Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshields wipers coming on and staying on although the settings are on the off switch. The wipers won’t turn off at all
Corrective Action:
Windshields wipers coming on and staying on although the settings are on the off switch. The wipers won’t turn off at all
Additional Notes:
Windshields wipers coming on and staying on although the settings are on the off switch. The wipers won’t turn off at all
Mfg Campaign: 11542266
Recall Date: Sep 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle shutoff without warning. The contact coasted the vehicle into a neighboring driveway, and the vehicle was later towed to the residence. The contact had several independent mechanics inspect the vehicle and each diagnosed the vehicle with transmission failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline for additional assistance. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle shutoff without warning. The contact coasted the vehicle into a neighboring driveway, and the vehicle was later towed to the residence. The contact had several independent mechanics inspect the vehicle and each diagnosed the vehicle with transmission failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline for additional assistance. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle shutoff without warning. The contact coasted the vehicle into a neighboring driveway, and the vehicle was later towed to the residence. The contact had several independent mechanics inspect the vehicle and each diagnosed the vehicle with transmission failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline for additional assistance. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11542162
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle jerked. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the coil and the water pump needed to be replaced. The coil was replaced; however, the water pump was not replaced. The manufacturer was made aware of the failure and referred the contact to an authorized dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle jerked. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the coil and the water pump needed to be replaced. The coil was replaced; however, the water pump was not replaced. The manufacturer was made aware of the failure and referred the contact to an authorized dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle jerked. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the coil and the water pump needed to be replaced. The coil was replaced; however, the water pump was not replaced. The manufacturer was made aware of the failure and referred the contact to an authorized dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11540758
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
Mfg Campaign: 11540809
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
Mfg Campaign: 11540809
Recall Date: Aug 25, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield trim on both sides is broken and some is missing. It is available for inspection if done soon, I’m afraid to drive it much as it is, so I need to get it repaired. I’m concerned it could fly off and hit another vehicle and cause an accident, or my windshield could come out. I have not gotten service to look at it but will be soon if recall isn’t done.
Corrective Action:
Windshield trim on both sides is broken and some is missing. It is available for inspection if done soon, I’m afraid to drive it much as it is, so I need to get it repaired. I’m concerned it could fly off and hit another vehicle and cause an accident, or my windshield could come out. I have not gotten service to look at it but will be soon if recall isn’t done.
Additional Notes:
Windshield trim on both sides is broken and some is missing. It is available for inspection if done soon, I’m afraid to drive it much as it is, so I need to get it repaired. I’m concerned it could fly off and hit another vehicle and cause an accident, or my windshield could come out. I have not gotten service to look at it but will be soon if recall isn’t done.
Mfg Campaign: 11539781
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Black plastic surround trim pieces of windshield and side door pillar are coming unglued and flying off at cruise speeds on highway without any warning or indication that it is about to happen. This presents a startle-effect distraction to the driver, possibly leading to lose of control of vehicle and/or impact hazards to following vehicles and pedestrians. Vehicle was taken to dealer for inspection and repair, and we were advised by the Maintenance Advisor to be on the look-out for a possible recall from Ford because they had been receiving a lot of these types of complaints. This has happened three separate times on this vehicle, each side of the windshield separated, and one side pillar is separating now.
Corrective Action:
Black plastic surround trim pieces of windshield and side door pillar are coming unglued and flying off at cruise speeds on highway without any warning or indication that it is about to happen. This presents a startle-effect distraction to the driver, possibly leading to lose of control of vehicle and/or impact hazards to following vehicles and pedestrians. Vehicle was taken to dealer for inspection and repair, and we were advised by the Maintenance Advisor to be on the look-out for a possible recall from Ford because they had been receiving a lot of these types of complaints. This has happened three separate times on this vehicle, each side of the windshield separated, and one side pillar is separating now.
Additional Notes:
Black plastic surround trim pieces of windshield and side door pillar are coming unglued and flying off at cruise speeds on highway without any warning or indication that it is about to happen. This presents a startle-effect distraction to the driver, possibly leading to lose of control of vehicle and/or impact hazards to following vehicles and pedestrians. Vehicle was taken to dealer for inspection and repair, and we were advised by the Maintenance Advisor to be on the look-out for a possible recall from Ford because they had been receiving a lot of these types of complaints. This has happened three separate times on this vehicle, each side of the windshield separated, and one side pillar is separating now.
Mfg Campaign: 11539792
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield rubber trim has almost entirely come off. I'm concerned that the plastic trim is next. You can hear the air coming into the car through the gap and now during a heavy rainstorm on 95 I had water coming into the vehicle. I spoke to the dealership where I have the vehicle serviced when it first happened and told them I had read on the Ford Owners forum that this was a known problem and still no recall. At that time I was told it would cost hundreds of dollars to replace. I didn't have the funds then, and I don't have them now but I am forced to repair it at my expense because it is very dangerous and getting worse.
Corrective Action:
Windshield rubber trim has almost entirely come off. I'm concerned that the plastic trim is next. You can hear the air coming into the car through the gap and now during a heavy rainstorm on 95 I had water coming into the vehicle. I spoke to the dealership where I have the vehicle serviced when it first happened and told them I had read on the Ford Owners forum that this was a known problem and still no recall. At that time I was told it would cost hundreds of dollars to replace. I didn't have the funds then, and I don't have them now but I am forced to repair it at my expense because it is very dangerous and getting worse.
Additional Notes:
Windshield rubber trim has almost entirely come off. I'm concerned that the plastic trim is next. You can hear the air coming into the car through the gap and now during a heavy rainstorm on 95 I had water coming into the vehicle. I spoke to the dealership where I have the vehicle serviced when it first happened and told them I had read on the Ford Owners forum that this was a known problem and still no recall. At that time I was told it would cost hundreds of dollars to replace. I didn't have the funds then, and I don't have them now but I am forced to repair it at my expense because it is very dangerous and getting worse.
Mfg Campaign: 11539846
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
Corrective Action:
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
Additional Notes:
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
Mfg Campaign: 11539540
Recall Date: Aug 19, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
Corrective Action:
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
Additional Notes:
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
Mfg Campaign: 11539540
Recall Date: Aug 19, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Corrective Action:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Additional Notes:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Mfg Campaign: 11539307
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Corrective Action:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Additional Notes:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Mfg Campaign: 11539307
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Corrective Action:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Additional Notes:
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
Mfg Campaign: 11539307
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WATER PUMP FAILURE. ENGINE LIGHT CAME ON. BY THE TIME I COULD PULL OFF THE FREEWAY (1 MINUTE) THE ENGINE HAD STALLED AND THE CAR WOULDN'T START. TOWED TO REPAIR SHOP AND LEARNED THE PUMP FAILURE HAD ALLOWED WATER AND OIL TO MIX THROUGHOUT THE ENGINE. METAL SHAVINGS WERE FOUND IN THE ENGINE. ENGINE HAD TO BE REPLACED. TOTAL COST BEFORE THE VEHICLE WAS READY: OVER $11,000
Corrective Action:
WATER PUMP FAILURE. ENGINE LIGHT CAME ON. BY THE TIME I COULD PULL OFF THE FREEWAY (1 MINUTE) THE ENGINE HAD STALLED AND THE CAR WOULDN'T START. TOWED TO REPAIR SHOP AND LEARNED THE PUMP FAILURE HAD ALLOWED WATER AND OIL TO MIX THROUGHOUT THE ENGINE. METAL SHAVINGS WERE FOUND IN THE ENGINE. ENGINE HAD TO BE REPLACED. TOTAL COST BEFORE THE VEHICLE WAS READY: OVER $11,000
Additional Notes:
WATER PUMP FAILURE. ENGINE LIGHT CAME ON. BY THE TIME I COULD PULL OFF THE FREEWAY (1 MINUTE) THE ENGINE HAD STALLED AND THE CAR WOULDN'T START. TOWED TO REPAIR SHOP AND LEARNED THE PUMP FAILURE HAD ALLOWED WATER AND OIL TO MIX THROUGHOUT THE ENGINE. METAL SHAVINGS WERE FOUND IN THE ENGINE. ENGINE HAD TO BE REPLACED. TOTAL COST BEFORE THE VEHICLE WAS READY: OVER $11,000
Mfg Campaign: 11539317
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger’s side windshield pillar fractured. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and the contact was informed that the vehicle was not covered under recall or warranty. The contact also noticed that the front driver’s side pillar had also become loosened. The vehicle was not repaired. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger’s side windshield pillar fractured. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and the contact was informed that the vehicle was not covered under recall or warranty. The contact also noticed that the front driver’s side pillar had also become loosened. The vehicle was not repaired. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the front passenger’s side windshield pillar fractured. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and the contact was informed that the vehicle was not covered under recall or warranty. The contact also noticed that the front driver’s side pillar had also become loosened. The vehicle was not repaired. The failure mileage was approximately 76,000.
Mfg Campaign: 11539138
Recall Date: Aug 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I noticed that I had to refill the coolant/water on my car because it was low. When I got out of my work I noticed there was water on the floor, but I didn't think of anything because my car was doing fine. When I was almost home I noticed the car fans were like trying to compensate for the heat, but when I look at my dash. My car was overheating with the engine light. I parked it and noticed the water I put this morning was all gone and the car was still leaking. Come to find out it was the water pump and the engine.
Corrective Action:
I noticed that I had to refill the coolant/water on my car because it was low. When I got out of my work I noticed there was water on the floor, but I didn't think of anything because my car was doing fine. When I was almost home I noticed the car fans were like trying to compensate for the heat, but when I look at my dash. My car was overheating with the engine light. I parked it and noticed the water I put this morning was all gone and the car was still leaking. Come to find out it was the water pump and the engine.
Additional Notes:
I noticed that I had to refill the coolant/water on my car because it was low. When I got out of my work I noticed there was water on the floor, but I didn't think of anything because my car was doing fine. When I was almost home I noticed the car fans were like trying to compensate for the heat, but when I look at my dash. My car was overheating with the engine light. I parked it and noticed the water I put this morning was all gone and the car was still leaking. Come to find out it was the water pump and the engine.
Mfg Campaign: 11539028
Recall Date: Aug 16, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield trim became detached while driving 70 mph on the freeway.
Corrective Action:
Windshield trim became detached while driving 70 mph on the freeway.
Additional Notes:
Windshield trim became detached while driving 70 mph on the freeway.
Mfg Campaign: 11538692
Recall Date: Aug 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Explorer with 114,000 miles. Engine coolant light came on while driving. The car was taken to a Ford Dealer and diagnosed with a failed water pump. As the water pump is installed inside of the engine this is now a major repair and if not caught early, can cause permanent damage to the engine. This failure can cause the engine to stop leaving you stranded. Currently having the engine repaired at Ford Auto Nation in Tustin Ca.
Corrective Action:
2017 Ford Explorer with 114,000 miles. Engine coolant light came on while driving. The car was taken to a Ford Dealer and diagnosed with a failed water pump. As the water pump is installed inside of the engine this is now a major repair and if not caught early, can cause permanent damage to the engine. This failure can cause the engine to stop leaving you stranded. Currently having the engine repaired at Ford Auto Nation in Tustin Ca.
Additional Notes:
2017 Ford Explorer with 114,000 miles. Engine coolant light came on while driving. The car was taken to a Ford Dealer and diagnosed with a failed water pump. As the water pump is installed inside of the engine this is now a major repair and if not caught early, can cause permanent damage to the engine. This failure can cause the engine to stop leaving you stranded. Currently having the engine repaired at Ford Auto Nation in Tustin Ca.
Mfg Campaign: 11538399
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The driver's side window trim blew off, striking the side of my car and hitting a car passing me. Also - the piece that holds the keypad on the driver's side has come off once, tried to come off a 2nd time and is currently being held in place by a binder clip.
Corrective Action:
The driver's side window trim blew off, striking the side of my car and hitting a car passing me. Also - the piece that holds the keypad on the driver's side has come off once, tried to come off a 2nd time and is currently being held in place by a binder clip.
Additional Notes:
The driver's side window trim blew off, striking the side of my car and hitting a car passing me. Also - the piece that holds the keypad on the driver's side has come off once, tried to come off a 2nd time and is currently being held in place by a binder clip.
Mfg Campaign: 11538166
Recall Date: Aug 12, 2023
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 10 MPH and making a right turn, the steering wheel did not return to center. The contact stated that the steering wheel failed to respond normally while turning the steering wheel to center. Additionally, the contact stated that the instrument cluster went black, and the vehicle stalled. The contact pulled over safely and restarted the vehicle. The contact stated that the “System Communication Error" message was displayed on the infotainment screen after the restart. The contact later had the vehicle towed to a local dealer, where it was diagnosed and determined that the wiring harness and the GWM harness needed to be replaced. The vehicle had been repaired. The contact stated that after the repair, the battery had started to drain very quickly. The vehicle was towed back to the same dealer but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 43,833.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 10 MPH and making a right turn, the steering wheel did not return to center. The contact stated that the steering wheel failed to respond normally while turning the steering wheel to center. Additionally, the contact stated that the instrument cluster went black, and the vehicle stalled. The contact pulled over safely and restarted the vehicle. The contact stated that the “System Communication Error" message was displayed on the infotainment screen after the restart. The contact later had the vehicle towed to a local dealer, where it was diagnosed and determined that the wiring harness and the GWM harness needed to be replaced. The vehicle had been repaired. The contact stated that after the repair, the battery had started to drain very quickly. The vehicle was towed back to the same dealer but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 43,833.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 10 MPH and making a right turn, the steering wheel did not return to center. The contact stated that the steering wheel failed to respond normally while turning the steering wheel to center. Additionally, the contact stated that the instrument cluster went black, and the vehicle stalled. The contact pulled over safely and restarted the vehicle. The contact stated that the “System Communication Error" message was displayed on the infotainment screen after the restart. The contact later had the vehicle towed to a local dealer, where it was diagnosed and determined that the wiring harness and the GWM harness needed to be replaced. The vehicle had been repaired. The contact stated that after the repair, the battery had started to drain very quickly. The vehicle was towed back to the same dealer but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 43,833.
Mfg Campaign: 11537949
Recall Date: Aug 11, 2023
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