Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant has leaked into my engine block causing damage to the engine. I have brought my car into the dealership on 3 different occasions with the same issue only to be told that something else was wrong with my vehicle. The first time I brought my vehicle in, it was covered (unknown to me) by a special service bulletin. I believe that I was intentionally misled so that the repair would not have to be covered. The first incident was on or around 2/1/23, the second incident was on or around 5/1/23, the third around 10/1/23 and most recently on 2/13/24
Corrective Action:
Coolant has leaked into my engine block causing damage to the engine. I have brought my car into the dealership on 3 different occasions with the same issue only to be told that something else was wrong with my vehicle. The first time I brought my vehicle in, it was covered (unknown to me) by a special service bulletin. I believe that I was intentionally misled so that the repair would not have to be covered. The first incident was on or around 2/1/23, the second incident was on or around 5/1/23, the third around 10/1/23 and most recently on 2/13/24
Additional Notes:
Coolant has leaked into my engine block causing damage to the engine. I have brought my car into the dealership on 3 different occasions with the same issue only to be told that something else was wrong with my vehicle. The first time I brought my vehicle in, it was covered (unknown to me) by a special service bulletin. I believe that I was intentionally misled so that the repair would not have to be covered. The first incident was on or around 2/1/23, the second incident was on or around 5/1/23, the third around 10/1/23 and most recently on 2/13/24
Mfg Campaign: 11571942
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Corrective Action:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Additional Notes:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Mfg Campaign: 11571976
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Corrective Action:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Additional Notes:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Mfg Campaign: 11571976
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Corrective Action:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Additional Notes:
Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.
Mfg Campaign: 11571976
Recall Date: Feb 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought this car 8 months ago and one day it just wouldn’t start. the coolant leak has caused my engine to quit. I cannot afford to replace the engine, especially when ford knows this is an issue. My extended warranty also won’t cover it, the dealership said this is fords issue and they need to cover it. Ford has not issued a recall even though there is a service bulletin about it.
Corrective Action:
I bought this car 8 months ago and one day it just wouldn’t start. the coolant leak has caused my engine to quit. I cannot afford to replace the engine, especially when ford knows this is an issue. My extended warranty also won’t cover it, the dealership said this is fords issue and they need to cover it. Ford has not issued a recall even though there is a service bulletin about it.
Additional Notes:
I bought this car 8 months ago and one day it just wouldn’t start. the coolant leak has caused my engine to quit. I cannot afford to replace the engine, especially when ford knows this is an issue. My extended warranty also won’t cover it, the dealership said this is fords issue and they need to cover it. Ford has not issued a recall even though there is a service bulletin about it.
Mfg Campaign: 11571444
Recall Date: Feb 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cylinder water jacket, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cylinder water jacket, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cylinder water jacket, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.
Mfg Campaign: 11571047
Recall Date: Feb 9, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I GOT 2018 FORD ESCAPE ABOUT 7 MONTHS AGO AND WHEN I BACK OUT OF MY DRIVEWAY AND PUT THE CAR IN DRIVE I GET A SCRUNCHING NOISE ON THE PASSENGER SIDE AND THE SEEM LIKE THE BRAKES ARE GRABBING
Corrective Action:
I GOT 2018 FORD ESCAPE ABOUT 7 MONTHS AGO AND WHEN I BACK OUT OF MY DRIVEWAY AND PUT THE CAR IN DRIVE I GET A SCRUNCHING NOISE ON THE PASSENGER SIDE AND THE SEEM LIKE THE BRAKES ARE GRABBING
Additional Notes:
I GOT 2018 FORD ESCAPE ABOUT 7 MONTHS AGO AND WHEN I BACK OUT OF MY DRIVEWAY AND PUT THE CAR IN DRIVE I GET A SCRUNCHING NOISE ON THE PASSENGER SIDE AND THE SEEM LIKE THE BRAKES ARE GRABBING
Mfg Campaign: 11571130
Recall Date: Feb 9, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40-50 MPH, the "Power Steering Loss" message was displayed. The contact pulled to the side of the road until someone associated with the contact could drive the vehicle. The steering had become difficult to maneuver and required an excessive amount of strength to drive the vehicle. The failure recurred after the first repair was completed. The vehicle was taken to an independent mechanic who diagnosed that the power steering rack and pinion failed and needed to be replaced. The vehicle had been repaired after the first failure; however, the vehicle was not repaired after the failure reoccurred. The manufacturer was made aware of the failure. The contact was transferred to the NHTSA Hotline. The failure mileage was 111,053.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40-50 MPH, the "Power Steering Loss" message was displayed. The contact pulled to the side of the road until someone associated with the contact could drive the vehicle. The steering had become difficult to maneuver and required an excessive amount of strength to drive the vehicle. The failure recurred after the first repair was completed. The vehicle was taken to an independent mechanic who diagnosed that the power steering rack and pinion failed and needed to be replaced. The vehicle had been repaired after the first failure; however, the vehicle was not repaired after the failure reoccurred. The manufacturer was made aware of the failure. The contact was transferred to the NHTSA Hotline. The failure mileage was 111,053.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40-50 MPH, the "Power Steering Loss" message was displayed. The contact pulled to the side of the road until someone associated with the contact could drive the vehicle. The steering had become difficult to maneuver and required an excessive amount of strength to drive the vehicle. The failure recurred after the first repair was completed. The vehicle was taken to an independent mechanic who diagnosed that the power steering rack and pinion failed and needed to be replaced. The vehicle had been repaired after the first failure; however, the vehicle was not repaired after the failure reoccurred. The manufacturer was made aware of the failure. The contact was transferred to the NHTSA Hotline. The failure mileage was 111,053.
Mfg Campaign: 11570808
Recall Date: Feb 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light started flickering and the vehicle vibrated and lost motive power upon depression of the accelerator pedal. The contact inspected the engine and discovered white rust on the spark plugs. The vehicle was taken to an independent mechanic where a diagnostic machine showed an engine misfire in engine cylinders #3 and #4. Upon further inspection, the mechanic discovered coolant intrusion into engine cylinders #3 and #4. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light started flickering and the vehicle vibrated and lost motive power upon depression of the accelerator pedal. The contact inspected the engine and discovered white rust on the spark plugs. The vehicle was taken to an independent mechanic where a diagnostic machine showed an engine misfire in engine cylinders #3 and #4. Upon further inspection, the mechanic discovered coolant intrusion into engine cylinders #3 and #4. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light started flickering and the vehicle vibrated and lost motive power upon depression of the accelerator pedal. The contact inspected the engine and discovered white rust on the spark plugs. The vehicle was taken to an independent mechanic where a diagnostic machine showed an engine misfire in engine cylinders #3 and #4. Upon further inspection, the mechanic discovered coolant intrusion into engine cylinders #3 and #4. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11570490
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light started flickering and the vehicle vibrated and lost motive power upon depression of the accelerator pedal. The contact inspected the engine and discovered white rust on the spark plugs. The vehicle was taken to an independent mechanic where a diagnostic machine showed an engine misfire in engine cylinders #3 and #4. Upon further inspection, the mechanic discovered coolant intrusion into engine cylinders #3 and #4. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light started flickering and the vehicle vibrated and lost motive power upon depression of the accelerator pedal. The contact inspected the engine and discovered white rust on the spark plugs. The vehicle was taken to an independent mechanic where a diagnostic machine showed an engine misfire in engine cylinders #3 and #4. Upon further inspection, the mechanic discovered coolant intrusion into engine cylinders #3 and #4. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light started flickering and the vehicle vibrated and lost motive power upon depression of the accelerator pedal. The contact inspected the engine and discovered white rust on the spark plugs. The vehicle was taken to an independent mechanic where a diagnostic machine showed an engine misfire in engine cylinders #3 and #4. Upon further inspection, the mechanic discovered coolant intrusion into engine cylinders #3 and #4. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11570490
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We purchased our 2018 Ford Escape used with 88,000 miles. At around 96,000 miles the check engine light came on and it threw the P0302 code for a misfire on cylinder 2. We took the car in to Greene Ford Co. in Gainesville, GA. They replaced the coil pack and sparkplug and the car ran well for ~10,000 miles before the check engine light came back on and the car started to sputter and run rough. Took it back to the Ford dealer and they informed us the cylinders were full of coolant and there was a leak allowing coolant to flood the engine block. They said the block was damaged and we would need to purchase a whole new engine. They also told us this was a very common complaint with certain Ford SUVs made in the late 2010s. Our car is completely unsafe to drive now and it almost left my wife stranded on the side of the road (luckily she was able to coast into the Ford dealership). Ford has known this is a problem for almost two years and has refused to do anything about it. This is dangerous and Ford should be required to pay for the repairs to a faulty engine they have install in thousands of cars.
Corrective Action:
We purchased our 2018 Ford Escape used with 88,000 miles. At around 96,000 miles the check engine light came on and it threw the P0302 code for a misfire on cylinder 2. We took the car in to Greene Ford Co. in Gainesville, GA. They replaced the coil pack and sparkplug and the car ran well for ~10,000 miles before the check engine light came back on and the car started to sputter and run rough. Took it back to the Ford dealer and they informed us the cylinders were full of coolant and there was a leak allowing coolant to flood the engine block. They said the block was damaged and we would need to purchase a whole new engine. They also told us this was a very common complaint with certain Ford SUVs made in the late 2010s. Our car is completely unsafe to drive now and it almost left my wife stranded on the side of the road (luckily she was able to coast into the Ford dealership). Ford has known this is a problem for almost two years and has refused to do anything about it. This is dangerous and Ford should be required to pay for the repairs to a faulty engine they have install in thousands of cars.
Additional Notes:
We purchased our 2018 Ford Escape used with 88,000 miles. At around 96,000 miles the check engine light came on and it threw the P0302 code for a misfire on cylinder 2. We took the car in to Greene Ford Co. in Gainesville, GA. They replaced the coil pack and sparkplug and the car ran well for ~10,000 miles before the check engine light came back on and the car started to sputter and run rough. Took it back to the Ford dealer and they informed us the cylinders were full of coolant and there was a leak allowing coolant to flood the engine block. They said the block was damaged and we would need to purchase a whole new engine. They also told us this was a very common complaint with certain Ford SUVs made in the late 2010s. Our car is completely unsafe to drive now and it almost left my wife stranded on the side of the road (luckily she was able to coast into the Ford dealership). Ford has known this is a problem for almost two years and has refused to do anything about it. This is dangerous and Ford should be required to pay for the repairs to a faulty engine they have install in thousands of cars.
Mfg Campaign: 11569484
Recall Date: Feb 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving on the highway on [XXX] at normal highway speed, the instrumental panel suddenly displayed a warning to pull over and shut-off the engine. There were no prior indications of a malfunction. My daughter was alone on the highway shoulder with a car that instructed her to pull over and shut off the engine. After about 15 minutes, the car was restarted and driven to a near-by tire store. They noticed the coolant system was very low on coolant and topped it off. The next day, it was driven to Bob Maxey Ford in Howell, MI, where the codes P0217 (coolant over temp), P0303 (#3 misfire), P0316 (misfire on start), P1285 (cylinder over temp), P1299 (protection activated), P2601 (coolant pump A control circuit) were retrieved. The car has about 51K miles on it. That info was conveyed to Ford and authorization was quickly given by them to perform the engine block and head replacement process under the extended powertrain warranty I purchased when I bought the car. This is my 2nd occurrence with this failure mode with Escapes. The first occurred on a 2013 1.6 liter Escape in 2021 [XXX] ) with about 56K miles on it. I did not have warranty coverage and scrapped the car for $2700 (with good engine worth about $8K) since the remedy was more money that the car's worth. I think Ford should extend powertrain warranty coverage at no cost for all potentially affected Escape owners and refund the money paid by consumers to buy the extended coverage on potentially affected vehicles. Ford knew of this potential defect and its effects and was slow to fix it and by doing so exposed thousands, maybe hundreds of thousands, of people like me to deal with the mess they created and allowed to continue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving on the highway on [XXX] at normal highway speed, the instrumental panel suddenly displayed a warning to pull over and shut-off the engine. There were no prior indications of a malfunction. My daughter was alone on the highway shoulder with a car that instructed her to pull over and shut off the engine. After about 15 minutes, the car was restarted and driven to a near-by tire store. They noticed the coolant system was very low on coolant and topped it off. The next day, it was driven to Bob Maxey Ford in Howell, MI, where the codes P0217 (coolant over temp), P0303 (#3 misfire), P0316 (misfire on start), P1285 (cylinder over temp), P1299 (protection activated), P2601 (coolant pump A control circuit) were retrieved. The car has about 51K miles on it. That info was conveyed to Ford and authorization was quickly given by them to perform the engine block and head replacement process under the extended powertrain warranty I purchased when I bought the car. This is my 2nd occurrence with this failure mode with Escapes. The first occurred on a 2013 1.6 liter Escape in 2021 [XXX] ) with about 56K miles on it. I did not have warranty coverage and scrapped the car for $2700 (with good engine worth about $8K) since the remedy was more money that the car's worth. I think Ford should extend powertrain warranty coverage at no cost for all potentially affected Escape owners and refund the money paid by consumers to buy the extended coverage on potentially affected vehicles. Ford knew of this potential defect and its effects and was slow to fix it and by doing so exposed thousands, maybe hundreds of thousands, of people like me to deal with the mess they created and allowed to continue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving on the highway on [XXX] at normal highway speed, the instrumental panel suddenly displayed a warning to pull over and shut-off the engine. There were no prior indications of a malfunction. My daughter was alone on the highway shoulder with a car that instructed her to pull over and shut off the engine. After about 15 minutes, the car was restarted and driven to a near-by tire store. They noticed the coolant system was very low on coolant and topped it off. The next day, it was driven to Bob Maxey Ford in Howell, MI, where the codes P0217 (coolant over temp), P0303 (#3 misfire), P0316 (misfire on start), P1285 (cylinder over temp), P1299 (protection activated), P2601 (coolant pump A control circuit) were retrieved. The car has about 51K miles on it. That info was conveyed to Ford and authorization was quickly given by them to perform the engine block and head replacement process under the extended powertrain warranty I purchased when I bought the car. This is my 2nd occurrence with this failure mode with Escapes. The first occurred on a 2013 1.6 liter Escape in 2021 [XXX] ) with about 56K miles on it. I did not have warranty coverage and scrapped the car for $2700 (with good engine worth about $8K) since the remedy was more money that the car's worth. I think Ford should extend powertrain warranty coverage at no cost for all potentially affected Escape owners and refund the money paid by consumers to buy the extended coverage on potentially affected vehicles. Ford knew of this potential defect and its effects and was slow to fix it and by doing so exposed thousands, maybe hundreds of thousands, of people like me to deal with the mess they created and allowed to continue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11569516
Recall Date: Feb 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Cylinder 3 cracked, needs a new long block. Car is at 100k miles. Needs a new engine.
Corrective Action:
Cylinder 3 cracked, needs a new long block. Car is at 100k miles. Needs a new engine.
Additional Notes:
Cylinder 3 cracked, needs a new long block. Car is at 100k miles. Needs a new engine.
Mfg Campaign: 11569384
Recall Date: Feb 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
High engine temp notification came on, car would not accelerate. I pulled over and had it towed to the dealer. The dealer said the engine had a coolant intrusion so a new short block is needed. My warranty company denied my claim for the short block claiming this was a recall with ford [XXX] ) . Ford confirmed this was a VIN specific customer satisfaction program, and confirmed my VIN was not issued [XXX] and it is not included on my VIN. The warranty company refuses to pay since all 2018 ford escapes should be under [XXX] . Now I have a 10,000 engine repair estimate and ford or the warranty company will not replace my engine. I want to know why my VIN was left off [XXX] since it’s the same year and same manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
High engine temp notification came on, car would not accelerate. I pulled over and had it towed to the dealer. The dealer said the engine had a coolant intrusion so a new short block is needed. My warranty company denied my claim for the short block claiming this was a recall with ford [XXX] ) . Ford confirmed this was a VIN specific customer satisfaction program, and confirmed my VIN was not issued [XXX] and it is not included on my VIN. The warranty company refuses to pay since all 2018 ford escapes should be under [XXX] . Now I have a 10,000 engine repair estimate and ford or the warranty company will not replace my engine. I want to know why my VIN was left off [XXX] since it’s the same year and same manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
High engine temp notification came on, car would not accelerate. I pulled over and had it towed to the dealer. The dealer said the engine had a coolant intrusion so a new short block is needed. My warranty company denied my claim for the short block claiming this was a recall with ford [XXX] ) . Ford confirmed this was a VIN specific customer satisfaction program, and confirmed my VIN was not issued [XXX] and it is not included on my VIN. The warranty company refuses to pay since all 2018 ford escapes should be under [XXX] . Now I have a 10,000 engine repair estimate and ford or the warranty company will not replace my engine. I want to know why my VIN was left off [XXX] since it’s the same year and same manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11568877
Recall Date: Jan 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH, the temperature gauge began to indicate that the engine was overheating and was unable to accelerate above 30 MPH. There was a message to “Engine Overheating - Shut off Vehicle” displayed. The contact was able to pull over to the shoulder of the roadway to contact Roadside Assistance. Roadside Assistance arrived, and after a visual inspection of the engine compartment, observed a mixture of oil and coolant covering the engine. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a cracked long block, and that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The VIN was included but the vehicle had already been repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH, the temperature gauge began to indicate that the engine was overheating and was unable to accelerate above 30 MPH. There was a message to “Engine Overheating - Shut off Vehicle” displayed. The contact was able to pull over to the shoulder of the roadway to contact Roadside Assistance. Roadside Assistance arrived, and after a visual inspection of the engine compartment, observed a mixture of oil and coolant covering the engine. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a cracked long block, and that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The VIN was included but the vehicle had already been repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH, the temperature gauge began to indicate that the engine was overheating and was unable to accelerate above 30 MPH. There was a message to “Engine Overheating - Shut off Vehicle” displayed. The contact was able to pull over to the shoulder of the roadway to contact Roadside Assistance. Roadside Assistance arrived, and after a visual inspection of the engine compartment, observed a mixture of oil and coolant covering the engine. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a cracked long block, and that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The VIN was included but the vehicle had already been repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Mfg Campaign: 11568880
Recall Date: Jan 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On Dec 27, I was told my water pump was leaking after an oil change. I brought my car to the dealership for extended warranty repairs on January 18. After an expection it was confirmed the water pump was leaking but also there were other possible leaks of the coolant into the cylindars. And the entire motor would need replacing. There were no service lights / check engine lights on before this happened.
Corrective Action:
On Dec 27, I was told my water pump was leaking after an oil change. I brought my car to the dealership for extended warranty repairs on January 18. After an expection it was confirmed the water pump was leaking but also there were other possible leaks of the coolant into the cylindars. And the entire motor would need replacing. There were no service lights / check engine lights on before this happened.
Additional Notes:
On Dec 27, I was told my water pump was leaking after an oil change. I brought my car to the dealership for extended warranty repairs on January 18. After an expection it was confirmed the water pump was leaking but also there were other possible leaks of the coolant into the cylindars. And the entire motor would need replacing. There were no service lights / check engine lights on before this happened.
Mfg Campaign: 11568523
Recall Date: Jan 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My engine threw a check engine light for code P0302, Misfire on Cylinder 2. Took it to two mechanics and had work done (Coilpack, Plugs, Wires, then Camshaft and Crankshaft sensors) before it was noted that there was coolant intrusion. Was alerted to Technical Service Bulletin 22-2134/Customer Satisfaction Program 21N12 for "Certain 2017 - 2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine-Short Block Replacement After Coolant Intrusion. I took it to the dealer and the technician diagnosed it the same: coolant intrusion in cylinder #2. This is a common issue in EcoBoost (GTDI) engines that Ford has not issued a recall on, but did send out Customer Satisfaction Program. Did not receive notice for this. I have contacted Ford about compensating me for a new engine on a 6-year old car at 75,000 miles. Both meet the above CSP/TSB as less than 7 years/84,000 miles. Stated that US DOT/NHTSA did not include my VIN in the recall, so they won't offer no-cost replacement. I would like to request that NHTSA add my VIN to this recall so that I can have the engine replaced.
Corrective Action:
My engine threw a check engine light for code P0302, Misfire on Cylinder 2. Took it to two mechanics and had work done (Coilpack, Plugs, Wires, then Camshaft and Crankshaft sensors) before it was noted that there was coolant intrusion. Was alerted to Technical Service Bulletin 22-2134/Customer Satisfaction Program 21N12 for "Certain 2017 - 2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine-Short Block Replacement After Coolant Intrusion. I took it to the dealer and the technician diagnosed it the same: coolant intrusion in cylinder #2. This is a common issue in EcoBoost (GTDI) engines that Ford has not issued a recall on, but did send out Customer Satisfaction Program. Did not receive notice for this. I have contacted Ford about compensating me for a new engine on a 6-year old car at 75,000 miles. Both meet the above CSP/TSB as less than 7 years/84,000 miles. Stated that US DOT/NHTSA did not include my VIN in the recall, so they won't offer no-cost replacement. I would like to request that NHTSA add my VIN to this recall so that I can have the engine replaced.
Additional Notes:
My engine threw a check engine light for code P0302, Misfire on Cylinder 2. Took it to two mechanics and had work done (Coilpack, Plugs, Wires, then Camshaft and Crankshaft sensors) before it was noted that there was coolant intrusion. Was alerted to Technical Service Bulletin 22-2134/Customer Satisfaction Program 21N12 for "Certain 2017 - 2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine-Short Block Replacement After Coolant Intrusion. I took it to the dealer and the technician diagnosed it the same: coolant intrusion in cylinder #2. This is a common issue in EcoBoost (GTDI) engines that Ford has not issued a recall on, but did send out Customer Satisfaction Program. Did not receive notice for this. I have contacted Ford about compensating me for a new engine on a 6-year old car at 75,000 miles. Both meet the above CSP/TSB as less than 7 years/84,000 miles. Stated that US DOT/NHTSA did not include my VIN in the recall, so they won't offer no-cost replacement. I would like to request that NHTSA add my VIN to this recall so that I can have the engine replaced.
Mfg Campaign: 11567615
Recall Date: Jan 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.
Mfg Campaign: 11566900
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.
Mfg Campaign: 11566900
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear window employed two times within 9 months. First time car was parked in garage second time parked at daughter home. Nothing hit it.
Corrective Action:
Rear window employed two times within 9 months. First time car was parked in garage second time parked at daughter home. Nothing hit it.
Additional Notes:
Rear window employed two times within 9 months. First time car was parked in garage second time parked at daughter home. Nothing hit it.
Mfg Campaign: 11566750
Recall Date: Jan 21, 2024
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Valencia, CA • 36 yrs
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