Complaints & Recalls
Consumer Complaints
637 ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Under rapid acceleration requiring over 50% of the engine's power, the computer system detects a "fault" and shuts down the engine. This has occurred five times in the last 4 months while attempting to merge onto freeways, interstates, and local roads. In every instance, the engine shut-down cause oncoming vehicles to rapidly slow down in order to not hit my vehicle and I had to pull off to the side of the road to let the computer system "reset" in order to continue my travels. The problem was brought to the attention of the local Ford dealer twice (will be going back based on recent occurrence of March 5, 2023 ). There were no warning lamps, messages, or other systems prior to the problem occurring. This problem has occurred on December 8, 2022; December 12, 2022; December 23, 2022; March 2, 2023; and March 5, 2023.
Corrective Action:
Under rapid acceleration requiring over 50% of the engine's power, the computer system detects a "fault" and shuts down the engine. This has occurred five times in the last 4 months while attempting to merge onto freeways, interstates, and local roads. In every instance, the engine shut-down cause oncoming vehicles to rapidly slow down in order to not hit my vehicle and I had to pull off to the side of the road to let the computer system "reset" in order to continue my travels. The problem was brought to the attention of the local Ford dealer twice (will be going back based on recent occurrence of March 5, 2023 ). There were no warning lamps, messages, or other systems prior to the problem occurring. This problem has occurred on December 8, 2022; December 12, 2022; December 23, 2022; March 2, 2023; and March 5, 2023.
Additional Notes:
Under rapid acceleration requiring over 50% of the engine's power, the computer system detects a "fault" and shuts down the engine. This has occurred five times in the last 4 months while attempting to merge onto freeways, interstates, and local roads. In every instance, the engine shut-down cause oncoming vehicles to rapidly slow down in order to not hit my vehicle and I had to pull off to the side of the road to let the computer system "reset" in order to continue my travels. The problem was brought to the attention of the local Ford dealer twice (will be going back based on recent occurrence of March 5, 2023 ). There were no warning lamps, messages, or other systems prior to the problem occurring. This problem has occurred on December 8, 2022; December 12, 2022; December 23, 2022; March 2, 2023; and March 5, 2023.
Mfg Campaign: 11510255
Recall Date: Mar 5, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
On Monday 2/27/2023 I was driving northbound on the Taconic Parkway in New York going with my cruise control and co-pilot360 adaptive lane control engaged. I think I dozed off for about 20 seconds and during this time my co-pilot disarmed and my Maverick drove off the highway. Fortunately I regained control before I hit a sign or trees. I damaged a front rim, but it was a very close call. I am a very good driver normally, but this feature should be investigated. I understand that it is not "autopilot". I have the dash-camera video here: https://youtu.be/z6hpNyx3snc a. Co-pilot shuts off at .020 b. Truck leaves road at .036
Corrective Action:
On Monday 2/27/2023 I was driving northbound on the Taconic Parkway in New York going with my cruise control and co-pilot360 adaptive lane control engaged. I think I dozed off for about 20 seconds and during this time my co-pilot disarmed and my Maverick drove off the highway. Fortunately I regained control before I hit a sign or trees. I damaged a front rim, but it was a very close call. I am a very good driver normally, but this feature should be investigated. I understand that it is not "autopilot". I have the dash-camera video here: https://youtu.be/z6hpNyx3snc a. Co-pilot shuts off at .020 b. Truck leaves road at .036
Additional Notes:
On Monday 2/27/2023 I was driving northbound on the Taconic Parkway in New York going with my cruise control and co-pilot360 adaptive lane control engaged. I think I dozed off for about 20 seconds and during this time my co-pilot disarmed and my Maverick drove off the highway. Fortunately I regained control before I hit a sign or trees. I damaged a front rim, but it was a very close call. I am a very good driver normally, but this feature should be investigated. I understand that it is not "autopilot". I have the dash-camera video here: https://youtu.be/z6hpNyx3snc a. Co-pilot shuts off at .020 b. Truck leaves road at .036
Mfg Campaign: 11509927
Recall Date: Mar 2, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The truck battery connection is faulty causing it to loose complete power to the vehicle after driving and turning off it won’t restart. No power means no hazards, complete blackout on the vehicle. This is reported on YouTube by so many other’s experiencing the same issue. They replaced my battery which was not the issue, the next day I experienced the same dead vehicle issue. Ford also did not tow it, they wanted to charge 626.
Corrective Action:
The truck battery connection is faulty causing it to loose complete power to the vehicle after driving and turning off it won’t restart. No power means no hazards, complete blackout on the vehicle. This is reported on YouTube by so many other’s experiencing the same issue. They replaced my battery which was not the issue, the next day I experienced the same dead vehicle issue. Ford also did not tow it, they wanted to charge 626.
Additional Notes:
The truck battery connection is faulty causing it to loose complete power to the vehicle after driving and turning off it won’t restart. No power means no hazards, complete blackout on the vehicle. This is reported on YouTube by so many other’s experiencing the same issue. They replaced my battery which was not the issue, the next day I experienced the same dead vehicle issue. Ford also did not tow it, they wanted to charge 626.
Mfg Campaign: 11509754
Recall Date: Mar 1, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The truck battery connection is faulty causing it to loose complete power to the vehicle after driving and turning off it won’t restart. No power means no hazards, complete blackout on the vehicle. This is reported on YouTube by so many other’s experiencing the same issue. They replaced my battery which was not the issue, the next day I experienced the same dead vehicle issue. Ford also did not tow it, they wanted to charge 626.
Corrective Action:
The truck battery connection is faulty causing it to loose complete power to the vehicle after driving and turning off it won’t restart. No power means no hazards, complete blackout on the vehicle. This is reported on YouTube by so many other’s experiencing the same issue. They replaced my battery which was not the issue, the next day I experienced the same dead vehicle issue. Ford also did not tow it, they wanted to charge 626.
Additional Notes:
The truck battery connection is faulty causing it to loose complete power to the vehicle after driving and turning off it won’t restart. No power means no hazards, complete blackout on the vehicle. This is reported on YouTube by so many other’s experiencing the same issue. They replaced my battery which was not the issue, the next day I experienced the same dead vehicle issue. Ford also did not tow it, they wanted to charge 626.
Mfg Campaign: 11509754
Recall Date: Mar 1, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Received notification vehicle is in deep sleep mode though vehicle was driven yesterday.
Corrective Action:
Received notification vehicle is in deep sleep mode though vehicle was driven yesterday.
Additional Notes:
Received notification vehicle is in deep sleep mode though vehicle was driven yesterday.
Mfg Campaign: 11509459
Recall Date: Feb 28, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
While in low speeds there are times the brake pedal stiffens then is unresponsive, then when applying more pressure all of a sudden the brakes would engage causing the car to come to an abrupt stop. Nearly hit the car in front of me during these instances.
Corrective Action:
While in low speeds there are times the brake pedal stiffens then is unresponsive, then when applying more pressure all of a sudden the brakes would engage causing the car to come to an abrupt stop. Nearly hit the car in front of me during these instances.
Additional Notes:
While in low speeds there are times the brake pedal stiffens then is unresponsive, then when applying more pressure all of a sudden the brakes would engage causing the car to come to an abrupt stop. Nearly hit the car in front of me during these instances.
Mfg Campaign: 11509536
Recall Date: Feb 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Problem 1: As a hybrid engine, the engine shudders, shaking the whole vehicle, as i am travelling in a low speed, around 5 mph. I believe this is the cause of engine rpm switching to electric motors. This had occurred multiple times in 3 months of owning the vehicld. Problem 2: brake grab. There has been multiple instances that the brake engages in low speed. This happens when i am not stepping on a gas pedal, like about to park. The brake grab puts the vehicle in a jerk stop. This occurred multiple times in 3 months of owning the vehicle
Corrective Action:
Problem 1: As a hybrid engine, the engine shudders, shaking the whole vehicle, as i am travelling in a low speed, around 5 mph. I believe this is the cause of engine rpm switching to electric motors. This had occurred multiple times in 3 months of owning the vehicld. Problem 2: brake grab. There has been multiple instances that the brake engages in low speed. This happens when i am not stepping on a gas pedal, like about to park. The brake grab puts the vehicle in a jerk stop. This occurred multiple times in 3 months of owning the vehicle
Additional Notes:
Problem 1: As a hybrid engine, the engine shudders, shaking the whole vehicle, as i am travelling in a low speed, around 5 mph. I believe this is the cause of engine rpm switching to electric motors. This had occurred multiple times in 3 months of owning the vehicld. Problem 2: brake grab. There has been multiple instances that the brake engages in low speed. This happens when i am not stepping on a gas pedal, like about to park. The brake grab puts the vehicle in a jerk stop. This occurred multiple times in 3 months of owning the vehicle
Mfg Campaign: 11508896
Recall Date: Feb 24, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
At low speeds <5 mph the brakes will lock/bite and other times they will perform normally. Pedal response is basically unpredictable which could cause an accident.
Corrective Action:
At low speeds <5 mph the brakes will lock/bite and other times they will perform normally. Pedal response is basically unpredictable which could cause an accident.
Additional Notes:
At low speeds <5 mph the brakes will lock/bite and other times they will perform normally. Pedal response is basically unpredictable which could cause an accident.
Mfg Campaign: 11508195
Recall Date: Feb 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On several occasions, most recently on February 13, 2023, my vehicle encountered a stop safely warning light and all power was lost. I could no longer accelerate and was forced to pull over onto the side of the highway. This has happened on four occasions when I was attempting to pass another vehicle. The most recent occurrence happened while passing an eighteen wheel truck on a two lane highway. The truck had to brake heavily behind me because I did not have any power to maintain speed as I moved in front of him. Once stopped, I have been able to shut off the key and the system resets and I am able to resume driving. A check engine light will come on but will disappear in 24 to 48 hours.
Corrective Action:
On several occasions, most recently on February 13, 2023, my vehicle encountered a stop safely warning light and all power was lost. I could no longer accelerate and was forced to pull over onto the side of the highway. This has happened on four occasions when I was attempting to pass another vehicle. The most recent occurrence happened while passing an eighteen wheel truck on a two lane highway. The truck had to brake heavily behind me because I did not have any power to maintain speed as I moved in front of him. Once stopped, I have been able to shut off the key and the system resets and I am able to resume driving. A check engine light will come on but will disappear in 24 to 48 hours.
Additional Notes:
On several occasions, most recently on February 13, 2023, my vehicle encountered a stop safely warning light and all power was lost. I could no longer accelerate and was forced to pull over onto the side of the highway. This has happened on four occasions when I was attempting to pass another vehicle. The most recent occurrence happened while passing an eighteen wheel truck on a two lane highway. The truck had to brake heavily behind me because I did not have any power to maintain speed as I moved in front of him. Once stopped, I have been able to shut off the key and the system resets and I am able to resume driving. A check engine light will come on but will disappear in 24 to 48 hours.
Mfg Campaign: 11508240
Recall Date: Feb 20, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 22V594000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 22V594000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 22V594000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11507899
Recall Date: Feb 17, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 22V594000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that he was informed by the dealer the air bags could not be replaced until after the air bags had been deployed. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 22V594000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that he was informed by the dealer the air bags could not be replaced until after the air bags had been deployed. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 22V594000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that he was informed by the dealer the air bags could not be replaced until after the air bags had been deployed. The contact was then informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11507357
Recall Date: Feb 15, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes at low speed are malfunctioning and grabbing late with loud thumping noise. Problem has been happening since I took possession of vehicle
Corrective Action:
Brakes at low speed are malfunctioning and grabbing late with loud thumping noise. Problem has been happening since I took possession of vehicle
Additional Notes:
Brakes at low speed are malfunctioning and grabbing late with loud thumping noise. Problem has been happening since I took possession of vehicle
Mfg Campaign: 11505190
Recall Date: Feb 2, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Corrective Action:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Additional Notes:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Mfg Campaign: 11504359
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Corrective Action:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Additional Notes:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Mfg Campaign: 11504359
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Corrective Action:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Additional Notes:
Brakes are too sticky and I'm not able to control the braking even if I am using the eco mode which is supposedly slow enough already. Normally happens when I just started moving the car from park and when I am going to stop and go local traffic. When I took the car to the dealer they said they could not update the software because there is no code for braking problem for this car. This car has been showing check engine light since December 24, 2022 and when the check engine light is on I could not access my OBD port. The chicken didn't light has been going off and on for three times now, took it to the dealer and the dealer was able to find a fault code but could not pinpoint the problem yet. When the check engine light is ON, the car does not seem to have enough power to move.
Mfg Campaign: 11504359
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Corrective Action:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Additional Notes:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Mfg Campaign: 11504494
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Corrective Action:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Additional Notes:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Mfg Campaign: 11504494
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Corrective Action:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Additional Notes:
This is follow-up to NHTSA Complaint 11502916 reported 01/21/23: Maverick Hybrid was at dealer for 5 days. First - Brake issue many of us are experiencing was reportedly resolved (TSB 22-2493) by reprogramming PCM and SOBDM-C; brakes seem better at slow speeds now! Second- As for the two incidents when vehicle motor stopped while driving at speeds 50mph+ and accelerating, dealer put a "Hotline Contact" into Ford motor to seek guidance however all test came up with nothing in terms of determining the cause or resolution. Since the vehicle still runs, I picked up my truck and guess I will continue to drive it until 'Russian Roulette' makes truck break down again. Dealer did mention that the SOBDM is an electrical code for brakes and stalling so maybe the brake job also fixed the engine malfunction but they can't be certain. Regardless, experiencing total engine failure at highway speeds is very frightening! Until I have FORD documentation that the problem is with 100% certainty diagnosed and resolved, I will never travel with a passenger or a pet in my truck again for fear of engine failure at highway speeds could result in a horrible tragedy! I have been very lucky not being rear-ended or even worse with the two engine malfunctions; I pray my luck continues as FORD has no answers for me!
Mfg Campaign: 11504494
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
Corrective Action:
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
Additional Notes:
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
Mfg Campaign: 11504500
Recall Date: Jan 30, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
Corrective Action:
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
Additional Notes:
Twice, within a one week period, my hybrid vehicle failed to start. In fact, the key fob failed to unlock vehicle. I changed the battery in one key fob and still wouldn't unlock the vehicle. I had to unlock vehicle manually with the key and vehicle still wouldn't start. Vehicle dash board and all interior lights not working. Both times service was called and vehicle started right up with a jump from a battery pack. No check engine light was displayed either time. I have checked the Ford Maverick owners website and a bad wiring harness appears to be a problem that many hybrid owners have reported that Ford replaced to resolve this problem. I am concerned that this defective wiring harness could be a fire hazard. Also now the vehicle is unreliable and could leave me stranded on the highway or die in heavy traffic or when trying to merge or exit the interstate near my home.
Mfg Campaign: 11504500
Recall Date: Jan 30, 2023
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