Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Corrective Action:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Additional Notes:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Mfg Campaign: 11606061
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Corrective Action:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Additional Notes:
The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine was misfiring. The contact stated that the failure persisted and the engine overheated. The contact was able to pull the vehicle to the side of the road, where white smoke was coming from the front of the vehicle near the engine compartment. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion into cylinder #1. The vehicle was not repaired and remained with the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
Mfg Campaign: 11606061
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car only has 42,000 miles on it. Was just told it needs a new engine due to a known manufacturing defect that lets coolant into the cylinders causing rough starting and running.
Corrective Action:
Car only has 42,000 miles on it. Was just told it needs a new engine due to a known manufacturing defect that lets coolant into the cylinders causing rough starting and running.
Additional Notes:
Car only has 42,000 miles on it. Was just told it needs a new engine due to a known manufacturing defect that lets coolant into the cylinders causing rough starting and running.
Mfg Campaign: 11606147
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked and attempting to start the vehicle, the vehicle failed to respond as intended with the check engine warning light illuminated. The contact stated that several days later while attempting to start the vehicle, there was a considerable amount of white smoke coming from the exhaust pipe. The contact inspected the coolant reservoir and became aware that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, two days later the coolant reservoir was empty again. The vehicle was taken to a local dealer where it was diagnosed with a coolant leak. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked and attempting to start the vehicle, the vehicle failed to respond as intended with the check engine warning light illuminated. The contact stated that several days later while attempting to start the vehicle, there was a considerable amount of white smoke coming from the exhaust pipe. The contact inspected the coolant reservoir and became aware that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, two days later the coolant reservoir was empty again. The vehicle was taken to a local dealer where it was diagnosed with a coolant leak. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked and attempting to start the vehicle, the vehicle failed to respond as intended with the check engine warning light illuminated. The contact stated that several days later while attempting to start the vehicle, there was a considerable amount of white smoke coming from the exhaust pipe. The contact inspected the coolant reservoir and became aware that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, two days later the coolant reservoir was empty again. The vehicle was taken to a local dealer where it was diagnosed with a coolant leak. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.
Mfg Campaign: 11606208
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle began idling rough when starting and was also blowing white exhaust smoke, which triggered an engine code. We took the vehicle to a local mechanic who ran the engine codes that had been pulled from the vehicle and determined that it was related to a TSB that involved coolant leaking into the engine possibly due to an intake manifold bolt backing out which caused damage due to coolant subsequently leaking into the engine. We took to our dealer who advised us that Ford will not do anything for us due to vehicle not being under warranty, even though this was an ongoing concern that Ford was aware of for quite some time.
Corrective Action:
The vehicle began idling rough when starting and was also blowing white exhaust smoke, which triggered an engine code. We took the vehicle to a local mechanic who ran the engine codes that had been pulled from the vehicle and determined that it was related to a TSB that involved coolant leaking into the engine possibly due to an intake manifold bolt backing out which caused damage due to coolant subsequently leaking into the engine. We took to our dealer who advised us that Ford will not do anything for us due to vehicle not being under warranty, even though this was an ongoing concern that Ford was aware of for quite some time.
Additional Notes:
The vehicle began idling rough when starting and was also blowing white exhaust smoke, which triggered an engine code. We took the vehicle to a local mechanic who ran the engine codes that had been pulled from the vehicle and determined that it was related to a TSB that involved coolant leaking into the engine possibly due to an intake manifold bolt backing out which caused damage due to coolant subsequently leaking into the engine. We took to our dealer who advised us that Ford will not do anything for us due to vehicle not being under warranty, even though this was an ongoing concern that Ford was aware of for quite some time.
Mfg Campaign: 11605799
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape, only owner, just out of warranty. Service engine light came on and vehicle seemed to have an odd sound when first started in the mornings, took to dealership and was told cause was cylinder 4 misfire, had low coolant and the pressure test showed cooling system-coolant intrusion into cylinder 4. I was given an estimate of $7300 to replace short block per TSB 22-2322. My vehicle has a little less than 40,000 miles on it, and just had an oil change with inspection about a month and half ago with no issues found. Don’t know how I can have a cracked block with less than 40,000 miles. I believe this to be a factory defect, and have seen many other complaints online about the same issue. I did see that Ford had a recall for this same issue on the 2017 Ford Escape ecoboost.?.?.? I believe there should be a recall on my vehicle also. I have maintained my vehicle and do not drive it hard.
