Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving 70 mph on Interstate -10 the window seal came off and a side panel adjacent to the window flew off of the Explorer. I had to pay for the two parts and labor charges. I had the trim piece and the window seal replaced at a Ford dealership. The Ford Represenative told me, “Ford is aware it's been a problem”. At the present the rubber seal around the doors are coming apart from the frame.
Corrective Action:
Driving 70 mph on Interstate -10 the window seal came off and a side panel adjacent to the window flew off of the Explorer. I had to pay for the two parts and labor charges. I had the trim piece and the window seal replaced at a Ford dealership. The Ford Represenative told me, “Ford is aware it's been a problem”. At the present the rubber seal around the doors are coming apart from the frame.
Additional Notes:
Driving 70 mph on Interstate -10 the window seal came off and a side panel adjacent to the window flew off of the Explorer. I had to pay for the two parts and labor charges. I had the trim piece and the window seal replaced at a Ford dealership. The Ford Represenative told me, “Ford is aware it's been a problem”. At the present the rubber seal around the doors are coming apart from the frame.
Mfg Campaign: 11530971
Recall Date: Jul 7, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The driver side exterior black glossed facia on the "A" frame broke off while I was driving on the freeway at 80 miles per hour (speed limit). I did not see where it went, and luckily there were no cars behind me, but in a different situation it could have caused serious accidents. Much like their existing recall to replace roof racks. I called the dealer to get it replaced, and their response was "oh, ya this thing falls off all the time." There was no indication that it was loose.
Corrective Action:
The driver side exterior black glossed facia on the "A" frame broke off while I was driving on the freeway at 80 miles per hour (speed limit). I did not see where it went, and luckily there were no cars behind me, but in a different situation it could have caused serious accidents. Much like their existing recall to replace roof racks. I called the dealer to get it replaced, and their response was "oh, ya this thing falls off all the time." There was no indication that it was loose.
Additional Notes:
The driver side exterior black glossed facia on the "A" frame broke off while I was driving on the freeway at 80 miles per hour (speed limit). I did not see where it went, and luckily there were no cars behind me, but in a different situation it could have caused serious accidents. Much like their existing recall to replace roof racks. I called the dealer to get it replaced, and their response was "oh, ya this thing falls off all the time." There was no indication that it was loose.
Mfg Campaign: 11530609
Recall Date: Jul 6, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Since June 5th, 2023, I have had to have the passenger side windshield pillar mount trim replaced 3 different times due to clips breaking and the trim piece begins to become unattached when driving. It was replaced again yesterday and not even 2 hours after it was replaced, the top clip that is attached to the trim piece and clicks into the body of my car, it already broke off from the trim piece and the top of the trim piece is loose again. This is absolutely unacceptable and a major safety issue.
Corrective Action:
Since June 5th, 2023, I have had to have the passenger side windshield pillar mount trim replaced 3 different times due to clips breaking and the trim piece begins to become unattached when driving. It was replaced again yesterday and not even 2 hours after it was replaced, the top clip that is attached to the trim piece and clicks into the body of my car, it already broke off from the trim piece and the top of the trim piece is loose again. This is absolutely unacceptable and a major safety issue.
Additional Notes:
Since June 5th, 2023, I have had to have the passenger side windshield pillar mount trim replaced 3 different times due to clips breaking and the trim piece begins to become unattached when driving. It was replaced again yesterday and not even 2 hours after it was replaced, the top clip that is attached to the trim piece and clicks into the body of my car, it already broke off from the trim piece and the top of the trim piece is loose again. This is absolutely unacceptable and a major safety issue.
Mfg Campaign: 11530348
Recall Date: Jul 4, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front windshield side trim piece detached from my vehicle while driving and was hanging on by a tiny piece of rubber. I had to pull over on the interstate to pull it off which was very dangerous.
Corrective Action:
The front windshield side trim piece detached from my vehicle while driving and was hanging on by a tiny piece of rubber. I had to pull over on the interstate to pull it off which was very dangerous.
Additional Notes:
The front windshield side trim piece detached from my vehicle while driving and was hanging on by a tiny piece of rubber. I had to pull over on the interstate to pull it off which was very dangerous.
Mfg Campaign: 11529856
Recall Date: Jun 30, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Component: Passenger side windshield trim Safety Risk: I was traveling on the interstate between 70-75mph when the trim flew off. It went directly in the path of the vehicle behind me causing them to swerve. They nearly hit the vehicle in the left lane by doing so. Problem confirmed: No, just happened and have not contacted dealership yet Component inspected: No, was destroyed after being run over multiple times in rush hour traffic Warnings, messages, or symptoms: Just as it was happening there was a clicking or smacking sound then it went. Maybe 30 seconds between sound and part flying off.
Corrective Action:
Component: Passenger side windshield trim Safety Risk: I was traveling on the interstate between 70-75mph when the trim flew off. It went directly in the path of the vehicle behind me causing them to swerve. They nearly hit the vehicle in the left lane by doing so. Problem confirmed: No, just happened and have not contacted dealership yet Component inspected: No, was destroyed after being run over multiple times in rush hour traffic Warnings, messages, or symptoms: Just as it was happening there was a clicking or smacking sound then it went. Maybe 30 seconds between sound and part flying off.
Additional Notes:
Component: Passenger side windshield trim Safety Risk: I was traveling on the interstate between 70-75mph when the trim flew off. It went directly in the path of the vehicle behind me causing them to swerve. They nearly hit the vehicle in the left lane by doing so. Problem confirmed: No, just happened and have not contacted dealership yet Component inspected: No, was destroyed after being run over multiple times in rush hour traffic Warnings, messages, or symptoms: Just as it was happening there was a clicking or smacking sound then it went. Maybe 30 seconds between sound and part flying off.
Mfg Campaign: 11529522
Recall Date: Jun 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
For the third time in six months I had an unintended acceleration when stopped and shifting from drive to reverse or the other way. The rpm’s go way up, if I didn’t have my foot on the brake the vehicle may have crashed, injured someone, etc. Ford dealer was not helpful at all, saying they had no prior reports. I had same problem on previous Explorer but traded it in.
Corrective Action:
For the third time in six months I had an unintended acceleration when stopped and shifting from drive to reverse or the other way. The rpm’s go way up, if I didn’t have my foot on the brake the vehicle may have crashed, injured someone, etc. Ford dealer was not helpful at all, saying they had no prior reports. I had same problem on previous Explorer but traded it in.
Additional Notes:
For the third time in six months I had an unintended acceleration when stopped and shifting from drive to reverse or the other way. The rpm’s go way up, if I didn’t have my foot on the brake the vehicle may have crashed, injured someone, etc. Ford dealer was not helpful at all, saying they had no prior reports. I had same problem on previous Explorer but traded it in.
Mfg Campaign: 11528823
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was jerking while shifting from park(P) to drive(D), and while shifting from drive(D) to park(P). Additionally, the contact stated that the vehicle hesitated to respond while shifting between gears. The contact stated that the vehicle jerked, hesitated, and made an abnormally loud sound while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she read on the news that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was unknown.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was jerking while shifting from park(P) to drive(D), and while shifting from drive(D) to park(P). Additionally, the contact stated that the vehicle hesitated to respond while shifting between gears. The contact stated that the vehicle jerked, hesitated, and made an abnormally loud sound while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she read on the news that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was unknown.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was jerking while shifting from park(P) to drive(D), and while shifting from drive(D) to park(P). Additionally, the contact stated that the vehicle hesitated to respond while shifting between gears. The contact stated that the vehicle jerked, hesitated, and made an abnormally loud sound while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she read on the news that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was unknown.
Mfg Campaign: 11528855
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The locks on my vehicle are going out one door at a time. Seems like a reoccurring problem for many Ford Explorer owners. No warnings given. Key fobs don't work only manual opening of the lock by pulling it up.
Corrective Action:
The locks on my vehicle are going out one door at a time. Seems like a reoccurring problem for many Ford Explorer owners. No warnings given. Key fobs don't work only manual opening of the lock by pulling it up.
Additional Notes:
The locks on my vehicle are going out one door at a time. Seems like a reoccurring problem for many Ford Explorer owners. No warnings given. Key fobs don't work only manual opening of the lock by pulling it up.
Mfg Campaign: 11528925
Recall Date: Jun 26, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Over the time of ownership for this Ford Explorer (original owner) the window trim and the gasket under the trim has continued to fall off. The gasket on the passenger side has come out enough to where when you are driving it is slapping the window which is very distracting and unsafe to the driver. Most of the gasket has already ripped off. I contacted Ford and they refused to cover it under the warranty. The trim is a one time use item so to replace it they must break it and it cost over $1000 per Ford. This needs to be a recall item it is unsafe!
Corrective Action:
Over the time of ownership for this Ford Explorer (original owner) the window trim and the gasket under the trim has continued to fall off. The gasket on the passenger side has come out enough to where when you are driving it is slapping the window which is very distracting and unsafe to the driver. Most of the gasket has already ripped off. I contacted Ford and they refused to cover it under the warranty. The trim is a one time use item so to replace it they must break it and it cost over $1000 per Ford. This needs to be a recall item it is unsafe!
Additional Notes:
Over the time of ownership for this Ford Explorer (original owner) the window trim and the gasket under the trim has continued to fall off. The gasket on the passenger side has come out enough to where when you are driving it is slapping the window which is very distracting and unsafe to the driver. Most of the gasket has already ripped off. I contacted Ford and they refused to cover it under the warranty. The trim is a one time use item so to replace it they must break it and it cost over $1000 per Ford. This needs to be a recall item it is unsafe!
Mfg Campaign: 11528048
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated the rear driver’s side door failed to open as needed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was repaired but the rear passenger’s side door latch experienced a similar failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door latch to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated the rear driver’s side door failed to open as needed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was repaired but the rear passenger’s side door latch experienced a similar failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door latch to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated the rear driver’s side door failed to open as needed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was repaired but the rear passenger’s side door latch experienced a similar failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door latch to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11528055
Recall Date: Jun 21, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver side windshield trim detached from vehicle while driving at highway speed. Do not have the actual trim, have photographs of the A-post where trim detached. Safety of other drivers at risk due to part flying off vehicle at highway speeds. A quick Google search shows this as an issue for many drivers. No inspection of the issue completed. No warning lamps or messages. Rubber trim around windshield began to degrade and rattle could be heard on occasion at highway speeds.
Corrective Action:
Driver side windshield trim detached from vehicle while driving at highway speed. Do not have the actual trim, have photographs of the A-post where trim detached. Safety of other drivers at risk due to part flying off vehicle at highway speeds. A quick Google search shows this as an issue for many drivers. No inspection of the issue completed. No warning lamps or messages. Rubber trim around windshield began to degrade and rattle could be heard on occasion at highway speeds.
Additional Notes:
Driver side windshield trim detached from vehicle while driving at highway speed. Do not have the actual trim, have photographs of the A-post where trim detached. Safety of other drivers at risk due to part flying off vehicle at highway speeds. A quick Google search shows this as an issue for many drivers. No inspection of the issue completed. No warning lamps or messages. Rubber trim around windshield began to degrade and rattle could be heard on occasion at highway speeds.
Mfg Campaign: 11527659
Recall Date: Jun 19, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield trim, A post, drivers side is loose and in jeopardy of falling off. I am going to have this repaired. But, should this come off during driving it could affect another driver. I have seen multiple vehicles like mine missing these pieces. Please investigate and see if a recall is needed to avoid accidents on our freeways.
Corrective Action:
The windshield trim, A post, drivers side is loose and in jeopardy of falling off. I am going to have this repaired. But, should this come off during driving it could affect another driver. I have seen multiple vehicles like mine missing these pieces. Please investigate and see if a recall is needed to avoid accidents on our freeways.
Additional Notes:
The windshield trim, A post, drivers side is loose and in jeopardy of falling off. I am going to have this repaired. But, should this come off during driving it could affect another driver. I have seen multiple vehicles like mine missing these pieces. Please investigate and see if a recall is needed to avoid accidents on our freeways.
Mfg Campaign: 11527578
Recall Date: Jun 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
kI started experiencing some vibration while in the stopped position while in either reverse or drive. I had a few components replaced (throttle body, spark plugs, ignition coils, and vacuum pump. None of these helped alleviate the symptoms. I also had the transmission flushed. Additional symptoms ensued including, but not limited to, the car failing to accelerate, beginning to lose power while driving, etc. I had a mechanic come to access the vehicle and the Valvoline General Mgr come and confirm the mechanic's findings. The transmission ultimately failed on me while I was driving. The car has been incapacitated for almost 3 weeks to date while I researched the best route for repair. I did contact the Ford Consumer Line about the CSP 20N07. They told me they could not help me even though my symptoms were exactly as described within the verbiage.
Corrective Action:
kI started experiencing some vibration while in the stopped position while in either reverse or drive. I had a few components replaced (throttle body, spark plugs, ignition coils, and vacuum pump. None of these helped alleviate the symptoms. I also had the transmission flushed. Additional symptoms ensued including, but not limited to, the car failing to accelerate, beginning to lose power while driving, etc. I had a mechanic come to access the vehicle and the Valvoline General Mgr come and confirm the mechanic's findings. The transmission ultimately failed on me while I was driving. The car has been incapacitated for almost 3 weeks to date while I researched the best route for repair. I did contact the Ford Consumer Line about the CSP 20N07. They told me they could not help me even though my symptoms were exactly as described within the verbiage.
Additional Notes:
kI started experiencing some vibration while in the stopped position while in either reverse or drive. I had a few components replaced (throttle body, spark plugs, ignition coils, and vacuum pump. None of these helped alleviate the symptoms. I also had the transmission flushed. Additional symptoms ensued including, but not limited to, the car failing to accelerate, beginning to lose power while driving, etc. I had a mechanic come to access the vehicle and the Valvoline General Mgr come and confirm the mechanic's findings. The transmission ultimately failed on me while I was driving. The car has been incapacitated for almost 3 weeks to date while I researched the best route for repair. I did contact the Ford Consumer Line about the CSP 20N07. They told me they could not help me even though my symptoms were exactly as described within the verbiage.
Mfg Campaign: 11527469
Recall Date: Jun 17, 2023
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.
Corrective Action:
Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.
Additional Notes:
Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.
Mfg Campaign: 11527542
Recall Date: Jun 17, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.
Corrective Action:
Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.
Additional Notes:
Before the safety recalls for the rear suspension the vehicle made a loud noise almost like helicopter blades from the rear. It stopped after the recall was fixed but has started again. The air bag light has been on since about a month after I bought the vehicle. After about 9 attempts of taking it to the ford dealership for them to look at it with no luck I believe it’s due to a broken seatbelt in the rear that nobody has a part for.
Mfg Campaign: 11527542
Recall Date: Jun 17, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure. The vehicle was later re-inspected, and the contact discovered that the rear tires showed severe treadwear. The contact stated that the failure had occurred previously while his wife was driving the vehicle. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was 38,000. The contact stated that the vehicle needed an alignment and two new rear tires. The vehicle was repaired and the contact has it in their possession again.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure. The vehicle was later re-inspected, and the contact discovered that the rear tires showed severe treadwear. The contact stated that the failure had occurred previously while his wife was driving the vehicle. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was 38,000. The contact stated that the vehicle needed an alignment and two new rear tires. The vehicle was repaired and the contact has it in their possession again.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH in a rainstorm, the rear of the vehicle started to violently fishtail from side to side. The contact stopped and inspected the vehicle but found no failure. The vehicle was later re-inspected, and the contact discovered that the rear tires showed severe treadwear. The contact stated that the failure had occurred previously while his wife was driving the vehicle. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was 38,000. The contact stated that the vehicle needed an alignment and two new rear tires. The vehicle was repaired and the contact has it in their possession again.
Mfg Campaign: 11526924
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where the vehicle was diagnosed, and it was determined that the head gasket had blown/failed coolant leaked into cylinder # 4. The vehicle was not diagnosed or repaired. Ford Corporate was contacted and informed of the problem as dealership did not manufacture the vehicle. Upon investigation, the contact associated the failure with TSB: 19-2346; however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where the vehicle was diagnosed, and it was determined that the head gasket had blown/failed coolant leaked into cylinder # 4. The vehicle was not diagnosed or repaired. Ford Corporate was contacted and informed of the problem as dealership did not manufacture the vehicle. Upon investigation, the contact associated the failure with TSB: 19-2346; however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic, where the vehicle was diagnosed, and it was determined that the head gasket had blown/failed coolant leaked into cylinder # 4. The vehicle was not diagnosed or repaired. Ford Corporate was contacted and informed of the problem as dealership did not manufacture the vehicle. Upon investigation, the contact associated the failure with TSB: 19-2346; however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Mfg Campaign: 11526983
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
Hankook Ventus S1 Noble 2 P255R20 A/S BSW Tires 23,041 miles 2017 Ford Explorer Sport. These are the tires that came on the vehicle, there is only 23,041 miles on the vehicle and the tires are prematurely wearing on the outerside of all 4 tires. Chunks of the tire is pealing off. Hazardous to drive. The vehicle is not out of line, tires are rotated on schedule, and tire pressure maintained. Looks like defective tires, need to be investigated as safety recall. Ford Motor Company is aware of the problem and stated that we need they have a problem with those tires pealing and wearing out, most people have to replace around 20,000 to 30,000 miles. VERY DANGEROUS! I have safety inspections that shows tire are perfect.
Corrective Action:
Hankook Ventus S1 Noble 2 P255R20 A/S BSW Tires 23,041 miles 2017 Ford Explorer Sport. These are the tires that came on the vehicle, there is only 23,041 miles on the vehicle and the tires are prematurely wearing on the outerside of all 4 tires. Chunks of the tire is pealing off. Hazardous to drive. The vehicle is not out of line, tires are rotated on schedule, and tire pressure maintained. Looks like defective tires, need to be investigated as safety recall. Ford Motor Company is aware of the problem and stated that we need they have a problem with those tires pealing and wearing out, most people have to replace around 20,000 to 30,000 miles. VERY DANGEROUS! I have safety inspections that shows tire are perfect.
Additional Notes:
Hankook Ventus S1 Noble 2 P255R20 A/S BSW Tires 23,041 miles 2017 Ford Explorer Sport. These are the tires that came on the vehicle, there is only 23,041 miles on the vehicle and the tires are prematurely wearing on the outerside of all 4 tires. Chunks of the tire is pealing off. Hazardous to drive. The vehicle is not out of line, tires are rotated on schedule, and tire pressure maintained. Looks like defective tires, need to be investigated as safety recall. Ford Motor Company is aware of the problem and stated that we need they have a problem with those tires pealing and wearing out, most people have to replace around 20,000 to 30,000 miles. VERY DANGEROUS! I have safety inspections that shows tire are perfect.
Mfg Campaign: 11527062
Recall Date: Jun 14, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My door do not lock/unlock automatically. It started with one door. Then that door started working and another door stopped working. Then that started working and a different door stopped working. This cycle kept happening until all doors stopped working. Then they started working again and then stopped working again. On several occasions the locks I couldn't unlock door with the key or open the door from the inside with handle/button or lever. Also tried to lock car manually only for the lever to pop right back up. So my car was left unsecured on many occasions. Door problems Started may of 2022 until recent
Corrective Action:
My door do not lock/unlock automatically. It started with one door. Then that door started working and another door stopped working. Then that started working and a different door stopped working. This cycle kept happening until all doors stopped working. Then they started working again and then stopped working again. On several occasions the locks I couldn't unlock door with the key or open the door from the inside with handle/button or lever. Also tried to lock car manually only for the lever to pop right back up. So my car was left unsecured on many occasions. Door problems Started may of 2022 until recent
Additional Notes:
My door do not lock/unlock automatically. It started with one door. Then that door started working and another door stopped working. Then that started working and a different door stopped working. This cycle kept happening until all doors stopped working. Then they started working again and then stopped working again. On several occasions the locks I couldn't unlock door with the key or open the door from the inside with handle/button or lever. Also tried to lock car manually only for the lever to pop right back up. So my car was left unsecured on many occasions. Door problems Started may of 2022 until recent
Mfg Campaign: 11526741
Recall Date: Jun 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My Wife, child, and I, were driving down the interstate and the exterior driver side panel by the windshield flew just flew off. When we stopped at a gas station it looked like serious deterioration to the seal and clips that held it together was present. The clips were all broken. On this same trip, we began to hear what sounded like bees buzzing in the dash. We stopped again to worry that something had to be going wrong. We did some research on the spot, and it seems to be the windshield cowl. After getting home it we did more research and it looks like these are very common issues, but when we talk to Ford, they just dismiss our concerns and tell us it's not covered under warranty. even though it's an apparent quality control issue on their part. We bought this vehicle used about 5 months ago and have put less than 5 thousand miles on it. We do not have the panel that flew off as we were unsure what had happened until we stopped down the road many miles at the next exit. The car itself is available to be inspected. Our safety was affected because this panel could have hit a motorist or become a road hazard.
Corrective Action:
My Wife, child, and I, were driving down the interstate and the exterior driver side panel by the windshield flew just flew off. When we stopped at a gas station it looked like serious deterioration to the seal and clips that held it together was present. The clips were all broken. On this same trip, we began to hear what sounded like bees buzzing in the dash. We stopped again to worry that something had to be going wrong. We did some research on the spot, and it seems to be the windshield cowl. After getting home it we did more research and it looks like these are very common issues, but when we talk to Ford, they just dismiss our concerns and tell us it's not covered under warranty. even though it's an apparent quality control issue on their part. We bought this vehicle used about 5 months ago and have put less than 5 thousand miles on it. We do not have the panel that flew off as we were unsure what had happened until we stopped down the road many miles at the next exit. The car itself is available to be inspected. Our safety was affected because this panel could have hit a motorist or become a road hazard.
Additional Notes:
My Wife, child, and I, were driving down the interstate and the exterior driver side panel by the windshield flew just flew off. When we stopped at a gas station it looked like serious deterioration to the seal and clips that held it together was present. The clips were all broken. On this same trip, we began to hear what sounded like bees buzzing in the dash. We stopped again to worry that something had to be going wrong. We did some research on the spot, and it seems to be the windshield cowl. After getting home it we did more research and it looks like these are very common issues, but when we talk to Ford, they just dismiss our concerns and tell us it's not covered under warranty. even though it's an apparent quality control issue on their part. We bought this vehicle used about 5 months ago and have put less than 5 thousand miles on it. We do not have the panel that flew off as we were unsure what had happened until we stopped down the road many miles at the next exit. The car itself is available to be inspected. Our safety was affected because this panel could have hit a motorist or become a road hazard.
Mfg Campaign: 11526845
Recall Date: Jun 13, 2023
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