Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused a misfire in the engine. The contact was informed that the engine would eventually need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused a misfire in the engine. The contact was informed that the engine would eventually need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused a misfire in the engine. The contact was informed that the engine would eventually need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 65,000.
Mfg Campaign: 11624097
Recall Date: Nov 7, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Coming down my driveway, braking and preparing to make a hard right turn into my parking spot, the steering would not go full throw. Had to jam on the brakes to avoid hitting my house. Backed up, steering seemed okay, no longer blocked. Tried again, same thing. After three tries and exercising the steering from lock to lock, the problem wentg away. I tried numerous times to recreate the problem and could not. However, I am very apprehensive that this car is now unsafe.
Corrective Action:
Coming down my driveway, braking and preparing to make a hard right turn into my parking spot, the steering would not go full throw. Had to jam on the brakes to avoid hitting my house. Backed up, steering seemed okay, no longer blocked. Tried again, same thing. After three tries and exercising the steering from lock to lock, the problem wentg away. I tried numerous times to recreate the problem and could not. However, I am very apprehensive that this car is now unsafe.
Additional Notes:
Coming down my driveway, braking and preparing to make a hard right turn into my parking spot, the steering would not go full throw. Had to jam on the brakes to avoid hitting my house. Backed up, steering seemed okay, no longer blocked. Tried again, same thing. After three tries and exercising the steering from lock to lock, the problem wentg away. I tried numerous times to recreate the problem and could not. However, I am very apprehensive that this car is now unsafe.
Mfg Campaign: 11623866
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Corrective Action:
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Additional Notes:
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Mfg Campaign: 11623897
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Corrective Action:
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Additional Notes:
My 2017 Ford escape 1.5L ecoboost. Had the brake booster completely fail while driving down the highway on Oct. 27th. I took it the next day to the Ford Service center in my area. They informed me it was the Brake booster and would cost around $1100. They called me two days later and told me instead it was the vacuum pump, and that it was be cheaper to fix. They said it would be done that following Monday. On Monday I got a phone call asking me when the last time I changed/checked my oil. I told them it was changed on Aug 7th. It was checked (with video evidence) on October 19th. They told me they were “test driving my vehicle and heard a loud pop, followed by my car turning off.” They informed me that there was very little oil in my pan and that my car had thrown a rod. I explain that my oil level was fine, and that my car had no indication of needing oil. They replied with similar comments such as “the car gave no warning or indication light. It was driving just fine, it was shifting fine. Everything was fine until pop.” My husband asked his mechanic (who was unavailable at the time) and was told “when a vacuum pump goes out the engine will continue to supply oil in an attempt to cool the pump. The oil will then go to the exhaust and due to the eco system on the exhaust. The driver won’t know.” With this information, an investigation into a recall seems necessary.
Mfg Campaign: 11623897
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Mfg Campaign: 11623605
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that the four spark plugs and the four ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion and needed to be replaced. Additionally, the dealer informed the contact that transmission fluid needed to be refilled, and the transmission filter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2229; however, the contact was informed that the repair was not covered under the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 91,250.
Mfg Campaign: 11623605
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Internal coolant leak into the cylinder.
Corrective Action:
Internal coolant leak into the cylinder.
Additional Notes:
Internal coolant leak into the cylinder.
Mfg Campaign: 11623620
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and while driving at various speeds, there was an abnormal white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the cylinder head. The dealer related the failure to Ford TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,853.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and while driving at various speeds, there was an abnormal white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the cylinder head. The dealer related the failure to Ford TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,853.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle and while driving at various speeds, there was an abnormal white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant leaking into the cylinder head. The dealer related the failure to Ford TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,853.
Mfg Campaign: 11623621
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Escape had a miss and the check engine light went on and stayed on. I took it to the dealer for a diagnostic. They informed me that the engine needed replacement due to coolant leaking into the cylinder bore. The cost of repair is $7,100. The vehicle has 105,000 miles on it. The service person told me that the leak was due to a design flaw and I had done nothing to cause it.
Corrective Action:
Escape had a miss and the check engine light went on and stayed on. I took it to the dealer for a diagnostic. They informed me that the engine needed replacement due to coolant leaking into the cylinder bore. The cost of repair is $7,100. The vehicle has 105,000 miles on it. The service person told me that the leak was due to a design flaw and I had done nothing to cause it.
Additional Notes:
Escape had a miss and the check engine light went on and stayed on. I took it to the dealer for a diagnostic. They informed me that the engine needed replacement due to coolant leaking into the cylinder bore. The cost of repair is $7,100. The vehicle has 105,000 miles on it. The service person told me that the leak was due to a design flaw and I had done nothing to cause it.
Mfg Campaign: 11623646
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
At 7 years and 68,000 miles, the driving became sluggish at low speeds. There were intermittent periods of low/no power from stop to low speed, making speed control dangerous. By the time the vehicle could be brought in for service, the "Transmission Fault - Service Now" warning came on. Diagnosis of fault states trouble code relating to an incorrect gear 3 ratio, indicating internal transmission failure. Confirmed at independent mechanic.
Corrective Action:
At 7 years and 68,000 miles, the driving became sluggish at low speeds. There were intermittent periods of low/no power from stop to low speed, making speed control dangerous. By the time the vehicle could be brought in for service, the "Transmission Fault - Service Now" warning came on. Diagnosis of fault states trouble code relating to an incorrect gear 3 ratio, indicating internal transmission failure. Confirmed at independent mechanic.
Additional Notes:
At 7 years and 68,000 miles, the driving became sluggish at low speeds. There were intermittent periods of low/no power from stop to low speed, making speed control dangerous. By the time the vehicle could be brought in for service, the "Transmission Fault - Service Now" warning came on. Diagnosis of fault states trouble code relating to an incorrect gear 3 ratio, indicating internal transmission failure. Confirmed at independent mechanic.
Mfg Campaign: 11623700
Recall Date: Nov 5, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 10 MPH and turning out of a parking lot onto a road, the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was a misfire in cylinder #2. The mechanic replaced the spark plugs and ignition coil. The vehicle was repaired. The contact stated that the check engine warning light became illuminated again. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the ignition coil and spark plugs needed to be replaced with OEM parts. The vehicle was repaired; however, the check engine light was again illuminated. The contact took the vehicle back to the same dealer who diagnosed the vehicle and determined that there was coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 - Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 51,849.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 10 MPH and turning out of a parking lot onto a road, the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was a misfire in cylinder #2. The mechanic replaced the spark plugs and ignition coil. The vehicle was repaired. The contact stated that the check engine warning light became illuminated again. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the ignition coil and spark plugs needed to be replaced with OEM parts. The vehicle was repaired; however, the check engine light was again illuminated. The contact took the vehicle back to the same dealer who diagnosed the vehicle and determined that there was coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 - Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 51,849.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 10 MPH and turning out of a parking lot onto a road, the vehicle almost stalled. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was a misfire in cylinder #2. The mechanic replaced the spark plugs and ignition coil. The vehicle was repaired. The contact stated that the check engine warning light became illuminated again. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the ignition coil and spark plugs needed to be replaced with OEM parts. The vehicle was repaired; however, the check engine light was again illuminated. The contact took the vehicle back to the same dealer who diagnosed the vehicle and determined that there was coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 - Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 51,849.
Mfg Campaign: 11623389
Recall Date: Nov 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Having to add coolant multiple times. White smoke from tailpipes. Engine idling rough check enginelight. Code p0303
Corrective Action:
Having to add coolant multiple times. White smoke from tailpipes. Engine idling rough check enginelight. Code p0303
Additional Notes:
Having to add coolant multiple times. White smoke from tailpipes. Engine idling rough check enginelight. Code p0303
Mfg Campaign: 11623322
Recall Date: Nov 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Mfg Campaign: 11623099
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2017 Ford Escape. While the contact's son was driving at an undisclosed speed, the check engine warning light illuminated, and the engine started to overheat. The contact stated that the temperature gauge was raised beyond the hot level. The vehicle was towed to the dealer where it was diagnosed with a cracked head gasket and a failed sensor. The contact was informed that the head gasket and the unknown sensor needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The contact stated that the dealer installed a camera on the head to check for a coolant leak. The contact was unclear of the diagnostic reports; however, the contact was informed that the spark plugs, and the crankcase sensor needed to be replaced. The spark plugs and crankcase sensor were replaced; however, the failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.
Mfg Campaign: 11623099
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In May 2023, I paid an independent service center to repair and replace the transmission flex plate. In December 2023, I paid the same service center to repair and replace the transmission flex plate a second time. The repairs exceeded $5000. In November 2024, I paid Morries Minnetonka Ford to diagnose transmission vibration. It determined that the torque converter was failing and that I needed a new transmission. The cost of the repair is expected to be in excess of $6000. A search on the internet revealed that Ford recalled torque converters (Recall Number 17S16). Not that the internet is the source of truth, but it appears that transmission issues with Ford vehicles with lower miles is a relatively common event. I believe that my issue is a manufacturing issue. The torque converter and flex plate are parts that should not fail at 73,000 miles. They are designed to last the life of a vehicle. Further, the flex plate should not fail independently of other failures. The parts are interconnected. Neither Morries Minnetonka Ford, nor Ford are willing to consider that this is manufacturing issue that Ford should cover the cost of repair. I would appreciate the NHTSA looking into the matter with Ford.
