Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN VEHICLE IS RUNNING AND ALL WINDOWS ARE CLOSE, IT HAS A CARBON DIOXIDE SMELL INSIDE THE VEHICLE AND I HAD TO ROLL DOWN THE WINDOWS TO LET THE AIR OUT.
Corrective Action:
WHEN VEHICLE IS RUNNING AND ALL WINDOWS ARE CLOSE, IT HAS A CARBON DIOXIDE SMELL INSIDE THE VEHICLE AND I HAD TO ROLL DOWN THE WINDOWS TO LET THE AIR OUT.
Additional Notes:
WHEN VEHICLE IS RUNNING AND ALL WINDOWS ARE CLOSE, IT HAS A CARBON DIOXIDE SMELL INSIDE THE VEHICLE AND I HAD TO ROLL DOWN THE WINDOWS TO LET THE AIR OUT.
Mfg Campaign: 11360144
Recall Date: Sep 21, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Corrective Action:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Additional Notes:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Mfg Campaign: 11354741
Recall Date: Sep 13, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Corrective Action:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Additional Notes:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Mfg Campaign: 11354741
Recall Date: Sep 13, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Corrective Action:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Additional Notes:
WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.
Mfg Campaign: 11354741
Recall Date: Sep 13, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TWO FORD DEALERSHIPS HAVE ATTEMPTED TO REPAIR TRANSMISSION ISSUE WHICH WAS FIRST REPORTED LAST OCTOBER 2019 WITH ONLY 11,000 MILES. SINCE THEN, 6 REPAIRS HAVE BEEN MADE BY FORD IN AN ATTEMPT TO FIX ONGOING TRANSMISSION ISSUE BUT HAVE BEEN UNSUCCESSFUL. VEHICLE WILL NOT ACCELERATE AT HIGH RATES OF SPEED. FORD HAS BEEN MADE AWARE OF MULTIPLE UNSAFE EVENTS CAUSED BY THIS ISSUE WHERE VEHICLE WOULD NOT ACCELERATE ON HIGHWAY WITH THREE SMALL CHILDREN RIDING IN CAR AS PASSENGERS. FORD REFUSES TO REPLACE OR REFUND FOR UNSAFE, DEFECTIVE VEHICLE DESPITE CUSTOMER'S COMPLAINTS AND REQUESTS.
Corrective Action:
TWO FORD DEALERSHIPS HAVE ATTEMPTED TO REPAIR TRANSMISSION ISSUE WHICH WAS FIRST REPORTED LAST OCTOBER 2019 WITH ONLY 11,000 MILES. SINCE THEN, 6 REPAIRS HAVE BEEN MADE BY FORD IN AN ATTEMPT TO FIX ONGOING TRANSMISSION ISSUE BUT HAVE BEEN UNSUCCESSFUL. VEHICLE WILL NOT ACCELERATE AT HIGH RATES OF SPEED. FORD HAS BEEN MADE AWARE OF MULTIPLE UNSAFE EVENTS CAUSED BY THIS ISSUE WHERE VEHICLE WOULD NOT ACCELERATE ON HIGHWAY WITH THREE SMALL CHILDREN RIDING IN CAR AS PASSENGERS. FORD REFUSES TO REPLACE OR REFUND FOR UNSAFE, DEFECTIVE VEHICLE DESPITE CUSTOMER'S COMPLAINTS AND REQUESTS.
Additional Notes:
TWO FORD DEALERSHIPS HAVE ATTEMPTED TO REPAIR TRANSMISSION ISSUE WHICH WAS FIRST REPORTED LAST OCTOBER 2019 WITH ONLY 11,000 MILES. SINCE THEN, 6 REPAIRS HAVE BEEN MADE BY FORD IN AN ATTEMPT TO FIX ONGOING TRANSMISSION ISSUE BUT HAVE BEEN UNSUCCESSFUL. VEHICLE WILL NOT ACCELERATE AT HIGH RATES OF SPEED. FORD HAS BEEN MADE AWARE OF MULTIPLE UNSAFE EVENTS CAUSED BY THIS ISSUE WHERE VEHICLE WOULD NOT ACCELERATE ON HIGHWAY WITH THREE SMALL CHILDREN RIDING IN CAR AS PASSENGERS. FORD REFUSES TO REPLACE OR REFUND FOR UNSAFE, DEFECTIVE VEHICLE DESPITE CUSTOMER'S COMPLAINTS AND REQUESTS.
Mfg Campaign: 11353644
Recall Date: Sep 8, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AS I WAS DRIVING DOWN THE HIGHWAY I HAD ONE OF MY PLASTIC WINDSHIELD PILLARS FLY OFF. I PULLED OVER AND RETRIEVED IT AND GLUED IT BACK ON. ABOUT 6 MONTHS LATER I HAD MY OTHER SIDE FLY OFF, UNABLE TO RETRIEVE IT AND ABOUT 3 MONTHS AGO I HAD MY FIRST SIDE FLY OFF AGAIN ALSO UNABLE TO RETRIEVE IT. I HAD ONE OF THE PILLARS HIT A PASSING VEHICLE.
Corrective Action:
AS I WAS DRIVING DOWN THE HIGHWAY I HAD ONE OF MY PLASTIC WINDSHIELD PILLARS FLY OFF. I PULLED OVER AND RETRIEVED IT AND GLUED IT BACK ON. ABOUT 6 MONTHS LATER I HAD MY OTHER SIDE FLY OFF, UNABLE TO RETRIEVE IT AND ABOUT 3 MONTHS AGO I HAD MY FIRST SIDE FLY OFF AGAIN ALSO UNABLE TO RETRIEVE IT. I HAD ONE OF THE PILLARS HIT A PASSING VEHICLE.
Additional Notes:
AS I WAS DRIVING DOWN THE HIGHWAY I HAD ONE OF MY PLASTIC WINDSHIELD PILLARS FLY OFF. I PULLED OVER AND RETRIEVED IT AND GLUED IT BACK ON. ABOUT 6 MONTHS LATER I HAD MY OTHER SIDE FLY OFF, UNABLE TO RETRIEVE IT AND ABOUT 3 MONTHS AGO I HAD MY FIRST SIDE FLY OFF AGAIN ALSO UNABLE TO RETRIEVE IT. I HAD ONE OF THE PILLARS HIT A PASSING VEHICLE.
Mfg Campaign: 11353524
Recall Date: Sep 7, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
FORD CONTINUES TO MAKE UNSUCCESSFUL REPAIRS ON CONTINUOUS TRANSMISSION ISSUE DESPITE 6 FAILED ATTEMPTS SINCE FIRST REPORTED OCTOBER 2019 AT ONLY 11,000 MILES. CAR WILL NOT ACCELERATE INTO HIGHER GEAR WHEN TRAVELING AT HIGH RATES OF SPEED. FORD CONTINUES TO NEGLECT MANY WRITTEN NOTIFICATIONS OF DANGEROUS EVENTS CAUSED BY TRANSMISSION FAILURE AS WELL AS BLATANTLY REFUSES TO DIAGNOSE REPORTED ERRORS PRESENT ON CAR AND CONTINUES TO KNOWINGLY AND NEGLIGENTLY PUT ITS CONSUMER AND THEIR PASSENGERS IN DANGER BY REFUSING TO ACKNOWLEDGE ONGOING ISSUE THAT HAS NOW HAD 6 UNSUCCESSFUL REPAIRS MADE TO ATTEMPT TO RESOLVE TRANSMISSION ISSUE. CONSUMER HAS DESPERATELY REQUESTED A FULL REPLACEMENT/REFUND FOR DEFECTIVE VEHICLE FOR HER SAFETY AND HER FAMILY'S BUT FORD HAS REPEATEDLY DENIED 3 BUY BACK REQUESTS NOW CITING THAT ONLY 2 REPAIRS HAVE BEEN MADE WHEN CLEARLY THIS IS NOT THE CASE.
Corrective Action:
FORD CONTINUES TO MAKE UNSUCCESSFUL REPAIRS ON CONTINUOUS TRANSMISSION ISSUE DESPITE 6 FAILED ATTEMPTS SINCE FIRST REPORTED OCTOBER 2019 AT ONLY 11,000 MILES. CAR WILL NOT ACCELERATE INTO HIGHER GEAR WHEN TRAVELING AT HIGH RATES OF SPEED. FORD CONTINUES TO NEGLECT MANY WRITTEN NOTIFICATIONS OF DANGEROUS EVENTS CAUSED BY TRANSMISSION FAILURE AS WELL AS BLATANTLY REFUSES TO DIAGNOSE REPORTED ERRORS PRESENT ON CAR AND CONTINUES TO KNOWINGLY AND NEGLIGENTLY PUT ITS CONSUMER AND THEIR PASSENGERS IN DANGER BY REFUSING TO ACKNOWLEDGE ONGOING ISSUE THAT HAS NOW HAD 6 UNSUCCESSFUL REPAIRS MADE TO ATTEMPT TO RESOLVE TRANSMISSION ISSUE. CONSUMER HAS DESPERATELY REQUESTED A FULL REPLACEMENT/REFUND FOR DEFECTIVE VEHICLE FOR HER SAFETY AND HER FAMILY'S BUT FORD HAS REPEATEDLY DENIED 3 BUY BACK REQUESTS NOW CITING THAT ONLY 2 REPAIRS HAVE BEEN MADE WHEN CLEARLY THIS IS NOT THE CASE.
Additional Notes:
FORD CONTINUES TO MAKE UNSUCCESSFUL REPAIRS ON CONTINUOUS TRANSMISSION ISSUE DESPITE 6 FAILED ATTEMPTS SINCE FIRST REPORTED OCTOBER 2019 AT ONLY 11,000 MILES. CAR WILL NOT ACCELERATE INTO HIGHER GEAR WHEN TRAVELING AT HIGH RATES OF SPEED. FORD CONTINUES TO NEGLECT MANY WRITTEN NOTIFICATIONS OF DANGEROUS EVENTS CAUSED BY TRANSMISSION FAILURE AS WELL AS BLATANTLY REFUSES TO DIAGNOSE REPORTED ERRORS PRESENT ON CAR AND CONTINUES TO KNOWINGLY AND NEGLIGENTLY PUT ITS CONSUMER AND THEIR PASSENGERS IN DANGER BY REFUSING TO ACKNOWLEDGE ONGOING ISSUE THAT HAS NOW HAD 6 UNSUCCESSFUL REPAIRS MADE TO ATTEMPT TO RESOLVE TRANSMISSION ISSUE. CONSUMER HAS DESPERATELY REQUESTED A FULL REPLACEMENT/REFUND FOR DEFECTIVE VEHICLE FOR HER SAFETY AND HER FAMILY'S BUT FORD HAS REPEATEDLY DENIED 3 BUY BACK REQUESTS NOW CITING THAT ONLY 2 REPAIRS HAVE BEEN MADE WHEN CLEARLY THIS IS NOT THE CASE.
Mfg Campaign: 11353265
Recall Date: Sep 5, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
THE EPS UNIT SUDDENLY FAILED WITHOUT WARNING AND ALMOST CAUSED US TO GET INTO AN ACCIDENT. FROM DOING A LITTLE RESEARCH I HAVE DISCOVERED THAT THIS HAS BEEN AN ISSUE SINCE FORD CREATED THE EPAS SYSTEM. WE WERE TRAVELING ON THE HIGHWAY AT THE TIME IT FAILED. RESTARTING THE CAR DID NOT TEMPORARILY FIX OUR ISSUE. THIS ISSUE HAS BEEN DOCUMENTED BY MULTIPLE PEOPLE FOR QUITE A FEW YEARS NOW WITHOUT RESULT. THIS IS A SERIOUS SAFETY ISSUE.
Corrective Action:
THE EPS UNIT SUDDENLY FAILED WITHOUT WARNING AND ALMOST CAUSED US TO GET INTO AN ACCIDENT. FROM DOING A LITTLE RESEARCH I HAVE DISCOVERED THAT THIS HAS BEEN AN ISSUE SINCE FORD CREATED THE EPAS SYSTEM. WE WERE TRAVELING ON THE HIGHWAY AT THE TIME IT FAILED. RESTARTING THE CAR DID NOT TEMPORARILY FIX OUR ISSUE. THIS ISSUE HAS BEEN DOCUMENTED BY MULTIPLE PEOPLE FOR QUITE A FEW YEARS NOW WITHOUT RESULT. THIS IS A SERIOUS SAFETY ISSUE.
Additional Notes:
THE EPS UNIT SUDDENLY FAILED WITHOUT WARNING AND ALMOST CAUSED US TO GET INTO AN ACCIDENT. FROM DOING A LITTLE RESEARCH I HAVE DISCOVERED THAT THIS HAS BEEN AN ISSUE SINCE FORD CREATED THE EPAS SYSTEM. WE WERE TRAVELING ON THE HIGHWAY AT THE TIME IT FAILED. RESTARTING THE CAR DID NOT TEMPORARILY FIX OUR ISSUE. THIS ISSUE HAS BEEN DOCUMENTED BY MULTIPLE PEOPLE FOR QUITE A FEW YEARS NOW WITHOUT RESULT. THIS IS A SERIOUS SAFETY ISSUE.
Mfg Campaign: 11351316
Recall Date: Aug 26, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY CAR IS 69000 AND I TOOK IT TO THE DEALER 66000 MILE THEY TOOK TWO WEEKS TO FIND OUT THAT TRANSMISSION CONVERTER TO BE REPLACED. NOW AT 69000 THEY TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACED THE CAR IS ONLY 69000 WHY THE TRANSMISSION IS BROKEN AT 69000 WHEN I ACCELERATE THE CAR JUMPS A LITTLE BIT AND CONTINUE GOING
Corrective Action:
MY CAR IS 69000 AND I TOOK IT TO THE DEALER 66000 MILE THEY TOOK TWO WEEKS TO FIND OUT THAT TRANSMISSION CONVERTER TO BE REPLACED. NOW AT 69000 THEY TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACED THE CAR IS ONLY 69000 WHY THE TRANSMISSION IS BROKEN AT 69000 WHEN I ACCELERATE THE CAR JUMPS A LITTLE BIT AND CONTINUE GOING
Additional Notes:
MY CAR IS 69000 AND I TOOK IT TO THE DEALER 66000 MILE THEY TOOK TWO WEEKS TO FIND OUT THAT TRANSMISSION CONVERTER TO BE REPLACED. NOW AT 69000 THEY TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACED THE CAR IS ONLY 69000 WHY THE TRANSMISSION IS BROKEN AT 69000 WHEN I ACCELERATE THE CAR JUMPS A LITTLE BIT AND CONTINUE GOING
Mfg Campaign: 11350123
Recall Date: Aug 18, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. THESE DEFECTS ARE SMALL AND WERE PROBABLY FORMING LONG BEFORE I WAS ABLE TO SEE THEM FOR MYSELF. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. THESE DEFECTS ARE SMALL AND WERE PROBABLY FORMING LONG BEFORE I WAS ABLE TO SEE THEM FOR MYSELF. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. THESE DEFECTS ARE SMALL AND WERE PROBABLY FORMING LONG BEFORE I WAS ABLE TO SEE THEM FOR MYSELF. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11349239
Recall Date: Aug 14, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY FAMILY & I HAVE FELT DIZZY. LIGHT HEADED. HEADACHES, NAUSEA & NUMBNESS OF ARMS. WE SMELLED TOXIC FUMES & HAD A CHEMICAL TASTE IN OUR MOUTHS. ALL SYSTEMS POINT TO CARBON MONOXIDE POISONING. WE CANT EVEN DRIVE OUR VEHICLE ANYMORE & STILL OWE $30,000.00 ON IT. IT'S VERY UNSAFE WE ALMOST RAN OFF THE ROAD DUE TO FADING OUT FROM OUR DANGEROUS SYMPTOMS!
Corrective Action:
MY FAMILY & I HAVE FELT DIZZY. LIGHT HEADED. HEADACHES, NAUSEA & NUMBNESS OF ARMS. WE SMELLED TOXIC FUMES & HAD A CHEMICAL TASTE IN OUR MOUTHS. ALL SYSTEMS POINT TO CARBON MONOXIDE POISONING. WE CANT EVEN DRIVE OUR VEHICLE ANYMORE & STILL OWE $30,000.00 ON IT. IT'S VERY UNSAFE WE ALMOST RAN OFF THE ROAD DUE TO FADING OUT FROM OUR DANGEROUS SYMPTOMS!
Additional Notes:
MY FAMILY & I HAVE FELT DIZZY. LIGHT HEADED. HEADACHES, NAUSEA & NUMBNESS OF ARMS. WE SMELLED TOXIC FUMES & HAD A CHEMICAL TASTE IN OUR MOUTHS. ALL SYSTEMS POINT TO CARBON MONOXIDE POISONING. WE CANT EVEN DRIVE OUR VEHICLE ANYMORE & STILL OWE $30,000.00 ON IT. IT'S VERY UNSAFE WE ALMOST RAN OFF THE ROAD DUE TO FADING OUT FROM OUR DANGEROUS SYMPTOMS!
Mfg Campaign: 11343446
Recall Date: Aug 5, 2020
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Corrective Action:
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Additional Notes:
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Mfg Campaign: 11342868
Recall Date: Aug 2, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Corrective Action:
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Additional Notes:
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Mfg Campaign: 11342868
Recall Date: Aug 2, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TOP RAIL OF THE ROOF RACK OF THIS CAR ISN'T ATTACHED TO THE VEHICLE VERY WELL AT ALL. I JUST LOST ONE WHILE GOING DOWN THE FREEWAY. AFTER TALKING TO THE DEALERSHIP - IT SOUNDS LIKE THIS IS A PROBLEM THAT FORD IS VERY MUCH AWARE OF. THE ROOF RACK IS IN TWO PIECES AND THE TOP PIECE IS FLIMSY AND JUST SNAPS IN. WHEN AIR GOT UNDER IT GOING DOWN THE FREEWAY - I HEARD IT POP AND REALIZED IT WAS OFF THE VEHICLE. IT'S LUCKY THAT IT DIDN'T HIT ANY OTHER CARS (OR A MOTORCYCLE!).
Corrective Action:
THE TOP RAIL OF THE ROOF RACK OF THIS CAR ISN'T ATTACHED TO THE VEHICLE VERY WELL AT ALL. I JUST LOST ONE WHILE GOING DOWN THE FREEWAY. AFTER TALKING TO THE DEALERSHIP - IT SOUNDS LIKE THIS IS A PROBLEM THAT FORD IS VERY MUCH AWARE OF. THE ROOF RACK IS IN TWO PIECES AND THE TOP PIECE IS FLIMSY AND JUST SNAPS IN. WHEN AIR GOT UNDER IT GOING DOWN THE FREEWAY - I HEARD IT POP AND REALIZED IT WAS OFF THE VEHICLE. IT'S LUCKY THAT IT DIDN'T HIT ANY OTHER CARS (OR A MOTORCYCLE!).
Additional Notes:
THE TOP RAIL OF THE ROOF RACK OF THIS CAR ISN'T ATTACHED TO THE VEHICLE VERY WELL AT ALL. I JUST LOST ONE WHILE GOING DOWN THE FREEWAY. AFTER TALKING TO THE DEALERSHIP - IT SOUNDS LIKE THIS IS A PROBLEM THAT FORD IS VERY MUCH AWARE OF. THE ROOF RACK IS IN TWO PIECES AND THE TOP PIECE IS FLIMSY AND JUST SNAPS IN. WHEN AIR GOT UNDER IT GOING DOWN THE FREEWAY - I HEARD IT POP AND REALIZED IT WAS OFF THE VEHICLE. IT'S LUCKY THAT IT DIDN'T HIT ANY OTHER CARS (OR A MOTORCYCLE!).
Mfg Campaign: 11341928
Recall Date: Jul 28, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Corrective Action:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Additional Notes:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Mfg Campaign: 11341637
Recall Date: Jul 27, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Corrective Action:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Additional Notes:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Mfg Campaign: 11341637
Recall Date: Jul 27, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Corrective Action:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Additional Notes:
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
Mfg Campaign: 11341637
Recall Date: Jul 27, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
COSMETIC PLASTIC PANELING HAS TWICE COME OFF MY VEHICLE WHILE DRIVING ON AN INTERSTATE. THE FIRST TIME IF WAS THE SILVER PLASTIC MOLDING ON THE RIGHT SIDE OF THE ROOF RACK RAILS. THE SECOND TIME IT WAS A BLACK PIECE OF MOLDING JUST AFT OF THE PASSENGER WINDOW. FOR THE FIRST INSTANCE, A SMALL PIECE OF PLASTIC BROKE DUE TO WIND PRESSURE. THE SECOND INSTANCE REVEALED THAT THE PART WAS JUST GLUED ON IN TWO SPOTS. I HAVE STARTED NOTICING OTHER EXPLORERS IN GEORGIA/FLORIDA MISSING PIECES OF PLASTIC MOLDING. I BELIEVE THIS IS A MANUFACTURING PROBLEM. MY CONCERN IS IF THE PLASTIC COMES OFF AT A HIGH SPEED AND HITS A CAR BEHIND ME.
Corrective Action:
COSMETIC PLASTIC PANELING HAS TWICE COME OFF MY VEHICLE WHILE DRIVING ON AN INTERSTATE. THE FIRST TIME IF WAS THE SILVER PLASTIC MOLDING ON THE RIGHT SIDE OF THE ROOF RACK RAILS. THE SECOND TIME IT WAS A BLACK PIECE OF MOLDING JUST AFT OF THE PASSENGER WINDOW. FOR THE FIRST INSTANCE, A SMALL PIECE OF PLASTIC BROKE DUE TO WIND PRESSURE. THE SECOND INSTANCE REVEALED THAT THE PART WAS JUST GLUED ON IN TWO SPOTS. I HAVE STARTED NOTICING OTHER EXPLORERS IN GEORGIA/FLORIDA MISSING PIECES OF PLASTIC MOLDING. I BELIEVE THIS IS A MANUFACTURING PROBLEM. MY CONCERN IS IF THE PLASTIC COMES OFF AT A HIGH SPEED AND HITS A CAR BEHIND ME.
Additional Notes:
COSMETIC PLASTIC PANELING HAS TWICE COME OFF MY VEHICLE WHILE DRIVING ON AN INTERSTATE. THE FIRST TIME IF WAS THE SILVER PLASTIC MOLDING ON THE RIGHT SIDE OF THE ROOF RACK RAILS. THE SECOND TIME IT WAS A BLACK PIECE OF MOLDING JUST AFT OF THE PASSENGER WINDOW. FOR THE FIRST INSTANCE, A SMALL PIECE OF PLASTIC BROKE DUE TO WIND PRESSURE. THE SECOND INSTANCE REVEALED THAT THE PART WAS JUST GLUED ON IN TWO SPOTS. I HAVE STARTED NOTICING OTHER EXPLORERS IN GEORGIA/FLORIDA MISSING PIECES OF PLASTIC MOLDING. I BELIEVE THIS IS A MANUFACTURING PROBLEM. MY CONCERN IS IF THE PLASTIC COMES OFF AT A HIGH SPEED AND HITS A CAR BEHIND ME.
Mfg Campaign: 11340441
Recall Date: Jul 20, 2020
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
Corrective Action:
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
Additional Notes:
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
Mfg Campaign: 11338623
Recall Date: Jul 10, 2020
Ford Motor Company
Defect Description:
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Potential Consequences:
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
Corrective Action:
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
Additional Notes:
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
Mfg Campaign: 11338623
Recall Date: Jul 10, 2020
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