Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car overheating, coolant holder looks empty, I added coolant and it overflowed. Once I opened the air tank all the coolant came up from below and over flowed. Took to Ford of West Covina and they said I have a water pump leak. Yet I see no leaking ever in my garage or driveway. Car is fairly new and I always take it to get serviced on time and I am very caring to my cars. I took my car for service on 2/23/2023 to Ford of West Covina where I have always gone to and they didn’t tell me anything was wrong with my vehicle, but now looking at the after visit summary paper work it says coolant leak. The service team told me my vehicle was in good condition when I picked my car up.
Corrective Action:
Car overheating, coolant holder looks empty, I added coolant and it overflowed. Once I opened the air tank all the coolant came up from below and over flowed. Took to Ford of West Covina and they said I have a water pump leak. Yet I see no leaking ever in my garage or driveway. Car is fairly new and I always take it to get serviced on time and I am very caring to my cars. I took my car for service on 2/23/2023 to Ford of West Covina where I have always gone to and they didn’t tell me anything was wrong with my vehicle, but now looking at the after visit summary paper work it says coolant leak. The service team told me my vehicle was in good condition when I picked my car up.
Additional Notes:
Car overheating, coolant holder looks empty, I added coolant and it overflowed. Once I opened the air tank all the coolant came up from below and over flowed. Took to Ford of West Covina and they said I have a water pump leak. Yet I see no leaking ever in my garage or driveway. Car is fairly new and I always take it to get serviced on time and I am very caring to my cars. I took my car for service on 2/23/2023 to Ford of West Covina where I have always gone to and they didn’t tell me anything was wrong with my vehicle, but now looking at the after visit summary paper work it says coolant leak. The service team told me my vehicle was in good condition when I picked my car up.
Mfg Campaign: 11526892
Recall Date: Jun 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Explorer 92,361 miles. Car started over heating going 45 miles per hour. Pulled over and then had car towed to the mechanic. Mechanic said water pump was done and coolant had leaked in to the engine and engine was destroyed. Car needs a whole new engine replacement. This is happening with many Ford Explorers and Ford refuses to recall them or do anything about it!
Corrective Action:
2017 Ford Explorer 92,361 miles. Car started over heating going 45 miles per hour. Pulled over and then had car towed to the mechanic. Mechanic said water pump was done and coolant had leaked in to the engine and engine was destroyed. Car needs a whole new engine replacement. This is happening with many Ford Explorers and Ford refuses to recall them or do anything about it!
Additional Notes:
2017 Ford Explorer 92,361 miles. Car started over heating going 45 miles per hour. Pulled over and then had car towed to the mechanic. Mechanic said water pump was done and coolant had leaked in to the engine and engine was destroyed. Car needs a whole new engine replacement. This is happening with many Ford Explorers and Ford refuses to recall them or do anything about it!
Mfg Campaign: 11526461
Recall Date: Jun 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I was driving 70mph on the interstate my driver’s side windshield pillar molding flew off.
Corrective Action:
As I was driving 70mph on the interstate my driver’s side windshield pillar molding flew off.
Additional Notes:
As I was driving 70mph on the interstate my driver’s side windshield pillar molding flew off.
Mfg Campaign: 11525982
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11526001
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.
Mfg Campaign: 11526001
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1 week ago the check engine light came on as the car was very heated. Coolant was used and the warning went off. A few days later the car was taken to have an oil change and we realized the coolant level was low and there was old coolant fluid dried onto the underneath of the car and a bead of coolant seen. The car was taken to the garage and a leak was found in the water pump, with coolant leaking from the seep whole. The water pump is located underneath the engine which requires an expensive long process to remove the engine and other parts to fix. The car is only 6 years old with 83K miles and a major component has failed which can not be easily accessed. The water pump has now been moved to another location in more recent models. There is a class law suit in process involving many people to address this design flaw and safety hazard. One website alone has over 100 people complaining about this issue with many cars seizing completely on roads whilst in use. There is no recall currently for this problem but dealerships, auto shops are aware of the problem.
Corrective Action:
1 week ago the check engine light came on as the car was very heated. Coolant was used and the warning went off. A few days later the car was taken to have an oil change and we realized the coolant level was low and there was old coolant fluid dried onto the underneath of the car and a bead of coolant seen. The car was taken to the garage and a leak was found in the water pump, with coolant leaking from the seep whole. The water pump is located underneath the engine which requires an expensive long process to remove the engine and other parts to fix. The car is only 6 years old with 83K miles and a major component has failed which can not be easily accessed. The water pump has now been moved to another location in more recent models. There is a class law suit in process involving many people to address this design flaw and safety hazard. One website alone has over 100 people complaining about this issue with many cars seizing completely on roads whilst in use. There is no recall currently for this problem but dealerships, auto shops are aware of the problem.
Additional Notes:
1 week ago the check engine light came on as the car was very heated. Coolant was used and the warning went off. A few days later the car was taken to have an oil change and we realized the coolant level was low and there was old coolant fluid dried onto the underneath of the car and a bead of coolant seen. The car was taken to the garage and a leak was found in the water pump, with coolant leaking from the seep whole. The water pump is located underneath the engine which requires an expensive long process to remove the engine and other parts to fix. The car is only 6 years old with 83K miles and a major component has failed which can not be easily accessed. The water pump has now been moved to another location in more recent models. There is a class law suit in process involving many people to address this design flaw and safety hazard. One website alone has over 100 people complaining about this issue with many cars seizing completely on roads whilst in use. There is no recall currently for this problem but dealerships, auto shops are aware of the problem.
Mfg Campaign: 11526053
Recall Date: Jun 8, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My wife took her 2017 Ford Explorer XLT to South Carolina from Florida. Upon her return last night, on 5 Jun 23 she was driving through Georgia and she heard a vibration coming from the drivers side windshield and then all of a sudden it stopped. When she parked inside our garage she noticed the drivers side A Pillar moulding trim piece had departed the vehicle and was missing. PN is BB5Z-7803145-AA.
Corrective Action:
My wife took her 2017 Ford Explorer XLT to South Carolina from Florida. Upon her return last night, on 5 Jun 23 she was driving through Georgia and she heard a vibration coming from the drivers side windshield and then all of a sudden it stopped. When she parked inside our garage she noticed the drivers side A Pillar moulding trim piece had departed the vehicle and was missing. PN is BB5Z-7803145-AA.
Additional Notes:
My wife took her 2017 Ford Explorer XLT to South Carolina from Florida. Upon her return last night, on 5 Jun 23 she was driving through Georgia and she heard a vibration coming from the drivers side windshield and then all of a sudden it stopped. When she parked inside our garage she noticed the drivers side A Pillar moulding trim piece had departed the vehicle and was missing. PN is BB5Z-7803145-AA.
Mfg Campaign: 11525573
Recall Date: Jun 6, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:HOOD
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while parked she observed paint bubbles, paint chippings, and corrosion on the hood of the vehicle. The vehicle was taken to an independent mechanic where the aluminum paint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while parked she observed paint bubbles, paint chippings, and corrosion on the hood of the vehicle. The vehicle was taken to an independent mechanic where the aluminum paint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while parked she observed paint bubbles, paint chippings, and corrosion on the hood of the vehicle. The vehicle was taken to an independent mechanic where the aluminum paint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11524390
Recall Date: May 30, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When you hit the button to close the hatch whether it be by the hatch button, dash button or key fob button if something is in the way it doesn’t stop closing. So if your arm or a small child’s head, arm it would just keep closing. If it can’t latch it does go back up but that is only when it goes all the way down.
Corrective Action:
When you hit the button to close the hatch whether it be by the hatch button, dash button or key fob button if something is in the way it doesn’t stop closing. So if your arm or a small child’s head, arm it would just keep closing. If it can’t latch it does go back up but that is only when it goes all the way down.
Additional Notes:
When you hit the button to close the hatch whether it be by the hatch button, dash button or key fob button if something is in the way it doesn’t stop closing. So if your arm or a small child’s head, arm it would just keep closing. If it can’t latch it does go back up but that is only when it goes all the way down.
Mfg Campaign: 11524528
Recall Date: May 30, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Windshield trim flew off driving down the interstate, hit my side mirror, and passenger window. The trim piece put my family and me in a dangerous situation. It could have easily broken the window. No warning.
Corrective Action:
Windshield trim flew off driving down the interstate, hit my side mirror, and passenger window. The trim piece put my family and me in a dangerous situation. It could have easily broken the window. No warning.
Additional Notes:
Windshield trim flew off driving down the interstate, hit my side mirror, and passenger window. The trim piece put my family and me in a dangerous situation. It could have easily broken the window. No warning.
Mfg Campaign: 11524275
Recall Date: May 29, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there’s an accident my kids can not safely exit the vehicle due to the locks. You can’t unlock it either from the inside. It randomly will unlock on its own.
Corrective Action:
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there’s an accident my kids can not safely exit the vehicle due to the locks. You can’t unlock it either from the inside. It randomly will unlock on its own.
Additional Notes:
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there’s an accident my kids can not safely exit the vehicle due to the locks. You can’t unlock it either from the inside. It randomly will unlock on its own.
Mfg Campaign: 11524286
Recall Date: May 29, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there’s an accident my kids can not safely exit the vehicle due to the locks. You can’t unlock it either from the inside. It randomly will unlock on its own.
Corrective Action:
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there’s an accident my kids can not safely exit the vehicle due to the locks. You can’t unlock it either from the inside. It randomly will unlock on its own.
Additional Notes:
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there’s an accident my kids can not safely exit the vehicle due to the locks. You can’t unlock it either from the inside. It randomly will unlock on its own.
Mfg Campaign: 11524286
Recall Date: May 29, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The pillar trim windshield molding on both sides detached and flew off the vehicle while driving on the highway.
Corrective Action:
The pillar trim windshield molding on both sides detached and flew off the vehicle while driving on the highway.
Additional Notes:
The pillar trim windshield molding on both sides detached and flew off the vehicle while driving on the highway.
Mfg Campaign: 11524330
Recall Date: May 29, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Right side pillar trim detached at 70 mph on freeway causing other vehicles to avoid flying debris.
Corrective Action:
Right side pillar trim detached at 70 mph on freeway causing other vehicles to avoid flying debris.
Additional Notes:
Right side pillar trim detached at 70 mph on freeway causing other vehicles to avoid flying debris.
Mfg Campaign: 11524192
Recall Date: May 28, 2023
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, she heard an abnormal sound and noticed that the sunroof glass panel had shattered without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the sunroof glass panel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, she heard an abnormal sound and noticed that the sunroof glass panel had shattered without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the sunroof glass panel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, she heard an abnormal sound and noticed that the sunroof glass panel had shattered without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the sunroof glass panel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.
Mfg Campaign: 11523152
Recall Date: May 22, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield trim on the drivers side flew off while I was driving on the highway unexpectedly and startled me. I was driving at 75mph and could have easily lost control of my vehicle. This is very dangerous! While searching for how to fix it online, I read that this is VERY common! How is this not a recall? This is awful!
Corrective Action:
The windshield trim on the drivers side flew off while I was driving on the highway unexpectedly and startled me. I was driving at 75mph and could have easily lost control of my vehicle. This is very dangerous! While searching for how to fix it online, I read that this is VERY common! How is this not a recall? This is awful!
Additional Notes:
The windshield trim on the drivers side flew off while I was driving on the highway unexpectedly and startled me. I was driving at 75mph and could have easily lost control of my vehicle. This is very dangerous! While searching for how to fix it online, I read that this is VERY common! How is this not a recall? This is awful!
Mfg Campaign: 11522788
Recall Date: May 19, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that after parking the vehicle, it was discovered that the passenger’s side windshield trim panel had detached from the vehicle. Later while driving approximately 70 MPH, the front driver’s side windshield trim panel detached from the vehicle. The contact rolled down the window to retrieve the detached panel to prevent the trim panel from separating from the vehicle. The vehicle was taken to the local dealer who indicated that the trim panels needed to be replaced. The vehicle was not yet repaired. The contact stated that vehicle had experienced the failure listed in the NHTSA Action Number: PE23001 (Equipment). The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that after parking the vehicle, it was discovered that the passenger’s side windshield trim panel had detached from the vehicle. Later while driving approximately 70 MPH, the front driver’s side windshield trim panel detached from the vehicle. The contact rolled down the window to retrieve the detached panel to prevent the trim panel from separating from the vehicle. The vehicle was taken to the local dealer who indicated that the trim panels needed to be replaced. The vehicle was not yet repaired. The contact stated that vehicle had experienced the failure listed in the NHTSA Action Number: PE23001 (Equipment). The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that after parking the vehicle, it was discovered that the passenger’s side windshield trim panel had detached from the vehicle. Later while driving approximately 70 MPH, the front driver’s side windshield trim panel detached from the vehicle. The contact rolled down the window to retrieve the detached panel to prevent the trim panel from separating from the vehicle. The vehicle was taken to the local dealer who indicated that the trim panels needed to be replaced. The vehicle was not yet repaired. The contact stated that vehicle had experienced the failure listed in the NHTSA Action Number: PE23001 (Equipment). The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
Mfg Campaign: 11522703
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
As I was driving on the freeway, the windshield trim panel flew off my car. This put the safety of the cars behind me in jeopardy as it did or could have hit them or caused an accident by people attempting to avoid running over it in the road. I took my car to a Ford and they said this car is notorious for having this problem and they see it all the time. The previous owner of this car said that the trim on the opposite side had flown off too and had to have It replaced as well.
Corrective Action:
As I was driving on the freeway, the windshield trim panel flew off my car. This put the safety of the cars behind me in jeopardy as it did or could have hit them or caused an accident by people attempting to avoid running over it in the road. I took my car to a Ford and they said this car is notorious for having this problem and they see it all the time. The previous owner of this car said that the trim on the opposite side had flown off too and had to have It replaced as well.
Additional Notes:
As I was driving on the freeway, the windshield trim panel flew off my car. This put the safety of the cars behind me in jeopardy as it did or could have hit them or caused an accident by people attempting to avoid running over it in the road. I took my car to a Ford and they said this car is notorious for having this problem and they see it all the time. The previous owner of this car said that the trim on the opposite side had flown off too and had to have It replaced as well.
Mfg Campaign: 11522732
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
As I was driving down the freeway the panel between the front and rear passenger door flew off. Noticed today that the driver side one is loose and it holds the keyless entry pad.
Corrective Action:
As I was driving down the freeway the panel between the front and rear passenger door flew off. Noticed today that the driver side one is loose and it holds the keyless entry pad.
Additional Notes:
As I was driving down the freeway the panel between the front and rear passenger door flew off. Noticed today that the driver side one is loose and it holds the keyless entry pad.
Mfg Campaign: 11522746
Recall Date: May 18, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On March 22, 2023 at approximately 10:15 am CDT, while heading south on Interstate 310 in Kenner, Louisiana, the passenger side windshield molding flew off the car while traveling just over 60 mph. I was coming out of a curve from exiting I-10W onto I-310. Not sure if it hit another vehicle as there were other vehicles in general area at the time, but did not see exactly where part landed. The part was not recoverable for inspection. There were no previous warning messages or noticeable issues with the part on the vehicle prior to the incident. I brought vehicle to Ford dealer and was told there is no recall for this item and the cost to replace is $396.80 for parts and labor at my expense. I believe this is a defect and should be reviewed with the manufacturer. I have seen two other Ford Explorers in New Orleans and Kenner with the same issue.
Corrective Action:
On March 22, 2023 at approximately 10:15 am CDT, while heading south on Interstate 310 in Kenner, Louisiana, the passenger side windshield molding flew off the car while traveling just over 60 mph. I was coming out of a curve from exiting I-10W onto I-310. Not sure if it hit another vehicle as there were other vehicles in general area at the time, but did not see exactly where part landed. The part was not recoverable for inspection. There were no previous warning messages or noticeable issues with the part on the vehicle prior to the incident. I brought vehicle to Ford dealer and was told there is no recall for this item and the cost to replace is $396.80 for parts and labor at my expense. I believe this is a defect and should be reviewed with the manufacturer. I have seen two other Ford Explorers in New Orleans and Kenner with the same issue.
Additional Notes:
On March 22, 2023 at approximately 10:15 am CDT, while heading south on Interstate 310 in Kenner, Louisiana, the passenger side windshield molding flew off the car while traveling just over 60 mph. I was coming out of a curve from exiting I-10W onto I-310. Not sure if it hit another vehicle as there were other vehicles in general area at the time, but did not see exactly where part landed. The part was not recoverable for inspection. There were no previous warning messages or noticeable issues with the part on the vehicle prior to the incident. I brought vehicle to Ford dealer and was told there is no recall for this item and the cost to replace is $396.80 for parts and labor at my expense. I believe this is a defect and should be reviewed with the manufacturer. I have seen two other Ford Explorers in New Orleans and Kenner with the same issue.
Mfg Campaign: 11522301
Recall Date: May 16, 2023
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