Corrective Action:
In May 2023, I paid an independent service center to repair and replace the transmission flex plate. In December 2023, I paid the same service center to repair and replace the transmission flex plate a second time. The repairs exceeded $5000. In November 2024, I paid Morries Minnetonka Ford to diagnose transmission vibration. It determined that the torque converter was failing and that I needed a new transmission. The cost of the repair is expected to be in excess of $6000. A search on the internet revealed that Ford recalled torque converters (Recall Number 17S16). Not that the internet is the source of truth, but it appears that transmission issues with Ford vehicles with lower miles is a relatively common event. I believe that my issue is a manufacturing issue. The torque converter and flex plate are parts that should not fail at 73,000 miles. They are designed to last the life of a vehicle. Further, the flex plate should not fail independently of other failures. The parts are interconnected. Neither Morries Minnetonka Ford, nor Ford are willing to consider that this is manufacturing issue that Ford should cover the cost of repair. I would appreciate the NHTSA looking into the matter with Ford.
Additional Notes:
In May 2023, I paid an independent service center to repair and replace the transmission flex plate. In December 2023, I paid the same service center to repair and replace the transmission flex plate a second time. The repairs exceeded $5000. In November 2024, I paid Morries Minnetonka Ford to diagnose transmission vibration. It determined that the torque converter was failing and that I needed a new transmission. The cost of the repair is expected to be in excess of $6000. A search on the internet revealed that Ford recalled torque converters (Recall Number 17S16). Not that the internet is the source of truth, but it appears that transmission issues with Ford vehicles with lower miles is a relatively common event. I believe that my issue is a manufacturing issue. The torque converter and flex plate are parts that should not fail at 73,000 miles. They are designed to last the life of a vehicle. Further, the flex plate should not fail independently of other failures. The parts are interconnected. Neither Morries Minnetonka Ford, nor Ford are willing to consider that this is manufacturing issue that Ford should cover the cost of repair. I would appreciate the NHTSA looking into the matter with Ford.
Mfg Campaign: 11623140
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 88,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 88,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 88,000.
Mfg Campaign: 11623145
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle started shaking abnormally. The contact stated that the check engine warning light was flashing, and the vehicle started losing motive power. The contact depressed the accelerator pedal, but the vehicle was not responding as needed. The contact stopped and turned off and restarted the vehicle; however, the vehicle was still shaking. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0304 (Coolant Intrusion into engine) Engine and Engine Cooling. The mechanic linked the failure Customer Satisfaction Program: 21N12 - Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling). The vehicle was not repaired. The vehicle was then towed to a dealer, where it was diagnosed and determined that there was coolant intrusion in the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 69,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle started shaking abnormally. The contact stated that the check engine warning light was flashing, and the vehicle started losing motive power. The contact depressed the accelerator pedal, but the vehicle was not responding as needed. The contact stopped and turned off and restarted the vehicle; however, the vehicle was still shaking. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0304 (Coolant Intrusion into engine) Engine and Engine Cooling. The mechanic linked the failure Customer Satisfaction Program: 21N12 - Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling). The vehicle was not repaired. The vehicle was then towed to a dealer, where it was diagnosed and determined that there was coolant intrusion in the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 69,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle started shaking abnormally. The contact stated that the check engine warning light was flashing, and the vehicle started losing motive power. The contact depressed the accelerator pedal, but the vehicle was not responding as needed. The contact stopped and turned off and restarted the vehicle; however, the vehicle was still shaking. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0304 (Coolant Intrusion into engine) Engine and Engine Cooling. The mechanic linked the failure Customer Satisfaction Program: 21N12 - Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling). The vehicle was not repaired. The vehicle was then towed to a dealer, where it was diagnosed and determined that there was coolant intrusion in the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 69,000.
Mfg Campaign: 11623151
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Corrective Action:
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Additional Notes:
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Mfg Campaign: 11623166
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Corrective Action:
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Additional Notes:
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also discovered that the engine had consumed a quart of oil, and there was smoke coming from the exhaust pipe due to engine blowby. The dealer added a quart of engine oil and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.
Mfg Campaign: 11623166
Recall Date: Nov 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion that lead to engine failure due to Ford's known faulty system.
Corrective Action:
Coolant intrusion that lead to engine failure due to Ford's known faulty system.
Additional Notes:
Coolant intrusion that lead to engine failure due to Ford's known faulty system.
Mfg Campaign: 11623201
Recall Date: Nov 1, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury