Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer for a routine oil change and the contact was informed that there was a misfire in cylinder #3, and there was coolant intrusion into the cylinder. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer for a routine oil change and the contact was informed that there was a misfire in cylinder #3, and there was coolant intrusion into the cylinder. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer for a routine oil change and the contact was informed that there was a misfire in cylinder #3, and there was coolant intrusion into the cylinder. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.
Mfg Campaign: 11615374
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled while attempting to start the vehicle. The contact stated that coolant was leaking into the engine. The contact stated that the failure was a persistent failure. The vehicle was taken to a dealer and an independent mechanic to be diagnosed; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 97,990.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled while attempting to start the vehicle. The contact stated that coolant was leaking into the engine. The contact stated that the failure was a persistent failure. The vehicle was taken to a dealer and an independent mechanic to be diagnosed; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 97,990.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled while attempting to start the vehicle. The contact stated that coolant was leaking into the engine. The contact stated that the failure was a persistent failure. The vehicle was taken to a dealer and an independent mechanic to be diagnosed; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 97,990.
Mfg Campaign: 11615189
Recall Date: Sep 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine. The message "Engine Fault - Service Now" was displayed on the instrument panel. The vehicle was not repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,026.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine. The message "Engine Fault - Service Now" was displayed on the instrument panel. The vehicle was not repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,026.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine. The message "Engine Fault - Service Now" was displayed on the instrument panel. The vehicle was not repaired because the warranty had expired. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,026.
Mfg Campaign: 11615215
Recall Date: Sep 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact that the engine temperature gauge was in the red zone. The contact stopped and checked under the hood and became aware that coolant level was very low. The contact refilled the coolant reservoir and drove to the destination. The contact stated that failure reoccurred, and the vehicle was taken to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to TSB Number: 19-2346 Coolant Intrusion In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact that the engine temperature gauge was in the red zone. The contact stopped and checked under the hood and became aware that coolant level was very low. The contact refilled the coolant reservoir and drove to the destination. The contact stated that failure reoccurred, and the vehicle was taken to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to TSB Number: 19-2346 Coolant Intrusion In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact that the engine temperature gauge was in the red zone. The contact stopped and checked under the hood and became aware that coolant level was very low. The contact refilled the coolant reservoir and drove to the destination. The contact stated that failure reoccurred, and the vehicle was taken to an independent mechanic. The mechanic diagnosed the vehicle and determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to TSB Number: 19-2346 Coolant Intrusion In Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.
Mfg Campaign: 11615240
Recall Date: Sep 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Component malfunctioning is the engine cylinder 2. EcoBoost engines can break or catch on fire causing an accident. Yes, apparently a known issue. There is a current class action lawsuit in the state of California about this exact situation. Yes. Cylinder 2 started to miss fire on March 2024, took it to the shop thinking it needed new coils or spark plugs replacement. That did not solve the issue. Took it back because engine light turned on September 2024 and that's when i was told about the coolant leaking into the cylinder and how it was a known issue with the EcoBoost engines that my vehicle had.
Corrective Action:
Component malfunctioning is the engine cylinder 2. EcoBoost engines can break or catch on fire causing an accident. Yes, apparently a known issue. There is a current class action lawsuit in the state of California about this exact situation. Yes. Cylinder 2 started to miss fire on March 2024, took it to the shop thinking it needed new coils or spark plugs replacement. That did not solve the issue. Took it back because engine light turned on September 2024 and that's when i was told about the coolant leaking into the cylinder and how it was a known issue with the EcoBoost engines that my vehicle had.
Additional Notes:
Component malfunctioning is the engine cylinder 2. EcoBoost engines can break or catch on fire causing an accident. Yes, apparently a known issue. There is a current class action lawsuit in the state of California about this exact situation. Yes. Cylinder 2 started to miss fire on March 2024, took it to the shop thinking it needed new coils or spark plugs replacement. That did not solve the issue. Took it back because engine light turned on September 2024 and that's when i was told about the coolant leaking into the cylinder and how it was a known issue with the EcoBoost engines that my vehicle had.
Mfg Campaign: 11615029
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Mfg Campaign: 11615039
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light illuminated followed by service immediately light Ford garage pressure tested and overnight the coolant psi dropped 5 psi overnight Ford garage indicated that they removed spark plugs and found coolant in the cylinder Ford garage indicated "leak intrusion, these engines had issues for this" suggesting it is a common engine problem not an isolated incident Ford garage mentioned that they have created a revised block to address the failure of the jacket by eliminating the coolant jacket that fails and causes the leak Recommendation from Ford garage was engine replacement, a long block replacement Cost of recommended repair estimated at $11,223
Corrective Action:
Check engine light illuminated followed by service immediately light Ford garage pressure tested and overnight the coolant psi dropped 5 psi overnight Ford garage indicated that they removed spark plugs and found coolant in the cylinder Ford garage indicated "leak intrusion, these engines had issues for this" suggesting it is a common engine problem not an isolated incident Ford garage mentioned that they have created a revised block to address the failure of the jacket by eliminating the coolant jacket that fails and causes the leak Recommendation from Ford garage was engine replacement, a long block replacement Cost of recommended repair estimated at $11,223
Additional Notes:
Check engine light illuminated followed by service immediately light Ford garage pressure tested and overnight the coolant psi dropped 5 psi overnight Ford garage indicated that they removed spark plugs and found coolant in the cylinder Ford garage indicated "leak intrusion, these engines had issues for this" suggesting it is a common engine problem not an isolated incident Ford garage mentioned that they have created a revised block to address the failure of the jacket by eliminating the coolant jacket that fails and causes the leak Recommendation from Ford garage was engine replacement, a long block replacement Cost of recommended repair estimated at $11,223
Mfg Campaign: 11615051
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed up an incline, the vehicle inadvertently lost motive power; however, the contact was able to arrive to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 112,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed up an incline, the vehicle inadvertently lost motive power; however, the contact was able to arrive to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 112,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed up an incline, the vehicle inadvertently lost motive power; however, the contact was able to arrive to the destination. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 112,000.
Mfg Campaign: 11615083
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Head gasket failure while under 100k miles. Replacement costing more than the value of the 6 year old vehicle.
Corrective Action:
Head gasket failure while under 100k miles. Replacement costing more than the value of the 6 year old vehicle.
Additional Notes:
Head gasket failure while under 100k miles. Replacement costing more than the value of the 6 year old vehicle.
Mfg Campaign: 11615091
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
have a 2017 ford escape titanium that has only 96000 something on it that needs a engine replace....now my car sit in my yard as a ornament...loved that car but can't afford to put the engine in plus pay to put the engine in....engine light came on and say miss fire...cause by a # piston ....i wish something coud be done anot that....
Corrective Action:
have a 2017 ford escape titanium that has only 96000 something on it that needs a engine replace....now my car sit in my yard as a ornament...loved that car but can't afford to put the engine in plus pay to put the engine in....engine light came on and say miss fire...cause by a # piston ....i wish something coud be done anot that....
Additional Notes:
have a 2017 ford escape titanium that has only 96000 something on it that needs a engine replace....now my car sit in my yard as a ornament...loved that car but can't afford to put the engine in plus pay to put the engine in....engine light came on and say miss fire...cause by a # piston ....i wish something coud be done anot that....
Mfg Campaign: 11614747
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions when started, the vehicle ran rough. The check engine warning light was illuminated. The vehicle was taken to an AutoZone where a handheld diagnostic machine determined a failure in cylinder #3. The vehicle was taken to an independent mechanic but was not diagnosed; however, the spark plugs were replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,700.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions when started, the vehicle ran rough. The check engine warning light was illuminated. The vehicle was taken to an AutoZone where a handheld diagnostic machine determined a failure in cylinder #3. The vehicle was taken to an independent mechanic but was not diagnosed; however, the spark plugs were replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,700.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions when started, the vehicle ran rough. The check engine warning light was illuminated. The vehicle was taken to an AutoZone where a handheld diagnostic machine determined a failure in cylinder #3. The vehicle was taken to an independent mechanic but was not diagnosed; however, the spark plugs were replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,700.
Mfg Campaign: 11614908
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was driving from work on 9/12/2024 and the check engine light began flashing, car shaking, and began to have difficulties to accelerate. I got home, set up a tow, and the following day was told my engine failed due to no compression on cylinder 2. It was towed today on 9/16 to ford and they basically told me they likely won’t do anything after diagnosing it. A 7 year old car with 94,000 miles taken care of amazingly has complete engine failure. Why is there no help for people in these situations?! Please help
Corrective Action:
I was driving from work on 9/12/2024 and the check engine light began flashing, car shaking, and began to have difficulties to accelerate. I got home, set up a tow, and the following day was told my engine failed due to no compression on cylinder 2. It was towed today on 9/16 to ford and they basically told me they likely won’t do anything after diagnosing it. A 7 year old car with 94,000 miles taken care of amazingly has complete engine failure. Why is there no help for people in these situations?! Please help
Additional Notes:
I was driving from work on 9/12/2024 and the check engine light began flashing, car shaking, and began to have difficulties to accelerate. I got home, set up a tow, and the following day was told my engine failed due to no compression on cylinder 2. It was towed today on 9/16 to ford and they basically told me they likely won’t do anything after diagnosing it. A 7 year old car with 94,000 miles taken care of amazingly has complete engine failure. Why is there no help for people in these situations?! Please help
Mfg Campaign: 11614942
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Corrective Action:
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Additional Notes:
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Mfg Campaign: 11614587
Recall Date: Sep 14, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Corrective Action:
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Additional Notes:
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
Mfg Campaign: 11614587
Recall Date: Sep 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and was shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a cracked cylinder head and misfire in cylinder #2. The vehicle was then taken to the dealer, who determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and was shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a cracked cylinder head and misfire in cylinder #2. The vehicle was then taken to the dealer, who determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and was shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a cracked cylinder head and misfire in cylinder #2. The vehicle was then taken to the dealer, who determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11614389
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My engine light came on during a longer drive for a road trip. When I took it to the dealership, my coolant level was very low and was causing my engine was overheating. The Ford service center diagnosed it as being low due to coolant intrusion into cylinder 1 causing a misfire and engine overheating. With it consuming coolant, the engine overheating can be a safety risk and Ford told me the only way to solve the problem is to completely replace the engine. I took it to another independent service center who noted moisture in cylinder 1 and believes it to be coolant intrusion as well.
Corrective Action:
My engine light came on during a longer drive for a road trip. When I took it to the dealership, my coolant level was very low and was causing my engine was overheating. The Ford service center diagnosed it as being low due to coolant intrusion into cylinder 1 causing a misfire and engine overheating. With it consuming coolant, the engine overheating can be a safety risk and Ford told me the only way to solve the problem is to completely replace the engine. I took it to another independent service center who noted moisture in cylinder 1 and believes it to be coolant intrusion as well.
Additional Notes:
My engine light came on during a longer drive for a road trip. When I took it to the dealership, my coolant level was very low and was causing my engine was overheating. The Ford service center diagnosed it as being low due to coolant intrusion into cylinder 1 causing a misfire and engine overheating. With it consuming coolant, the engine overheating can be a safety risk and Ford told me the only way to solve the problem is to completely replace the engine. I took it to another independent service center who noted moisture in cylinder 1 and believes it to be coolant intrusion as well.
Mfg Campaign: 11614416
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that there was coolant leaking from the vehicle, and the “Engine Fault - Service Now” message was displayed. The vehicle was taken to an independent mechanic, who determined that the spark plugs and EVAP system needed to be replaced. The vehicle was taken to another independent mechanic, who determined that the head gasket was leaking into the exhaust and there was coolant intrusion into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that there was coolant leaking from the vehicle, and the “Engine Fault - Service Now” message was displayed. The vehicle was taken to an independent mechanic, who determined that the spark plugs and EVAP system needed to be replaced. The vehicle was taken to another independent mechanic, who determined that the head gasket was leaking into the exhaust and there was coolant intrusion into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that there was coolant leaking from the vehicle, and the “Engine Fault - Service Now” message was displayed. The vehicle was taken to an independent mechanic, who determined that the spark plugs and EVAP system needed to be replaced. The vehicle was taken to another independent mechanic, who determined that the head gasket was leaking into the exhaust and there was coolant intrusion into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.
Mfg Campaign: 11614443
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light activated and remained illuminated. The vehicle was driven to the local dealer who diagnosed that the #2-cylinder head had cracked due to coolant intrusion into the engine, and that the engine was overheating. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,895.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light activated and remained illuminated. The vehicle was driven to the local dealer who diagnosed that the #2-cylinder head had cracked due to coolant intrusion into the engine, and that the engine was overheating. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,895.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light activated and remained illuminated. The vehicle was driven to the local dealer who diagnosed that the #2-cylinder head had cracked due to coolant intrusion into the engine, and that the engine was overheating. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,895.
Mfg Campaign: 11614449
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine defect causing coolant leak
Corrective Action:
Engine defect causing coolant leak
Additional Notes:
Engine defect causing coolant leak
Mfg Campaign: 11614497
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine causing and engine misfire in cylinder #3, resulting in engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine causing and engine misfire in cylinder #3, resulting in engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into the engine causing and engine misfire in cylinder #3, resulting in engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.
Mfg Campaign: 11614512
Recall Date: Sep 13, 2024
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