Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Corrective Action:
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Additional Notes:
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Mfg Campaign: 11598217
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Corrective Action:
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Additional Notes:
My vehicle is currently with a Ford Dealership and I was advised one of the cylinders is bad and the repair bill is $13,000.00. I have 55,000 miles on the vehicle. This appears based on my research this has been a common problem. Since the 60 months has passed, I am told I have no recourse to address this problem. Ford needs to honor any problems that happen before 60000 miles and not 5 years OR 60000 miles whichever comes first! In this society people work from home and don’t drive cars like they have in the past!
Mfg Campaign: 11598217
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated to accelerate and shift between gear as intended. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired, and the failure was related to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated to accelerate and shift between gear as intended. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired, and the failure was related to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated to accelerate and shift between gear as intended. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired, and the failure was related to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
Mfg Campaign: 11598021
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact called on behalf of her boyfriend, who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The contact was able to pull the vehicle to the side of the road and inspect the vehicle; however, there was no coolant leak found. The vehicle was taken to an independent mechanic to be diagnosed. The contact was made aware of coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Corrective Action:
The contact called on behalf of her boyfriend, who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The contact was able to pull the vehicle to the side of the road and inspect the vehicle; however, there was no coolant leak found. The vehicle was taken to an independent mechanic to be diagnosed. The contact was made aware of coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Additional Notes:
The contact called on behalf of her boyfriend, who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The contact was able to pull the vehicle to the side of the road and inspect the vehicle; however, there was no coolant leak found. The vehicle was taken to an independent mechanic to be diagnosed. The contact was made aware of coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Mfg Campaign: 11598071
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Seems I have one of the Ford Escapes that coolant is leaking into the cylinders, I have 47500 miles on my 2017 Escape. Was informed that the engine needs to be replaced. Car overheated with my [XXX] in the car during a torrential rainfall driving on a highway where people had their hazard lights on because of the rain. By the time we got home there wasn't a drop of coolant. Added some and it was empty the next day, nothing on the road, My mechanic said it's not leaking it's going into the cylinder to the motor. Now I have to go car shopping can't have a dangerous car like this with my granddaughter in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Seems I have one of the Ford Escapes that coolant is leaking into the cylinders, I have 47500 miles on my 2017 Escape. Was informed that the engine needs to be replaced. Car overheated with my [XXX] in the car during a torrential rainfall driving on a highway where people had their hazard lights on because of the rain. By the time we got home there wasn't a drop of coolant. Added some and it was empty the next day, nothing on the road, My mechanic said it's not leaking it's going into the cylinder to the motor. Now I have to go car shopping can't have a dangerous car like this with my granddaughter in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Seems I have one of the Ford Escapes that coolant is leaking into the cylinders, I have 47500 miles on my 2017 Escape. Was informed that the engine needs to be replaced. Car overheated with my [XXX] in the car during a torrential rainfall driving on a highway where people had their hazard lights on because of the rain. By the time we got home there wasn't a drop of coolant. Added some and it was empty the next day, nothing on the road, My mechanic said it's not leaking it's going into the cylinder to the motor. Now I have to go car shopping can't have a dangerous car like this with my granddaughter in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11597794
Recall Date: Jun 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Corrective Action:
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Additional Notes:
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Mfg Campaign: 11597818
Recall Date: Jun 30, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Corrective Action:
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Additional Notes:
After purchasing a 2017 Ford Escape with the 2.0L engine, a check engine light came on, indicating misfires in cylinder 1. Local mechanic found coolant leaking into the engine and advised not to drive more than a few miles as potential for further damage and/or possible engine fire may occur as oil may also be leaking into the cylinders. I found there is a TSB by Ford to it's mechanics as a known problem, but the Ford dealer is indicating they won't cover it as the car is 94k miles and there is no official recall.
Mfg Campaign: 11597818
Recall Date: Jun 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated became of a coolant leak on the driveway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated became of a coolant leak on the driveway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated became of a coolant leak on the driveway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The failure mileage was approximately 125,000.
Mfg Campaign: 11597450
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the engine overheated. The contact stated that the messages “Engine Overheating” and “LIMP Mode” were displayed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant leak into the engine. The contact believed that the failure was associated with Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the engine overheated. The contact stated that the messages “Engine Overheating” and “LIMP Mode” were displayed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant leak into the engine. The contact believed that the failure was associated with Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the engine overheated. The contact stated that the messages “Engine Overheating” and “LIMP Mode” were displayed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant leak into the engine. The contact believed that the failure was associated with Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.
Mfg Campaign: 11597472
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We purchased a vehicle from Tom Holzer ford in Farmington Hills, MI back in 2017. We just took the vehicle in for service and the repair shop stated we need a new motor because it is leaking coolant into cylinder number 1. They are able to see exhaust in the cooling system and the vehicle is unsafe to drive. There is a technical service bulletin and is a known issue for ford escapes. We need to have Ford cover the cost of the new motor and get it done immediately.
Corrective Action:
We purchased a vehicle from Tom Holzer ford in Farmington Hills, MI back in 2017. We just took the vehicle in for service and the repair shop stated we need a new motor because it is leaking coolant into cylinder number 1. They are able to see exhaust in the cooling system and the vehicle is unsafe to drive. There is a technical service bulletin and is a known issue for ford escapes. We need to have Ford cover the cost of the new motor and get it done immediately.
Additional Notes:
We purchased a vehicle from Tom Holzer ford in Farmington Hills, MI back in 2017. We just took the vehicle in for service and the repair shop stated we need a new motor because it is leaking coolant into cylinder number 1. They are able to see exhaust in the cooling system and the vehicle is unsafe to drive. There is a technical service bulletin and is a known issue for ford escapes. We need to have Ford cover the cost of the new motor and get it done immediately.
Mfg Campaign: 11597520
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Ford Escape 2.0 w/ a long engine block. Coolant is leaking into the cylinders causing misfires. Apparently this is a known condition, but Ford has only been addressing the 1.5 engines. It’s a slow, almost undetectable condition and a design flaw in the engine. The recall / extended service bulletin that NHTSA sent out doesn’t cover the 2.0 vehicles. But it is happening, and after talking w/ Ford Service Center today, they are refusing to assist w/ repairs. My car has just over 65,000 miles and I’ve kept up w/ maintenance. Ford needs to address this fundamental design flaw in this engine and assist, if not fully cover the cost of repairs. This is a life safety issue. Because this is a slow leak and almost undetectable, I never knew or was notified of the situation. If I had, I could have sought some sort of remedy. Now I’m looking at over $8700 in repairs. Please assist and advocate for myself and others in this situation. Thank you.
Corrective Action:
I have a 2017 Ford Escape 2.0 w/ a long engine block. Coolant is leaking into the cylinders causing misfires. Apparently this is a known condition, but Ford has only been addressing the 1.5 engines. It’s a slow, almost undetectable condition and a design flaw in the engine. The recall / extended service bulletin that NHTSA sent out doesn’t cover the 2.0 vehicles. But it is happening, and after talking w/ Ford Service Center today, they are refusing to assist w/ repairs. My car has just over 65,000 miles and I’ve kept up w/ maintenance. Ford needs to address this fundamental design flaw in this engine and assist, if not fully cover the cost of repairs. This is a life safety issue. Because this is a slow leak and almost undetectable, I never knew or was notified of the situation. If I had, I could have sought some sort of remedy. Now I’m looking at over $8700 in repairs. Please assist and advocate for myself and others in this situation. Thank you.
Additional Notes:
I have a 2017 Ford Escape 2.0 w/ a long engine block. Coolant is leaking into the cylinders causing misfires. Apparently this is a known condition, but Ford has only been addressing the 1.5 engines. It’s a slow, almost undetectable condition and a design flaw in the engine. The recall / extended service bulletin that NHTSA sent out doesn’t cover the 2.0 vehicles. But it is happening, and after talking w/ Ford Service Center today, they are refusing to assist w/ repairs. My car has just over 65,000 miles and I’ve kept up w/ maintenance. Ford needs to address this fundamental design flaw in this engine and assist, if not fully cover the cost of repairs. This is a life safety issue. Because this is a slow leak and almost undetectable, I never knew or was notified of the situation. If I had, I could have sought some sort of remedy. Now I’m looking at over $8700 in repairs. Please assist and advocate for myself and others in this situation. Thank you.
Mfg Campaign: 11597558
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Mine was the 2017 2.0L 4-cylinder, with about 86,000 miles at time of incident. Code read as "P0303 - Cylinder 3 Misfire" Had a crack in Cylinder 3, allowing coolant and oil to get into the cylinder. I got my engine light code around 6 thousand miles before incident. When first addressing the issue, I took it in to dealer i bought it from (Fox Motors). According to their certified techs, the same problem was reported for the 1.5L engines and covered under recall(s), but not for the 2.0Ls. The fix for those cars was a whole new long block motor, approx $7,000. Throughout the next 6,000 miles, while trying to save up for said motor, the butt-end of Cylinder 3 blew out while on the road.
Corrective Action:
Mine was the 2017 2.0L 4-cylinder, with about 86,000 miles at time of incident. Code read as "P0303 - Cylinder 3 Misfire" Had a crack in Cylinder 3, allowing coolant and oil to get into the cylinder. I got my engine light code around 6 thousand miles before incident. When first addressing the issue, I took it in to dealer i bought it from (Fox Motors). According to their certified techs, the same problem was reported for the 1.5L engines and covered under recall(s), but not for the 2.0Ls. The fix for those cars was a whole new long block motor, approx $7,000. Throughout the next 6,000 miles, while trying to save up for said motor, the butt-end of Cylinder 3 blew out while on the road.
Additional Notes:
Mine was the 2017 2.0L 4-cylinder, with about 86,000 miles at time of incident. Code read as "P0303 - Cylinder 3 Misfire" Had a crack in Cylinder 3, allowing coolant and oil to get into the cylinder. I got my engine light code around 6 thousand miles before incident. When first addressing the issue, I took it in to dealer i bought it from (Fox Motors). According to their certified techs, the same problem was reported for the 1.5L engines and covered under recall(s), but not for the 2.0Ls. The fix for those cars was a whole new long block motor, approx $7,000. Throughout the next 6,000 miles, while trying to save up for said motor, the butt-end of Cylinder 3 blew out while on the road.
Mfg Campaign: 11597153
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was able to be jumpstarted. The contact stated that a system failure warning light was illuminated. The battery was replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the CPU motherboard had been wiped. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,480.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was able to be jumpstarted. The contact stated that a system failure warning light was illuminated. The battery was replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the CPU motherboard had been wiped. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,480.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was able to be jumpstarted. The contact stated that a system failure warning light was illuminated. The battery was replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the CPU motherboard had been wiped. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,480.
Mfg Campaign: 11597327
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a known design flaw in 2013-2019 Ford EcoBoost engines where coolant leaks into the cylinders and causes the engine to overheat/fail. There are currently lawsuits pending about this issue but they are mostly focused on the 1.5L model; however, my 2017 2.0L model was just diagnosed with this issue at only 71,150 miles and the car is done. It needs a new engine and Ford has, as of yet, refused to issue a recall or make this right. All three versions of this engine have the same design flaw. I’m being told that my car is “too old” to meet any of Ford’s requirements for help, so I’m essentially being punished for using my car gently and because the issue did not manifest until after the warranty expired. This issue eventually causes a fire if the driver is not able to safely pull over when the engine begins overheating. Luckily, this did not happen in my case but the car is now undriveable.
Corrective Action:
There is a known design flaw in 2013-2019 Ford EcoBoost engines where coolant leaks into the cylinders and causes the engine to overheat/fail. There are currently lawsuits pending about this issue but they are mostly focused on the 1.5L model; however, my 2017 2.0L model was just diagnosed with this issue at only 71,150 miles and the car is done. It needs a new engine and Ford has, as of yet, refused to issue a recall or make this right. All three versions of this engine have the same design flaw. I’m being told that my car is “too old” to meet any of Ford’s requirements for help, so I’m essentially being punished for using my car gently and because the issue did not manifest until after the warranty expired. This issue eventually causes a fire if the driver is not able to safely pull over when the engine begins overheating. Luckily, this did not happen in my case but the car is now undriveable.
Additional Notes:
There is a known design flaw in 2013-2019 Ford EcoBoost engines where coolant leaks into the cylinders and causes the engine to overheat/fail. There are currently lawsuits pending about this issue but they are mostly focused on the 1.5L model; however, my 2017 2.0L model was just diagnosed with this issue at only 71,150 miles and the car is done. It needs a new engine and Ford has, as of yet, refused to issue a recall or make this right. All three versions of this engine have the same design flaw. I’m being told that my car is “too old” to meet any of Ford’s requirements for help, so I’m essentially being punished for using my car gently and because the issue did not manifest until after the warranty expired. This issue eventually causes a fire if the driver is not able to safely pull over when the engine begins overheating. Luckily, this did not happen in my case but the car is now undriveable.
Mfg Campaign: 11596865
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT CAME ON. CAR MISFIRED A LITTLE. HAD CAR CHECKED BY MECHANIC. THEY TOLD ME THIS VEHICAL HAS HISTORY OF ENGINE COLLANT LEAKING INTO CYLINDERS. TOOK TO LOCAL FORD DEALER AND THEY CONFIRMED COOLANT IS LEAKING INTO THE ENGINE CYLINGER. NO REPAIRS WERE MADE. CAR ONLY HAS 67,600 MILES BUT WAS TOLD ONLY FIX IS TO REPLACE THE ENTIRE ENGINE AT A COST OF ALMOST $10,000 OR ENGINE WILL FAIL IF I KEEP DRIVING IT.
Corrective Action:
CHECK ENGINE LIGHT CAME ON. CAR MISFIRED A LITTLE. HAD CAR CHECKED BY MECHANIC. THEY TOLD ME THIS VEHICAL HAS HISTORY OF ENGINE COLLANT LEAKING INTO CYLINDERS. TOOK TO LOCAL FORD DEALER AND THEY CONFIRMED COOLANT IS LEAKING INTO THE ENGINE CYLINGER. NO REPAIRS WERE MADE. CAR ONLY HAS 67,600 MILES BUT WAS TOLD ONLY FIX IS TO REPLACE THE ENTIRE ENGINE AT A COST OF ALMOST $10,000 OR ENGINE WILL FAIL IF I KEEP DRIVING IT.
Additional Notes:
CHECK ENGINE LIGHT CAME ON. CAR MISFIRED A LITTLE. HAD CAR CHECKED BY MECHANIC. THEY TOLD ME THIS VEHICAL HAS HISTORY OF ENGINE COLLANT LEAKING INTO CYLINDERS. TOOK TO LOCAL FORD DEALER AND THEY CONFIRMED COOLANT IS LEAKING INTO THE ENGINE CYLINGER. NO REPAIRS WERE MADE. CAR ONLY HAS 67,600 MILES BUT WAS TOLD ONLY FIX IS TO REPLACE THE ENTIRE ENGINE AT A COST OF ALMOST $10,000 OR ENGINE WILL FAIL IF I KEEP DRIVING IT.
Mfg Campaign: 11596981
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was excessive white smoke emanating from the exhaust. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was excessive white smoke emanating from the exhaust. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was excessive white smoke emanating from the exhaust. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.
Mfg Campaign: 11596984
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to shake and shut off. Additionally, while driving 70 MPH, the vehicle was shaking abnormally. The vehicle was taken to an auto body shop, and the contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The vehicle was taken to another auto body shop, and an oil change was performed, and the contact was informed that the failure was due to the engine, and the contact was referred to the dealer for assistance. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the bottom of the engine needed to be replaced. The contact was also informed that the vehicle should not be driven to prevent a catastrophic engine failure. The mechanic informed the contact that there was no coolant in the coolant reservoir nor the engine. The manufacturer was contacted, and informed the contact that there was no warranty coverage for the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 83,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to shake and shut off. Additionally, while driving 70 MPH, the vehicle was shaking abnormally. The vehicle was taken to an auto body shop, and the contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The vehicle was taken to another auto body shop, and an oil change was performed, and the contact was informed that the failure was due to the engine, and the contact was referred to the dealer for assistance. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the bottom of the engine needed to be replaced. The contact was also informed that the vehicle should not be driven to prevent a catastrophic engine failure. The mechanic informed the contact that there was no coolant in the coolant reservoir nor the engine. The manufacturer was contacted, and informed the contact that there was no warranty coverage for the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 83,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to shake and shut off. Additionally, while driving 70 MPH, the vehicle was shaking abnormally. The vehicle was taken to an auto body shop, and the contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The vehicle was taken to another auto body shop, and an oil change was performed, and the contact was informed that the failure was due to the engine, and the contact was referred to the dealer for assistance. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the bottom of the engine needed to be replaced. The contact was also informed that the vehicle should not be driven to prevent a catastrophic engine failure. The mechanic informed the contact that there was no coolant in the coolant reservoir nor the engine. The manufacturer was contacted, and informed the contact that there was no warranty coverage for the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 83,000. The VIN was not available.
Mfg Campaign: 11596985
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to respond with the accelerator pedal depressed. The vehicle was towed to the dealer where it was diagnosed with front pump failure and a faulty part in the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,125.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to respond with the accelerator pedal depressed. The vehicle was towed to the dealer where it was diagnosed with front pump failure and a faulty part in the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,125.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to respond with the accelerator pedal depressed. The vehicle was towed to the dealer where it was diagnosed with front pump failure and a faulty part in the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 68,125.
Mfg Campaign: 11597016
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion causing engine failure
Corrective Action:
Coolant intrusion causing engine failure
Additional Notes:
Coolant intrusion causing engine failure
Mfg Campaign: 11596501
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired, and the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact's daughter was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 128,215.
Corrective Action:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired, and the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact's daughter was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 128,215.
Additional Notes:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired, and the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact's daughter was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 128,215.
Mfg Campaign: 11596523
Recall Date: Jun 25, 2024
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury