Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that after parking the vehicle, the vehicle would not immediately start. The check engine warning light was illuminated. The failure became progressively worse, and the vehicle eventually failed to start. The vehicle was towed to the local dealer. The dealer diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 149,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that after parking the vehicle, the vehicle would not immediately start. The check engine warning light was illuminated. The failure became progressively worse, and the vehicle eventually failed to start. The vehicle was towed to the local dealer. The dealer diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 149,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that after parking the vehicle, the vehicle would not immediately start. The check engine warning light was illuminated. The failure became progressively worse, and the vehicle eventually failed to start. The vehicle was towed to the local dealer. The dealer diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 149,000.
Mfg Campaign: 11556674
Recall Date: Nov 24, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 60 MPH, the vehicle started to overheat, and the steering wheel became firm. Additionally, the vehicle failed to accelerate above 20 MPH. The vehicle eventually became inoperable. The contact pulled over to inspect the vehicle and noticed a fluid leak and smoke coming from the muffler. The triangle master warning light was illuminated. The vehicle was towed to the residence. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure an advised the contact to have a diagnostic test performed. The failure mileage was approximately 97,342.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 60 MPH, the vehicle started to overheat, and the steering wheel became firm. Additionally, the vehicle failed to accelerate above 20 MPH. The vehicle eventually became inoperable. The contact pulled over to inspect the vehicle and noticed a fluid leak and smoke coming from the muffler. The triangle master warning light was illuminated. The vehicle was towed to the residence. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure an advised the contact to have a diagnostic test performed. The failure mileage was approximately 97,342.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 60 MPH, the vehicle started to overheat, and the steering wheel became firm. Additionally, the vehicle failed to accelerate above 20 MPH. The vehicle eventually became inoperable. The contact pulled over to inspect the vehicle and noticed a fluid leak and smoke coming from the muffler. The triangle master warning light was illuminated. The vehicle was towed to the residence. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure an advised the contact to have a diagnostic test performed. The failure mileage was approximately 97,342.
Mfg Campaign: 11556693
Recall Date: Nov 24, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to indicate that the engine was overheating, displaying a message reading "Stop Vehicle Immediately". The contact was able to pull to the shoulder of the roadway to let the vehicle cool down. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 112,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to indicate that the engine was overheating, displaying a message reading "Stop Vehicle Immediately". The contact was able to pull to the shoulder of the roadway to let the vehicle cool down. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 112,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to indicate that the engine was overheating, displaying a message reading "Stop Vehicle Immediately". The contact was able to pull to the shoulder of the roadway to let the vehicle cool down. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 112,000.
Mfg Campaign: 11556329
Recall Date: Nov 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant Intrusion and it available for inspection. The vehicle suddenly started to overheat while on the freeway, slowing the vehicle down from 75th, down to 10, leaving me stranded for hours in “Limp Mode.” The vehicle was taken to a local mechanic where it was confirmed to have the coolant intrusion. The vehicle is available for inspection by the manufacturer. The check engine light appears, along with message Check Engine Failure and has been happening since August 2023.
Corrective Action:
Coolant Intrusion and it available for inspection. The vehicle suddenly started to overheat while on the freeway, slowing the vehicle down from 75th, down to 10, leaving me stranded for hours in “Limp Mode.” The vehicle was taken to a local mechanic where it was confirmed to have the coolant intrusion. The vehicle is available for inspection by the manufacturer. The check engine light appears, along with message Check Engine Failure and has been happening since August 2023.
Additional Notes:
Coolant Intrusion and it available for inspection. The vehicle suddenly started to overheat while on the freeway, slowing the vehicle down from 75th, down to 10, leaving me stranded for hours in “Limp Mode.” The vehicle was taken to a local mechanic where it was confirmed to have the coolant intrusion. The vehicle is available for inspection by the manufacturer. The check engine light appears, along with message Check Engine Failure and has been happening since August 2023.
Mfg Campaign: 11556070
Recall Date: Nov 20, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Need new engine block. First issue was with A C/S: VEHICLE TOWED IN. CUSTOMER STATES CHECK ENGINE LIGHT IS ON AND VEHICLE STALLED OUT - CHECK AND ADVISE 59FOZ REPLACE ENGINE EVAP VALVE - AUTH#A211102572- at 43,012 miles. Second incident was at 64,309 miles -- A C/S: CUSTOMER STATES WHEN SITTING AT RED LIGHT , WHEN VEHICLE IDDLE AND THE ENGINE SHUT OFF INTERMITTLEY AND SOMETIME IT WILL PUDDLE LIKE NOT GAS 00 AUTH#A230602080 - WARRANTY SOLUTION 2106 CEXT 2108 CEXT 2432.00 2432.00 1 DS7Z*6256*A SPROCKET - CAMSHAFT 100.83 100.83 100.83 1 DS7Z*6256*B SPROCKET - CAMSHAFT 136.50 136.50 136.50 2 4M5Z*6M282*A BOLT - OIL SUPPLY 9.17 9.17 18.34 1 CN1Z*6M280*F SOLENOID - ENGINE VARIABLE TIM 70.67 70.67 70.67 1 CN1Z*6M280*E SOLENOID - ENGINE VARIABLE TIM 48.83 48.83 48.83 1 BE8Z*6A340*A BOLT 3.60 3.60 3.60 1 DS7Z*6584*B GASKET - VALVE ROCKER ARM COVE 5.95 5.95 5.95 5 XO*5W20*BSP OIL - ENGINE 4.29 4.29 21.45 1 BM5Z*2A572*A GASKET - VACUUM PUMP 3.18 3.18 3.18 1 *W717236*S300 RING 0.81 0.81 0.81 1 DS7Z*9229*B KIT - "O" RING 13.84 13.84 13.84 PARTS: 424.00 LABOR: 2432.00 OTHER: 0.00 TOTAL LINE A: 2856.00 64309 DIAGNOSED AND REPLACED FAILED VCT SOLENOIDS AND CAM PHASERS. REPLACED TIMMING BELT AND ROAD TESTED OK **************************************************** B MULTI POINT INSPECTION 99P ADDITIONAL PART NOT COVERED BY WARRANTY SOLUTION 2106 CP 0.00 0.00 1 BE8Z*6268*C BELT - TIMING 83.33 83.33 83.33 1 MU2Z*6731*A KIT - ELEMENT & GASKET - OIL F 8.18 8.18 8.18 00 MISC 2106 ISP (N/C) 1 BM5Z*6312*A PULLEY - CRANKSHAFT (N/C) PARTS: 91.51 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 91.51 and on September 20, 2023 engine failure requiring new engine block at 68,000 miles.
Corrective Action:
Need new engine block. First issue was with A C/S: VEHICLE TOWED IN. CUSTOMER STATES CHECK ENGINE LIGHT IS ON AND VEHICLE STALLED OUT - CHECK AND ADVISE 59FOZ REPLACE ENGINE EVAP VALVE - AUTH#A211102572- at 43,012 miles. Second incident was at 64,309 miles -- A C/S: CUSTOMER STATES WHEN SITTING AT RED LIGHT , WHEN VEHICLE IDDLE AND THE ENGINE SHUT OFF INTERMITTLEY AND SOMETIME IT WILL PUDDLE LIKE NOT GAS 00 AUTH#A230602080 - WARRANTY SOLUTION 2106 CEXT 2108 CEXT 2432.00 2432.00 1 DS7Z*6256*A SPROCKET - CAMSHAFT 100.83 100.83 100.83 1 DS7Z*6256*B SPROCKET - CAMSHAFT 136.50 136.50 136.50 2 4M5Z*6M282*A BOLT - OIL SUPPLY 9.17 9.17 18.34 1 CN1Z*6M280*F SOLENOID - ENGINE VARIABLE TIM 70.67 70.67 70.67 1 CN1Z*6M280*E SOLENOID - ENGINE VARIABLE TIM 48.83 48.83 48.83 1 BE8Z*6A340*A BOLT 3.60 3.60 3.60 1 DS7Z*6584*B GASKET - VALVE ROCKER ARM COVE 5.95 5.95 5.95 5 XO*5W20*BSP OIL - ENGINE 4.29 4.29 21.45 1 BM5Z*2A572*A GASKET - VACUUM PUMP 3.18 3.18 3.18 1 *W717236*S300 RING 0.81 0.81 0.81 1 DS7Z*9229*B KIT - "O" RING 13.84 13.84 13.84 PARTS: 424.00 LABOR: 2432.00 OTHER: 0.00 TOTAL LINE A: 2856.00 64309 DIAGNOSED AND REPLACED FAILED VCT SOLENOIDS AND CAM PHASERS. REPLACED TIMMING BELT AND ROAD TESTED OK **************************************************** B MULTI POINT INSPECTION 99P ADDITIONAL PART NOT COVERED BY WARRANTY SOLUTION 2106 CP 0.00 0.00 1 BE8Z*6268*C BELT - TIMING 83.33 83.33 83.33 1 MU2Z*6731*A KIT - ELEMENT & GASKET - OIL F 8.18 8.18 8.18 00 MISC 2106 ISP (N/C) 1 BM5Z*6312*A PULLEY - CRANKSHAFT (N/C) PARTS: 91.51 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 91.51 and on September 20, 2023 engine failure requiring new engine block at 68,000 miles.
Additional Notes:
Need new engine block. First issue was with A C/S: VEHICLE TOWED IN. CUSTOMER STATES CHECK ENGINE LIGHT IS ON AND VEHICLE STALLED OUT - CHECK AND ADVISE 59FOZ REPLACE ENGINE EVAP VALVE - AUTH#A211102572- at 43,012 miles. Second incident was at 64,309 miles -- A C/S: CUSTOMER STATES WHEN SITTING AT RED LIGHT , WHEN VEHICLE IDDLE AND THE ENGINE SHUT OFF INTERMITTLEY AND SOMETIME IT WILL PUDDLE LIKE NOT GAS 00 AUTH#A230602080 - WARRANTY SOLUTION 2106 CEXT 2108 CEXT 2432.00 2432.00 1 DS7Z*6256*A SPROCKET - CAMSHAFT 100.83 100.83 100.83 1 DS7Z*6256*B SPROCKET - CAMSHAFT 136.50 136.50 136.50 2 4M5Z*6M282*A BOLT - OIL SUPPLY 9.17 9.17 18.34 1 CN1Z*6M280*F SOLENOID - ENGINE VARIABLE TIM 70.67 70.67 70.67 1 CN1Z*6M280*E SOLENOID - ENGINE VARIABLE TIM 48.83 48.83 48.83 1 BE8Z*6A340*A BOLT 3.60 3.60 3.60 1 DS7Z*6584*B GASKET - VALVE ROCKER ARM COVE 5.95 5.95 5.95 5 XO*5W20*BSP OIL - ENGINE 4.29 4.29 21.45 1 BM5Z*2A572*A GASKET - VACUUM PUMP 3.18 3.18 3.18 1 *W717236*S300 RING 0.81 0.81 0.81 1 DS7Z*9229*B KIT - "O" RING 13.84 13.84 13.84 PARTS: 424.00 LABOR: 2432.00 OTHER: 0.00 TOTAL LINE A: 2856.00 64309 DIAGNOSED AND REPLACED FAILED VCT SOLENOIDS AND CAM PHASERS. REPLACED TIMMING BELT AND ROAD TESTED OK **************************************************** B MULTI POINT INSPECTION 99P ADDITIONAL PART NOT COVERED BY WARRANTY SOLUTION 2106 CP 0.00 0.00 1 BE8Z*6268*C BELT - TIMING 83.33 83.33 83.33 1 MU2Z*6731*A KIT - ELEMENT & GASKET - OIL F 8.18 8.18 8.18 00 MISC 2106 ISP (N/C) 1 BM5Z*6312*A PULLEY - CRANKSHAFT (N/C) PARTS: 91.51 LABOR: 0.00 OTHER: 0.00 TOTAL LINE B: 91.51 and on September 20, 2023 engine failure requiring new engine block at 68,000 miles.
Mfg Campaign: 11555631
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle vibrated and idled very roughly. The contact stated that the check engine warning light was illuminated. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the rough idling with the check engine warning light had become a recurring failure. The contact had taken the vehicle to a dealer who determined there was coolant intrusion into the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion in the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle vibrated and idled very roughly. The contact stated that the check engine warning light was illuminated. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the rough idling with the check engine warning light had become a recurring failure. The contact had taken the vehicle to a dealer who determined there was coolant intrusion into the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion in the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle vibrated and idled very roughly. The contact stated that the check engine warning light was illuminated. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the rough idling with the check engine warning light had become a recurring failure. The contact had taken the vehicle to a dealer who determined there was coolant intrusion into the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion in the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 61,000.
Mfg Campaign: 11555727
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at unknown speeds, the check engine warning light illuminated. The contact opened the hood and became aware that the coolant reservoir was empty. The contact's brother opened the coolant cap and topped off the coolant. The contact thought there might have been an air in the unit. While her father was driving the vehicle, the engine overheated. The contact was informed by an independent mechanic that the coolant reservoir was empty and topped off the coolant. While driving at an undisclosed speed, the engine fault service message was displayed. The contact had a friend check the vehicle and had retrieved unknown codes. The contact called the local dealer and was informed there was coolant intrusion and that the short block needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at unknown speeds, the check engine warning light illuminated. The contact opened the hood and became aware that the coolant reservoir was empty. The contact's brother opened the coolant cap and topped off the coolant. The contact thought there might have been an air in the unit. While her father was driving the vehicle, the engine overheated. The contact was informed by an independent mechanic that the coolant reservoir was empty and topped off the coolant. While driving at an undisclosed speed, the engine fault service message was displayed. The contact had a friend check the vehicle and had retrieved unknown codes. The contact called the local dealer and was informed there was coolant intrusion and that the short block needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at unknown speeds, the check engine warning light illuminated. The contact opened the hood and became aware that the coolant reservoir was empty. The contact's brother opened the coolant cap and topped off the coolant. The contact thought there might have been an air in the unit. While her father was driving the vehicle, the engine overheated. The contact was informed by an independent mechanic that the coolant reservoir was empty and topped off the coolant. While driving at an undisclosed speed, the engine fault service message was displayed. The contact had a friend check the vehicle and had retrieved unknown codes. The contact called the local dealer and was informed there was coolant intrusion and that the short block needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 109,000.
Mfg Campaign: 11555416
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The fuel injector system needs to be replaced. Last year my vehicle had the short block replaced with the "Customer Satisfaction Program 21N12" Some of the parts that should have been inspected included the fuel injector O ring kit and tubes. A year later after my engine had been overheating and was replaced. Now, the fuel injector system needs to be replaced. There are 1 reasons why the system would need to be replaced. 1 due to contamination and 2 due to over heating of the engine. Due to Fords faulty coolant system my engine was overheating for who knows how long until the coolant was completely depleted and running into the cylinders. Now my fuel injector system is leaking due to the overheated engine and ford will not repair.
Corrective Action:
The fuel injector system needs to be replaced. Last year my vehicle had the short block replaced with the "Customer Satisfaction Program 21N12" Some of the parts that should have been inspected included the fuel injector O ring kit and tubes. A year later after my engine had been overheating and was replaced. Now, the fuel injector system needs to be replaced. There are 1 reasons why the system would need to be replaced. 1 due to contamination and 2 due to over heating of the engine. Due to Fords faulty coolant system my engine was overheating for who knows how long until the coolant was completely depleted and running into the cylinders. Now my fuel injector system is leaking due to the overheated engine and ford will not repair.
Additional Notes:
The fuel injector system needs to be replaced. Last year my vehicle had the short block replaced with the "Customer Satisfaction Program 21N12" Some of the parts that should have been inspected included the fuel injector O ring kit and tubes. A year later after my engine had been overheating and was replaced. Now, the fuel injector system needs to be replaced. There are 1 reasons why the system would need to be replaced. 1 due to contamination and 2 due to over heating of the engine. Due to Fords faulty coolant system my engine was overheating for who knows how long until the coolant was completely depleted and running into the cylinders. Now my fuel injector system is leaking due to the overheated engine and ford will not repair.
Mfg Campaign: 11554985
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 28 MPH, the vehicle became inoperable. There was no warning light illuminated. The contact pulled over and the vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 140,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 28 MPH, the vehicle became inoperable. There was no warning light illuminated. The contact pulled over and the vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 140,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 28 MPH, the vehicle became inoperable. There was no warning light illuminated. The contact pulled over and the vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 140,000. The VIN was not available.
Mfg Campaign: 11555086
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Gas goes fast, The canister purge valve? My engine light stays on.
Corrective Action:
Gas goes fast, The canister purge valve? My engine light stays on.
Additional Notes:
Gas goes fast, The canister purge valve? My engine light stays on.
Mfg Campaign: 11555107
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Gas goes fast, The canister purge valve? My engine light stays on.
Corrective Action:
Gas goes fast, The canister purge valve? My engine light stays on.
Additional Notes:
Gas goes fast, The canister purge valve? My engine light stays on.
Mfg Campaign: 11555107
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the engine overheated warning light illuminated, and the vehicle lost motive power. The contact opened the hood and noticed the engine was not hot to the touch and that the coolant level was low. The contact stated that a month prior the check engine warning light had illuminated and then turned off. The vehicle was towed to the dealer and diagnosed with coolant intrusion and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that an unknown TSB did not apply to the vehicle and had already expired. The failure mileage was approximately 64,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the engine overheated warning light illuminated, and the vehicle lost motive power. The contact opened the hood and noticed the engine was not hot to the touch and that the coolant level was low. The contact stated that a month prior the check engine warning light had illuminated and then turned off. The vehicle was towed to the dealer and diagnosed with coolant intrusion and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that an unknown TSB did not apply to the vehicle and had already expired. The failure mileage was approximately 64,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the engine overheated warning light illuminated, and the vehicle lost motive power. The contact opened the hood and noticed the engine was not hot to the touch and that the coolant level was low. The contact stated that a month prior the check engine warning light had illuminated and then turned off. The vehicle was towed to the dealer and diagnosed with coolant intrusion and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that an unknown TSB did not apply to the vehicle and had already expired. The failure mileage was approximately 64,000.
Mfg Campaign: 11555143
Recall Date: Nov 14, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion with mil code p0301(misfire on cylinder one).Low coolant
Corrective Action:
Coolant intrusion with mil code p0301(misfire on cylinder one).Low coolant
Additional Notes:
Coolant intrusion with mil code p0301(misfire on cylinder one).Low coolant
Mfg Campaign: 11554960
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,000.000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000.00 (original price) boat anchor. Repair information to be provided upon request.
Corrective Action:
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,000.000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000.00 (original price) boat anchor. Repair information to be provided upon request.
Additional Notes:
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,000.000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000.00 (original price) boat anchor. Repair information to be provided upon request.
Mfg Campaign: 11554693
Recall Date: Nov 11, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,000.000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000.00 (original price) boat anchor. Repair information to be provided upon request.
Corrective Action:
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,000.000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000.00 (original price) boat anchor. Repair information to be provided upon request.
Additional Notes:
About 20 months ago and at 120,000 miles my transmission blew and I filed a report with you. This time about 2 months ago my engine started shaking when being started, and according to my local Ford dealership, my engine block is either cracked or has a warped cylinder head. Either way the entire engine needs to be replaced. It now has 140,000 miles on it. In addition to this, I have had several other things go wrong with my vehicle over the same time frame. I cannot afford spend $8,000.000 for a new engine right now, and my experience also tells me that this will not be the end of the major repairs either. Right now I have a $35,000.00 (original price) boat anchor. Repair information to be provided upon request.
Mfg Campaign: 11554693
Recall Date: Nov 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Ford is refusing to fix the coolant intrusion that is now happening on my vehicle
Corrective Action:
Ford is refusing to fix the coolant intrusion that is now happening on my vehicle
Additional Notes:
Ford is refusing to fix the coolant intrusion that is now happening on my vehicle
Mfg Campaign: 11554559
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Motor repeatedly overheats causes coolant to boil, burning smell, coolant smell, leaves me stuck along highways and roadways in unsafe areas. Dealer replaced heater core coolant pump at almost $1,000 and still overheating. The vehicle has been to both an independent mechanic and dealer. There was a message that engine was overheating. Engine light came in and message to service engine now. First appeared last weekend driving in highway. Had to be towed.
Corrective Action:
Motor repeatedly overheats causes coolant to boil, burning smell, coolant smell, leaves me stuck along highways and roadways in unsafe areas. Dealer replaced heater core coolant pump at almost $1,000 and still overheating. The vehicle has been to both an independent mechanic and dealer. There was a message that engine was overheating. Engine light came in and message to service engine now. First appeared last weekend driving in highway. Had to be towed.
Additional Notes:
Motor repeatedly overheats causes coolant to boil, burning smell, coolant smell, leaves me stuck along highways and roadways in unsafe areas. Dealer replaced heater core coolant pump at almost $1,000 and still overheating. The vehicle has been to both an independent mechanic and dealer. There was a message that engine was overheating. Engine light came in and message to service engine now. First appeared last weekend driving in highway. Had to be towed.
Mfg Campaign: 11554601
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I’ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family’s safety at risk nor should I have to cover this cost when Ford’s parts are faulty and of low quality.
Corrective Action:
In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I’ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family’s safety at risk nor should I have to cover this cost when Ford’s parts are faulty and of low quality.
Additional Notes:
In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I’ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family’s safety at risk nor should I have to cover this cost when Ford’s parts are faulty and of low quality.
Mfg Campaign: 11554604
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Head or head gasket leaking and causing engine failure
Corrective Action:
Head or head gasket leaking and causing engine failure
Additional Notes:
Head or head gasket leaking and causing engine failure
Mfg Campaign: 11554331
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while her grandson was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the short and long blocks. The contact was informed that the engine blocks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while her grandson was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the short and long blocks. The contact was informed that the engine blocks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while her grandson was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the short and long blocks. The contact was informed that the engine blocks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 77,000.
Mfg Campaign: 11554413
Recall Date: Nov 9, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury