Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My engine gave a warning, check engine light went on. I took it to the dealer and the mechanic said the engine failed due to coolant intrusion. Upon searching the issue, this is apparently a common issue in these ecoBoost engine cars that Ford has not issued a recall on, but did send out some satisfaction notice. I never received this notice for some reason. The notice indicates the need to monitor coolant leak, but I never noticed any and wasn't looking for it since I never received the notice. I have contacted Ford about compensating me for a new engine on a 5 year old car, to which they said no because my car is over 84,000 miles (it is as 85,487). I need Ford to recall this issue and frankly it should be criminal not to actively pursue a fix for a known huge and expensive issue that I honestly cannot afford to repair.
Corrective Action:
My engine gave a warning, check engine light went on. I took it to the dealer and the mechanic said the engine failed due to coolant intrusion. Upon searching the issue, this is apparently a common issue in these ecoBoost engine cars that Ford has not issued a recall on, but did send out some satisfaction notice. I never received this notice for some reason. The notice indicates the need to monitor coolant leak, but I never noticed any and wasn't looking for it since I never received the notice. I have contacted Ford about compensating me for a new engine on a 5 year old car, to which they said no because my car is over 84,000 miles (it is as 85,487). I need Ford to recall this issue and frankly it should be criminal not to actively pursue a fix for a known huge and expensive issue that I honestly cannot afford to repair.
Additional Notes:
My engine gave a warning, check engine light went on. I took it to the dealer and the mechanic said the engine failed due to coolant intrusion. Upon searching the issue, this is apparently a common issue in these ecoBoost engine cars that Ford has not issued a recall on, but did send out some satisfaction notice. I never received this notice for some reason. The notice indicates the need to monitor coolant leak, but I never noticed any and wasn't looking for it since I never received the notice. I have contacted Ford about compensating me for a new engine on a 5 year old car, to which they said no because my car is over 84,000 miles (it is as 85,487). I need Ford to recall this issue and frankly it should be criminal not to actively pursue a fix for a known huge and expensive issue that I honestly cannot afford to repair.
Mfg Campaign: 11566693
Recall Date: Jan 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion had damaged the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion had damaged the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion had damaged the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,000.
Mfg Campaign: 11565769
Recall Date: Jan 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into one of the Cylinders which is requiring major engine block repairs. It only has 80K miles on the car and is in great condition. No warnings happened before it almost overheated and threw a error code.
Corrective Action:
Coolant leaked into one of the Cylinders which is requiring major engine block repairs. It only has 80K miles on the car and is in great condition. No warnings happened before it almost overheated and threw a error code.
Additional Notes:
Coolant leaked into one of the Cylinders which is requiring major engine block repairs. It only has 80K miles on the car and is in great condition. No warnings happened before it almost overheated and threw a error code.
Mfg Campaign: 11565569
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Coolant leaked into one of the Cylinders which is requiring major engine block repairs. It only has 80K miles on the car and is in great condition. No warnings happened before it almost overheated and threw a error code.
Corrective Action:
Coolant leaked into one of the Cylinders which is requiring major engine block repairs. It only has 80K miles on the car and is in great condition. No warnings happened before it almost overheated and threw a error code.
Additional Notes:
Coolant leaked into one of the Cylinders which is requiring major engine block repairs. It only has 80K miles on the car and is in great condition. No warnings happened before it almost overheated and threw a error code.
Mfg Campaign: 11565569
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired. Additionally, the contact noticed a burning odor on the interior of the vehicle. The vehicle was taken to the dealer. The contact was informed that the failure was related to TSB Number: 22-2134. The contact was then informed that the vehicle could not be repaired under TSB Number: 22-2134, because the TSB had expired, and the vehicle had a Salvage Title. Additionally, the contact received notification NHTSA Campaign Number: 22V413000 (Power Train). The contact was informed by the dealer that the recall repair would not be completed due to the Salvaged Title. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired. Additionally, the contact noticed a burning odor on the interior of the vehicle. The vehicle was taken to the dealer. The contact was informed that the failure was related to TSB Number: 22-2134. The contact was then informed that the vehicle could not be repaired under TSB Number: 22-2134, because the TSB had expired, and the vehicle had a Salvage Title. Additionally, the contact received notification NHTSA Campaign Number: 22V413000 (Power Train). The contact was informed by the dealer that the recall repair would not be completed due to the Salvaged Title. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired. Additionally, the contact noticed a burning odor on the interior of the vehicle. The vehicle was taken to the dealer. The contact was informed that the failure was related to TSB Number: 22-2134. The contact was then informed that the vehicle could not be repaired under TSB Number: 22-2134, because the TSB had expired, and the vehicle had a Salvage Title. Additionally, the contact received notification NHTSA Campaign Number: 22V413000 (Power Train). The contact was informed by the dealer that the recall repair would not be completed due to the Salvaged Title. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Mfg Campaign: 11564844
Recall Date: Jan 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving this vehicle (~87,000 miles), the engine began to overheat. The engine light had come on the day before (Saturday). The engine began to overheat the next day (Sunday) while driving on the highway. I quickly pulled off the highway and drove the vehicle back home while staying at a low speed. If I had not taken this action, the engine overheating could have posed a safety risk. Upon receiving repairs at a Ford dealer, I later learned that this engine overheating is a known issue by Ford. It is caused by coolant intrusion to the engine. Two customer satisfaction programs have been issued for this problem: 19B37, 21N12. However, given the safety issue (engine overheating), I was surprised this repair was not fully covered. This issue happened in my vehicle after the extended warranty period of 84,000 miles.
