Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that after the vehicle had received an oil change, the check engine warning light illuminated while driving. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was then taken to an independent mechanic, who replaced the engine; however, the failure recurred. The vehicle was taken back to the independent mechanic, who determined that the airflow shutter actuator needed to be replaced, but the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 134,932.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that after the vehicle had received an oil change, the check engine warning light illuminated while driving. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was then taken to an independent mechanic, who replaced the engine; however, the failure recurred. The vehicle was taken back to the independent mechanic, who determined that the airflow shutter actuator needed to be replaced, but the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 134,932.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that after the vehicle had received an oil change, the check engine warning light illuminated while driving. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was then taken to an independent mechanic, who replaced the engine; however, the failure recurred. The vehicle was taken back to the independent mechanic, who determined that the airflow shutter actuator needed to be replaced, but the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 134,932.
Mfg Campaign: 11561131
Recall Date: Dec 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
11/29/2023 Temperature light came on/reported hot, said please pull over when safe; I stopped shortly but was on a hill with vehicles behind me, and had to get to the top to pull off. (Within 1 minute); NO previous warnings or having to put additional antifreeze in the vehicle. The coolant in the reservoir was boiling; Called Tow Truck; took to Ford Dealer; several days later they informed me there was coolant in the engine; Option replace the engine for $9,300 and did not tell me this is a recurring issue with the 1.5l EcoBoost Engine; The vehicle is still at the dealership and is available for inspection; Ford knows about the issue and is not taking full responsibility for a design or manufacturing problem; If the engine just shuts down in front of other vehicles our safety is compromised; An engine fire or coolant reservoir explosion is possible. The coolant leak issue has been inspected and confirmed by Ford and the local dealership; Ford acknowledges there is a problem (Ford Customer Satisfaction Program 21N12 and stated they provided recall information in 2022 to all Ford Escape 1.5l EcoBoost Owners that Ford would replace the short block in the Escape at their cost; said it ended 11/30/2022. I NEVER received any recall information from FORD and my vehicle had 0 Unrepaired recalls. What happened? Ford should replace the engine at no cost to the owner because of the known recurring issue. Hundreds of complaints. This is a design or manufacturing issue! Escape owners need HELP with this issue from the NHTSA.
Corrective Action:
11/29/2023 Temperature light came on/reported hot, said please pull over when safe; I stopped shortly but was on a hill with vehicles behind me, and had to get to the top to pull off. (Within 1 minute); NO previous warnings or having to put additional antifreeze in the vehicle. The coolant in the reservoir was boiling; Called Tow Truck; took to Ford Dealer; several days later they informed me there was coolant in the engine; Option replace the engine for $9,300 and did not tell me this is a recurring issue with the 1.5l EcoBoost Engine; The vehicle is still at the dealership and is available for inspection; Ford knows about the issue and is not taking full responsibility for a design or manufacturing problem; If the engine just shuts down in front of other vehicles our safety is compromised; An engine fire or coolant reservoir explosion is possible. The coolant leak issue has been inspected and confirmed by Ford and the local dealership; Ford acknowledges there is a problem (Ford Customer Satisfaction Program 21N12 and stated they provided recall information in 2022 to all Ford Escape 1.5l EcoBoost Owners that Ford would replace the short block in the Escape at their cost; said it ended 11/30/2022. I NEVER received any recall information from FORD and my vehicle had 0 Unrepaired recalls. What happened? Ford should replace the engine at no cost to the owner because of the known recurring issue. Hundreds of complaints. This is a design or manufacturing issue! Escape owners need HELP with this issue from the NHTSA.
Additional Notes:
11/29/2023 Temperature light came on/reported hot, said please pull over when safe; I stopped shortly but was on a hill with vehicles behind me, and had to get to the top to pull off. (Within 1 minute); NO previous warnings or having to put additional antifreeze in the vehicle. The coolant in the reservoir was boiling; Called Tow Truck; took to Ford Dealer; several days later they informed me there was coolant in the engine; Option replace the engine for $9,300 and did not tell me this is a recurring issue with the 1.5l EcoBoost Engine; The vehicle is still at the dealership and is available for inspection; Ford knows about the issue and is not taking full responsibility for a design or manufacturing problem; If the engine just shuts down in front of other vehicles our safety is compromised; An engine fire or coolant reservoir explosion is possible. The coolant leak issue has been inspected and confirmed by Ford and the local dealership; Ford acknowledges there is a problem (Ford Customer Satisfaction Program 21N12 and stated they provided recall information in 2022 to all Ford Escape 1.5l EcoBoost Owners that Ford would replace the short block in the Escape at their cost; said it ended 11/30/2022. I NEVER received any recall information from FORD and my vehicle had 0 Unrepaired recalls. What happened? Ford should replace the engine at no cost to the owner because of the known recurring issue. Hundreds of complaints. This is a design or manufacturing issue! Escape owners need HELP with this issue from the NHTSA.
Mfg Campaign: 11560823
Recall Date: Dec 19, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had illuminated. Additionally, coolant needed to be added to the vehicle more frequently than normal. The contact stated that while accelerating from a stop sign, there was a large amount of white smoke coming from the rear-end of the vehicle. The contact pulled over and turned off the vehicle to allow the smoke to dissipate. The contact was able to push the vehicle back to the residence nearby. The contact stated that a mobile independent mechanic arrived and inspected the vehicle, where it was diagnosed that the engine had failed and needed to be replaced. The failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 60,100.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had illuminated. Additionally, coolant needed to be added to the vehicle more frequently than normal. The contact stated that while accelerating from a stop sign, there was a large amount of white smoke coming from the rear-end of the vehicle. The contact pulled over and turned off the vehicle to allow the smoke to dissipate. The contact was able to push the vehicle back to the residence nearby. The contact stated that a mobile independent mechanic arrived and inspected the vehicle, where it was diagnosed that the engine had failed and needed to be replaced. The failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 60,100.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had illuminated. Additionally, coolant needed to be added to the vehicle more frequently than normal. The contact stated that while accelerating from a stop sign, there was a large amount of white smoke coming from the rear-end of the vehicle. The contact pulled over and turned off the vehicle to allow the smoke to dissipate. The contact was able to push the vehicle back to the residence nearby. The contact stated that a mobile independent mechanic arrived and inspected the vehicle, where it was diagnosed that the engine had failed and needed to be replaced. The failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 60,100.
Mfg Campaign: 11560674
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The 1.5L eco boost engine is causing coolant to leak into the engine. I need a new engine and can’t get one. It failed the block test. I will need to check and fill the antifreeze everyday until a recall is issued. This is a common problem from what I’ve read.
Corrective Action:
The 1.5L eco boost engine is causing coolant to leak into the engine. I need a new engine and can’t get one. It failed the block test. I will need to check and fill the antifreeze everyday until a recall is issued. This is a common problem from what I’ve read.
Additional Notes:
The 1.5L eco boost engine is causing coolant to leak into the engine. I need a new engine and can’t get one. It failed the block test. I will need to check and fill the antifreeze everyday until a recall is issued. This is a common problem from what I’ve read.
Mfg Campaign: 11560724
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.
Corrective Action:
At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.
Additional Notes:
At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.
Mfg Campaign: 11560805
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.
Corrective Action:
At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.
Additional Notes:
At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.
Mfg Campaign: 11560805
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
Corrective Action:
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
Additional Notes:
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
Mfg Campaign: 11560435
Recall Date: Dec 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
Corrective Action:
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
Additional Notes:
Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020
Mfg Campaign: 11560435
Recall Date: Dec 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon inspection, it was discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who discovered that there was coolant intrusion into the engine cylinder, and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 23,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon inspection, it was discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who discovered that there was coolant intrusion into the engine cylinder, and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 23,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon inspection, it was discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who discovered that there was coolant intrusion into the engine cylinder, and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 23,000.
Mfg Campaign: 11560245
Recall Date: Dec 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the engine seized. The contact's son attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was later towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but did not assist. The failure mileage was approximately 75,024. The contact stated that the vehicle was repaired.
Corrective Action:
The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the engine seized. The contact's son attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was later towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but did not assist. The failure mileage was approximately 75,024. The contact stated that the vehicle was repaired.
Additional Notes:
The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the engine seized. The contact's son attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was later towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but did not assist. The failure mileage was approximately 75,024. The contact stated that the vehicle was repaired.
Mfg Campaign: 11560257
Recall Date: Dec 15, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's husband owns a 2018 Ford Escape. The contact stated while driving 50 MPH, the check engine warning light illuminated. Additionally, the engine was running rough, and the vehicle was shuddering while driving. The contact stated that the failure reoccurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders. The vehicle was not repaired. The contact stated that while starting the vehicle a week later, the vehicle stalled and was undrivable. The vehicle remained in the driveway. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 127,000.
Corrective Action:
The contact's husband owns a 2018 Ford Escape. The contact stated while driving 50 MPH, the check engine warning light illuminated. Additionally, the engine was running rough, and the vehicle was shuddering while driving. The contact stated that the failure reoccurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders. The vehicle was not repaired. The contact stated that while starting the vehicle a week later, the vehicle stalled and was undrivable. The vehicle remained in the driveway. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 127,000.
Additional Notes:
The contact's husband owns a 2018 Ford Escape. The contact stated while driving 50 MPH, the check engine warning light illuminated. Additionally, the engine was running rough, and the vehicle was shuddering while driving. The contact stated that the failure reoccurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders. The vehicle was not repaired. The contact stated that while starting the vehicle a week later, the vehicle stalled and was undrivable. The vehicle remained in the driveway. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 127,000.
Mfg Campaign: 11560318
Recall Date: Dec 15, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In 2023 at around 90,000 miles on our 2018 Ford Escape started leaking coolant into the engine cylinder. To resolve the issue, the long block needs to be replaced placing substantial financial burden on us. Ford has indicated that we do not qualify for any financial assistance and the engine replacement cost for our 5 year old car falls entirely on us.
Corrective Action:
In 2023 at around 90,000 miles on our 2018 Ford Escape started leaking coolant into the engine cylinder. To resolve the issue, the long block needs to be replaced placing substantial financial burden on us. Ford has indicated that we do not qualify for any financial assistance and the engine replacement cost for our 5 year old car falls entirely on us.
Additional Notes:
In 2023 at around 90,000 miles on our 2018 Ford Escape started leaking coolant into the engine cylinder. To resolve the issue, the long block needs to be replaced placing substantial financial burden on us. Ford has indicated that we do not qualify for any financial assistance and the engine replacement cost for our 5 year old car falls entirely on us.
Mfg Campaign: 11559770
Recall Date: Dec 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that on one occasion while in reverse(R), the vehicle lost motive power. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving at an unknown speed two unknown warning lights illuminated. The vehicle was taken to a dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that on one occasion while in reverse(R), the vehicle lost motive power. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving at an unknown speed two unknown warning lights illuminated. The vehicle was taken to a dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that on one occasion while in reverse(R), the vehicle lost motive power. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving at an unknown speed two unknown warning lights illuminated. The vehicle was taken to a dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was 60,000.
Mfg Campaign: 11559136
Recall Date: Dec 8, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the message "High Temperature - Stop Engine" was displayed. The contact pulled to the side of the road and turned off the vehicle temporarily. The contact stated that she restarted the vehicle and was able to continue driving. The contact stated that the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,388.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the message "High Temperature - Stop Engine" was displayed. The contact pulled to the side of the road and turned off the vehicle temporarily. The contact stated that she restarted the vehicle and was able to continue driving. The contact stated that the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,388.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the message "High Temperature - Stop Engine" was displayed. The contact pulled to the side of the road and turned off the vehicle temporarily. The contact stated that she restarted the vehicle and was able to continue driving. The contact stated that the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,388.
Mfg Campaign: 11558706
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant is leaking into the cylinder head, causing misfire and low coolant level.
Corrective Action:
Engine coolant is leaking into the cylinder head, causing misfire and low coolant level.
Additional Notes:
Engine coolant is leaking into the cylinder head, causing misfire and low coolant level.
Mfg Campaign: 11558842
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.
Mfg Campaign: 11558648
Recall Date: Dec 5, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, there was a coolant odor coming into the cabin while the vehicle idling or running. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that there was coolant leaking into cylinders #1 and #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, there was a coolant odor coming into the cabin while the vehicle idling or running. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that there was coolant leaking into cylinders #1 and #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, there was a coolant odor coming into the cabin while the vehicle idling or running. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that there was coolant leaking into cylinders #1 and #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11557825
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the vehicle was shuddering and nearly stalled. The contact stated that while depressing the accelerator pedal the vehicle hesitated before driving forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that coolant had intruded into the cylinders and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulleting: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was 100,131.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the vehicle was shuddering and nearly stalled. The contact stated that while depressing the accelerator pedal the vehicle hesitated before driving forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that coolant had intruded into the cylinders and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulleting: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was 100,131.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the vehicle was shuddering and nearly stalled. The contact stated that while depressing the accelerator pedal the vehicle hesitated before driving forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that coolant had intruded into the cylinders and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulleting: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was 100,131.
Mfg Campaign: 11557980
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had vehicle checked by a mechanic about check engine light. There are no problems with vehicle. It seems to run a bit rough but drives well. Coolant was low and refilled. I believe dealership wants to trade in to sell new car. Wont be shopping ford vehicles
Corrective Action:
I had vehicle checked by a mechanic about check engine light. There are no problems with vehicle. It seems to run a bit rough but drives well. Coolant was low and refilled. I believe dealership wants to trade in to sell new car. Wont be shopping ford vehicles
Additional Notes:
I had vehicle checked by a mechanic about check engine light. There are no problems with vehicle. It seems to run a bit rough but drives well. Coolant was low and refilled. I believe dealership wants to trade in to sell new car. Wont be shopping ford vehicles
Mfg Campaign: 11557058
Recall Date: Nov 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
FSA -21N12 failed causing engine to need to be replaced.the car had a extended warranty on this model but because it's 400 miles over it Ford corporation refused to help me with the repairs which is 12000.00 they knew this model had problems is why they added the extended warranty but refused to help me now .now I owe for a car i can't drive
Corrective Action:
FSA -21N12 failed causing engine to need to be replaced.the car had a extended warranty on this model but because it's 400 miles over it Ford corporation refused to help me with the repairs which is 12000.00 they knew this model had problems is why they added the extended warranty but refused to help me now .now I owe for a car i can't drive
Additional Notes:
FSA -21N12 failed causing engine to need to be replaced.the car had a extended warranty on this model but because it's 400 miles over it Ford corporation refused to help me with the repairs which is 12000.00 they knew this model had problems is why they added the extended warranty but refused to help me now .now I owe for a car i can't drive
Mfg Campaign: 11556751
Recall Date: Nov 25, 2023
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