Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
WHEELS
Potential Consequences:
PURCHASED 2017 FORD EXPLORER DECEMBER 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 17,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; BEEN HAVING EXTREME TREADWEAR AND WAS TOLD BY THE AUTHORIZED DEALER THAT ITHE TIRES ARE BAD AND NEED REPLACED. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. I CONTACTED HANKOOK CUSTOMER SERVICE AND WAS TOLD THAT THE TIRES ARE BAD BUT THEY HAVE TO BE 4/32 TO GET A PRO RATED DISCOUNT, AT THIS TIME I HAVE 1-3/32, 2- 4/32 AND 1- 5/32, THE FORD DEALER WOULD NOT HONOR THE NEW CAR WARRANTY BECAUSE THEY SAID IT ISN'T A SAFETY ISSUE AND HANKOOK NEEDS TO TAKE CARE OF IT. MEANWHILE, NO ONE WANTS TO TAKE FULL RESPONSIBILITY FOR THESE BAD TIRES AT ONLY 17000 MILES, EVEN THOUGH THE EXPLORER IS RATED ON TOP FOR ROLLOVERS WITH A BLOWOUT... THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER. ARE THEY GOING TO WAIT UNTIL THERE ARE DEATHS BEFORE THEY START REPLACING THESE DEFECTIVE TIRES?
Corrective Action:
PURCHASED 2017 FORD EXPLORER DECEMBER 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 17,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; BEEN HAVING EXTREME TREADWEAR AND WAS TOLD BY THE AUTHORIZED DEALER THAT ITHE TIRES ARE BAD AND NEED REPLACED. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. I CONTACTED HANKOOK CUSTOMER SERVICE AND WAS TOLD THAT THE TIRES ARE BAD BUT THEY HAVE TO BE 4/32 TO GET A PRO RATED DISCOUNT, AT THIS TIME I HAVE 1-3/32, 2- 4/32 AND 1- 5/32, THE FORD DEALER WOULD NOT HONOR THE NEW CAR WARRANTY BECAUSE THEY SAID IT ISN'T A SAFETY ISSUE AND HANKOOK NEEDS TO TAKE CARE OF IT. MEANWHILE, NO ONE WANTS TO TAKE FULL RESPONSIBILITY FOR THESE BAD TIRES AT ONLY 17000 MILES, EVEN THOUGH THE EXPLORER IS RATED ON TOP FOR ROLLOVERS WITH A BLOWOUT... THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER. ARE THEY GOING TO WAIT UNTIL THERE ARE DEATHS BEFORE THEY START REPLACING THESE DEFECTIVE TIRES?
Additional Notes:
PURCHASED 2017 FORD EXPLORER DECEMBER 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 17,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; BEEN HAVING EXTREME TREADWEAR AND WAS TOLD BY THE AUTHORIZED DEALER THAT ITHE TIRES ARE BAD AND NEED REPLACED. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. I CONTACTED HANKOOK CUSTOMER SERVICE AND WAS TOLD THAT THE TIRES ARE BAD BUT THEY HAVE TO BE 4/32 TO GET A PRO RATED DISCOUNT, AT THIS TIME I HAVE 1-3/32, 2- 4/32 AND 1- 5/32, THE FORD DEALER WOULD NOT HONOR THE NEW CAR WARRANTY BECAUSE THEY SAID IT ISN'T A SAFETY ISSUE AND HANKOOK NEEDS TO TAKE CARE OF IT. MEANWHILE, NO ONE WANTS TO TAKE FULL RESPONSIBILITY FOR THESE BAD TIRES AT ONLY 17000 MILES, EVEN THOUGH THE EXPLORER IS RATED ON TOP FOR ROLLOVERS WITH A BLOWOUT... THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER. ARE THEY GOING TO WAIT UNTIL THERE ARE DEATHS BEFORE THEY START REPLACING THESE DEFECTIVE TIRES?
Mfg Campaign: 11267139
Recall Date: Oct 8, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED 2017 FORD EXPLORER DECEMBER 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 17,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; BEEN HAVING EXTREME TREADWEAR AND WAS TOLD BY THE AUTHORIZED DEALER THAT ITHE TIRES ARE BAD AND NEED REPLACED. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. I CONTACTED HANKOOK CUSTOMER SERVICE AND WAS TOLD THAT THE TIRES ARE BAD BUT THEY HAVE TO BE 4/32 TO GET A PRO RATED DISCOUNT, AT THIS TIME I HAVE 1-3/32, 2- 4/32 AND 1- 5/32, THE FORD DEALER WOULD NOT HONOR THE NEW CAR WARRANTY BECAUSE THEY SAID IT ISN'T A SAFETY ISSUE AND HANKOOK NEEDS TO TAKE CARE OF IT. MEANWHILE, NO ONE WANTS TO TAKE FULL RESPONSIBILITY FOR THESE BAD TIRES AT ONLY 17000 MILES, EVEN THOUGH THE EXPLORER IS RATED ON TOP FOR ROLLOVERS WITH A BLOWOUT... THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER. ARE THEY GOING TO WAIT UNTIL THERE ARE DEATHS BEFORE THEY START REPLACING THESE DEFECTIVE TIRES?
Corrective Action:
PURCHASED 2017 FORD EXPLORER DECEMBER 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 17,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; BEEN HAVING EXTREME TREADWEAR AND WAS TOLD BY THE AUTHORIZED DEALER THAT ITHE TIRES ARE BAD AND NEED REPLACED. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. I CONTACTED HANKOOK CUSTOMER SERVICE AND WAS TOLD THAT THE TIRES ARE BAD BUT THEY HAVE TO BE 4/32 TO GET A PRO RATED DISCOUNT, AT THIS TIME I HAVE 1-3/32, 2- 4/32 AND 1- 5/32, THE FORD DEALER WOULD NOT HONOR THE NEW CAR WARRANTY BECAUSE THEY SAID IT ISN'T A SAFETY ISSUE AND HANKOOK NEEDS TO TAKE CARE OF IT. MEANWHILE, NO ONE WANTS TO TAKE FULL RESPONSIBILITY FOR THESE BAD TIRES AT ONLY 17000 MILES, EVEN THOUGH THE EXPLORER IS RATED ON TOP FOR ROLLOVERS WITH A BLOWOUT... THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER. ARE THEY GOING TO WAIT UNTIL THERE ARE DEATHS BEFORE THEY START REPLACING THESE DEFECTIVE TIRES?
Additional Notes:
PURCHASED 2017 FORD EXPLORER DECEMBER 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 17,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; BEEN HAVING EXTREME TREADWEAR AND WAS TOLD BY THE AUTHORIZED DEALER THAT ITHE TIRES ARE BAD AND NEED REPLACED. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. I CONTACTED HANKOOK CUSTOMER SERVICE AND WAS TOLD THAT THE TIRES ARE BAD BUT THEY HAVE TO BE 4/32 TO GET A PRO RATED DISCOUNT, AT THIS TIME I HAVE 1-3/32, 2- 4/32 AND 1- 5/32, THE FORD DEALER WOULD NOT HONOR THE NEW CAR WARRANTY BECAUSE THEY SAID IT ISN'T A SAFETY ISSUE AND HANKOOK NEEDS TO TAKE CARE OF IT. MEANWHILE, NO ONE WANTS TO TAKE FULL RESPONSIBILITY FOR THESE BAD TIRES AT ONLY 17000 MILES, EVEN THOUGH THE EXPLORER IS RATED ON TOP FOR ROLLOVERS WITH A BLOWOUT... THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER. ARE THEY GOING TO WAIT UNTIL THERE ARE DEATHS BEFORE THEY START REPLACING THESE DEFECTIVE TIRES?
Mfg Campaign: 11267139
Recall Date: Oct 8, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE TRAVELING ON THE HIGHWAY AT AN UNKNOWN SPEED WITH THE CRUISE CONTROL ENGAGED, IT SUDDENLY DISENGAGED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO BRAKE ON ITS OWN AND SWERVE FROM SIDE TO SIDE. SAYVILLE FORD (5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) STATED THAT THE LEASING MILEAGE LIMIT WAS EXCEEDED, BUT THEY WOULD NOT COVER THE COSTS. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS THE CONTACT. THE CONTACT ALSO MENTIONED THAT THE BATTERY EXPLODED, BUT THE DEALER DISMISSED THE CONCERNS AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE TRAVELING ON THE HIGHWAY AT AN UNKNOWN SPEED WITH THE CRUISE CONTROL ENGAGED, IT SUDDENLY DISENGAGED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO BRAKE ON ITS OWN AND SWERVE FROM SIDE TO SIDE. SAYVILLE FORD (5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) STATED THAT THE LEASING MILEAGE LIMIT WAS EXCEEDED, BUT THEY WOULD NOT COVER THE COSTS. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS THE CONTACT. THE CONTACT ALSO MENTIONED THAT THE BATTERY EXPLODED, BUT THE DEALER DISMISSED THE CONCERNS AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE TRAVELING ON THE HIGHWAY AT AN UNKNOWN SPEED WITH THE CRUISE CONTROL ENGAGED, IT SUDDENLY DISENGAGED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO BRAKE ON ITS OWN AND SWERVE FROM SIDE TO SIDE. SAYVILLE FORD (5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) STATED THAT THE LEASING MILEAGE LIMIT WAS EXCEEDED, BUT THEY WOULD NOT COVER THE COSTS. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS THE CONTACT. THE CONTACT ALSO MENTIONED THAT THE BATTERY EXPLODED, BUT THE DEALER DISMISSED THE CONCERNS AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 50,000.
Mfg Campaign: 11266806
Recall Date: Oct 7, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE TRAVELING ON THE HIGHWAY AT AN UNKNOWN SPEED WITH THE CRUISE CONTROL ENGAGED, IT SUDDENLY DISENGAGED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO BRAKE ON ITS OWN AND SWERVE FROM SIDE TO SIDE. SAYVILLE FORD (5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) STATED THAT THE LEASING MILEAGE LIMIT WAS EXCEEDED, BUT THEY WOULD NOT COVER THE COSTS. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS THE CONTACT. THE CONTACT ALSO MENTIONED THAT THE BATTERY EXPLODED, BUT THE DEALER DISMISSED THE CONCERNS AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 50,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE TRAVELING ON THE HIGHWAY AT AN UNKNOWN SPEED WITH THE CRUISE CONTROL ENGAGED, IT SUDDENLY DISENGAGED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO BRAKE ON ITS OWN AND SWERVE FROM SIDE TO SIDE. SAYVILLE FORD (5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) STATED THAT THE LEASING MILEAGE LIMIT WAS EXCEEDED, BUT THEY WOULD NOT COVER THE COSTS. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS THE CONTACT. THE CONTACT ALSO MENTIONED THAT THE BATTERY EXPLODED, BUT THE DEALER DISMISSED THE CONCERNS AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 50,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE TRAVELING ON THE HIGHWAY AT AN UNKNOWN SPEED WITH THE CRUISE CONTROL ENGAGED, IT SUDDENLY DISENGAGED ON ITS OWN. THE FAILURE CAUSED THE VEHICLE TO BRAKE ON ITS OWN AND SWERVE FROM SIDE TO SIDE. SAYVILLE FORD (5686 SUNRISE HWY, SAYVILLE, NY 11782, (855) 561-1191) STATED THAT THE LEASING MILEAGE LIMIT WAS EXCEEDED, BUT THEY WOULD NOT COVER THE COSTS. THE MANUFACTURER PROVIDED THE SAME INFORMATION AS THE CONTACT. THE CONTACT ALSO MENTIONED THAT THE BATTERY EXPLODED, BUT THE DEALER DISMISSED THE CONCERNS AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 50,000.
Mfg Campaign: 11266806
Recall Date: Oct 7, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Corrective Action:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Additional Notes:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Mfg Campaign: 11266910
Recall Date: Oct 7, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Corrective Action:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Additional Notes:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Mfg Campaign: 11266910
Recall Date: Oct 7, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Corrective Action:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Additional Notes:
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Mfg Campaign: 11266910
Recall Date: Oct 7, 2019
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
I HAVE HANKOOK TIRES ON MY FORD EXPLORER. BOUGHT IT NEW WITH THESE. LESS THAN 25,000 MILES AND THEY LOOK TO BE TEARING UP ALL OVER. HANKOOK SAYS THERE'S NO WARRANTY ON THEIR TIRES. TECHNICIAN SAYS I NEED THEM CHANGED RIGHT AWAY OR THEY WILL 'BLOW OUT.' *JS
Corrective Action:
I HAVE HANKOOK TIRES ON MY FORD EXPLORER. BOUGHT IT NEW WITH THESE. LESS THAN 25,000 MILES AND THEY LOOK TO BE TEARING UP ALL OVER. HANKOOK SAYS THERE'S NO WARRANTY ON THEIR TIRES. TECHNICIAN SAYS I NEED THEM CHANGED RIGHT AWAY OR THEY WILL 'BLOW OUT.' *JS
Additional Notes:
I HAVE HANKOOK TIRES ON MY FORD EXPLORER. BOUGHT IT NEW WITH THESE. LESS THAN 25,000 MILES AND THEY LOOK TO BE TEARING UP ALL OVER. HANKOOK SAYS THERE'S NO WARRANTY ON THEIR TIRES. TECHNICIAN SAYS I NEED THEM CHANGED RIGHT AWAY OR THEY WILL 'BLOW OUT.' *JS
Mfg Campaign: 11266310
Recall Date: Oct 2, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Corrective Action:
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Additional Notes:
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Mfg Campaign: 11258696
Recall Date: Sep 28, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Corrective Action:
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Additional Notes:
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Mfg Campaign: 11258696
Recall Date: Sep 28, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH FOR TWO HOURS, AN ABNORMAL ODOR WAS PRESENT INSIDE THE VEHICLE AND THE CONTACT BEGAN TO FEEL DIZZY. THE CONTACT MANAGED TO DRIVE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH FOR TWO HOURS, AN ABNORMAL ODOR WAS PRESENT INSIDE THE VEHICLE AND THE CONTACT BEGAN TO FEEL DIZZY. THE CONTACT MANAGED TO DRIVE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH FOR TWO HOURS, AN ABNORMAL ODOR WAS PRESENT INSIDE THE VEHICLE AND THE CONTACT BEGAN TO FEEL DIZZY. THE CONTACT MANAGED TO DRIVE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Mfg Campaign: 11258273
Recall Date: Sep 26, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 65 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. CONTACT STATED CAR WOULD NOT PICK UP SPEED AND LOST POWER. THE VEHICLE WAS TAKEN TO HERTRICH FORD LINCOLN (LOCATED AT 1427 BAY RD, MILFORD, DE 19963, (302) 725-0031) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 29,177. *BF
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 65 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. CONTACT STATED CAR WOULD NOT PICK UP SPEED AND LOST POWER. THE VEHICLE WAS TAKEN TO HERTRICH FORD LINCOLN (LOCATED AT 1427 BAY RD, MILFORD, DE 19963, (302) 725-0031) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 29,177. *BF
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 65 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. CONTACT STATED CAR WOULD NOT PICK UP SPEED AND LOST POWER. THE VEHICLE WAS TAKEN TO HERTRICH FORD LINCOLN (LOCATED AT 1427 BAY RD, MILFORD, DE 19963, (302) 725-0031) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 29,177. *BF
Mfg Campaign: 11258062
Recall Date: Sep 25, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I PURCHASED A 2017 FORD EXPLORER LIMITED SUV AT THE WINNIPEG,CANADA FORD 4S (MID-TOWN FORD SALES LIMITED ) IN JULY 2017. TIRE MODEL: 255/50R20 105H VENTUS S1 NOBLE 2. IT WAS FOUND THAT THE FOUR TIRES ABRASION MORE SERIOUS THAN OTHER VEHICLES UNDER NORMAL USE. IT WAS DISCOVERED THAT THE FOUR TIRES OF THE CAR HAD DIFFERENT PEELING SKIN PHENOMENA, AND THE TIRES HAD A SLOW LEAKING AIR PHENOMENON IN JULY 2019. AFTER THAT, I NEED TO REPLENISH THE AIR OF TIRES 2-3 DAYS REGULARLY IN ORDER TO KEEP THE TIRE PRESSURE. I CONTACTED THE MID-TOWN FORD SALES WHERE WE BOUGHT THE CAR AFTER DISCOVERING THIS PROBLEM, UNFORTUNATELY, THEY SAID THAT THEY ARE NOT RESPONSIBLE FOR THE TIRE, AND LET ME CONTACT HANKOOK TIRE MANUFACTURERS TO FEEDBACK THE PROBLEM BY MYSELF. I HAVE TRIED TO CALL THE HANKOOK CUSTOMER SERVICE SEVERAL TIMES FROM JULY, BUT THERE IS NOBODY ANSWERS. I ASKED THE LOCAL HANKOOK DEALERS IN WINNIPEG, THEY TOLD ME THAT I CAN ONLY GET FEEDBACK WITH HANKOOK HEADQUARTERS. NOW I FEEL THAT THE SKIN PEELING OF TIRES ARE GETTING MORE AND MORE SERIOUS WHEN DRIVING EVERY DAY. I AM WORRIED THAT THE TIRE WOULD BE BURST EVERY TIME WHEN I AM DRIVING. I SEARCHED ON THE INTERNET THAT THE TIRE HAD BEEN HAVING PROBLEMS FOR A LONG TIME. NHTSA ID NUMBER: 10127409 SSM: 46905. I DON'T KNOW WHY I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. WHEN I WENT TO FORD 4S(MID TOWN FOR SALES), THEY SAID THAT THEY DID NOT HAVE ANY CLUE, THEY DID NOT ANYTHING ABOUT THIS ISSUE, AND ASK ME TO I CONTACT HANKOOK, BUT THEY DID NOT GIVE ME ANY CONTACT INFORMATION FOR THE HANKOOK. THERE IS NO CLEAR CUSTOMER SERVICE PHONE ON HANKOOK OFFICIAL WEBSITE. I AM SO DISAPPOINTED AND I DON'T KNOW HOW TO SOLVE THIS PROBLEM.
Corrective Action:
I PURCHASED A 2017 FORD EXPLORER LIMITED SUV AT THE WINNIPEG,CANADA FORD 4S (MID-TOWN FORD SALES LIMITED ) IN JULY 2017. TIRE MODEL: 255/50R20 105H VENTUS S1 NOBLE 2. IT WAS FOUND THAT THE FOUR TIRES ABRASION MORE SERIOUS THAN OTHER VEHICLES UNDER NORMAL USE. IT WAS DISCOVERED THAT THE FOUR TIRES OF THE CAR HAD DIFFERENT PEELING SKIN PHENOMENA, AND THE TIRES HAD A SLOW LEAKING AIR PHENOMENON IN JULY 2019. AFTER THAT, I NEED TO REPLENISH THE AIR OF TIRES 2-3 DAYS REGULARLY IN ORDER TO KEEP THE TIRE PRESSURE. I CONTACTED THE MID-TOWN FORD SALES WHERE WE BOUGHT THE CAR AFTER DISCOVERING THIS PROBLEM, UNFORTUNATELY, THEY SAID THAT THEY ARE NOT RESPONSIBLE FOR THE TIRE, AND LET ME CONTACT HANKOOK TIRE MANUFACTURERS TO FEEDBACK THE PROBLEM BY MYSELF. I HAVE TRIED TO CALL THE HANKOOK CUSTOMER SERVICE SEVERAL TIMES FROM JULY, BUT THERE IS NOBODY ANSWERS. I ASKED THE LOCAL HANKOOK DEALERS IN WINNIPEG, THEY TOLD ME THAT I CAN ONLY GET FEEDBACK WITH HANKOOK HEADQUARTERS. NOW I FEEL THAT THE SKIN PEELING OF TIRES ARE GETTING MORE AND MORE SERIOUS WHEN DRIVING EVERY DAY. I AM WORRIED THAT THE TIRE WOULD BE BURST EVERY TIME WHEN I AM DRIVING. I SEARCHED ON THE INTERNET THAT THE TIRE HAD BEEN HAVING PROBLEMS FOR A LONG TIME. NHTSA ID NUMBER: 10127409 SSM: 46905. I DON'T KNOW WHY I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. WHEN I WENT TO FORD 4S(MID TOWN FOR SALES), THEY SAID THAT THEY DID NOT HAVE ANY CLUE, THEY DID NOT ANYTHING ABOUT THIS ISSUE, AND ASK ME TO I CONTACT HANKOOK, BUT THEY DID NOT GIVE ME ANY CONTACT INFORMATION FOR THE HANKOOK. THERE IS NO CLEAR CUSTOMER SERVICE PHONE ON HANKOOK OFFICIAL WEBSITE. I AM SO DISAPPOINTED AND I DON'T KNOW HOW TO SOLVE THIS PROBLEM.
Additional Notes:
I PURCHASED A 2017 FORD EXPLORER LIMITED SUV AT THE WINNIPEG,CANADA FORD 4S (MID-TOWN FORD SALES LIMITED ) IN JULY 2017. TIRE MODEL: 255/50R20 105H VENTUS S1 NOBLE 2. IT WAS FOUND THAT THE FOUR TIRES ABRASION MORE SERIOUS THAN OTHER VEHICLES UNDER NORMAL USE. IT WAS DISCOVERED THAT THE FOUR TIRES OF THE CAR HAD DIFFERENT PEELING SKIN PHENOMENA, AND THE TIRES HAD A SLOW LEAKING AIR PHENOMENON IN JULY 2019. AFTER THAT, I NEED TO REPLENISH THE AIR OF TIRES 2-3 DAYS REGULARLY IN ORDER TO KEEP THE TIRE PRESSURE. I CONTACTED THE MID-TOWN FORD SALES WHERE WE BOUGHT THE CAR AFTER DISCOVERING THIS PROBLEM, UNFORTUNATELY, THEY SAID THAT THEY ARE NOT RESPONSIBLE FOR THE TIRE, AND LET ME CONTACT HANKOOK TIRE MANUFACTURERS TO FEEDBACK THE PROBLEM BY MYSELF. I HAVE TRIED TO CALL THE HANKOOK CUSTOMER SERVICE SEVERAL TIMES FROM JULY, BUT THERE IS NOBODY ANSWERS. I ASKED THE LOCAL HANKOOK DEALERS IN WINNIPEG, THEY TOLD ME THAT I CAN ONLY GET FEEDBACK WITH HANKOOK HEADQUARTERS. NOW I FEEL THAT THE SKIN PEELING OF TIRES ARE GETTING MORE AND MORE SERIOUS WHEN DRIVING EVERY DAY. I AM WORRIED THAT THE TIRE WOULD BE BURST EVERY TIME WHEN I AM DRIVING. I SEARCHED ON THE INTERNET THAT THE TIRE HAD BEEN HAVING PROBLEMS FOR A LONG TIME. NHTSA ID NUMBER: 10127409 SSM: 46905. I DON'T KNOW WHY I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. WHEN I WENT TO FORD 4S(MID TOWN FOR SALES), THEY SAID THAT THEY DID NOT HAVE ANY CLUE, THEY DID NOT ANYTHING ABOUT THIS ISSUE, AND ASK ME TO I CONTACT HANKOOK, BUT THEY DID NOT GIVE ME ANY CONTACT INFORMATION FOR THE HANKOOK. THERE IS NO CLEAR CUSTOMER SERVICE PHONE ON HANKOOK OFFICIAL WEBSITE. I AM SO DISAPPOINTED AND I DON'T KNOW HOW TO SOLVE THIS PROBLEM.
Mfg Campaign: 11257254
Recall Date: Sep 23, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST IS COMING INSIDE THE CABIN CAUSING ME TO HAVE HEADACHE AND SOME NAUSEA,,DRIVING DIFFERENT TIMES ,,UP HILLS AND SPEEDING UP,
Corrective Action:
EXHAUST IS COMING INSIDE THE CABIN CAUSING ME TO HAVE HEADACHE AND SOME NAUSEA,,DRIVING DIFFERENT TIMES ,,UP HILLS AND SPEEDING UP,
Additional Notes:
EXHAUST IS COMING INSIDE THE CABIN CAUSING ME TO HAVE HEADACHE AND SOME NAUSEA,,DRIVING DIFFERENT TIMES ,,UP HILLS AND SPEEDING UP,
Mfg Campaign: 11257130
Recall Date: Sep 21, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND TOOK THE VEHICLE TO BE SERVICED AT VIVA FORD (5550 N DESERT BLVD, EL PASO, TX 79912, 915-834-2800). AFTER THE VEHICLE WAS SERVICED, THE CONTACT STATED THAT THE MIDDLE OF BOTH REAR TIRES BEGAN TO WEAR ON THE TRACTION. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE TIRE WEAR WAS NOT RELATED TO THE RECALL. THE CONTACT SPOKE WITH THE SUPERVISOR WHO AGREED TO PAY FOR THE REPLACEMENT TIRES AND OFFERED A FREE ALIGNMENT. THE DEALER SWITCHED THE TWO FRONT TIRES AND PLACED THEM IN THE REAR OF THE VEHICLE. THE DEALER THEN PLACED TWO NEW TIRES ON THE FRONT END OF THE VEHICLE. AFTER THE REPAIR WAS PERFORMED, THE CONTACT'S WIFE DROVE THE VEHICLE OUT OF STATE. UPON REACHING HER DESTINATION, SHE NOTICED THAT THE SAME FAILURE OCCURRED AGAIN WITH THE REAR TIRES. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND TOOK THE VEHICLE TO BE SERVICED AT VIVA FORD (5550 N DESERT BLVD, EL PASO, TX 79912, 915-834-2800). AFTER THE VEHICLE WAS SERVICED, THE CONTACT STATED THAT THE MIDDLE OF BOTH REAR TIRES BEGAN TO WEAR ON THE TRACTION. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE TIRE WEAR WAS NOT RELATED TO THE RECALL. THE CONTACT SPOKE WITH THE SUPERVISOR WHO AGREED TO PAY FOR THE REPLACEMENT TIRES AND OFFERED A FREE ALIGNMENT. THE DEALER SWITCHED THE TWO FRONT TIRES AND PLACED THEM IN THE REAR OF THE VEHICLE. THE DEALER THEN PLACED TWO NEW TIRES ON THE FRONT END OF THE VEHICLE. AFTER THE REPAIR WAS PERFORMED, THE CONTACT'S WIFE DROVE THE VEHICLE OUT OF STATE. UPON REACHING HER DESTINATION, SHE NOTICED THAT THE SAME FAILURE OCCURRED AGAIN WITH THE REAR TIRES. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) AND TOOK THE VEHICLE TO BE SERVICED AT VIVA FORD (5550 N DESERT BLVD, EL PASO, TX 79912, 915-834-2800). AFTER THE VEHICLE WAS SERVICED, THE CONTACT STATED THAT THE MIDDLE OF BOTH REAR TIRES BEGAN TO WEAR ON THE TRACTION. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS INFORMED THAT THE TIRE WEAR WAS NOT RELATED TO THE RECALL. THE CONTACT SPOKE WITH THE SUPERVISOR WHO AGREED TO PAY FOR THE REPLACEMENT TIRES AND OFFERED A FREE ALIGNMENT. THE DEALER SWITCHED THE TWO FRONT TIRES AND PLACED THEM IN THE REAR OF THE VEHICLE. THE DEALER THEN PLACED TWO NEW TIRES ON THE FRONT END OF THE VEHICLE. AFTER THE REPAIR WAS PERFORMED, THE CONTACT'S WIFE DROVE THE VEHICLE OUT OF STATE. UPON REACHING HER DESTINATION, SHE NOTICED THAT THE SAME FAILURE OCCURRED AGAIN WITH THE REAR TIRES. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000.
Mfg Campaign: 11256253
Recall Date: Sep 17, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Corrective Action:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Additional Notes:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Mfg Campaign: 11255635
Recall Date: Sep 16, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Corrective Action:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Additional Notes:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Mfg Campaign: 11255635
Recall Date: Sep 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Corrective Action:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Additional Notes:
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Mfg Campaign: 11255635
Recall Date: Sep 16, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY VECHILE WHEN DRIVING AT 65-70 MPH STILL HAS FUMES GETTING INTO TO CABIN. I HAVE TAKEN THE VECHILE FOR THIS RECALL BUT THE PROBLEM PERSIST. I HAVE TO OPEN THE WINDOWS TO REFRESH THE CABIN. I HAVE TAKEN IT TO THE FORD DEALER AND THEY TELL ME THAT THERE ALL SERVICE WAS DONE. C@N YOU PLEASE ASSIST. THIS HAPPENS EVERY TIME AT THOSE SPEEDS.
Corrective Action:
MY VECHILE WHEN DRIVING AT 65-70 MPH STILL HAS FUMES GETTING INTO TO CABIN. I HAVE TAKEN THE VECHILE FOR THIS RECALL BUT THE PROBLEM PERSIST. I HAVE TO OPEN THE WINDOWS TO REFRESH THE CABIN. I HAVE TAKEN IT TO THE FORD DEALER AND THEY TELL ME THAT THERE ALL SERVICE WAS DONE. C@N YOU PLEASE ASSIST. THIS HAPPENS EVERY TIME AT THOSE SPEEDS.
Additional Notes:
MY VECHILE WHEN DRIVING AT 65-70 MPH STILL HAS FUMES GETTING INTO TO CABIN. I HAVE TAKEN THE VECHILE FOR THIS RECALL BUT THE PROBLEM PERSIST. I HAVE TO OPEN THE WINDOWS TO REFRESH THE CABIN. I HAVE TAKEN IT TO THE FORD DEALER AND THEY TELL ME THAT THERE ALL SERVICE WAS DONE. C@N YOU PLEASE ASSIST. THIS HAPPENS EVERY TIME AT THOSE SPEEDS.
Mfg Campaign: 11255471
Recall Date: Sep 14, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
TIRES ARE DEEMED WORN OUT AT 16000 MILES.
Corrective Action:
TIRES ARE DEEMED WORN OUT AT 16000 MILES.
Additional Notes:
TIRES ARE DEEMED WORN OUT AT 16000 MILES.
Mfg Campaign: 11255496
Recall Date: Sep 14, 2019
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