Corrective Action:
2017 Ford Escape, only owner, just out of warranty. Service engine light came on and vehicle seemed to have an odd sound when first started in the mornings, took to dealership and was told cause was cylinder 4 misfire, had low coolant and the pressure test showed cooling system-coolant intrusion into cylinder 4. I was given an estimate of $7300 to replace short block per TSB 22-2322. My vehicle has a little less than 40,000 miles on it, and just had an oil change with inspection about a month and half ago with no issues found. Don’t know how I can have a cracked block with less than 40,000 miles. I believe this to be a factory defect, and have seen many other complaints online about the same issue. I did see that Ford had a recall for this same issue on the 2017 Ford Escape ecoboost.?.?.? I believe there should be a recall on my vehicle also. I have maintained my vehicle and do not drive it hard.
Additional Notes:
2017 Ford Escape, only owner, just out of warranty. Service engine light came on and vehicle seemed to have an odd sound when first started in the mornings, took to dealership and was told cause was cylinder 4 misfire, had low coolant and the pressure test showed cooling system-coolant intrusion into cylinder 4. I was given an estimate of $7300 to replace short block per TSB 22-2322. My vehicle has a little less than 40,000 miles on it, and just had an oil change with inspection about a month and half ago with no issues found. Don’t know how I can have a cracked block with less than 40,000 miles. I believe this to be a factory defect, and have seen many other complaints online about the same issue. I did see that Ford had a recall for this same issue on the 2017 Ford Escape ecoboost.?.?.? I believe there should be a recall on my vehicle also. I have maintained my vehicle and do not drive it hard.
Mfg Campaign: 11605828
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 78,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 78,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the short block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 78,000.
Mfg Campaign: 11605838
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine and engine overheated warning lights illuminated. The vehicle went into low power mode, and the contact parked and turned off the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to her daughter's residence. The daughter is a mechanic instructor, and her husband is a mechanic who determined that the head gasket was blown, and the engine needed to be replaced. The local dealer was contacted and informed the contact that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 110,766.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine and engine overheated warning lights illuminated. The vehicle went into low power mode, and the contact parked and turned off the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to her daughter's residence. The daughter is a mechanic instructor, and her husband is a mechanic who determined that the head gasket was blown, and the engine needed to be replaced. The local dealer was contacted and informed the contact that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 110,766.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the check engine and engine overheated warning lights illuminated. The vehicle went into low power mode, and the contact parked and turned off the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The vehicle was towed to her daughter's residence. The daughter is a mechanic instructor, and her husband is a mechanic who determined that the head gasket was blown, and the engine needed to be replaced. The local dealer was contacted and informed the contact that a diagnostic test needed to be performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 110,766.
Mfg Campaign: 11605894
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
Corrective Action:
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
Additional Notes:
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
Mfg Campaign: 11605940
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
Corrective Action:
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
Additional Notes:
This vehicle has an internal coolant leak causing white smoke out of the tail pipe, rough idling and constant misfiring. I know its an internal coolant leak because I have to constantly add coolant to the vehicle as well as the rough idling and rough start/ misfiring
Mfg Campaign: 11605940
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leak: Car has always been well maintain, but all of sudden I am starting to have a coolant leak. From what I have read it is very common and require a motor replacement.
Corrective Action:
Engine coolant leak: Car has always been well maintain, but all of sudden I am starting to have a coolant leak. From what I have read it is very common and require a motor replacement.
Additional Notes:
Engine coolant leak: Car has always been well maintain, but all of sudden I am starting to have a coolant leak. From what I have read it is very common and require a motor replacement.
Mfg Campaign: 11605998
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the engine warning light illuminated. The vehicle hesitated and was slow to respond. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was an indication of coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,533.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the engine warning light illuminated. The vehicle hesitated and was slow to respond. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was an indication of coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,533.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the engine warning light illuminated. The vehicle hesitated and was slow to respond. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was an indication of coolant intrusion in the engine. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,533.
Mfg Campaign: 11605564
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Service engine light came on and I called Ford Service to get the car inspected. I had to wait a few days until there was an opening in the service department. I continued to drive car but engine stopped in the middle of my road while backing out of my driveway several times. I live on a busy street but luckily no cars when this happened. When Ford finally inspected vehicle I was informed that the engine needs to be replaced due to head gasket leaking into engine. I have an extended warranty but it won't cover replacing the engine because this is a known problem with these engines so a loop hole was written into warranty. The Ford service department indicated that this is a known factor for 2017 Ford Escapes and I am surprised there is no recall as my engine stopped while in the roadway.
Corrective Action:
Service engine light came on and I called Ford Service to get the car inspected. I had to wait a few days until there was an opening in the service department. I continued to drive car but engine stopped in the middle of my road while backing out of my driveway several times. I live on a busy street but luckily no cars when this happened. When Ford finally inspected vehicle I was informed that the engine needs to be replaced due to head gasket leaking into engine. I have an extended warranty but it won't cover replacing the engine because this is a known problem with these engines so a loop hole was written into warranty. The Ford service department indicated that this is a known factor for 2017 Ford Escapes and I am surprised there is no recall as my engine stopped while in the roadway.
Additional Notes:
Service engine light came on and I called Ford Service to get the car inspected. I had to wait a few days until there was an opening in the service department. I continued to drive car but engine stopped in the middle of my road while backing out of my driveway several times. I live on a busy street but luckily no cars when this happened. When Ford finally inspected vehicle I was informed that the engine needs to be replaced due to head gasket leaking into engine. I have an extended warranty but it won't cover replacing the engine because this is a known problem with these engines so a loop hole was written into warranty. The Ford service department indicated that this is a known factor for 2017 Ford Escapes and I am surprised there is no recall as my engine stopped while in the roadway.
Mfg Campaign: 11605621
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to several independent mechanics who diagnosed the vehicle with a coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to several independent mechanics who diagnosed the vehicle with a coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to several independent mechanics who diagnosed the vehicle with a coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Mfg Campaign: 11605715
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle overheated and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road and the vehicle failed to restart. The vehicle was towed to the dealer, where the air compressor, water pump, and thermostat, and radiator were replaced; however, the failure persisted. The contact stated while driving 55 MPH, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 118,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle overheated and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road and the vehicle failed to restart. The vehicle was towed to the dealer, where the air compressor, water pump, and thermostat, and radiator were replaced; however, the failure persisted. The contact stated while driving 55 MPH, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 118,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle overheated and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road and the vehicle failed to restart. The vehicle was towed to the dealer, where the air compressor, water pump, and thermostat, and radiator were replaced; however, the failure persisted. The contact stated while driving 55 MPH, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 118,000.
Mfg Campaign: 11605358
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while the vehicle was running, the vehicle shuddered with the check engine warning light illuminated. Additionally, the contact stated that on each occasion, the vehicle drove rough, and while decelerating the vehicle jerked continuously until shifted into park(P). The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while the vehicle was running, the vehicle shuddered with the check engine warning light illuminated. Additionally, the contact stated that on each occasion, the vehicle drove rough, and while decelerating the vehicle jerked continuously until shifted into park(P). The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while the vehicle was running, the vehicle shuddered with the check engine warning light illuminated. Additionally, the contact stated that on each occasion, the vehicle drove rough, and while decelerating the vehicle jerked continuously until shifted into park(P). The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
Mfg Campaign: 11605058
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact's son used a code reader that determined that the O2 sensor was defective. The vehicle was taken to a Ford dealer where it was confirmed the O2 sensor was defective; however, the mechanic also discovered coolant intrusion into an engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact's son used a code reader that determined that the O2 sensor was defective. The vehicle was taken to a Ford dealer where it was confirmed the O2 sensor was defective; however, the mechanic also discovered coolant intrusion into an engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact's son used a code reader that determined that the O2 sensor was defective. The vehicle was taken to a Ford dealer where it was confirmed the O2 sensor was defective; however, the mechanic also discovered coolant intrusion into an engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.
Mfg Campaign: 11605117
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where a tune-up was performed; however, the failure returned. The vehicle was taken back to the independent mechanic where a code reader determined an oil leak in the head gasket. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where a tune-up was performed; however, the failure returned. The vehicle was taken back to the independent mechanic where a code reader determined an oil leak in the head gasket. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where a tune-up was performed; however, the failure returned. The vehicle was taken back to the independent mechanic where a code reader determined an oil leak in the head gasket. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Mfg Campaign: 11605134
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,000.
Mfg Campaign: 11605177
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine developed a coolant leak into the cylinders, filling them with fluid and causing loss of engine power and constant misfires. How was your safety or the safety of others put at risk? Vehicle suddenly lost power while driving due to the engine overheating caused by running dry of coolant. Was able to maneuver car into a nearby parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light came on shortly before engine began overheating.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine developed a coolant leak into the cylinders, filling them with fluid and causing loss of engine power and constant misfires. How was your safety or the safety of others put at risk? Vehicle suddenly lost power while driving due to the engine overheating caused by running dry of coolant. Was able to maneuver car into a nearby parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light came on shortly before engine began overheating.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine developed a coolant leak into the cylinders, filling them with fluid and causing loss of engine power and constant misfires. How was your safety or the safety of others put at risk? Vehicle suddenly lost power while driving due to the engine overheating caused by running dry of coolant. Was able to maneuver car into a nearby parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light came on shortly before engine began overheating.
Mfg Campaign: 11605288
Recall Date: Jul 29, 2024
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