Corrective Action:
While driving this vehicle (~87,000 miles), the engine began to overheat. The engine light had come on the day before (Saturday). The engine began to overheat the next day (Sunday) while driving on the highway. I quickly pulled off the highway and drove the vehicle back home while staying at a low speed. If I had not taken this action, the engine overheating could have posed a safety risk. Upon receiving repairs at a Ford dealer, I later learned that this engine overheating is a known issue by Ford. It is caused by coolant intrusion to the engine. Two customer satisfaction programs have been issued for this problem: 19B37, 21N12. However, given the safety issue (engine overheating), I was surprised this repair was not fully covered. This issue happened in my vehicle after the extended warranty period of 84,000 miles.
Additional Notes:
While driving this vehicle (~87,000 miles), the engine began to overheat. The engine light had come on the day before (Saturday). The engine began to overheat the next day (Sunday) while driving on the highway. I quickly pulled off the highway and drove the vehicle back home while staying at a low speed. If I had not taken this action, the engine overheating could have posed a safety risk. Upon receiving repairs at a Ford dealer, I later learned that this engine overheating is a known issue by Ford. It is caused by coolant intrusion to the engine. Two customer satisfaction programs have been issued for this problem: 19B37, 21N12. However, given the safety issue (engine overheating), I was surprised this repair was not fully covered. This issue happened in my vehicle after the extended warranty period of 84,000 miles.
Mfg Campaign: 11564759
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Corrective Action:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Additional Notes:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Mfg Campaign: 11564761
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Corrective Action:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Additional Notes:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Mfg Campaign: 11564761
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Corrective Action:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Additional Notes:
While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.
Mfg Campaign: 11564761
Recall Date: Jan 10, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while pulling out of the driveway at 10 - 15 MPH, at approximately 100 meters down the street, the transmission fault message was displayed on the instrument panel. The contact immediately turned around and parked in the driveway. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train) and believed that the failure the vehicle had experienced was related to the recall. The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recall. The dealer diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in the recall nor was the warranty coverage available. The manufacturer opened a case regarding the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 39,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while pulling out of the driveway at 10 - 15 MPH, at approximately 100 meters down the street, the transmission fault message was displayed on the instrument panel. The contact immediately turned around and parked in the driveway. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train) and believed that the failure the vehicle had experienced was related to the recall. The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recall. The dealer diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in the recall nor was the warranty coverage available. The manufacturer opened a case regarding the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 39,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while pulling out of the driveway at 10 - 15 MPH, at approximately 100 meters down the street, the transmission fault message was displayed on the instrument panel. The contact immediately turned around and parked in the driveway. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train) and believed that the failure the vehicle had experienced was related to the recall. The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recall. The dealer diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in the recall nor was the warranty coverage available. The manufacturer opened a case regarding the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 39,000.
Mfg Campaign: 11564332
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the Engine Overheated message was displayed. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the VIN was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the mileage warranty had expired. The contact stated that he had not received notification of the Customer Satisfaction Program. The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the Engine Overheated message was displayed. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the VIN was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the mileage warranty had expired. The contact stated that he had not received notification of the Customer Satisfaction Program. The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the Engine Overheated message was displayed. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the VIN was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the mileage warranty had expired. The contact stated that he had not received notification of the Customer Satisfaction Program. The failure mileage was approximately 109,000.
Mfg Campaign: 11564339
Recall Date: Jan 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.
Corrective Action:
Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.
Additional Notes:
Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.
Mfg Campaign: 11563967
Recall Date: Jan 6, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.
Corrective Action:
Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.
Additional Notes:
Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.
Mfg Campaign: 11563967
Recall Date: Jan 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford Dealership replaced the transmission under warranty and forgot to tighten the transfer case bolts when reassembling the vehicle. Transfer case bolts worked loose over 8,000 miles and the transfer case separated from the transmission while driving.
Corrective Action:
Ford Dealership replaced the transmission under warranty and forgot to tighten the transfer case bolts when reassembling the vehicle. Transfer case bolts worked loose over 8,000 miles and the transfer case separated from the transmission while driving.
