Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THE PASSENGER SIDE FRONT DOOR FRAMEWORK WAS FAULTY. THE CONTACT STATED THE DOOR MADE AN ABNORMAL NOISE WHILE DRIVING ABOUT 10 MPH. NO WARNING LIGHTS ILLUMINATED. THE DEALERSHIP WAS CONTACTED ABOUT THE FAILURE WITH THE FRAMEWORK. THE VEHICLE WAS TAKEN TO AUTONATION FORD KATY (20777 KATY FWY, KATY, TX 77450) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THE PASSENGER SIDE FRONT DOOR FRAMEWORK WAS FAULTY. THE CONTACT STATED THE DOOR MADE AN ABNORMAL NOISE WHILE DRIVING ABOUT 10 MPH. NO WARNING LIGHTS ILLUMINATED. THE DEALERSHIP WAS CONTACTED ABOUT THE FAILURE WITH THE FRAMEWORK. THE VEHICLE WAS TAKEN TO AUTONATION FORD KATY (20777 KATY FWY, KATY, TX 77450) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THE PASSENGER SIDE FRONT DOOR FRAMEWORK WAS FAULTY. THE CONTACT STATED THE DOOR MADE AN ABNORMAL NOISE WHILE DRIVING ABOUT 10 MPH. NO WARNING LIGHTS ILLUMINATED. THE DEALERSHIP WAS CONTACTED ABOUT THE FAILURE WITH THE FRAMEWORK. THE VEHICLE WAS TAKEN TO AUTONATION FORD KATY (20777 KATY FWY, KATY, TX 77450) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Mfg Campaign: 11306379
Recall Date: Jan 31, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE WERE DRIVING FORWARD ON THE INTERSTATE WHEN THE CAR LOST POWER, A WRENCH LOGO APPEARED ON THE DASH DISPLAY, THEN WE COASTED THE CAR TO A STOP AT THE LEFT SIDE OF THE ROAD. THEN WE SMELLED SMOKE, SAW FLAMES FLICKERING UP FROM THE HOOD, VACATED THE VEHICLE AND CALLED 911 AS THE FRONT OF THE CAR UNDER THE HOOD BURST INTO FLAMES. THE CAR WAS QUICKLY ENGULFED IN FLAMES. CITY POLICE ARRIVED TO CONTROL TRAFFIC AWAY FROM OUR BURNING CAR, AND THEN THE FIRETRUCK AND FIREFIGHTERS ARRIVED AND PUT OUT THE FIRE. THE CAR WAS TOWED AWAY ON A FLATBED.
Corrective Action:
WE WERE DRIVING FORWARD ON THE INTERSTATE WHEN THE CAR LOST POWER, A WRENCH LOGO APPEARED ON THE DASH DISPLAY, THEN WE COASTED THE CAR TO A STOP AT THE LEFT SIDE OF THE ROAD. THEN WE SMELLED SMOKE, SAW FLAMES FLICKERING UP FROM THE HOOD, VACATED THE VEHICLE AND CALLED 911 AS THE FRONT OF THE CAR UNDER THE HOOD BURST INTO FLAMES. THE CAR WAS QUICKLY ENGULFED IN FLAMES. CITY POLICE ARRIVED TO CONTROL TRAFFIC AWAY FROM OUR BURNING CAR, AND THEN THE FIRETRUCK AND FIREFIGHTERS ARRIVED AND PUT OUT THE FIRE. THE CAR WAS TOWED AWAY ON A FLATBED.
Additional Notes:
WE WERE DRIVING FORWARD ON THE INTERSTATE WHEN THE CAR LOST POWER, A WRENCH LOGO APPEARED ON THE DASH DISPLAY, THEN WE COASTED THE CAR TO A STOP AT THE LEFT SIDE OF THE ROAD. THEN WE SMELLED SMOKE, SAW FLAMES FLICKERING UP FROM THE HOOD, VACATED THE VEHICLE AND CALLED 911 AS THE FRONT OF THE CAR UNDER THE HOOD BURST INTO FLAMES. THE CAR WAS QUICKLY ENGULFED IN FLAMES. CITY POLICE ARRIVED TO CONTROL TRAFFIC AWAY FROM OUR BURNING CAR, AND THEN THE FIRETRUCK AND FIREFIGHTERS ARRIVED AND PUT OUT THE FIRE. THE CAR WAS TOWED AWAY ON A FLATBED.
Mfg Campaign: 11306139
Recall Date: Jan 30, 2020
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Corrective Action:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Additional Notes:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Mfg Campaign: 11299435
Recall Date: Jan 15, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Corrective Action:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Additional Notes:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Mfg Campaign: 11299435
Recall Date: Jan 15, 2020
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Corrective Action:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Additional Notes:
ON JANUARY 11, 2020, I TURNED ON THE IGNITION OF MY 2017 EXPLORER SITTING IN MY DRIVEWAY AND IMMEDIATELY HAD 4 WARNING LIGHTS AND MULTIPLE ERROR MESSAGES APPEAR. IT WAS THE ABS, STABILITY CONTROL ON AND OFF LIGHTS AND A WRENCH. THEN THERE WERE MULTIPLE MESSAGES ABOUT MY FOUR WHEEL DRIVE NOT WORKING. I TURNED THE CAR ON AND OFF SEVERAL TIMES TRYING TO GET ALL OF THE MESSAGES AND TO SEE IF IT WOULD CLEAR. AFTER THE THIRD RESTART THE ENTIRE DASH PANEL WENT OUT COMPLETELY EXCEPT FOR THE RADIO WHICH STAYED ON CONTINUOUSLY FOR 3 DAYS UNTIL IT GOT TO THE DEALERSHIP ON MONDAY. NONE OF THE VEHICLES BASIC NECESSITIES WERE WORKING...NO SPEEDOMETER, GAS LIGHTS, WIPERS, OR CLIMATE CONTROL, ETC. ONLY THE ENGINE, HEADLIGHTS, AND TAILLIGHTS WORKED. THE DEALERSHIP IS CURRENTLY WORKING ON THE VEHICLE AND IS CLAIMING IT IS A BATTERY PROBLEM. THE SERVICE DEPARTMENT HAS ADMITTED THEY DON'T KNOW IF IT WILL FIX THE PROBLEM BUT THEY ARE GOING TO TRY IT. THEY ALSO STATED THAT "THE VEHICLE CLEARED ITSELF AFTER THE BATTERY DIED WHICH IT'S NOT SUPPOSED TO DO". I HAVE SEEN MULTIPLE REPORTS ABOUT THE EXACT SAME PROBLEM WITH DIFFERENT ITEMS BEING REPLACED, INCLUDING THE BATTERY, TO NO AVAIL. THIS IS MY FAMILY'S PRIMARY VEHICLE AND I REGULARLY DRIVE MY 6 AND 11 YR OLD CHILDREN AROUND IN THIS VEHICLE. WE ALSO TRAVEL THE HIGHWAY AND 4 LANE SUSPENSION BRIDGE EXTENSIVELY. LOSING THESE BASIC SYSTEMS COULD RESULT IN A LIFE THREATENING SITUATION FOR ME AND MY FAMILY. I HAVE SEEN COMPLAINTS ON THE INTERNET DATING BACK TO DECEMBER 2016 AND THE PROBLEM IS STILL OCCURRING. THE VEHICLE WAS IN PROPER WORKING CONDITION, NO MAJOR PROBLEMS PRIOR, AND WELL BELOW THE MILEAGE EXPECTED FOR A VEHICLE OF THIS AGE WHEN THE ISSUES OCCURRED. I DON'T TRUST IT NOW.
Mfg Campaign: 11299435
Recall Date: Jan 15, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
WHEN STARTING I NOTICED THE FRONT AIRBAG LIGHT REMAINED ON INDICATING A MALFUNCTION FURTHER EXAMINATION INDICATED A PROBLEM WITH PASSENGER SRS NOT INDICATING PROPER ILLUMINATION UPON START UP AND THAT WAS THE REASON FOR THE ALWAYS ON FRONT AIRBAG WARNING UNLESS PASSENGER OCCUPYING SEAT IN OTHER WORDS IF THE INDICATOR TEST AT START UP FAILS THE SYSTEM TURNS ON THE FRONT AIRBAG LIGHT UNTIL SOMEONE IN SEAT/ IT ALSO MEANS IS A SUBSEQUENT FAILURE OF THE SYSTEM WILL NOT BE OBSERVED AS THE LIGHT HAS BEEN ALREADY TURNED ON FOR THE EARLIER REASON *LN INVALID VIN *JB*JB
Corrective Action:
WHEN STARTING I NOTICED THE FRONT AIRBAG LIGHT REMAINED ON INDICATING A MALFUNCTION FURTHER EXAMINATION INDICATED A PROBLEM WITH PASSENGER SRS NOT INDICATING PROPER ILLUMINATION UPON START UP AND THAT WAS THE REASON FOR THE ALWAYS ON FRONT AIRBAG WARNING UNLESS PASSENGER OCCUPYING SEAT IN OTHER WORDS IF THE INDICATOR TEST AT START UP FAILS THE SYSTEM TURNS ON THE FRONT AIRBAG LIGHT UNTIL SOMEONE IN SEAT/ IT ALSO MEANS IS A SUBSEQUENT FAILURE OF THE SYSTEM WILL NOT BE OBSERVED AS THE LIGHT HAS BEEN ALREADY TURNED ON FOR THE EARLIER REASON *LN INVALID VIN *JB*JB
Additional Notes:
WHEN STARTING I NOTICED THE FRONT AIRBAG LIGHT REMAINED ON INDICATING A MALFUNCTION FURTHER EXAMINATION INDICATED A PROBLEM WITH PASSENGER SRS NOT INDICATING PROPER ILLUMINATION UPON START UP AND THAT WAS THE REASON FOR THE ALWAYS ON FRONT AIRBAG WARNING UNLESS PASSENGER OCCUPYING SEAT IN OTHER WORDS IF THE INDICATOR TEST AT START UP FAILS THE SYSTEM TURNS ON THE FRONT AIRBAG LIGHT UNTIL SOMEONE IN SEAT/ IT ALSO MEANS IS A SUBSEQUENT FAILURE OF THE SYSTEM WILL NOT BE OBSERVED AS THE LIGHT HAS BEEN ALREADY TURNED ON FOR THE EARLIER REASON *LN INVALID VIN *JB*JB
Mfg Campaign: 11299261
Recall Date: Jan 14, 2020
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
VEHICLE VIBRATION AT 60 MPH. SERVICE DEPARTMENT DID INSTALLED "ROAD ANALYZER" AND PERFORMED "NVH DIAGNOSTICS". ALL TIRES BALANCED WITHIN 1/4 OZ, FOUND TWO REAR TIRES WITH 5015 MILES ON VEHICLE TO HAVE ROAD ROAD FORCE OF 18-20 LBS ON EACH OF THE REAR TIRES. DIAGNOSIS REPLACE TIRES!
Corrective Action:
VEHICLE VIBRATION AT 60 MPH. SERVICE DEPARTMENT DID INSTALLED "ROAD ANALYZER" AND PERFORMED "NVH DIAGNOSTICS". ALL TIRES BALANCED WITHIN 1/4 OZ, FOUND TWO REAR TIRES WITH 5015 MILES ON VEHICLE TO HAVE ROAD ROAD FORCE OF 18-20 LBS ON EACH OF THE REAR TIRES. DIAGNOSIS REPLACE TIRES!
Additional Notes:
VEHICLE VIBRATION AT 60 MPH. SERVICE DEPARTMENT DID INSTALLED "ROAD ANALYZER" AND PERFORMED "NVH DIAGNOSTICS". ALL TIRES BALANCED WITHIN 1/4 OZ, FOUND TWO REAR TIRES WITH 5015 MILES ON VEHICLE TO HAVE ROAD ROAD FORCE OF 18-20 LBS ON EACH OF THE REAR TIRES. DIAGNOSIS REPLACE TIRES!
Mfg Campaign: 11291089
Recall Date: Dec 24, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
LOUD ENGINE NOISES UNDER ACCELERATION. SOUNDS LIKE RATTLING OR DETONATION. SMELL EXHAUST FUMES DURING AND AFTER HARD ACCELERATION INSIDE VEHICLE.
Corrective Action:
LOUD ENGINE NOISES UNDER ACCELERATION. SOUNDS LIKE RATTLING OR DETONATION. SMELL EXHAUST FUMES DURING AND AFTER HARD ACCELERATION INSIDE VEHICLE.
Additional Notes:
LOUD ENGINE NOISES UNDER ACCELERATION. SOUNDS LIKE RATTLING OR DETONATION. SMELL EXHAUST FUMES DURING AND AFTER HARD ACCELERATION INSIDE VEHICLE.
Mfg Campaign: 11290687
Recall Date: Dec 22, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VERY STRONG ODOR OF EXHAUST FUMES INSIDE CABIN. I WAS USING THE CAR'S AUTOMATIC START FEATURE AND WHEN I GOT IN CAR TO DRIVE KIDS TO SCHOOL, YOU COULD SMELL EXHAUST THROUGHOUT CAR. JUST RECENTLY PURCHASED CAR AND NOTICED THIS ISSUE ON 2ND DAY OF OWNERSHIP. WHEN DRIVING ON HIGHWAY ODOR SEEMS TO GO AWAY BUT IF YOU STOP AT A LIGHT OR ARE IN SLOW MOVING TRAFFIC, FUMES QUICKLY BUILD UP AGAIN.
Corrective Action:
VERY STRONG ODOR OF EXHAUST FUMES INSIDE CABIN. I WAS USING THE CAR'S AUTOMATIC START FEATURE AND WHEN I GOT IN CAR TO DRIVE KIDS TO SCHOOL, YOU COULD SMELL EXHAUST THROUGHOUT CAR. JUST RECENTLY PURCHASED CAR AND NOTICED THIS ISSUE ON 2ND DAY OF OWNERSHIP. WHEN DRIVING ON HIGHWAY ODOR SEEMS TO GO AWAY BUT IF YOU STOP AT A LIGHT OR ARE IN SLOW MOVING TRAFFIC, FUMES QUICKLY BUILD UP AGAIN.
Additional Notes:
VERY STRONG ODOR OF EXHAUST FUMES INSIDE CABIN. I WAS USING THE CAR'S AUTOMATIC START FEATURE AND WHEN I GOT IN CAR TO DRIVE KIDS TO SCHOOL, YOU COULD SMELL EXHAUST THROUGHOUT CAR. JUST RECENTLY PURCHASED CAR AND NOTICED THIS ISSUE ON 2ND DAY OF OWNERSHIP. WHEN DRIVING ON HIGHWAY ODOR SEEMS TO GO AWAY BUT IF YOU STOP AT A LIGHT OR ARE IN SLOW MOVING TRAFFIC, FUMES QUICKLY BUILD UP AGAIN.
Mfg Campaign: 11289791
Recall Date: Dec 18, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Corrective Action:
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Additional Notes:
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Mfg Campaign: 11289179
Recall Date: Dec 15, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Corrective Action:
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Additional Notes:
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Mfg Campaign: 11289179
Recall Date: Dec 15, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED 2017 FORD EXPLORER NEW WITH ONLY 549 MILES. 16 MONTHS AFTER PURCHASE, AT APPROX. 39,000 MILES, TORQUE CONVERTER WENT OUT AND HAD TO BE REPLACED. 16 MONTHS LATER, AT APPROX. 79,000 MILES, TORQUE CONVERTER WENT OUT AGAIN AND HAD TO BE REPLACED. I BELIEVE THIS TO BE YET ANOTHER FAULTY FORD TRANSMISSION ISSUE, AS I AM A DAILY COMMUTER AND KEEP MY VEHICLES WELL MAINTAINED.
Corrective Action:
PURCHASED 2017 FORD EXPLORER NEW WITH ONLY 549 MILES. 16 MONTHS AFTER PURCHASE, AT APPROX. 39,000 MILES, TORQUE CONVERTER WENT OUT AND HAD TO BE REPLACED. 16 MONTHS LATER, AT APPROX. 79,000 MILES, TORQUE CONVERTER WENT OUT AGAIN AND HAD TO BE REPLACED. I BELIEVE THIS TO BE YET ANOTHER FAULTY FORD TRANSMISSION ISSUE, AS I AM A DAILY COMMUTER AND KEEP MY VEHICLES WELL MAINTAINED.
Additional Notes:
PURCHASED 2017 FORD EXPLORER NEW WITH ONLY 549 MILES. 16 MONTHS AFTER PURCHASE, AT APPROX. 39,000 MILES, TORQUE CONVERTER WENT OUT AND HAD TO BE REPLACED. 16 MONTHS LATER, AT APPROX. 79,000 MILES, TORQUE CONVERTER WENT OUT AGAIN AND HAD TO BE REPLACED. I BELIEVE THIS TO BE YET ANOTHER FAULTY FORD TRANSMISSION ISSUE, AS I AM A DAILY COMMUTER AND KEEP MY VEHICLES WELL MAINTAINED.
Mfg Campaign: 11288853
Recall Date: Dec 13, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
TOOK MY VEHICLE TO THE DEALER FOR TIRE PROBLEM. THEY INFORMED ME THAT I NEED ALL TIRES REPLACED. THIS VEHICLE HAS 27000 MILES ON IT. THE TIRES ARE RATED FOR 50000 MILES. MY WIFE DRIVES THE CAR. SHE DOES NOT FEEL SAFE IN IT AT ALL. THE TIRES SPIN IN WET CONDITIONS DUE TO THE ABNORMAL WEAR ON THE TIRES. SHE ALSO INFORMED ME THAT THE CAR SLIDE WHILE TRYING TO STOP. SHE SAID SHE WAS WITHIN INCHES OF HITTING THE CAR INFRONT OF HER. THESE ARE THE HANKOOK NOBLE 2 TIRES. HANKOOK SAID THEY WOULD PRO RATE THE COST OF NEW TIRES. HANKOOK KNEW ABOUT THIS PROBLEM AND LET FORD KNOW THIS IS WHAT THEY WOULD DO. FORD HAS DONE NOTHING ABOUT THIS ISSUE. MY LEASE IS DUE IN 7 MONTHS. THE TIRES SHOULD AT LEAST LAST 3 YEARS. I AM AT THE POINT OF TELLING MY WIFE TO PARK THE VEHICLE AND DRIVE A DIFFERENT CAR. SAFETY IS A BIG FACTOR WITH THIS ISSUE. WHY IS NOBODY WORRIED ABOUT THE ISSUE THAT THESE TIRES WERE NOT REPLACED WHEN THE ISSUE WAS FOUND. I ANYONE IN MY FAMILY DOES NOT FEEL SAFE, WE WILL NOT DRIVE IT WITH WINTER COMING. SAD THAT NEITHER COMPANY WANTS TO TAKE THIS ISSUE SERIOUSLY. NOT GOING TO GET ANOTHER VEHICLE FROM FORD OR WITH HANKKOK TIRES AGAIN.
Corrective Action:
TOOK MY VEHICLE TO THE DEALER FOR TIRE PROBLEM. THEY INFORMED ME THAT I NEED ALL TIRES REPLACED. THIS VEHICLE HAS 27000 MILES ON IT. THE TIRES ARE RATED FOR 50000 MILES. MY WIFE DRIVES THE CAR. SHE DOES NOT FEEL SAFE IN IT AT ALL. THE TIRES SPIN IN WET CONDITIONS DUE TO THE ABNORMAL WEAR ON THE TIRES. SHE ALSO INFORMED ME THAT THE CAR SLIDE WHILE TRYING TO STOP. SHE SAID SHE WAS WITHIN INCHES OF HITTING THE CAR INFRONT OF HER. THESE ARE THE HANKOOK NOBLE 2 TIRES. HANKOOK SAID THEY WOULD PRO RATE THE COST OF NEW TIRES. HANKOOK KNEW ABOUT THIS PROBLEM AND LET FORD KNOW THIS IS WHAT THEY WOULD DO. FORD HAS DONE NOTHING ABOUT THIS ISSUE. MY LEASE IS DUE IN 7 MONTHS. THE TIRES SHOULD AT LEAST LAST 3 YEARS. I AM AT THE POINT OF TELLING MY WIFE TO PARK THE VEHICLE AND DRIVE A DIFFERENT CAR. SAFETY IS A BIG FACTOR WITH THIS ISSUE. WHY IS NOBODY WORRIED ABOUT THE ISSUE THAT THESE TIRES WERE NOT REPLACED WHEN THE ISSUE WAS FOUND. I ANYONE IN MY FAMILY DOES NOT FEEL SAFE, WE WILL NOT DRIVE IT WITH WINTER COMING. SAD THAT NEITHER COMPANY WANTS TO TAKE THIS ISSUE SERIOUSLY. NOT GOING TO GET ANOTHER VEHICLE FROM FORD OR WITH HANKKOK TIRES AGAIN.
Additional Notes:
TOOK MY VEHICLE TO THE DEALER FOR TIRE PROBLEM. THEY INFORMED ME THAT I NEED ALL TIRES REPLACED. THIS VEHICLE HAS 27000 MILES ON IT. THE TIRES ARE RATED FOR 50000 MILES. MY WIFE DRIVES THE CAR. SHE DOES NOT FEEL SAFE IN IT AT ALL. THE TIRES SPIN IN WET CONDITIONS DUE TO THE ABNORMAL WEAR ON THE TIRES. SHE ALSO INFORMED ME THAT THE CAR SLIDE WHILE TRYING TO STOP. SHE SAID SHE WAS WITHIN INCHES OF HITTING THE CAR INFRONT OF HER. THESE ARE THE HANKOOK NOBLE 2 TIRES. HANKOOK SAID THEY WOULD PRO RATE THE COST OF NEW TIRES. HANKOOK KNEW ABOUT THIS PROBLEM AND LET FORD KNOW THIS IS WHAT THEY WOULD DO. FORD HAS DONE NOTHING ABOUT THIS ISSUE. MY LEASE IS DUE IN 7 MONTHS. THE TIRES SHOULD AT LEAST LAST 3 YEARS. I AM AT THE POINT OF TELLING MY WIFE TO PARK THE VEHICLE AND DRIVE A DIFFERENT CAR. SAFETY IS A BIG FACTOR WITH THIS ISSUE. WHY IS NOBODY WORRIED ABOUT THE ISSUE THAT THESE TIRES WERE NOT REPLACED WHEN THE ISSUE WAS FOUND. I ANYONE IN MY FAMILY DOES NOT FEEL SAFE, WE WILL NOT DRIVE IT WITH WINTER COMING. SAD THAT NEITHER COMPANY WANTS TO TAKE THIS ISSUE SERIOUSLY. NOT GOING TO GET ANOTHER VEHICLE FROM FORD OR WITH HANKKOK TIRES AGAIN.
Mfg Campaign: 11287448
Recall Date: Dec 6, 2019
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V435000 (SUSPENSION) AND 19V651000 (SEATS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V435000 (SUSPENSION) AND 19V651000 (SEATS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V435000 (SUSPENSION) AND 19V651000 (SEATS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11287522
Recall Date: Dec 6, 2019
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V435000 (SUSPENSION) AND 19V651000 (SEATS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V435000 (SUSPENSION) AND 19V651000 (SEATS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 19V435000 (SUSPENSION) AND 19V651000 (SEATS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11287522
Recall Date: Dec 6, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FORD EXPLORER XLT "IN-DASH CONTROL SCREEN BLANKS OUT-LEAVES NO ELECTRONIC CONTROL DRIVE, ODOMETER, SPEED, CLIMATE CONTROL, BACKUP CAMERA, STEERING WHEEL CONTROLS, TURN SIGNALS ETC"
Corrective Action:
FORD EXPLORER XLT "IN-DASH CONTROL SCREEN BLANKS OUT-LEAVES NO ELECTRONIC CONTROL DRIVE, ODOMETER, SPEED, CLIMATE CONTROL, BACKUP CAMERA, STEERING WHEEL CONTROLS, TURN SIGNALS ETC"
Additional Notes:
FORD EXPLORER XLT "IN-DASH CONTROL SCREEN BLANKS OUT-LEAVES NO ELECTRONIC CONTROL DRIVE, ODOMETER, SPEED, CLIMATE CONTROL, BACKUP CAMERA, STEERING WHEEL CONTROLS, TURN SIGNALS ETC"
Mfg Campaign: 11286781
Recall Date: Dec 4, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BOUGHT MY EXPLORER BRAND NEW. AT 28,000 MILES THE BATTERY WAS LEAKING AND WAS REPLACED UNDER WARRANTY. THE OTHER DAY I DID AN OIL CHANGE AND NOTICED THE BATTERY WAS LEAKING AGAIN AND CAUSING CORROSION. THE ACID IS CLEARLY VISIBLE ON THE BATTERY. MY VEHICLE IS STILL UNDER 3 YEARS OLD AND UNDER 36 MONTHS. THE BATTERY IS FROM 8/18/18. NOW MY VEHICLE HAS 52000 MILES. THREE DIFFERENT FORD SHOPS COGGIN DELAND, GARY YEOMAN, MULLINAX FORD REFUSE TO REPLACE IT DUE TO IT BEING "ORIGINAL BATTERY". THIS IS POOR CUSTOMER SERVICE AND NO REASON THIS SHOULD HAPPEN. WHEN I ASKED GARY REP IF THIS WAS COMMON AND THEY STATED "YES WE SEE THIS ALOT AND THATS WHY WE OFFER 7 YEAR BATTERIES". THERE IS SOMETHING WRONG WHEN A BATTERY IS BEING USED PER YEAR PER 28000 MILES.
Corrective Action:
I BOUGHT MY EXPLORER BRAND NEW. AT 28,000 MILES THE BATTERY WAS LEAKING AND WAS REPLACED UNDER WARRANTY. THE OTHER DAY I DID AN OIL CHANGE AND NOTICED THE BATTERY WAS LEAKING AGAIN AND CAUSING CORROSION. THE ACID IS CLEARLY VISIBLE ON THE BATTERY. MY VEHICLE IS STILL UNDER 3 YEARS OLD AND UNDER 36 MONTHS. THE BATTERY IS FROM 8/18/18. NOW MY VEHICLE HAS 52000 MILES. THREE DIFFERENT FORD SHOPS COGGIN DELAND, GARY YEOMAN, MULLINAX FORD REFUSE TO REPLACE IT DUE TO IT BEING "ORIGINAL BATTERY". THIS IS POOR CUSTOMER SERVICE AND NO REASON THIS SHOULD HAPPEN. WHEN I ASKED GARY REP IF THIS WAS COMMON AND THEY STATED "YES WE SEE THIS ALOT AND THATS WHY WE OFFER 7 YEAR BATTERIES". THERE IS SOMETHING WRONG WHEN A BATTERY IS BEING USED PER YEAR PER 28000 MILES.
Additional Notes:
I BOUGHT MY EXPLORER BRAND NEW. AT 28,000 MILES THE BATTERY WAS LEAKING AND WAS REPLACED UNDER WARRANTY. THE OTHER DAY I DID AN OIL CHANGE AND NOTICED THE BATTERY WAS LEAKING AGAIN AND CAUSING CORROSION. THE ACID IS CLEARLY VISIBLE ON THE BATTERY. MY VEHICLE IS STILL UNDER 3 YEARS OLD AND UNDER 36 MONTHS. THE BATTERY IS FROM 8/18/18. NOW MY VEHICLE HAS 52000 MILES. THREE DIFFERENT FORD SHOPS COGGIN DELAND, GARY YEOMAN, MULLINAX FORD REFUSE TO REPLACE IT DUE TO IT BEING "ORIGINAL BATTERY". THIS IS POOR CUSTOMER SERVICE AND NO REASON THIS SHOULD HAPPEN. WHEN I ASKED GARY REP IF THIS WAS COMMON AND THEY STATED "YES WE SEE THIS ALOT AND THATS WHY WE OFFER 7 YEAR BATTERIES". THERE IS SOMETHING WRONG WHEN A BATTERY IS BEING USED PER YEAR PER 28000 MILES.
Mfg Campaign: 11286976
Recall Date: Dec 4, 2019
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I RECENTLY FAILED NY STATE INSPECTION DUE TO PREMATURE TIRE WEAR ON MY FORD EXPLORER 2017 WITH 24,500 MILES. THE HANKOOK VENTUS S1 NOBLE HAVE A SERVICE ANNOUNCEMENT REGARDING PREMATURE WEAR, HOWEVER NO FORD DEALERSHIP SERVICE DEPARTMENT WILL SERVICE MY VEHICLE EVEN AFTER CONTACTING HANKOOK AND PROVIDING INFORMATION ON THE SERVICE ANNOUNCEMENT. WE SHOULD NOT ALLOW KNOWN POORLY MANUFACTURED TIRES ON OUR ROADS.
Corrective Action:
I RECENTLY FAILED NY STATE INSPECTION DUE TO PREMATURE TIRE WEAR ON MY FORD EXPLORER 2017 WITH 24,500 MILES. THE HANKOOK VENTUS S1 NOBLE HAVE A SERVICE ANNOUNCEMENT REGARDING PREMATURE WEAR, HOWEVER NO FORD DEALERSHIP SERVICE DEPARTMENT WILL SERVICE MY VEHICLE EVEN AFTER CONTACTING HANKOOK AND PROVIDING INFORMATION ON THE SERVICE ANNOUNCEMENT. WE SHOULD NOT ALLOW KNOWN POORLY MANUFACTURED TIRES ON OUR ROADS.
Additional Notes:
I RECENTLY FAILED NY STATE INSPECTION DUE TO PREMATURE TIRE WEAR ON MY FORD EXPLORER 2017 WITH 24,500 MILES. THE HANKOOK VENTUS S1 NOBLE HAVE A SERVICE ANNOUNCEMENT REGARDING PREMATURE WEAR, HOWEVER NO FORD DEALERSHIP SERVICE DEPARTMENT WILL SERVICE MY VEHICLE EVEN AFTER CONTACTING HANKOOK AND PROVIDING INFORMATION ON THE SERVICE ANNOUNCEMENT. WE SHOULD NOT ALLOW KNOWN POORLY MANUFACTURED TIRES ON OUR ROADS.
Mfg Campaign: 11286670
Recall Date: Dec 3, 2019
Ford Motor Company
Defect Description:
STRUCTURE:BODY:ROOF AND PILLARS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF COVER CLIPS DETACHED SEVERAL TIMES. THE ROOF CLIPS SEPARATED FROM THE RAILS AND CAUSED THE ROOF COVER TO SEPARATE FROM THE VEHICLE WHILE DRIVING 45 MPH. THE VEHICLE WAS TAKEN TO TWO DEALERS, INCLUDING LOOKOUT FORD (557 HIGHWAY 70 WEST, MOREHEAD CITY, NORTH CAROLINA 28557, 252-216-2271) FOR THE ROOF CLIP FAILURE. THE DEALER REPLACED THE ROOF RAILING, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS ALSO TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DRIVE, LAKE ELSINORE, CALIFORNIA, 92530, (951) 471-4100) AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF COVER CLIPS DETACHED SEVERAL TIMES. THE ROOF CLIPS SEPARATED FROM THE RAILS AND CAUSED THE ROOF COVER TO SEPARATE FROM THE VEHICLE WHILE DRIVING 45 MPH. THE VEHICLE WAS TAKEN TO TWO DEALERS, INCLUDING LOOKOUT FORD (557 HIGHWAY 70 WEST, MOREHEAD CITY, NORTH CAROLINA 28557, 252-216-2271) FOR THE ROOF CLIP FAILURE. THE DEALER REPLACED THE ROOF RAILING, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS ALSO TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DRIVE, LAKE ELSINORE, CALIFORNIA, 92530, (951) 471-4100) AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF COVER CLIPS DETACHED SEVERAL TIMES. THE ROOF CLIPS SEPARATED FROM THE RAILS AND CAUSED THE ROOF COVER TO SEPARATE FROM THE VEHICLE WHILE DRIVING 45 MPH. THE VEHICLE WAS TAKEN TO TWO DEALERS, INCLUDING LOOKOUT FORD (557 HIGHWAY 70 WEST, MOREHEAD CITY, NORTH CAROLINA 28557, 252-216-2271) FOR THE ROOF CLIP FAILURE. THE DEALER REPLACED THE ROOF RAILING, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS ALSO TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DRIVE, LAKE ELSINORE, CALIFORNIA, 92530, (951) 471-4100) AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11286364
Recall Date: Dec 2, 2019
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXHAUST SMELL COMING INTO THE CABIN OF THE VEHICLE. SMELLS LIKE HOT EXHAUST THAT IS COMING IN THROUGH THE FRONT VENTS WHILE DRIVING DOWN THE HIGHWAY. SMELLS VERY BAD AND CAN'T BE GOOD FOR YOU.
Corrective Action:
EXHAUST SMELL COMING INTO THE CABIN OF THE VEHICLE. SMELLS LIKE HOT EXHAUST THAT IS COMING IN THROUGH THE FRONT VENTS WHILE DRIVING DOWN THE HIGHWAY. SMELLS VERY BAD AND CAN'T BE GOOD FOR YOU.
Additional Notes:
EXHAUST SMELL COMING INTO THE CABIN OF THE VEHICLE. SMELLS LIKE HOT EXHAUST THAT IS COMING IN THROUGH THE FRONT VENTS WHILE DRIVING DOWN THE HIGHWAY. SMELLS VERY BAD AND CAN'T BE GOOD FOR YOU.
Mfg Campaign: 11283073
Recall Date: Dec 1, 2019
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