Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Corrective Action:
The vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Additional Notes:
The vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Mfg Campaign: 11534582
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
Mfg Campaign: 11534413
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.
Mfg Campaign: 11534413
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
Corrective Action:
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
Additional Notes:
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
Mfg Campaign: 11534429
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
Corrective Action:
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
Additional Notes:
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
Mfg Campaign: 11534429
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
OVERHEATING WARNING ILLUMINATED, RESULTED IN VEHICLE SHUTTING DOWN WHILE BRIEFLY PULLING OVER IN A PARKING LOT TO GET DIRECTIONS TO A SPECIFIC HOSPITAL ENTRANCE. STOP TO SHUT DOWN, ABOUT 1 MIN. THIS HAS OCCURRED A TOTAL OF 7 OTHER TIMES OVER THE COURSE OF THE LAST 12 MONTHS, BEGINNING WITH THE FIRST ONE IN JULY OF 2022. MY WIFE WAS IDLING WHILE AWAITING TO PICK UP THE KIDS FROM A GYMNASTICS CLASS. OVERHEATING WARNING ILLUMINATED, RESULTING IN THE VEHICLE SHUTTING DOWN. A MECHANIC WE KNOW WAS ALSO THERE AWAITING HIS CHILDREN AND DISCOVERED VERY LOW COOLANT LEVEL. IT WAS FILLED & THINGS SEEMED FINE UNTIL THIS SPRING, WHERE IT IS A BI-WEEKLY OCCURRENCE. COOLANT BOTTLES ARE ON STAND-BY AS WE HAVE NO OTHER OPTION. EVEN IF THE WATER PUMP IS FAILING, THIS IS ALL WE HAVE TO WORK WITH. OUR OTHER VEHICLE JUST SHUT DOWN MID-DRIVE IN MARCH. IT WAS TOWED TO THE MECHANIC. HERE WE ARE NEARLY 5 MONTHS LATER AND HE DOESN’T HAVE A GUESS AT WHAT THE PROBLEM MIGHT ACTUALLY BE. THAT VEHICLE, A 2012 FORD FOCUS SE.
Corrective Action:
OVERHEATING WARNING ILLUMINATED, RESULTED IN VEHICLE SHUTTING DOWN WHILE BRIEFLY PULLING OVER IN A PARKING LOT TO GET DIRECTIONS TO A SPECIFIC HOSPITAL ENTRANCE. STOP TO SHUT DOWN, ABOUT 1 MIN. THIS HAS OCCURRED A TOTAL OF 7 OTHER TIMES OVER THE COURSE OF THE LAST 12 MONTHS, BEGINNING WITH THE FIRST ONE IN JULY OF 2022. MY WIFE WAS IDLING WHILE AWAITING TO PICK UP THE KIDS FROM A GYMNASTICS CLASS. OVERHEATING WARNING ILLUMINATED, RESULTING IN THE VEHICLE SHUTTING DOWN. A MECHANIC WE KNOW WAS ALSO THERE AWAITING HIS CHILDREN AND DISCOVERED VERY LOW COOLANT LEVEL. IT WAS FILLED & THINGS SEEMED FINE UNTIL THIS SPRING, WHERE IT IS A BI-WEEKLY OCCURRENCE. COOLANT BOTTLES ARE ON STAND-BY AS WE HAVE NO OTHER OPTION. EVEN IF THE WATER PUMP IS FAILING, THIS IS ALL WE HAVE TO WORK WITH. OUR OTHER VEHICLE JUST SHUT DOWN MID-DRIVE IN MARCH. IT WAS TOWED TO THE MECHANIC. HERE WE ARE NEARLY 5 MONTHS LATER AND HE DOESN’T HAVE A GUESS AT WHAT THE PROBLEM MIGHT ACTUALLY BE. THAT VEHICLE, A 2012 FORD FOCUS SE.
Additional Notes:
OVERHEATING WARNING ILLUMINATED, RESULTED IN VEHICLE SHUTTING DOWN WHILE BRIEFLY PULLING OVER IN A PARKING LOT TO GET DIRECTIONS TO A SPECIFIC HOSPITAL ENTRANCE. STOP TO SHUT DOWN, ABOUT 1 MIN. THIS HAS OCCURRED A TOTAL OF 7 OTHER TIMES OVER THE COURSE OF THE LAST 12 MONTHS, BEGINNING WITH THE FIRST ONE IN JULY OF 2022. MY WIFE WAS IDLING WHILE AWAITING TO PICK UP THE KIDS FROM A GYMNASTICS CLASS. OVERHEATING WARNING ILLUMINATED, RESULTING IN THE VEHICLE SHUTTING DOWN. A MECHANIC WE KNOW WAS ALSO THERE AWAITING HIS CHILDREN AND DISCOVERED VERY LOW COOLANT LEVEL. IT WAS FILLED & THINGS SEEMED FINE UNTIL THIS SPRING, WHERE IT IS A BI-WEEKLY OCCURRENCE. COOLANT BOTTLES ARE ON STAND-BY AS WE HAVE NO OTHER OPTION. EVEN IF THE WATER PUMP IS FAILING, THIS IS ALL WE HAVE TO WORK WITH. OUR OTHER VEHICLE JUST SHUT DOWN MID-DRIVE IN MARCH. IT WAS TOWED TO THE MECHANIC. HERE WE ARE NEARLY 5 MONTHS LATER AND HE DOESN’T HAVE A GUESS AT WHAT THE PROBLEM MIGHT ACTUALLY BE. THAT VEHICLE, A 2012 FORD FOCUS SE.
Mfg Campaign: 11534215
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.
Corrective Action:
Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.
Additional Notes:
Driver's side rear suspension, toe-link arm broke while driving at approximately 30mph and I nearly lost control. After towing vehicle home, I found the toe-link broke completely off at the weld closest to the wheel hub.
Mfg Campaign: 11533935
Recall Date: Jul 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while approaching a stop light the vehicle was shaking violently. The contact shifted into neutral, and the shaking stopped. While shifting into drive or reverse, the vehicle shuddered and was shaking and then stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque converter was faulty, and the transmission cooler line and plate needed to be replaced. The dealer informed him that the transmission line was contaminated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred him to the NHTSA Hotline. The failure mileage was approximately 96,626.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while approaching a stop light the vehicle was shaking violently. The contact shifted into neutral, and the shaking stopped. While shifting into drive or reverse, the vehicle shuddered and was shaking and then stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque converter was faulty, and the transmission cooler line and plate needed to be replaced. The dealer informed him that the transmission line was contaminated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred him to the NHTSA Hotline. The failure mileage was approximately 96,626.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while approaching a stop light the vehicle was shaking violently. The contact shifted into neutral, and the shaking stopped. While shifting into drive or reverse, the vehicle shuddered and was shaking and then stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque converter was faulty, and the transmission cooler line and plate needed to be replaced. The dealer informed him that the transmission line was contaminated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred him to the NHTSA Hotline. The failure mileage was approximately 96,626.
Mfg Campaign: 11533196
Recall Date: Jul 19, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The black weather striping under the windshield trim molding is coming off / detaching while driving
Corrective Action:
The black weather striping under the windshield trim molding is coming off / detaching while driving
Additional Notes:
The black weather striping under the windshield trim molding is coming off / detaching while driving
Mfg Campaign: 11533291
Recall Date: Jul 19, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WATER PUMP LEAKING
Corrective Action:
WATER PUMP LEAKING
Additional Notes:
WATER PUMP LEAKING
Mfg Campaign: 11532646
Recall Date: Jul 17, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:WIRING:RELAYS/SOLENOIDS
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that he attempted to start the vehicle however, the engine failed to turn over. No warning lights were illuminated. The contact stated that the vehicle was towed to and independent mechanic where the vehicle was diagnosed that the relay and fuses failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the independent mechanic test drove the vehicle and the vehicle stalled. The contact was then informed by the dealer that the vehicle was included in Customer Satisfaction Program: 21N01 (Cooling Fan Motor Relay). The vehicle was towed to the dealer where it was diagnosed; however, the contact was unsure of the diagnostic results. The contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that he attempted to start the vehicle however, the engine failed to turn over. No warning lights were illuminated. The contact stated that the vehicle was towed to and independent mechanic where the vehicle was diagnosed that the relay and fuses failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the independent mechanic test drove the vehicle and the vehicle stalled. The contact was then informed by the dealer that the vehicle was included in Customer Satisfaction Program: 21N01 (Cooling Fan Motor Relay). The vehicle was towed to the dealer where it was diagnosed; however, the contact was unsure of the diagnostic results. The contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that he attempted to start the vehicle however, the engine failed to turn over. No warning lights were illuminated. The contact stated that the vehicle was towed to and independent mechanic where the vehicle was diagnosed that the relay and fuses failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the independent mechanic test drove the vehicle and the vehicle stalled. The contact was then informed by the dealer that the vehicle was included in Customer Satisfaction Program: 21N01 (Cooling Fan Motor Relay). The vehicle was towed to the dealer where it was diagnosed; however, the contact was unsure of the diagnostic results. The contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 90,000.
Mfg Campaign: 11532816
Recall Date: Jul 17, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front windshield pillars came off auto while driving. The passenger side flew off in July 2022 and the driver side came off in July 2023. Nether hit a car behind us but it happened on the freeway so could not stop to find the piece. We had the passenger side replaced by Vroom auto shop and just ordered a non OEM part for the driver side. If we have Ford replace it the cost is about $500 EACH.
Corrective Action:
Front windshield pillars came off auto while driving. The passenger side flew off in July 2022 and the driver side came off in July 2023. Nether hit a car behind us but it happened on the freeway so could not stop to find the piece. We had the passenger side replaced by Vroom auto shop and just ordered a non OEM part for the driver side. If we have Ford replace it the cost is about $500 EACH.
Additional Notes:
Front windshield pillars came off auto while driving. The passenger side flew off in July 2022 and the driver side came off in July 2023. Nether hit a car behind us but it happened on the freeway so could not stop to find the piece. We had the passenger side replaced by Vroom auto shop and just ordered a non OEM part for the driver side. If we have Ford replace it the cost is about $500 EACH.
Mfg Campaign: 11531970
Recall Date: Jul 13, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.
Mfg Campaign: 11531984
Recall Date: Jul 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that there was water leaking from around the front windshield. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that there was water leaking from around the front windshield. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that there was water leaking from around the front windshield. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. The VIN was not available.
Mfg Campaign: 11531738
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
windshield trim coming off before 5 year mark. had part of the trim come off and go flying along making a bad sound at highway speeds. had a about a 1 feet chunk fly off and hit the car behind me on the interstate.
Corrective Action:
windshield trim coming off before 5 year mark. had part of the trim come off and go flying along making a bad sound at highway speeds. had a about a 1 feet chunk fly off and hit the car behind me on the interstate.
Additional Notes:
windshield trim coming off before 5 year mark. had part of the trim come off and go flying along making a bad sound at highway speeds. had a about a 1 feet chunk fly off and hit the car behind me on the interstate.
Mfg Campaign: 11531933
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When driving the vehicle, it displayed a dashboard message "Engine Coolant Over Temperature". The vehicle was brought to the local Ford dealer where it is routinely serviced. Grapevine Ford identified that the water pump needed replacing. The part was $419 but it required 14 hours of labor to install it for a labor charge of $3,425. While the part failure isn't common but it can happen, 14 hours of labor to replace it is the real issue This is clearly an extremely serious design issue. What can the consumer do? A vehicle is needed & the repair was authorized. Reviewing the NHTSA website, multiple similar complaints were found. However, none of them referenced the extremely high labor charge to replace the water pump, which is the real issue.
Corrective Action:
When driving the vehicle, it displayed a dashboard message "Engine Coolant Over Temperature". The vehicle was brought to the local Ford dealer where it is routinely serviced. Grapevine Ford identified that the water pump needed replacing. The part was $419 but it required 14 hours of labor to install it for a labor charge of $3,425. While the part failure isn't common but it can happen, 14 hours of labor to replace it is the real issue This is clearly an extremely serious design issue. What can the consumer do? A vehicle is needed & the repair was authorized. Reviewing the NHTSA website, multiple similar complaints were found. However, none of them referenced the extremely high labor charge to replace the water pump, which is the real issue.
Additional Notes:
When driving the vehicle, it displayed a dashboard message "Engine Coolant Over Temperature". The vehicle was brought to the local Ford dealer where it is routinely serviced. Grapevine Ford identified that the water pump needed replacing. The part was $419 but it required 14 hours of labor to install it for a labor charge of $3,425. While the part failure isn't common but it can happen, 14 hours of labor to replace it is the real issue This is clearly an extremely serious design issue. What can the consumer do? A vehicle is needed & the repair was authorized. Reviewing the NHTSA website, multiple similar complaints were found. However, none of them referenced the extremely high labor charge to replace the water pump, which is the real issue.
Mfg Campaign: 11531949
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Both front plastic windshield covers have flown off on the highway traveling around at rate of 65. The passenger side detached and flew off in one piece and the driver side only half of it flew off after cracking in half.
Corrective Action:
Both front plastic windshield covers have flown off on the highway traveling around at rate of 65. The passenger side detached and flew off in one piece and the driver side only half of it flew off after cracking in half.
Additional Notes:
Both front plastic windshield covers have flown off on the highway traveling around at rate of 65. The passenger side detached and flew off in one piece and the driver side only half of it flew off after cracking in half.
Mfg Campaign: 11531509
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
fuel vapor purge valve keeps going out or sticking causing RPMS to rev up, vehicle has shut off while driving.
Corrective Action:
fuel vapor purge valve keeps going out or sticking causing RPMS to rev up, vehicle has shut off while driving.
Additional Notes:
fuel vapor purge valve keeps going out or sticking causing RPMS to rev up, vehicle has shut off while driving.
Mfg Campaign: 11531584
Recall Date: Jul 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Pillar molding keeps flying out while driving. I have replaced 3 times and the last ones have flown off while driving. Thank God another vehicle has not been hit. It’s $150 every time I have replace them.
Corrective Action:
Pillar molding keeps flying out while driving. I have replaced 3 times and the last ones have flown off while driving. Thank God another vehicle has not been hit. It’s $150 every time I have replace them.
Additional Notes:
Pillar molding keeps flying out while driving. I have replaced 3 times and the last ones have flown off while driving. Thank God another vehicle has not been hit. It’s $150 every time I have replace them.
Mfg Campaign: 11531202
Recall Date: Jul 9, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving 70 mph on Interstate -10 the window seal came off and a side panel adjacent to the window flew off of the Explorer. I had to pay for the two parts and labor charges. I had the trim piece and the window seal replaced at a Ford dealership. The Ford Represenative told me, “Ford is aware it's been a problem”. At the present the rubber seal around the doors are coming apart from the frame.
Corrective Action:
Driving 70 mph on Interstate -10 the window seal came off and a side panel adjacent to the window flew off of the Explorer. I had to pay for the two parts and labor charges. I had the trim piece and the window seal replaced at a Ford dealership. The Ford Represenative told me, “Ford is aware it's been a problem”. At the present the rubber seal around the doors are coming apart from the frame.
Additional Notes:
Driving 70 mph on Interstate -10 the window seal came off and a side panel adjacent to the window flew off of the Explorer. I had to pay for the two parts and labor charges. I had the trim piece and the window seal replaced at a Ford dealership. The Ford Represenative told me, “Ford is aware it's been a problem”. At the present the rubber seal around the doors are coming apart from the frame.
Mfg Campaign: 11530971
Recall Date: Jul 7, 2023
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Valencia, CA • 36 yrs
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