Additional Notes:
Ford Dealership replaced the transmission under warranty and forgot to tighten the transfer case bolts when reassembling the vehicle. Transfer case bolts worked loose over 8,000 miles and the transfer case separated from the transmission while driving.
Mfg Campaign: 11563830
Recall Date: Jan 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562823
Recall Date: Dec 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562823
Recall Date: Dec 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns 2018 Ford Escape. The vehicle was taken to an independent mechanic where it was noticed that the vehicle had a coolant leak. No warning lights were illuminated. The vehicle was not repaired. The dealer was contacted by the independent mechanic. The manufacturer was not contacted. The failure mileage was 90,000.
Corrective Action:
The contact owns 2018 Ford Escape. The vehicle was taken to an independent mechanic where it was noticed that the vehicle had a coolant leak. No warning lights were illuminated. The vehicle was not repaired. The dealer was contacted by the independent mechanic. The manufacturer was not contacted. The failure mileage was 90,000.
Additional Notes:
The contact owns 2018 Ford Escape. The vehicle was taken to an independent mechanic where it was noticed that the vehicle had a coolant leak. No warning lights were illuminated. The vehicle was not repaired. The dealer was contacted by the independent mechanic. The manufacturer was not contacted. The failure mileage was 90,000.
Mfg Campaign: 11562380
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The system that had failed is the engine. According to the dealership where I took my car, which is the same dealership I purchased the car from, the engine has a coolant intrusion in cylinder #2 that has compromised the engine. There is a technical service bulletin [XXX] stating similar issues in Ford Escapes and my VIN # is not included in that service bulletin. The problem has been confirmed by the Ford dealership where I have taken my car. According to the service manager, many Ford Escapes have encountered similar issues. The vehicle is readily available for inspection at the Ford dealership. While driving, a temperature notification informed me of an issue, but the temperature gauge was not affected. A 2018 vehicle is excellent condition with only 78,516 should not have this kind of engine malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The system that had failed is the engine. According to the dealership where I took my car, which is the same dealership I purchased the car from, the engine has a coolant intrusion in cylinder #2 that has compromised the engine. There is a technical service bulletin [XXX] stating similar issues in Ford Escapes and my VIN # is not included in that service bulletin. The problem has been confirmed by the Ford dealership where I have taken my car. According to the service manager, many Ford Escapes have encountered similar issues. The vehicle is readily available for inspection at the Ford dealership. While driving, a temperature notification informed me of an issue, but the temperature gauge was not affected. A 2018 vehicle is excellent condition with only 78,516 should not have this kind of engine malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The system that had failed is the engine. According to the dealership where I took my car, which is the same dealership I purchased the car from, the engine has a coolant intrusion in cylinder #2 that has compromised the engine. There is a technical service bulletin [XXX] stating similar issues in Ford Escapes and my VIN # is not included in that service bulletin. The problem has been confirmed by the Ford dealership where I have taken my car. According to the service manager, many Ford Escapes have encountered similar issues. The vehicle is readily available for inspection at the Ford dealership. While driving, a temperature notification informed me of an issue, but the temperature gauge was not affected. A 2018 vehicle is excellent condition with only 78,516 should not have this kind of engine malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562396
Recall Date: Dec 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11561854
Recall Date: Dec 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact received Customer Satisfaction Program: 19B37 PCM (Power Train Control Module) reprogramming. After the reprogramming was performed, the contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was white smoke coming from the engine. The contact was almost in a crash due to the failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the PCM needed to be replaced before an additional diagnostic test was performed to determine if coolant had intruded into the engine. The manufacturer was notified of the failure. The manufacturer initially stated that the cost of the repair would be fully covered; however, the contact was later informed that the warranty had expired. The vehicle was not repaired. The failure mileage was 35,176.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact received Customer Satisfaction Program: 19B37 PCM (Power Train Control Module) reprogramming. After the reprogramming was performed, the contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was white smoke coming from the engine. The contact was almost in a crash due to the failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the PCM needed to be replaced before an additional diagnostic test was performed to determine if coolant had intruded into the engine. The manufacturer was notified of the failure. The manufacturer initially stated that the cost of the repair would be fully covered; however, the contact was later informed that the warranty had expired. The vehicle was not repaired. The failure mileage was 35,176.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact received Customer Satisfaction Program: 19B37 PCM (Power Train Control Module) reprogramming. After the reprogramming was performed, the contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was white smoke coming from the engine. The contact was almost in a crash due to the failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the PCM needed to be replaced before an additional diagnostic test was performed to determine if coolant had intruded into the engine. The manufacturer was notified of the failure. The manufacturer initially stated that the cost of the repair would be fully covered; however, the contact was later informed that the warranty had expired. The vehicle was not repaired. The failure mileage was 35,176.
Mfg Campaign: 11561451
Recall Date: Dec 22, 2023
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