FORD EXPLORER 2017

Complete listing of complaints and recalls for this vehicle

1.7K
Complaints
22
Recalls

Complaints & Recalls

1.7K Complaints 22 Recalls

Official Safety Recalls - Important!

22 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Ford Motor Company
NHTSA Campaign: 25V347000 SAFETY RECALL
492.1K Vehicles Affected
Recall Date: May 23, 2025
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

Potential Risk:
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
FREE Recall Solution:
The remedy is currently under development. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 25S53
Recall Date: May 23, 2025
Ford Motor Company
NHTSA Campaign: 24V031000 SAFETY RECALL
1.9M Vehicles Affected
Recall Date: Jan 19, 2024
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Potential Risk:
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. Owner notification letters were mailed on April 2, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 24S02
Notice Date: Jul 18, 2024
Recall Date: Jan 19, 2024
Ford Motor Company
NHTSA Campaign: 21V537000 SAFETY RECALL
631.2K Vehicles Affected
Recall Date: Jul 15, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Potential Risk:
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21S32
Notice Date: Mar 16, 2022
Recall Date: Jul 15, 2021
Ford Motor Company
NHTSA Campaign: 21V316000 SAFETY RECALL
617K Vehicles Affected
Recall Date: May 5, 2021
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

Potential Risk:
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
FREE Recall Solution:
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 21S22
Notice Date: Oct 1, 2021
Recall Date: May 5, 2021
Ford Motor Company
NHTSA Campaign: 20V675000 SAFETY RECALL
454.9K Vehicles Affected
Recall Date: Oct 30, 2020
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.

Potential Risk:
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
FREE Recall Solution:
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 20S62
Notice Date: Nov 27, 2020
Recall Date: Oct 30, 2020
Ford Motor Company
NHTSA Campaign: 19V651000 SAFETY RECALL
311.9K Vehicles Affected
Recall Date: Sep 11, 2019
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.

Potential Risk:
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
FREE Recall Solution:
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 19S29
Notice Date: Nov 8, 2019
Recall Date: Sep 11, 2019
Ford Motor Company
NHTSA Campaign: 19V435000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Jun 10, 2019
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Potential Risk:
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
FREE Recall Solution:
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 19S17
Notice Date: Jun 26, 2019
Recall Date: Jun 10, 2019
Ford Motor Company
NHTSA Campaign: 17V530000 SAFETY RECALL
253 Vehicles Affected
Recall Date: Aug 28, 2017
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.

Potential Risk:
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
FREE Recall Solution:
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 17S23
Notice Date: Sep 13, 2017
Recall Date: Aug 28, 2017
Ford Motor Company
NHTSA Campaign: 17E048000 SAFETY RECALL
630 Vehicles Affected
Recall Date: Aug 28, 2017
Safety Issue:

Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Potential Risk:
A loss of the wheel or wheel end can increase the risk of a crash.
FREE Recall Solution:
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Notice Date: Jul 31, 2017
Recall Date: Aug 28, 2017
Ford Motor Company
NHTSA Campaign: 17V332000 SAFETY RECALL
2.2K Vehicles Affected
Recall Date: May 22, 2017
Safety Issue:

Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."

Potential Risk:
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
FREE Recall Solution:
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 17C08
Notice Date: Jun 7, 2017
Recall Date: May 22, 2017
Ford Motor Company
NHTSA Campaign: 16V925000 SAFETY RECALL
1.2K Vehicles Affected
Recall Date: Dec 22, 2016
Safety Issue:

Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.

Potential Risk:
An oil leak, in the presence of an ignition source, increases the risk of a fire.
FREE Recall Solution:
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local FORD dealer to schedule your FREE recall repair.
Manufacturer: FORD
Mfg Campaign: 16S46
Notice Date: Jan 31, 2017
Recall Date: Dec 22, 2016

Consumer Complaints

1.7K Complaints
Ford Motor Company
Campaign: 11282826 Other
Nov 29, 2019
Defect Description:

STEERING

Potential Consequences:

STEERING TIGHTENS UP ON CURVES OR STRAIGHT A-WAYS. DEALER RAN TEST ON COMPUTER AND FOUND NO PROBLEMS, AND A TEST DRIVE DID NOT REVEAL ANY PROBLEM AT THE TIME. DEALER STATED THAT IT WAS ELECTRIC STEERING. STEERING IS STILL A PROBLEM....

Corrective Action:

STEERING TIGHTENS UP ON CURVES OR STRAIGHT A-WAYS. DEALER RAN TEST ON COMPUTER AND FOUND NO PROBLEMS, AND A TEST DRIVE DID NOT REVEAL ANY PROBLEM AT THE TIME. DEALER STATED THAT IT WAS ELECTRIC STEERING. STEERING IS STILL A PROBLEM....

Additional Notes:

STEERING TIGHTENS UP ON CURVES OR STRAIGHT A-WAYS. DEALER RAN TEST ON COMPUTER AND FOUND NO PROBLEMS, AND A TEST DRIVE DID NOT REVEAL ANY PROBLEM AT THE TIME. DEALER STATED THAT IT WAS ELECTRIC STEERING. STEERING IS STILL A PROBLEM....

Manufacturer: FORD
Mfg Campaign: 11282826
Notice Date: Nov 29, 2019
Recall Date: Nov 29, 2019
Ford Motor Company
Campaign: 11282406 Other
Nov 26, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

VEHICLE STARTED JERKING, SO TOOK IT TO FORD AFTER SCHEDULING AN APPOINTMENT AND STILL COULDN'T GET IT SEEN. CLERK SAID IT NEEDED TO STAY OVERNIGHT BUT WILL NOT GIVE ME A LOANER SO LET ME LEAVE WITH THE SAME CONDITIONS. THE VEHICLE STOPPED MOVING FORWARD OR IN REVERSE AS I ENTERED A PARKING GARAGE, SO TOWED IT BACK TO DEALERSHIP TO ONLY FIND OUT THAT THE TRANSMISSION IS BLOWN AND WILL COST $7K TO REPAIR. THE VEHICLE IS A 2017 WITH 75,000 MILES, BOUGHT NEW AND WITH NO ISSUES UNTIL NOW. CLERK STATED IT IS OUTSIDE POWER-TRAIN WARRANTY OF 5 YEARS 60,000 MILES. HOWEVER THIS IS A KNOWN ISSUE WITH FORD AS THEY ARE GOING THROUGH A LAWSUIT NOW DUE TO THEIR TRANSMISSIONS BUT WILL NOT FIX THE ISSUE.

Corrective Action:

VEHICLE STARTED JERKING, SO TOOK IT TO FORD AFTER SCHEDULING AN APPOINTMENT AND STILL COULDN'T GET IT SEEN. CLERK SAID IT NEEDED TO STAY OVERNIGHT BUT WILL NOT GIVE ME A LOANER SO LET ME LEAVE WITH THE SAME CONDITIONS. THE VEHICLE STOPPED MOVING FORWARD OR IN REVERSE AS I ENTERED A PARKING GARAGE, SO TOWED IT BACK TO DEALERSHIP TO ONLY FIND OUT THAT THE TRANSMISSION IS BLOWN AND WILL COST $7K TO REPAIR. THE VEHICLE IS A 2017 WITH 75,000 MILES, BOUGHT NEW AND WITH NO ISSUES UNTIL NOW. CLERK STATED IT IS OUTSIDE POWER-TRAIN WARRANTY OF 5 YEARS 60,000 MILES. HOWEVER THIS IS A KNOWN ISSUE WITH FORD AS THEY ARE GOING THROUGH A LAWSUIT NOW DUE TO THEIR TRANSMISSIONS BUT WILL NOT FIX THE ISSUE.

Additional Notes:

VEHICLE STARTED JERKING, SO TOOK IT TO FORD AFTER SCHEDULING AN APPOINTMENT AND STILL COULDN'T GET IT SEEN. CLERK SAID IT NEEDED TO STAY OVERNIGHT BUT WILL NOT GIVE ME A LOANER SO LET ME LEAVE WITH THE SAME CONDITIONS. THE VEHICLE STOPPED MOVING FORWARD OR IN REVERSE AS I ENTERED A PARKING GARAGE, SO TOWED IT BACK TO DEALERSHIP TO ONLY FIND OUT THAT THE TRANSMISSION IS BLOWN AND WILL COST $7K TO REPAIR. THE VEHICLE IS A 2017 WITH 75,000 MILES, BOUGHT NEW AND WITH NO ISSUES UNTIL NOW. CLERK STATED IT IS OUTSIDE POWER-TRAIN WARRANTY OF 5 YEARS 60,000 MILES. HOWEVER THIS IS A KNOWN ISSUE WITH FORD AS THEY ARE GOING THROUGH A LAWSUIT NOW DUE TO THEIR TRANSMISSIONS BUT WILL NOT FIX THE ISSUE.

Manufacturer: FORD
Mfg Campaign: 11282406
Notice Date: Nov 26, 2019
Recall Date: Nov 26, 2019
Ford Motor Company
Campaign: 11281122 Other
Nov 19, 2019
Defect Description:

ENGINE

Potential Consequences:

FAILURE OF THE HEATER CORE RESULTING IN THE RELEASE OF A FINE MIST OF ANTIFREEZE INTO THE PASSENGER COMPARTMENT AND FOGGING UP THE INSIDE DRIVERS WINDOW WHILE DRIVING DOWN AN INTERSTATE. VISIBILITY REDUCED TO ZERO THROUGH THIS WINDOW. FAILURE OCCURRED AT 37.8K MILES ON THE VEHICLE. REPAIR COST $1,722.00 TO OWNER.

Corrective Action:

FAILURE OF THE HEATER CORE RESULTING IN THE RELEASE OF A FINE MIST OF ANTIFREEZE INTO THE PASSENGER COMPARTMENT AND FOGGING UP THE INSIDE DRIVERS WINDOW WHILE DRIVING DOWN AN INTERSTATE. VISIBILITY REDUCED TO ZERO THROUGH THIS WINDOW. FAILURE OCCURRED AT 37.8K MILES ON THE VEHICLE. REPAIR COST $1,722.00 TO OWNER.

Additional Notes:

FAILURE OF THE HEATER CORE RESULTING IN THE RELEASE OF A FINE MIST OF ANTIFREEZE INTO THE PASSENGER COMPARTMENT AND FOGGING UP THE INSIDE DRIVERS WINDOW WHILE DRIVING DOWN AN INTERSTATE. VISIBILITY REDUCED TO ZERO THROUGH THIS WINDOW. FAILURE OCCURRED AT 37.8K MILES ON THE VEHICLE. REPAIR COST $1,722.00 TO OWNER.

Manufacturer: FORD
Mfg Campaign: 11281122
Notice Date: Nov 19, 2019
Recall Date: Nov 19, 2019
Ford Motor Company
Campaign: 11280833 Other
Nov 18, 2019
Defect Description:

ENGINE

Potential Consequences:

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

Corrective Action:

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

Additional Notes:

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

Manufacturer: FORD
Mfg Campaign: 11280833
Notice Date: Nov 18, 2019
Recall Date: Nov 18, 2019
Ford Motor Company
Campaign: 11280833 Other
Nov 18, 2019
Defect Description:

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

Potential Consequences:

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

Corrective Action:

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

Additional Notes:

TL* THE CONTACT DRIVES A 2017 FORD EXPLORER POLICE VEHICLE. WHILE THE VEHICLE WAS STATIONARY, SMOKE APPEARED UNDER THE HOOD. THE VEHICLE WAS PUSHED OUT INTO AN OPEN PARKING LOT WHERE IT CAUGHT FIRE. PRIOR TO THE FIRE, THE CONTACT HEARD A LOUD NOISE. THE CONTACT STARTED TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO FINISH THE JOB. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO VILLAGE FORD (23535 MICHIGAN AVE, DEARBORN, MI 48124, (313) 565-3900) WHERE IT WAS CURRENTLY BEING INVESTIGATED. THE CONTACT THAT THE FUSE PANEL MAY HAVE MELTED AND CAUSED THE FIRE AFTER RESEARCHING OTHER VEHICLES OF THE SAME YEAR, MAKE, AND MODEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. *LN*JB CONSUMER WAS TOLD THAT VEHICLE WAS A TOTAL LOSS. VEHICLE WAS SENT TO HIS COMPANY'S ATTORNEY FOR A POSSIBLE REPLACEMENT VEHICLE. *DL

Manufacturer: FORD
Mfg Campaign: 11280833
Notice Date: Nov 18, 2019
Recall Date: Nov 18, 2019
Ford Motor Company
Campaign: 11280848 Other
Nov 18, 2019
Defect Description:

STRUCTURE:BODY

Potential Consequences:

ROOF RACK RAIL CAP DEPARTED THE VEHICLE WHILE ON THE FREEWAY.

Corrective Action:

ROOF RACK RAIL CAP DEPARTED THE VEHICLE WHILE ON THE FREEWAY.

Additional Notes:

ROOF RACK RAIL CAP DEPARTED THE VEHICLE WHILE ON THE FREEWAY.

Manufacturer: FORD
Mfg Campaign: 11280848
Notice Date: Nov 18, 2019
Recall Date: Nov 18, 2019
Ford Motor Company
Campaign: 11280392 Other
Nov 15, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

TL* THE CONTACT OWNED A 2017 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. PRIOR TO THE FAILURE, THE BATTERY SPONTANEOUSLY EXPLODED AND WAS REPLACED. THE VEHICLE WAS TAKEN TO ANGELA KRAUSE FORD (1575 MANSELL RD, ALPHARETTA, GA 30009, (770) 649-5100) WHERE THE CONTACT WAS INFORMED THAT THE BATTERY ACID WAS NOT CLEANED UP PROPERLY AND CORRODED EVERYTHING UNDER THE HOOD, INCLUDING THE BRAKE LINE. THE VEHICLE WAS NOT REPAIRED. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS A TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Corrective Action:

TL* THE CONTACT OWNED A 2017 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. PRIOR TO THE FAILURE, THE BATTERY SPONTANEOUSLY EXPLODED AND WAS REPLACED. THE VEHICLE WAS TAKEN TO ANGELA KRAUSE FORD (1575 MANSELL RD, ALPHARETTA, GA 30009, (770) 649-5100) WHERE THE CONTACT WAS INFORMED THAT THE BATTERY ACID WAS NOT CLEANED UP PROPERLY AND CORRODED EVERYTHING UNDER THE HOOD, INCLUDING THE BRAKE LINE. THE VEHICLE WAS NOT REPAIRED. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS A TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Additional Notes:

TL* THE CONTACT OWNED A 2017 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. PRIOR TO THE FAILURE, THE BATTERY SPONTANEOUSLY EXPLODED AND WAS REPLACED. THE VEHICLE WAS TAKEN TO ANGELA KRAUSE FORD (1575 MANSELL RD, ALPHARETTA, GA 30009, (770) 649-5100) WHERE THE CONTACT WAS INFORMED THAT THE BATTERY ACID WAS NOT CLEANED UP PROPERLY AND CORRODED EVERYTHING UNDER THE HOOD, INCLUDING THE BRAKE LINE. THE VEHICLE WAS NOT REPAIRED. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS A TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Manufacturer: FORD
Mfg Campaign: 11280392
Notice Date: Nov 15, 2019
Recall Date: Nov 15, 2019
Ford Motor Company
Campaign: 11279775 Other
Nov 13, 2019
Defect Description:

ENGINE

Potential Consequences:

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45-70 MPH, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND SUFFERED HEADACHES WHILE THE VEHICLE WAS BEING OPERATED. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO JACKY JONES LINCOLN (2407 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (800) 835-5249) TO BE DIAGNOSED, BUT THE CAUSE OF THE ODOR COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT PAYMENT WOULD BE MADE TO THE LOCAL DEALER TO SEAL ANY OPENINGS IN THE EXHAUST AND ENGINE COMPARTMENTS IN AN ATTEMPT TO REMEDY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Corrective Action:

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45-70 MPH, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND SUFFERED HEADACHES WHILE THE VEHICLE WAS BEING OPERATED. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO JACKY JONES LINCOLN (2407 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (800) 835-5249) TO BE DIAGNOSED, BUT THE CAUSE OF THE ODOR COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT PAYMENT WOULD BE MADE TO THE LOCAL DEALER TO SEAL ANY OPENINGS IN THE EXHAUST AND ENGINE COMPARTMENTS IN AN ATTEMPT TO REMEDY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Additional Notes:

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 45-70 MPH, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND SUFFERED HEADACHES WHILE THE VEHICLE WAS BEING OPERATED. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO JACKY JONES LINCOLN (2407 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (800) 835-5249) TO BE DIAGNOSED, BUT THE CAUSE OF THE ODOR COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT PAYMENT WOULD BE MADE TO THE LOCAL DEALER TO SEAL ANY OPENINGS IN THE EXHAUST AND ENGINE COMPARTMENTS IN AN ATTEMPT TO REMEDY THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Manufacturer: FORD
Mfg Campaign: 11279775
Notice Date: Nov 13, 2019
Recall Date: Nov 13, 2019
Ford Motor Company
Campaign: 11277173 Other
Oct 30, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

EXHAUST AND CARBON MONOXIDE COMING INTO CABIN OF CAR. FORD SAID THEY FIXED THE ISSUE WITH TSB17-0044, BUT THAT HAS NOT FIXED THE PROBLEM. MY WIFE AND I GET DIZZINESS AND THE KIDS COMPLAIN OF THE SMELL AND HEADACHES.

Corrective Action:

EXHAUST AND CARBON MONOXIDE COMING INTO CABIN OF CAR. FORD SAID THEY FIXED THE ISSUE WITH TSB17-0044, BUT THAT HAS NOT FIXED THE PROBLEM. MY WIFE AND I GET DIZZINESS AND THE KIDS COMPLAIN OF THE SMELL AND HEADACHES.

Additional Notes:

EXHAUST AND CARBON MONOXIDE COMING INTO CABIN OF CAR. FORD SAID THEY FIXED THE ISSUE WITH TSB17-0044, BUT THAT HAS NOT FIXED THE PROBLEM. MY WIFE AND I GET DIZZINESS AND THE KIDS COMPLAIN OF THE SMELL AND HEADACHES.

Manufacturer: FORD
Mfg Campaign: 11277173
Notice Date: Oct 30, 2019
Recall Date: Oct 30, 2019
Ford Motor Company
Campaign: 11276949 Other
Oct 29, 2019
Defect Description:

ELECTRONIC STABILITY CONTROL (ESC)

Potential Consequences:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Corrective Action:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Additional Notes:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Manufacturer: FORD
Mfg Campaign: 11276949
Notice Date: Oct 29, 2019
Recall Date: Oct 29, 2019
Ford Motor Company
Campaign: 11276949 Other
Oct 29, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Corrective Action:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Additional Notes:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Manufacturer: FORD
Mfg Campaign: 11276949
Notice Date: Oct 29, 2019
Recall Date: Oct 29, 2019
Ford Motor Company
Campaign: 11276949 Other
Oct 29, 2019
Defect Description:

STEERING

Potential Consequences:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Corrective Action:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Additional Notes:

VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE

Manufacturer: FORD
Mfg Campaign: 11276949
Notice Date: Oct 29, 2019
Recall Date: Oct 29, 2019
Ford Motor Company
Campaign: 11271187 Other
Oct 26, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

HERE WAS A PROBLEM WITH THE TRANSMISSION STALLING HAD THE TRANSMISSION REPLACED AT 44000 MILES.

Corrective Action:

HERE WAS A PROBLEM WITH THE TRANSMISSION STALLING HAD THE TRANSMISSION REPLACED AT 44000 MILES.

Additional Notes:

HERE WAS A PROBLEM WITH THE TRANSMISSION STALLING HAD THE TRANSMISSION REPLACED AT 44000 MILES.

Manufacturer: FORD
Mfg Campaign: 11271187
Notice Date: Oct 26, 2019
Recall Date: Oct 26, 2019
Ford Motor Company
Campaign: 11270403 Other
Oct 23, 2019
Defect Description:

WHEELS

Potential Consequences:

2017 FORD EXPLORER: ALL 4 ORIGINAL EQUIPMENT TIRES (HANKOOK 255/50 R20 105H VENTUS S1 NOBLE 2) EXPERIENCED ACCELERATED TREAD WEAR. TREAD DEPTH IS DOWN TO 4/32 AT 30,000 MILES.

Corrective Action:

2017 FORD EXPLORER: ALL 4 ORIGINAL EQUIPMENT TIRES (HANKOOK 255/50 R20 105H VENTUS S1 NOBLE 2) EXPERIENCED ACCELERATED TREAD WEAR. TREAD DEPTH IS DOWN TO 4/32 AT 30,000 MILES.

Additional Notes:

2017 FORD EXPLORER: ALL 4 ORIGINAL EQUIPMENT TIRES (HANKOOK 255/50 R20 105H VENTUS S1 NOBLE 2) EXPERIENCED ACCELERATED TREAD WEAR. TREAD DEPTH IS DOWN TO 4/32 AT 30,000 MILES.

Manufacturer: FORD
Mfg Campaign: 11270403
Notice Date: Oct 23, 2019
Recall Date: Oct 23, 2019
Ford Motor Company
Campaign: 11270237 Other
Oct 22, 2019
Defect Description:

ENGINE

Potential Consequences:

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

Corrective Action:

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

Additional Notes:

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

Manufacturer: FORD
Mfg Campaign: 11270237
Notice Date: Oct 22, 2019
Recall Date: Oct 22, 2019
Ford Motor Company
Campaign: 11270237 Other
Oct 22, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

Corrective Action:

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

Additional Notes:

THERE WAS A PROBLEM WITH THE TRANSMISSION STALLING AND LATER THE MOTOR MOUNTS HAD TO BE REPLACED VEG ONLY HAD 62,000 MILES ON IT. THE POWER TRAIN HAPPENED SEVERAL MONTHS BEFORE THE PROBLEM WITH THE MOTOR MOUNTS

Manufacturer: FORD
Mfg Campaign: 11270237
Notice Date: Oct 22, 2019
Recall Date: Oct 22, 2019
Ford Motor Company
Campaign: 11268884 Other
Oct 16, 2019
Defect Description:

STEERING

Potential Consequences:

THE VEHICLE HAS 34,450 MILES ON IT AND WAS PURCHASED OCT 1 2016 BUT IS A 2017 MODEL. THE STEERING FAILED ON OCTOBER 13TH WHILE I WAS IN ESTES PARK COLORADO. THE VEHICLE HAD SEVERAL ISSUES JUST PRIOR TO THE FAILURE WITH A WARNING THE TRACTION CONTROL HAD STOPPED WORKING FOLLOWED BY A HILL START ASSIST FAILURE AND THE STEERING LOSS STOP SAFELY. I'VE ATTACHED PICTURES OF THE WARNINGS. THIS FAILURE OCCURRED 14 DAYS AFTER THE 36 MONTH WARRANTY ENDED. THANKFULLY I HAD PARKED THE VEHICLE JUST PRIOR TO THE STEERING FAILING AS I WOULD HAVE BEEN DRIVING DOWN A POTENTIALLY DANGEROUS MOUNTAIN CANYON WITHIN THE NEXT 10 MINUTES. THE FORD DEALER THUS FAR HAS REFUSED TO COVER THE REPAIR TO THIS KNOWN ISSUE WHICH IS A SERIOUS SAFETY ISSUE.

Corrective Action:

THE VEHICLE HAS 34,450 MILES ON IT AND WAS PURCHASED OCT 1 2016 BUT IS A 2017 MODEL. THE STEERING FAILED ON OCTOBER 13TH WHILE I WAS IN ESTES PARK COLORADO. THE VEHICLE HAD SEVERAL ISSUES JUST PRIOR TO THE FAILURE WITH A WARNING THE TRACTION CONTROL HAD STOPPED WORKING FOLLOWED BY A HILL START ASSIST FAILURE AND THE STEERING LOSS STOP SAFELY. I'VE ATTACHED PICTURES OF THE WARNINGS. THIS FAILURE OCCURRED 14 DAYS AFTER THE 36 MONTH WARRANTY ENDED. THANKFULLY I HAD PARKED THE VEHICLE JUST PRIOR TO THE STEERING FAILING AS I WOULD HAVE BEEN DRIVING DOWN A POTENTIALLY DANGEROUS MOUNTAIN CANYON WITHIN THE NEXT 10 MINUTES. THE FORD DEALER THUS FAR HAS REFUSED TO COVER THE REPAIR TO THIS KNOWN ISSUE WHICH IS A SERIOUS SAFETY ISSUE.

Additional Notes:

THE VEHICLE HAS 34,450 MILES ON IT AND WAS PURCHASED OCT 1 2016 BUT IS A 2017 MODEL. THE STEERING FAILED ON OCTOBER 13TH WHILE I WAS IN ESTES PARK COLORADO. THE VEHICLE HAD SEVERAL ISSUES JUST PRIOR TO THE FAILURE WITH A WARNING THE TRACTION CONTROL HAD STOPPED WORKING FOLLOWED BY A HILL START ASSIST FAILURE AND THE STEERING LOSS STOP SAFELY. I'VE ATTACHED PICTURES OF THE WARNINGS. THIS FAILURE OCCURRED 14 DAYS AFTER THE 36 MONTH WARRANTY ENDED. THANKFULLY I HAD PARKED THE VEHICLE JUST PRIOR TO THE STEERING FAILING AS I WOULD HAVE BEEN DRIVING DOWN A POTENTIALLY DANGEROUS MOUNTAIN CANYON WITHIN THE NEXT 10 MINUTES. THE FORD DEALER THUS FAR HAS REFUSED TO COVER THE REPAIR TO THIS KNOWN ISSUE WHICH IS A SERIOUS SAFETY ISSUE.

Manufacturer: FORD
Mfg Campaign: 11268884
Notice Date: Oct 16, 2019
Recall Date: Oct 16, 2019
Ford Motor Company
Campaign: 11267847 Other
Oct 11, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I WENT OUT TO MY CAR THIS MORNING TO GO TO WORK AND FOUND THAT THE REAR WINDOW OF THE VEHICLE HAD SHATTERED. IT SEAMS LIKE IT MAY HAVE ORIGINATED FROM WHERE THE WIPER GOES THROUGH THE REAR GLASS. I KNOW THAT IT WASN'T BROKEN BY ANYONE BECAUSE I HAVE SECURITY CAMERAS. THE VEHICLE WAS PARKED IN MY DRIVEWAY.

Corrective Action:

I WENT OUT TO MY CAR THIS MORNING TO GO TO WORK AND FOUND THAT THE REAR WINDOW OF THE VEHICLE HAD SHATTERED. IT SEAMS LIKE IT MAY HAVE ORIGINATED FROM WHERE THE WIPER GOES THROUGH THE REAR GLASS. I KNOW THAT IT WASN'T BROKEN BY ANYONE BECAUSE I HAVE SECURITY CAMERAS. THE VEHICLE WAS PARKED IN MY DRIVEWAY.

Additional Notes:

I WENT OUT TO MY CAR THIS MORNING TO GO TO WORK AND FOUND THAT THE REAR WINDOW OF THE VEHICLE HAD SHATTERED. IT SEAMS LIKE IT MAY HAVE ORIGINATED FROM WHERE THE WIPER GOES THROUGH THE REAR GLASS. I KNOW THAT IT WASN'T BROKEN BY ANYONE BECAUSE I HAVE SECURITY CAMERAS. THE VEHICLE WAS PARKED IN MY DRIVEWAY.

Manufacturer: FORD
Mfg Campaign: 11267847
Notice Date: Oct 11, 2019
Recall Date: Oct 11, 2019
Ford Motor Company
Campaign: 11267897 Other
Oct 11, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE 255/50/R20/105H FOR FORD EXPLORER 2017 WORE OUT UPON INSPECTION. MILEAGE WAS UNDER 21, 000 AND TIRE THREAD WAS REALLY BAD. NEEDED TO BE REPLACED. DEALER SAID IT WAS MY RESPONSIBLITY. HANKOOK TIRES ARE SUPPOSED TO LAST FOR 50,000 MILES. THESE TIRES SHOULD BE RECALLED. DEALER WAS ABLE TO PAY FOR 60% OF TIRES AND REPLACED WITH NEW ONE, HOWEVER, I HAD TO PAY FOR 40%. RIDICULOUS NEVER HAVE I PAYED FOR NEW TIRE WITH A LEASED CAR. WILL NEVER DO BUSINESS WITH FORD. THIS IS A SAFETY HAZARD, TIRES NEED TO BE RECALLED, NOTICED SAME TIRES ON BRAND NEW FORD EXPLORER 2020. DEALERSHIP HAS PICTURES ETC.

Corrective Action:

HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE 255/50/R20/105H FOR FORD EXPLORER 2017 WORE OUT UPON INSPECTION. MILEAGE WAS UNDER 21, 000 AND TIRE THREAD WAS REALLY BAD. NEEDED TO BE REPLACED. DEALER SAID IT WAS MY RESPONSIBLITY. HANKOOK TIRES ARE SUPPOSED TO LAST FOR 50,000 MILES. THESE TIRES SHOULD BE RECALLED. DEALER WAS ABLE TO PAY FOR 60% OF TIRES AND REPLACED WITH NEW ONE, HOWEVER, I HAD TO PAY FOR 40%. RIDICULOUS NEVER HAVE I PAYED FOR NEW TIRE WITH A LEASED CAR. WILL NEVER DO BUSINESS WITH FORD. THIS IS A SAFETY HAZARD, TIRES NEED TO BE RECALLED, NOTICED SAME TIRES ON BRAND NEW FORD EXPLORER 2020. DEALERSHIP HAS PICTURES ETC.

Additional Notes:

HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE 255/50/R20/105H FOR FORD EXPLORER 2017 WORE OUT UPON INSPECTION. MILEAGE WAS UNDER 21, 000 AND TIRE THREAD WAS REALLY BAD. NEEDED TO BE REPLACED. DEALER SAID IT WAS MY RESPONSIBLITY. HANKOOK TIRES ARE SUPPOSED TO LAST FOR 50,000 MILES. THESE TIRES SHOULD BE RECALLED. DEALER WAS ABLE TO PAY FOR 60% OF TIRES AND REPLACED WITH NEW ONE, HOWEVER, I HAD TO PAY FOR 40%. RIDICULOUS NEVER HAVE I PAYED FOR NEW TIRE WITH A LEASED CAR. WILL NEVER DO BUSINESS WITH FORD. THIS IS A SAFETY HAZARD, TIRES NEED TO BE RECALLED, NOTICED SAME TIRES ON BRAND NEW FORD EXPLORER 2020. DEALERSHIP HAS PICTURES ETC.

Manufacturer: FORD
Mfg Campaign: 11267897
Notice Date: Oct 11, 2019
Recall Date: Oct 11, 2019
Ford Motor Company
Campaign: 11267350 Other
Oct 9, 2019
Defect Description:

STEERING

Potential Consequences:

WHILE DRIVING AT SLOW SPEEDS (25 TO 40 MPH) THE STEERING WILL FEEL LIKE IT IS "BINDING UP" SLIGHTLY WHEN TURNING. THIS WILL NOT HAPPEN EVERY TIME SO THE DEALER WAS UNABLE TO DUPLICATE IT. ALSO AFTER DRIVING ON THE FREEWAY IN A STRAIGHT LINE FOR A LONG PERIOD OF TIME, WHEN YOU TURN THE WHEEL SLIGHTLY I WILL FEEL THAT SAME BINDING. IF YOU PUSH THROUGH IF IT GIVES WAY AND THEN ACTS NORMALLY. FEELS LIKE THE CARS STEERING GEAR BOX HAS A GEAR LOOSE OR A GEAR IN MISS ALIGNING INTERNALLY. WE BOUGHT THE CARE WITH 15K MILES ON IT. WE NOTICED THE PROBLEM AT AROUND 20K AND IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO RECREATE THE PROBLEM. THE CAR NOW HAS 30K MILES ON IT AND THE PROBLEM IS GETTING WORST.

Corrective Action:

WHILE DRIVING AT SLOW SPEEDS (25 TO 40 MPH) THE STEERING WILL FEEL LIKE IT IS "BINDING UP" SLIGHTLY WHEN TURNING. THIS WILL NOT HAPPEN EVERY TIME SO THE DEALER WAS UNABLE TO DUPLICATE IT. ALSO AFTER DRIVING ON THE FREEWAY IN A STRAIGHT LINE FOR A LONG PERIOD OF TIME, WHEN YOU TURN THE WHEEL SLIGHTLY I WILL FEEL THAT SAME BINDING. IF YOU PUSH THROUGH IF IT GIVES WAY AND THEN ACTS NORMALLY. FEELS LIKE THE CARS STEERING GEAR BOX HAS A GEAR LOOSE OR A GEAR IN MISS ALIGNING INTERNALLY. WE BOUGHT THE CARE WITH 15K MILES ON IT. WE NOTICED THE PROBLEM AT AROUND 20K AND IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO RECREATE THE PROBLEM. THE CAR NOW HAS 30K MILES ON IT AND THE PROBLEM IS GETTING WORST.

Additional Notes:

WHILE DRIVING AT SLOW SPEEDS (25 TO 40 MPH) THE STEERING WILL FEEL LIKE IT IS "BINDING UP" SLIGHTLY WHEN TURNING. THIS WILL NOT HAPPEN EVERY TIME SO THE DEALER WAS UNABLE TO DUPLICATE IT. ALSO AFTER DRIVING ON THE FREEWAY IN A STRAIGHT LINE FOR A LONG PERIOD OF TIME, WHEN YOU TURN THE WHEEL SLIGHTLY I WILL FEEL THAT SAME BINDING. IF YOU PUSH THROUGH IF IT GIVES WAY AND THEN ACTS NORMALLY. FEELS LIKE THE CARS STEERING GEAR BOX HAS A GEAR LOOSE OR A GEAR IN MISS ALIGNING INTERNALLY. WE BOUGHT THE CARE WITH 15K MILES ON IT. WE NOTICED THE PROBLEM AT AROUND 20K AND IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO RECREATE THE PROBLEM. THE CAR NOW HAS 30K MILES ON IT AND THE PROBLEM IS GETTING WORST.

Manufacturer: FORD
Mfg Campaign: 11267350
Notice Date: Oct 9, 2019
Recall Date: Oct 9, 2019

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