Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is my 18 year old daughters vehicle, she was driving on the highway at a high speed of 75 and all of a sudden it dropped to 50 (TERRIFYING), this happened probably a handful of times before we had the vehicle looked at! The vehicle gave her a check engine light, we had someone look at it at, they replaced her high pressure fuel pump, no one said anything about her transmission failing. It lasted 2 more weeks and completely stopped on her. We had the transmission rebuilt and hasn't given her issues for 1 week. NOW my 2018 expeditions transmission is a goner, having it now looked at. Should not happen after 5 years!
Corrective Action:
This is my 18 year old daughters vehicle, she was driving on the highway at a high speed of 75 and all of a sudden it dropped to 50 (TERRIFYING), this happened probably a handful of times before we had the vehicle looked at! The vehicle gave her a check engine light, we had someone look at it at, they replaced her high pressure fuel pump, no one said anything about her transmission failing. It lasted 2 more weeks and completely stopped on her. We had the transmission rebuilt and hasn't given her issues for 1 week. NOW my 2018 expeditions transmission is a goner, having it now looked at. Should not happen after 5 years!
Additional Notes:
This is my 18 year old daughters vehicle, she was driving on the highway at a high speed of 75 and all of a sudden it dropped to 50 (TERRIFYING), this happened probably a handful of times before we had the vehicle looked at! The vehicle gave her a check engine light, we had someone look at it at, they replaced her high pressure fuel pump, no one said anything about her transmission failing. It lasted 2 more weeks and completely stopped on her. We had the transmission rebuilt and hasn't given her issues for 1 week. NOW my 2018 expeditions transmission is a goner, having it now looked at. Should not happen after 5 years!
Mfg Campaign: 11596553
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into the cylinders due to a faulty design on the engine block. The only fix for this is engine replacement. 2017-2019 ford 2.0 ecoboost motors. Ford technical service bulletin 22-2229 issued June of 2022 to its service departments acknowledges that there is a know issue and to correct it the engine must be replaced [XXX] This video explains in detail the issue and the fact that for motor company knows of this issue. In 2020 ford changed the deign to correct the issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Coolant intrusion into the cylinders due to a faulty design on the engine block. The only fix for this is engine replacement. 2017-2019 ford 2.0 ecoboost motors. Ford technical service bulletin 22-2229 issued June of 2022 to its service departments acknowledges that there is a know issue and to correct it the engine must be replaced [XXX] This video explains in detail the issue and the fact that for motor company knows of this issue. In 2020 ford changed the deign to correct the issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Coolant intrusion into the cylinders due to a faulty design on the engine block. The only fix for this is engine replacement. 2017-2019 ford 2.0 ecoboost motors. Ford technical service bulletin 22-2229 issued June of 2022 to its service departments acknowledges that there is a know issue and to correct it the engine must be replaced [XXX] This video explains in detail the issue and the fact that for motor company knows of this issue. In 2020 ford changed the deign to correct the issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11596596
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX], I needed to add a small amount of coolant to the reservoir. Mileage was approximately 69,000. On [XXX], I added more coolant, and then began adding small amounts every week or so. Mileage was approximately 91,000. Sometime in early 2024, I noticed rough idle at start-up, lasting 5-15 seconds. In mid-April, I noticed some white tailpipe smoke. Also mid-April, check engine light came on. After relaying these symptoms to my grandson, who was a Ford dealer mechanic, I made an appointment for service. On the way to the dealer, the car had poor performance and the cruise control feature would not turn on. On April 22, 2024, I had the car diagnosed at Lenoir City Ford in Tennessee (my new home area). On April 24, I was informed that the engine had coolant intrusion and needed an engine replacement. DTCS PO304 and PO304 with coolant intrusion on Cylinder 4. Upon investigation of coolant intrusion, I learned that this engine issue is/was a known design flaw. There was no recall, but there was a Customer Satisfaction Program (21N12) to replace the engine at no cost to the customer. Fortunately my car was under the # of years, but unfortunately had more miles (105,000) than stated on the CSP. Also, the CSP expired November 2022. At car check-in, I asked the service manager and he agreed to send car information to Ford Motor to request assistance with the cost of repair. When I picked up the car on [XXX] (4 weeks in the shop), I was told Ford Motor denied my “warranty” claim. I paid $9,972.51 for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], I needed to add a small amount of coolant to the reservoir. Mileage was approximately 69,000. On [XXX], I added more coolant, and then began adding small amounts every week or so. Mileage was approximately 91,000. Sometime in early 2024, I noticed rough idle at start-up, lasting 5-15 seconds. In mid-April, I noticed some white tailpipe smoke. Also mid-April, check engine light came on. After relaying these symptoms to my grandson, who was a Ford dealer mechanic, I made an appointment for service. On the way to the dealer, the car had poor performance and the cruise control feature would not turn on. On April 22, 2024, I had the car diagnosed at Lenoir City Ford in Tennessee (my new home area). On April 24, I was informed that the engine had coolant intrusion and needed an engine replacement. DTCS PO304 and PO304 with coolant intrusion on Cylinder 4. Upon investigation of coolant intrusion, I learned that this engine issue is/was a known design flaw. There was no recall, but there was a Customer Satisfaction Program (21N12) to replace the engine at no cost to the customer. Fortunately my car was under the # of years, but unfortunately had more miles (105,000) than stated on the CSP. Also, the CSP expired November 2022. At car check-in, I asked the service manager and he agreed to send car information to Ford Motor to request assistance with the cost of repair. When I picked up the car on [XXX] (4 weeks in the shop), I was told Ford Motor denied my “warranty” claim. I paid $9,972.51 for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], I needed to add a small amount of coolant to the reservoir. Mileage was approximately 69,000. On [XXX], I added more coolant, and then began adding small amounts every week or so. Mileage was approximately 91,000. Sometime in early 2024, I noticed rough idle at start-up, lasting 5-15 seconds. In mid-April, I noticed some white tailpipe smoke. Also mid-April, check engine light came on. After relaying these symptoms to my grandson, who was a Ford dealer mechanic, I made an appointment for service. On the way to the dealer, the car had poor performance and the cruise control feature would not turn on. On April 22, 2024, I had the car diagnosed at Lenoir City Ford in Tennessee (my new home area). On April 24, I was informed that the engine had coolant intrusion and needed an engine replacement. DTCS PO304 and PO304 with coolant intrusion on Cylinder 4. Upon investigation of coolant intrusion, I learned that this engine issue is/was a known design flaw. There was no recall, but there was a Customer Satisfaction Program (21N12) to replace the engine at no cost to the customer. Fortunately my car was under the # of years, but unfortunately had more miles (105,000) than stated on the CSP. Also, the CSP expired November 2022. At car check-in, I asked the service manager and he agreed to send car information to Ford Motor to request assistance with the cost of repair. When I picked up the car on [XXX] (4 weeks in the shop), I was told Ford Motor denied my “warranty” claim. I paid $9,972.51 for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11596253
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 25-30 MPH, the vehicle started jerking. The check engine warning light was illuminated. The contact's husband was able to pull to the side of the road and then drove to the residence. The dealer was contacted and advised the contact to not drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders due to a crack in the engine block. The dealer determined that the engine block needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 25-30 MPH, the vehicle started jerking. The check engine warning light was illuminated. The contact's husband was able to pull to the side of the road and then drove to the residence. The dealer was contacted and advised the contact to not drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders due to a crack in the engine block. The dealer determined that the engine block needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 25-30 MPH, the vehicle started jerking. The check engine warning light was illuminated. The contact's husband was able to pull to the side of the road and then drove to the residence. The dealer was contacted and advised the contact to not drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders due to a crack in the engine block. The dealer determined that the engine block needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 48,000.
Mfg Campaign: 11596257
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Corrective Action:
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Additional Notes:
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Mfg Campaign: 11595993
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Corrective Action:
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Additional Notes:
Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines?? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct? Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.
Mfg Campaign: 11595993
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaks into the coils and this is a known design flaw with no recall issued
Corrective Action:
Coolant leaks into the coils and this is a known design flaw with no recall issued
Additional Notes:
Coolant leaks into the coils and this is a known design flaw with no recall issued
Mfg Campaign: 11595994
Recall Date: Jun 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a thumping noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local auto service center which diagnosed a misfire in cylinders #1 and #4. The cylinders and coils were replaced, and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the service center who diagnosed and determined that cylinder #4 was faulty and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 59,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a thumping noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local auto service center which diagnosed a misfire in cylinders #1 and #4. The cylinders and coils were replaced, and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the service center who diagnosed and determined that cylinder #4 was faulty and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 59,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a thumping noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local auto service center which diagnosed a misfire in cylinders #1 and #4. The cylinders and coils were replaced, and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the service center who diagnosed and determined that cylinder #4 was faulty and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 59,000.
Mfg Campaign: 11595425
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #3 had caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #3 had caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #3 had caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Mfg Campaign: 11595522
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engines head gasket has failed causing coolant intrusion into cylinder 3. This seems to be a recurring problem with the 1.5L short block ecoboost engines. This caused the vehicle to be extremely low on power and unable to maintain speed dropping to 40mph on the highway with nowhere to safely pull over for a mile or so.
Corrective Action:
The engines head gasket has failed causing coolant intrusion into cylinder 3. This seems to be a recurring problem with the 1.5L short block ecoboost engines. This caused the vehicle to be extremely low on power and unable to maintain speed dropping to 40mph on the highway with nowhere to safely pull over for a mile or so.
Additional Notes:
The engines head gasket has failed causing coolant intrusion into cylinder 3. This seems to be a recurring problem with the 1.5L short block ecoboost engines. This caused the vehicle to be extremely low on power and unable to maintain speed dropping to 40mph on the highway with nowhere to safely pull over for a mile or so.
Mfg Campaign: 11595255
Recall Date: Jun 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that when starting the vehicle, the engine was idling rough. The contact stated that there was an engine misfire, and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that when starting the vehicle, the engine was idling rough. The contact stated that there was an engine misfire, and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that when starting the vehicle, the engine was idling rough. The contact stated that there was an engine misfire, and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Mfg Campaign: 11595015
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford Escape 2017 78,831 miles. 5/13/24 Had car inspected at Brannen Ford of Perry. I was concerned that the check engine light was illuminated. The Ford service department noted the Code P0456 but cleared the code and did not advise repair. [XXX] Drove from Georgia to Memphis and began to notice rough crank with cold start only. 5/19/24 In Memphis took to Autozone for a OBD scanner read. Scanner said P0456 and P031. First cylinder is misfiring. 5/20/24 Took to Holt Automotive to investigate code. 5/23/24 Holt referred to Madison Automotive since technician believed the code indicated an engine issue beyond the scope of Holt. 5/23/24 Delivered to Madison Automotive for diagnostics. Ran codes and noted a 2.0L engine. Removed and replaced the ignition coil and relevant spark plug per OBD scanner. Cost $526.39 6/1/24 Took back to Autozone for OBD scan due to check engine light coming on again. Same codes. 6/3/24 Took back to Madison Automotive. Ran codes again and realized, by coincidence, purge valve was bad. Replaced purge valve. Cost $462.47. Could not note the rough start or find a specific leak. Informed that usually leaks only occur with temp change, hence the rough cold crank noted by us. [XXX] Check engine light on again and would not start at gas station. Had to go through manual start process. 6/14/24 Took back to Madison Automotive. They decided to try a cold crank in the morning after it sat unused through the night. White smoke filled the parking lot. Confirmed that defective head gasket is leaking coolant into the cylinders. Recommended replace engine. 6/17/24 Called Ford Motor in Memphis. Told representative of codes and symptoms and was informed of TSB 21-233 which informs Ford of these exact defects. No recall issued as of yet. Since these same issues were noted in the 1.5 L engines and recalls were issued, I am contacting you with the same request to have Ford recall 2.0 L engines from these defective years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Corrective Action:
Ford Escape 2017 78,831 miles. 5/13/24 Had car inspected at Brannen Ford of Perry. I was concerned that the check engine light was illuminated. The Ford service department noted the Code P0456 but cleared the code and did not advise repair. [XXX] Drove from Georgia to Memphis and began to notice rough crank with cold start only. 5/19/24 In Memphis took to Autozone for a OBD scanner read. Scanner said P0456 and P031. First cylinder is misfiring. 5/20/24 Took to Holt Automotive to investigate code. 5/23/24 Holt referred to Madison Automotive since technician believed the code indicated an engine issue beyond the scope of Holt. 5/23/24 Delivered to Madison Automotive for diagnostics. Ran codes and noted a 2.0L engine. Removed and replaced the ignition coil and relevant spark plug per OBD scanner. Cost $526.39 6/1/24 Took back to Autozone for OBD scan due to check engine light coming on again. Same codes. 6/3/24 Took back to Madison Automotive. Ran codes again and realized, by coincidence, purge valve was bad. Replaced purge valve. Cost $462.47. Could not note the rough start or find a specific leak. Informed that usually leaks only occur with temp change, hence the rough cold crank noted by us. [XXX] Check engine light on again and would not start at gas station. Had to go through manual start process. 6/14/24 Took back to Madison Automotive. They decided to try a cold crank in the morning after it sat unused through the night. White smoke filled the parking lot. Confirmed that defective head gasket is leaking coolant into the cylinders. Recommended replace engine. 6/17/24 Called Ford Motor in Memphis. Told representative of codes and symptoms and was informed of TSB 21-233 which informs Ford of these exact defects. No recall issued as of yet. Since these same issues were noted in the 1.5 L engines and recalls were issued, I am contacting you with the same request to have Ford recall 2.0 L engines from these defective years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Additional Notes:
Ford Escape 2017 78,831 miles. 5/13/24 Had car inspected at Brannen Ford of Perry. I was concerned that the check engine light was illuminated. The Ford service department noted the Code P0456 but cleared the code and did not advise repair. [XXX] Drove from Georgia to Memphis and began to notice rough crank with cold start only. 5/19/24 In Memphis took to Autozone for a OBD scanner read. Scanner said P0456 and P031. First cylinder is misfiring. 5/20/24 Took to Holt Automotive to investigate code. 5/23/24 Holt referred to Madison Automotive since technician believed the code indicated an engine issue beyond the scope of Holt. 5/23/24 Delivered to Madison Automotive for diagnostics. Ran codes and noted a 2.0L engine. Removed and replaced the ignition coil and relevant spark plug per OBD scanner. Cost $526.39 6/1/24 Took back to Autozone for OBD scan due to check engine light coming on again. Same codes. 6/3/24 Took back to Madison Automotive. Ran codes again and realized, by coincidence, purge valve was bad. Replaced purge valve. Cost $462.47. Could not note the rough start or find a specific leak. Informed that usually leaks only occur with temp change, hence the rough cold crank noted by us. [XXX] Check engine light on again and would not start at gas station. Had to go through manual start process. 6/14/24 Took back to Madison Automotive. They decided to try a cold crank in the morning after it sat unused through the night. White smoke filled the parking lot. Confirmed that defective head gasket is leaking coolant into the cylinders. Recommended replace engine. 6/17/24 Called Ford Motor in Memphis. Told representative of codes and symptoms and was informed of TSB 21-233 which informs Ford of these exact defects. No recall issued as of yet. Since these same issues were noted in the 1.5 L engines and recalls were issued, I am contacting you with the same request to have Ford recall 2.0 L engines from these defective years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Mfg Campaign: 11595075
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford told me I need a NEW ENGINE that will cost $11,000. Coolant leaked into the cylinder. The car only has 62,000 miles on it.
Corrective Action:
Ford told me I need a NEW ENGINE that will cost $11,000. Coolant leaked into the cylinder. The car only has 62,000 miles on it.
Additional Notes:
Ford told me I need a NEW ENGINE that will cost $11,000. Coolant leaked into the cylinder. The car only has 62,000 miles on it.
Mfg Campaign: 11595116
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Escape with fewer than 60k Miles on it is now requiring an engine replacement because of a coolant leak. The coolant leak causes a cylinder to misfire and shake the entire vehicle. This is apparently a known issue with this model year and those surrounding it according to my mechanic and a myriad of others on online forums.
Corrective Action:
2017 Escape with fewer than 60k Miles on it is now requiring an engine replacement because of a coolant leak. The coolant leak causes a cylinder to misfire and shake the entire vehicle. This is apparently a known issue with this model year and those surrounding it according to my mechanic and a myriad of others on online forums.
Additional Notes:
2017 Escape with fewer than 60k Miles on it is now requiring an engine replacement because of a coolant leak. The coolant leak causes a cylinder to misfire and shake the entire vehicle. This is apparently a known issue with this model year and those surrounding it according to my mechanic and a myriad of others on online forums.
Mfg Campaign: 11595182
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have to get a new engine due to the coolant leak.
Corrective Action:
I have to get a new engine due to the coolant leak.
Additional Notes:
I have to get a new engine due to the coolant leak.
Mfg Campaign: 11594723
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Mfg Campaign: 11594725
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.
Mfg Campaign: 11594725
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Less than 100,000 miles in and the car completely stopped working. It needs a new engine. The coolant was leaking into the engine apparently and hundreds of other people have had the same issue
Corrective Action:
Less than 100,000 miles in and the car completely stopped working. It needs a new engine. The coolant was leaking into the engine apparently and hundreds of other people have had the same issue
Additional Notes:
Less than 100,000 miles in and the car completely stopped working. It needs a new engine. The coolant was leaking into the engine apparently and hundreds of other people have had the same issue
Mfg Campaign: 11594909
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the driver to pull to the shoulder off the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the driver to pull to the shoulder off the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the driver to pull to the shoulder off the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.
Mfg Campaign: 11594914
Recall Date: Jun 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was jerking abnormally. In addition, the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact stated that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was jerking abnormally. In addition, the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact stated that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was jerking abnormally. In addition, the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact stated that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.
Mfg Campaign: 11594921
Recall Date: Jun 17, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury