Complaints & Recalls
Official Safety Recalls - Important!
75 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S67
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S27
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S22
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S09
Recall Date: Feb 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24S52
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20C19
Recall Date: Mar 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S55
Recall Date: Oct 6, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S53
Recall Date: Sep 8, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S23
Recall Date: May 12, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C14
Recall Date: Apr 28, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S16
Recall Date: Mar 24, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S05
Recall Date: Feb 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S02
Recall Date: Jan 23, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S44
Recall Date: Sep 22, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S11
Recall Date: Mar 10, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S72
Recall Date: Dec 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S68
Recall Date: Nov 24, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S65
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S50
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S48
Recall Date: Aug 21, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S49
Recall Date: Dec 4, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S32
Recall Date: Sep 30, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C06
Recall Date: Aug 5, 2019
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR
Corrective Action:
DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR
Additional Notes:
DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR
Mfg Campaign: 11326423
Recall Date: May 28, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR
Corrective Action:
MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR
Additional Notes:
MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR
Mfg Campaign: 11325688
Recall Date: May 24, 2020
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR
Corrective Action:
MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR
Additional Notes:
MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR
Mfg Campaign: 11325688
Recall Date: May 24, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING TO WORK AND SUDDENLY HEARD A STRANGE SOFT REPETITIVE NOISE. THERE WERE NO INDICATOR LIGHTS/WARNINGS ON THE DASH. I WAS GOING APPROXIMATELY 40 MPH AND THANKFULLY DECIDED TO PULL OVER INTO THE SERVICE LANE. THE VEHICLE STRUGGLED TO PULL OVER AND THEN STOPPED MOVING. AN ENGINE MALFUNCTION INDICATOR LIGHT THEN CAME ON. THE VEHICLE WAS TOWED BY THE DEALERSHIP. I WAS TOLD LATER THAT DAY THAT THE ENGINE WAS END OF LIFE, IN OTHER WORDS, DEAD. MY 2020 EXPLORER HAD 7,038 MILES. I FINALLY GOT MY SUV BACK 1 MONTH LATER. *TR
Corrective Action:
I WAS DRIVING TO WORK AND SUDDENLY HEARD A STRANGE SOFT REPETITIVE NOISE. THERE WERE NO INDICATOR LIGHTS/WARNINGS ON THE DASH. I WAS GOING APPROXIMATELY 40 MPH AND THANKFULLY DECIDED TO PULL OVER INTO THE SERVICE LANE. THE VEHICLE STRUGGLED TO PULL OVER AND THEN STOPPED MOVING. AN ENGINE MALFUNCTION INDICATOR LIGHT THEN CAME ON. THE VEHICLE WAS TOWED BY THE DEALERSHIP. I WAS TOLD LATER THAT DAY THAT THE ENGINE WAS END OF LIFE, IN OTHER WORDS, DEAD. MY 2020 EXPLORER HAD 7,038 MILES. I FINALLY GOT MY SUV BACK 1 MONTH LATER. *TR
Additional Notes:
I WAS DRIVING TO WORK AND SUDDENLY HEARD A STRANGE SOFT REPETITIVE NOISE. THERE WERE NO INDICATOR LIGHTS/WARNINGS ON THE DASH. I WAS GOING APPROXIMATELY 40 MPH AND THANKFULLY DECIDED TO PULL OVER INTO THE SERVICE LANE. THE VEHICLE STRUGGLED TO PULL OVER AND THEN STOPPED MOVING. AN ENGINE MALFUNCTION INDICATOR LIGHT THEN CAME ON. THE VEHICLE WAS TOWED BY THE DEALERSHIP. I WAS TOLD LATER THAT DAY THAT THE ENGINE WAS END OF LIFE, IN OTHER WORDS, DEAD. MY 2020 EXPLORER HAD 7,038 MILES. I FINALLY GOT MY SUV BACK 1 MONTH LATER. *TR
Mfg Campaign: 11325510
Recall Date: May 22, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Corrective Action:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Additional Notes:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Mfg Campaign: 11325465
Recall Date: May 21, 2020
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Corrective Action:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Additional Notes:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Mfg Campaign: 11325465
Recall Date: May 21, 2020
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Corrective Action:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Additional Notes:
WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR
Mfg Campaign: 11325465
Recall Date: May 21, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
PERIODICALLY, AFTER STARTING THE VEHICLE, AND SELECTING A GEAR (EITHER DRIVE OR REVERSE), I EXPERIENCE A "HARD BRAKE" WHERE I CANNOT PRESS DOWN THE BREAK PEDAL BUT THE VEHICLE WILL BEGIN TO ROLL. THE VEHICLE WILL CONTINUE TO ROLL AND I CANNOT USE THE BRAKE PEDAL (THEREFORE I CANNOT STOP). THE ONLY SOLUTION I HAVE FOUND IS TO SWITCH THE VEHICLE TO PARK, TURN OFF THE VEHICLE, AND TURN BACK ON THE VEHICLE. THIS HAPPENS APPROXIMATELY 2 TIMES PER MONTH. THE 2020 FORD EXPLORER USES AN ELECTRIC BRAKE BOOSTER, AND I BELIEVE IT MAY BE A CALIBRATION ISSUE UPON IGNITION/VEHICLE START UP. IF IT DOES NOT CALIBRATE PROPERLY, THE BRAKES WILL NOT WORK. THIS IS A COMMON ISSUE, AND THERE IS A THREAD AT THE EXPLORER FORUM WITH VARIOUS MEMBERS EXPERIENCING THIS SAFETY ISSUE. YOU CAN FIND THE THREAD, AND STATEMENTS FROM OTHERS, AT THE BELOW WEBPAGE: HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/THREADS/BRAKE-ISSUE.483026/ *TR
Corrective Action:
PERIODICALLY, AFTER STARTING THE VEHICLE, AND SELECTING A GEAR (EITHER DRIVE OR REVERSE), I EXPERIENCE A "HARD BRAKE" WHERE I CANNOT PRESS DOWN THE BREAK PEDAL BUT THE VEHICLE WILL BEGIN TO ROLL. THE VEHICLE WILL CONTINUE TO ROLL AND I CANNOT USE THE BRAKE PEDAL (THEREFORE I CANNOT STOP). THE ONLY SOLUTION I HAVE FOUND IS TO SWITCH THE VEHICLE TO PARK, TURN OFF THE VEHICLE, AND TURN BACK ON THE VEHICLE. THIS HAPPENS APPROXIMATELY 2 TIMES PER MONTH. THE 2020 FORD EXPLORER USES AN ELECTRIC BRAKE BOOSTER, AND I BELIEVE IT MAY BE A CALIBRATION ISSUE UPON IGNITION/VEHICLE START UP. IF IT DOES NOT CALIBRATE PROPERLY, THE BRAKES WILL NOT WORK. THIS IS A COMMON ISSUE, AND THERE IS A THREAD AT THE EXPLORER FORUM WITH VARIOUS MEMBERS EXPERIENCING THIS SAFETY ISSUE. YOU CAN FIND THE THREAD, AND STATEMENTS FROM OTHERS, AT THE BELOW WEBPAGE: HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/THREADS/BRAKE-ISSUE.483026/ *TR
Additional Notes:
PERIODICALLY, AFTER STARTING THE VEHICLE, AND SELECTING A GEAR (EITHER DRIVE OR REVERSE), I EXPERIENCE A "HARD BRAKE" WHERE I CANNOT PRESS DOWN THE BREAK PEDAL BUT THE VEHICLE WILL BEGIN TO ROLL. THE VEHICLE WILL CONTINUE TO ROLL AND I CANNOT USE THE BRAKE PEDAL (THEREFORE I CANNOT STOP). THE ONLY SOLUTION I HAVE FOUND IS TO SWITCH THE VEHICLE TO PARK, TURN OFF THE VEHICLE, AND TURN BACK ON THE VEHICLE. THIS HAPPENS APPROXIMATELY 2 TIMES PER MONTH. THE 2020 FORD EXPLORER USES AN ELECTRIC BRAKE BOOSTER, AND I BELIEVE IT MAY BE A CALIBRATION ISSUE UPON IGNITION/VEHICLE START UP. IF IT DOES NOT CALIBRATE PROPERLY, THE BRAKES WILL NOT WORK. THIS IS A COMMON ISSUE, AND THERE IS A THREAD AT THE EXPLORER FORUM WITH VARIOUS MEMBERS EXPERIENCING THIS SAFETY ISSUE. YOU CAN FIND THE THREAD, AND STATEMENTS FROM OTHERS, AT THE BELOW WEBPAGE: HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/THREADS/BRAKE-ISSUE.483026/ *TR
Mfg Campaign: 11325318
Recall Date: May 20, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IMMEDIATELY AFTER STARTING VEHICLE (IN GARAGE) AND WHILE IT WAS STILL IN PARK, I SAW WHITE SMOKE RISING UP TO THE DRIVER SIDE VISOR. IT LOOKED AS IF THE SMOKE HAD COME FROM THE DRIVER SIDE WINDOW DEFROSTER VENT. AS A RESULT, I TURNED OFF THE VEHICLE AND WENT TO GRAB THE FIRE EXTINGUISHER. I LET THE VEHICLE SET FOR A COUPLE OF MINUTES AND THEN PULLED IT OUT OF THE GARAGE; HOWEVER, I DID NOT NOTICE ANY MORE SMOKE WHEN I MOVED IT. *TR
Corrective Action:
IMMEDIATELY AFTER STARTING VEHICLE (IN GARAGE) AND WHILE IT WAS STILL IN PARK, I SAW WHITE SMOKE RISING UP TO THE DRIVER SIDE VISOR. IT LOOKED AS IF THE SMOKE HAD COME FROM THE DRIVER SIDE WINDOW DEFROSTER VENT. AS A RESULT, I TURNED OFF THE VEHICLE AND WENT TO GRAB THE FIRE EXTINGUISHER. I LET THE VEHICLE SET FOR A COUPLE OF MINUTES AND THEN PULLED IT OUT OF THE GARAGE; HOWEVER, I DID NOT NOTICE ANY MORE SMOKE WHEN I MOVED IT. *TR
Additional Notes:
IMMEDIATELY AFTER STARTING VEHICLE (IN GARAGE) AND WHILE IT WAS STILL IN PARK, I SAW WHITE SMOKE RISING UP TO THE DRIVER SIDE VISOR. IT LOOKED AS IF THE SMOKE HAD COME FROM THE DRIVER SIDE WINDOW DEFROSTER VENT. AS A RESULT, I TURNED OFF THE VEHICLE AND WENT TO GRAB THE FIRE EXTINGUISHER. I LET THE VEHICLE SET FOR A COUPLE OF MINUTES AND THEN PULLED IT OUT OF THE GARAGE; HOWEVER, I DID NOT NOTICE ANY MORE SMOKE WHEN I MOVED IT. *TR
Mfg Campaign: 11324548
Recall Date: May 14, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE WE HAVE PURCHASED THE SUV IT HAS ON MULTIPLE OCCASIONS FLASHED CROSS TRAFFIC SYSTEM FAULT, BLIND SPOT SYSTEM FAULT, AC SHUTS OFF, AND THE WINDOWS WILL NOT ROLL DOWN. HAVE TAKEN TO THE DEALERSHIP TWICE, ONCE THEY CHARGED THE BATTERY, THE LAST TIME THEY RESET A MODULE. IT DID IT AGAIN TODAY SO WE WILL HAVE TO TAKE IT BACK. WE HAVE HAD THE PROBLEM HAPPEN WHILE MOVING BUT TODAY WE WERE STATIONARY WHEN IT HAPPENED. *TR
Corrective Action:
SINCE WE HAVE PURCHASED THE SUV IT HAS ON MULTIPLE OCCASIONS FLASHED CROSS TRAFFIC SYSTEM FAULT, BLIND SPOT SYSTEM FAULT, AC SHUTS OFF, AND THE WINDOWS WILL NOT ROLL DOWN. HAVE TAKEN TO THE DEALERSHIP TWICE, ONCE THEY CHARGED THE BATTERY, THE LAST TIME THEY RESET A MODULE. IT DID IT AGAIN TODAY SO WE WILL HAVE TO TAKE IT BACK. WE HAVE HAD THE PROBLEM HAPPEN WHILE MOVING BUT TODAY WE WERE STATIONARY WHEN IT HAPPENED. *TR
Additional Notes:
SINCE WE HAVE PURCHASED THE SUV IT HAS ON MULTIPLE OCCASIONS FLASHED CROSS TRAFFIC SYSTEM FAULT, BLIND SPOT SYSTEM FAULT, AC SHUTS OFF, AND THE WINDOWS WILL NOT ROLL DOWN. HAVE TAKEN TO THE DEALERSHIP TWICE, ONCE THEY CHARGED THE BATTERY, THE LAST TIME THEY RESET A MODULE. IT DID IT AGAIN TODAY SO WE WILL HAVE TO TAKE IT BACK. WE HAVE HAD THE PROBLEM HAPPEN WHILE MOVING BUT TODAY WE WERE STATIONARY WHEN IT HAPPENED. *TR
Mfg Campaign: 11324599
Recall Date: May 14, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR GOES INTO DEEP SLEEP AFTER TWO DAYS OF BEING PARKED AND HAS TO BE JUMPED TO START. HAPPENS ON REGULAR BASIS. DEALER UNABLE TO CORRECT PROBLEM AFTER NUMEROUS ATTEMPTS TO REPAIR THE CAR SINCE IT WAS PURCHASED.
Corrective Action:
CAR GOES INTO DEEP SLEEP AFTER TWO DAYS OF BEING PARKED AND HAS TO BE JUMPED TO START. HAPPENS ON REGULAR BASIS. DEALER UNABLE TO CORRECT PROBLEM AFTER NUMEROUS ATTEMPTS TO REPAIR THE CAR SINCE IT WAS PURCHASED.
Additional Notes:
CAR GOES INTO DEEP SLEEP AFTER TWO DAYS OF BEING PARKED AND HAS TO BE JUMPED TO START. HAPPENS ON REGULAR BASIS. DEALER UNABLE TO CORRECT PROBLEM AFTER NUMEROUS ATTEMPTS TO REPAIR THE CAR SINCE IT WAS PURCHASED.
Mfg Campaign: 11322537
Recall Date: Apr 28, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WHEN OUTSIDE TEMP IS BELOW MINUS 5 DEGREES STEERING IS HARD, AT SLOW SPEED STEERING LOCKED HAD TO JERK IT TO CONTROL. ABOVE 60MPH STEERING OK. HAPPENED AT PARKING LOT SPEED (LOCKING UP) AND BELOW 60MPH HARD STEERING.
Corrective Action:
WHEN OUTSIDE TEMP IS BELOW MINUS 5 DEGREES STEERING IS HARD, AT SLOW SPEED STEERING LOCKED HAD TO JERK IT TO CONTROL. ABOVE 60MPH STEERING OK. HAPPENED AT PARKING LOT SPEED (LOCKING UP) AND BELOW 60MPH HARD STEERING.
Additional Notes:
WHEN OUTSIDE TEMP IS BELOW MINUS 5 DEGREES STEERING IS HARD, AT SLOW SPEED STEERING LOCKED HAD TO JERK IT TO CONTROL. ABOVE 60MPH STEERING OK. HAPPENED AT PARKING LOT SPEED (LOCKING UP) AND BELOW 60MPH HARD STEERING.
Mfg Campaign: 11319680
Recall Date: Mar 29, 2020
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Corrective Action:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Additional Notes:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Mfg Campaign: 11319148
Recall Date: Mar 24, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Corrective Action:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Additional Notes:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Mfg Campaign: 11319148
Recall Date: Mar 24, 2020
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Corrective Action:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Additional Notes:
TRANSMISSION ISSUES AGAIN. SAME BROKEN / CRACKED WELD AT TRANSMISSION OIL COOLER. PART REPLACED. THIS IS THE VEHICLE'S 3RD OIL COOLER (WE'RE AT 12,600 MILES NOW)
Mfg Campaign: 11319148
Recall Date: Mar 24, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.
Corrective Action:
FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.
Additional Notes:
FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.
Mfg Campaign: 11318980
Recall Date: Mar 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.
Corrective Action:
FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.
Additional Notes:
FALSE ENGINE COOLANT TEMPERATURE ALARM ISSUE - VEHICLE BELIEVES IT IS OVERHEATING WHEN IT ISN'T. THIS RESULTS IN THE LOSS OF ENGINE POWER, WHERE THE VEHICLE IS UNABLE TO DRIVE FASTER THAN 50MPH AND IS EXTREMELY SLOW TO ACCELERATE CAUSING A MAJOR SAFETY HAZARD. THIS HAS OCCURRED ON MY EXPLORER ST MODEL 3 DIFFERENT TIMES ALL WHILE TRAVELING AT HIGHWAY SPEEDS. THE SECOND TIME WHILE I WAS TRYING TO MERGE ONTO THE FREEWAY AND NEARLY COLLIDED WITH A SEMI TRUCK SINCE I LOST ALL ABILITY TO ACCELERATE. ALL TIMES THE VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR REPAIR. MY VEHICLE HAS CURRENTLY BEEN WAITING FOR REPAIR FOR OVER 30 DAYS & ONLY HAS 13,000 MILES ON IT.
Mfg Campaign: 11318980
Recall Date: Mar 22, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.
Corrective Action:
AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.
Additional Notes:
AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.
Mfg Campaign: 11317960
Recall Date: Mar 14, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.
Corrective Action:
AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.
Additional Notes:
AUTO HOLD FEATURE CONTINUES TO DISPLAY FAULT. I'VE TAKEN IT TO THE DEALERSHIP 3 TIMES AND EACH TIME THEY SAY IT'S FIXED. IM CONCERNED THAT IT WILL FAULT WHEN IM STOPPED AND CAUSE A COLLISION. FORD CUSTOMER CARE CAN BARELY UNDERSTAND ENGLISH LET ALONE LISTEN TO ME DESCRIBE THE ISSUE. FOR A VEHICLE WITH 700 MILES THIS IS RIDICULOUS.
Mfg Campaign: 11317960
Recall Date: Mar 14, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
ABS BRAKE LIGHT CAME ON AT APROX. 3,000 MILES. TOOK TO DEALER TOLD BAD GROUND AT MODULE CONNECTOR. DEALER SAID WOULD HAVE TO ORDER 2 NUTS AND BOLTS WOULD CALL WHEN PARTS ARRIVED. TWO WEEKS LATER NO CALL. CALLED DEALER & GOT VOICE MAIL, LEFFT MESSAGE NO CALL BACK AFTER 2 HOURS. DEALER COULD HAVE PROVIDED LOANER TILL FIXED AS WE ARE DRIVING A CAR WITHOUT ABS BRAKES. PAID 63K AND DRIVING A VEHICLE NOT AS SAFE AS REPRESENTED AT PURCHASE AFTER ONLY 3K MILES!. THERE SHOULD BE A SERVICE LETTER AT LEAST FOR THIS PROBLEM. CONCERNED MECHANIC WILL MAKE UNAPPROVED IMPROVISED REPAIR.
Corrective Action:
ABS BRAKE LIGHT CAME ON AT APROX. 3,000 MILES. TOOK TO DEALER TOLD BAD GROUND AT MODULE CONNECTOR. DEALER SAID WOULD HAVE TO ORDER 2 NUTS AND BOLTS WOULD CALL WHEN PARTS ARRIVED. TWO WEEKS LATER NO CALL. CALLED DEALER & GOT VOICE MAIL, LEFFT MESSAGE NO CALL BACK AFTER 2 HOURS. DEALER COULD HAVE PROVIDED LOANER TILL FIXED AS WE ARE DRIVING A CAR WITHOUT ABS BRAKES. PAID 63K AND DRIVING A VEHICLE NOT AS SAFE AS REPRESENTED AT PURCHASE AFTER ONLY 3K MILES!. THERE SHOULD BE A SERVICE LETTER AT LEAST FOR THIS PROBLEM. CONCERNED MECHANIC WILL MAKE UNAPPROVED IMPROVISED REPAIR.
Additional Notes:
ABS BRAKE LIGHT CAME ON AT APROX. 3,000 MILES. TOOK TO DEALER TOLD BAD GROUND AT MODULE CONNECTOR. DEALER SAID WOULD HAVE TO ORDER 2 NUTS AND BOLTS WOULD CALL WHEN PARTS ARRIVED. TWO WEEKS LATER NO CALL. CALLED DEALER & GOT VOICE MAIL, LEFFT MESSAGE NO CALL BACK AFTER 2 HOURS. DEALER COULD HAVE PROVIDED LOANER TILL FIXED AS WE ARE DRIVING A CAR WITHOUT ABS BRAKES. PAID 63K AND DRIVING A VEHICLE NOT AS SAFE AS REPRESENTED AT PURCHASE AFTER ONLY 3K MILES!. THERE SHOULD BE A SERVICE LETTER AT LEAST FOR THIS PROBLEM. CONCERNED MECHANIC WILL MAKE UNAPPROVED IMPROVISED REPAIR.
Mfg Campaign: 11317045
Recall Date: Mar 9, 2020
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