Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the rear driver’s side and rear passenger’s side brake lights and taillights failed to illuminate. The contact discovered water and condensation inside the rear taillight assemblies. The vehicle was taken to the local dealer who informed the contact that the rear brake light and taillight assemblies needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the rear driver’s side and rear passenger’s side brake lights and taillights failed to illuminate. The contact discovered water and condensation inside the rear taillight assemblies. The vehicle was taken to the local dealer who informed the contact that the rear brake light and taillight assemblies needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the rear driver’s side and rear passenger’s side brake lights and taillights failed to illuminate. The contact discovered water and condensation inside the rear taillight assemblies. The vehicle was taken to the local dealer who informed the contact that the rear brake light and taillight assemblies needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 34,000.
Mfg Campaign: 11621545
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car overheated and went into limp mode while I was on the freeway, I was almost involved in a crash due to this. I took the car to an auto repair facility where they stated that this is a known issue with Ford 2.0T Ecoboost engines that cause a sudden and full internal burn of all coolant and the engine overheats. Ford has acknowledged an issue on the engines since 2022. However, Ford has not issued a recall for these engines. There is an NHTSA TSB on these engines TSB 19-2346. I could have lost my life due to sudden loss of forward momentum, the car could have combusted due to overheating.
Corrective Action:
My car overheated and went into limp mode while I was on the freeway, I was almost involved in a crash due to this. I took the car to an auto repair facility where they stated that this is a known issue with Ford 2.0T Ecoboost engines that cause a sudden and full internal burn of all coolant and the engine overheats. Ford has acknowledged an issue on the engines since 2022. However, Ford has not issued a recall for these engines. There is an NHTSA TSB on these engines TSB 19-2346. I could have lost my life due to sudden loss of forward momentum, the car could have combusted due to overheating.
Additional Notes:
My car overheated and went into limp mode while I was on the freeway, I was almost involved in a crash due to this. I took the car to an auto repair facility where they stated that this is a known issue with Ford 2.0T Ecoboost engines that cause a sudden and full internal burn of all coolant and the engine overheats. Ford has acknowledged an issue on the engines since 2022. However, Ford has not issued a recall for these engines. There is an NHTSA TSB on these engines TSB 19-2346. I could have lost my life due to sudden loss of forward momentum, the car could have combusted due to overheating.
Mfg Campaign: 11621576
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the engine started misfiring. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the residence, where the contact scanned the vehicle and retrieved a DTC code for cylinder #2 misfire. The vehicle was taken to an unknown dealer, where the same assessment was made, and the dealer determined that the cylinder #2 exhaust valve was burned. The dealer determined that the cylinder head assembly needed to be replaced. Additionally, the dealer informed the contact that the short block had a manufacturing defect and recommended that the short block be replaced. The contact related the short block defect to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the engine started misfiring. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the residence, where the contact scanned the vehicle and retrieved a DTC code for cylinder #2 misfire. The vehicle was taken to an unknown dealer, where the same assessment was made, and the dealer determined that the cylinder #2 exhaust valve was burned. The dealer determined that the cylinder head assembly needed to be replaced. Additionally, the dealer informed the contact that the short block had a manufacturing defect and recommended that the short block be replaced. The contact related the short block defect to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the engine started misfiring. The check engine warning light was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the residence, where the contact scanned the vehicle and retrieved a DTC code for cylinder #2 misfire. The vehicle was taken to an unknown dealer, where the same assessment was made, and the dealer determined that the cylinder #2 exhaust valve was burned. The dealer determined that the cylinder head assembly needed to be replaced. Additionally, the dealer informed the contact that the short block had a manufacturing defect and recommended that the short block be replaced. The contact related the short block defect to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11621587
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 55,162.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 55,162.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and that the engine needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 55,162.
Mfg Campaign: 11621636
Recall Date: Oct 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine fault light came on driving down the highway. Pulled over immediately due to car having trouble accelerating where I had to wait for help. Took it into a Ford dealership for a inspection and found out that it had a cylinder 2 misfire with fluid leaking into the engine. At that point, they recommend a full engine replacement. The engine failure happened unexpectedly, the engine light was not on during the drive and it was not driving any differently prior to the incident. The day the fault engine light came on was the first time I had ever experienced those symptoms. We took great care of the car, it never went over miles for oil changes, and got inspections at time of oil changes.
Corrective Action:
Engine fault light came on driving down the highway. Pulled over immediately due to car having trouble accelerating where I had to wait for help. Took it into a Ford dealership for a inspection and found out that it had a cylinder 2 misfire with fluid leaking into the engine. At that point, they recommend a full engine replacement. The engine failure happened unexpectedly, the engine light was not on during the drive and it was not driving any differently prior to the incident. The day the fault engine light came on was the first time I had ever experienced those symptoms. We took great care of the car, it never went over miles for oil changes, and got inspections at time of oil changes.
Additional Notes:
Engine fault light came on driving down the highway. Pulled over immediately due to car having trouble accelerating where I had to wait for help. Took it into a Ford dealership for a inspection and found out that it had a cylinder 2 misfire with fluid leaking into the engine. At that point, they recommend a full engine replacement. The engine failure happened unexpectedly, the engine light was not on during the drive and it was not driving any differently prior to the incident. The day the fault engine light came on was the first time I had ever experienced those symptoms. We took great care of the car, it never went over miles for oil changes, and got inspections at time of oil changes.
Mfg Campaign: 11621226
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the engine was idling roughly. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact stated that the message “Stop Driving – Engine Overheating” was displayed and an audible chime was heard. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and retrieved DTC codes: P0302 and P0306; and determined that coolant was leaking into the engine block. The vehicle was not repaired. The contact then stated that while driving approximately 35 MPH, the "Stop Driving" warning light flashed on the instrument panel. The contact stated that the vehicle lost motive power and failed to accelerate above 10 MPH. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 22-2134 Coolant Intrusion into the engine block (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was 70,517.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the engine was idling roughly. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact stated that the message “Stop Driving – Engine Overheating” was displayed and an audible chime was heard. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and retrieved DTC codes: P0302 and P0306; and determined that coolant was leaking into the engine block. The vehicle was not repaired. The contact then stated that while driving approximately 35 MPH, the "Stop Driving" warning light flashed on the instrument panel. The contact stated that the vehicle lost motive power and failed to accelerate above 10 MPH. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 22-2134 Coolant Intrusion into the engine block (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was 70,517.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the engine was idling roughly. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated. The contact stated that the message “Stop Driving – Engine Overheating” was displayed and an audible chime was heard. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and retrieved DTC codes: P0302 and P0306; and determined that coolant was leaking into the engine block. The vehicle was not repaired. The contact then stated that while driving approximately 35 MPH, the "Stop Driving" warning light flashed on the instrument panel. The contact stated that the vehicle lost motive power and failed to accelerate above 10 MPH. The contact drove the vehicle back to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to Technical Service Bulletin Number: 22-2134 Coolant Intrusion into the engine block (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was 70,517.
Mfg Campaign: 11621299
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the message "Service Engine Soon" was displayed. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,499.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the message "Service Engine Soon" was displayed. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,499.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the message "Service Engine Soon" was displayed. The vehicle was taken to a dealer, where it was diagnosed with coolant intrusion in cylinder #3. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,499.
Mfg Campaign: 11621308
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinder and that the engine long block needed to be replaced. The dealer made the contact aware of Customer Satisfaction Program Number: 21N12 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 42,198.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinder and that the engine long block needed to be replaced. The dealer made the contact aware of Customer Satisfaction Program Number: 21N12 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 42,198.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the cylinder and that the engine long block needed to be replaced. The dealer made the contact aware of Customer Satisfaction Program Number: 21N12 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 42,198.
Mfg Campaign: 11621330
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated there was heavy white smoke coming from the exhaust pipe at start-up. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and a dealer, and a diagnostic test was performed. The contact was informed that coolant had leaked into cylinder #2. The contact was informed by the dealer that the engine needed to be replaced. The contact's wife called the manufacturer and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 69,500.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated there was heavy white smoke coming from the exhaust pipe at start-up. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and a dealer, and a diagnostic test was performed. The contact was informed that coolant had leaked into cylinder #2. The contact was informed by the dealer that the engine needed to be replaced. The contact's wife called the manufacturer and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 69,500.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated there was heavy white smoke coming from the exhaust pipe at start-up. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and a dealer, and a diagnostic test was performed. The contact was informed that coolant had leaked into cylinder #2. The contact was informed by the dealer that the engine needed to be replaced. The contact's wife called the manufacturer and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 69,500.
Mfg Campaign: 11621355
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, the contact had to depress the brake pedal to the floorboard before the brakes functioned properly. The contact stated that an alarm activated while driving, prompting her to pull over to the shoulder of the roadway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear brake rotors. The contact was informed that the key fob needed to be reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, the contact had to depress the brake pedal to the floorboard before the brakes functioned properly. The contact stated that an alarm activated while driving, prompting her to pull over to the shoulder of the roadway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear brake rotors. The contact was informed that the key fob needed to be reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to slow the vehicle, the contact had to depress the brake pedal to the floorboard before the brakes functioned properly. The contact stated that an alarm activated while driving, prompting her to pull over to the shoulder of the roadway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear brake rotors. The contact was informed that the key fob needed to be reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 124,000.
Mfg Campaign: 11621004
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the same diagnostic was provided, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
Mfg Campaign: 11621011
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On this car it has a manufacturer design deflect on the engine block that allows coolant into the #3 cylinder. This is referred to as coolant intrusion. Ford has a service bulletin 20-2100 (attached) on this but are claiming we are not covered by it based on the build date of our car. Our car is clearly in the criteria of the service bulletin. Taking to the Ford Dealer they have an enormous number of these cars coming in with the same problem. Many people are being told Ford will not cover the cost of their bad design, causing this issue since they don't meet the criteria. As a retired helicopter mechanic from the Army National Guard, main components like an engine block and cylinder heads should not wear out unless there are many more miles than our car has. We regularly service the car for oil and other items as called for in the owner's manual. I've called Ford Customer Service three times and can't get a commitment from Ford to pay for it. Or Ford claim number is CXH-02801631-B0D5W8, and while the vehicle is affected by the attached service bulletin, Ford will not pay for it. Dealer can appeal for financial assistance to cover the cost. Nobody will tell me what the criteria is to get this covered by Ford. The service bulleting appears to apply to our vehicle so I would think Ford would take care of their customers. The check engine light is flashing making this car is not able to be driven based on my mechanic's direction. Otherwise, we are risking further damage to it based on Ford's error they are dumping onto the people who bought their product. We are the original owners of this vehicle. If NHTSA has not started the process of a recall on this item, we strongly recommend you do so. This is a repair that has $2,848.19 for parts plus 28.2 hours of labor per the dealer at almost $200 / hr. is $5,600 +/- and a grand total of over $8,500. Even if you drop the labor to $100 / hr it's over $5,800. Ford is expecting us to absorb the bad design cost
Corrective Action:
On this car it has a manufacturer design deflect on the engine block that allows coolant into the #3 cylinder. This is referred to as coolant intrusion. Ford has a service bulletin 20-2100 (attached) on this but are claiming we are not covered by it based on the build date of our car. Our car is clearly in the criteria of the service bulletin. Taking to the Ford Dealer they have an enormous number of these cars coming in with the same problem. Many people are being told Ford will not cover the cost of their bad design, causing this issue since they don't meet the criteria. As a retired helicopter mechanic from the Army National Guard, main components like an engine block and cylinder heads should not wear out unless there are many more miles than our car has. We regularly service the car for oil and other items as called for in the owner's manual. I've called Ford Customer Service three times and can't get a commitment from Ford to pay for it. Or Ford claim number is CXH-02801631-B0D5W8, and while the vehicle is affected by the attached service bulletin, Ford will not pay for it. Dealer can appeal for financial assistance to cover the cost. Nobody will tell me what the criteria is to get this covered by Ford. The service bulleting appears to apply to our vehicle so I would think Ford would take care of their customers. The check engine light is flashing making this car is not able to be driven based on my mechanic's direction. Otherwise, we are risking further damage to it based on Ford's error they are dumping onto the people who bought their product. We are the original owners of this vehicle. If NHTSA has not started the process of a recall on this item, we strongly recommend you do so. This is a repair that has $2,848.19 for parts plus 28.2 hours of labor per the dealer at almost $200 / hr. is $5,600 +/- and a grand total of over $8,500. Even if you drop the labor to $100 / hr it's over $5,800. Ford is expecting us to absorb the bad design cost
Additional Notes:
On this car it has a manufacturer design deflect on the engine block that allows coolant into the #3 cylinder. This is referred to as coolant intrusion. Ford has a service bulletin 20-2100 (attached) on this but are claiming we are not covered by it based on the build date of our car. Our car is clearly in the criteria of the service bulletin. Taking to the Ford Dealer they have an enormous number of these cars coming in with the same problem. Many people are being told Ford will not cover the cost of their bad design, causing this issue since they don't meet the criteria. As a retired helicopter mechanic from the Army National Guard, main components like an engine block and cylinder heads should not wear out unless there are many more miles than our car has. We regularly service the car for oil and other items as called for in the owner's manual. I've called Ford Customer Service three times and can't get a commitment from Ford to pay for it. Or Ford claim number is CXH-02801631-B0D5W8, and while the vehicle is affected by the attached service bulletin, Ford will not pay for it. Dealer can appeal for financial assistance to cover the cost. Nobody will tell me what the criteria is to get this covered by Ford. The service bulleting appears to apply to our vehicle so I would think Ford would take care of their customers. The check engine light is flashing making this car is not able to be driven based on my mechanic's direction. Otherwise, we are risking further damage to it based on Ford's error they are dumping onto the people who bought their product. We are the original owners of this vehicle. If NHTSA has not started the process of a recall on this item, we strongly recommend you do so. This is a repair that has $2,848.19 for parts plus 28.2 hours of labor per the dealer at almost $200 / hr. is $5,600 +/- and a grand total of over $8,500. Even if you drop the labor to $100 / hr it's over $5,800. Ford is expecting us to absorb the bad design cost
Mfg Campaign: 11621029
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond while the RPMS had risen significantly high. The contact stated that upon releasing the accelerator pedal, the vehicle responded as needed. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that while driving 60-65 MPH, the engine overheated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant leaking from the head gasket. The mechanic replaced cylinder #3 and the spark plugs; however, the failure persisted. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at the contact’s expense because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond while the RPMS had risen significantly high. The contact stated that upon releasing the accelerator pedal, the vehicle responded as needed. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that while driving 60-65 MPH, the engine overheated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant leaking from the head gasket. The mechanic replaced cylinder #3 and the spark plugs; however, the failure persisted. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at the contact’s expense because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond while the RPMS had risen significantly high. The contact stated that upon releasing the accelerator pedal, the vehicle responded as needed. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The contact stated that while driving 60-65 MPH, the engine overheated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant leaking from the head gasket. The mechanic replaced cylinder #3 and the spark plugs; however, the failure persisted. The dealer was notified of the failure and informed the contact that the vehicle would be repaired at the contact’s expense because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Mfg Campaign: 11621084
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Mfg Campaign: 11621115
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic and the contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to another dealer where the same diagnostic was provided to the contact that the fuel pump failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer where it was determined that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 75,000.
Mfg Campaign: 11621115
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Mfg Campaign: 11621123
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud noise coming from under the hood. The contact stated that the check engine warning light was illuminated. In addition, the contact thought that the vehicle was going to explode. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.
Mfg Campaign: 11621123
Recall Date: Oct 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Corrective Action:
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Additional Notes:
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Mfg Campaign: 11620779
Recall Date: Oct 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Corrective Action:
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Additional Notes:
In September my check engine light came on, codes were for spark plugs, ignition coil and misfire cylinder 2. I took it to mechanic he said my spark plugs were covered in oil I changed the spark plugs, replaced valve cover gasket and intake gasket. Engine light went off car felt great not even 2 days later I felt the misfire again and there's the engine light back on and white smoke from my exhaust. Brought it back to mechanic I mentioned my coolant issue to him I have to fill my coolant every 2 days no puddles under my car. After looking at my car he said coolant is leaking into cylinder 2 so that's why when I start my car is shakes really bad coolant is burning off from the cylinders. He said I need new heads but they are warped so my best option is to get a new engine or trade my car in. I don't have money for a new engine I'm a single mom I'm upside down on this car because it's only worth $3600. Ford wake up and do something and stop screwing us customers who trusted you and your vehicles and now you left us stranded no help nothing. I have a vehicle that doesn't drive unsafe for my kids and I still need to make car payments on for years still. Someone needs to help and do something
Mfg Campaign: 11620779
Recall Date: Oct 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On my 2017 Ford Escape with ecoboost, my check engine light came on we noticed a sweet smell right after Iturn the car on to drive it and a big puff of white smoke came out of my tailpipe. I did notice that it hesitated when i would start to go at a stop light but not enough to make it stall. We took it to the dealership and they are saying there is coolant intrusion on the 4th cylinder and the only way to fix it is to have a new motor put in it. That's about $9,000.00. I only have about 43,000 miles on it.
Corrective Action:
On my 2017 Ford Escape with ecoboost, my check engine light came on we noticed a sweet smell right after Iturn the car on to drive it and a big puff of white smoke came out of my tailpipe. I did notice that it hesitated when i would start to go at a stop light but not enough to make it stall. We took it to the dealership and they are saying there is coolant intrusion on the 4th cylinder and the only way to fix it is to have a new motor put in it. That's about $9,000.00. I only have about 43,000 miles on it.
Additional Notes:
On my 2017 Ford Escape with ecoboost, my check engine light came on we noticed a sweet smell right after Iturn the car on to drive it and a big puff of white smoke came out of my tailpipe. I did notice that it hesitated when i would start to go at a stop light but not enough to make it stall. We took it to the dealership and they are saying there is coolant intrusion on the 4th cylinder and the only way to fix it is to have a new motor put in it. That's about $9,000.00. I only have about 43,000 miles on it.
Mfg Campaign: 11620800
Recall Date: Oct 19, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury