Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11577611
Recall Date: Mar 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware of a flowing liquid sound underneath the hood. The vehicle was taken to the independent mechanic where it was diagnosed with coolant leak into the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of Customer Satisfaction Program: 21N12; however, the contact was informed that the repair could not be covered under the Customer Satisfaction Program. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware of a flowing liquid sound underneath the hood. The vehicle was taken to the independent mechanic where it was diagnosed with coolant leak into the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of Customer Satisfaction Program: 21N12; however, the contact was informed that the repair could not be covered under the Customer Satisfaction Program. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware of a flowing liquid sound underneath the hood. The vehicle was taken to the independent mechanic where it was diagnosed with coolant leak into the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of Customer Satisfaction Program: 21N12; however, the contact was informed that the repair could not be covered under the Customer Satisfaction Program. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 60,000.
Mfg Campaign: 11577445
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Coolant intrusion to the cylinder bores.
Corrective Action:
Coolant intrusion to the cylinder bores.
Additional Notes:
Coolant intrusion to the cylinder bores.
Mfg Campaign: 11577470
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion to the cylinder bores.
Corrective Action:
Coolant intrusion to the cylinder bores.
Additional Notes:
Coolant intrusion to the cylinder bores.
Mfg Campaign: 11577470
Recall Date: Mar 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into causing engine failure. Now having to have engine replaced. Noticed 156 other complaints to NHTSA regarding same issues. Why is Ford not doing anything about this. My Ford has 58560 miles on it.
Corrective Action:
Coolant leaked into causing engine failure. Now having to have engine replaced. Noticed 156 other complaints to NHTSA regarding same issues. Why is Ford not doing anything about this. My Ford has 58560 miles on it.
Additional Notes:
Coolant leaked into causing engine failure. Now having to have engine replaced. Noticed 156 other complaints to NHTSA regarding same issues. Why is Ford not doing anything about this. My Ford has 58560 miles on it.
Mfg Campaign: 11577248
Recall Date: Mar 13, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracked fuel line. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracked fuel line. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracked fuel line. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Mfg Campaign: 11576909
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracked fuel line. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracked fuel line. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started leaking fluid. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the fuel line was cracked. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to a cracked fuel line. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Mfg Campaign: 11576909
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Went to start vehicle in morning after it had been sitting overnight. temperature gauge went all the way to red immediately and alert on dash said do not drive vehicle and turn engine off immediately. had it towed to dealer and they advised coolant was leaking which caused blown head gasket. only fix is to replace engine which will cost more than vehicle is worth
Corrective Action:
Went to start vehicle in morning after it had been sitting overnight. temperature gauge went all the way to red immediately and alert on dash said do not drive vehicle and turn engine off immediately. had it towed to dealer and they advised coolant was leaking which caused blown head gasket. only fix is to replace engine which will cost more than vehicle is worth
Additional Notes:
Went to start vehicle in morning after it had been sitting overnight. temperature gauge went all the way to red immediately and alert on dash said do not drive vehicle and turn engine off immediately. had it towed to dealer and they advised coolant was leaking which caused blown head gasket. only fix is to replace engine which will cost more than vehicle is worth
Mfg Campaign: 11576923
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Went to start vehicle in morning after it had been sitting overnight. temperature gauge went all the way to red immediately and alert on dash said do not drive vehicle and turn engine off immediately. had it towed to dealer and they advised coolant was leaking which caused blown head gasket. only fix is to replace engine which will cost more than vehicle is worth
Corrective Action:
Went to start vehicle in morning after it had been sitting overnight. temperature gauge went all the way to red immediately and alert on dash said do not drive vehicle and turn engine off immediately. had it towed to dealer and they advised coolant was leaking which caused blown head gasket. only fix is to replace engine which will cost more than vehicle is worth
Additional Notes:
Went to start vehicle in morning after it had been sitting overnight. temperature gauge went all the way to red immediately and alert on dash said do not drive vehicle and turn engine off immediately. had it towed to dealer and they advised coolant was leaking which caused blown head gasket. only fix is to replace engine which will cost more than vehicle is worth
Mfg Campaign: 11576923
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our vehicle is a 2018 Ford Escape with 54,843 miles. This vehicle was purchased Used from Ted Britt Ford, Chantilly, Va. and assured there was no issues with the vehicle. On or around February 20, 2024 my daughter notified me the check engine light is on. Dropped it off a local repair shop which identified there was a misfiring and needed a bore scope to see inside. Borescope discovered coolant in the cylinders indicating the head gasket is leaking. Call Ford US Customer Service same day (February 26, 2024), said they need Ford mechanic to look at it. Took to Chantilly who confirmed. Called Ford USA back, said they would talk with Ford Dealer and call me back, never returned a call. I've been calling them every 2-3 days since. Finally today they said 'there is no program to provide financial assistance' which really pisses me off. Reading industry material from reddit indicates this is a consistent problem experienced by many drivers of the Ford Escape. Seeing these reports indicate a bigger problem with the design and manufacturing of the Ford Escape. Consumers are left to pay the bill estimated at $13,000 - $15,000. Ford states there is no program to support this. I see this is a safety issue. What if a driver (in this case an 18yr old girl) has an engine seize stranding the driver. Ford America Customer Service Case # CXH-01638292
Corrective Action:
Our vehicle is a 2018 Ford Escape with 54,843 miles. This vehicle was purchased Used from Ted Britt Ford, Chantilly, Va. and assured there was no issues with the vehicle. On or around February 20, 2024 my daughter notified me the check engine light is on. Dropped it off a local repair shop which identified there was a misfiring and needed a bore scope to see inside. Borescope discovered coolant in the cylinders indicating the head gasket is leaking. Call Ford US Customer Service same day (February 26, 2024), said they need Ford mechanic to look at it. Took to Chantilly who confirmed. Called Ford USA back, said they would talk with Ford Dealer and call me back, never returned a call. I've been calling them every 2-3 days since. Finally today they said 'there is no program to provide financial assistance' which really pisses me off. Reading industry material from reddit indicates this is a consistent problem experienced by many drivers of the Ford Escape. Seeing these reports indicate a bigger problem with the design and manufacturing of the Ford Escape. Consumers are left to pay the bill estimated at $13,000 - $15,000. Ford states there is no program to support this. I see this is a safety issue. What if a driver (in this case an 18yr old girl) has an engine seize stranding the driver. Ford America Customer Service Case # CXH-01638292
Additional Notes:
Our vehicle is a 2018 Ford Escape with 54,843 miles. This vehicle was purchased Used from Ted Britt Ford, Chantilly, Va. and assured there was no issues with the vehicle. On or around February 20, 2024 my daughter notified me the check engine light is on. Dropped it off a local repair shop which identified there was a misfiring and needed a bore scope to see inside. Borescope discovered coolant in the cylinders indicating the head gasket is leaking. Call Ford US Customer Service same day (February 26, 2024), said they need Ford mechanic to look at it. Took to Chantilly who confirmed. Called Ford USA back, said they would talk with Ford Dealer and call me back, never returned a call. I've been calling them every 2-3 days since. Finally today they said 'there is no program to provide financial assistance' which really pisses me off. Reading industry material from reddit indicates this is a consistent problem experienced by many drivers of the Ford Escape. Seeing these reports indicate a bigger problem with the design and manufacturing of the Ford Escape. Consumers are left to pay the bill estimated at $13,000 - $15,000. Ford states there is no program to support this. I see this is a safety issue. What if a driver (in this case an 18yr old girl) has an engine seize stranding the driver. Ford America Customer Service Case # CXH-01638292
Mfg Campaign: 11576965
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Widely known issue that the engine has coolant leaking into the engine. Ford issued a statement on it. Now the same thing is happening to my car. Safety of myself and others put at risk by vehicle running incorrectly and engine is now misfiring resulting in difficulty maintaining power while driving. Problem has been confirmed by independent body shop and is being confirmed but dealer now. Check engine light was on at 97k and now at 106k with same codes.
Corrective Action:
Widely known issue that the engine has coolant leaking into the engine. Ford issued a statement on it. Now the same thing is happening to my car. Safety of myself and others put at risk by vehicle running incorrectly and engine is now misfiring resulting in difficulty maintaining power while driving. Problem has been confirmed by independent body shop and is being confirmed but dealer now. Check engine light was on at 97k and now at 106k with same codes.
Additional Notes:
Widely known issue that the engine has coolant leaking into the engine. Ford issued a statement on it. Now the same thing is happening to my car. Safety of myself and others put at risk by vehicle running incorrectly and engine is now misfiring resulting in difficulty maintaining power while driving. Problem has been confirmed by independent body shop and is being confirmed but dealer now. Check engine light was on at 97k and now at 106k with same codes.
Mfg Campaign: 11576986
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
Widely known issue that the engine has coolant leaking into the engine. Ford issued a statement on it. Now the same thing is happening to my car. Safety of myself and others put at risk by vehicle running incorrectly and engine is now misfiring resulting in difficulty maintaining power while driving. Problem has been confirmed by independent body shop and is being confirmed but dealer now. Check engine light was on at 97k and now at 106k with same codes.
Corrective Action:
Widely known issue that the engine has coolant leaking into the engine. Ford issued a statement on it. Now the same thing is happening to my car. Safety of myself and others put at risk by vehicle running incorrectly and engine is now misfiring resulting in difficulty maintaining power while driving. Problem has been confirmed by independent body shop and is being confirmed but dealer now. Check engine light was on at 97k and now at 106k with same codes.
Additional Notes:
Widely known issue that the engine has coolant leaking into the engine. Ford issued a statement on it. Now the same thing is happening to my car. Safety of myself and others put at risk by vehicle running incorrectly and engine is now misfiring resulting in difficulty maintaining power while driving. Problem has been confirmed by independent body shop and is being confirmed but dealer now. Check engine light was on at 97k and now at 106k with same codes.
Mfg Campaign: 11576986
Recall Date: Mar 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576523
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576523
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The day after paying off my wife's 2018 Escape with 102,000 miles on it started telling us to pull over while driving on the highway because the engine was getting hot We pulled over and it went away. The next time we drove it our daughter was driving with our grandson in the car and it would not go more than a mile or two without overheating. We took it to be looked at by a local mechanic and was told that these regularly have head gasket problems, that was the problem with ours and we would have to replace the engine for about $10,000.00. A quick call to the Ford dealer and a perusal of the internet confirmed what the mechanic stated. I see information about the faulty head gaskets on the 1.0 liter engines, when I look on line I see at least as many customer complaints about the 1.5 liter engine in the escapes. These engines both have the same faulty wet sleeve design that is going to fail prematurely. Why isn't Ford being forced to address the dangerous engines in the escapes as well as the ecosport?
Corrective Action:
The day after paying off my wife's 2018 Escape with 102,000 miles on it started telling us to pull over while driving on the highway because the engine was getting hot We pulled over and it went away. The next time we drove it our daughter was driving with our grandson in the car and it would not go more than a mile or two without overheating. We took it to be looked at by a local mechanic and was told that these regularly have head gasket problems, that was the problem with ours and we would have to replace the engine for about $10,000.00. A quick call to the Ford dealer and a perusal of the internet confirmed what the mechanic stated. I see information about the faulty head gaskets on the 1.0 liter engines, when I look on line I see at least as many customer complaints about the 1.5 liter engine in the escapes. These engines both have the same faulty wet sleeve design that is going to fail prematurely. Why isn't Ford being forced to address the dangerous engines in the escapes as well as the ecosport?
Additional Notes:
The day after paying off my wife's 2018 Escape with 102,000 miles on it started telling us to pull over while driving on the highway because the engine was getting hot We pulled over and it went away. The next time we drove it our daughter was driving with our grandson in the car and it would not go more than a mile or two without overheating. We took it to be looked at by a local mechanic and was told that these regularly have head gasket problems, that was the problem with ours and we would have to replace the engine for about $10,000.00. A quick call to the Ford dealer and a perusal of the internet confirmed what the mechanic stated. I see information about the faulty head gaskets on the 1.0 liter engines, when I look on line I see at least as many customer complaints about the 1.5 liter engine in the escapes. These engines both have the same faulty wet sleeve design that is going to fail prematurely. Why isn't Ford being forced to address the dangerous engines in the escapes as well as the ecosport?
Mfg Campaign: 11576638
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. The message "Engine Overheating" was displayed and there was smoke coming from underneath the passenger's side of the hood. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle; however, the vehicle was sputtering. The vehicle was towed to the residence. The contact stated that she replaced the coolant reservoir herself, and added coolant to the vehicle; however, the coolant evaporated. The vehicle was then towed to an independent mechanic, where it was diagnosed that a coolant leak had caused damage to the timing belt, the pin, and the head gasket. The vehicle was repaired; however, the failure recurred six months later. The contact was able to pull to the side of the road and noticed that there was no coolant in the vehicle. The contact stated that she added coolant to the vehicle and drove to AutoZone, and a significant amount of coolant had poured out onto the ground. The vehicle was towed to the residence. The contact stated that the vehicle was undrivable. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. The message "Engine Overheating" was displayed and there was smoke coming from underneath the passenger's side of the hood. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle; however, the vehicle was sputtering. The vehicle was towed to the residence. The contact stated that she replaced the coolant reservoir herself, and added coolant to the vehicle; however, the coolant evaporated. The vehicle was then towed to an independent mechanic, where it was diagnosed that a coolant leak had caused damage to the timing belt, the pin, and the head gasket. The vehicle was repaired; however, the failure recurred six months later. The contact was able to pull to the side of the road and noticed that there was no coolant in the vehicle. The contact stated that she added coolant to the vehicle and drove to AutoZone, and a significant amount of coolant had poured out onto the ground. The vehicle was towed to the residence. The contact stated that the vehicle was undrivable. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle stalled. The message "Engine Overheating" was displayed and there was smoke coming from underneath the passenger's side of the hood. The contact was able to veer to the side of the road. The contact stated that she was able to restart the vehicle; however, the vehicle was sputtering. The vehicle was towed to the residence. The contact stated that she replaced the coolant reservoir herself, and added coolant to the vehicle; however, the coolant evaporated. The vehicle was then towed to an independent mechanic, where it was diagnosed that a coolant leak had caused damage to the timing belt, the pin, and the head gasket. The vehicle was repaired; however, the failure recurred six months later. The contact was able to pull to the side of the road and noticed that there was no coolant in the vehicle. The contact stated that she added coolant to the vehicle and drove to AutoZone, and a significant amount of coolant had poured out onto the ground. The vehicle was towed to the residence. The contact stated that the vehicle was undrivable. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.
Mfg Campaign: 11576678
Recall Date: Mar 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on for misfire. Odaniel Ford in New Haven, Indiana confirms coolant intrusion. Short block needs replace for $6800.
Corrective Action:
Check engine light came on for misfire. Odaniel Ford in New Haven, Indiana confirms coolant intrusion. Short block needs replace for $6800.
Additional Notes:
Check engine light came on for misfire. Odaniel Ford in New Haven, Indiana confirms coolant intrusion. Short block needs replace for $6800.
Mfg Campaign: 11576336
Recall Date: Mar 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Mfg Campaign: 11576266
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that coolant had intruded into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Mfg Campaign: 11576266
Recall Date: Mar 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the High Engine Temperature message displayed, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the engine, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle had exceeded the mileage. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the High Engine Temperature message displayed, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the engine, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle had exceeded the mileage. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the High Engine Temperature message displayed, and the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the engine, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was informed that the vehicle was included in Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle had exceeded the mileage. The failure mileage was approximately 117,000.
Mfg Campaign: 11576019
Recall Date: Mar 7, 2024
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