON. IF THE VEHICLE IS EXITED ALARMS SOUND AS IF THE KEY FOB WERE LEFT IN THE VEHICLE. IN ADDITION, THE AUXILIARY POWER STAYS ON (INCLUDING THE HEADLIGHTS IF IN AUTO MODE) INDEFINITELY. MY DEALERSHIP IS UNABLE TO FIX THIS PROBLEM FOR NEARLY TWO MONTHS AND HAS OTHER CUSTOMERS WITH THE SAME PROBLEM. GMC CUSTOMER ASSISTANCE HAS PROVIDED NO HELP.
Additional Notes:
VEHICLE DISPLAYS "ACTION REQUIRED - SHIFT TO PARK" IN THE DASHBOARD INFORMATION CENTER WHEN THE GEAR SHIFT IS PUT INTO PARK AND THE IGNITION PUSH BUTTON IS PUSHED TO TURN THE VEHICLE OFF. THE ALARM SOUNDS REPEATEDLY AND THE AUXILIARY POWER STAYS ON. IF THE VEHICLE IS EXITED ALARMS SOUND AS IF THE KEY FOB WERE LEFT IN THE VEHICLE. IN ADDITION, THE AUXILIARY POWER STAYS ON (INCLUDING THE HEADLIGHTS IF IN AUTO MODE) INDEFINITELY. MY DEALERSHIP IS UNABLE TO FIX THIS PROBLEM FOR NEARLY TWO MONTHS AND HAS OTHER CUSTOMERS WITH THE SAME PROBLEM. GMC CUSTOMER ASSISTANCE HAS PROVIDED NO HELP.
Mfg Campaign: 11115629
Recall Date: Aug 3, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
TL* THE CONTACT OWNED A 2017 GMC ACADIA. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH, THE CONTACT ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL, BUT WAS UNSUCCESSFUL. THE CONTACT ALSO ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL BY DEPRESSING THE BRAKE PEDAL, BUT THAT FAILED AS WELL. THE CONTACT HAD TO STEER INTO A CONCRETE BARRIER TO STOP THE VEHICLE, WHICH CAUSED ALL THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER, RIBS, AND A BROKEN TOOTH, BUT DID NOT SEEK MEDICAL ATTENTION. POLICE REPORT NUMBER: 2018809633 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DEEMED A TOTAL LOSS. THE CAUSE OF THE CRUISE CONTROL FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: 8-4427699189 WAS OPENED. THE FAILURE MILEAGE WAS 27,200.
Corrective Action:
TL* THE CONTACT OWNED A 2017 GMC ACADIA. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH, THE CONTACT ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL, BUT WAS UNSUCCESSFUL. THE CONTACT ALSO ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL BY DEPRESSING THE BRAKE PEDAL, BUT THAT FAILED AS WELL. THE CONTACT HAD TO STEER INTO A CONCRETE BARRIER TO STOP THE VEHICLE, WHICH CAUSED ALL THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER, RIBS, AND A BROKEN TOOTH, BUT DID NOT SEEK MEDICAL ATTENTION. POLICE REPORT NUMBER: 2018809633 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DEEMED A TOTAL LOSS. THE CAUSE OF THE CRUISE CONTROL FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: 8-4427699189 WAS OPENED. THE FAILURE MILEAGE WAS 27,200.
Additional Notes:
TL* THE CONTACT OWNED A 2017 GMC ACADIA. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 60 MPH, THE CONTACT ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL, BUT WAS UNSUCCESSFUL. THE CONTACT ALSO ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL BY DEPRESSING THE BRAKE PEDAL, BUT THAT FAILED AS WELL. THE CONTACT HAD TO STEER INTO A CONCRETE BARRIER TO STOP THE VEHICLE, WHICH CAUSED ALL THE AIR BAGS TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT SHOULDER, RIBS, AND A BROKEN TOOTH, BUT DID NOT SEEK MEDICAL ATTENTION. POLICE REPORT NUMBER: 2018809633 WAS FILED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DEEMED A TOTAL LOSS. THE CAUSE OF THE CRUISE CONTROL FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CASE NUMBER: 8-4427699189 WAS OPENED. THE FAILURE MILEAGE WAS 27,200.
Mfg Campaign: 11112324
Recall Date: Jul 19, 2018
General Motors, Llc
Defect Description:
SEATS
Potential Consequences:
MANUAL DRIVERS SEAT WILL NOT STAY UP.I SET THE SEAT HIGH SO I CAN SEE.GOING DOWN THE ROAD HITTING NORMAL BUMPS ,THE SEAT SLOWLY SINKS ALL THE WAY DOWN.DEALERSHIP TRIED FIXING BUT IT DID NOT WORK.HAVE RECORD OF REPAIRS JUST IN CASE THIS CAUSES ME TO HAVE A ACCIDENT
Corrective Action:
MANUAL DRIVERS SEAT WILL NOT STAY UP.I SET THE SEAT HIGH SO I CAN SEE.GOING DOWN THE ROAD HITTING NORMAL BUMPS ,THE SEAT SLOWLY SINKS ALL THE WAY DOWN.DEALERSHIP TRIED FIXING BUT IT DID NOT WORK.HAVE RECORD OF REPAIRS JUST IN CASE THIS CAUSES ME TO HAVE A ACCIDENT
Additional Notes:
MANUAL DRIVERS SEAT WILL NOT STAY UP.I SET THE SEAT HIGH SO I CAN SEE.GOING DOWN THE ROAD HITTING NORMAL BUMPS ,THE SEAT SLOWLY SINKS ALL THE WAY DOWN.DEALERSHIP TRIED FIXING BUT IT DID NOT WORK.HAVE RECORD OF REPAIRS JUST IN CASE THIS CAUSES ME TO HAVE A ACCIDENT
Mfg Campaign: 11110250
Recall Date: Jul 9, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Corrective Action:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Additional Notes:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Mfg Campaign: 11104585
Recall Date: Jun 28, 2018
General Motors, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Corrective Action:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Additional Notes:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Mfg Campaign: 11104585
Recall Date: Jun 28, 2018
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Corrective Action:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Additional Notes:
THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.
Mfg Campaign: 11104585
Recall Date: Jun 28, 2018
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
ENGINE FEELS LIKE ITS GOING TO STALL WHEN STOPPED AT STOP SIGNS OR RED LIGHTS. THE CAR LUNGES FORWARD WHEN IN PARK ON AN INCLINE.
Corrective Action:
ENGINE FEELS LIKE ITS GOING TO STALL WHEN STOPPED AT STOP SIGNS OR RED LIGHTS. THE CAR LUNGES FORWARD WHEN IN PARK ON AN INCLINE.
Additional Notes:
ENGINE FEELS LIKE ITS GOING TO STALL WHEN STOPPED AT STOP SIGNS OR RED LIGHTS. THE CAR LUNGES FORWARD WHEN IN PARK ON AN INCLINE.
Mfg Campaign: 11102202
Recall Date: Jun 15, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
ENGINE FEELS LIKE ITS GOING TO STALL WHEN STOPPED AT STOP SIGNS OR RED LIGHTS. THE CAR LUNGES FORWARD WHEN IN PARK ON AN INCLINE.
Corrective Action:
ENGINE FEELS LIKE ITS GOING TO STALL WHEN STOPPED AT STOP SIGNS OR RED LIGHTS. THE CAR LUNGES FORWARD WHEN IN PARK ON AN INCLINE.
Additional Notes:
ENGINE FEELS LIKE ITS GOING TO STALL WHEN STOPPED AT STOP SIGNS OR RED LIGHTS. THE CAR LUNGES FORWARD WHEN IN PARK ON AN INCLINE.
Mfg Campaign: 11102202
Recall Date: Jun 15, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN THE VEHICLE IS IN PARK AND YOU TRY TO TURN IT OFF WITH THE START/STOP BUTTON AN ON DASH ERROR CODE OF "SHIFT TO PARK" APPEARS EVEN THOUGH THE VEHICLE IS CLEARLY IN PARK. YOU ARE NOT ABLE TO TURN THE VEHICLE OFF. I TOOK THE VEHICLE IN FOR SERVICE ON 6/4/18 AND WAS TOLD THAT GM IS AWARE OF THE ISSUE HOWEVER THEIR ENGINEERS HAVE NOT FOUND A SOLUTION. THIS CURRENTLY IS FORCING ME RESTART THE ENGINE, PUT MY CAR IN REVERSE, SHIFT BACK IN DRIVE, TRY RE PARKING AND TURNING OFF AGAIN REPEATING THE PROCESS UNTIL IT EVENTUALLY TURNS OFF. I DO NOT KNOW IF MY CAR IS TRULY IN GEAR OR NOT. I'M AFRAID THAT IT MIGHT CAUSE A DANGEROUS SITUATION.
Corrective Action:
WHEN THE VEHICLE IS IN PARK AND YOU TRY TO TURN IT OFF WITH THE START/STOP BUTTON AN ON DASH ERROR CODE OF "SHIFT TO PARK" APPEARS EVEN THOUGH THE VEHICLE IS CLEARLY IN PARK. YOU ARE NOT ABLE TO TURN THE VEHICLE OFF. I TOOK THE VEHICLE IN FOR SERVICE ON 6/4/18 AND WAS TOLD THAT GM IS AWARE OF THE ISSUE HOWEVER THEIR ENGINEERS HAVE NOT FOUND A SOLUTION. THIS CURRENTLY IS FORCING ME RESTART THE ENGINE, PUT MY CAR IN REVERSE, SHIFT BACK IN DRIVE, TRY RE PARKING AND TURNING OFF AGAIN REPEATING THE PROCESS UNTIL IT EVENTUALLY TURNS OFF. I DO NOT KNOW IF MY CAR IS TRULY IN GEAR OR NOT. I'M AFRAID THAT IT MIGHT CAUSE A DANGEROUS SITUATION.
Additional Notes:
WHEN THE VEHICLE IS IN PARK AND YOU TRY TO TURN IT OFF WITH THE START/STOP BUTTON AN ON DASH ERROR CODE OF "SHIFT TO PARK" APPEARS EVEN THOUGH THE VEHICLE IS CLEARLY IN PARK. YOU ARE NOT ABLE TO TURN THE VEHICLE OFF. I TOOK THE VEHICLE IN FOR SERVICE ON 6/4/18 AND WAS TOLD THAT GM IS AWARE OF THE ISSUE HOWEVER THEIR ENGINEERS HAVE NOT FOUND A SOLUTION. THIS CURRENTLY IS FORCING ME RESTART THE ENGINE, PUT MY CAR IN REVERSE, SHIFT BACK IN DRIVE, TRY RE PARKING AND TURNING OFF AGAIN REPEATING THE PROCESS UNTIL IT EVENTUALLY TURNS OFF. I DO NOT KNOW IF MY CAR IS TRULY IN GEAR OR NOT. I'M AFRAID THAT IT MIGHT CAUSE A DANGEROUS SITUATION.
Mfg Campaign: 11100134
Recall Date: Jun 6, 2018
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I WENT TO A LOCAL DEALER AND COMPLAINED ABOUT A VIBRATION/RUMBLE WHILE DRIVING. IT HAPPENED MOSTLY AROUND 1200-1700 RPM. THE SERVICE MANAGER HEARD OF THE PROBLEM. THERE WAS A MANUFACTURERS BULLETIN OUTLINING THE PROBLEM AND SUGGESTING A FUEL MANAGEMENT SOFTWARE UPGRADE. THIS WAS DONE. THE BULLETIN ALSO APPLIED TO CADILLAC XT5, WHICH IS ON A SHARED PLATFORM WITH MY 2107 GMC ACADIA DENALI AWD. THERE ARE NOW SEVERAL NEW RPM RANGES WHEN THE VIBRATION/RUMBLE OCCURS IN ADDITION TO THE OLD 1200-1700. NOT ONLY HAS THE OLD PROBLEM RE-APPEARED BUT THERE ARE CERTAIN CONDITIONS ABOUT 1500 RPM WHEN I AM STARTING OUT FROM A STOP FOR ABOUT 50 FEET WHERE THE PROBLEM SEEMS TO ALMOST STALL OUT AND THEN WITH A BIG CLANK (LIKE DOWN SHIFTING OR TRANSMISSION IS SLIPPING AND THEN SUDDENLY ENGAGES) AND TAKES OFF. I CANNOT HELP BUT THINK THERE IS GOING TO BE A MECHANICAL BREAKDOWN OF SOMETHING DUE TO THE SUDDEN ENGAGEMENT AND CLANK OR EVEN STALLING OUT IN TRAFFIC, IF THIS PROBLEM IS NOT FIXED. I CONTACTED THE DEALER ONCE AGAIN BUT HAVE NOT HEARD BACK YET.
Corrective Action:
I WENT TO A LOCAL DEALER AND COMPLAINED ABOUT A VIBRATION/RUMBLE WHILE DRIVING. IT HAPPENED MOSTLY AROUND 1200-1700 RPM. THE SERVICE MANAGER HEARD OF THE PROBLEM. THERE WAS A MANUFACTURERS BULLETIN OUTLINING THE PROBLEM AND SUGGESTING A FUEL MANAGEMENT SOFTWARE UPGRADE. THIS WAS DONE. THE BULLETIN ALSO APPLIED TO CADILLAC XT5, WHICH IS ON A SHARED PLATFORM WITH MY 2107 GMC ACADIA DENALI AWD. THERE ARE NOW SEVERAL NEW RPM RANGES WHEN THE VIBRATION/RUMBLE OCCURS IN ADDITION TO THE OLD 1200-1700. NOT ONLY HAS THE OLD PROBLEM RE-APPEARED BUT THERE ARE CERTAIN CONDITIONS ABOUT 1500 RPM WHEN I AM STARTING OUT FROM A STOP FOR ABOUT 50 FEET WHERE THE PROBLEM SEEMS TO ALMOST STALL OUT AND THEN WITH A BIG CLANK (LIKE DOWN SHIFTING OR TRANSMISSION IS SLIPPING AND THEN SUDDENLY ENGAGES) AND TAKES OFF. I CANNOT HELP BUT THINK THERE IS GOING TO BE A MECHANICAL BREAKDOWN OF SOMETHING DUE TO THE SUDDEN ENGAGEMENT AND CLANK OR EVEN STALLING OUT IN TRAFFIC, IF THIS PROBLEM IS NOT FIXED. I CONTACTED THE DEALER ONCE AGAIN BUT HAVE NOT HEARD BACK YET.
Additional Notes:
I WENT TO A LOCAL DEALER AND COMPLAINED ABOUT A VIBRATION/RUMBLE WHILE DRIVING. IT HAPPENED MOSTLY AROUND 1200-1700 RPM. THE SERVICE MANAGER HEARD OF THE PROBLEM. THERE WAS A MANUFACTURERS BULLETIN OUTLINING THE PROBLEM AND SUGGESTING A FUEL MANAGEMENT SOFTWARE UPGRADE. THIS WAS DONE. THE BULLETIN ALSO APPLIED TO CADILLAC XT5, WHICH IS ON A SHARED PLATFORM WITH MY 2107 GMC ACADIA DENALI AWD. THERE ARE NOW SEVERAL NEW RPM RANGES WHEN THE VIBRATION/RUMBLE OCCURS IN ADDITION TO THE OLD 1200-1700. NOT ONLY HAS THE OLD PROBLEM RE-APPEARED BUT THERE ARE CERTAIN CONDITIONS ABOUT 1500 RPM WHEN I AM STARTING OUT FROM A STOP FOR ABOUT 50 FEET WHERE THE PROBLEM SEEMS TO ALMOST STALL OUT AND THEN WITH A BIG CLANK (LIKE DOWN SHIFTING OR TRANSMISSION IS SLIPPING AND THEN SUDDENLY ENGAGES) AND TAKES OFF. I CANNOT HELP BUT THINK THERE IS GOING TO BE A MECHANICAL BREAKDOWN OF SOMETHING DUE TO THE SUDDEN ENGAGEMENT AND CLANK OR EVEN STALLING OUT IN TRAFFIC, IF THIS PROBLEM IS NOT FIXED. I CONTACTED THE DEALER ONCE AGAIN BUT HAVE NOT HEARD BACK YET.
Mfg Campaign: 11099534
Recall Date: Jun 4, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
A MESSAGE SHIFT TO PARK KEPT APPEARING WHEN THE CAR WAS IN PARK AND SHUT OFF. THEN I PUT THE CAR IN REVERSE AND THE ENTIRE CARE LOCKED UP. (A MESSAGE FROM GMC -GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN 2018 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES AND 2017-2018 GMC ACADIA VEHICLES. THE RIGHT FRONT INTERMEDIATE DRIVESHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING.)
Corrective Action:
A MESSAGE SHIFT TO PARK KEPT APPEARING WHEN THE CAR WAS IN PARK AND SHUT OFF. THEN I PUT THE CAR IN REVERSE AND THE ENTIRE CARE LOCKED UP. (A MESSAGE FROM GMC -GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN 2018 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES AND 2017-2018 GMC ACADIA VEHICLES. THE RIGHT FRONT INTERMEDIATE DRIVESHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING.)
Additional Notes:
A MESSAGE SHIFT TO PARK KEPT APPEARING WHEN THE CAR WAS IN PARK AND SHUT OFF. THEN I PUT THE CAR IN REVERSE AND THE ENTIRE CARE LOCKED UP. (A MESSAGE FROM GMC -GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN 2018 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES AND 2017-2018 GMC ACADIA VEHICLES. THE RIGHT FRONT INTERMEDIATE DRIVESHAFT MAY FRACTURE AND SEPARATE WHILE DRIVING.)
Mfg Campaign: 11097192
Recall Date: May 22, 2018
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.
Corrective Action:
FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.
Additional Notes:
FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.
Mfg Campaign: 11096553
Recall Date: May 17, 2018
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.
Corrective Action:
FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.
Additional Notes:
FRONT RIGHT DRIVESHAFT SEPARATED WHILE DRIVING CAUSING A PULL TO THE RIGHT.
Mfg Campaign: 11096553
Recall Date: May 17, 2018
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