Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine started revving abnormally. The contact stated that the check engine light illuminated and remained illuminated. The contact drove the vehicle to the local AutoZone to be diagnosed and DTC code: P0303 (Engine Misfire – Cylinder #3) was retrieved. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the failure was confirmed. The contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine started revving abnormally. The contact stated that the check engine light illuminated and remained illuminated. The contact drove the vehicle to the local AutoZone to be diagnosed and DTC code: P0303 (Engine Misfire – Cylinder #3) was retrieved. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the failure was confirmed. The contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine started revving abnormally. The contact stated that the check engine light illuminated and remained illuminated. The contact drove the vehicle to the local AutoZone to be diagnosed and DTC code: P0303 (Engine Misfire – Cylinder #3) was retrieved. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the failure was confirmed. The contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
Mfg Campaign: 11626814
Recall Date: Nov 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while his son was driving 30 MPH, the message "Hot" was displayed. The driver pulled over to the side of the road. The vehicle was towed to Gear Repair, where it was diagnosed that the head gasket was leaking coolant into the engine block and cylinders. The dealer was notified of the failure and related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was not covered due to the manufactured date. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while his son was driving 30 MPH, the message "Hot" was displayed. The driver pulled over to the side of the road. The vehicle was towed to Gear Repair, where it was diagnosed that the head gasket was leaking coolant into the engine block and cylinders. The dealer was notified of the failure and related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was not covered due to the manufactured date. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while his son was driving 30 MPH, the message "Hot" was displayed. The driver pulled over to the side of the road. The vehicle was towed to Gear Repair, where it was diagnosed that the head gasket was leaking coolant into the engine block and cylinders. The dealer was notified of the failure and related the failure to Customer Satisfaction Program: 21N12, but the vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was not covered due to the manufactured date. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.
Mfg Campaign: 11626844
Recall Date: Nov 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Escape has approx. 88k miles on it. The check engine light illuminated the week of 11/10/2024 and the engine began sputtering and experiencing significant disruptions in performance. I took it to the dealer and was told that there was a coolant intrusion on cylinder 1 and said the only fix was the replace the engine block, costing $8,700. I have decided against fixing it since that's basically the value of the car. I know that this is a known issue with Ford Escapes, and am disappointed that Ford has not decided to remedy the problem.
Corrective Action:
My 2017 Ford Escape has approx. 88k miles on it. The check engine light illuminated the week of 11/10/2024 and the engine began sputtering and experiencing significant disruptions in performance. I took it to the dealer and was told that there was a coolant intrusion on cylinder 1 and said the only fix was the replace the engine block, costing $8,700. I have decided against fixing it since that's basically the value of the car. I know that this is a known issue with Ford Escapes, and am disappointed that Ford has not decided to remedy the problem.
Additional Notes:
My 2017 Ford Escape has approx. 88k miles on it. The check engine light illuminated the week of 11/10/2024 and the engine began sputtering and experiencing significant disruptions in performance. I took it to the dealer and was told that there was a coolant intrusion on cylinder 1 and said the only fix was the replace the engine block, costing $8,700. I have decided against fixing it since that's basically the value of the car. I know that this is a known issue with Ford Escapes, and am disappointed that Ford has not decided to remedy the problem.
Mfg Campaign: 11626904
Recall Date: Nov 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shuddering while starting and while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to Honest-1 Auto Care, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where the diagnostic result was confirmed. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shuddering while starting and while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to Honest-1 Auto Care, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where the diagnostic result was confirmed. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shuddering while starting and while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to Honest-1 Auto Care, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where the diagnostic result was confirmed. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 85,000.
Mfg Campaign: 11626626
Recall Date: Nov 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked and attempting to start the vehicle, the check engine warning light Illuminated. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine. The vehicle was at the dealer for an engine replacement. The manufacturer was notified of the failure, opened a case, and offered to cover half of the cost of the repair. The failure mileage was 51,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked and attempting to start the vehicle, the check engine warning light Illuminated. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine. The vehicle was at the dealer for an engine replacement. The manufacturer was notified of the failure, opened a case, and offered to cover half of the cost of the repair. The failure mileage was 51,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked and attempting to start the vehicle, the check engine warning light Illuminated. The contact stated that there was an abnormal knocking sound coming from the engine. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine. The vehicle was at the dealer for an engine replacement. The manufacturer was notified of the failure, opened a case, and offered to cover half of the cost of the repair. The failure mileage was 51,000.
Mfg Campaign: 11626685
Recall Date: Nov 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car began putting out heavy grey exhaust. Occurred twice at the beach and thought it related to the high temperature. Returned home and noticed nothing out of the ordinary. Three weeks later, I went to turn on the car, the car immediately began to shudder violently and the check engine light kicked on. I immediately turned off the car and got it to a Lincoln dealer. It was covered under extended warranty, but they held my car to replace the engine for 3 months. Had to pressure the dealership to get a loaner for the 2.5 months.
Corrective Action:
Car began putting out heavy grey exhaust. Occurred twice at the beach and thought it related to the high temperature. Returned home and noticed nothing out of the ordinary. Three weeks later, I went to turn on the car, the car immediately began to shudder violently and the check engine light kicked on. I immediately turned off the car and got it to a Lincoln dealer. It was covered under extended warranty, but they held my car to replace the engine for 3 months. Had to pressure the dealership to get a loaner for the 2.5 months.
Additional Notes:
Car began putting out heavy grey exhaust. Occurred twice at the beach and thought it related to the high temperature. Returned home and noticed nothing out of the ordinary. Three weeks later, I went to turn on the car, the car immediately began to shudder violently and the check engine light kicked on. I immediately turned off the car and got it to a Lincoln dealer. It was covered under extended warranty, but they held my car to replace the engine for 3 months. Had to pressure the dealership to get a loaner for the 2.5 months.
Mfg Campaign: 11626304
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact discovered that there was white smoke coming from the exhaust. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the flex plate and transmission clip needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed to another independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact discovered that there was white smoke coming from the exhaust. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the flex plate and transmission clip needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed to another independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact discovered that there was white smoke coming from the exhaust. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the flex plate and transmission clip needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was towed to another independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.
Mfg Campaign: 11626380
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle started shuddering violently. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2229. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 146,075.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle started shuddering violently. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2229. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 146,075.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH, the vehicle started shuddering violently. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2229. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 146,075.
Mfg Campaign: 11626483
Recall Date: Nov 20, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Mfg Campaign: 11626115
Recall Date: Nov 19, 2024
Ford Motor Company
Defect Description:
SUSPENSION:REAR:SHOCK ABSORBER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon inspection at a local dealer, it was noticed that the 16 lug nuts for all four tires were swollen and the rear shocks needed to be replaced. The vehicle was repaired under warranty with the same parts used prior to the failure. The contact was concerned that the repair was intern and the failure would be recurring. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Mfg Campaign: 11626115
Recall Date: Nov 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into cylinder 1.
Corrective Action:
Coolant leaked into cylinder 1.
Additional Notes:
Coolant leaked into cylinder 1.
Mfg Campaign: 11626258
Recall Date: Nov 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.
Corrective Action:
Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.
Additional Notes:
Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.
Mfg Campaign: 11625914
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.
Corrective Action:
Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.
Additional Notes:
Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.
Mfg Campaign: 11625914
Recall Date: Nov 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car was not accelerating properly. Took the car to a repair shop. Cylinder 2 completely ruined by a coolant leak into the cylinder. Mechanic stated only fix was a new engine.
Corrective Action:
Car was not accelerating properly. Took the car to a repair shop. Cylinder 2 completely ruined by a coolant leak into the cylinder. Mechanic stated only fix was a new engine.
Additional Notes:
Car was not accelerating properly. Took the car to a repair shop. Cylinder 2 completely ruined by a coolant leak into the cylinder. Mechanic stated only fix was a new engine.
Mfg Campaign: 11625704
Recall Date: Nov 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11625442
Recall Date: Nov 15, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while his daughter driving at an undisclosed speed, the check engine warning light illuminated. The vehicle returned to normal functionality, but the failure became regular. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into multiple cylinders had damaged the engine. The contact was informed that the engine would need to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while his daughter driving at an undisclosed speed, the check engine warning light illuminated. The vehicle returned to normal functionality, but the failure became regular. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into multiple cylinders had damaged the engine. The contact was informed that the engine would need to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while his daughter driving at an undisclosed speed, the check engine warning light illuminated. The vehicle returned to normal functionality, but the failure became regular. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into multiple cylinders had damaged the engine. The contact was informed that the engine would need to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 72,000.
Mfg Campaign: 11625610
Recall Date: Nov 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Corrective Action:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Additional Notes:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Mfg Campaign: 11625203
Recall Date: Nov 14, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Corrective Action:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Additional Notes:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Mfg Campaign: 11625203
Recall Date: Nov 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Corrective Action:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Additional Notes:
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can’t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it’s our family car so we can’t drive it anymore cause we can’t afford another big issue to be fixed. Mainly because we think the dealership doesn’t want to admit their mistakes and won’t resolve the issue for us. Can’t believe the car has these two huge issues in one year let alone less than 6 months apart!
Mfg Campaign: 11625203
Recall Date: Nov 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light became illuminated, car spewing white smoke on cold start-up. My 2017 Ford Esacape Titanium has under 97,000 miles. Took to dealership. Codes P0302 & P0316 Misfire on start & Cylinder 2 Misfire. Found Cylinder 2 has Coolant Intrusion. TSB 22-2229 needs a Long Block Motor Replacement. TSB was written in 2019 & Ford did nothing about Notification to anyone. Cost of repair is $ 7130.66, which I should not responsible for, seeing that Ford knew about this issue. NHTSA needs to hold Ford Motor Company liable for the repairs to all the affected parties.
Corrective Action:
Engine light became illuminated, car spewing white smoke on cold start-up. My 2017 Ford Esacape Titanium has under 97,000 miles. Took to dealership. Codes P0302 & P0316 Misfire on start & Cylinder 2 Misfire. Found Cylinder 2 has Coolant Intrusion. TSB 22-2229 needs a Long Block Motor Replacement. TSB was written in 2019 & Ford did nothing about Notification to anyone. Cost of repair is $ 7130.66, which I should not responsible for, seeing that Ford knew about this issue. NHTSA needs to hold Ford Motor Company liable for the repairs to all the affected parties.
Additional Notes:
Engine light became illuminated, car spewing white smoke on cold start-up. My 2017 Ford Esacape Titanium has under 97,000 miles. Took to dealership. Codes P0302 & P0316 Misfire on start & Cylinder 2 Misfire. Found Cylinder 2 has Coolant Intrusion. TSB 22-2229 needs a Long Block Motor Replacement. TSB was written in 2019 & Ford did nothing about Notification to anyone. Cost of repair is $ 7130.66, which I should not responsible for, seeing that Ford knew about this issue. NHTSA needs to hold Ford Motor Company liable for the repairs to all the affected parties.
Mfg Campaign: 11625237
Recall Date: Nov 14, 2024
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